Pizza Express in Sheffield

Poor pizza I was advertised a large margarita and after seeing the 2 other pizzas my family had order I got excited then I saw my pizza come out and low and behold it’s about an inch larger than the children’s one I was disappointed by the size of the pizza and went hungry that day

a very good meal, nice and hot, delivery time slipped to the right quite a bit, up to 30 mins at one point, but they clawed it back - but again this was ok, given it was prime time sat

Easy to order, efficient delivery.

I have never seen a delivery guy handling pizza vertically both my pizza was squishy to the bottom of the box as the delivery guy handled pizza with no care… absolutely shocking

I've received the wrong order and i'm out of pocket. Not happy at all

Great Location Very busy Saturday evening The best service from our server Awesome super thin American double cheese pizza Great coleslaw

I can find where he dumped my order. He didnt even wait 5 minutes for me to come down.

i recently visited this pizza express and was served by a young lady named Eva, the service was fantastic and i would like to thank her personally. kind regards cam

Service was really quick and friendly. Definitely one of my favourite PE restaurants.

Visited for first time with grandson 29 Aug. Had a lovely meal. Food nice and hot. Staff deserve special mention. Two front of house and one chef working so hard to keep busy lunchtime customers happy. Well done.

Bad experience. Ordered online. The pizza was cold. The spicy chicken wings had a bad smell and were not spicy at all. Totally disappointed.

best customer service in a long time from our waitress Eva

My order came not full. I payed extra money for calamari’s but driver or restaurant forgot about it…

Usually good but pretty disappointing to have terrible service on my birthday today, so just left in the end and took my business elsewhere. 20 minutes being ignored by various staff in such a small restaurant is bizarre to me.

Pasta was really hard. Horrible

We had a great lunch here. The restaurant was quiet for a Sunday lunchtime. Food was great and the service was great - very attentive. Overall 5 stars, thank you 🌟👍

Visited here for a pre-theatre meal. Service from Brogan and Izzy was exceptional, just the right pace and very friendly. The flavours on the pizza were fantastic and the Chardonnay was very good. A lovely experience. We will be back.

Disgusting food. Couldn’t even eat it! Stale and cold.

I visited on a Monday evening as I was working in the city. The restaurant was fairly quiet and initially I had to wait for several minutes to be greeted as there were no waiting staff in the restaurant. After that however the service picked up and they were very attentive and helpful. The food was the usual high standards you expect and served well. The restaurant was clean, airy and comfortable. I would recommend and visit again if in the area.

Friendly service and good food. Thanks Georgetta and team.

Have to say amazingggg service by Isabel and the chef Rodger, food was hot and fresh and fast and tasted so much better than I thought it would , defo be back 👍

I’ve visited 3 times in the past couple of weeks. The food and service were great each time…

very polite delivery person and food was fab :)

Arrived & put on a table at back on restaurant next to the kitchen. Waitress took our order: a beer, two glasses of wine, bottle of water, slow roasted tomatoes & two Legara American Hots. Asked if we wanted Classic or Romana base so said wanted Romana. Drinks & tomatoes arrived quickly. Different waitress brought standard Romana pizza but as we were going to theatre decided to have these but she offered a salad but we declined. As we started eating saw staff looking over & discussing is in full view before the manager came over to discuss our order but requested to discuss after our meal. Pizza was not cooked well as middle was doughy so I left half & husband ate a bit more. No beer arrived either which we raised with waitress but she said thought my husband didn’t want it as ordered a wine! Manager came back afterward we’d finished so we discussed issue politely & she offered to take pizzas off the bill, which we said we didn’t feel comfortable with as we’d eaten, but she insisted. We yold her we had been to Pizza Express since first restaurant launched & standards had dropped significantly which she agreed with. Told her staff need training to listen carefully while taking orders. From my previous experience repeating the order back to customers always helps. We also ordered a coffee & a Caffè Reale. Our bill had pizza cost discounted so we left a small tip. Other issues not raised & might help raise professional standards were staff discussing their contracts & general banter for us all hear between kitchen & waitresses across the restaurant. Tip for the manager: as all other staff in uniform then I’d drop the slouchy cardigan as not a very professional look if you want to be taken seriously. I’m sorry to have had to write this review but another good restaurant chain that’s gone down hill so we will definitely not be returning.

Great food but despite being very quiet at 4.30 in the evening the service was very slow. Had to wait to order mains, wait for a dessert menu, wait to order dessert... we're regulars at Pizza Express but the first time in this branch and I'd say it was the slowest service we've ever had.

Went to meet family for lunch, with two small children. Pizza is their favourite meal. Arrived at 12 (advertised opening time) to be told they would not open til 12.30. Returned at 12.30. The children wanted dough balls, pizza and ice cream. There were two servers, one seemed to be a trainee, and hadn't got as far as taking orders. The whole lunch took two and a half hours. Children were bored and restless. Me too. The food was OK, but by the time we'd finished, we were too fed up to care.

Eva was a fantastic host. She made us laugh and was very helpful and friendly! The food was fantastic! The mozzarella topped garlic bread was AMAZING and my friend loved the American Hottest Romana pizza Thanks for a great evening!

We were waiting ages for our food despite it not being particularly busy, but to be fair to them they did apologise as they'd had system trouble and discounted our bill. I had the arancini balls which were really disappointing. They didn't have much flavour and weren't very crispy. The others enjoyed their pizzas.

Absolutely fantastic pizza, even when u see adds for pizzas on TV it doesn't look this great. Tastes awesome too. La Reine with added pepperoni, is my go to, the large 13.5" will feed 3 people. Delivery man was quick

Visited in a largish group and the waitress (I believe her name was Izzy) was soo friendly! She really was lovely and made our experience an enjoyable one. Never had a bad experience at this or any Pizza Express restaurants! Always lovely food and service

I was sent the wrong order i ordered chicken wings and dough balls and I rev6w pizzas.. expecting a full refund

Top restaurant quality pizza, compliments to the chef. Delivered with care and fast. Very good value on the13"

A great choice for a meal after an afternoon at the Crucible.

I visited on a busy Saturday night during the world snooker championships. The staff were very friendly and accommodating to find me a table as I was eating alone. The quality of the food is very good. This is probably one the best Pizza Express restaurants I've been too. The BBQ burnt ends pizza was lovely and if you like your BBQ sauce then it's a winner. Special mention to Reghan (sorry if name spelt wrong) who looked after me and went the extra mile to make sure everything was ok

food was freezing and the order was late

Good quality pizzas, excellent service, convenient for eating out before visiting the theatre.

Perfect stuff, the 13.5" is huge and weighs a ton. Gonna take lil me 3 meal to eat it all. Delivered hot and tasty

Ordered romana sent me American

Friendly welcome when we arrived. Cheery waitress. Delicious food. Love the GF pizzas

I’ve never left a bad review for a restaurant before but I truly think this is deserving of a 1 star. Despite the restaurant being almost empty it took is a little over 20 minutes to be served after we had been seated. There was apparently no ice for the drinks but as this was not their fault I’m not overly bothered about this. The polenta chips are advertised to be served with a honey mustard dip, instead I was served an empty sauce bowl alongside them. After we had finished it then took another 20 minutes of waiting for the bill until we finally looked up if we could pay online as we had spent longer waiting to be served altogether than it took to actually eat our mediocre meals. I was told they were unable to make the original martini I had chosen as there was no ice so I swapped this for a significantly cheaper Diet Coke however upon checking the online receipt I was still charged for the martini. I honestly could not be bothered to wait anymore so just left and did not bother trying to get the attention of a server to rectify this as we had already waited enough.

The pizzas are always good quality so the returant is great. However please stop using delivery guys on pushbikes. I get a phone call saying they are here. I open the door. See them at the end of the drive. Go back in side to put some shoes on. Walk the the end of the garden getting rained on. Wouldn't mind but surely it's faster for them to walk the extra 15 yards. Then when you get it it's cold because it was delivered by a guy on a push bike. You then have to turn the oven on and basically cook it yourself again taking another 15 mins. I'm starting to ask myself why i am ordering a delivered (why am i paying for delivery) take away that i get rained on collecting and then have to cook myself.

love this place got wine bottle as a gift for engagement food is brilliant thank you

All The food was stone cold, the pizzas were all pushed up to one side of the box, very disappointed

Nice place for food pizza 🍕 was great

Very disappointing food - lukewarm, the lasagne was a very small portion, and the pizza was underwhelming to say the least. Won't be ordering delivery from Pizza Express again.

Arrived looking more like a calzone but was hot and tasty. Compliments to the chef

Very disappointed in the food Over priced

Service good food over priced For what was a very basic pizza

Issue with pizza not handled very well by chef but handled very well by the manager

Very quick, food was piping hot. Superb pizza, really really good. Compliments to the chef

Great food from a reliable chain. Friendly staff.

This used to be a really good joint with great atmosphere and great service. I used to be a regular here prepandemic as well as during the pandemic. However, postpandemic i have been there twice recently and it’s very different- not just the decor. Some of the old staff are still there but the staff morale is poor and service quality has definitely dropped a few notches down. The disabled toilet with baby changing facilities were closed due to a fault. The ladies toilet also had only one toilet cubicle open! That too didn’t have toilet paper. The sinks were clean and had running water but no soap in the dispensers!! The dough balls served to kids were burnt!! And to too it up- the food for the adults were badly made. No one came to check that the food was fine or not. The bill in the end was wrong as well and got overcharged for things. Even during the pandemic and postpandemic (last year) they were doing well. However, both times i have visited with family in 2024 has been very disappointing!

Had a really nice meal here on the 10th Feb. Good atmosphere, friendly staff and what you’ve come to expect from Pizza Express, really tasty, good value food. Definitely my preferred Italian food chain.

Pizza dough was like a flat bread

Enjoyable family meal, food is quite acceptable - prices have gone up but then that's the same across the board. Service was good and the waiter was engaging and pleasant.

A lovely lunch with the most polite young lady waiting on us and coming to check on us. The food was great, we didn't have to wait long for it, well done to the chefs for speed and tastiness. They also pointed out if we download their App we could have FREE dough balls. So we did that. Really nice time was had by all 3 of us

Good return visit to PE. A bit pricey at well over £100 for three people but great service nonetheless. Our waitress was top class.

Visited on Friday night before going to theatre Helpful staff explained we were going to theatre and they helped us to get food etc before the time we had to be there. Lovely food

It's a rip-off. They charge way too much for what they give, particularly for the calzones. It cost 20 for a single one and it was tiny. I got much bigger ones from other places at a cheaper price.

Seating b rather close together and lack of fauna and flora, expensive but enjoyable food.

Me and my friend went in September around 3 pm on a weekday. on arrival, the staff were friendly and welcoming they were taken to our table which was clean and quiet, and the waiter gave us some free water before we ordered. we ordered our food which was two pizzas and dough balls and we waited for it it took an EST 15 minutes for our starters and when we had eaten our dough balls the pizza came out to eat which took around EST 15 minutes to came out we have eaten the pizza and we left great but my only slight negative which was the only one staff out but if it was full and one staff it would have taken longer to get our food.

Visited twice (Friday and Sunday) after updating app and having VIP email for 50% off pizzas until 25 January. On Sunday, I entered the restaurant and was fairly quickly welcomed and I suggested a table where I could sit on a comfortable material seat with high back i.e. at the edge of the restaurant. I chose what I wanted and there seemed to be a slight delay in being noticed, with one server cleaning a table when many tables were available that were already cleaned. But I wasn't too miffed, although I did have to meet a friend afterwards so typically in a bit of a hurry. The waitress was the same person who served me on Friday and the drink delivery was mega fast and the pizza came within a very reasonable amount of time and was freshly cooked and warm. It was the first time I had tried the La Cubana and it was nice to have some different flavours and spices. I paid using cash as I wanted a £5 note in my change. As I am new to using the app, the waitress was very helpful in showing me what to do on my mobile phone app. I had left the waitress a £2 tip on Friday and so did the same on Sunday although didn't get to have the thanks and see you later conversation as waitress was in the back somewhere. But overall I enjoy pizza and the size of the Romana bases are very good although I noted that prices had risen since last time I visited (as in 2023).

Payed £50 pizzas children waiting, see the driver in the appn comming in our street and drive of stating it is delivered. 20 minutes minted of calling and still no pizza no answer nothing... Don't use them, they will steal your money

the pizza was burnt and cold. it was really disgusting. the dough ball's were horrible too they tasted greasy. all in all pretty much disgusted!

Visited on Friday night before going to theatre Helpful staff explained we were going to theatre and they helped us to get food etc before the time we had to be there. Lovely food

Love this pizza express. Such a great location, and the staff are amazing. !

The drivers never look at street numbers and because of this my food has arrived late and stone cold .. I have no kitchen in as it’s been redone so. I can’t reheat it and at £20 for a pizza and some dough balls it’s not good enough .. employ drivers that are geographically aware please

A really wonderful experience that myself and my mum had today. My mum had the festive pizza (which she adored) and I had the mushroom and truffle pizza (gluten free), which was delicious. I’ve always said and will continue to recommend Pizza Express for brilliant selection of gluten free dishes and exceptional service. We were served by the wonderful Isabella today, an asset to the team! Staff like Isabella make the experience all the more special.

Went in to dine. No staff at door to welcome. Only 4 diners in the place. I think the chef came over to ask if we wanted to eat ???. Asked for a menu. He threw 3 together on the table. My wife had to walk the length of the place to ask for Christmas menu. He came back to the table with it. We asked for drinks. He walked off. We walked out.

Excellent food, excellent service. We went on a Wednesday afternoon so it wasn’t too busy, can’t fault it at all.

We know pizza express very well as its one of the view places I truly trust to handle my gluten allergy. However, I also just want to comment on this particular branch for a couple of reasons. For one reason, though I know the GF dough is made offsite to a standard recipe, this time the base was particularly delicious, soft and stretchy like a "real" pizza so I don't know if there was something in the way the chef handled it but it was utterly delicious after being so used to the hard, biscuity kind of pizza you usually get doled out when you are GF (I don't mean in Pizza Express as their's are always pretty darn good but in general). I also want to comment on the excellent waitress as I suffer from POTs and arrived through the door just as I was having a really dizzy sugar low moment feeling like I might if I stood a moment longer. She was very quick to clock my distress and ushered me into a comfortable seat at a table right by the door, even though it wasn't quite ready to be used, and asked me what I needed, getting me a drink of water really promptly. She was extremely attentive while I got myself together and with the menu choices and so I was so grateful that it was her serving me on this particular occasion as this is not the kind of service you could hope to expect in a lot of busy high street places these days...this was exceptional.

Staff were great and acommodating and food was really good!

It’s a really nice restaurant, lovely environment and staff. We ordered one Christmas pizza, tastes pretty good! Got free dough balls. That’s enough for two people! I’ll definitely come back and try other pizzas!!

The manager who was on duty was absolutely awful, staff themselves were nice, did everything well, manager made one of our party cry, we booked multiple tables of 8 weeks in advance, they said all will be sorted, came on the day and only had 1 table of 8 and was basically told “it’s not our problem” by the manager, absolutely awful the way he treated us

The food was sub par and a hair in my pizza the staff were great however the manager was awful made a useless mistake and tried to blame us refused to apologies or help and made multiple attempts to turn us away with no help until a member of staff gave us an option to help. A smarmy manager. No one checked on us or refilled our glasses or offered us drinks after we had been served food. Easily the worst dining experience of my life. Half the cutlery was dirty

The restaurant by the Winter Gardens offers superb service. Great food. Front of house staff were excellent

I'm still waiting on a refund, the order was ruined because he delivered the pizza on its side and it was an absolute mess and cold

Took my little one to a birthday party, the staff were great, very accommodating, provided colouring books, crayons and party hats, the pizza went down well with my daughter, kept her quiet for all of 20 minutes so thank you ! Just a quick mention to Amber and Fran who were super attentive.

It was a bit cold when I got it!

I booked my daughter’s 4th birthday party for 10 children and 6 adults and it was the best birthday she has ever had! I was able to pre-order food and cake day before so no worries about how long food would take and children getting restless. I was allowed to bring a birthday balloon and birthday cake decorations. There were quite a few children that have learning difficulties and this was one of the first parties that they had experienced in a restaurant environment. Thank you so much for making the parents attending feel comfortable and welcome. Special appreciation to Amber, Fran and Rhogan and all the pizza people that gave the time out to show how pizzas are made to the children that were interested.

Delicious pizza, I will order more

Pizza was dry, tasteless, and cold. Hardly any topping, and no extra topping asked for. Waste of money!!

I ordered a pizza... thay took so long that the pizza got vdry cold and it was not even cutted!! it was a margarita but with like 0 cheese on it!!! I paid for that what I can't even name it as a pizza!! 10 f**ing £!

Always come here if going to the theatre in Sheffield. Good food, great value, good efficient service

Massive scam. I ordered takeaway from just eat here and my order never arrived. Im pregnant and it’s been two hours of no food and now £30+ down on money not been able to get any response from the restaurant at all and just eat have yet to contact me about where my order went. Im now not able to have my medication on time as I needed to eat. I ordered from pizza express as they did gluten free options and had a good rating and my midwife advised me to do things I enjoyed and relaxed me. Now I’m stressed out because I’m going to now have to wait for my bank to process a refund and can’t afford to be ordering another takeaway and there’s not likely to be anywhere open now either as it’s taken so long for my order to not arrive. I was given almost an hour window for my food to arrive and nothing. If anyone is considering ordering here just don’t waste your time.

Well what can I say the service was excellent, the food was excellent and I will keep happily going there thank you very much.

pizza was undercooked and cold, barely any toppings, sides were bland

The staff are so rude, such bad communication or none at all. I walked out after being sat down for 20m trying to control 5 hungry kids and not receiving any service. Bare in mind the restaurant was more or less empty.

•the pesto balls - I wouldn’t recommend it maybe it’s not my thing. •Beetroot salad - delicious, full of flavors and full filling it can be shared too. • nice seating area.

La Cubana is my new favourite pizza 🍕 Takes Tesco Clubcard reward vouchers which is a big bonus Look to register with the app for free dough balls as well

Not happy food has come with no drink which I ordered without so now I’ve got food without drink nice one

I had a great time in this amazing place. The food was delectable and the ambience was beautiful. I, however, would like to mention strongly about the service there. I can’t remember the name of the girl who served us but she was friendly and attentive. Everything was done right and smoothly by her.

Had a warm visit at Pizza Express and genuinely impressed with the food. Thought it would taste like Pizza Hut in Hong Kong - not worth trying with its food quality goes downhill every time I visit. I came with no expectation of the food cause pizza ain’t my favourite yet not much restaurant to choose from when it was not even 12pm. The staff were attentive and served with bright warming smile, already you could tell it was gonna be a good start of eating here. The BBQ pizza, chicken caesar salad, chicken wings and the pasta were all perfectly fit my appetite. I have zero complaints about them but the passion fruit drink that I forgot to order it less sugar was tooooo sweet for me. And the sofa was a little bit disappointing because it was sticky and the chairs as well. I hope the sitting area would be more hygienic next time:)

Early meal before visit to theater. Not many other people in so good service and enjoy meals.

Pleasant atmosphere and lovely attentive staff. It’s extremely child friendly. 10/10 for the kids menu. At 3 years old my daughter is already a connoisseur of babyccino’s and this is by far the best one she has ever had. It was the first time she has ever requested another one. She loved their bambinoccino’s. The cup and saucer size was perfect too.

Just had two pizzas from here tonight, meat feast and full house both 11”. Wanted to leave s review because the food was excellent, the best pizzas in a long time and the staff were brilliant, very friendly. Can’t believe what we got for the price, but a very clean place, a friendly greeting by lovely staff and fantastic food is well deserving of a mention. We will definitely be coming here again. Well done guys!!!

Truly an amazing restaurant to spend your afternoon. Amazing staff and the food was delicious.

The staff were very helpful and friendly.

Met a friend for a Monday night catch up. The atmosphere was lovely and the food was great as always. Will definitely come back again.

Wine arrived in a dirty glass which I had to send back. 2 out of 4 pizzas over cooked and burnt in places. Service was slow though I did get the sense the place was unusually busy.