Pizza Express in Leicester

Very good customer service! Our visit was a while ago now, but I have been meaning to write a review to praise the customer service. We came here for lunch before a show, and a noisy family with young children sat behind us. I have autism, so I am sensitive to noise, and was feeling overwhelmed/overstimulated. I asked the staff to be moved, but the lower floor was full of families, and the top area wasn't open yet. The manager very kindly/discreetly moved us to the top area which was a lot quieter. The manager/staff handled it brilliantly, and I am very grateful. The food was excellent, and we had a very enjoyable visit. We hope to come back again soon, thank you!

Had a great experience. Chuna was very helpful and sweet to talk to.

Thanks Chuna for the amazing service

Thanks to Chuna in the Pizza Express of Leicester, we spent a good evening. She was very kind and patient. Thanks Chuna!! Also the dough balls and the American pizza were good. Hopefully, we’ll come back!

Staff were awesome .. They went above & beyond to assist us in our visit yesterday, just such a shame about the Actual Food 🍕 The food is so so bland blandy bland, there's no flavours in it .. I think because it's a chain franchise, they have to follow a strict protocol menu, I'm guessing .. Needs revamping & reinventing whoever's in charge .. Tipped the staff though because they were absolutely brilliant 101% 🍕 👎

Went for our friends birthday meal, service was wonderful , Vio was especially helpful and couldn’t do enough for us!

We were celebrating our friend for her birthday our server/ manager (Vio) was so kind. He went above and beyond and made her day very special. He gave us a lovely dessert with a candle and even sang happy birthday to her!

5 star service from Selene ! - delighted with her warm, caring attitude to serving her hosts. this service was complimented with some great starters - the pollo Milanese and calamari are highly recommended. pizzas - well you cant go wrong with a PE pizza. - enjoyed it immensely. highly rate the food, ambiance and service from Selene ! - well done and thanks for making our visit memorable

It's not as good as our previous visit. Service has gone down, even the basics weren't asked for , like top up on drinks, or if the food was ok etc. The food quality was good but the portion sizes have changed considerably smaller for the same money we were not pleased at all. We asked for some mayo for our little one but understandably they don't have any but instead we got charged for some garlic dip! Would I go again? In all honesty probably not.

First time here the pizza was really good, service was really good, the pizza was well cooked and my daughter loved it considering she doesn’t even eat pizza, would highly recommend, i did think it was a bit expensive for pizza and it was pretty small. They do need to start offering ketchup or some kind of sauce with the pizzas only thing they have is a chargeable garlic dip, so if you want ketchup take your own.

Deliveroo order #6664 Items ordered: Classic Smoky BBQ Chicken - £14.80 Spicy Chicken Wings(GF) - £8.25 Items received: Spicy Chicken Wings(GF) - £8.25 I captured images right infront of my home when receiving the order. Delivery guy called the restaurant about the missing item, I spoke with the restaurant personnel. Restaurant told we can’t do anything speak with delivero customer support. Had a chat with delivero customer support, they didn’t do anything for my missing items. Neither restaurant nor delivero took the responsibility of the missing pizza. I decided to see these people legally as I collected all evidence.

Visited the Leicester restaurant for my daughter’s birthday, we were seated at a table for 5 in a booth that was a similar temperature to the inside of a freezer. The restaurant had 12 people seated in various places, 2 waitresses and 1 chef who was chopping onions for the entire 50 minutes we were there. We were asked for a drinks order where we ordered a jug of tap water and asked her to come back when we had decided on our wine choice. After 40 minutes we asked if we could order drinks and she replied in a minute, we left after 50 minutes of still waiting to be served. Absolutely awful service, rude young woman not serving, she would rather be applying makeup than doing the job she was paid to do. Even the chef who was busy cutting onions came out to seat a couple to a table. Went to Zizzi instead and had an excellent meal. Avoid pizza express!

The food is always great. My favourite is the veg cannelloni. Great idea to come for lunch if you’re shopping in Highcross. Staff are always helpful and friendly.

I don't actually like pizza, but Pizza Express is one of these reliable place and the only pizza restaurant I go to

We had Chuna, served us during out meal time, she was very happy with all the order's, and smiling, ask us if we need anything else, it was nice to be served by a very happy staff, thanks very much, for a great service. Regards, H.Mesvania

Do not go to the Highcross Pizza Express! The service is absolutely diabolical! The manager - Viorel is the most arrogant obnoxious self absorbed man I have been unfortunate to meet! The food was awful! The manager was too interested in himself!!! Shame on Pizza Express for having such a manager representing their brand!! WE WILL NOT BE DINING AND WASTING OUR MONEY THERE AGAIN!!!!

Purely a delivery review. The sizes of the garlic etc dips are ridiculous. Has some manager told everyone to give way less than other stores??

Decent chain restaurant. Good range of pizzas, with various offers through the app to sweeten the deal. Fast, efficient service.

Came today for lunch with some friends and Madhu gave excellent customer service. I really recommend going to pizza express. The vegan gardinera was amazing. Really recommend.

Basically it is expensive ready meals heated up.

Can't fault the service however the pasta dishes we ordered were small in portion size, expensive and had very little taste and the same for the chilli lime prawns. However the calamari and pizzas were lovely. If we return would stick to the pizzas.

Hadn't been into this branch for a while, completely different service staff who were inattentive throughout our visit. Some of our plates were cleared, some not. We had to ask for service to order our food, asked for plates to be cleared, asked to pay our bill, twice. Disappointing. Won't be visiting again.

Time was, some years ago, when you could dine at a Pizza Express and enjoy a flavoursome, perfectly cooked pizza in a stylish environment. Our experience, visiting a couple of different Pizza Express restaurants recently is that they've gone down hill. This time, at the Leicester High Cross branch, we had two different pizzas, one on the classic, the other on the Romana base. Both were thoroughly soggy, without any hint crispiness. This was in a restaurant that had a feel of ickiness about it. Also detracting from the experience was that although the place was less than half full, diners were coralled into a small area of the restaurant, with a sizable area being kept empty for some reason. This made it feel crowded and noisy. On a positive note, the staff were attentive and friendly but this won't be enough for us to make a return visit.

I would say that I think it was nice But the Garlic sauce is enedohle and should not be eaten under any circumstance,

Amazing food and Chuna was the best waitress!!!

Didn’t accept Tesco Clubcard vouchers and the manager “Sunny” was rude about it. I wouldn’t bother with this place… Ruined the evening.

Woman serving had attitude blamed us for card not tappng said its your card not working she had weired face on

Food was quite bland - maybe we just chose the wrong thing. Gluten free base was unfortunately a very average gluten free base (have definitely had better elsewhere!)

Very nice food & staff were very helpful 👌 😀

Food: I ordered the Romana Padana which usually has fuller flavour but on this occasion it tasted a little bland. Service: Excellent and friendly Atmosphere: Very busy but staff were all composed and maintained a friendly manner Shaxos Travel on YT

Food was delicious and the server was very nice

Booked a table for 9.15pm on a Saturday night and arrived to be told the kitchen was closing and we'd need to hurry up. Mains arrived as we were eating our starters and when our plates were whisked away shortly after, we weren't offered coffee or the dessert menu. Our whole experience lasted less than 45 minutes and we didn't feel welcomed for a second of it 😔

Terrible service and management is appalling after 1 hour we had no pizza! Pizza exslow I call it!

The staff are outstanding but using the app here is tricky. I couldn't order a light pizza as part of the deal and was irked. Moving on though the staff were great and the food was pricy but good.

Served by Nicole well, prompt and friendly service. Good pizzas that weren't too oily and the cannelloni was creamy and well balanced. However they did not accept 2x £25 gift cards that were valid through to 2027 and would not budge, so had to pay ourselves. Nicole tried all of the machines in attempt to accept the gift cards but to no success, so appreciate her trying. The gift card website clearly shows Pizza Express as a participating restaurant so this was a shock. The manager was "new" to this restaurant and not welcoming nor sympathetic at all once he came to our table. Made my girlfriend and I feel like an inconvenience. The best he could offer was 10% off the total. Ruined a birthday meal and my girlfriend cried. Won't be returning nor recommending anyone to go there.

Had a great experience eating in . Staff were friendly and service was great . Taste of food was excellent.

Pizzas are always fantastic one of my favourite places to go for eating pizza in Leicester! Always book in advance especially at the weekends as it gets very busy. The only criticism I could say is the service is a little slow at times and you do get spanked on the alcoholic drinks pizzas re out of this world though!

Come here every year for my big sister’s birthday. Not too busy, comfy chairs and a nice atmosphere. Calamari was quite rubbery and the tomato sauce was just like tomato paste out of tube but the pizzas, garlic bread and dough balls were tasty and so was the rainbow slaw and desserts. Toilets are also very clean and good friendly servers! I would definitely come here again.

I recently experienced excellent service from one of your staff member Madu. She was friendly,efficient and went above and beyond to ensure a positive dining experience :)

I was really looking forward to my garlic prawn pizza, which delicious last time I had it. Unfortunately this time I could barely taste any garlic. The prawns were bland and the tomatoes were too sharp so I left dissatisfied. The service was satisfactory.

The service was great and not too busy for a Sunday lunchtime, however. The pizza was lovely and freshly made but the calzone looked bought in and more like a Greggs pasty without the filling. very disappointing... first time in a long time we have been back to a Pizza Express and think we will be sticking to the independent restaurants going forward.

Very helpful and friendly staff

Ordered and paid via the app which is good when you have kids, not much wait time! Great service!

Been here a couple of times now. Staff are always pleasant and the service is great. Food always arrives quick too!

This is a lovely restaurant, the service was excellent, not too crowded, and all round good except for my meal. Everyone else had Pizza which looked and tasted good jowever I had the Melanzane and I can honestly say I have never eaten such a bad one. In the past I rated PI’s Melanzane as the most delicious ever but this was simply dreadful. There were 4 pieces of roasted aubergine each with a teaspoon of cheese sauce on floating in what was clearly just heated up tomato puree with an excess of raw garlic in it. It was soo disappointing. I was expected a slow cooked layered dish of tomato, aubergine and cheese sauce, bubbling away and grilled on the top.! Come on Pizza Express, improve your receipe or just don’t serve it!!

So so disappointed. Ordered for the first time via Uber Eats. Both pizzas were cold by the time they arrived, ridiculously thin, soggy base, like a wet kitchen paper. Could tell the toppings taste nice but the overall appearance and presentation made this a big disappointment and unenjoyable. Not worth the price, and no incentive to ever order again or visit in person.

Absolutely loved it here, the food was great and the service was amazing. I highly recommend and plan on going again.

I did an uber eats and ordered pasta and hallumi bites. I paid just under 6 quid for the hallumi bites. And I only got a few, i am Disgusted!! And it needed more seasoning like salt and pepper

Great food got us in even though they were fully booked

We booked for our Christmas party for the second year. Communication with Giuseppe was excellent and he was very accommodating of any changes we needed to make. The night itself went without any issues, considering we are a large group and the restaurant was packed. Staff were friendly and accommodating and food was delicious. ~ Ayaan @ Scuba 2000

Not a big fan of pizza express after ive had some bad experiences in other branches. Was pleasantly surprised they’re not all bad! Our evening got made by a lovely waitress Zivile. Such a bubbly personality and attentive service. Our pizzas were delicious too, definitely will be back!

I visit Pizza Express all the time but this time I will remember forever and all thanks to our lovely waitress Zivile!

This evening my wife and I went to pizza express and the experience was wonderful. Food was delicious, everything was on time. Our waitress Zivile, was very friendly, kind and very fast with the service. will be coming back !

Ate here the other night (6/12/23). Food and drink was lovely (I had the Snowball Dough Balls for dessert and it may be the best dessert I've ever had). What I loved most though was our waiter, whose name I sadly didn't get. He really made the evening for me and was just the best. I wish I had had the chance to thank him properly before I left but hopefully this feedback reaches him somehow. Definitely recommend this place, great food, well-priced for the quality of the food and above all, great service.

my waitress ziville was amazing excellent food and even better service thank you

Nesrine did a brilliant job in Leicester pizza express everything was perfect recommend ,but was a little disappointed when we tried to book for more people to join us we were told no otherwise everything was perfect

Pizza was ok. The dough ball's are now very small and that also goes for anything else that isn't a pizza.

We visited restaurant for first time, group of 6 for lunch and the food was extremely tasty. Service provided by Giuseppe was fantastic! Would definitely recommend visiting! 👌

This PE was more of a takeaway service than a restaurant. We waited over an hour as dozens of takeaways were prioritised over our order (with 5 children). Not impressed

amazing service by Zuhdi today, he was incredibly lovely and friendly, making sure everything was okay! The atmosphere was lovely, all the staff had smiles on their faces and the food was incredible and served quickly. Thank you!

Lovely place nice location staff were wonderful and helpful the food was lovely and delicious 😋 it came very quickly not much wait ,the atmosphere was great good mix of people would highly recommend this for a night out with partners or friends 😀

Great meal, very friendly staff, not overly loud or busy, really pleasant atmosphere, perfect for a family meal

Delicious food, attentive staff

Firstly came in and was welcomed lovely by their staff and the mains were amazing however was waiting 40 minutes for mains asked the staff why it was taking so long and was treated disrepctedly by Zulie. Very rude doesn’t know how to treat customers properly apart from him it was a lovely experience

Came as a family of four with two young kids. We were welcomed in and sat down to our table straight away. We were served by Sebastian who looked after us and made we sure were okay. Very efficient and first class service.

Lovely place, came here when we got married and now come back for our 3rd year aniverssary, same agian wonderful service truly gratefull.

Zuhdi was very friendly, will definitely come back again

Zuhdi gave excellent customer service and was very friendly

I had a great experience at pizza express, Zudi was very attentive and helpful, and the food is so good!

M so happy that your Canelloni is back on your menu 😋 😍 🙌. Excellent service, good food and good customer care 👍. Well done .

If you cant pick up the call then please remove your number from everywhere.

Usually can’t go wrong with an American hot romana and they didn’t disappoint. The good thing about PE is the consistency of the food as you always know what you will get and that you like it 👍 However went off piste for the starter and had the “new” mushroom and goats cheese which was very good but too small a portion. From a VFM point of view won’t be having that again unless doubled up in size 🤔. Staff were very friendly so overall we woz happy and content customers 🥳

We had the pollo pesto pasta at the Highcross Pizza Express today and requested the chicken to be taken out as we are vegetarian. The waiter said we can do this and it arrived with chicken in it to our horror. Me and my partner both ate a piece of chicken and we are pure vegetarians. I told the waitress what had happened and she didn't realise how serious this was and just said as a matter of fact that they will send another without chicken and asked whether she take the chicken pasta away! We felt they didn't understand how we are very strict with this matter as I'm sure there others who feel the same. There was no sympathy or compensation for our distress. We had mentioned to the waitress that we had accidentally eaten some chicken which was completely covered in cheese but there was no reaction apart from a robotic apology. We will never set foot in this place again!!!

Great service and location, food is awesome too

Fantastic pizza and great service, will definitely be back.

First time going and the food was surprisingly good I enjoyed it, I would recommend to try it out.

I had the Pollo Pesto (vegetarian) option, was tasty, not many places sell this dish.

Me and my husband went there today the foreign last that check us in was soo rude nd then to top it off she took up my husband’s plate without asking if he was finished eating this place needs to close down more over staffs re also very slow , I really want my money back worst money spent on my anniversary!!!!!!! Very unhappy

I had the gluten free margarita pizza with various vegetables on it and it was delicious. The service was exceptional and we seemed absolutely cared for.

Great food. Plenty of options to choose from. Great taste as well. Had three different pizzas, the dough balls and a couple of drinks. Everything was amazing. Good ambience, plenty of seats and clean seating area.

We regularly visit before going to the nearby cinema, and it never disappoints. The staff, especially Luanna are so friendly without being intrusive. The food is consistently good at reasonable prices (and for those who shop at Tesco or have a Tesco credit card, you can swap your points for vouchers to spend here, making it even more reasonable). The best of the remaining Italian chains in our opinion.

Served by Sophie who had outstanding customer service skills and made our evening very special. If we came again we would love to be served by her!

Really good menu especially for vegans helpful staff good value thank you

Lovely meal with helpful staff. Our waitress Nesrine was kind and understanding with my overtired kids, and even put a candle on my sons brownie for his birthday!

The atmosphere was very friendly and the staff were very welcoming. The food was great as always.

I had a very enjoyable time here, the food was very good and the service was amazing. I would definitely recommend this to friends and family.

I visited pizza express on Thursday with my family and the food was very nice and the environment was very friendly and welcoming.

I visited last week and we were served by madhu who was really friendly and a great server the food was really good and filling. I would definitely recommend my friends and family to come here.

I was served by Madhu, she was truly amazing serving us and ensuring we were comfortable.

We had 2 lovely gentlemen throughout the evening, Dominic and a nice gentleman with a rich accent unfortunately we didn’t quite get his name. They were both lovely and polite however only one fault. Our plates were taken away before one guest had finished. Other than that it was amazing service and atmosphere

Great food and very outstanding service. Mukesh was very friendly and gave me great recommendations on what pizzas to have as it was my first time. He was very welcoming and so kind. It was a very pleasing visit and he did so well to accommodate me. Pizza was great. Would come again! Thank you Mukesh!

We have been dining here every Sunday ever since this place has opened! The staff will go out of their way to help . Never had a bad experience in all these years .

They don't Halal food, so we had only the option of vegetarian or seafood.

I had the pleasure of visiting Leicester Pizza Express on a glorious sunny day and my experience was simply delightful. From the moment we stepped into the restaurant, the warm and friendly atmosphere was apparent. It's definitely a place I would describe as consistently providing high-quality food and excellent service. Our server, Zuhdi, was a fantastic ambassador for the brand. He was friendly, professional, and truly made our dining experience memorable. His recommendations were spot on, which made our choices that much easier. We ordered a Chicken Caesar salad and the Pollo Pesto - both dishes were beautifully presented and tasted superb. The salad was fresh and crisp, with just the right amount of dressing. The Pollo Pesto was packed full of flavors that perfectly balanced each other. In addition to our main courses, we also tried some of their starters and drinks. Everything was spot on, beautifully prepared and served promptly. The quality of the ingredients was evident in every bite, and the drinks were refreshingly perfect for the sunny day. One of the things I value the most when dining out is consistency. Consistency in the quality of the food, the ambiance, and above all, the service. Leicester Pizza Express excelled in all these areas. The establishment is clean, well-kept, and has a welcoming ambiance that makes you want to stay longer. I would highly recommend visiting Leicester Pizza Express, not just for the great food, but also for the chance to be served by Zuhdi. He made our day with his charm, service, and dedication to ensuring we had the best experience possible. Thanks, Zuhdi! We will definitely be back soon.

Excellent Pizza Express in the heart of Leicester. The food and service are always excellent and the restaurant is clean and well looked after.

Last time we came in march the service was abysmal Today it's so much better

We booked a table for early evening prior to going to the theatre. It place was very busy. The waiting staff were great and when we explained we had to be out of the door by 7.10pm for a show start at 7.30 everything came in plenty of time. Pizza and Pasta was very good. We would go back again.

Fantastic experience at pizza express. Food served fresh and our staff Zuhdi was very helpful and friendly. Will definitely return. :)

I always order my favourite pizza from here and they surprised me with a free cake! Love you pizza express🥰

Tasty food for a reasonable price. The service was great and the food came out quickly. They did forget one of our sides, but this was rectified promptly once mentioned.