Pizza Express - Arundel in Arun

Thank you for a lovely children's party today, especially Poppy for your attentiveness. The whole experience was lovely and our son thoroughly enjoyed his birthday party. Thanks again!

Warning do not go to pizza express Arundel! We made the mistake of booking a table at this place for 17:30 01/09/2024. I wouldn't normally post negatively about a restaurant, but I need to warn others who may be thinking of taking their family as this place was not only bad but disgustingly unhygienic! And yes, this was all brought up with staff at the time but they didn't seem bothered. Everything that could have gone wrong, did. Our table was wrong - they tried to seat 5 of us on a table of 4. There were used plates and glasses left on over half the tables which the staff never bothered to clear the entire 2 hours we were there. At one point, staff actually added more detritus to the table behind us instead of taking it away to the kitchen. The staff were not rushed off their feet as the place was damn near empty! It took over an hour to receive mains. They forgot to put cheese on the pizzas??? (But after waiting over an hour we didn't even bother complaining as it would have been another hour). I think the most shocking part of this story is that I noticed (halfway through the meal) there was a used tampax applicator on chair right at the front of house - for anyone who doesn't understand what that's means, that means the tampon applicator had been inside a womans vjayjay and then left on a chair right next to the booking in computer - surely to God someone should have noticed that! Most likely it was there for hours, as nothing was cleared and staff weren't properly manning front of house! After terrible service, a terrible meal, they even managed to get the bill wrong. During this awful meal we saw multiple people get up and walk out. I don't blame them. As I say, staff seemed unbothered about the feedback. I feel it's important to warn others. During the 2 hours we were there, there was about 3 deliveroo pick ups, so I can't even say it was deliveroo orders to blame for the slack services and lack of cleanliness. Pictures of the state of this restaurant!

Warning do not go to pizza express Arundel! We made the mistake of booking a table at this place for 17:30 01/09/2024. I wouldn't normally post negatively about a restaurant, but I need to warn others who may be thinking of taking their family as this place was not only bad but disgustingly unhygienic! And yes, this was all brought up with staff at the time but they didn't seem bothered. Everything that could have gone wrong, did. Our table was wrong - tried to seat 5 of us on a table of 4. There were used plates and glasses left on over half the tables which the staff never bothered to clear the entire 2 hours we were there. At one point, staff actually added more detritus to the table behind us instead of taking it away to the kitchen. The staff were not rushed off their feet as the place was damn near empty! It took over an hour to receive mains. They forgot to put cheese on the pizzas??? (But after waiting over an hour we didn't even bother complaining as it would have been another hour). I think the most shocking part of this story is that I noticed (halfway through the meal) there was a used tampax applicator on chair right at the front of house - for anyone who doesn't understand what that's means, that means the tampon applicator had been inside a womans vjayjay and then left on a chair! Most likely for hours, as nothing was cleared and staff weren't properly manning front of house! After terrible service, a terrible meal, they even managed to get the bill wrong. During this awful meal we saw multiple people get up and walk out. I don't blame them. As I say, staff seemed unbothered about the feedback. I feel it's important to warn others. During the 2 hours we were there, there was about 3 deliveroo pick ups, so I can't even say it was deliveroo orders to blame for the slack services and lack of cleanliness. Pictures of the state of this restaurant!

This is what a restaurant should be, absolutely amazing friendly staff, atmosphere was great and the service was unparalleled. Although the restaurant was so so busy the staff were so so happy and professional which made our dining experience a cut above the norm. Food was on point as well, Arundel is a vibrant place and Pizza express fits in perfectly with the surroundings. Keep up the great work pizza express team.

Pizza is NOT express. Tastes ok once you get it but blimey it was slow.

Very friendly and great service.

Staff always helpful and friendly and the food is perfect

Chloe, Sophie, Sophie B, Poppy and the whole team at Pizza Express Arundel are always a total delight. Food is great, service exceptional, and there is always a lovely warm welcome.

The restaurant was very busy and appeared to be understaffed but the waiting term were coping well and all were attentive and pleasant-although tables were left uncleared for some considerable time in the outside dining area and some tables overlooked the bins of the neighbouring establishment.. Food was good with the exception of the salad nicoise that didn't contain the anchovies, had a minimal portion of tuna ( mainly consisted of lettuce) and the potatoes were raw. When I complained about the raw potatoes, the waiter checked with the kitchen and returned to advise me that this is how they served in this type of salad ! I explained that the potatoes are served cold but always cooked as raw potatoes are dangerous if eaten and I have had this salad at Pizza Express many times.. He replied that this is he was definitely told that this is how they are served in a salad nicoise. I think very unfair that the kitchen sent him back with this response and also totally unacceptable to serve raw potatoes. I stressed my dissatisfaction and we were not charged for the salad-the gesture appreciated but it did spoil our meal.

Lovely food for all the family. Super helpful having the kids eat free for the summer hols to help families spending!!

I love pizza express , the food is lovely . Shame about the staff in Arundel though, especially one in particular. Curly black hair not to sure on name though. she was so rude, had the manners of a rat , practically threw all of our food down on the table and not to mention the body odour. I’m not one to judge but was just disgusting to be honest. Stank out the whole restaurant. Don’t know how she has a job there

Clean surroundings. Friendly and attentive staff. Food is very standard food and, in my humble opinion, delicious

Overcooked Romana pizza with hardly any toppings. Chewy, dry and generally unpleasant. My partner’s salad bowl had hardly any salad and was a very small portion! No Parmesan cheese on the polenta sticks. A thoroughly horrid experience which spoilt our evening. The only good thing was that the cost of my pizza was removed from the bill when I complained to the waitress. Don’t bother with this place. Pizza Express used to be great but no longer.

Pizza was ok My personal view is needed more topping and had no taste

Busy restaurant with helpful friendly staff!

Love Pizza Express think they are the best pizzas. Staff always friendly. The one we have just visited was in Arundel and can highly recommend it

As a group of 9, including 2 children, it can be pretty manic! But the staff were brilliant, so friendly and patience! The food was delicious and came out promptly, very impressed!

Staff member serving us was friendly, however our ticket got forgotten and so we waited over an hour for fairly average-to-disappointing food. We suspect our dishes didn’t get prioritised after the ticket was found. We weren’t charged for our drinks in compensation.

Really lovely food. Poppy (the only Waitrose working that day) was amazing. About 30 students fro the Czech Republic came in and she remained very calm and got all their drinks and meals to them in good time. The chef did extremely well to get all of the pizzas cooked so quickly.

Ordered delivery via Uber Eats. All food was very tasty but both pizzas were stone cold whilst the pasta dish and starters were all hot. We were staying a 3min drive (according to GoogleMaps) from the restaurant so I belive that the cold pizzas were due to bad planning of cooking by Pizza Express rather than slowness by the Uber Eats driver.

Great food and friendly service with a lovely, warm atmosphere- classic Pizza Express really 🥂

Best Pizza Express around, they've had a new manager in the last year & you can tell & taste the difference 👍

Always a warm welcome and consistently delicious food here. Thank you!

I work in a Leonard Cheshire home for disabled people and we have visited many times in the last few months. The staff have been amazing, very helpful understanding that our larger power wheelchairs need more space. Delicious food, very generous portions and the staff are always friendly, patient and helpful. Our last trip Chloe was especially helpful allowing us splitting the bill paying with gift cards, cash and cards.

I work in a Leonard Cheshire home for disabled people and we have visited many times in the last few months. The staff have been amazing, very helpful understanding that our larger power wheelchairs need more space. Delicious food, very generous portions and the staff are always friendly, patient and helpful. Our last trip Chloe was especially helpful allowing us splitting the bill paying with gift cards, cash and cards.

Great service and helpful manager 👏

We booked a pizza party for our daughter’s 6th birthday on the 2nd March and it was great! The hosts made it really fun for the children, the private room was perfect and the children enjoyed the pizza making and games. If you are thinking of booking a pizza party I would definitely recommend it. Thank you so much to all involved.

Just be out to pizza express in Arundel tonight 2nd march. Would can I say the manager was really helpful and professional and the food and service was 10 out 10. All staff helpful professional and friendly. What a happy team must be down to having a great manager. I would totally recommend the place a visit if you like old school customer service 5 star.

Usual good standard of food and customer service, always a safe bet! Had doughballs and the vegan guiseppi and really enjoyed it.

Been a while since I’d been to a Pizza Express. Kind of disappointing to pay 17.25 for a pizza with a 40 minute wait.

Nice food, good ambience, getting quite pricey for what it is

Brilliant meal this evening, Chloe, our server was fantabulous!

Fabulous as always. Lovely staff.

Great food, as always, with friendly, helpful staff.

This was disappointing compared to previous experiences. Tiny portions of the halloumi bites and chicken goujons to start with and then very meagre toppings on our 3 pizzas: they were spread so thinly you could only really taste the base.

The waitress this evening was an absolute star. The food was absolutely delicious. We had pizzas and desserts. All cooked to perfection.

We had a lovely time, food was amazing and special mention to our waitress Poppy who was amazing with great service :) Thanks a lot!

Had to give one star as no option for 0. Indifferent staff... ordered for delivery one of mains missing response *go to uber for refund' uber saying pizza express got it wrong and visa versa. Gamble if you want delivery!

Was waiting 1 half hours just for a starter then was missing a starter when the food came very disappointing

Excellent service, it was really busy, but they were so helpful. Great GF choices too.

Friendly helpful staff, great pizza!

Buenas pizzas,nos gusto comer aqui

Went on a Friday evening, food was good and no real complaints about it, however the we were sat by the door and some of the party were cold due to the door keep opening. The service could have been better as other guests who arrived after us were served first, we were left waiting

I'm from Poland. My son and I were visiting Arundel. We stopped at your place for lunch. Great pizza! Great, nice, porofessional service. I recommend it to everyone. A charming town and a great Italian restaurant. What more could you want during your holiday?

My kids love it here. I am not quite so keen. Decent food at good prices. Centrally located with paid parking to the rear.

Great food great service would recommend

Gréât Service, good food & a nice environment for a family meal out at a super price! Get their APP!!!

The kindness of the manager and our waitress today was way and above the call of duty. We were celebrating being together after a very difficult year/illness and one other customer objected to our one year old and children of other families making a bit of a joyful noise in half term . We were in a family orientated restaurant and this was proven by the care. The staff both noticed ,and appreciated the situation the person placed us, and at least two other unconnected families were put through , and supported us with supreme care. It restored our faith in human kindness. Thank you .

Lovely service, woman who served us was amazing with my daughters allergies and checked everything. The gentleman was also super nice. Food was amazing

Booked as a group - pre ordered meals. Still some confusion on orders & not everything ordered was available on the night. …service from some waitresses was amazing; friendly, engaging & professional - others less so… Food was good. ‘Party room’ is a little lacking in atmosphere & has a small out of service kitchen area at the back…however it is lovely being in a private room. I would return if asked, & I would enjoy it, but I would probably not choose to book there myself.

We had our daughters birthday party here today and I have to give the biggest thanks to James and Poppy, they were absolutely amazing, so helpful, so friendly with all the children and so professional. I can’t thank them enough, everyone had a wonderful time

Poppy (waitress) was efficient and friendly. Food good as always. Excellent gluten-free menu. Outside area needs a little love, but still pleasant to sit out there.

Lovely staff, good food as usual. 'Poppy' waitress, efficient and friendly. Great gluten free options. Nice little external courtyard to sit in (could do with weeding) but overall very nice lunch.

A brilliant team giving brilliant service. All members of staff were working with urgency and a smile on their face on what was an extremely busy Sat night. I’ve refused to dine in this particular PE for some time as the service has been horrendous - I only went in as my 12 year old daughter and friends chose it for a birthday celebration. What a turnaround. James and his team made it memorable for all the right reasons. We will be back!

Friendly staff. Bit of a wait. Strangely enough the Pizza Express I bought in Sainsbury's was better than the one served in the restaurant. The thin base was so thin and tough that my granddaughter and I had a job cutting through it! It was also rather sparsely topped. Whereas the Sainsbury's one was generously topped and a slightly thicker base, although still classified as thin. A damn sight easier to cut and a lot more tastier! And, a lot cheaper!

Never go wrong with the food at Pizza Express, especially when travelling and unsure of the local restaurants. As for Arundel? You can add the beautiful locations and lovely friendly service from good staff, a shout out for our waitress Abi who was great.

Swift service, pleasant staff. Even though they were very busy, it didn't affect our visit.

We had a birthday lunch for my husband today with my friends and it was an amazing experience. The two staff who served us Abi & Poppy, were very kind and friendly. They assisted us in preparing the birthday cake and singing the birthday song for my husband. He was surprisingly delighted with his birthday lunch. Highly commended Abi and Poppy for their excellent service!👏🏼👍🏼🎊🤩😍💝🎁🎂🍸🎈

Really nice restaurant. Came here with my wife, son and his wife, and my grandson (1). We had a lovely meal and really enjoyed it. We had doughballs with pesto, to share. My wife had the carbonara and I had the pizza Forza with extra olives (pictured). It was really good! Young Cam had a child's meal deal and loved sucking the sauce off his pasta, before eating it. He especially enjoyed the ice cream and babychino. Good atmosphere and lovely staff.

This is really our go-to place when we need to feed the kids (and ourselves too obvs) as it always goes down well. the staff are always friendly and helpful and it's generally a happy up beat atmosphere

Abi W - wow! What amazing service. Had been served by her before but didn’t get her name, served again by her tonight so made sure we knew her name - amazing service and so friendly and welcoming, she deserves a bonus!!

Taken there for a treat by my family. I couldn't afford to go there otherwise! Poor old pensioner ! I'm sure it's good value for working folk. Staff , can't fault them. Very friendly and helpful. Don't sit near the entrance, wicked cold draft in the winter !

Medicare cuisine, but with expensive menu. For example Lasagna no sides such as a salad or bread. You get much more for half the price at a local cafe or pub.

Great fresh pizza’s friendly staff and a lovely garden at the back

Disappointing. We ordered take out and the pizza we received was very stingy on toppings - much less than we expected, or than was shown in the photos on the website.

Was great place to go after being at the castle all day, good food (maybe a bit slow on service) good with the kids. Food cooked very well. Overall v good

Worse Pizza I've ever eaten... the dough was factory made and was still raw.. we ordered online through Uber Eats and left really disappointed... don't waste your money or time and get a frozen pizza from any shop around..I'm sure it will be much better

Staff was amazing, very knowledgeable on allergies.

Great food, v good value on kids meals. Had a delicious pizza.

Genuinely lovely meal out, great service, delicious food and sat outside as was a sunny day. Lemon chicken wings were amazing! The server was very accommodating with dietary needs and requests which was appreciated.

Arrived a few minutes early for my daughters Birthday and got told we would have to sit by the wall. The chair would not pull out without me having to sit at an angle with the wall in my back. The water glasses were filthy ( not that any water was offered) and we placed our order. My daughter asked for the polenta fries with her vegan pizza and we ordered what we wanted. The pizza's arrived minus the fries. I asked for Parmesan and that never arrived. At the end of the meal we mentioned things were't right and got told if we wait they would make some fries for us. We declined and ordered dessert. Mine arrived minus the chocolate straw advertised on the menu and my daughters brownie never came. Long after i had finished her dessert arrived. I had had enough at this point and wanted to just leave. We asked for the bill and it arrived. It then sat on the table complete with credit card and was just ignored. I took the bill to the till and paid and left. Overpriced, poor quality and poor service. Would not recommend or return. Ever.

Tried the new hot honey doughballs they were fantastic. The pizza was great and was a decent size, same with the desert. The staff were great and friendly, will use again.

Yummy pizza and pasta carbonara

No booking on the bank holiday weekend and thank you to the group of 8 who the restaurant kept a table for....over an hour! When we arrived we were welcomed by Emma who separated the tables and looked after us all evening . You are...

Very busy and service was poor. 2 kids pizza were good. Calzone came out half burnt and half raw. Niscoise salad was served with no tomatoes, capers or anchovies and when questioned we were told they didn’t have any. On a positive note the manager was very friendly and apologetic and gave us the entire meal for free. Very kind gesture. Well done manager you made the difference.

Great atmosphere, great service, amazing food

My wife is disabled and the staff were fantastic treating her with every respect .They couldnt do enough for us.The food was great and the xperience was exceptional.Sorry I dont know their names but the manageress and one of the waiters were first rate.Thank you.

Our waiter Ben - we had an amazing experience at pizza express tonight, Ben went above and beyond for me and my family to make my brothers birthday the best! So lovely and friendly we can’t thank him enough for everything he has done for us tonight so thank you! Also food was amazing as always never fails to impress! ☺️🥰

Very nice location, car parking very close by, lovely inexpensive food but ... about cramped with a few too many tables and chairs close together.

Terrible service. Been there a few times now and it always takes forever to come. Staff arnt very communicative and don't come in and check on you or for more drinks. Really wouldn't recommend coming here. The other day we sat there for almost 2 hrs waiting on 2 pizzas, 9 other tables were doing the same. A couple did leave after not being served for an hour and were still serving justeat and deliveroo apps before customers instore. Really disappointed. Do better 👏🏼

Just wanted to post a really positive review of Pizza Express, Arundel tonight. After what we both heard and saw to be an incredibly difficult service for them with staff shortages and a huge backlog of orders to fulfill they were not only efficicient but kind and courteous throughout. The Manager did his upmost to make sure our grievance was listened to and dealt with more than appropriately and yes, we will be back!

Well as ever I always walk away feeling ripped off tbh, never value for money I am however very fond of the caesar salad, this time annoyingly no croutons... Now in a pizzeria with lots of dough and bread and garlic bread and dough balls as well as pizza bases,,, one might not expect this to be a problem, oil in a pan, herbs salts pepper olive oil, oh and yes the ovens are all on, all the time, and hey presto you can make some more no? I guess they buy them in.... Distinct lack of resourcefulness and gumption, to make some but I am getting used to that the world over. I was not offered something carbohydrate but vaguely more chicken... Not much in evidence. There were three large fish on top of my caesar salad, yeuk. Expensive desserts, again... But the honeycomb slice is devine. Over twenty five quid per person for lunch, it's too much people.... I will think thrice about going again Moan over..... Making croutons 👍😁

The pizza express parties are so much fun and great value for money. We went to Arundel and our host made it even lovelier, thank you Sophie.

We were shown to our table straight away but before we could take our coats off and sit down the server was asking to take our drink order. We suggested to her it would be nice to sit down and see the menu first. The...

Great restaurant, We had both Katie & Sammie both absolutely amazing.

Jamie had gone out of his way to make our visit special . He had decorated all the tables and the extra effort was really apparent . He created us with a smile and choose us a suitable table - really took the time to show he cared . I can’t thank him enough for going the extra mile . This was then backed up with Abbie serving us and taking the time to talk to us . They are both a very big asset to your company and should be recognised for that . We will back back thanks to their extra effort and great teamwork

Food was great, atmosphere also great. Staff were outstanding and made such a difference. Well done ☺️

Place is nice enough but when we visited they appeared to be understaffed which reflected on service and quality of the food. For what you get it is very overpriced.

Friendly service with hot and tasty food! Staff were great with the kids too which is a huge bonus- thank you ☺️

Bruschetta over done beginning to blacken. 1 guests starter only arrived when everyone had finished. Pizza missing the extra toppings requested. No cutlery given for main course. It was received after having to ask 3 times. Warm chocolate brownie was warmed up, but left on...

Brilliant job! Turned up, no warning, party of nine. Fully expected to be turned away, but no. Friendly and very helpful waitress said come back in 15 mins and we will sort it. They accommodated us all, fed and watered us and sent us away happy. It has its critics but sometimes you just need a cold peroni, a spicy pizza and a smiley waitress to make you happy. On this occasion they delivered.

Overall the worse service I have had in a long time, unfortunately. Not greeted when entering restaurant for booked table. Always a bad sign. Seemed as though the restaurant prioritised orders being collected by deliveroo, just eat and uber eats. Repeatedly asked servers for desserts....

Really good service there on the 12.01.23 thoroughly recommend

Busy place.. buzzing... friendly staff. Good value for money

For the price we payed,we had some of the worst pizza and won't order from there again, 20 pound for burnt thin topping less pizza

Really looked forward but food was cold may of been because the plates were cold. Boring, noisy, expensive basic salad small bowl £4.5 really wish we had not bothered

Popped into Pizza Express for a lunch. Good gluten free choices. Service was excellent with very pleasant, helpful friendly staff. Restaurant spotlessly clean. Food came quickly. Appealing music playing.

Tabled book, arrived and table wasn't ready waited 20mins to be seated. Had to get our own menus and wait for another 15 mins and had to call some one over to take our order. Forgot the kids drinks had starters waited for mains 3...

3/6 of us suffered. **Violent vomiting** hours after our visit on Sunday evening. The restaurant was freezing cold and service not so good either. Our waitress told us the boiler was broken, this was the reason it was so cold. I'm wondering if they had sufficient cleaning and hygiene in place during this time as we do normal suffer such severe sickness bugs or have any dietary exception's. I suspect Pizza express was responsible for our family being so sick. Would not recommend on this occasion.

We visited early on a Saturday evening, though it wasn’t particularly busy or full, however the service was incredibly slow. There were about 8 or 9:front of house staff but goodness knows what they were doing. We planned to have a dessert but about an...