Pizza Express Ipswich in Ipswich

verry happy with food and delivery

Delivery was fine but the food was cold! I don’t expect food to be piping hot when delivered but warm at least. It wasn’t even warm

Pizza Express hosted us for our daughter’s 10th birthday and made it such a great experience, even though we were not easy customers. The food, setting and service was of such a high standard and I could not fault them at all. Thank you for making it such an amazing day with amazing pizza.

Decided to go here on an impromptu date night and didn't disappoint! Service was excellent and food was fantastic. Couldn't recommend more

The driver called to say he was on his way but the pizza wasn't hot. The pizza wasn't as well made as normal.

Very frustrating sitting waiting for our meal for an hour while the chefs prioritise takeaway food. Would not recommend going there between 6-7 in the evening. Disappointed.

A bit disappointed, although early my order was only luke warm. Tasted ok but I guess that the courier didn't have the right equipment to keep the food hot. Shame, I hope that if I go to the restaurant in the future the food is hot.

Brilliant! On time and lovely food!

The food was actually lovely but a shame that each time the offers they promote can only be used through their crappy app that doesn’t work properly. I downloaded the app before going this time as WiFi is crap and won’t let me connect while in there. Spent more than 45 mins at the end of the night going round in circles as app not doing what it should and could only let one of us at a time, showing us all different things! Ended up with paper bill in the end that was still wrong! Really ruined the evening. Won’t be going back

The food was very good. The pizza BBQ Chicken is excellent especially with the garlic oil . The Chicken Parmigiano pasta is also great. Jadna made our day, she was very kind. The hole place is lovely .

Service was shockingly slow. There were plenty of staff, they were turning customers away yet it still took a good 20minutes to take our order. We tried to use a deal within the app which was not easy to do and staff struggled to help.

Delicious food and friendly atmosphere, also reasonable prices. Well done

£40 2 Lukewarm pizzas 1 hour (via delivaroo) ...and they couldn't even cut the pizza...

One of the best place to enjoy a really good pizza!

Pizza Express serves up the best pizzas from any chain in the UK. Their resteraunt in Ipswich looks a bit concrety from the outside, but its modern on the inside and you can snag a seat with a great riverside view. Service is friendly and efficient, making it a great place for a casual meal with family or friends.

Good customer service all round, happy for me and my daughter to move tables as sun was an issue. Quick service and food was good. Kids eat free main reason went which was a nice offer. My pizza itself a tad expensive but good quality.

Food was good, however after turning up with a booking of 5 today was very disappointed with the lack of attention at the host stand. We waited for quite a while (roughly 20mins) and once serviced we no longer received our reserved table and instead were offered a make shift compromise. Then when asking for a different and more comfortable table that was available we received a very rude response and were forced to wait for 10-20 minutes while the waitresses cleared all tables accept ours! When finally sat were completely ignored and treated like a problem, when ordering the member of staff was poor at listening and seemed more concerned with the staffs interest then her customers especially when we mentioned politely that the air conditioning was quite cold so our experience was being made uncomfortable. Whilst sat we also experienced many customers turned away rudely after waiting for long durations so no respect for time was being paid, this was particularly shocking as there seemed to be plenty of staff ignoring jobs and not a very busy restaurant. Despite having been to this restaurant a few times with okay service today it was unacceptable and just rude so I felt it necessary to leave a review.

Service was horrible, treated like a burden the entire time even though it wasn’t a particularly busy thursday, took ages to be seated despite booking and even longer to be served. Completely rude the whole time!! (and froze us all with the air conditioning on full blast)

35 minutes before we were sat down having booked a table and a further 10 minutes before anyone asked if we wanted a drink. Continued that way all night

Slow and inefficient service. We waited for a few minutes at the entrance (a sign said to do so) but no one came, so we had to go in and hunt down some staff. They weren’t particularly friendly.

Second delivery from pizza express. Second time items are missing! Won’t answer the phone and it’s infuriating. Courier was waiting for food for ages. Deliver went back by 30 minutes because of this.

Delicious food, friendly service and nice ambience.

This place is an absolute mess. Booked for a celebration, when we arrived (despite them confirming we had a booking), our table was ready an hour late. No apology, just told us we couldn’t wait in the foyer as we would be “in the way”. So we waited out on the street and periodically went back in, as no other way of knowing if it was ready. The man on the door got increasingly annoyed with us for asking on our table, despite us actually having a booking for our celebration. We let them know some of my friend’s meal was missing, they accused her of having eaten it rather than put it right. The waitress cleared her half eaten plate away when she complained and when the manager came, he said he couldn’t verify as the meal had been taken away (when she wasn’t finished). At the end, we split the bill equally between us (including paying in full for the incomplete meal as it just got to the point it wasn’t worth the hassle and we wanted to leave). The staff member accused us of short changing her by 10p, and said we needed to pay it before we could leave. We knew we hadn’t worked it out incorrectly so upon looking back at her card receipts, we realised it was actually her mistake and she had charged one of us 10p less for the card payment. We were still held to ransom until it was paid, my friend found a 10p piece so we could get out of there! No apology for this pedantic accusation either. Aside from all of this, the restaurant was filthy with food all stuck over the menus and covering the floor, and the back of the chairs were inexplicably soaking wet (so we had to dry them with napkins before using them). The toilets were also disgusting and very unhygienic for a restaurant. Had a good night catching up with my friends, but would never again go there!

Nice to sit by the marina but it took long time to bring pizza after we ordered it about 1 hour and pizza was overcooked and dry (not much filling on the pizza either

We visited on a Saturday evening, looked nice from outside and the outdoor seating was busy. We were given a table inside. The waitress was lovely but service was very slow and the food was poor quality. We ordered lasagne and a pasta dish as we don't like pizza for a main meal. It was very expensive for what we got and the lasagne was poor quality. The pasta dish was OK.

Nice place down by Ipswich waterfront. Service was friendly and helpful. Food was good. Slightly on the expensive side. Over £7 for a bottle of lager, £16-£18 for a pizza.

Wonderful experience. Staff are professional, friendly and approachable. Service with a smile and food is of the highest quality served at the perfect temperature and well presented. I would recommend eating here at anytime as the atmosphere is fantastic. Family friendly restaurant but equally a perfect setting for an intimate meal for two. The staff here really make it what it is from polite and friendly front of house staff serving food with a smile to the highly trained professional pizziolos that prepare the exquisite food that reaches your table in a timely manor piping hot throughout. The cleanliness of the restaurant and kitchen is off the highest standard.

I normally hate chain restaurants. However, I could buy a meal I really enjoyed and could eat without guilt (pizza with a hole in it). The service I had from Amy S was personable and very professional. Attentive but not obtrusive. Watching a team work is always a pleasure and the whole team is efficient and calm. A very nice atmosphere but extraordinary for a chain. I'll be back.

The manager of this branch picks up the phone and pretends he cannot hear you. I’m unsure now as it’s the same person who was difficult and rude last week. A regular customer of pizza express and have never experienced someone who just doesn’t care about the company they work for like this, it’s a massive shame.

it's never arrived, pizza express said that they give it to driver. I asking for full refund. however I'll never again use your service. kind regards

We were on vacation and it was our first time eating at the restaurant. The thin pizza was as good as the New York pizza.

Had the Romano based American Double Cheese. Very good pizza!

Order shows delivered however, I am still waiting downstairs

Bit pricey for pizza but it tasted good.

Very busy. Food was good. Desserts were excellent.

food took an 1.5 hours to arrive and was undercooked. servers were nice but food just took way too long for a pizza express and the food seems overpriced to come practically raw after all that waiting. furthermore there were tables that came in 30 minutes after us yet we looked on in horror as they were served well before us. would not recommend

Brilliant as always. Regular customer, and I always enjoy the restaurant. Lovely views of the Waterfront and very polite staff, plus great food.

Pizza missing. Said it was JustEats fault.

I think this was my first visit to a Pizza express and I was positively surprised. All the food was lovely and we had good service as well. Started like sitting in a refrigerator, but once we asked the manager direct, he turned the air con off (he didn't listen to staff). All in all, we had a good experience.

Terrible. It took over an hour for our pizzas ti arrive. Stuff shrugged their shoulders when we asked about this. The egg on my pizza had been cooked dry. If you can eat somewhere else do!

The food was a bit cold but the quality is always good.

Everything as you would expect, other than the price which has got very expensive.

Our order time was changed, which pushed the delivery forward approximately 45 minutes. The food was cold and poorly packaged, resulting in a disappointing experience.

Great spot, lovely staff and tasty food 😁👍

Rude disgusting staff waited oven an hour for our pizza with no updates had to go up twice to check still no update ended up having to cancel our pizza and still get our toddlers pizza as they were starving waited another 25 minutes and they brought the wrong pizza for our dairy free child!!!!!!! Waitresses sniggering and manager is USELESS. Standing in hear whilst waiting for head office number after being offered a 20% discount - for all the hassle which is nowhere good enough. AVOID AVOID AVOID I have been going to pizza express for my whole life and NEVER had an experience like this!!!!!

I didn't expect any surprises- a group of us, in Ipswich for a funeral the following day, just wanted somewhere relaxed and reasonable for an evening meal. Pizza Express was a very good choice. Pizzas were fine. Stand out feature- friendly and helpful staff

Deeply disappointing visit. Cold pizza, cold pasta, cold coffee and a very long wait. Service seemed disorganised and the team, management included, needed training.

I have not received my order even though it says delivered its 21.05 I'm hungry and down £32.93 I can't contact anyone I'm outraged

Little to no updates as to what was happening. The app said that the courier was at the restaurant waiting for my food for a good 40 minutes before it eventually said it was out for delivery, to which it turned up over an hour late

Good, consistent quality food at a reasonable price. Had a minor hiccup using the app that required the manager but the staff were helpful and friendly.

Delicious pizza and prompt delivery. Very happy with everything.

Food amazing, Jadna our waitress so friendly and lovely

A little pricey but great service

I have to say this was the best experience we’ve had here! Previous visits have sometimes been disappointing but Jadna looked after us really well, great service! Bbq chicken Pizza was so good, a new addition to the menu, dough balls delicious, halloumi bites a little underwhelming as I think they could have been cooked a little more, still good! Over all I’d have given 4.5 stars! 5⭐️ for service!

Awful service. Table booked for 6pm and on arrival someone else had taken table. Waited over an hour for food. Appalling. Regularly eat here before Ipswich games but will not be going back.

Me and my boyfriend were told we could use our uni days discount by the waitress before we ordered, she even checked the terms and conditions. Then at the end of our meal she told us our discount couldn’t be applied to the meal because of Valentine’s Day but she told us it was completely fine when ordering our food with her!!! This left us with barely enough money with us to cover the cost all because of an incompetent waitress!!! The food was also a complete rip off as 3 small dough balls cost £7!!! Complete waste of time and terrible experience

My mum left a bag with her favourite waterproofs in in the restaurant. She was just visiting Ipswich and didnt realise until she got home. She called them and explained, the lovely staff and especially the manager, Kostas made sure they were posted back to her. Really appreciated, thank you for your kindness!

Came here for lunch with friends. Wasn't overly busy. Starter was nice calamari. Ordered a seafood pizza and came quickly after the starter, but the whole pizza was stone cold. The dessert was Tiramisu was nice. Also had a latte, and that was stone cold.

Lovely food, friendly staff, beautiful view over the docks

Pizza Express always has good pizza and often there are deals available to save money. Food was good as expected, catering to gluten free and dairy free requirements, as well as a great value children's menu. Service at this restaurant was outstanding.

Absolutely delightful staff, they went above and beyond to make our Foster child feel special on their birthday with a cake, delicious dessert and general pleasantness. Catered for my gluten and dairy intolerance very well and gave superb advice with what to have and avoid. It's been a few years since I've been to a pizza express and they impressed me. Thank you 😊

Pizza somehow both cold and burnt 😂😂

Amazing food and friendly staff!

Nikdy som si nemyslela, že najlepšiu pizzu budem jesť v Anglicku 👍zatiaľ najlepšia pizza v mojom živote (a to už mám 40+). Neobíďte toto miesto potulkami po Anglicku.

Was found a table even though they were extremely busy and booked up. Had a lovely meal the waitress was very helpful booking us a taxi as we hadn't got any local numbers. Would definitely go again. Thank You to all the staff

Great food - consistency good! Service was good, though there was a small error in our order this time round. We asked to move tables when we were first sat down as there are some tables in that restaurant that are really poorly lit

Went with family lovely place meal

We ordered at around 6pm. The order arrived just before 8pm! Despite the Just Eat App saying it had just been prepared the order was cold

Lovely food and great atmosphere, just the booking service absolutely sucks, you can't just see all available slots you have to go through and try book each time slot one at a time to then be told it's not available anyway, calling is just the same service only slower, if their are no available slots it should just tell you and you shouldn't even be able to try and book a slot that has no available tables, quite a time wasting system.

Delivery very good. Food was bit disappointing, bit dry unfortunately

We arrived early and were able to still be seated, food arrived very quickly and was perfect!

Good food, service and views of the Ipswich Riviera

Had a really nice time, food was awesome. Shoutout to Megan for the service, the lime and basil sorbet was an amazing suggestion!

Justyna took good care of our works Xmas due

Our server, George, was really great and friendly. Great service and food

Loved the experience! Justyna helped us through the menu with recommendations and we enjoyed the food and the service!

Justyna was great for our work christmas meal💓💓💓

Lovely location and great service

Gute Pizza aus dem Steinbackofen . Leider keine wirkliche Bierauswahl . Pizza sehr lecker und die Bedienung sehr freundlich . Gerne wieder

it was nice but so small, for the price

Pizzería de la cadena Pizza Express situada en el puerto de Ipswich. Local muy amplio, decoración no recargada, estilo chic. Atención amable. Servicio rápido de los platos. Cantidad adecuada, son pizzas con masas finas (tanto la classic como la romana). Precios algo elevados.

My pizza was 20 mins late and stone cold. If it can't be delivered warm and on time it shouldn't be offered.

Very quick service as we were on the way to the theatre.

I had reservations in proposing this restaurant for a large family get together because of some of the more recent negative reviews, but we had an excellent experience when our group of twelve visited. Top marks for the food and the attentiveness and friendliness of the staff. We will definitely visit again.

It was generally good. The food was fine just underwhelming for the price. Helpful waitress though and you can use those Tesco vouchers (if you have them)

I wish I could upload pictures, for a £12 pizza it was shocking. It had no cheese on top. A few spots of cheese and that was it. I had ordered a margarita so without cheese it was soggy tomato bread. I also ordered pepperoni. It 5 pieces (chocolate button size) of the salami and again virtually no cheese. Horrified and would NEVER buy takeaway from here again personally.

Ordered at 6pm arrived 1.30 hours later cold.

Calamari tasted bland, no flavour, some of the breading looked burned or was falling off the tasteless food. The chicken wings were very greasy and once again flavourless - lemon and herbs translated to being a thick yellowish greasy coating. Everything smelled of old oil. Not pleasant. Cause of the same price bought two of everything and now I see why the photos look different from what was deleverred

A little gem perfect place to celebrate graduation from University of Suffolk. Right on the waterfront. Wonderful staff. Better than average food quality and higher standards of preparation from the chef for a chain restaurant and good range of food. Perfect evening fast service. Dolce latte mini desserts with coffee ideal to finish. Download the app for freebies before you go and log into their WiFi to claim.

Food is good, small portions but good for those who cutting weight, tasty. Pizza was missing, mistake was made

I've used pizza express for all my life as it has always been a reliable restaurant. The location of this one is great, being next to the marina adds a little something to it. Good pizza, nice dessert and a couple of beers, what's not to like?

it was lush and hot. the delivery boy was super polite.

The driver was clumsy, and I didn't get the drink I ordered. I am not satisfied!

Outstanding Service Experience! We had the pleasure of being served by an exceptional waiter “Matt” on Monday night. His friendliness and genuine warmth immediately made us feel welcome. Despite being incredibly busy, he managed to handle everything with efficiency and a smile. His polite demeanor and hardworking attitude were truly impressive. It was clear that he was in complete control of the situation, ensuring every guest received a top-notch service. “Matt’s” dedication to his craft made our dining experience truly memorable. I can't wait to return and be served by him again! Kudos to a true professional!

Pizza Express was my favourite pizza house back in the 80s/90s. After that, it went downhill a lot in my view and the menu completely changed but after two recent visits to the Ipswich restaurant, I was so happy to find it's so much better. The classics are kind of back, not quite the same as they were but still really good. Simona served me on Tuesday 3/10 and if she reads this, she'll remember me, lovely waitress. I'll be back!

Preparation of food too much time than delivery. Not name appropriate. Snack quality and quantity was too bad. Pizza didn't even cut, that's strange.

George was an absolute treasure - looked after myself and the group of friends I went with for the evening, and brought a smile to our faces!

Overpriced for what you got. Not a wide range of choice. Pizza was way too thin meaning pizza was burnt around edges.

Was a lovely night out with friendly staff and tasty food

The pizza was cold when it arrived and was partially burnt. I felt that I did not have value for money. Disappointed overall