Pizza Hut in Basildon

This was a great experience of the world of Italian pizza

Amazing service from Ann and Megan. So accommodating and friendly. Remade my order as they wasn't happy with the result and allowed me to take them which fed the rest of my colleagues! Also offered me a free salad for waiting.

Estimated arrival 6:05 arrived 6:52pm cold

Ordered for delivery, arrived cold yet with every piece of meat overcooked to the. point it was inedible. Possibly the worst pizza I've ever had. Threw it away. Avoid this place.

Awesome pizzas and there is a Ice cream machine you can choose your toppings

Super Rude staff. Took 10+mins more than estimated time.

Food was lovely and came in good time. Atmosphere was great and clean. Manager and Waitresses were friendly and welcoming. Special mention to Chloe who was fantastic and had a good laugh with myself and friends. She went above and beyond for us, really made us feel welcome. After we thanked her for her amazing service she said to us she has only worked at Pizza Hut for two months. We was surprised as she was very knowledgeable and confident. Than you Chloe! Thank you to manager Claire who was fantastic and extremely friendly. Thanks team

Very helpful/lovely waitress Leoni. Lovely food.

BORED. Not sure I'd bother again. 'Same old, same old'. My partner & I noticed there was only SIX types of pizza & one of those was the same flavour just thin crust. You get FAR MORE choice on the menu if it's not a buffet. You get even less choice, if like us, you don't like Jalepeno's. So only 4 choices for us. BASIC. 🙄😴

Pizza is freezing cold and literally rock solid. Hardly no cheese on whatsoever terrible.

Decent quality food and the portion sizes are also quite good but it was bloody freezing. My wife and I kept our coats on while dining.

Delivery great, attentive, agile and polite.

For the price portion sizes are a a joke cookie dough last time I ordered was double the size!

I was having trouble ordering via the app so called the Basildon branch and spoke with Crystal who solved my issues without hesitation. Food was exactly as ordered! Would recommend!

Worst delivery experience of my life, ordered through just eat and waited 3 hours! Which I knew isn’t the stores fault, BUT when it eventually arrived it was cold as in cold that it had been left under a heat lamp for three hours, I called on numerous occasions for follow ups! And I specifically asked that one item didn’t have sauce on it! They promised this would happen then after 3 hours sent it FREEZING WITH SAUCE! How?!

Actually really happy with the service from everyone in Pizza Hut helped with every aspect of my family’s order from allergies allergic Gluten-free dairy free and the manger went above and beyond to make us feel like we where the only customers even know it was really busy the hole atmosphere was relaxed and enjoyed the evening so much we come back two days later

all food was cold and the drink was warm.

Fantastic Pizza Hut restaurant. Went on an extremely busy Sunday and was surprised at how we were still treated with a friendly calm welcome and then throughout the whole visit the staff were great. This has to be the best pizza buffet experience in the UK, it was just fresh pizza after fresh pizza after fresh pizza straight out of the kitchen, there was never a time when there wasn't a multitude of choice on deck even though as I said earlier the restaurant was packed at one point there must have been 15 pizza trays on the deck. And despite the 20 kids from a party doing their best to make a mess of every area the staff were straight on it cleaning up and making the experience pleasant for other guests even whilst being rushed off their feet with other tasks. 10/10

My local hut and very glad it is -in every respect a truly praiseworthy operation from the tastily topped pizzas to the service. Have been visiting here mainly for takeaways and the team works hard to both unreservedly and flexibly accommodate requests as needed. Have a lovely Christmas all!

Staff was very friendly and food was delicious

Had the buffet which is good value for money but you do have to a while for fresh pizzas sometimes.

Amazing! Loved the buffet and the pizzas, service was amazing too and I liked the decoration of the building Our waitress was Naomi and she was very nice, overall 10/10 great service and I would come again!

Staff were super nice and food was amazing

Lovely service and the food was great. Staff were very friendly and helpful!

Food was very nice, but now they have the order at the table interaction with the servers has gone

I had an amazing experience this evening staff were extremely helpful and welcoming Megan and Anne where amazing thankyou food was fantastic

We had a lovely visit to this branch of Pizza Hut today, all thanks to the lovely Heather whose friendly, helpful service made it a very pleasant experience. Thank you Heather & we will be back thanks to you 😊

If you order from this branch, you might as well order a microwave, coz you will get cold pizza, 100% guaranteed. Also, unlike the amazing Pitsea branch, these people, don't give you any sauces. One time, they took 1.5 hours to deliver.. Well done. I need to make sure it's not this joke of a branch, next time. Also note, the taste of this branch, is significantly different, pizzas from this branch are cold and flavourless, guessing more stale. If anyone doesn't believe me, I challenge you, compare the pizza from Pitsea pizza hut to these people.

We had a nice meal there Good deals for families Nice staff App is a nightmare. Prefer face to face ordering

We paid over £60 and didn’t even have two pizzas, the individual veggie sizzler was missing from the order, even though it was on the receipt, so one of us had to miss out on pizza. I have requested a refund, which I hope to receive …

Staff friendly and helpful, Fresh Pizza on buffet, salad bar well stocked.

Very nice, had the buffet, four visits to pizza, two for salad, two for drinks and two for ice-cream and still cheaper than my partners small vegan pizza.

Basildon Pizza hut... Staff friendly welcoming, food fresh & tasty. Would recommend & return ***** Adults ...£10.99 buffet pizza, pasta, garlic bread & salad or £15.99 buffet pizza, garlic bread, salad, pasta, ice cream & drink unlimited weekdays Bargain!!

Pizza didn’t arrange well,arranged messy

Enjoyed the food which came out nice and hit, the staff were friendly and helpful with a nice atmosphere.

Went here for an early tea with my 6 year old Grandson. Had a lovely friendly welcome swiftly followed by menus. Lovely meal, staff checked with us that everything was OK. Children's menu extremely reasonable. Highly recommend this restaurant.

Food was delicious, hot, portion sizes were spot on and had decent amount of toppings although more base sauce would be nice. Staff were amazing and really couldn't be faulted.

Really good meal with a couple of good friends, very professional, friendly service.

Having tried pizza from other places, I was expecting something really delightful, especially for the price and name. Unfortunately, I didn’t feel the PizzaHut sensation, it didn’t live up to the hype. The taste didn’t match the cost—maybe I was just paying for the free salad.

Not been for a very long time. Now I know why. Out dated. Could not get my head round new paying system. Buffet very limited. Very helpful member of staff though.

A few days back, I had an exhausting day and I wanted to cheer myself up which is exactly why I wanted a pizza. I ordered the spicy GOAT pizza and garlic bread. Honestly I've never had a pizza like that ever 😩 it was too bad, it tasted like it was soaked in some sauce and only because I've selected the crest with cheese filling. I was able to finish it, I had to finish it because I don't like wasting food. Very bad experience. Honestly. Felt really bad that night.

Lovely staff, friendly and helpful espe with the children. It's always our go to place when deciding where to eat with small children

Overpriced, deals not accepted and poor overall experience which is a shame. I have memories from years back when pizza hut was well worth the visit.

Chips cold and poor quality garlic bread only toasted on one side.

Food was carried on end in a Aldi freezer bag pizza on smashed up

Decided to go for a Pizza Hut, as I always remembered them being great when I was a kid. However, it turned into a bit of a disappointment. If there was a star for hygiene then it would have no stars. There was food sat at tables for at least 20 mins after people left, and food still under tables which clearly hadn’t been swept. We were there for around an hour and bit and it wasn’t cleaned in the time we were there, god knows how long it had been there for. The place itself felt greasy and unclean. When food finally turned up it looked okay until I took a slice and moved a piece of ham on my pizza that I noticed a piece of plastic underneath. I went straight up to the manager who swiftly sorted it and we got a refund on our meal which was very kind and a brand new pizza made.

Great pizza and good value for money. Can be very noisy.

Haven't had a pizza hut in 10 years and it didn't disappoint. Buffet good value for money and friendly and polite staff.

Pizza is burned and tasteless, £20 for 11 inch pizza is ridiculous, never getting Pizza Hut again

Service was amazing, really happy servers, the dslecor could do with an over haul lol 😆 but it's pizza hut. Food was brill. Shame they have shut so many down

I just love verity of having buffet and ice cream factory. Very friendly and happy ladies working in front of house good quality with food. Great overall experience

Amazing service every time the lady manager is lovely food is always quickly served and hot.

Lovely staff, great pizza options.

Same as any other for food. Staff are really nice. Prices are sky high.

Excellent meal. Staff very friendly and helpful

Genuinely stunned by the good reviews of this place. Spent close to £40 for 2 teenie pizzas and a j20….Pizza Hut is really taking liberties. Yes prices have gone up everywhere but nothing like this. It was my first visit to Pizza Hut in years and I won’t be coming back with these ludicrous prices. You can go to Japes or Ecco for pizza in central London and pay literally 3 times less for better and bigger pizza.

The food is nice but but I got the family of four meal which also says it’s serves up to 4-6 people there wasn’t enough sides to go round you should put more in there as we got one of every thing from the sides

Exceptional service and great perfectly cooked food.

So today we went pizza hut for date night, not usually our first choice but fancied a change, food was good, but my stars are mostly for the women manager, she served us and gave brilliant service, well done keep up the good work, she had a couple of tricky customers in which she handled them very efficiently. My wife got my order wrong and the manager was lovely about it, offered to get me my origanal request but I stayed with the Hawaiian. Your a legend

Good food, bit odd as you now have to order online at your table

Anne-Marie, our waitress, was very accommodating, helpful and friendly. Food was delicious but service was even better😃

Food was fine however had the wrong drink delivered. The driver was terrible i had in my notes that my children were asleep please call mobile, she banged the door down and when i politely said i did state in my notes my children are asleep she rolled her eyes like WHAT. I said well you knocked quite loudly, she rolled her eyes kissed her teeth and said 'Your'e welcome' then flounced off.' WOW.

Not been here for a while but very good and the lady who served us tonight was really nice and chatty polite and helpful food was really good to

everything was cold had to microwave it then tasted salty would ever order again awful

I had a lovely afternoon in Pizza Hut with my family, the food was excellent as usual with pizza hut although it can be a bit expensive but they had some good deals to work with so we got a lot of food for our money!!! The staff at this branch are first class, really friendly and helpful!!! We will definitely go back again!

Lovely pizzas with unlimited salads. Fabulous service

Good service and very efficient if you have a phone to self order

Visited with my family to celebrate daughter's 12th birthday on 5th April. Serviuce from Carla was absolutely first class. She was superb. I would recommend this particular Pizza Hut. Ask for Carla as you'll be guaranteed first class service. She is a credit and asset to Pizza Hut.

Do not go here Overpriced cardboard pizza And don’t take cash Was like a refugee food kitchen que

We went on Good Friday, 2 adults and a child. The food was brilliant. Every pizza was cooked well, with plenty of choice and plenty of toppings. We never had to wait for the pizza to come out, and they always made sure the pizza didn't run out. Service was fine and they made sure we had enough drinks, dips etc... no complaints at all

I had my boys 8th birthday here and the staff were so helpful and friendly, the food was delicious and we all had a great time. Special shout to our waitress Stephanie who provided fantastic service.

Everything was easy and accessible, the staff were all very friendly and helpful, the kids meal was cooked evenly, will definitely bring my family again.

Pizza is cold, drink is missing

Regular pizza was a child size. Overpriced and rude staff.

Had a lovely meal and a great catch up with a friend. Our servers were really friendly and helpful. Only thing I didn't like was having to order everything from the QR code. We didn't order desserts or extra drinks because it meant putting it all through again and was such a faff.

Perfect Pizza! Will buy 69.420 times more! 100% recommend!

I ordered pizza and fries. never came

Really good dinner with the family well looked after

We called in just after 5pm, the restaurant was very quiet. Me, my daughter and my grandson, who was celebrating his 17th birthday. We all had the meal offer, pizza, salad bar, side, drink and desert. The pizzas were nice and hot. We were served by Hayley, who was really great, makes all the difference. A thoroughly enjoyable visit!

Staff are super friendly and helpful. Seems like a busy place to come on a Sunday! Pizza buffet and salad bar were both fully stocked and no queues for food

Not a good experience at all. We arrived at a busy time but spent several minutes, along with other diners waiting for the pizzas to arrive. The salad bar was a bit of a mess, the staff tried their best but it was awful. When people left, tables were left uncleaned. Try as i might, I can't really find anything positive to say, it wasn't even cheap. We won't be going back. 🤨 👎 After a year I thought I'd give Pizza Hut another try. We arrived at 12 pm and as its school holidays it was packed with young families. The food had improved but there was still a feeling of chaos. Not the place for a quiet lunch but it has improved.

Disgraceful treatment. Ordered a pizza on the app whilst in their restaurant in Basildon. You cannot pay and order at the table just on the app the money was taken. They had a blip and the order did not go through the only way I could get a pizza was to purchase another one. It took me over six weeks to get my money back from head office. If I hadn’t of been with three children waiting for pizza, I would never have paid twice.

Best pizza around town! LOVE IT

Absolutely disgraceful that I paid on their app inside the restaurant. The payment was taken & the order did not go through! I showed them proof that it has been taken from my bank and they insisted if I wanted a pizza I had to pay again and then take it up with their head office. Sitting there with three children waiting for pizza and being told that because they have experienced a problem with their ordering I had to pay again. Like an idiot I did as I did not want to cause a scene & make the children wait any longer. Then took me a further four weeks and over 10 phone calls to their customer service to get my refund on a pizza that I didn’t have.

The staff were brilliant and I prefer the pizza bases to anywhere else, plus the thought of the salad bar is always a draw. We never have to wait to either place the order or receive it. The ordering process has changed to online and the waiting staff were more than happy to assist and clearly state the changes in regards the this being a “no cash” restaurant

Lovely kind caring Compassionate Staff Immensely Brilliant

Disgusted with this place had to order online my mrs paid online and it glitched her order didn’t go through but the money left her account her and her child’s food didn’t come out but mine did and she showed them her statement and the manager assured her the money will ping straight back so made her pay again. It’s been 19 days since and the payment still hasn’t come back and Pizza Hut are making it extremely difficult and told her she should have sorted it sooner. This is disgusting and I am Not happy. £60’FOR A PIZZA!!!!!!!!! The manager was female she was clearly a liar because when I asked her if she had seen it happen before she said no, so how does she know for a fact the money would ping back she was a liar and didn’t want to fill a form herself clearly.

Only disappointed was size of corn on cob for the price

never showed up nowhere to contact to get food requested refund and nothing what a joke 30 pound down the drain

Popped in in the way back from seeing friends and it was great. Nice busy, good vice to the atmosphere and the food was great. The pizzas were wonderful and the salad bar full of fresh food. The staff were standout though, from the very first interaction at the door they were friendly and interesting. My son had some crayons and an activity poster and fell in love with the ice cream factory. Took the left over pizza home in a take away box. Good times, felt like the 90’s again.

No wait time. Good selection of food. Quick and easy to order. Friendly helpful staff. Bottomless drinks was excellent. Some really good deals. Really enjoyed the meal - great service and food

Will die like wimpy and little chef , doesn't take cash , salad bar brimming with items and isn't rotated well enough. Shame really party time and entertainment was their thing and others do it far better now without mentioning a name . They need to adapt or like the titanic they'll sink.

The staff were brilliant especially Hannah and Andy

Honestly best pizza I ever had. was piping hot when delivered 10/10

A very pleasant experience. Fairly quiet just before three on a Thursday, but there was still time to get on the buffet and pizzas being put out for that (timed it well, as they just got replenished as we finished ordering).

Came here with my girls to celebrate my divorce. Dawn looked after us from start to finish. What a lovely, lovely lady. Don’t expect that much care at a Pizza Hut but we loved it. Thank you Dawn

The food was barely warm when it arrived.

Cold food. Over 35 minutes late. I asked the driver why so late. He never answered. Just shrugged and walked off. He was sitting round the corner for 30 mins.

Shocking. Missed order notes and the pizza was a joke, have taken pics!!. Never again

The restaurant was not particularly busy, but we had to wait over 30 minutes for dessert and had to follow up with the staff to remind them that we still had ordered dessert.