Pizza Express - Alton in East Hampshire

I Ordered a takeaway through deliveroo it was late by an hour and arrived cold and practically unedible I would be ashamed to have any of my products arriving to a client in a state like this

We waited an hour between ordering and receiving the main course, starters came after about 25 mins - seems par for the course as nobody on the waiting team felt the need to reassure / apologise for the delay. Cynicism made me wonder if it was a ploy to sell more drinks, but not even the whiff of anyone trying to flog us more hydration, or desserts or coffee. Lasagne was served at temperatures approaching the surface of the sun and a tad dried out….as if it had been in the oven for an hour, both pizzas were interestingly chewy and a tiny bit underdone. Jolly happy waiting team, nice clean place, the bits we could eat were very tasty….although we were starving hungry to start with and ravenous when food arrived so probs over stating the tastiness. Top tip Pizza Express Winchester is only about 20 miles away and would probably get the food into you quicker.

Great place to go if you're unable to control your children and instead just give up and let them scream, shout and shriek at the tops of their voices. Management weren't bothered by the god-awful din, which was totally unacceptable for a lunch-time. Complained to our waitress, who apologised profusely but still didn't offer to reduce the £70+ bill for the four of us when the time came to pay. Needless to say we didn't stay for dessert and after-lunch drinks. In the end we just cut our losses and got out as quick as we could. Would I risk this again ... probably not.

My friend and I love Pizza Express, and have visited this restaurant many times due to its location. The food is consistently good, the service is friendly/ average, and the restaurant is clean. Good cocktails as well which surprised me.

Always a good choice for an authentic Italian pizza. Today the service was very friendly and professional

Pizza Express, Alton: A Reliable Classic Pizza Express in Alton offers a familiar and consistent dining experience. The restaurant's central location on the market square makes it a convenient choice for both locals and visitors. While it might not be the most groundbreaking pizza joint in town, it delivers on what it promises: reliable, tasty Italian-inspired food. The classic Margherita is always a safe bet, and the dough balls with garlic butter are a delicious starter. Service is generally friendly and efficient, making it a suitable option for a casual meal. If you're looking for a no-frills, satisfying pizza experience, Pizza Express in Alton fits the bill. However, for those seeking a more adventurous or gourmet pizza, you might want to explore other options in the area.

The food was good. Service appalling. Took ages to get asked if we wanted a drink. The restaurant wasn't even busy. Waitress never asked if everything was ok with the food. She didn't collect our plates. Had to ask for the dessert menu. She never came back so we asked for the bill and left. This isn't the first time the service has been bad. Would think twice about going back.

Pleasant waitress, busy atmosphere.

Excellent service, pretty good food. A bit noisy, so it was hard to hear what people were saying.

Pizza and pizza desert! Just ace!! Great atmosphere and good food!

Pizza was good very lite on sauce which my lady loved but I like a touch more! Overall solid experience! The outdoor seating was nice!

Service was amazing our waitress was very nice and gave recommendations and she never stopped smiling. Food was spot on as all ways. Location is good, get to people watch in market Square. All in all a nice pizza express to eat at.

Pizza express offers consistent quality and this branch no different. Excellent food with good range of gluten free options Good prompt friendly service. It was early eveningon a Monday so not full. Food came quickly was of good standard. Fair sized restaurant. Only downside was the pizza express app which refused to work but not restaurants fault. Visiting alone for business in town. Would go again. No complaints

Nice overall but a little disappointed. Our mains were delicious and the staff were nice, but the dough balls were tiny and the chocolate fudge cake was cold with no sauce. They were still nice, just not quite what the menu described or what we've experienced before.

Great meal, one of the better locations, consistently decent food and on time. Staff were really attentive and made it a great experience for our kids

The waiter was extremely polite, friendly and attentive. Went out of his way to be helpful, made my son’s birthday tea very special thank you 🤩 an asset to your team. Lovely food as always.

Great food, fantastic service. Very nice Burnt Ends Pizza. Thank you

The evening was very pleasant. Staff was amazing, especially with our grandchildren.

Very excellent customer service from walking in the door to going home! Treated our grandkids like little people Nothing was too much Food was good kids meal deal 3 courses for £7.99 was good value ending in a tasty ice cream with strawberries 🍓

Me and my grandparents went into this place knowing how normally good it is but it was the complete opposite. We have recently experienced problems with the app it will appear that the manager doesn’t get it either. We are very regular costumers and found this visit extremely disappointing. We began not being able to take all of our rewards off (we fully understand the terms and conditions involved.) After half an hour of going round in circles and being made to feel very uncomfortable we eventually got down near to the price that we were supposed to and expected to pay. But the manager was very disrespectful to us and unprofessional. We left the restaurant paid the bill and left with a very bad taste in our mouths. Not happy somebody needs to look at staff training when the app goes down.

Service ok. We ordered 2 x dough balls plus 3 pizza and 1 melanzane . Pizzas appeared small and melanzane for £15.45 was a tiny portion. Too small for even a starter. Total rip off and definitely won’t be going again which is a shame as it used to be good value.

Went for lunch on Monday, the staff were very friendly and accommodating- we ordered an array of starters and sharers which were all great! The food came quickly and yeah it was just a really nice atmosphere- the waitress who served us had a bubbly personality which really kept the atmosphere nice

6 of us came here this evening, we didn't book as we were booked to be elsewhere but they lost the booking. When we arrived we were acknowledged with a smile before we had even walked in. It seemed no trouble at all to be fitted in without a booking. The food was great and the service was above and beyond throughout. Thank you! It was a lovely end to a super day on the Watercress Line.

It was my birthday and family meet up

Hands down the best Pizza Express we've had in a long time! Really friendly service, beautifully cooked pizza and a lovely place to socialise with family.

Excellent as always - great food and service - always a pleasure to come here - had Gallic bread and then cannoli- partner had polo pasta - all very good - highly recommend!

Had a lovely evening here catching up with a friend. The staff were very friendly and understanding given that we were too busy chatting to look at the menu for a little while. We didn't feel rushed at any point. The food was very tasty. I would happily recommend this restaurant to anyone.

A lovely restaurant and very good, efficient service from polite staff.

I was shocked at the prices £3:45 for a small bottle of coke, this price cannot be justified. Although the pizza was ok, the coleslaw was not tasty at all. No flavour, rather watery and if it had been any smaller, well. the cost was also excessive for what it was. I personally will not use this business again.

Still very cosy and friendly atmosphere. Waitresses very efficient and all manage to be friendly with whichever of our grandchildren take. Food as good as expected. Mid afternoon visit service gas improved and is now speedy and efficiently

Absolutely love it here I have been here multiple times and always amazing I would just like to give a shout out to summer who always is so lovely to customers who have chosen to come here I feel it is very well priced and great vegetarian alternatives so definitely recommend to anyone x

Excellent staff who went above and beyond to help prioritise my two year olds food to come as quickly as possible. It was much appreciated.

Party had lunch here on a Sunday and the experience was mixed. Negronis were devoid of orange slices - not a killer but still strange. Pizza and Calzone were very light on topping/filling. Not really good value for £17 a pop. Although what was there tasted fine. Doughballs (normally a favourite with my children) were apparently "a bit yuck". I asked what they meant and they said they thought they had been cooked from frozen as they were stodgy. Server was fine. Not a bad meal but not great.

Nice place, clean and tidy. Very quiet when we visited, so difficult to comment on the atmosphere during busier times. The lady who served us was lovely.

One of the best Pizza Express I've been to

We enjoyed a lovely evening meal as a family of 3. Plenty of staff, all of which were attentive. Tip: if you have a child who is a bit of a “guzzler” like my son, Pizza Express can serve Blackcurrant or Orange Squash despite not always advertised on the kids/adult drinks menu.

Please come to this place the staff are absolutely lovely and the food is great as someone who has visited a lot of restaurants this is definitely one of the best.

Been going here for years. Good food.

Pretty good Pizza Express.. would go again.

Brilliant place, been multiple times, recommend everything, just don't recommend the hot chocolate too much

Really good displays of plant's and other gardening equipment, really enjoyed coffee in the cafe then bought food in the fantastic deli.

We had a very nice dinner really good service, the staff new there ingredients in the sweet my friend had, he's has an intolerance to chocolate,and he was looked after extremely well and enjoyed the evening and will be very happy to eat there again

Don't apologise... ,please, just find professional staff. Compere to Pizza Express Farnham Surrey ⭐⭐⭐⭐⭐ Pizza Express Alton Hampshire deserve for ⭐⭐ Two same restaurants but different standard.. I was in Italy twice and the🍕was like heaven in the mouth.😋 In Alton just tested like "bread with cheese and ketchup " still eatable, but is not really proper Pizza.

Servers left a bit to be desired

Not been to Pizza Express for a long time but the food was as good as ever and the service was really good. The restaurant was very clean and well maintained.

Quiet but chilled atmosphere with good quality food - been a little while since we have been to a Pizza Express so had gone up in price a fair bit but still good

Lovely food. Staff brilliant... So helpful.

Excellent night out, staff friendly and professional, food great. Atmosphere more subdued than in previous years though that's probably more a reflection on the state of the nation than on PE

Very spacious and nice place to out for. Wheelchair and buggy friendly. Tried this New Paneer tikka pizza and it was absolutely was delicious. Plenty of options for vegans. Dairy free cheese options are available too. 1 star less as our service was very poor.

Great location. Food was great as was the service. Only reason for a mark down on atmosphere was because it was very quiet, in terms of number of people. This place should be busier and we were there a Friday evening.

The food as always very good and excellent service. The sad part was the state of the gents loos (couldn't go in the ladies!) Urine stained timescale round all the urinals, it shows poor attention to cleanliness in my opinion.

Quiet when we went. You can park in the high street near by for free, after 18.00. Staff were really cool and we felt well looked after.

Had dinner here whilst staying in Alton for the weekend. The waitress was really friendly, and the food came quickly. My pizza was very nice but I do think the soft drinks are overpriced at the chain. I went about 5pm so there were lots of noisy children but the staff kept them busy with colouring things

Excellent. Good variety on menu. Great service. Easy parking nearby.

Standard pizza express Needs updating but nearby car parks make it convenient . Staff friendly but the venue lacks that sparkle that would make it specian

Spacious, airy restaurant offering sound Italian fare including, as you would expect from the name, a good range of pizza and pasta dishes as well as salads and vegatarian options. Friendly staff and a lively atmosphere make for an enjoyable visit for all ages. ⭐️⭐️⭐️⭐️⭐️

Thank you Pizza Express Alton. Great food as always but an especially big thank you to the chap who served us. Not only was he friendly and efficient but he also helped a middle aged person to access our Tesco vouchers via the app to pay for our meal. We thought we had it covered but no and your calm approach was appreciated. I'm sorry that I didn't get your name but you know who you are. Thank you xx

I ordered a delivery via the app at 7:56pm and I have not got the order. It’s 10:36pm and the order is now saying it may arrive at 11pm. The app repeatedly changed times to over 2 hours. I am very unhappy about this terrible service that I have paid for and not received the food.

so i oredered it, and it took 2 whole hours to get to my house, i live 3/4 of a mile away from it, i only ordered 2 pizzas. WTF??????????

When we arrives we were seated straight away. Given menus, then we waited about 10 mins before drink orders were taken. Then we waited again about 20 min before food order was taken. Food arrived after about another 20 mins which was all good. The food was hot and tasty although my aubergines were very tough. Maybe undercooked. But once we finished we waited again for half an hour and still no one came to clear table and ask if we wanted sweet. We had to call them in the end and ask for a sweet menu. The restaurant wasn’t that busy and a lot of the staff seem to stand around chatting to each other. All in all wanted should of taken and hour and half max to each our meal took nearly 3 hours.

Pizza Express has now become prohibitively expensive. I'm amazed that I can get a £100 bill for a family of 4... It's only Pizza...!

Had a family meal here in a Monday. You know what you’re getting when you go to pizza express, good food at a reasonable price. Had a toddler with us too and staff were very accommodating.

My friends and I have been coming here for years. This is our favourite Pizza Express by a long way, Five of us went for my wife's birthday yesterday. Food as always was excellent, and we always get a great welcome from Maria the Manager...

A Sunday evening, not many places open, away from home for the first time in months, we’d had a full lunch visiting family members, this was just the job for a light supper. Battled our way through rain and wind to walk from our hotel,...

We had booked to go on The Watercress Line to board the Steam illuminated train. Our tickets were 8:10 and we decided to eat first. I've not been in Alton in years so had a lovely wander around first before deciding where to eat. We...

It was a nice family evening out. Everyone enjoyed themselves. The timings were a little slow. But this whole Covid 19 has taught me to slow down and enjoy. So was happy to wait. But do think they could do with another chef on. But...

Visited today with my partner and three young children. I was quite surprised to see one chef and two members of front house staff on a Sunday lunch service. Unfortunately due to this the service was awful. The food was great as always but trying...

Very pleasant lunch here with great service. COVID safe practices were well observed, the pizzas freshly prepared and delicious.

Food was great, shame about the service. Wasn’t all that busy but trying to get table cleared or to order drinks was near impossible. Other branches are so much more attentive. Shame as it use to be a good place to eat. (And still waiting...

Bless the staff here! Absolutely saved the day when my sons birthday party of 11 and another birthday party group, walked out of the Indian next door after a shambolic experience. Thank you so much!!!

I keep coming back as I love the spinach and ricotta cannelloni. Always think it is too expensive for what it is. Hubby had the bechamel pizza. We had the dough balls for starter which really were a ripoff. £4.50 for I think it was...

Eaten here a number of times / always good value and staff that care and smile! Worth a visit if in area

Need a quick lunch. So...We had a family lunch of pizza at Pizza Express on Saturday. The service was excellent and the our vegetarian pizza with additions we requested was super. Outstanding experience with good food and friendly staff.

Note: we live nearby and dine there once a week. Our most recent visit (last week) was very good, as it is nearly every time. Staff very friendly. Our waiter was excellent. Answered our questions about new the menu items really well. Prompt service. Great...

We ordered pizzas to be collected but when we got home the base was soggy and the topping missing ingredients, and those that were there did not taste very nice. It is a long time since since we have used this restaurant, and it will...

We just turned up and had a table for two in a nice corner position. The waitress was very nice a friendly and nothing was too much trouble. I ordered the new garlic prawns to start as did my wife and they were lovely. I for main I had a Sloppy Giuseppe with extra Jallopinos it was brilliant as was the Shiraz wine.I thought that the service was great and the food matched. Well done Pizza Empress you don’t normally think a chain restaurant is so good but well done and thank you.

We visited Pizza Express Alton with our six year old grandson on Friday 3rd May, we arrived just after 7pm, the restaurant was busy and lively.We were greeted by Lucy a most engaging and efficient young lady, she provided Oscar with colouring to keep him occupied whilst waiting for his food.The food was freshly prepared and hot.If I had a restaurant, would I employ Lucy, most definitely without hesitation a true asset to any business,perhaps you could think of using her as a trainer.

On arrival we were greated pleasantly, seated, with drinks ordered & bought to our table efficiently by the most senior member of staff.......that was the highlight of the evening. The guy who took our order, stood at the table, hands in his pocket & never said a word. We ordered starters & pizza mains, no response, so we were uncertain if he'd even understood what our requirements were. So on repeating them to him, he acknowledged our order by nodding & walking away. The pizzas were only Luke warm, and must have been ready way before we'd finished our starters. The chicken ( in breadcrumbs) salad left a lot to be desired. Salad was a bunch of lettuce with Caesar dressing on. NO OTHER SALAD VEG AT ALL....!! A total rip off.......I really do feel so disappointed to leave a restaurant, having paid over £60 for 3 meals that were sub standard and served by uncaring & inattentive staff.......we will not be returning to this branch of Pizza Express......

The greeting by a staff member and drinks being brought was the fastest part of the evening. There is a general feeling of a lack of leadership and decent training in this pizza express. Staff generally just milled around the kitchen area (bar one slightly older ladystaff member who was running back and forth all the time) waiting for food and chatting, there was nobody who seemed to understand that regular circuits of their customer tables was necessary. There was generally not any looking in the area of tables, and so I felt the need to keep 'pushing on' but asking for dessert menu and then standing by the door to pay. It was still 2 1/2 hours from arrival to and this was somewhat annoying, and that was with a half full restaurant and 'pushing them on' in various ways. We noticed that tables who had ordered after us were being served first, which was annoying. The food itself was ok, pretty reliable as most chains are and certainly hot and freshly prepared. There was a feeling of a lack of basic training - e.g. when putting cutlery on tables you do NOT hold them by the eating end. That is a basic understanding I would have expected. I think this pizza express would benefit from a senior staff member in charge and more training in better customer service practices. It is not a cheap pizza place to eat, and I would have expected better. A better level of alertness and circulating at tables, rather than standing at the kitchen waiting for food to be ready would have been preferrable.

Had to wait a while for drinks to come and the waiter stood on my food multiple times without acknowledging me.

Unfortunately our experience this evening fell well short of expectations as both adult pizzas were Luke warm.

Nothing exceptional here but the food is always reliable at a Pizza Express. Affable staff providing swift service. We had a pleasant lunch.

Having recently renewed our house insurance we now had the opportunity to use the mid week two for one discount with Meerkat meals. It could not have been easier, just sit down, order away and when it comes to pay show the discount info. We only opted for a main each but both meals were cooked to perfection and were a decent size. The place was not busy so the food came out quick. All in all you cannot go wrong.

After a horrible dark rainy day decided to visit in the evening. The waitress Donna was superb and made the evening. The food was really good as well as the service. Donna is a credit to your Alton branch.

I’ve used this Pizza Express twice now and although Pizza Express is generally a bit over priced I’ve never been disappointed with the food. This particular restaurant is in a great location and the staff are friendly. I’ll definitely be going back soon.

Went for an evening meal out. Really friendly staff and great service. Great quality food and lived up to my expectations!

Came to eat here and asked the waitress about using a discount card - she said yes that is fine before we ordered. We ate - food was okay - not the best pizzas but they were okay. Came to pay and suddenly the same waitress was unable to take the discount card - no point in arguing but it felt grossly unfair and won’t be coming again!

I work away from home a lot which means eating out a lot. I don't tend to go for big chains like Pizzaexpress, I usually eat in good pubs and restaurants which serve attentively cooked meals made with quality, locally-sourced, fresh ingredients - restaurant standard. But one night I finished work too late to get a meal anywhere other than Pizzaexpress or Wetherspoons - I went for Pizzaexpress and the first thing I noticed was that the prices were equal to or more than the places I usually eat. I expected it to be a bit cheaper - instead, the diminutive bowl of pasta I ate, alongside one or two shockingly priced drinks, one coke, one beer - was the most expensive meal I ate during the whole fortnight I was away from home. The previous night, the excellent country pub nearby sold me a great big plate of amazing home-cooked lasagne and two pints of local ale which came to less than £20. At pizzaexpress I spent £2 more than this for a plasticky bowl of pasta which was so small it left me hungry despite my small appetite, one not-quite-a-pints-worth bottle of Tiger beer (lager really)and a very small diet coke which had ice and lemon in it which I didn't want. It was all seemingly mass-produced and/or formulaic, I suspected the cheapest ingredients and the drinks prices were a joke. I sat eating it feeling utterly ripped off.

Poor service, non of the stafg seemed to know what they were doing. Friends risotto was cold & had an ingredient on it that she gad specifically asked not to have. They reheated it instead of cooking a fresh one. Lemon posset looked more like a cheesecake and had what looked like a bite taken out of it. Overall not a good experience tonight.

Next to Ladyplace Court car park £1.40/2 hours in the week, free after 6pm. Plenty of space for an early dinner including alfresco and friendly, helpful staff, well able to deal with gluten free diets. My artichoke & spinach risotto was tasty but rather sloppy and artichokes had to be replaced by mushrooms but my wife’s gluten free padana tasted great although there are butter gluten free pizza bases out there. Quite expensive if you don’t take advantage of deals online or with your app but overall an above average pizza express.

Not a first choice venue for me, but went as part of a friend's birthday celebration. Food and service was as would be expected, but I thought prices were perhaps just a shade over what I would think as being reasonable. Pretty average really.

We didn’t come for a high quality romantic meal but just for an honest meal whilst in town. Salad was fine but the pasta and sauce was straight out of a can and for £12 the serving was tiny. Staff were barely interested in serving

Pizza Express are by their very nature all very similar, they are meant to be, but this one is a cut above the norm. In every regard the whole experience was excellent, food, service, and surroundings were great. Well done Alton P/E.

Visited to get a takeout a decision I later regretted. Food was quick to be prepared, but they had no plastic cups for the garlic butter and gave me a restaurant dish with cling film on! I had asked for a VAT receipt that wasn't provided. It took the waitress 10 minutes messing with the till and she couldn't find the receipt. Then she went to the kitchen to try and find it and was another 10 minutes. By the time I made the short walk back to my hotel the pizza was cold. Very disappointing and I won't be visiting again.

Was taken here to celebrate my birthday, the visit was again disappointing. The drinks took ages to arrive especially the water which we had to ask for 3 times! The food also took ages to arrive, no statisfaction checks took place and no-one asked if we'd like desert. We had to get up and go to the back of the restaurant to ask for the bill, it took 10 minutes to get it paid and leave.

I’ve eaten at the Alton pizza express a couple of times before when I’ve come into the town for a concert. Having a 25% off voucher and need for a quick and simple meal the driver. I’ve eaten at many pizza express restaurants around the Uk and they can be quite variable but think Alton is the worst for service.

Came in today for my step sons birthday. We booked a table for 18 and whilst the setting is nice and the food was good quality the service just let it down.

At Pizza Express restaurants all around England, and this one included, has a stable menu, pizza and other Italian dishes, plus salads and desserts and drinks. Ever reliable, Pizza Express has an array of pizzas, each pizza designed for one person. We have also had the lasagna, which was good. Salads are fresh. Desserts are yummy.

I'd heard that this place had received a bit of a refurb, so I hoped that the 'atmosphere' (previously just a very great din if it's at all busy) might have been better.

The restraunt itself is very large which makes larger groups appear louder. Not a good place for a date