Based on 1.065 opinions finded in 5 websites
Based on 1.065 opinions finded in 5 websites
Nº 2848 in 4016 in Birmingham
Nº 46 of 93 Pizza & Pasta in Birmingham
Opinions
Food is really good but the service in this place doesn’t match up! The last 2 occasions I have visited the service has always been friendly but severely lacks any urgency/accuracy. Both visits were at a quiet time, maybe 4/5 tables occupied and no big groups but on both occasions there have been errors in the order and felt that the service somewhat lacked the attention required to do it well. Don’t let his put you off, the staff are very friendly and welcoming but they could just do with stepping their game up a gear, even when its quiet.
Paul Langdell . 2024-12-08
MORE AT Google
Came to pizza expresss today and was served by, Duncan. He was an absolute pleasure! So friendly, helpful and attentive, made our experience here just as good! :)
J F . 2024-12-06
MORE AT Google
Our local PE is usually a hit with the kids as the food is consistently good. However it's noticeable now how this is basically a take away, sitting waiting for service you'll see a constant flow of deliveroo drivers come to collect the endless orders the staff struggle to fulfill. Sit in diners are an afterthought. It's not necessarily the staffs fault, they try, but someone needs to switch off the take away orders and tell management this is supposed to be a sit down restaurant.
Lee D . 2024-12-02
MORE AT Google
Lovely pizza & tasty dough balls.
Julia . 2024-11-30
MORE AT Just Eat
Good service. Nice atmosphere. Food average and overpriced.
Beryl Price . 2024-11-24
MORE AT Google
Helpful Manager at restaurant. Great delivery driver, friendly.
John . 2024-11-09
MORE AT Just Eat
Food came well prepared and hot! I was worried that it was going to be cold by the time it got to me but they secured it so it was still warm and price was great! Definitely recommend
Hannah . 2024-11-07
MORE AT Just Eat
Great food, amazing gluten free menu
Joseph Lewis . 2024-11-04
MORE AT Google
Visited this site last week, had a really enjoyable experience and was made to feel welcome by the staff that served us, will definitely return!
Maisie Hill . 2024-11-04
MORE AT Google
We always have a nice meal here. Staff are lovely too.
Mandy Willdig . 2024-11-03
MORE AT Google
Good food! Good staff! Good environment! Will defo come again!
Rahib Shahzad . 2024-10-30
MORE AT Google
Best experience I’ve had at a pizza Italia, staff are all brilliant and food was great.
Jaay Cooper . 2024-10-29
MORE AT Google
Unfortunately food was stone cold on arrival and needed reheating
D . 2024-10-27
MORE AT Just Eat
Had my daughters birthday party here today for pizza making :) Honestly the staff were amazing, Ellen the party host was incredible and the other staff members that were there were amazing Nothing was too much trouble, they were welcoming, they got all the children involved, helped them created their own pizzas Dough balls to start, then pizza making, then they ate their pizza and ice cream for pudding, What more could a children want Could not recommend this place enough Honestly thank you guys so much for making my daughters birthday one to remember x
Louise Taylor . 2024-10-27
MORE AT Google
Just want to say a massive thank you to the Pizza Express team for a great meal last Sunday in celebration of my mums birthday. Ellen our server was great and very understanding of my nut allergy and the current peanut contamination issue that’s going on with mustard. The chef was also aware of what’s going on at the moment and current FSA advice for people with peanut allergies avoiding mustard. Will be booking again for my birthday!! Been coming here since a child and this is by far the best atmosphere of any Pizza Express I’ve ever been to.
Imogen Clarke-Cox . 2024-10-26
MORE AT Google
Given the price of this order, what was delivered was very poor. Food had been dropped I think so everything looked a mess, but the chicken was in particularly poor, and the dough balls not worth ordering. Disappointed as usually good food and service.
Louise . 2024-10-19
MORE AT Just Eat
Excellent experience at Sutton Coldfield! Paul was provided great service
Ellie Lamb . 2024-10-17
MORE AT Google
Great food, Friendly staff. The manager Paul great guy sorted us out!
Jordan Nightingale . 2024-10-15
MORE AT Google
Great service and lovely atmosphere. Would come again. 5/5
gєσяgια ρєяяιѕ . 2024-10-12
MORE AT Google
Perfect friendly staff & very tasty meal. Overall, just what I needed for my dining experience with my partner, will come again!
Andreea . 2024-10-12
MORE AT Google
You can’t go wrong with a pizza express. Perhaps really and honestly only just came back to this specific branch for the wonderful service provided by Ellen, what a gem of a person and really looked after us during our meal.
zubair sarang . 2024-10-07
MORE AT Google
delivery driver handed my pizza over upside-down, ruined, what a tw@
Dave . 2024-10-06
MORE AT Just Eat
My two young kids and I enjoyed a nice lunch here today and were served by a welcoming and friendly waitress named Ellen. My kids love the children's menu, which provides the perfect portion size and variety (including appetizer, main, and dessert). They also love the colourable menu and chef hat. Thanks again to Ellen and the staff at Pizza Express at Sutton - we'll be back soon! :)
Neil Tran . 2024-10-06
MORE AT Google
Courier waited in store a long time but it didn't take long for him to get here. However Pizza was cold and rubbery.
sara . 2024-10-05
MORE AT Just Eat
Have come here a few times; great food, great ambiance and as always greeted by the lovely Ellen. She really is so charming! Oh and that sticky toffee cake was divine.
M Imran . 2024-10-02
MORE AT Google
Ate here on the 28th of September. Service was great, food lovely and everyone very friendly. Definitely coming back
Joseph bach . 2024-09-29
MORE AT Google
Had a wonderful meal with my family here. The staff were wonderful and amazing food every time! Thank you
megb64 . 2024-09-28
MORE AT Google
Good quality food , excellent service , recommended
Phil Bach . 2024-09-28
MORE AT Google
Had a fantastic experience here today, great food and lovely staff! Wonderful lunch with the family!
Abby murphy . 2024-09-28
MORE AT Google
Really friendly staff, great food, and will return again!
Titanium_Pippa . 2024-09-28
MORE AT Google
Ellen was lovely food was great especially the service from Ellen
shahnoor adil . 2024-09-19
MORE AT Google
Visited this restaurant with a group of friends for a social gathering. Ellen was our waitress and was very polite, friendly and welcoming. Lovely food and fantastic service. Thank you
Kuldip Kaur . 2024-09-18
MORE AT Google
Before u write this. I also work in hospitality so I understand closing early however me and my boyfriend work late so we were delighted to see pizza express still allow bookings so late. We booked a table online for 9:30 and it said online it closed at 10:30 ( I know it’s late but it’s all we could do and we rarely spend more than an hour eating anywhere). When we got there, the staff looked like they didn’t even know we had a booking. Spent 2 mins looking for it and then told us to sit anywhere. Let us order drinks and then told they’re closing early at 10. At this point it was already 9:35 and he walks off to get the drinks. This ruined our date night as we would not have had time to eat at all even tho he told us we could still order. No other places serve food that late around us so we ended up just going home, really sad that the staff couldn’t have looked at their bookings and called me to tell me they would be closing early and we would have came half an hour earlier so we could actually eat.
Sophie M . 2024-09-14
MORE AT TripAdvisor
I was disappointed with the quality of the pizza, it was dry and also not very hot.
Naomi . 2024-09-06
MORE AT Just Eat
Another two birthday meals recently at our favourite Pizza Express. We had great food, both times (thank you to the chefs), wonderful service from both Simon and Ellen (as usual, I have to say!), and the whole meal was a great experience! This particular Pizza Express has consistently good food and service, nothing is too much trouble and you always get greeted very well and then you get eye contact, smiles and a wonderful attitude! Brilliant!!
L B . 2024-08-15
MORE AT Google
My daughter had a pizza making party at the Sutton Coldfield branch for her birthday. It was a lovely, relaxed atmosphere and fabulous service from Ellen and Freya. They looked after the girls and parents from start to finish.
Aimua . 2024-08-10
MORE AT Google
Awful experience over a hour late cold food and undercooked
Chloe . 2024-08-09
MORE AT Just Eat
Very busy tonight. Serving staff were rushed off their feet, but our server, Leon, still managed to be friendly, helpful and a lovely guy
Cherrylyn P . 2024-08-04
MORE AT Google
What a pleasant evening here. Approachable and friendly staff, Ian, Emma, Maurizio, Virginia, Reza, to name a few. We had freshly baked garlic breads, dough balls and pizzas, all made from high quality ingredients. Highly recommended to dine in with family and friends.
Rajas Gaikwad . 2024-08-03
MORE AT Google
Fantastic restaurant with amazing hosts, The staffs are very warm and friendly offering amazing hospitality thanks for today and I will refer my friends and work colleagues. Please keep up the good work.
udochukwu cletus uwalaka . 2024-07-31
MORE AT Google
Nicest of staff, food was amazing! Worth every penny!
Synq Gaming . 2024-07-04
MORE AT Google
I have eaten in this restaurant on a number of occasions and I’m impressed by the consistency of the quality of the food and service. So many of the dishes are a delightful combination of tastes and textures, all beautifully presented. Manager Simon is charmingly personable and attentive to customers needs. He runs a well organised team of quality serving staff.
Alan B . 2024-06-24
MORE AT TripAdvisor
lovely atmosphere and food was very quick. ben was a superstar the whole time, thank you.
Shana Marie . 2024-06-18
MORE AT Google
Great food. Friendly waiter. Really pleasant experience!
Rav Kular . 2024-06-17
MORE AT Google
Doughballs doppio is meant to come with 3 dips, it arrived with no dips at all! Disgusting! Wouldn’t have bothered
Lucy . 2024-05-29
MORE AT Just Eat
Food was cold this is the third time so I’m not ordering again
Louise . 2024-05-14
MORE AT Just Eat
Ellen made our dining experience fantastic. She made us at ease with my daughters allergies and gave us the allergy book. Also included my oldest daughter and let her make her own pizza and talked her through the steps with detail. Ellen is a credit to the sutton coldfield pizza express. Thanks again :)
Lucy Gilbert . 2024-05-05
MORE AT Google
Always a great experience with just eat and pizza express. Great choice for Coeliacs such as myself 🤗
Emma . 2024-05-04
MORE AT Just Eat
We went on a school trip, where the pupils and teacher and TA's all made margarita pizzas. The lady Ellen and her assistant were very good with the pupils and staff. Great morning. 👍 Thanks, Pizza Express Sutton Coldfield .
Rajal Savani . 2024-04-21
MORE AT Google
Joke! missed a pizza from delivery. Restaurant said noting can do. Appalling attitude and service. Do not order!!
Charlotte . 2024-04-20
MORE AT Just Eat
Ellen was brilliant. Excellent customer service skills, very smiley and welcoming.
B Kaur . 2024-04-12
MORE AT Google
Was disappointing to have hot food and cold food in the same bag
Ollie . 2024-04-04
MORE AT Just Eat
first time visit and fabulous night lovely food and zac the best server ever funny polite helpful nothing too much trouble one of the best servers ever had anywhere made us us feel welcome and have fabulous night xxxxx
sue micklewright . 2024-03-30
MORE AT Google
It was nice little small for the asking price, but tasty.
Raj . 2024-03-29
MORE AT Just Eat
Worst pizza I’ve ever had from here, normally it’s okay
Cyrus . 2024-03-29
MORE AT Just Eat
The lady on the phone was lovely when I called up to ask if I could change something on my Deliveroo order. Great customer service
Megan Tait . 2024-03-23
MORE AT Google
Don’t order from pizza express it arrived cold not worth the money
Louise . 2024-03-21
MORE AT Just Eat
Hard working staff in a very busy restaurant. Everyone was really polite and food was good. Thank you Ellen for making sure we had a good experience.
Rachael Smith . 2024-03-09
MORE AT Google
Great pizza and really friendly staff, especially with children, a funky hat and colouring book to keep them occupied!
Martin Smyth . 2024-03-08
MORE AT Google
My daughter thoroughly enjoyed taking part in the pizza making activity today. Thank you for making it a memorable experience. Look forward to stopping by soon!
Shazia Deen . 2024-03-06
MORE AT Google
Consistently excellent food and service at this Pizza Express. I was really well looked after by Tamzin. She was ever attentive to customers’ needs without being at all intrusive. She was also delightfully interpersonal for one so young.
Alan Brandon . 2024-03-04
MORE AT Google
I went in at lunchtime today with my partner to have a quick bite. We were served by a lovely young lady called Ellen, who has always served us with a smile and a happy demeanour, which lacks in society nowadays. Ellen is a definite rising star within the pizza express chain. Once again thank you for your hospitality.
Opulent Property Investors . 2024-03-04
MORE AT Google
Good service . Fast. Pizza was very soggy. Asked for extra items for topping and only 2 slices had that.
Surin . 2024-03-03
MORE AT Just Eat
wrong desert received and food was cold.
Mark . 2024-03-02
MORE AT Just Eat
As regular visitors we always look forward to being looked after by waitress Ellen who is very friendly and welcoming. Service by Ellen is always attentive and efficient. We were particularly impressed that she remembered our drink and dietry preferences from previous visits. She always welcomes us with a wave hello and a warm smile. Food always enjoyable and worth trying the pizzas with the different oils they offer. Garlic and chilli oils very tasty! 😋 Good vegan selection of starters and mains. Always very clean and tidy with nice table layouts and a nice relaxing atmosphere.
Samantha Dodd . 2024-03-01
MORE AT Google
sprite ordered and not received irder was late with no appology
Tracey . 2024-02-22
MORE AT Just Eat
Went for a family meal yesterday. Our waitress was very helpful. That and the setting are the only things which are any good. As for the food. It was terrible. The pizza bases are tougher than the boxes they are put in for takeaway. My son had a pasta dish which he has been unwell all last night and today from. My wife couldn't even force herself to eat either of the prawns or chicken she ordered. Don't like to make an issue when eating out but after contemplation this meal I can't leave such awful food lie.
Dave Bevan . 2024-02-19
MORE AT Google
Very Good atmosphere, staff was vibrant any happy to be there. Server that guided us was very friendly and had an amazing smile on. Will be coming back soon
Rualduck . 2024-02-14
MORE AT Google
The pizza was greasy and cold. Not enjoyable at all. It was the smallest pizza I've ever had. 0 for value for money and for food quality. I would avoid this place if you want a takeaway pizza.
Alex . 2024-02-10
MORE AT Just Eat
We felt the need to complain last night about our pizza’s which hardly had any topping. The ‘burnt end’ especially was shocking with 2 tiny pieces of beef. We complained to our waiter who responded with “I hear you”. The Calzone was terrible & looked more like a pancake. The bill came to £75 with no offer of resolve. We won’t be returning which is a shame as it was a great restaurant not so long ago. Awful atmosphere, no music & the gents toilet out of use.
John Fletcher . 2024-02-09
MORE AT Google
Unfortunately, all of the pizzas were lukewarm. The Padana pizza had hardly any toppings on. There was more dough and crust! The dough balls didn't come with Garlic butter. Really disappointed with the food quality.
Dee's . 2024-02-07
MORE AT Just Eat
I can't believe how this restaurant had deteriorated. A few years ago there was a vibrant atmosphere, unlike my last visit. Poor food. I won't return.
paul brown . 2024-02-07
MORE AT Google
My daughter just celebrated her birthday with a pizza party. The kids all had the best time. The team were absolutely fantastic in making the party a success. Special mentions to Elena, Leon and Sam. Thank you so much ❤️
Leanne Breakspear . 2024-02-05
MORE AT Google
Lovely atmosphere. Food as always the best ! Thank you Ellen for Great and warm service. 💎
Ledi Rose . 2024-02-05
MORE AT Google
I ordered the gluten free and vegan pizza for the 2nd time. 1st time, there was bare minimum cheese, I received a refund. I thought I'd try again and wrote a note to ask that they put an acceptable amount of cheese on, and there was nothing on there again. Massively disappointed
sarah . 2024-01-20
MORE AT Just Eat
We had my daughter's birthday party here today. We all had a wonderful time making and then eating our pizzas. We were so well looked after and Ellen who was our party host was wonderful. She looked after everyone so well and made the party so easy and stress free for me! Would highly recommend for parties.
Rebecca Toombs . 2024-01-14
MORE AT Google
We visited on Tuesday afternoon , food and service was great . The lady manager working was very helpful explaining the app to us and got us 50 percent off our pizza . We will visit again
Hollie Guest . 2024-01-11
MORE AT Google
Always a good choice. Food fresh hot and my child loves it. Piccolo pack is the best
aleksandra o'shea . 2024-01-10
MORE AT Google
We thought Pizza Express Sutton Coldfield was great value for money. We had a lovely night here together and the covering manager Sally was so friendly and helpful. Thank you very much Sally! You made the night 💗 xx
Laura . 2024-01-09
MORE AT Google
Pizza is very good, however I ordered garlic butter x3 and one tiny amount was placed in each PLASTIC pot. What a waste of plastic, not economical, environmentally friendly or necessary and management need to find an alternative to avoid this happening again. Staff should have used common sense and placed x3 garlic butters in one plastic pot, rather than waste three pots with hardly anything in them.
Claire . 2024-01-01
MORE AT Just Eat
Fabulous Pizza, salad gorgeous just not enough of it
Lisa . 2023-12-30
MORE AT Just Eat
Sent wrong completely the wrong pizzas. Called them but as soon as you order through just eat, they can’t do anything about it. Very annoying.
Sabrina . 2023-12-29
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Pizza was lovely but half the order was missing and just eat refused to go back and get it!
Louise . 2023-12-22
MORE AT Just Eat
food was good, just arrived a little cold
Zoë . 2023-12-21
MORE AT Just Eat
Quality good but not very big expensive for the size
bradley . 2023-12-16
MORE AT Just Eat
Very poor portions .Returned pizza as hardly any cheese on it . Chicken ceasar salad had less than half a chicken breast on it Told no more cutlery for the birthday cake so we had plastic ones offered , no ther choice. Service good Really less than average food . This place used to be amazing it is not now. Spent over 300 for nephews 18th birthday ,so disappointing
Lynnef6969 . 2023-12-10
MORE AT TripAdvisor
Service good . Poor size portions , really less than average food. Probably less than half a chicken breast of chicken on ceasar salad. Asked for more cheese and prawns on the pizza as hardly any on which was done ..This place used to be amazing, certainly not now. Quite chilly in there. Xmas decorations very poor no lights on xmas tree. Ran out of cutlery for birthday cake ,so given plastic ones!!!!. Very Expensive for less than average food . Very ,very poor . Don't recommend at all. Bill over 300.00 ,what a waste of money for my nephews 18th birthday .
Lynne Fenton . 2023-12-10
MORE AT Google
Was horrible hardly any cheese and was cold deserve a refund
Charlie . 2023-12-10
MORE AT Just Eat
We came for a casual Sunday lunch. The service was disorganised as there appeared to be a shortage of staff. The most worrying thing is that one server admitted that staff had no training in allergies. And couldn’t even locate a dessert on their menu. Eventually another server came and pointed out the choice I’d made (the lemon roulade) unfortunately it wasn’t gluten free!
C Sergi . 2023-12-10
MORE AT TripAdvisor
We had a fantastic meal at lunchtime today with Ellen. Her service was incredible and we felt very cared for. The food was delicious too. Thank you Ellen! We will be back soon.
David Goodman . 2023-12-06
MORE AT Google
It as a wonderful experience me and my friend were welcomed in and our waitress Ellen was a wonderful help checking in every so often and it made sure we were absolutely comfortable
Grace N . 2023-12-03
MORE AT Google
Order would have been 2hours late
Christopher . 2023-12-01
MORE AT Just Eat
Food arrived luke warm, so by the time we were sat eating it, it was cold. Also arrived 15 minutes late. Quality didn't match price unfortunately.
Martha . 2023-11-29
MORE AT Just Eat
Thank you Ellen for the amazing hospitality!
Janaki Prathapan . 2023-11-28
MORE AT Google
Food was luke warm, service was poor - constantly needed to get waiters attention, atmosphere was just too noisy for us.
Hen Simmonds . 2023-11-26
MORE AT Google
The dough balls were missing from the order, please can a refund for 35.75 be given?
Alison . 2023-11-25
MORE AT Just Eat
Food was a mess. Description of the dough balls says tossed in sauce, not dumped in a box near some sauce with a rando pot of honey. Polenta chips were just mush and only 1 had cheese on. Ended up throwing them out and I hate wasting food. Pizza was utterly dissapointing, undercooked and doughy. I usually avoid pizza express because last time my pizza was burned near inedible. Thought I'd give it another try as that was a while ago & there was an offer. I wont be back. Delivery driver was friendly, had a big smile and was on time. 10/10 give that man a raise for having to deliver such bad food.
Miss . 2023-11-25
MORE AT Just Eat
Order our food at 9:10 and we did not receive our order. Money sent and the restaurant couldn't explain where our order was. Very very disappointed
Laura . 2023-11-18
MORE AT Just Eat
waited forever for delivery - took forever for a driver to be assigned then when the food was eventually delivered it was stone cold!!! Would never recommend.
Brenda . 2023-11-17
MORE AT Just Eat
Excellent customer service. Ellen is very friendly and helpful. Goes above and beyond to help you. The food was tasty and hot. The chef listend to our requests. Thanks Ellen and the team.
Almas Dowd . 2023-11-16
MORE AT Google
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1023 Opinions
The chips which they call fries are pure garbage, they always ask if you want a meal, no.. if I wanted a meal I would have asked for one. They overcharged me twice, and a note to everyone they read your credit card details out loud on the phone while people wait at the shop. The food is ok it’s just torture receiving the damn thing!
1180 Opinions
Good service best location but take food from home and eat there because restaurant’s food is not good at all. This was my first time and last. Pizza have nothing other than cheese. This restaurant is Pizza Hut so pizza must be outstanding but local shops have much better pizza with a lot of topping and much more flavour so disappointed. I was so excited all week that I was going to eat in Pizza Hut but disappointed😔.
2070 Opinions
Burnt to a crisp all I tasted was pure burntness absolutely disgusting,earlier I had kebab. Sickly overcooked and dripping with grease!