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3.7

Based on 1.039 opinions finded in 5 websites

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Nº 2769 in 4016 in Birmingham

Nº 41 of 93 Pizza & Pasta in Birmingham

CUSTOMERS TALK ABOUT DISHES WITH..mustpizzapuddingsaladgarliccheesepaycookedpastaladytomatooldchickenroundcoffee

comment_iconOpinions

Excellent experience at Sutton Coldfield! Paul was provided great service

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Ellie Lamb . 2024-10-17

MORE AT Google

Great food, Friendly staff. The manager Paul great guy sorted us out!

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Jordan Nightingale . 2024-10-15

MORE AT Google

Great service and lovely atmosphere. Would come again. 5/5

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gєσяgια ρєяяιѕ . 2024-10-12

MORE AT Google

Perfect friendly staff & very tasty meal. Overall, just what I needed for my dining experience with my partner, will come again!

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Andreea . 2024-10-12

MORE AT Google

You can’t go wrong with a pizza express. Perhaps really and honestly only just came back to this specific branch for the wonderful service provided by Ellen, what a gem of a person and really looked after us during our meal.

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zubair sarang . 2024-10-07

MORE AT Google

delivery driver handed my pizza over upside-down, ruined, what a tw@

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Dave . 2024-10-06

MORE AT Just Eat

My two young kids and I enjoyed a nice lunch here today and were served by a welcoming and friendly waitress named Ellen. My kids love the children's menu, which provides the perfect portion size and variety (including appetizer, main, and dessert). They also love the colourable menu and chef hat. Thanks again to Ellen and the staff at Pizza Express at Sutton - we'll be back soon! :)

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Neil Tran . 2024-10-06

MORE AT Google

Courier waited in store a long time but it didn't take long for him to get here. However Pizza was cold and rubbery.

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sara . 2024-10-05

MORE AT Just Eat

Have come here a few times; great food, great ambiance and as always greeted by the lovely Ellen. She really is so charming! Oh and that sticky toffee cake was divine.

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M Imran . 2024-10-02

MORE AT Google

Ate here on the 28th of September. Service was great, food lovely and everyone very friendly. Definitely coming back

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Joseph bach . 2024-09-29

MORE AT Google

Really friendly staff, great food, and will return again!

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Titanium_Pippa . 2024-09-28

MORE AT Google

Had a wonderful meal with my family here. The staff were wonderful and amazing food every time! Thank you

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megb64 . 2024-09-28

MORE AT Google

Had a fantastic experience here today, great food and lovely staff! Wonderful lunch with the family!

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Abby murphy . 2024-09-28

MORE AT Google

Good quality food , excellent service , recommended

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Phil Bach . 2024-09-28

MORE AT Google

Ellen was lovely food was great especially the service from Ellen

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shahnoor adil . 2024-09-19

MORE AT Google

Visited this restaurant with a group of friends for a social gathering. Ellen was our waitress and was very polite, friendly and welcoming. Lovely food and fantastic service. Thank you

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Kuldip Kaur . 2024-09-18

MORE AT Google

Before u write this. I also work in hospitality so I understand closing early however me and my boyfriend work late so we were delighted to see pizza express still allow bookings so late. We booked a table online for 9:30 and it said online it closed at 10:30 ( I know it’s late but it’s all we could do and we rarely spend more than an hour eating anywhere). When we got there, the staff looked like they didn’t even know we had a booking. Spent 2 mins looking for it and then told us to sit anywhere. Let us order drinks and then told they’re closing early at 10. At this point it was already 9:35 and he walks off to get the drinks. This ruined our date night as we would not have had time to eat at all even tho he told us we could still order. No other places serve food that late around us so we ended up just going home, really sad that the staff couldn’t have looked at their bookings and called me to tell me they would be closing early and we would have came half an hour earlier so we could actually eat.

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Sophie M . 2024-09-14

MORE AT TripAdvisor

I was disappointed with the quality of the pizza, it was dry and also not very hot.

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Naomi . 2024-09-06

MORE AT Just Eat

Another two birthday meals recently at our favourite Pizza Express. We had great food, both times (thank you to the chefs), wonderful service from both Simon and Ellen (as usual, I have to say!), and the whole meal was a great experience! This particular Pizza Express has consistently good food and service, nothing is too much trouble and you always get greeted very well and then you get eye contact, smiles and a wonderful attitude! Brilliant!!

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L B . 2024-08-15

MORE AT Google

My daughter had a pizza making party at the Sutton Coldfield branch for her birthday. It was a lovely, relaxed atmosphere and fabulous service from Ellen and Freya. They looked after the girls and parents from start to finish.

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Aimua . 2024-08-10

MORE AT Google

Awful experience over a hour late cold food and undercooked

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Chloe . 2024-08-09

MORE AT Just Eat

Very busy tonight. Serving staff were rushed off their feet, but our server, Leon, still managed to be friendly, helpful and a lovely guy

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Cherrylyn P . 2024-08-04

MORE AT Google

What a pleasant evening here. Approachable and friendly staff, Ian, Emma, Maurizio, Virginia, Reza, to name a few. We had freshly baked garlic breads, dough balls and pizzas, all made from high quality ingredients. Highly recommended to dine in with family and friends.

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Rajas Gaikwad . 2024-08-03

MORE AT Google

Fantastic restaurant with amazing hosts, The staffs are very warm and friendly offering amazing hospitality thanks for today and I will refer my friends and work colleagues. Please keep up the good work.

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udochukwu cletus uwalaka . 2024-07-31

MORE AT Google

Nicest of staff, food was amazing! Worth every penny!

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Synq Gaming . 2024-07-04

MORE AT Google

I have eaten in this restaurant on a number of occasions and I’m impressed by the consistency of the quality of the food and service. So many of the dishes are a delightful combination of tastes and textures, all beautifully presented. Manager Simon is charmingly personable and attentive to customers needs. He runs a well organised team of quality serving staff.

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Alan B . 2024-06-24

MORE AT TripAdvisor

lovely atmosphere and food was very quick. ben was a superstar the whole time, thank you.

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Shana Marie . 2024-06-18

MORE AT Google

Great food. Friendly waiter. Really pleasant experience!

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Rav Kular . 2024-06-17

MORE AT Google

Doughballs doppio is meant to come with 3 dips, it arrived with no dips at all! Disgusting! Wouldn’t have bothered

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Lucy . 2024-05-29

MORE AT Just Eat

Food was cold this is the third time so I’m not ordering again

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Louise . 2024-05-14

MORE AT Just Eat

Ellen made our dining experience fantastic. She made us at ease with my daughters allergies and gave us the allergy book. Also included my oldest daughter and let her make her own pizza and talked her through the steps with detail. Ellen is a credit to the sutton coldfield pizza express. Thanks again :)

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Lucy Gilbert . 2024-05-05

MORE AT Google

Always a great experience with just eat and pizza express. Great choice for Coeliacs such as myself 🤗

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Emma . 2024-05-04

MORE AT Just Eat

We went on a school trip, where the pupils and teacher and TA's all made margarita pizzas. The lady Ellen and her assistant were very good with the pupils and staff. Great morning. 👍 Thanks, Pizza Express Sutton Coldfield .

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Rajal Savani . 2024-04-21

MORE AT Google

Joke! missed a pizza from delivery. Restaurant said noting can do. Appalling attitude and service. Do not order!!

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Charlotte . 2024-04-20

MORE AT Just Eat

Ellen was brilliant. Excellent customer service skills, very smiley and welcoming.

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B Kaur . 2024-04-12

MORE AT Google

Was disappointing to have hot food and cold food in the same bag

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Ollie . 2024-04-04

MORE AT Just Eat

first time visit and fabulous night lovely food and zac the best server ever funny polite helpful nothing too much trouble one of the best servers ever had anywhere made us us feel welcome and have fabulous night xxxxx

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sue micklewright . 2024-03-30

MORE AT Google

It was nice little small for the asking price, but tasty.

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Raj . 2024-03-29

MORE AT Just Eat

Worst pizza I’ve ever had from here, normally it’s okay

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Cyrus . 2024-03-29

MORE AT Just Eat

The lady on the phone was lovely when I called up to ask if I could change something on my Deliveroo order. Great customer service

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Megan Tait . 2024-03-23

MORE AT Google

Don’t order from pizza express it arrived cold not worth the money

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Louise . 2024-03-21

MORE AT Just Eat

Hard working staff in a very busy restaurant. Everyone was really polite and food was good. Thank you Ellen for making sure we had a good experience.

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Rachael Smith . 2024-03-09

MORE AT Google

Great pizza and really friendly staff, especially with children, a funky hat and colouring book to keep them occupied!

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Martin Smyth . 2024-03-08

MORE AT Google

My daughter thoroughly enjoyed taking part in the pizza making activity today. Thank you for making it a memorable experience. Look forward to stopping by soon!

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Shazia Deen . 2024-03-06

MORE AT Google

Consistently excellent food and service at this Pizza Express. I was really well looked after by Tamzin. She was ever attentive to customers’ needs without being at all intrusive. She was also delightfully interpersonal for one so young.

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Alan Brandon . 2024-03-04

MORE AT Google

I went in at lunchtime today with my partner to have a quick bite. We were served by a lovely young lady called Ellen, who has always served us with a smile and a happy demeanour, which lacks in society nowadays. Ellen is a definite rising star within the pizza express chain. Once again thank you for your hospitality.

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Opulent Property Investors . 2024-03-04

MORE AT Google

Good service . Fast. Pizza was very soggy. Asked for extra items for topping and only 2 slices had that.

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Surin . 2024-03-03

MORE AT Just Eat

wrong desert received and food was cold.

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Mark . 2024-03-02

MORE AT Just Eat

As regular visitors we always look forward to being looked after by waitress Ellen who is very friendly and welcoming. Service by Ellen is always attentive and efficient. We were particularly impressed that she remembered our drink and dietry preferences from previous visits. She always welcomes us with a wave hello and a warm smile. Food always enjoyable and worth trying the pizzas with the different oils they offer. Garlic and chilli oils very tasty! 😋 Good vegan selection of starters and mains. Always very clean and tidy with nice table layouts and a nice relaxing atmosphere.

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Samantha Dodd . 2024-03-01

MORE AT Google

sprite ordered and not received irder was late with no appology

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Tracey . 2024-02-22

MORE AT Just Eat

Went for a family meal yesterday. Our waitress was very helpful. That and the setting are the only things which are any good. As for the food. It was terrible. The pizza bases are tougher than the boxes they are put in for takeaway. My son had a pasta dish which he has been unwell all last night and today from. My wife couldn't even force herself to eat either of the prawns or chicken she ordered. Don't like to make an issue when eating out but after contemplation this meal I can't leave such awful food lie.

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Dave Bevan . 2024-02-19

MORE AT Google

Very Good atmosphere, staff was vibrant any happy to be there. Server that guided us was very friendly and had an amazing smile on. Will be coming back soon

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Rualduck . 2024-02-14

MORE AT Google

The pizza was greasy and cold. Not enjoyable at all. It was the smallest pizza I've ever had. 0 for value for money and for food quality. I would avoid this place if you want a takeaway pizza.

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Alex . 2024-02-10

MORE AT Just Eat

We felt the need to complain last night about our pizza’s which hardly had any topping. The ‘burnt end’ especially was shocking with 2 tiny pieces of beef. We complained to our waiter who responded with “I hear you”. The Calzone was terrible & looked more like a pancake. The bill came to £75 with no offer of resolve. We won’t be returning which is a shame as it was a great restaurant not so long ago. Awful atmosphere, no music & the gents toilet out of use.

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John Fletcher . 2024-02-09

MORE AT Google

Unfortunately, all of the pizzas were lukewarm. The Padana pizza had hardly any toppings on. There was more dough and crust! The dough balls didn't come with Garlic butter. Really disappointed with the food quality.

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Dee's . 2024-02-07

MORE AT Just Eat

I can't believe how this restaurant had deteriorated. A few years ago there was a vibrant atmosphere, unlike my last visit. Poor food. I won't return.

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paul brown . 2024-02-07

MORE AT Google

Lovely atmosphere. Food as always the best ! Thank you Ellen for Great and warm service. 💎

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Ledi Rose . 2024-02-05

MORE AT Google

My daughter just celebrated her birthday with a pizza party. The kids all had the best time. The team were absolutely fantastic in making the party a success. Special mentions to Elena, Leon and Sam. Thank you so much ❤️

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Leanne Breakspear . 2024-02-05

MORE AT Google

I ordered the gluten free and vegan pizza for the 2nd time. 1st time, there was bare minimum cheese, I received a refund. I thought I'd try again and wrote a note to ask that they put an acceptable amount of cheese on, and there was nothing on there again. Massively disappointed

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sarah . 2024-01-20

MORE AT Just Eat

We had my daughter's birthday party here today. We all had a wonderful time making and then eating our pizzas. We were so well looked after and Ellen who was our party host was wonderful. She looked after everyone so well and made the party so easy and stress free for me! Would highly recommend for parties.

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Rebecca Toombs . 2024-01-14

MORE AT Google

We visited on Tuesday afternoon , food and service was great . The lady manager working was very helpful explaining the app to us and got us 50 percent off our pizza . We will visit again

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Hollie Guest . 2024-01-11

MORE AT Google

Always a good choice. Food fresh hot and my child loves it. Piccolo pack is the best

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aleksandra o'shea . 2024-01-10

MORE AT Google

We thought Pizza Express Sutton Coldfield was great value for money. We had a lovely night here together and the covering manager Sally was so friendly and helpful. Thank you very much Sally! You made the night 💗 xx

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Laura . 2024-01-09

MORE AT Google

Pizza is very good, however I ordered garlic butter x3 and one tiny amount was placed in each PLASTIC pot. What a waste of plastic, not economical, environmentally friendly or necessary and management need to find an alternative to avoid this happening again. Staff should have used common sense and placed x3 garlic butters in one plastic pot, rather than waste three pots with hardly anything in them.

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Claire . 2024-01-01

MORE AT Just Eat

Fabulous Pizza, salad gorgeous just not enough of it

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Lisa . 2023-12-30

MORE AT Just Eat

Sent wrong completely the wrong pizzas. Called them but as soon as you order through just eat, they can’t do anything about it. Very annoying.

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Sabrina . 2023-12-29

MORE AT Just Eat

Pizza was lovely but half the order was missing and just eat refused to go back and get it!

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Louise . 2023-12-22

MORE AT Just Eat

food was good, just arrived a little cold

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Zoë . 2023-12-21

MORE AT Just Eat

Quality good but not very big expensive for the size

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bradley . 2023-12-16

MORE AT Just Eat

Was horrible hardly any cheese and was cold deserve a refund

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Charlie . 2023-12-10

MORE AT Just Eat

Very poor portions .Returned pizza as hardly any cheese on it . Chicken ceasar salad had less than half a chicken breast on it Told no more cutlery for the birthday cake so we had plastic ones offered , no ther choice. Service good Really less than average food . This place used to be amazing it is not now. Spent over 300 for nephews 18th birthday ,so disappointing

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Lynnef6969 . 2023-12-10

MORE AT TripAdvisor

Service good . Poor size portions , really less than average food. Probably less than half a chicken breast of chicken on ceasar salad. Asked for more cheese and prawns on the pizza as hardly any on which was done ..This place used to be amazing, certainly not now. Quite chilly in there. Xmas decorations very poor no lights on xmas tree. Ran out of cutlery for birthday cake ,so given plastic ones!!!!. Very Expensive for less than average food . Very ,very poor . Don't recommend at all. Bill over 300.00 ,what a waste of money for my nephews 18th birthday .

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Lynne Fenton . 2023-12-10

MORE AT Google

We came for a casual Sunday lunch. The service was disorganised as there appeared to be a shortage of staff. The most worrying thing is that one server admitted that staff had no training in allergies. And couldn’t even locate a dessert on their menu. Eventually another server came and pointed out the choice I’d made (the lemon roulade) unfortunately it wasn’t gluten free!

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C Sergi . 2023-12-10

MORE AT TripAdvisor

We had a fantastic meal at lunchtime today with Ellen. Her service was incredible and we felt very cared for. The food was delicious too. Thank you Ellen! We will be back soon.

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David Goodman . 2023-12-06

MORE AT Google

It as a wonderful experience me and my friend were welcomed in and our waitress Ellen was a wonderful help checking in every so often and it made sure we were absolutely comfortable

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Grace N . 2023-12-03

MORE AT Google

Order would have been 2hours late

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Christopher . 2023-12-01

MORE AT Just Eat

Food arrived luke warm, so by the time we were sat eating it, it was cold. Also arrived 15 minutes late. Quality didn't match price unfortunately.

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Martha . 2023-11-29

MORE AT Just Eat

Thank you Ellen for the amazing hospitality!

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Janaki Prathapan . 2023-11-28

MORE AT Google

Food was luke warm, service was poor - constantly needed to get waiters attention, atmosphere was just too noisy for us.

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Hen Simmonds . 2023-11-26

MORE AT Google

The dough balls were missing from the order, please can a refund for 35.75 be given?

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Alison . 2023-11-25

MORE AT Just Eat

Food was a mess. Description of the dough balls says tossed in sauce, not dumped in a box near some sauce with a rando pot of honey. Polenta chips were just mush and only 1 had cheese on. Ended up throwing them out and I hate wasting food. Pizza was utterly dissapointing, undercooked and doughy. I usually avoid pizza express because last time my pizza was burned near inedible. Thought I'd give it another try as that was a while ago & there was an offer. I wont be back. Delivery driver was friendly, had a big smile and was on time. 10/10 give that man a raise for having to deliver such bad food.

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Miss . 2023-11-25

MORE AT Just Eat

Order our food at 9:10 and we did not receive our order. Money sent and the restaurant couldn't explain where our order was. Very very disappointed

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Laura . 2023-11-18

MORE AT Just Eat

waited forever for delivery - took forever for a driver to be assigned then when the food was eventually delivered it was stone cold!!! Would never recommend.

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Brenda . 2023-11-17

MORE AT Just Eat

Excellent customer service. Ellen is very friendly and helpful. Goes above and beyond to help you. The food was tasty and hot. The chef listend to our requests. Thanks Ellen and the team.

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Almas Dowd . 2023-11-16

MORE AT Google

Driver was so lovely. It was a horrible night, cold and wet and he still had a smile on his face and said “Enjoy!”.

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Karen . 2023-11-09

MORE AT Just Eat

We went to with a toddler and an infant baby for a late lunch. Lovely food as always and the brilliant service provided by Ellen made our day. Will definitely come again.

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Joshua But . 2023-11-08

MORE AT Google

I had the cannelloni and it was great 👍

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Gillian . 2023-11-02

MORE AT Just Eat

Late but pizza was hot! Chocolate straws missing from cheesecake £7.50 each come on! I want what I have paid for please

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Amanda . 2023-11-02

MORE AT Just Eat

Excellent service by the manager!

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Kurt Bettles . 2023-11-01

MORE AT Google

My daughter had a perfect pizza party with Ellen! It was very organised and so much fun! My daughter and her friends had a fab time eating doughballs, musical statues, making pizzas & eating ice cream! The chef showed the girls how to spin the pizza dough and created a really fun time! Nothing was too much trouble for Ellen & the team! We would definitely recommend a pizza express pizza party! 🌟🌟🌟🌟🌟

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Philip B . 2023-11-01

MORE AT TripAdvisor

very nice food and excellent service

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Amreet Malhi . 2023-10-27

MORE AT Google

very nice food and our waiter ellen was very kind

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Tanisha Dey-Krishnan . 2023-10-27

MORE AT Google

Fantastic as always. Thanks team!

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Nicola Dale . 2023-10-24

MORE AT Google

A great place for a pizza, or something else if you wish.

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Mark Nicholls . 2023-10-23

MORE AT Google

Great food friendly staff. Definitely 10/10

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Allan Bond . 2023-10-22

MORE AT Google

Food lovely as always but really wanted to thank the lady Ellen who served us. She was so friendly and attentive, chatting with the kids and making sure we were happy with our food. It made all the difference to our experience. Thanks Ellen and we will return soon.

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Stephanie Jackson . 2023-10-21

MORE AT Google

First time and my daughter and I will be doing it all over again

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Denise James . 2023-10-19

MORE AT Google

Ellen and Sam hosted my daughters birthday party. They were absolutely exceptional and they provided an excellent service. They made it very special and the girls throughly enjoyed thrmselves . Highly recommend them and thank you for everything xxx

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Eisah I . 2023-10-15

MORE AT Google

Food was lovely as expected and our waitress Georgia was super helpful and friendly- will def go again!

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Gina Nicholls . 2023-10-10

MORE AT Google

An amazing experience tonight for our members from Liberty Jamboree! A massive thank you to the team there you were Outstanding!!

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Maggi Huckfield . 2023-10-09

MORE AT Google

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