Pizza Express in Leicester

The food was delicious, but I am reviewing due to the poor service. The Pizza I ordered was misplaced to 2 other tables before actually reaching us. I had ignored it but then the same happened to the dough balls, kept on another table for quite sometime before realising its not theirs and then later handing over to us. I wish the staff was careful with the table numbers however busy it gets. Otherwise I feel the atmosphere and food is great.

Disfrutamos de entrantes, pizzas y desiertos y todo fue bueno. Nuestro servidor era bueno y tan atento como tenía que ser. Uno de los que me irritaron son las bolas de masa. 95 siempre ha sido un poco fuerte para un poco de masa y mantequilla, pero saben bien, así que está bien, pero hay una contracción del inflado. Muy pocas bolas de masa y solo suficiente mantequilla para aproximadamente la mitad de las bolas de masa en una olla de plástico de mierda. Por favor, arregla esto. Por lo demás una experiencia agradable

sophie and alex were really good and the food was amazing. really great atmosphere!!! definitely reccomend

Great service by Alex every time I come. He looks after you and will help taking your order.

Nice place. Very clean and well attended. Food served quickly and hot by Alex and Julia.

Sophie and Alex were brilliant servers!

Sai took our order quickly and was attentive too! Restaurant was very busy but food arrived in adequate time and was normal pizza express standard. My GF pizza could have done with more cheese to cover the sauce on the base but otherwise great!

Comimos aquí el 8 de abril, estaba bastante ocupado y el personal parecía muy empujado, pero nuestra camarera era tan agradable y la comida era buena. Tuvimos un problema pagando con puntos de la tarjeta del club tesco, pero el gerente fue muy complaciente y nos fuimos contentos.

Madhu is amazing! Every time I come in with my son she always remembers us and is brilliant with him. She gives excellent service and the food is perfect! She makes it feel like a special occasion no matter the day or time! Thank you madhu

Amazing food and service. Julius makes the best food. Also thank you to our waiter Alex and the manager on duty, very attentive and polite. Highly recommend it. 😀

Visited this restaurant for lunch, staff were very friendly, and helpful! Food arrived fairly quickly and was accurate to order. Would visit again :)

Excellent place for pizza! Alex and Felix gave warm greetings and provided excellent service, catering to our needs and made sure we felt welcomed. The pizza was honestly one of the best i’ve ever had!! (i recommend the garlic butter dip)

Alex and Felix were wonderful thanks guys x

Great service from Alex & Felix with lovely outdoor seating. Always feel safe and assured eating here as a coeliac.

Alex gave good customer service and was quick and helpful as well

Alex was absolutely fantastic his customer service was brilliant he really looked after me enjoyed ever minute of my meal 5 stars for you alex

Alex provided great customer service and the food was amazing

An early booking on a Sunday afternoon, so the restaurant was not too busy. Our waitress was attentive and the food came out quickly. Pizza Express have updated the menu again, which means that some of favourites have been removed, but also that the prices have gone up again. First time trying the Meatball Al Forno, it’s quite nice, but a small portion for the price. All of the Calzone pizzas have been taken off the menu, so tried Calabrian Romana special instead. It’s not as good as the old rectangular Calabrese Pizza though. Pizza Express: bring back the Calabrese Pizza please!

We visit often - good food, great value and friendly staff.

Lovely food and service from Alex and Tiegan. Thankyou!

really enjoyed sitting outside in the sun

Decent High Street chain. Decent service (can be slower on weekends when busy). Varied menu. Good at catering for various dietary requirements.

The ambience of the place was great. The food came quick and our server Alex was great and willing to help at all moments. Would definitely recommend

Great service from Alex tonight, super polite and helpful!

Paula was so friendly and lovely. She looked after us so well. Very happy with the service we received here, thank you so much :)

Madhu was so nice to me and perfectly seated me nicely with a nice convo

Very nice lady, Madhu, very sweet and nice, 10/10 service, overall lovely place

I cannot recommend this place enough. I went with my friends to celebrate one of their birthday and we had the best times here. The food was amazing and so delicious. One of the staff named Madhu who took our orders was so kind and patient with us even though we were indecisive of our orders. The customer service here is top tier. So please if you get a chance do go here.

I had an amazing experience. The atmosphere was warm and welcoming. The staff were friendly and attentive especially Madhu she’s an amazing waitress !! Would really recommend to go there it’s a 10/10

The food was really good & Madhu was very welcoming and friendly. Would recommend to come here because some of the works are really kind.

Rudeness at its finest….. Today was definitely the worst experience I've had at Pizza Express in Leicester. As regular customers, I'm really disappointed with the service from the "manager" there. She was an Asian lady who refused to take any accountability and wouldn’t listen. Her attitude was really unwelcoming, unprofessional, and even aggressive, which I found appalling. When I asked for her name, she questioned why I wanted to know, and I explained that as a customer, I have the right to ask. She replied that she didn’t have to share it, but I found it on the receipt, so I plan to escalate this complaint. We usually come here for special occasions because you have the best pizzas, but I can't recommend this place anymore. I’ll be sharing this experience with friends and family, too. It was obvious she didn’t want to listen, but I hope this review gets noticed. I’ll also be reaching out to Pizza Express on social media about tonight’s experience. I really felt for the one waitress who was trying her best to help; even she seemed embarrassed when we mentioned the service. Pizza Express, please do better and pay attention to your customers.

The waitress was so rude she wouldn't let my friend pay for part of the meal and instead made me pay all of it and take my friends cash instead and she had a very rude tone and was like well judgy

Food as usual for Pizza Express was excellent but the service left rather a lot to be desired. I am a frequent customer to Pizza Express restaurants throughout the country, and have not often encountered such inattentive service as in the Leicester Highcross branch, where never was an apology offered for any wait or inconvenience. Two of our party’s starters did not arrive and I had to leave the table to chase these; our starter plates weren’t cleared before our main courses were served; and the overall time it took to get through our meal was excessive. Not only did it take over 2.5 hours but this also caused our day’s parking to lapse into the longest period, costing an additional £8. We’re also used to much more attentiveness towards our kids; I don’t expect balloons at each visit but we had to ask twice for children’s menus, no colouring crayons were provided and there were no chef’s hats either. As usual, the food (when it eventually arrived) was spot on, but if I’m in Leicester and want a quick but decent bite I’ll avoid this branch in future.

me and friends were out of a meal together. Short hair was found in the pizza after we started eating, when brought up to staff they where rude and unapologetic.

mid food, pizza was so bad, doughballs were even worse, now i know why the place is always empty

We went there for a group hangout with friends. The staff were helpful and guided us on how to get a starter offer through the app. I ordered a pizza—it was delicious but way too spicy! I should have paid more attention while ordering :))

I had the worst dining experience at Pizza Express. The staff were incredibly rude from the start, and when we received our meal, the bruschetta was drenched in oil. Both the pizza and garlic bread were cold, so we complained. Instead of offering an apology, they took the food away, reheated it, and returned it burnt to a crisp with black marks all over it. The pizza was carelessly flung onto the plate, and to make matters worse, we watched the manager squeezing it to check if it was cold. No apology, no empathy, and no discount. Truly disappointing!

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People kept using a clearly marked fire door and staff didn't stop them. Why have a fire door if your not going to use correctly

Their pizza is overpriced if you want to talk about quallity or portion. Seems like they only want to seem luxuriousor something. You can find better options in Leicester if you want to have a filling meal, but for a date or friendly hang out, could be fine.

Pizza time again at pizza express! The original table was cold. The 2nd was much better. Service was good and attentive. Pesto dough balls were great as was brushetta and pizza. No dessert this time

Fuimos con algunos amigos para pizza, no es el mejor servicio. Tuve que pedir 3 veces para conseguir un poco de agua para la mesa para que finalmente conseguir un poco. La pizza tardó una eternidad en salir y tardaron siglos en tomar nuestro pedido. Planeaba venir a comprar pizza y eso es todo. Terminó quedándose allí durante casi 2 horas simplemente por esperar. Desperdicio de una tarde.

Definitely not the best Pizza Express experience in our life….Not warm enough in the middle of the winter and the food less than average….Chewy tasteless pizza…Good service

Pre booked food for party of 9 Xmas night out mentioning allergies..service was poor waited over 2 hours for the mains where one pizza arrived with no cheese! And the others were soggy in the middle.. The allergy information was ignored and food sent out containing this! We cleared our own table as there seemed not to be many staff..the waiter who then said he was the manager was very flustered and rude... Rubbish food and rude staff..don't bother even if you pre book your food you will be waiting hours!

shocking" pasta". Supposed to have had Pollo Parmegiano al forno pasta. This was not " al forno" it was just some few penne pasta (very small) portion thrown on the plate witn a burnt breaded chicken, pasta was COLD, no Gran Milano cheese no parsley etc.do not go here and do not buy such a thing as you will be out of pocket for nothing.

Kids pizza had hardly any cheese on it. One of the pasta dishes had so much sauce and some pasta tubes were burnt

The initial waiter huffed and puffed because we hadn’t pre booked….it was a Tuesday evening with plenty of empty tables not did they have to turn anyone away as we took up a table of 2. The pizza was a bit cold or went cold very quickly because of the cold plate and still tasted a bit doughy/slightly undercooked. Pizza express in Market Harborough is far better.

Racist man at front desk (shame if he is the manager!) seating people. Attiitude the moment we walked in. Passive Aggressive. Waiting for a table. White man walks in after us no booking. The seater person calls him "Sir and says I will.seat you in a booth sir." smirks down his nose at us. We get a table in the middle of the floor. The booth is for 2 to 3 people. After sitting down, we realised this seater man's white supremacist attitude was pretty rubbish. We got up and left. ahe smirked and never asked if everything was OK and watched us leave. The little Asian waitress asked if everything f was OK and if she could help. What a star. Here we are now sitting in another restaurant the best food in Leicester, in a great atmosphere with great staff. Pizza Express Management sort it out . We can't be the only ones. Call it Standing up Against Indirect and Direct Racism

Wanted a table for 4 there were plenty of tables available but the manager on the door seemed very reluctant to give us a table we did eventually get one but it felt very rushed and like they just wanted us out

Vino el domingo por la tarde a tomar una copa rápida y bolas de masa. Una hora después logró salir. Se pidieron bebidas y llegaron rápidamente. Pero después de 30 minutos sin comida a la vista y otra mesa al lado de nosotros que llegamos después de conseguir sus pizzas pregunté por nuestro pedido (de un plato de bolas de masa). Resulta que lo habían olvidado. Comida bien cuando llegó. Fue ignorado así que tuve que ir a pedir la cuenta. Mencioné que nuestra experiencia no había sido genial, pero solo una pena que voy a pasar a la gerente fue todo lo que recibimos. En realidad parecía que el gerente estaba justo a su lado cuando dijo esto, pero parecía totalmente desinteresado en intentar corregirlo. Numerosos intentos de llamar la atención de camareros y camareras fueron en vano y tuve que levantarme para hablar con alguien, no estaba ocupado en absoluto solo un puñado de mesas tomadas. Aconseja ir a otro lado.

Really good 50% off pizzas deal!!! Definitely worth it at that price. Great vegan options!!!

Overcharged.. had 2 lunch time offers £12.00 and kids meal £7.95 and charged £ 12.90 for cola ?? Won’t be returning staff not happy and mangers standing around .. no crayons for menu given to children! Bill 49.50 !!! Didn’t notice till got home . Won’t be returning!

Very slow service, waited almost one hour for our mains. Asked the waiter how long the mains would be as we had plans, he said he'd check and then confirmed it would be around 5 mins. When I queried this almost 30mins later, I was accused of mishearing. Won't be returning.

Muy mal servicio al cliente. Llevar el plato principal antes de terminar el entrante tampoco ofrecer ningún condimento o verificar si la comida estaba bien.

La comida más horrible que he experimentado. Camarero grosero, 45 minutos antes de que llegara la comida, la comida equivocada, la orden paralela entregada 30 minutos antes de la comida y que nos preguntaran si requerimos condimentos al terminar fue un insulto adicional a la lesión acumulada. Solía disfrutar de este restaurante, pero nunca más. No estaba excesivamente ocupado, simplemente se sentía como si al personal no le pudiera importar.

Very good customer service! Our visit was a while ago now, but I have been meaning to write a review to praise the customer service. We came here for lunch before a show, and a noisy family with young children sat behind us. I have autism, so I am sensitive to noise, and was feeling overwhelmed/overstimulated. I asked the staff to be moved, but the lower floor was full of families, and the top area wasn't open yet. The manager very kindly/discreetly moved us to the top area which was a lot quieter. The manager/staff handled it brilliantly, and I am very grateful. The food was excellent, and we had a very enjoyable visit. We hope to come back again soon, thank you!

Had a great experience. Chuna was very helpful and sweet to talk to.

Thanks Chuna for the amazing service

Thanks to Chuna in the Pizza Express of Leicester, we spent a good evening. She was very kind and patient. Thanks Chuna!! Also the dough balls and the American pizza were good. Hopefully, we’ll come back!

Staff were awesome .. They went above & beyond to assist us in our visit yesterday, just such a shame about the Actual Food 🍕 The food is so so bland blandy bland, there's no flavours in it .. I think because it's a chain franchise, they have to follow a strict protocol menu, I'm guessing .. Needs revamping & reinventing whoever's in charge .. Tipped the staff though because they were absolutely brilliant 101% 🍕 👎

We were celebrating our friend for her birthday our server/ manager (Vio) was so kind. He went above and beyond and made her day very special. He gave us a lovely dessert with a candle and even sang happy birthday to her!

Went for our friends birthday meal, service was wonderful , Vio was especially helpful and couldn’t do enough for us!

5 star service from Selene ! - delighted with her warm, caring attitude to serving her hosts. this service was complimented with some great starters - the pollo Milanese and calamari are highly recommended. pizzas - well you cant go wrong with a PE pizza. - enjoyed it immensely. highly rate the food, ambiance and service from Selene ! - well done and thanks for making our visit memorable

It's not as good as our previous visit. Service has gone down, even the basics weren't asked for , like top up on drinks, or if the food was ok etc. The food quality was good but the portion sizes have changed considerably smaller for the same money we were not pleased at all. We asked for some mayo for our little one but understandably they don't have any but instead we got charged for some garlic dip! Would I go again? In all honesty probably not.

First time here the pizza was really good, service was really good, the pizza was well cooked and my daughter loved it considering she doesn’t even eat pizza, would highly recommend, i did think it was a bit expensive for pizza and it was pretty small. They do need to start offering ketchup or some kind of sauce with the pizzas only thing they have is a chargeable garlic dip, so if you want ketchup take your own.

Deliveroo order #6664 Items ordered: Classic Smoky BBQ Chicken - £14.80 Spicy Chicken Wings(GF) - £8.25 Items received: Spicy Chicken Wings(GF) - £8.25 I captured images right infront of my home when receiving the order. Delivery guy called the restaurant about the missing item, I spoke with the restaurant personnel. Restaurant told we can’t do anything speak with delivero customer support. Had a chat with delivero customer support, they didn’t do anything for my missing items. Neither restaurant nor delivero took the responsibility of the missing pizza. I decided to see these people legally as I collected all evidence.

Visitamos el restaurante Leicester para el cumpleaños de mi hija, estábamos sentados en una mesa para 5 en una cabina que tenía una temperatura similar a la del interior de un congelador. El restaurante tenía 12 personas sentadas en varios lugares, 2 camareras y 1 chef que estuvo picando cebollas durante los 50 minutos que estuvimos allí. Nos pidieron un pedido de bebidas donde pedimos una jarra de agua del grifo y le pedimos que volviera cuando hubiéramos decidido nuestra elección de vino. Después de 40 minutos le preguntamos si podíamos pedir bebidas y ella respondió en un minuto, nos fuimos después de 50 minutos de todavía esperando a ser servido. Absolutamente horrible servicio, una joven grosera que no sirve, prefiere estar maquillándose que hacer el trabajo por el que le pagaron. Incluso el chef que estaba ocupado cortando cebollas salió a sentar a un par a una mesa. Fuimos a Zizzi en su lugar y tuvimos una excelente comida. ¡Evite pizza express!

The food is always great. My favourite is the veg cannelloni. Great idea to come for lunch if you’re shopping in Highcross. Staff are always helpful and friendly.

I don't actually like pizza, but Pizza Express is one of these reliable place and the only pizza restaurant I go to

We had Chuna, served us during out meal time, she was very happy with all the order's, and smiling, ask us if we need anything else, it was nice to be served by a very happy staff, thanks very much, for a great service. Regards, H.Mesvania

Do not go to the Highcross Pizza Express! The service is absolutely diabolical! The manager - Viorel is the most arrogant obnoxious self absorbed man I have been unfortunate to meet! The food was awful! The manager was too interested in himself!!! Shame on Pizza Express for having such a manager representing their brand!! WE WILL NOT BE DINING AND WASTING OUR MONEY THERE AGAIN!!!!

Purely a delivery review. The sizes of the garlic etc dips are ridiculous. Has some manager told everyone to give way less than other stores??

Came today for lunch with some friends and Madhu gave excellent customer service. I really recommend going to pizza express. The vegan gardinera was amazing. Really recommend.

Basically it is expensive ready meals heated up.

Can't fault the service however the pasta dishes we ordered were small in portion size, expensive and had very little taste and the same for the chilli lime prawns. However the calamari and pizzas were lovely. If we return would stick to the pizzas.

Hadn't been into this branch for a while, completely different service staff who were inattentive throughout our visit. Some of our plates were cleared, some not. We had to ask for service to order our food, asked for plates to be cleared, asked to pay our bill, twice. Disappointing. Won't be visiting again.

Hace algunos años, era cuando se podía cenar en un Pizza Express y disfrutar de una pizza sabrosa y perfectamente cocinada en un ambiente elegante. Nuestra experiencia, visitando un par de diferentes restaurantes Pizza Express recientemente es que han bajado colina abajo. Esta vez, en la sucursal de Leicester High Cross, tuvimos dos pizzas diferentes, una en el clásico, la otra en la base Romana. Ambos estaban completamente empapados, sin ningún atisbo de crujiente. Esto fue en un restaurante que tenía una sensación de malestar al respecto. También desmereció la experiencia que aunque el lugar estaba menos de la mitad lleno, los comensales fueron coralizados en una pequeña área del restaurante, manteniéndose un área considerable vacía por alguna razón. Esto hizo que se sintiera lleno y ruidoso. Como nota positiva, el personal era atento y amable, pero esto no será suficiente para hacer una visita de regreso.

I would say that I think it was nice But the Garlic sauce is enedohle and should not be eaten under any circumstance,

Amazing food and Chuna was the best waitress!!!

Didn’t accept Tesco Clubcard vouchers and the manager “Sunny” was rude about it. I wouldn’t bother with this place… Ruined the evening.

Woman serving had attitude blamed us for card not tappng said its your card not working she had weired face on

Food was quite bland - maybe we just chose the wrong thing. Gluten free base was unfortunately a very average gluten free base (have definitely had better elsewhere!)

Very nice food & staff were very helpful 👌 😀

Food: I ordered the Romana Padana which usually has fuller flavour but on this occasion it tasted a little bland. Service: Excellent and friendly Atmosphere: Very busy but staff were all composed and maintained a friendly manner Shaxos Travel on YT

Food was delicious and the server was very nice

Booked a table for 9.15pm on a Saturday night and arrived to be told the kitchen was closing and we'd need to hurry up. Mains arrived as we were eating our starters and when our plates were whisked away shortly after, we weren't offered coffee or the dessert menu. Our whole experience lasted less than 45 minutes and we didn't feel welcomed for a second of it 😔

Terrible service and management is appalling after 1 hour we had no pizza! Pizza exslow I call it!

The staff are outstanding but using the app here is tricky. I couldn't order a light pizza as part of the deal and was irked. Moving on though the staff were great and the food was pricy but good.

Served by Nicole well, prompt and friendly service. Good pizzas that weren't too oily and the cannelloni was creamy and well balanced. However they did not accept 2x £25 gift cards that were valid through to 2027 and would not budge, so had to pay ourselves. Nicole tried all of the machines in attempt to accept the gift cards but to no success, so appreciate her trying. The gift card website clearly shows Pizza Express as a participating restaurant so this was a shock. The manager was "new" to this restaurant and not welcoming nor sympathetic at all once he came to our table. Made my girlfriend and I feel like an inconvenience. The best he could offer was 10% off the total. Ruined a birthday meal and my girlfriend cried. Won't be returning nor recommending anyone to go there.

Had a great experience eating in . Staff were friendly and service was great . Taste of food was excellent.

Pizzas are always fantastic one of my favourite places to go for eating pizza in Leicester! Always book in advance especially at the weekends as it gets very busy. The only criticism I could say is the service is a little slow at times and you do get spanked on the alcoholic drinks pizzas re out of this world though!

Come here every year for my big sister’s birthday. Not too busy, comfy chairs and a nice atmosphere. Calamari was quite rubbery and the tomato sauce was just like tomato paste out of tube but the pizzas, garlic bread and dough balls were tasty and so was the rainbow slaw and desserts. Toilets are also very clean and good friendly servers! I would definitely come here again.

I recently experienced excellent service from one of your staff member Madu. She was friendly,efficient and went above and beyond to ensure a positive dining experience :)

I was really looking forward to my garlic prawn pizza, which delicious last time I had it. Unfortunately this time I could barely taste any garlic. The prawns were bland and the tomatoes were too sharp so I left dissatisfied. The service was satisfactory.

The service was great and not too busy for a Sunday lunchtime, however. The pizza was lovely and freshly made but the calzone looked bought in and more like a Greggs pasty without the filling. very disappointing... first time in a long time we have been back to a Pizza Express and think we will be sticking to the independent restaurants going forward.

Very helpful and friendly staff

Ordered and paid via the app which is good when you have kids, not much wait time! Great service!

Been here a couple of times now. Staff are always pleasant and the service is great. Food always arrives quick too!

This is a lovely restaurant, the service was excellent, not too crowded, and all round good except for my meal. Everyone else had Pizza which looked and tasted good jowever I had the Melanzane and I can honestly say I have never eaten such a bad one. In the past I rated PI’s Melanzane as the most delicious ever but this was simply dreadful. There were 4 pieces of roasted aubergine each with a teaspoon of cheese sauce on floating in what was clearly just heated up tomato puree with an excess of raw garlic in it. It was soo disappointing. I was expected a slow cooked layered dish of tomato, aubergine and cheese sauce, bubbling away and grilled on the top.! Come on Pizza Express, improve your receipe or just don’t serve it!!

So so disappointed. Ordered for the first time via Uber Eats. Both pizzas were cold by the time they arrived, ridiculously thin, soggy base, like a wet kitchen paper. Could tell the toppings taste nice but the overall appearance and presentation made this a big disappointment and unenjoyable. Not worth the price, and no incentive to ever order again or visit in person.