Pizza Express in Birmingham

The driver got lost and I was messaging him through the app and directing him. However there was a good 5-10 minutes where he was just stood in one place. When he delivered the food, there was no apology for being late and he was rudely on his phone making a personal call throughout the delivery.

I ordered three portions of chicken on the pizza and theres was definitely not three portions worth. The slices we not properly cut and barely any cheese. No problem with delivery service tho only the pizza

Good pizza, still warm and yummy no concern with delivery

everytime we checked for the status of the order, the ETA kept changing. we tried calling the restaurant several times, no answer. in the end we waited over 2 hours for our food to arrive from receipt of order. food was meant to be for our young kids too who waited long enough to finally eat a VERY COLD PIZZA.

Had a really great meal at pizza express last night. The food was perfect - fresh, tasty and came out so quick! Our server Tamzin made the experience even better by being friendly, attentive and recommending us good drinks, so we felt really looked after. We’ll definitely be back!

Food was lovely, service was excellent. Would definitely go here again!

Best place to eat delicious meal, 😋

Best pizza ever thank you pizza express 😋😁

The pizza came upside down and on top of each other .. terrible and I have pictures

Pizza was cold but the driver was great!

Ordered a pizza online. I only ordered at this place due to there being a 2 4 1 offer which was £16.99 for a pizza of anonamous size. I assumed (foolishley) that this would atleast be a large pizza. Due to little choice on the offer, I went for pepperoni and added some mushrooms. After service charge and delivery fee the bill came to £23 something. When the pizza's arrived, to my discust, it was a 10 inch pizza which was average at best. Most expensive cheese on toast ever. I can only conclude that prices are high because of the amount of debt they're in and I am taking no part in bailing them out in the future.

I was served by Imogen, she was lovely very attentive and polite, I will be returning!

I came for a meal on friday with the family, tamzin was really helpful and knowledgeable, food was great too.

I've been to this restaurant twice in the last three months and the service just gets worse and worse. The wait for service, food and menus is too long. The priority seems to be the deliveroo / take away and cleaning. The staff on both occasions have been rude and have got at least one persons order incorrect but argued that it was the customer's fault. Have had to chase staff to order and pay. Such a shame. Used to be a brilliant restaurant. Not quite sure ehat has gone wrong. Hope it improves.

Top quality food, far better than other mainstream places! Well recommended!

Came here with my young nephew and niece. The waiter, Leon, was very friendly. He chatted to the kids and took a photo of the group for us. Food was delicious and was a great experience. Will definitely return.

We haven't even got the items. Where are they?

Childrens party, they got to make their own pizzas and they really enjoyed themselves. The staff were fantastic.

came cold and the dough was under cooked

There is always something missing.

Amazing customer service and yummy pizza. Highly recommended

Really good service had a lovely time, server was lovely - Sarah Will be back soon :)

pizza was lukewarm and not sliced through. disappointing eat. had to rush it before it went cold.

Taste ok but was cold on arrival considering the distance ?

I called up Pizza Express in Sutton Coldfield to check if there any vouchers left for the free pizza on National Pizza Day…? I spoke to Duncan who stated they were a few left…. I asked if there was parking locally and Duncan helped with directions to the nearest available parking. Me, my wife and our three children got to Pizza Express and we were greeted by the man himself, Duncan. I spoke with Duncan and stated I just called regarding the pizza vouchers…. Duncan said “Yes, all wearing stripes..?” We we’re all wearing the “Signature Black and White Stripes”. We got seated at our table and Duncan said I’ll be back in a moment to take your orders. Duncan came back and asked “would you like any drinks..?” We got a pitcher of water and some soft drinks. We gave our orders and then like in a matter of 15 minutes we all had our pizzas served to us. The pizza’s were awesome and our kids throughly enjoyed them. The children had 2 or 3 slices remaining which were packed for us to take home. Obviously me and my wife finished our pizza’s. The pizza’s were out of this world and “WE” will be going back to the Sutton Coldfield branch as we received service like we were royals. The service was quick and friendly. Duncan even came over whilst we were eating and asked “if everyone and everything was ok..?” Everything was just lovely and I think I should say that “Duncan” is an asset to the business as he strives to provide world class service to all of the customers Duncan serves..! Raj Verdi

PERFECT FOR BRUNCH (PIZZA RECOMMENDED)

Order was cold. Ordered extra cheese on one pizza and there was barely any. CS says the biscoff cheesecake should be 3pcs but instead paid £10.45 for one tiny finger of cheesecake which didn't really work well for sharing amongst us but got a refund

Paid for extra cheese and toppings but pizza was very lacking, mushroom and red onion was basically cremated but it was hot this time, other pizza was spot on though

You cannot get service and taste like this.. So Tastyyyy

Taste is best i want more its very tasty

Perfect friendly staff & very tasty meal. Overall, just what I needed

Good in all things and nice service

Nice awesome ... Mouthwatering foods

Your service is good full satisfied ❤️

i am happy with servicing and must be try for new atmosphare....

Nice service nice place to eat your favourite snack

What a amazing service all . Nice service and 🥑

Very friendly staff and food was lovely!

Great value, great service and so helpful staff!!!!

Very polite and attentive staff, always enjoy the vegan pizza.

Dreadful - turned up at 7.55 place pretty much empty - chef looked angry that we had a table. Waitress could not be bothered to help - so we left by 8.05. This PE used to be great - super management but would not bother agaib

I ordered delivery and phoned to check - was told the delivery driver was in the store about 40 minutes ago?? Come on get a grip?

The delivery was over 3 hours late. Stone cold when it arrived and the one pizza was missing.

Unfortunately we have just had the most disappointing experience I could have wished for. We order 4 delivery pizzas for a birthday. They arrived late, looked like they had been shaken around in the boxes as they hadn't been kept flat by pizza exp take away partner Uber. The toppings were stuck to the roof of the box or squashed down into a corner along with most of the Pizza. I phoned Pizza exp who couldn't even offer an exchange after I offered to bring back into the restaurant, and to top it off they were cold on receipt. So my advice don't order a takeaway from Pizza Express. Really disappointed with every aspect, which is a shame as we've enjoyed Pizza Express for years and like the restaurant.

Great food, great service, food came really quickly.

Over half an hour late and when delivered it was all freezing cold and a pizza was missing! After speaking with the restaurant they confirmed they gave him 3 pizzas and only 2 were delivered! When questioned he laughed in our faces!

Pizza okay not very warm considering the distance and driver literally took 5 mins from a leaving the restaurant. Portion of dessert for nearly 8 pound is a joke smallest portion ever although it was nice won’t order for delivery again 20 pound for small portions and luke warm food pass

Quiet, no atmosphere. Pizza nice but could have been hotter. Service slow

Fantastic welcome and great food.. Sarah was amazing. Helpful, friendly, confident and an all round great host. Nothing was too much trouble. An asset to the restaurant.

Group of 8 of us , early Sat evening. restaurant quite busy. The food was ok. The Pizzas were good. The group were surprised at the very few Pasta dishes on offer. I had Pollo Milanese starter and Bruschetta. The Pollo was warm , rather than hot, and a very small portion for the price. The Bruschetta was very disappointing, the bread was quite hard. ( I had Bruschetta the week before in Zizzi and it was superb.) Service was ok, one guy had a bit of an attitude when asked if they had any mayonnaise …. Replying “ we don’t have mayonnaise or anything like that “ - said in a fairly brusque way. All in all - and we’ve been to this place over the years, we decided we probably wouldn’t go there again

no garlic dip, got given 3 dough balls and pizza was cold

pizza was tasty but arrived cold

Pizza had hardly any cheese on and was cold

salad was missing the chicken and the broccoli!

It never arrived. The arrival time kept showing as later & later, I tried contacting just eat & sent an email as I couldn’t call. No response!! I eventually called pizza express & I had to reorder & finally got my food almost 3 hours after placing the original order. I’m disgusted with this service. I have paid twice & received the order once, almost 3 hours after placing the original order. I expect a full refund & compensation for my wait

ordered at 7:15pm, arrived at 8:50

They seem to prioritise delivery services like Deliveroo and Just Eat over people actually sitting in the restaurant that makes the service very slow. The waitress was however very friendly and we used lots of Tesco vouchers which made the cost just expensive not extortionate.

Freezing cold! I wnat a refund the pizza was cold the salada had no dressing on

Pizza and garlic bread cold on delivery, not impressed and we are unlikely to use this store again 🙁

Deluvered late and very cold. Reheating the pizzas ruined them.

None of my order was in stock and order placed was early so not like they would have ran out from the evening. Food arrived and the substitute food they had in stock was only average and cold. Poor service. Shame I couldn’t get a full refund 👎🏼

Food is really good but the service in this place doesn’t match up! The last 2 occasions I have visited the service has always been friendly but severely lacks any urgency/accuracy. Both visits were at a quiet time, maybe 4/5 tables occupied and no big groups but on both occasions there have been errors in the order and felt that the service somewhat lacked the attention required to do it well. Don’t let his put you off, the staff are very friendly and welcoming but they could just do with stepping their game up a gear, even when its quiet.

Came to pizza expresss today and was served by, Duncan. He was an absolute pleasure! So friendly, helpful and attentive, made our experience here just as good! :)

Our local PE is usually a hit with the kids as the food is consistently good. However it's noticeable now how this is basically a take away, sitting waiting for service you'll see a constant flow of deliveroo drivers come to collect the endless orders the staff struggle to fulfill. Sit in diners are an afterthought. It's not necessarily the staffs fault, they try, but someone needs to switch off the take away orders and tell management this is supposed to be a sit down restaurant.

Lovely pizza & tasty dough balls.

Came for works Christmas night out. Very helpful staff , helped us navigate the app for the 50% off. Duncan was our server, lovley friendly bloke . Will be back with the other half in a few weeks thanks for the great service Merry Christmas 🎅 🎄

Good service. Nice atmosphere. Food average and overpriced.

Had a lovely pizza with my wife early evening today. The young lady with long blond hair gave great service and the atmosphere was good. Our 2 pizzas were fab, sloppy joe, I think, and my wife had the pizza with the salad in the middle. The wine was also good. Thanks Alan and sharon

Helpful Manager at restaurant. Great delivery driver, friendly.

Food came well prepared and hot! I was worried that it was going to be cold by the time it got to me but they secured it so it was still warm and price was great! Definitely recommend

Visited this site last week, had a really enjoyable experience and was made to feel welcome by the staff that served us, will definitely return!

Great food, amazing gluten free menu

We always have a nice meal here. Staff are lovely too.

Good food! Good staff! Good environment! Will defo come again!

Best experience I’ve had at a pizza Italia, staff are all brilliant and food was great.

Unfortunately food was stone cold on arrival and needed reheating

Had my daughters birthday party here today for pizza making :) Honestly the staff were amazing, Ellen the party host was incredible and the other staff members that were there were amazing Nothing was too much trouble, they were welcoming, they got all the children involved, helped them created their own pizzas Dough balls to start, then pizza making, then they ate their pizza and ice cream for pudding, What more could a children want Could not recommend this place enough Honestly thank you guys so much for making my daughters birthday one to remember x

Just want to say a massive thank you to the Pizza Express team for a great meal last Sunday in celebration of my mums birthday. Ellen our server was great and very understanding of my nut allergy and the current peanut contamination issue that’s going on with mustard. The chef was also aware of what’s going on at the moment and current FSA advice for people with peanut allergies avoiding mustard. Will be booking again for my birthday!! Been coming here since a child and this is by far the best atmosphere of any Pizza Express I’ve ever been to.

Given the price of this order, what was delivered was very poor. Food had been dropped I think so everything looked a mess, but the chicken was in particularly poor, and the dough balls not worth ordering. Disappointed as usually good food and service.

Excellent experience at Sutton Coldfield! Paul was provided great service

Great food, Friendly staff. The manager Paul great guy sorted us out!

Great service and lovely atmosphere. Would come again. 5/5

Perfect friendly staff & very tasty meal. Overall, just what I needed for my dining experience with my partner, will come again!

You can’t go wrong with a pizza express. Perhaps really and honestly only just came back to this specific branch for the wonderful service provided by Ellen, what a gem of a person and really looked after us during our meal.

My two young kids and I enjoyed a nice lunch here today and were served by a welcoming and friendly waitress named Ellen. My kids love the children's menu, which provides the perfect portion size and variety (including appetizer, main, and dessert). They also love the colourable menu and chef hat. Thanks again to Ellen and the staff at Pizza Express at Sutton - we'll be back soon! :)

delivery driver handed my pizza over upside-down, ruined, what a tw@

Courier waited in store a long time but it didn't take long for him to get here. However Pizza was cold and rubbery.

Have come here a few times; great food, great ambiance and as always greeted by the lovely Ellen. She really is so charming! Oh and that sticky toffee cake was divine.

Ate here on the 28th of September. Service was great, food lovely and everyone very friendly. Definitely coming back

Had a fantastic experience here today, great food and lovely staff! Wonderful lunch with the family!

Had a wonderful meal with my family here. The staff were wonderful and amazing food every time! Thank you

Good quality food , excellent service , recommended

Really friendly staff, great food, and will return again!

Ellen was lovely food was great especially the service from Ellen

Visited this restaurant with a group of friends for a social gathering. Ellen was our waitress and was very polite, friendly and welcoming. Lovely food and fantastic service. Thank you

Before u write this. I also work in hospitality so I understand closing early however me and my boyfriend work late so we were delighted to see pizza express still allow bookings so late. We booked a table online for 9:30 and it said online it closed at 10:30 ( I know it’s late but it’s all we could do and we rarely spend more than an hour eating anywhere). When we got there, the staff looked like they didn’t even know we had a booking. Spent 2 mins looking for it and then told us to sit anywhere. Let us order drinks and then told they’re closing early at 10. At this point it was already 9:35 and he walks off to get the drinks. This ruined our date night as we would not have had time to eat at all even tho he told us we could still order. No other places serve food that late around us so we ended up just going home, really sad that the staff couldn’t have looked at their bookings and called me to tell me they would be closing early and we would have came half an hour earlier so we could actually eat.

I was disappointed with the quality of the pizza, it was dry and also not very hot.

Another two birthday meals recently at our favourite Pizza Express. We had great food, both times (thank you to the chefs), wonderful service from both Simon and Ellen (as usual, I have to say!), and the whole meal was a great experience! This particular Pizza Express has consistently good food and service, nothing is too much trouble and you always get greeted very well and then you get eye contact, smiles and a wonderful attitude! Brilliant!!

My daughter had a pizza making party at the Sutton Coldfield branch for her birthday. It was a lovely, relaxed atmosphere and fabulous service from Ellen and Freya. They looked after the girls and parents from start to finish.

Awful experience over a hour late cold food and undercooked