Pizza Express - Southend-on-Sea in Southend-on-Sea

Wanted to say a big thank you to Lilly Mae for helping us even tho she's new and it was mental. She was so apologetic and so kind, she made sure we had everything and was so lovely , keep up the hard work! Ur smashing it

I think the food and pricing is fair and the atmosphere is good to spend with good friends and company I have been 2x recently and the allergen options are carefully prepared and considered and detailed within the menu Burrata cheese is a great addition to add to your pizza or pasta love that this is an available option The staff are quick to support and the bubbly waitress (petite brunette) was so happy to help and made us all feel welcome great service from them yesterday

Hen is so lovely always helpful and chatty we love it when we go there and she’s our waitress !

My husband and I booked the table as it was our 11 year anniversary of going on our first date here. The food as always was great. We were served by Emelia who was very attentive, friendly and efficient. After our starter and main meal, we were served a complimentary desert, chocolate cake and ice cream, which was both a lovely surprise and gesture and very much appreciated. Look forward to returning for another meal soon.

Thank you to Hen in particular for putting on an excellent kids pizza party today for my son. He and his friends really enjoyed being able to make their own pizzas from scratch.

Thanks robin at the Southend pizza express customer service was on point and would highly recommend

Hen was really great and so helpful with the children. Lovely to see waiting staff engaging with the little ones 😊

Had a great lunch at Pizza Express with my mum. Outstanding service from Hen. Looking forward to my next visit.

Today me and my family went here for lunch, really enjoyed ourselves. Hen was an AMAZING waitress with excellent customer service.

Hen was absolutely amazing such a lovely, friendly bubbly lady

Hen was an amazing waitress. Great recommendations and got us a table even though it was very busy.

Hen was an amazing waitress, smiley and bubbly. Made sure we were happy throughout our meal, and made sure we had all we needed/wanted.

Great food, amazing service from Hen and the team. We come here often and they never disappoint.

The restaurant was clean and welcoming and as soon as we sat down the cheerful waitress came over with the menu and took our drinks order.

Great night out with the girls at Pizza Express Southend...food and drink was lush and great service by Hen

Was there on easter. Lady serving us was amazing. I didnt get her name but that is definitely what we call costumer service. Her energy was amazing.

Absolutely brilliant cannot thank our waiter Robin who was amazing. It was very busy when we arrived without pre booking. He found us a table and was very helpful .The food was lovely fresh and hot. We paid with cash which wasn’t a problem as manager took over with payment.Robin was a credit to the company. Well done Robin

Awful experience. Ordered from Pizza Express Southend and it was a complete disaster. The food arrived extremely late and when it finally got here, it was stone cold. Most of the order was missing and to make things worse, they refused to answer the phone so there was no way to get it sorted. Totally unacceptable service—will not be ordering again.

Drinks was good as it was out the bottle however cutlery and food was awful dined here twice this week cutlery was dirty both times food left on the seat, and the food served, not sure how a chef or waiter would let that arrive at a table, dish soaking in oil..

Had a lovely time, super fast and tasty food, and lovely service from Hen

today me and my friend visited pizza express in southend and had some pizzas, douballs and desserts to share, the pizza was rlly good but the deserts were extremely yummy. the service we recieved from amelia was very good, she even let both of our phones which we needed them to use our points on the pizza express app. the only thing i would suggest is to slightly lower prices to make it more affordable for everyone but this is beyond southend on sea pizza expresses control but other then that it was rlly good x

Hen thank you for the beer off the "Shelf" lol 😆 great service from yourself, running around after 15 tables and still having a smile on your face 🙌 we shall see you again soon Rob

Hen was lovely, very good server, we had a lovely lunch Thankyou xxx

I eat here every week. The food is very good, and the staff are friendly and helpful.

It was perfect for our 2 year old and Emilia was lovely.

Such a lovely lunch, Emilia really looked after us and made our toddler feel special. Food was good.

Had a lovely meal for our son's birthday. Robin and the rest of the staff could not have been more friendly and helpful and made it a great celebration.

Hen was a great waitress. Just the right amount of attentive, made sure the food came quickly, and looked after us

Hen was fantastic and very attentive! Would definitely go back :)

Very good service from Emilia food he was outstanding thank you 🤩

Hen was a lovely waitress, she was energetic and happy to help would hundred percent love to have her again.

Marco was a great waiter. Excellent knowledge of the menu. He recommended the Romana Pizza which was a great idea. I will certainly come again.

Served by the lovely Hen, happy and helpful. Wife left her bag and the staff kept it safe, thank you. Lovely pizza as always.

Wonderful service thanks to our lovely waitress Henal

Awful!! Wouldnt give 1 star! I've been coming to Pizza Express for years! I'm shocked at the treatment! Sitting for over an hour & half & my son hadn't eaten anything, my starter was cold, I didn't send it back as took an hour to come! Felt like the waiter was serving everyone else but us, didn't even ask if we needed anymore drinks, were starters ok... just nothing...When the manager did come only offered to pay our bill, this was before we even got our mains..but by this point, it had ruined our mothers Day meal! The food we had already had werent great..well cold where it sat on the side! Was told we can only fit so many pizzas in oven & then waiter walked off...not even a sorry! But sitting with empty drinks (cause you can only fit so many pizzas in the oven) & no waiter to even ask if we were ok is basic customer service. If take away orders are too much for your staff & they can't keep up then maybe stick to the customers in your restaurant. I've been a long standing customer at your restaurant & won't be returning. Was busy to start with but by the time we were left with all tables around us were empty! Thank you pizza express ruined my mother's day! But looking at the way we were treated today you don't really care that's for sure!

Pickup time on the receipt was 18:17 food was delivered to me at 20:04. Food was cold and not appetising after I guess sitting in the restaurant for that long. Can I be contacted regarding a refund

My food was 3 and a half hours late !

Cold and massively overpriced pizza

The delivery time changes repeatedly and the pizza was very cold

Stunning pizza never had before from pizza express...the tomato sauce is actually very tasty and loads of it ...the meat are real meat.... would love to dine in next time

Original delivery estimate was 7-7:20pm, arrived at 8:35pm. Called the restaurant while in limbo (‘preparing your order’ for 1h+) to be told they had been waiting for a delivery driver. Driver later arrived - two pizzas, both being carried vertically in their box, and pretty tepid temperature.

Marco was a lovely server made us feel welcomed and gave great service

Excellent service and food as always!!!

Today we had an amazing family dinner we had great service from Marco! Would recommend

Salad missing half the ingredients AGAIN. How difficult is it to read an ingredient list for a salad ?

We had starter , Pizza and dessert and everything was very tasty, service was quick and very friendly especially Marco and Nuno!

Great atmosphere both serves Nuno and Marcos was amazing definitely coming back 10/10

Base was chewy. Ordered at 7:10pm and didn’t come till 9pm. At the time of ordering I was advised it was going to be between 30-45mins.

Love pizza express, but the delivery service always arrives late and cold.

Ordered a delivery from just eat that didn’t arrive. No ownership or accountability from pizza express refused and the “manager” vanya was extremely unhelpful. They’ve just stolen £30 of my money and were quite happy to do so.

driver cannot follow delivery instructions as he was too busy talking to someone on the phone. woke by sleeping 6 month old up . pizza express is always lovely but had to enjoy it cold until the baby went back to sleep

Had a great family meal to celebrate my husband’s 71st birthday. Food was excellent as was the service. However we were seated opposite an open window catering for delivery requests. It was very cold and we had to get up from the table several times to close the curtain separating us from the outside delivery service. When we finished our meal I explained to the manager, Ashley, how uncomfortable we had been. She said we should had reported our concerns earlier. We explained we had, but the restaurant was full and alternative seating was not available. She said because we had used our taste card offer of 25% we could not expect a further discount due to our uncomfortable experience. Please could you investigate the discomfort experienced by customers seated opposite the open window in the Southend restaurant. Our birthday celebration was ruined, with no acknowledgement for the spoiling of our party. Margaret Wall Margaretwall20@icloud.com

Food arrived late and the pizza was cold

Good quality food. Delivery guy very friendly and professional. Thank you

Great place, great pizza, good place for all the family. Excellent variety of food and drinks. Heads up to Mary, Great waitress

Marco and Amellia are such lovely waiting staff. They are so friendly and accommodating. I bring a young man with special needs and the way they take the time to interact with him despite him being none verbal is absolutely delightful.

Hen- very good service. Friendly polite and helpful. We enjoy coming down here because of hen so thank you so much. 10/10 the best

time on delivery and service always fine .

Hen was great. Was very happy and friendly. Great service. Was very attentive to us. Would recommend going.

Hen , wow what service . Haven’t been for a while but will come back just for her service . Good was great though ?

Hen served me and my two children today and was great! Always checking if we were ok or needed anything else. Happy to accommodate my toddlers obsession over butter! Thank you so much xx

Our server Marco was absolutely amazing couldn't of asked for anyone better, was so kind and attentive, making sure we were fully satisfied. The food was nice and fresh too.

Hen was wonderful and served us very well. The dough balls with butter was very lovely and definitely a plus for free kids meal. We ll definitely come back.

Ordered the Cajan chicken pizza and the kids meal! It was lovely as always. We had a wonderful server called Hen who was friendly and chatty

I did not get my pizza as it wasn’t delivered

Thanks so much to Hen great customer service very friendly. The food was served quickly and was great.

Lovely dinner. Excellent service from Hen too.

Had Hem as our waitress, so so lovely and friendly :)

The waitress was an amazing lady super helpful, we couldn’t ask for more. Hen is the best!! We’re come again just to see her.

Ordered a pizza but they wisely brought 3 fudge cake slices instead. I didn’t realise I actually didn’t want pizza and wanted cake but was very glad when a tiny bag of brownies arrived instead . I now have diabetes and have lost 3 toes

Good service and nice food, great for couples, families and groups, id suggest booking ahead as it was quite busy (in a good way)

Estimated delivery of around an hour turned into delivery nearly 2 and a half hours later and for good measure the food was freezing cold. Not acceptable service. If you are busy then do not accept takeaway orders

I know it’s valentine’s day but i ordered this nearly 2 and a half hours ago and it still hasn’t turned up as im typing this.

I wish I could give zero stars. Never have I ever come across such rude people in my life. We made a £80 online order and after it went passed our delivery time I called the restaurant. The staff member who answered the call was extremely rude when I very politely spoke to him, he then said he could see my order and it will be on its way in 5 minutes. A hour went by so I called the restaurant again and the same staff member answered. He was extremely rude and sarcastic. I politely said if you had an issue with deliveries you could have called and we would have happily collected. The restaurant made absolutely no attempt to contact us and offer any alternative. They then said come in 10 mins the food is here it’s been sat here for hours. My partner went to collect the food and the staff were so aggressive it caused a scene inside of the restaurant. We have honestly never witnessed anything like it and will be making a higher up complaint. This behavior is completely unacceptable

I wish I could give zero stars. Never have I ever come across such rude people in my life. We made a £80 online order and after it went passed our delivery time I called the restaurant. The staff member who answered the call was extremely rude when I very politely spoke to him, he then said he could see my order and it will be on its way in 5 minutes. A hour went by so I called the restaurant again and the same staff member answered. He was extremely rude and sarcastic. I politely said if you had an issue with deliveries you could have called and we would have happily collected. The restaurant made absolutely no attempt to contact us and offer any alternative. They then said come in 10 mins the food is here it’s been sat here for hours. My partner went to collect the food and the staff were so aggressive it caused a scene inside of the restaurant. We have honestly never witnessed anything like it and will be making a higher up complaint. This behavior is completely unacceptable. Food we collected with cold and items were missing. Money would have been better spent elsewhere. Food all went to waste!

Food was nice with our waitress Emilia being exceptionally helpful. We Enjoyed our experience I will gladly come again.

Went today as a family of 6 and had a great time. The food was excellent and everyone enjoyed their meal. Our server Robin was absolutely fantastic. He remembered us from previous visits and was attentive and friendly and ensured we had a great meal and a laugh. Would highly recommend you make a visit

Really nice meal and incredible service from emilia lovely and friendly.

Emilia Was excellent when serving us on saturday evening. Very attentive and gave us good knowledge on how to use the app and the rewards :) Would come here again 100% just for her

Hen is amazing she is very bubbly and easy to talk to. Loved having her as our waitress

Good quality food and friendly service by Henal. Thank you.

Had impeccable service from hen. That recommendation of the pollo pasta with that chilli dip slapssssssss defo made my new go to

Always lovely food and lovely staff. Was hoping for more comfortable chairs after refurbishment. The hard wooden chairs are really very bad.

food was cold and the pizza was not cut into slices, why would I order a takeaway if I wanted to partially prepare the food myself. the delivery driver showed up late because he didn't follow the address correctly, however he was very apologetic and polite.

Turned up to our pre booked reservation on time only to have to wait 10 minutes to get our table. Once seated, it was obvious they were short staffed. After another 10 minutes we had to catch the eye of a rather flustered server, to inform her we were still waiting to place our order (no drinks order taken by this stage either). We then sat for another 45 minutes waiting for a bowl of pasta and a salad. Shockingly slow service. It seemed to us that they prioritise takeaways over diners as the kitchen was working flat out. As we had booked the cinema to follow it meant we had 10 minutes to eat. Such a shame, as the food was actually pretty decent but had to leave half of it 😏 Avoid if you have a timescale to work to. Sorry, but we won’t be returning.

Very happy great delivery thank you

Fresh delicious pizzas, amazing deals of using the pizza express app (loads of freebies.) The waitress Ilona is very attentive and friendly! Overall recommend!

When we come on Sundays Ilona is our usual sever and she is beyond amazing and we always have a great experience. I am delighted that she is going on Mat leave but I am also saddened that we won’t be able seeing her on Sundays. We wish her all the best

Very disappointed in the service. Booked a table Friday evening for 7 at 20:00 which was nice and tidy and the young chap showed us to the table, gave us menus was very welcoming and friendly. After that the disappointment started. We was sat at our table for 30 minutes with no offer of drinks or to take our order. A couple that was seated 10 minutes after us got served and had their drinks and was starting to take their food order. At this point we decided to get up and walk out. Clearly our money for 4 adults and 3 children ain't good enough. This was our second visit but won't waste our time with a third visit. The first visit was amazing, great food, service etc. But this second visit has soured our look upon this establishment. Can't review the food this time as we didn't have any, not even a drink. As we left a nice young lady politely said" thank you for coming and have a nice evening" The irony made us laugh.

Delicious food and great service. Ashley was really helpful with the app and made us feel really comfortable.

My pizza has turned up stone cold hour late gone straight in the bin I want a full refund.

Arrived completely stone cold. Waited almost 90 mins over the original time.

Excellent service tonight. NUNO especially who was 5 STARS. Gave us a discount on a side order because the app was playing up. Really nice gentleman and made you feel so welcome and was always asking if we needed anything. Thank you Nuno.

25/01/25 - Absolutely abysmal service. Put an order in on Deliveroo at 6.30pm still waiting at 9pm now had to cancel. SORT YOUR COMMUNICATION OUT IF YOU CANT FULLFIlL AN ORDER!!!!!!!!!!!!!! NEVER AGAIN!!!!!!!!

Arrived over 2 hours late. Restaurant had said it had been collected 7.27. Pizza arrived at 8.29 stone cold. Not good enough.

We had Hen serving us and she was amazing, service was quick and way and would definitely return. we got recommended food and it was amazing

amazing service ! we had s lady called Hen as our waitress she was so lovely she helped us with everything we had a lovely chat and yeah amazing thank you Hen ! 🩷

good is lovely but was cold and damaged

I loved the pizza, great presentation, o

I came here either my son and his family. The food here was really nice.