Domino's Pizza in East Hampshire

Food was ok, but they forgot some of our order and I called and they said they’d deliver it but it never turned up

Placed an order yesterday afternoon and has left multiple family members today feeling really unwell.

Placed an order yesterday has made me extremely unwell. Phoned the store to inform them. They hung up on me. Don’t go here not the first time. Reported to EHO

Friendly and professional staff from ordering on the telephone to delivery. Top food and service.

Can't use your website. Order lost. Frustrated with tech.

Went in there for some cookies and was greeted by ignorant and rude staff, not welcoming in the slightest will no return.

Very rude, abrupt and unfriendly. Surprised this place is still going after all the negative reviews. Won't be using them ever again.

Entered shop two staff totally ignored us and continued talking to each in a foreign language. Eventually took our order - they should have acknowledged our presence which goes a long way. Won’t use this outlet again

Always good pizza and friendly attitude

In quality check for over 20mins. Got a call from the driver. He was at the wrong address. Correct address on the box, and in the email. Also on their map in the app. Finally arrived virtually cold. Tried calling and message said they couldn't take the call..

Take out only. Credit card only

It honestly won't surprise me when domino's finally go bankrupt, letting morons like this sell products under their name is a death wish.......

Franky wings & cookies are a must to try. Strippers are the best with barbeque sauce

I wasn't keen on the pizza I received, the ingredients seemed dry , I normally enjoy a dominos but this one was a disappointment, shame

Absolutely disgusting took one bite out the cheeseburger pizza and spat it out all the sides were disgusting no cheese on pizza and horrible poor quality meat! Never ordering from here again!!!

The service is slow and the staff aren't too polite. The drivers are nice when delivering however they always mark the pizza as delivered about 10 minutes before it arrives.

Quick delivery for a change but the food was absolutely dreadful. This was meant to be a cheese pizza and BBQ wings. £25 too!

Order was an hour late from when it said it was out for delivery. Came stone cold.

Dominos is a good place for party pizzas or quick food. Takeaway is not great though.

I ordered my food and it took over 40mins to come the food was cold just slow delivery

Slow delivery, and when food was received it was burnt. Called the store only to be told manager wasn’t available and we would be called back. We received no call back and had to call to chase. When the manager did finally come on the phone, he tried to claim that there was nothing wrong with the food and that all items go into their oven at the same temperature. He asked that we come to the store to help rectify the mistake THEY made. After we complained that this entire process, from delivery to issue resolution, was inadequate, he begrudgingly offered a partial refund of the order. Terrible!

Slow delivery, and when food was received it was burnt. Called the store only to be told manager wasn’t available and we would be called back. We received no call back and had to call to chase. When the manager did finally come on the phone, he tried to claim that there was nothing wrong with the food and that all items go into their oven at the same temperature. He asked that we come to the store to help rectify the mistake THEY made. After we complained that this entire process, from delivery to issue resolution, was inadequate, he begrudgingly offered a partial refund of the order. Terrible!

I purchased 4 large pizzas from the Alton store before Christmas and it was a compete shambles from start to finish. Firstly I collected the pizzas and from the dominoes tracker it said they were ready to collect. They were not and I had to wait 15 minutes. When I challenged them on this the guy on the desk just said we are busy sorry... What's the point of the tracker Dominios?? Secondly once we finally got the pizzas and got home we found that one of the thin and crispy pizzas was completely burnt. Not a little bit but black... I complained to dominos through there website and I I got was. Sorry we apologies we haven't met your expectations this time. That's it.. We also ordered extra toppings to be applied eg there's a box where can order double the amount of cheese for example... This was never done. Papa Johns has a store adjacent to dominos and we have just gone there. My wife collected them and they even offered to help carry them to the car. They were also very nice. Dominos need to monitor their customer reviews more. I assume this Alton branch is a franchise? Surely they should have to conform to certain standards. Disappointing level of service and the attitude of the staff is disrespectful. My advice is to check the pizza before you leave and don't dare complain!!

Very nice food all was on time and warm

Domino's quality, not the warmest of welcomes and bit more training needed on till and on the menu offers.

Dough balls not arrived. Pizza wasn’t hot. Customer service didn’t answer after 13 times. 3 times they answered and instantly put the phone down.

Dough balls didn’t show up, food was cold do not recommend

Food cold, items missing. Calls to the store rung out. Horrendous, do not recommend.

Food was sort of warm, dough balls weren’t delivered and when we called there was no answer and when they did eventually answer, they immediately hung up, unacceptable.

Ordered spicy chorizo wedges and got delivered cookies because they had no wedges? Would it not make sense to call ahead and let me know and organise a more suitable substitute? Not a dessert? Then I’m told I’m not going to get a refund for the one pound difference, understand it’s a pound, but if I’m delivered something I do not want, I’m going to expect the payment to be corrected. Doesn’t take a rocket scientist to update their system to stop people being able to buy products that are out of stock. IT kids in secondary school would have more luck.

Excellent customer service and punctuality best dominos I’ve been to yet !!! Great deals !!!

The service at this Dominos has gone down hill recently. Delivery can take a very long time meaning the food is cold when it arrives and there seems to be no recourse when this happens -- the franchise say talk to head office, head office say talk to the franchise. Neither seem to care. Sad to say we've switched to one of the other pizza takeaways in town.

Appalling customer service. Pizza was inedible. Do not recommend!!!

Avoid! Terrible Constantly late, rude when contacting, cold food

Pizzas took well over an hour to arrive and when they did it not only looked like a child had prepared them, but everything was freezing cold. Tried to phone to complain, but No answer!😔 pictures are, what is supposed to be, pepperoni dough ball twists, and garlic pizza bread!

Terrible service. Tried to deliver completely wrong order and then never bothered to come back with the correct one. Avoid.

I don’t usually leave reviews but I’ve personally had a okay review of dominos until today. There was hair in both pizzas and cookies we order. The wedges were fine. Phoned to come plain the person on the phone did not care he said he will just pick up the pizza and examine it. Rude very unhappy and will not be ordering again.

Pizzas took well over an hour to arrive and when they did it not only looked like a child had prepared them, but everything was freezing cold. Tried to phone to complain, but No answer!😔 pictures are, what is supposed to be, pepperoni doughball twists, and garlic pizza bread!

Good job well done pizza was crispy and hot.

Stood at the desk and had 3 different members of staff walk past me like I was invisable. I am 6ft 3 , 19 stone and was wearing a high vis vest...... Just walked out. Ordered in advance a week later and it was awful. How? It's a chain? Why doesn't the same thing I order in Fleet taste like it there?

Ordered pizza and it was delivered wrong. Offered me a refund but never paid it back to me so deeply disappointed

Today (03/03/22 I have amazing service .take away pizza. Alton brunch. Nice chat, professional and good attitude. Well done 👍 Must important delicious pizza. 😋 Keep going that way Domino's 👏

Pizza didn't even turn up. When trying to call the company no one answers, and when someone did answer they put me on hold. What a joke

Have ordered Pizza from Domino's in Alton 4 times so far. The service is always late. It takes 1.5 hours from making an online order to receiving the order at home. Poor service!!!

Worst Domino's ever. Take almost 90 minutes to deliver. When I call to enquire, they give me a bull story about breakdowns. Not worth it. I could have walked to the store and back in the time the pizza did not arrive and I asked for a refund.

Very good service, super friendly staff, this shop was 1 of the best ive visited and ive been a fair few now. Never expect much but fair play to these. Banging pizza at the end of it no complaints

I have had an awful experience with the Alton branch. My order was delivered and a sprite was forgotten. As asked by the delivery driver, I was told to call the store. I did so and was asked whether I wanted it delivered with the next order or refunded. I asked for it to be delivered as it was the only order my daughter had made.. she didn't fancy pizza tonight. We waited an hour and a half for the delivery and then decided to call and ask when it would be delivered. We were told it was refunded. Therefore, we were lied to. We have been waiting an hour and a half, missed the last shop and now will not receive the order. The person I spoke to on the phone initially was pleasant, I believe his name was Jostar. He was the person who said we would get a delivery. The person I spoke with when I called a second time was extremely rude, claimed it wasn't a big deal (appalling customer service), told me he was upset, claimed that I had misunderstood, and when I asked whether the free pizza I was promised as compensation could be jotted down on the email he was already sending with the refund receipt, I was told I had to trust him and that if I don't trust him there is no point me ever ordering from there again... that developed into a huge rant on his part about customer trust? When I said that I could just record that part of the conversation as confirmation if easier, he proceeding in telling me i was breaking the law and he was going to call the police on me now, and I will never be served again and he will refund me the whole order amount. This still hasn't been confirmed by email, as promised. The second person I spoke to claimed to be the "bigger manager", his name was Paban. I am absolutely appalled by this service. I have been threatened with the police, lied to and made to feel like I have done something wrong by asking if my sprite could be delivered when I was simply given that as an option. What was meant to be a special take out and movie night has been tainted and I am extremely upset. And for the information of the "bigger manager", it is not illegal for a customer to record a phone conversation for personal use. Only for the business to record without consent. As you "know all about the law", I figured this would be helpful information.

I have had an awful experience with the Alton branch. My order was delivered and a sprite was forgotten. As asked by the delivery driver, I was told to call the store. I did so and was asked whether I wanted it delivered with the next order or refunded. I asked for it to be delivered as it was the only order my daughter had made.. she didn't fancy pizza tonight. We waited an hour and a half for the delivery and then decided to call and ask when it would be delivered. We were told it was refunded. Therefore, we were lied to. We have been waiting an hour and a half, missed the last shop and now will not receive the order. The person I spoke to on the phone initially was pleasant, I believe his name was Jostar. He was the person who said we would get a delivery. The person I spoke with when I called a second time was extremely rude, claimed it wasn't a big deal (appalling customer service), told me he was upset, claimed that I had misunderstood, and when I asked whether the free pizza I was promised as compensation could be jotted down on the email he was already sending with the refund receipt, I was told I had to trust him and that if I don't trust him there is no point me ever ordering from there again... that developed into a huge rant on his part about customer trust? When I said that I could just record that part of the conversation as confirmation if easier, he proceeding in telling me i was breaking the law and he was going to call the police on me now, and I will never be served again and he will refund me the whole order amount. This still hasn't been confirmed by email, as promised. The second person I spoke to claimed to be the "bigger manager", his name was Paban. I am absolutely appalled by this service. I have been threatened with the police, lied to and made to feel like I have done something wrong by asking if my sprite could be delivered when I was simply given that as an option. What was meant to be a special take out and movie night has been tainted and I am extremely upset. And for the information of the "bigger manager", it is not illegal for a customer to record a phone conversation for personal use. Only for the business to record without consent. As you "know all about the law", I figured this would be helpful information.

Possibly the worst dominos iv ever ordered from. They get the order wrong 9/10 times especially when you customise the pizza. I have even had a pizza that had only been shown the oven! It barely ever lives up to expectations!

Abit slow. The domino's in winchester was waaaaay quicker. I mean the we live abit out of town, 10 mins... But I have ordered from them about 10 times this year and they ALWAYS drive past us and call asking for help with delivery, dispite always putting directions. in the notes for driver.

Very impressed - ordered online and collected quickly and effortlessly! Pizza was really warm!

Please don't order from here. The delivery takes ages without fail and pizza never hot. It's literally ridiculous. The staff are always so unprofessional as well.

Good pizza delivered on time however they literally didn’t cut our pizza it came with two lines and one side of the pizza was cut into a square

Delivered 45 minutes after apparently being out for delivery, we live 10 minutes up the road, pizza was warm at best when we got it, tried calling the branch, no answer and after 5 times of trying I gave up. Personal opinion, didnt have any trouble like this from Pizza Time Alton

Usually quite critical of Dominoes compared to smaller chains. But this is a good one. Pizzas are made well and deliveries have always been on time. Cant complain

The App said my food had been delivered so I looked outside and saw the driver get out of his car, he walked around fir a few mins then got back in his car and drove away. I rang to say the app had said my food had been delivered and they said it was a mistake with the app and it would be with me in 10 mins. When the same driver returned I knew something was off. The Pizza's were luke warm and cut really strange, the potato wedges stone cold.

Hour and a half after saying it was out for delivery......I had to ring them. Four days to get refund....absolute jokers. Don't waste your time!! Trust me

Absolutely terrible service, cold food which arrives over 1 hour late and no apologies from the staff. Given multiple chances for them to put it right and they couldn’t care less. Avoid this place like the plague as you will just be wasting your time and money.

The online booking seemed to be temperamental so we ordered over the phone, once we knew they would deliver. The lady who took our call was very helpful and we placed our order, only to find that delivery would be at least an hour. So we were asked if we woulf be prepared to collect it ourselves, which we proceeded to do. The food itself was good.

Pizza's that arrived were good, but I ordered 2 items with my order that I never received. I let delivery driver know and problem was not rectified. Very upsetting

Didn't recieve one of the pizzas we ordered. Told the delivery person and was advised to call up and get someone to deliver it. Called multiple times with each one being cut off. Don't recommend using this one.

Waited 1 hour after saying they'd be 20 minutes for delivery then they turned up with the wrong order and once received the right one it was cold

Ordered pizza at 805pm, turns up at 9.25pm and it's cold. Called up to find out where it is at 9.10pm, oh it is on its way. Tracker said it was out for delivery at 8.30pm, but apparently the tracker isn't working properly. I think it is because that was a pizza that had been on the road for over half an hour!! Never again...

Food cold, order wrong. Phoned up to complain, person who answered really couldn't care less. Said they resend missing items and would be around 5 minutes. Still waiting half an hour later.

Terrible the pizzas always come substandard either not enough cheese or too much tomato

Terrible missed of some of the order and when I rang up they said they would just refund me for what was missing instead of just delivering it to me due to them being really busy. Young girl on phone no help at all. Get the order right in the first place.

Fantastic team with great hospitality.

Store manger and all the staff are friendly, every time we order we get really good service

Pizza came very quick and it was so tasty Delivery came under 30min and I love Alton dominos

If I could give half a star or less I would. Staff are absolutely useless. Pizza takes ages to get delivered so are cold most of the time, have to spend time reheating. They will always forget something whether its a drink or the pizza itself, how can you forget the pizza?? How dumb do you have to be? If it was cheap to buy pizza then I probably wouldn't complain but this happens all the time and its expensive. STAY WELL CLEAR OF THIS DOMINOS!

Usually decent quality and service

Never had a bad pizza from this franchise. However recently had pizzas delivered 60+ minutes after delivery and 20+ minutes after the app said it was out for delivery. Pizzas naturally were cold. This is becoming a regular occurrence. Customer service unnecessarily defensive to the point of being rude and unapologetic. Excuse was this was complained about a lot...

As far as taste etc goes - it’s just like any other Dominos. They got the special order right and the delivery driver was polite. I also really like the tracking system that’s available. Like others have commented though, the out for delivery status on the tracking appeared quick enough, but actual delivery time was far longer. Food wasn’t as hot as I’d have liked.

Hassel free ordering and delivery. Very quick and tasty food.

Stopped ordering from here due to consistent long delivery times when it's a 10 - 12 mins drive max. No consistency in service either - Once I called due to 1hr delivery time and was offered an entire copy of the meal to be redelivered or a refund. Another time I was advised "the next time you order ring on this mobile number you're using now and i'll put a note for a discount on your next order" - guess what... nope! The final cold food experience I called and was offered an entire copy of the previous meal only - This was actually the manager I spoke with this time who ended up arguing with me the customer over what was an acceptable service after again 1hr delivery and cold pizza barely sliced. Another time I was advised "the next you order ring on this mobile number you're using now and i'll put a note for a discount on your next order" - guess what... nope! This place is a joke

Absolute disgrace of a franchise. Regularly they claim delivery on the app to hit a corporate service metric but have not delivered and usually it's another 10-15 minutes at least. There used to be some really reliable drivers but in recent times they are an absolute joke. No regard for contactless handover and phone calls from people who speak basically zero English. Would be good if the app had an option to report when orders are falsely set as delivered.

Good pizza, lacking in customer service. I’ve ordered from here on numerous occasions and never had a bad pizza. However time keeping and customer service could be improved. In the past I’ve had the tracker say it’s delivered when clearly it hasn’t been. You call but no one answers. It’ll then arrive 45 minutes late. I made a mistake on my order today and have been trying repeatedly for 20 minutes to call. Again no one’s answering. On the 4th attempt I heard them pick up the phone just to put it down to stop the phone ringing! I appreciate they can be busy, but what’s the point in having a phone line if they don’t answer? And putting the phone down on customers is simply unacceptable. The order is now out for delivery and still haven’t been able to speak to anyone.

That's the second time in a row that they've got our order wrong!

Hygiene standards poor and rude Customer service!! Wear there coats long sleeves and no PPE in Kitchen area!! Manager says Employers come first forgetting without customers they wouldn't have employees lol!! Over an hour wait for food couldn't tell me what ingredients were in Pizza although have a specific diet!! Refused to giveme a number to speak with someone in HR!! Probably because he is rude!! Pizza when did get it had a hair in it probably from one of there coats but accused of being a liar!

Order from these guys quite a few times in the last few months, had some bad expierences in the past but thought i would write this time. Ordered a custom pizza and they messed up the total order, delivery times seem way out of wack for a couple of pizzas. The pizzas arrive cold and wrong and in on order it took over an hour to deliver 3... we live like 5 minutes away from the store but the service seems to still be this bad...

Tried again after a few underwelming experience last year. The delivery was 30 minutes late and stone cold. Absolutely junk.

Our order was out for delivery for over 30 minutes, when it arrived it was stone cold and chewy... not what you expect for £40.. called to complain and didn’t get an apology. Just the feeling that my call was an inconvenience. Manager was atrocious and is clearly not up to the job! No refund was offered, despite asking. I shall not be using again. Such a shame as our old branch in Haslemere was great. Good job we received a leaflet for another local pizza take out just up the road.

Poor customer service. And generally average experience

Burnt the pizza and then put the wrong sauce on it.

Absolutely shocking! We placed an order online at 8.30pm, called at 9.30pm because it still hadn't arrived to be told it would be 5 or 10 minutes. It gets to 10pm and we call them again to be told they don't have an order despite them taking the payment! No apology, just said the person must have thought it was about a different order. Even though we gave the address. Absolute muppets running the store! We've had destroyed pizza's arrive because they forgot to put the plastic centre piece in, long delivery wait times, cold pizza's and wrong items delivered! This is the final straw! Avoid them and order from someone else!

Food took 1.5 hours to arrive despite several calls. Arrived it was stone cold and had to go in bin. I've spent £250 plus at store - manager said I'd need to wait an hour for replacement or 5 days for refund. This is the third time they've marked an order on the app as delivered when it hasn't been. The smirking kid in charge needs retraining Left my family hungry I will never buy another pizza from you I was so disgusted by my treatment

Hmmmm I never went there. I just parked outside.

It is ok for a pizza restaurant, but as a franchise they could do with lowering their prices a little. It seems like big franchise places like these make it unaffordable for the majority of people, pizza seems like a luxury item now. They also need to do more vegetarian and vegan choices, not everybody likes ham and meat feasts. Otherwise, the quality is great, and the taste is out of this world!

Absolutely shocking. Just received our pizzas and it had clearly been dropped on the floor, all curled up to the side of the boxes. The delivery driver literally ran after he handed them to us which should have been a warning! Only giving 3 stars because the lady in the shop offered a refund straight away when we phoned up. Maybe reconsider your drivers?!

Never had any issue picking up pizza from this place. Simple as

Ordered for 45 people. Fantastic effort to get this done

Best service every, very clean store and well done to all the team member for keeping good standards. Warm food and quick and great service.

Thanks Scott you saved the day. I had my own supermarket pizza ready to go in the oven when off went the power it turns out the element has blown in my oven tripping the power off and leaving us in the dark. . By now I was looking forward to pizza . Did the order online and collected from store in around 20 mins. Tasty hot food £15. Ish and having eaten I am waiting for daylight before dismantling my oven and going on a hunt for a new element.. .

Everyone who reviews this place obviously hasn't worked in fast food retail before. Friendly staff, doing the best they can with the little amount of workforce they have

Ordered food over 2 hours ago, the app said it had been delivered half an hour ago with not sight of food. Called up and was told food would be delivered in 15 minutes and that next time we ordered we would get a free pizza and side. To add insult to injury the food turned up and was cold, we ordered a 2 litre bottle of Coke and got a small 500ml bottle. What an absolute joke.

It was 30minutes late and cold when it got here

Allways late delivery so allways have a cold pizza, very rarly the pizza tastes good, most of the time they taste horrible with tonnes of suace and no cheese. Crust taste under cooked. GO TO DOMINO'S IN BORDON! its allways perfect 👌👌

Delivery took too long. When it did arrive it was cold, ice cream wasn't frozen and part of the order was missing.

35 minutes late and pretty much cold when it did arrive. App suggested it had been delivered on time. Called up to check when it was 25 mins late to be told it was out, they were busy and it should be with us in 10-15. No wonder it was cold. Even at £9.99 per pizza, this was a rip off.

Absolutely Shocking service, Parts of order missing, other parts cold, Spoke to shop, and Person threatened me and hurled abuse, recommend never to use Domino Pizza In Alton. When i did get the Manager he did offer a refund and free order next Time. But wont be using them again!