Pizza Express - Southend-on-Sea in Southend-on-Sea

Hen was fab, food was great, friendly service, drinks came straight away and food didn’t take long, good with the kids. Happy :)

This restaurant used be really good and one of our faves , it would of been quicker to get my food if I'd sat at the table and ordered it through just eats and got it delivered to my table , we waited an hour and half for our pizza as the staff were prioritising there deliveries over there diners , after having to keep asking it finally arrived and then they forgot our side dishes and to top it all the pizza was under cooked and doughy , never again

Henal was front of house and provided us with a warm and amazing welcome. Throughout our meal, she was attentive, funny, answered all our questions on food allergies, ingredients and wine 🍷 vintages. She's the reason we are giving a 5 star rating! Food was fab and drinks were great! More for kids to do might be an idea!

Delicious food and drinks, one of my favourite place to go out with friends and family. Service was excellent, thank you for Ilona.

A lovely meal, friendly atmosphere also. Our Waitress Emilia was always there to help with anything we needed and was very welcoming. What a fantastic employee :) !!

Amazing food, can’t go wrong with the garlic dough balls at all as always. The staff are very friendly and accommodating. Only downside I’d have to say is the place hasn’t changed its look on the inside for years and looks a bit worn but still very hygienic.

We have been Pizza Express Gold members for a while now Southend Pizza Express is the best Pizza Express around by far. The food is always to a very high standard and the service is exceptional! Emilia, Mary, Elona and the rest of the team brilliant. Thank you for always going above and beyond and looking after us. Highly recommended and you won't be disappointed. See you next week ;)

So good! And the staff were so lovely, especially Mary! Definitely coming back!

Birthday party for kids 7 was lovely, they show kids how to make their pizzas

Emeila was an amazing waitress she was attentive and very helpful, even had a little giggle with us which made the experience ever more better.

Our waitress Amelia was really lovely, we had a nice laugh together and the food was delicious

Food Was Too Spicy And Won't Be Ordering That Again I'll Be Going Somewhere Else Next Time

The best taste in Southend 🙋🏻‍♀️

What a terrible experience. Unfriendly and unhelpful staff. Got our order wrong twice. Would understand if it was busy but with just 6 customers and an hour 20 minutes wait for a pizza. Waitress was very rude and sarcastic when we asked for a pizza box to go for half a 16 inch and she brought over a 4 inch box and told us to cut it up. This seems to me to be a direct result of poor management. I said to my wife after 5 minutes of arrival 'I think the staff here are very unhappy with their jobs. This is down to the manager who should be ashamed! Worst restaurant experience ever!

Great pizza. ran a bit late in delivery. was not clear why pizza was not cut when opened box. prefer to have pizza cut on delivery.

Have to say massively disappointed, one of the worst pizza I have ever purchased. Cold and minimal topping ,

Really delicious food and piping hot 🔥

Worst experience you could have imagined. Had no starter just 2 classic pizzas and waited over an hour. Staff were dodging everyone to avoid giving reasons for delay, and when they did show busied themselves with pointless chores rather than make eye contact or communicate. What added to this fiasco was the horde of Deliveroo drivers standing inside by the door angrily waiting for there delayed orders too. Pizza yes. EXPRESS!!!! Far from it. You need to get your act together guys, learn customer service, and do the bear minimum and cook your pizzas on time

Order Never arrived and no one is getting back to me!

Food cold, absolutely vile and ordered 2 hours and 20 minutes ago. What a waste of money

Time kept going up on our order, couldn’t contact anyone, and couldn’t cancel the order because apparently the courier was at the restaurant! I had to go to the restaurant to complain and find out what was going on. They made my order while I waited for 15 minutes, and the courier left and said he would cancel the delivery. Finally got my order 2 hours after our delivery time. I wasn’t offered any compensation, and ive been charged for delivery and a tip for an order I had to pick up myself!

we have waited over 3 hours now and still not received our food, we have no way of cancelling the order and they are not picking up calls, delivery time has moved 15 times and still changing. This is a joke, unacceptable! I want a refund

my order did not arrive but marked as deliveried. I want a full refund. As usual Pizza express and the drivers in southend are useless. seriously what is the point of just eat..... it should be called Just .....

Placed an order at 3:30. By 4:30 it hadn’t arrived so I called up and asked. I was told the delivery driver picked up my order at 3:53. By 5 o’clock I called multiple times but no one answered. My order arrived at 5:15. The deliver driver told me he didn’t start work until till 4:15. So I was lied to. Luckily the delivery driver was very kind and honest. Shame on your pizza express :)

Order never arrived even though I rang the restaurant 2 hours after ordering and they said the order was sat on the side ready waiting for a driver!

dough balls were awful and arrived 1hr later than expected.

I had to call the place to find out where our food was as we ordered it and was given a time the time kept going up we waited over an hour for the food and the pizza was tiny and the dough was barely cooked

Our food was delivered late ,cold and tasteless. we ordered 2 pizzas crispy potatoes ( which were soggy cold and inedible and some were green) first time ordering pizza express through Just eat, really disappointed.

Delivered nearly 2 hours after ordering. No contact number for customer service. Restaurant didn’t answer or bother to call back. Unable to cancel because no one answered so had to say it wasn’t delivered. Now waiting for someone to get in touch to sort a refund. Poor delivery kid looked terrified when I told him to take the order back because we’d initiated a refund. He’d already said it had been delivered when we weren’t even home! Whole thing was ridiculous

nearly 3 hours late. request full refund as i has already started making other plans. Food arrived stone cold!!! they meed to STOP offering delivery service!!! awful!!!

Order did not arrive at all and you have still charged me! No one answered the phone and no customer support at all! Had to buy pizza from another place! I want my money back!

Lovely restaurant with friendly staff, food always good as you'd expect

Placed the order at 19:20, took over 2 hours to get here with no explanation

I ordered a pizza for my grandson it arrived two and a half hours late . I refused to accept it as my grandson had gone to bed .. I would like a refund please…

We waited nearly 2 hours for our food, each time it kept being pushed further back, phoned the restaurant who said they couldn't do anything as it was a Just Eat problem!

Lovely food, I find it a bit expensive though.

This has some of the best service! Food is always quick and they usually have a few good deals on.

Food was cold, sloppy and illy prepared not to the standard worth the money paid for it!

food WAS COLD and soggy by the time it got to me not happy with the service

on time but the driver spent over 5mins driving round in circles while my dinner was getting cold.

My pizza came and was stone cold. Also all of the toppings had fallen off and it basically just ended up as a tomato pizza. They also sent me a coke that required a bottle opener and I don’t have one so couldn’t even have my coke.

I decided to go to pizza express for my birthday. The food tasted real good better than the pizza at other places. Service by Hen was amazing super kind and accommodating happy to chat. Only problem was that it was a bit loud but can’t help that when it was busy and lots of people there the food took a bit but then again it was busy so can’t blame that I work at a burger joint so I understand when it’s busy can’t get food out quick. Overall was a satisfying experience and would come back if I lived around this end.

Ordered a create your own pizza - waited over an hour and message “delivered” - NOT TO ME! Contacted restaurant and no culpability at all - appalling service

Our main issue here was the general lack of staff. We waited a good five minutes without seeing anyone until someone from the kitchen area gestured to us to sit where we wanted. After waiting again for menus, these were eventually dumped on our table by a passing server without a hint of an acknowledgement. On the plus side, the pizzas were good and by using the app, we had a free portion of doughballs. When we came to pay, we also paid on the app but again this seemed to upset the server who snatched the card machine away without a further word. Needless to say, no gratuity was left. We enjoy the food at Pizza Express but can't say that we'd hurry to visit this one again.

Pleasant evening for my granddaughters 7th birthday. Food is good, service very good and a nice ambience but nobody should be paying £16/17 for a pizza. The price of a pizza should never be more than £10. They are quick and easy to make, and the ingredients are not expensive. Pizza Union in the City of London charge between £6.95 to £8.95, so why are they so expensive here. Value for money is purely the reason for only a 3 star rating.

Amazing waiters and chefs best place for pizza around

Food was lovely and delivery was great. The dough sticks were missing from my order.

Delicious food but awful service. Understaffed and no acknowledgement at all was totally avoiding looking at anyone. Turned away so many people because of delays but the place was empty! Waitresses stood around chatting, very disappointed

Pizza Express offers delicious, freshly made pizzas with a variety of toppings. The service is friendly and the atmosphere is cozy. Perfect for family dinners or casual outings. Highly recommended for pizza lovers seeking quality and great taste!

Restaurant was clean and tidy and were greeted and seated quickly. Our waitress Ilona was polite and quick to take the order. Food was of good quality and tasted lovely. Great experience and would return.

Disappointing Alterations in Ambience: A Review of Pizza Express Southend-on-Sea As a frequent patron of Pizza Express, I have long relished the delectable cuisine and the genial ambiance that characterized my dining experiences. Alas, recent changes in management have wrought a lamentable transformation upon the restaurant's atmosphere, leaving much to be desired. Foremost among these alterations is the abandonment of the cherished booth-style seating arrangements, which imparted a sense of privacy and refinement to one's repast. In their stead, the tables have been reconfigured in a manner reminiscent of a hurried social gathering, bereft of the intimacy and sophistication one has come to expect. The allure of Southend-on-Sea has always lain in its inviting milieu, where patrons could savour their victuals in tranquillity, shielded from the din of the outside world. Regrettably, the recent modifications have dispelled that essence, casting diners adrift amidst a sea of passers-by, akin to loitering at a transit terminus rather than partaking in a convivial dining experience. While the culinary prowess and the affability of the staff remain commendable, the transmutation of the ambience has led me to ponder alternative venues where the cherished booth-style seating arrangements endure. It is a pity to witness such a venerable establishment forsake its former allure in pursuit of novelty. In conclusion, while Pizza Express Southend-on-Sea may yet proffer superlative fare, the recent metamorphosis in layout and ambience has palpably diminished the overall dining experience. One can but hope that the proprietors shall reconsider these changes and reinstate the erstwhile ambiance that rendered Pizza Express a paragon of epicurean refinement.

I highly recommend this place ! The pizza was amazing, the staff was very friendly and professional 💪🏻 the prices was low for how many things we had order 🤌🏻 the atmosphere was great 👍 even last night when I order it came 2 huge pizza (I wasn’t expecting it ) , the products are fresh ! ❤️ for sure we will be back

never had to complain about this place but the last 2 visits have been awful. i came the other day it wasn’t busy at all and few tables and a fair amount of staff we ordered food and it took 1 hour and 20 minutes to come it was ridiculous people who came after us ate there food and left before we even received ours. no apology about the wait for the food and the waitress was very short and sharp wasn’t polite at all

Easy to book a table - nice, quick welcome - once settled waitress asked if we wanted any drinks, an once the drinks were delivered, asked if we were ready to order. Once order was placed, it wasn't long before we were eating it! The whole experience was Excellent!

Food came in between Luke warm and cold

Went today with my son the manager was extremely welcoming and the food... wow!! 🤤 chef was on point today and need a 👏 I NEVER tip I did today thanks for adding up our great day

Emilia our waitress was absolutely fantastic. Thanks very much everyone. Great food a wonderful service!

the driver was very rude he literally throw my food at me moaning about how he had been waiting an hour for it

Had a lovely evening there tonight. My son reckons it’s the best brownie he has ever had! The waitress was great, very attentive, helpful…. An absolute delight to eat there. Thank you x Keith and Lewis

Poor service. Long wait to be seated despite being empty. Shown to table without the waitress saying anything and flung the menus on the table as she walked off! Wait for order to be taken: Over 20 minutes Walked out

Food was stone cold due to the driver having multiple stops. £20 wasted and now I still need to try to find something to eat 😞

Best Place to buy 1st Class Pizzas In Essex

Ordered at 6pm…arrived at 19:54 freezing cold. Pick up time on receipt said 18:45 so seems my pizza has been in the transit for over an hour. Will not be ordering from here again

Sadly the first time ive had to write negative feedback for this place. Have come here for years and its always been great but tonight it was understaffed, poor atmosphere, worse service and unfortunately the modern day uber eats or just eat delivery drivers almost out number the customer, leaving the door open, cold drafts. Pizza express seem more worried about serving these delivery drivers than the customers... poor, very poor. Management at P.E if you're are reading this sort it out. Maximum profit over customer service will always eventually fail, and you will only have yourselves to blame. No customers... no restaurant but then again you can always become a delivery service. I will not be returning... lost my custom.

Very disappointed that this delivery was over an hour late since the initial advertised time when ordered. We were also unable to contact the restaurant to query our order, and one of our previous orders was unavailable

Good but very standard. Cost of a pizza is getting out of hand now

Food was late there more interested in doing just eat ordered than they are serving the restaurant over one hour waiting that was for starters waiter wasn't interested he was rather arrogant kids restless also will not be returning

Arrived at 7.15pm as a solo diner. Order and starter arrived within 10 minutes, waited 25 minutes for my main which arrived cold while couples and multiple customers were served before me. Sat by the window and mostly ignored which I find quite common as a solo diner little interaction from the staff. Best thing about my visit was my glass of chianti. At the time of my cmvisit there were only 20 other diners so not actually rushed off their feet. Bitterly disappointed.

Arrived over 40 mins late 1 hour 15 after ordering. It was burnt and cold.

My husband and I went for a meal at 4:30pm on a Saturday after a shopping trip in Southend. We had been for a meal at 6:15pm last Tuesday for my birthday and it was too busy and the waitresses were struggling to cope because there wasn't enough of them. This proved to be a good idea because we were able to check through the window this time that it wasn't too busy and there were enough waitresses without booking in advance to find too busy. We had an amazing meal which was really delicious and we used multiple rewards on the Pizza Express app which also made it very good value for money. I wanted to leave this review particularly to mention our waitress for the evening. Her name is Ilona and she gave us extremely good customer service. She was very relaxed and professional and helpful and nothing was too much trouble. She also made sure that we could use the Pizza Express App at the start of the meal so that we knew exactly what our bill for the evening would be which then meant we could just relax and enjoy our meal.

We were apprehensive, to say the least about returning to the Pizza Express in Southend. The last visit, in August 2023 was a disaster. But we thought we'd give it the benefit of another visit. We were very glad we did. It has improved enormously and we had a proper welcome and were shown to our table. The quality of the pizzas was very good. Generously topped and HOT too (last time they were luke-warm). It was so pleasing this place has returned to the standard it should be and we will definitely be returning again soon.

Wanted to have a pizza, walked in and got told to come back because the waitress was too busy. There was 8 tables full and no bookings. Staff lazy and unhelpful.

Been waiting 1 hour 10 minutes for any food , absolute joke , birthday treat , under staffed , deliveroo priority. Absolute disappointment

The food was on time but was very cold

The food is average pizza and the restaurant made my clothes smell of cooking but the service was good and our waitress, Hen, was very helpful and friendly

We have been to pizza express many times in the past and loved it. However our most recent visit has resulted in us not wanting to return. Food was very tasteless or not as described on the menu resulting in me complaining and the waitress didn’t understand what I was explaining. Lack of friendly service from the staff and no apologies. No one checked in on us eating, felt like staff were avoiding their tables to get on with cleaning jobs. When we arrived two members of staff looked at us and even then they didn’t come over to seat us immediately. Atmosphere was awkward from the start. Wasn’t worth the price we paid

Turned up late and both pizza boxes was soaking wet from rain. I’m fuming

No idea what the food is like as it was never delivered! After I ordered the just eat site said assigning driver for over 2 hours, tried to call pizza express several times and just kept getting an answer phone. Then suddenly said it was delivered half an hour ago when it hasn't been. Just eats customer service sends you to pizza express and when you select delivery issue it sends you back to just eat in an endless loop! Disgusted at the lack of customer service will not be using either again any time soon!

Food was great but virtually cold, guessing this was due to the pizza being collected late, transported by pedal bike & then the 2nd delivery on his route. The food needs to be hot not have to reheat. Will only order again if I have the time to collect, which is infrequent.

Food took two hours to arrive and was cold when it got here.

Lack of attention and quickness to seat us on a Tuesday night - not busy. Seated right next to a young couple and then an older couple took their place... both couples swore .. ALOT! Not nice when I had two kids in our party. Food was nice .. bit over priced .. probably won't be back to the southend branch 😕

Order at 5.31pm before work at 9pm. No food, just updating time constantly to slip later and later. When i left for work it was finally despatched to an empty house at 9.23pm, luckily my son came home early and took delivery. Tried to call Pizza express to cancel before this, non existant customer service.. answer phone on first 15 calls. Finally got through to unhelpful person who said i need to call just eat to cancel.. well thats impossible as just eat dont supply a phone number for themselves. When the food did turn up my son said it was sloppy pizza, stone cold and missing 2 of our sides dishes and the Gluten free pizza was NOT clearly labelled. Overall the worst experience i have ever had in many years and 100s of orders to other places. If i could rate pizza express with a minus i would. If you dont have the drivers, dont accept orders, and dont expect people to wait over 4hours for a delivery!!

Delivery was over two hours late, it arrived cold and missing the dip I paid for

Unfortunately my vegan pizza was totally cold and soggy sadly.

If I could rate this place 0 then I would. Pizza express is one of my preferred chains but frankly the staff here all need the sack and you're better off going to either the Rayleigh restaurant or one of the many competitors in Southend. The most recent example being an order I placed on Just Eat today. Got a notification that the restaurant had accepted my order.... TWO HOURS LATER AND FIVE CALLS I finally get hold of someone there. The lady on the phone was incredibly rude, she asked for my order number and as I began she cut me off to say she only wanted the last four digits. Then she tells me she doesn't have my order and Just Eat lied about placing it??? Seriously? I ask if I can give her the full order number to double check and she starts reciting my order number back to me incorrectly with digits I never said? So clearly she didn't listen to my order number and fobbed me off. Absolutely shameful service and I've had to file a complaint over it. Then when I question how this could have happened she screams it was Just Eats problem and to call them? Please do yourself a favour and avoid this place like the plague.

Mary was amazing, looked after us and gave us the best service

1.5hrs late and forgot items on order. When it arrived food was also cold.

Nice food , nice staff , a bit pricey though.

Left on the doorstep and went stone cold

Came here for the first time, was delicious food and great friendly staff.

Unfortunately the food was completely cold. I would order again but next time I would reheat the food before eating because that would have made it much more enjoyable.

I tried calling the restaurant no less than 7 times, and complaining on the just eat app but no answers. The main pizza was freezing cold with no pepperoni on it, no butter provided and no garlic bread arrived. No meal basically. Absolutely shocking service

Food was ice cold and 45 mins late.

Dough balls over cooked and dry. Pizza cold

Visited last night, really nice quick and efficient service, food was great!

Over an hour late freezing awful service

Hen our waitress was amazing and very attentive bubbley and very polite and helpful with recommendations will definitely be back

Had the greatest person (Hen) getting my drinks and food. Great evening st Pizza Express as usual.

Is a disgrace. The Pollo pesto chicken was not cooked and it was disgusting and I waited over an hour for the food. Every time I order from this pizza express something always happens with the food. I spent £17.40 for one food for nothing.

Didn’t receive my order at all.