Pizza Express in Milton Keynes

Waiter was friendly and nice but I've ordered a pizza an hour ago and it still hasn't arrived if I could I would give service a zero I'm pretty sure the area is under staffed

It’s a shame because the waitress was really helpful, nice and cheery but I was given the wrong plate of food, the meatball cannelloni I originally ordered eventually turned up after everyone else at my table had finished theirs, so ‘express’ they definitely ain’t and that didn’t have any meatballs in it and a tiny spider crawled out of my salad. Then to top it off they tried to charge me for the meal they brought out to me which wasn’t mine and they turned down my veterans discount. What an awful experience. Never again.

Great atmosphere, very good food and polite team, especially Rachel. Keep up the good work!

Arrived at 18.40. MK Xscape.Waited 15 minutes to be told only taking bookings. Short staffed. Went online and booked for 19.30 (as also heard that CMK having staffing issues). Went back for table. Got seated. Slow service, chasing half order while eating main. Food good. Whilst at table noticed someone just helping themselves to a table without checking in. Advised lead person who went over and took their order! No booking and about 6 of them.???? Won't be attending a Pizza Express or promoting them anytime soon based on the latter. As should not be turning away people when feel like it and to let people rock up when they do. Also had manager advise to contact her via email. No response and been a week. Do not take seriously of bad reviews. 😡

Booked a table for 4 of us for 6:45 this evening and arrived a few mins before our booked time Straightaway we could see that although it wasn’t fully booked, the restaurant was busy and appeared to only have two serving staff and possibly the manager working on the floor too After waiting a few minutes, a member of staff came and spoke to us and explained that she had to clear a table for us, which she went off to do. She then led us to a table and gave us some menus. It then took approx 15 mins before someone came to take our order. The young lady was very polite and apologised for the delay, but frustratingly she firstly took the order of the family next to us, who were seated AFTER we were! Our food was very slow to come out. Approximately 30+ mins. The food itself was very nice - we had 3 pizzas, one lasagne and a variety of items to share for starters I had forgotton it’s still half term, and there were a lot of young children in the restaurant, which made it extremely noisy (I accept this is no one’s fault) and I could see a lot of food waste on the floor by high chairs where the rubbish had all sadly been left by families for the poor staff to clear up! (Why do people think this is okay?!) Unfortunately there was one particular couple with two very young children sat at a table nearby. I can honestly say that they youngest did not stop screaming for the two hours we were in the restaurant. To say we could barely hear each other talk is not an exaggeration. The pitch went right through us and resonated around the restaurant. Sadly the parents clearly thought this was acceptable and did nothing to console the poor child except eventually try and force a dummy in the mouth despite the child trying to spit it out. Babies and young children get bored in this type of environment and clearly the youngest was really tired and just needed to be at home. None of this is the staff’s fault but it did definitely spoil the evening, as conversation with friends was difficult and the whole restaurant was affected by this screaming child - clearly the parents were oblivious The two staff and what we suspect was the manager were working incredibly hard on the floor, serving and clearing tables etc .. but they were obviously rushed off their feet and understaffed. As well as us, others were waiting for bills, to place order etc Certainly wouldn’t rush back again… although the food was lovely. Maybe a different day the experience could have been very different

The team were completely amazing; ensuring our little one had the most unforgettable birthday celebration. Thank you x

I had an amazing dining experience at Pizza Express at Xscape Milton Keynes! Dorota was my server, and she was incredibly friendly, helpful, and kind. She made sure everything was perfect for me. The food was absolutely delicious, thanks to Noor, the talented chef. Every dish was cooked to perfection! Plus, the rewards program significantly reduced my bill, which was a fantastic bonus. Highly recommend this place for a great meal and excellent service!

Food was fantastic as was the service. Couldn’t recommend any more. Our host, Neia was brilliant too, made us feel right at home. :)

We ate here this evening. The staff were friendly and welcoming. The food was nice and fresh, the chef brought it to our table. He was also very nice and friendly. Great set of staff in tonight. They are a great asset to your business. Thanks for a nice meal and experience

Poor service, Not welcoming atall. When you order drink Glass is not cleaned. No check back on table if everything is OK. Dont see positive attitude person who served us. Chef cass was fantastic..food was very good.

We were quite tight on time which we informed front of house when we arrived. They were very good at getting us served promptly and we left in plenty of time due to their efficiency and professional manner.

Did not expect to wait nearly 2 hours for a meal, staff should have told guests the waiting time before being seated (a couple next to our table ended up leaving after their starter). The service wasn’t great, had to ask to be served, had to ask for the bill and no real interaction. Unfortunately, won’t be eating here again, potentially won’t be dining with any pizza express restaurants in the future. Staff customer service needs to be improved and overall management.

Visited here on April 10th for Birthday Celebrations and I was blown away by my service! The waitress was very friendly and kind, the food was cooked perfectly and well presented, and the other member of staff (maybe a manager?) noticed I was holding my sleeping baby and went and cut my pizza for me, which made it easier for me to enjoy my dining experience without having to disrupt my sons nap. I really appreciate this extra mile of kindness, and I’ll be happily returning as on a previous visit, despite it being a busy Saturday, we weren’t left or forgotten about! Thank you so much!!

Yesterday me and my partner went to have some food before movie. I ordered the Cesar salad with chicken. Im not joking or making up, but i wasn’t int expect that, the salads was done with 3 pieces of chicken, no tomatoes , no cucumbers.. a lot of salad leafs more then half bowl. On the top of that i found the piece of foil ( looks like the piece is when you open the bottle of sauce - need to take the foil from the top of bottle ) I understand that everyone is not perfect to make food, but the experience which i was having yesterday was terrible, i’m not to sure is because we come before 8pm , maybe the kitchen wasn’t having enough ingredients for my salads or maybe the main chef wasn’t in the kitchen to do my salads .. Really disappointed with food quality which i receive .

We booked the table for Sunday 24th March at 5.00pm for my husband’s birthday. We eat out occasionally because we have two toddlers and when we arrived the restaurant was closed with a sign on the door. Very upset that no one contacted us to let us know in advance. We even had a booking confirmation email.

There are two Pizza Express in MK, this one is better. Even better than the one in London Bridge. We ordered Margarita pizza,dough balls and wings. They are both excellent! Pizza is mouth watering and wings are in perfect tenderness. Staff is friendly and nice. I sure will come to visit again. All foods are yummy so I forgot to take a picture before we eat. 😋

We had great food at MK Xscape Pizza Express. But experienced rushed/stressed staff, flooded toilets and after 1hr25mins my son had still not had a dessert. Expressing my disappointment resulted in us being asked to leave 🤦🏻‍♀️ We arrived before 2 for a late lunch and was not informed about wait times before we were seated. At half 2 we had our starters. I could see other tables complaining, and people were being told they couldn’t come in to eat as they were backed up. One customer pointed out there were over 20 empty tables. We had our mains by 3. Food was great. At around 20 past 3 I took my son to the toilet and informed an employee cleaning tables around us we’d be back asap. Both toilets were flooded. Blocked sinks. Water EVERYWHERE…When we returned the table had been cleared and cleaned, my sons drink bottle and jumper missing. I asked a flustered employee where our belongings were. They went to get them. The woman we told about the loo visit then came over and asked what the issue was. I informed her about our missing belongings, the flooded toilets and how we’d been there 90+ mims and it was “taking the Michael”. She asked me not to be rude. I told her “taking the Michael isn’t rude, it’s the politer way of saying that”… that garnered laughter from other tables. She then asked me and my 7 year old to leave. I asked “what?”.. she said “you can leave”. I called her a clown and left… we thankfully got my sons jumper and drinks bottle back… i called her a clown as we left. The clown was a bulldog of a Spanish woman, dark mid length hair, short, hands on hips really not enjoying her day… We’ve been to some GREAT Pizza Expresses in the past. This one was the WORST. Avoid. I will be passing this on to their head office as we’ve never been treated like that in any restaurant.

Wouldn’t know if the food is any good. The restaurant looked about a quarter full to me, but was told they can’t do walk-ins, no explanation given.

The food was a decent price and filling. Nice for a quick and affordable dinner. We went on a weekday in the evening and the place was quite empty but still had a few tables occupied. First impressions were not the best as the manager who greeted us at the door wasn’t very friendly, didn’t even get a Hi until we initiated that we would like a table, basically having a mini stare off! Our waiter wasn’t much better, no smiles and she was not very friendly at all. I agree with another comment that the atmosphere was tense it made us feel very uncomfortable. Shame as I probably would’ve returned but overall didn’t feel very welcome. Maybe it was a bad day but definitely dampened our experience.

Pizza taste good! Friendly and humble staffs. Nice eating ambience

It was a lovely birthday meal to celebrate. Staff where friendly service was fast. The rewards are amazing to use.

Darota, was really enthusiastic about her job and she helped me and my friend by offering her helpful services. Thank you.

Tasteless…the pizza has the same taste as the £2 frozen one from Asda

I recently visited Pizza Express at Xscape and was absolutely blown away by the exceptional service provided by Celine. From the moment we entered, Celine greeted us with a warm and welcoming smile, instantly making us feel at home. Her knowledge of the menu was impressive, and she offered great recommendations that suited our tastes perfectly. What truly set Celine apart was her attention to detail and her genuine care for our dining experience. She checked on us regularly to ensure we were enjoying our meal and went above and beyond to accommodate our requests. Her friendly and professional demeanor added a special touch to our evening. The delicious food combined with Celine's outstanding service made our visit to Pizza Express unforgettable. It's not just the quality of the food that makes a dining experience remarkable, but also the people who serve it with passion and excellence. Celine is a true asset to the Pizza Express team, and her dedication to customer satisfaction is commendable. I can't wait to return to Pizza Express, and I hope to see Celine there again. Her exceptional service has earned a loyal customer in me. Keep up the great work!

Celine served our table and gave us the best service experience throughout our visit to pizza express she is exceptional and would definitely like to visit more because of this beautiful experience.

Celine is the best for her impeccable service

It's a fast food chain, you know what you get.

We was served by Celine and she went the extra mile to inform us about the menu and different options since I'm very picky, she is an asset to the xscape store. This made the xscape restaurant stand out to us a lot and we will be coming here from now on. She made sure everything is perfect with our meal and was very attentive. We was sat at table 34 . Shout out to Celine

Usually the service etc has been good at all the Pizza Express pizzerias we've visited. This one let it down and I don't understand why. We arrived around 7.30pm for a quick meal, and it was quiet then and only became more so the longer we were there. The waiter/waitress service was acceptable but our meal was spoilt by the kitchen. There were three of us dining, two juniors (11 & 9) and the junior food came but I had to wait some time for mine. How hard can it be in a near empty pizzeria can it be to deliver three covers to the table AT THE SAME TIME? Fortunately this isn't our local establishment so we won't be returning to see if the service improves.I hope you have a better experience, than we did, when you visit

Place was busy. Not enough staff. We had booked a table, but no table was ready. We were eventually shown to a table that was barely wiped down, was still dirty. It had been set for two people, despite the booking was for four people. We had to ask three times for the additional cuttelry, twice after the food was placed on the table. The food didn't arrive for over 90 minutesa and was overcooked and cold. One person's meal didn't arrive. Told it would be 1 minute, but nothing arrived for another 10 minutes, and even then only once we asked about it yet again. We asked for bottled water three times, but never got it. Two of us managed to get a glass of coke. The other two of the party never got their drinks, despite repeated requests. The whole thing was shambolic. Note - we have been to lots of other Pizza Express outlets and they are notoriously variable in terms of quality of food and service; but this was by far-and-away the worst dining experience of all time.

Great service, delicious food, highly recommend 🥰

We went there yesterday without a booking and was greeted by a gentleman named Connor. He got us a table for myself, husband and two children.The food was delicious and the service was exceptional. Thank you Connor :-)

You know exactly what you're in for with a pizza express - good food and a decent price. What was different here was exceptional service - a large party booking with little notice was not just easily catered for, but superbly. Charming and accommodating staff who simply couldn't have done more to help. Very pleased!

Not all pizza express's are the same This is one of the better pizza Express's in the area. Food is cooked well and timely. The staff are a lot more friendly and well organised than the one in midsummer place. It feels a lot more spacey and clean. Would recommend this one.

This is for Pizza Express Milton Keynes Xscape. My boyfriend and I were celebrating our 3 year anniversary today and unfortunately this meal put a damper on our day. Firstly, there was a line out of the door and nobody could seem to get any of the staff’s attention until a staff member came through the door and seated us. Secondly, it took an HOUR to serve us our mains and the pizzas were almost cold. Also people who were seated after us were served before we were. And thirdly, we weren’t checked on once and a staff member who I assume is the manager because she wasn’t wearing the uniform like the rest of the staff members, saw that my boyfriend was looking at her while our dirty plates were stacked (obviously meaning that we either wanted the bill or to look at a dessert menu) and she looked at him, SAW he was looking at her but then walked to another table on the other side of the restaurant and asked if they had finished when they were clearly still eating. Very poorly managed tonight.

Came here for dinner with my wife, and we were both pleased with our pizzas, as they were tasty. Pizza Express is the best chain restaurant for pizzas.

When we first arrived it took a considerable punt of time to be seated several members of staff ignored us and didn’t bother to acknowledge we were there which was disappointing. The complete saviour at that point was Celine, from the moment we were sat she was attentive, super helpful with questions, kept us informed about our food timings etc. she was also very friendly and lovely to talk to whilst ordering. I couldn’t have asked for a better service from her. Thank you Celine! The food was good all meals were tasty etc. all in all a good experience.

My wife and I called in for a lunchtime pizza and were given a warm welcome by the front of house staff member We shared a diavalo pizza which was very tasty The service was quick and attentive it's not first time we have been here but first review as I don't normally do reviews but thought it was well deserved We will be back again

Excellent service and good food

First time, and was served by Luke on a table of 15!, all pizzas cooked to perfection, The service that we all received from Luke was First class, nothing was to much trouble, pizza express he is a tremendous asset to your business,, Thanks luke for making this a perfect visit

Good and delicious food and drinks and welcome staffs at pizza express.

Service was friendly but slow and the bruchetta was massively overcooked

Was stunning service from our waitress Ebony, she was very polite and always helped when needed, amazing costumer service, please pass on my praise and if you're visiting make sure to ask for ebony's section!:)

The venue has been remodelled since our last visit. It looks great. The only downside is the noise levels. There apoears to be a complete lack of noise dampening fixtures such as wall or ceiling panels. The place was only half full but the noise made it difficult for me to hear. The server was prompt taking our order,and we could see it all liated in the app. Food was hot, looked great and was fab. Paying through the app is genius, and gave a great experience with no need to wait until a server had a free moment.

The food was good, but everything we ordered arrived at different times, which meant that some people were halfway through their dish or even completely finished before I even got my main.

Food was nice as is most pizza expresses, the service was dire, managed by kids unfortunately. Had we not used clubcard points to get the bill down I would have been savage with the experience.

Much nicer that the pizza express in the main shopping centre! Standard pizza express experience, so nice food and good value if you've got some vouchers.

This is for the Xscape pizza express.arrived today with a booking. We were given a table with highchairs which wasn't suitable as I have a 3 year old with me. Eventually was sat down and then manager came over with an excuse it was booked for another party. Which never arrived in the 2 hours we were there. Our drinks came to the table but no glasses. Our food was served and the guy in the waistcoat, assuming manager stood 2 feet away, muttered if we're happy with our meal and walked away. We have food in our mouths and couldn't even answer he walked away so fast. The children got menus but no colouring pots we had to ask for them. I decided to break my fast here, it's Ramadan. I tried to explain this to the waitress and she didn't understand anything so I didn't bother trying to explain any further having waited 15 minutes shifting tables. Luckily I packed dates with us to break our fast. Very slow service, starters took forever to arrive. No attention to detail here at all. Stadium is much better, think we will just stick to our usual spot ! Appalling service and hugely disappointed to be moved when no such party arrived. It was evident they wanted people to be seated a certain way, should just be honest about it !

Booked a table for 6 for a birthday - felt the service to be overbearing at times; from asking us to open the bottle of prosecco ourselves, asking umpteen unnecessary questions or coming over multiple times to take the plates away while i was still eating. This wasn’t an isolated feeling and those I were with felt we weren’t offered much privacy to eat. I understand how stressful it is to remember things while serving multiple tables, however numerous things were constantly forgotten so I had to chase them up myself. Aside from that, Alex (says that on the receipt, not sure if that’s her name) had her heart in the right place, it just felt a bit too much at times. She was trying way too hard to get everything right—which I respect—but sometimes sticking to protocol works better for both the customer and the waitress! Also worth mentioning that the dough balls were incredibly hot but the pizza was pretty much cold. Again, nothing too big of a deal, just feels necessary to point out for the future. On the plus side - great vegan options!

Prices have been put up and really not worth it

So delicious and fantastic service as always. I recommend the sloppy Giuseppe with added pepperoni! And all pizzas must be accompanied by their amazing house dressing to dip! Reminds me of dominos garlic and herb dip. Also, student discount is whopping 30% off Sunday-Thursday!

Excellent food and brilliant service by Celine. What an excellent waitress. Friendly, efficient and with a lovely manner about her. My family and I highly recommend it here

Fantastic service and food. The waiters were attentive and also the food was incredible. Definitely one of the best PizzaExpress I have had. Keep up the great work.

It is so sad to see what used to be a great restaurant chain being run so poorly. The food was not value for money, they attempted to charge us for drinks we didn't have. Will not be going back!

Staff are nice to you in the beginning but once you've paid the bill, managerial staff become hostile. Not going back there again. They can go do one

So made an order in store as the website wouldn't except gift cards as payment. When I made the order in the restaurant paid alot of money. I asked for thick crust they put it through as thin was waiting 30 mins for the order was then told they messed it up so had to wait another 30 mins so was there 1 hour in total then when I got home they had still messed the order up. Absolutely useless.

Reliable menu, welcoming staff/service, child friendly. Thanks for good start to Christmas.

Literally the worst service I have experienced in a long time and I frequently visit restaurants, they forgot our food then told us that they didn't have 4 of the options, then deliberately left us waiting to pay for 15 minutes.

I had my pizza express delivered by deliveroo last weekend and I chose the vegan nourish bowl with some chicken and it is absolutely amazing! Love that salad bowl 🥗

Would visit again, took care as I am coeliac.

Great service. We were in the last booking for the night but did not feel rushed or pressured to finish. Food was great, all items on the menu available. Vegetarian options varied and customiseable.

First visit in forever. Still has excellent pizzas and wonderfully friendly and efficient staff. Visited on a Saturday afternoon and it did feel like we were in some kids' adventure playroom!! Parents mesmerised by their phones, oblivious to their offering running amok over the benches, throwing stuff and constantly in and out of the restrooms!!! Real shame, cos it's potentially a good eaterie.

Celine was amazing, very good waitress and extremely good at her job, what tops it off she gave us advice for our futures that we will most likely look at doing because of the passion in how she explains it, would highly recommend her to anyone that comes in

We had a lovely lunch today. Our waitress Celine was lovely and friendly. She really made our visit!

Thanks Celine. Great, efficient, attentive service, decent food for the cost and nice setting. Always a good go to for ease.

A good pizza express overall. However service was a bit slow today. Would be concerned if I was coming when they were actually busy.

Really enjoyed the food, the service and how quickly we were seated with Celine moving tables to fit our group in. The food was made quickly, and was delicious. Our children really loved the food, and they are terribly fussy generally. It was very busy, with lots of happy customers enjoying their meals and my only regret is that this Pizza Express is not our local one.

Nice staff. We arrived very late, close to closing time and they allowed us to order and dine in without any pressure. Kids fed, back on our journey. If I visit the town again, I'd definitely eat there again.

Been here this evening, part of my pizza description was some like it hot, or something similar, this didn't have a single chilli in it & was tasteless, it was also supposed to be served with a side salad, a bunch of spinach arrived! On a large spinach leaf was a dead bug & a load of dirt (my son brought it home to look at properly under a microscope def a bug) mine was also burnt on top. My daughters was missing chilli & tomatoes, the only decent one was my sons kids meal. The service was extremely slow they made us late for our bowling booking. Wouldn't waste my money here again. Wasn't offered any condiments & nobody asked how our food was.

Very disappointing. Out of many things in the menu, No Sloppy Guessipi, a number of desert unavailable including caramel ice cream.

Great friendly and attentive service from Celine

Was first seated at a broken table, moved to a table under a leaky air con unit (lots of harmful bacteria in those things) finally the third table was okay but the marble was chipped. Ordered a sharing starter and two mains, the mains arrived just before the starter which is disappointing. There was a serious lack of choice when it came to soft drinks and there was confusion when I ordered vodka with a mixer (I only received the mixer at first before it was corrected by being given a shot glass of vodka to add). We then received a jug of water but no water glasses, the waitresses were in all fairness very busy so we had finished before we could ask someone for some water glasses. Credit where credit is due, the food was hot and tasted lovely and there was no fault with dessert. Despite all staff being absolutely lovely I feel a little refresher course may be needed (nothing serious but would improve the customer experience) Because of the issues with the timing of service and the run down condition of the restaurant I would really struggle to recommend this restaurant. MK1 restaurant will give you the same food with a better experience.

Lovely food but the service is poor they all stand around talking Such a shame!!

Nice pizza, but half the menu wasnt available, none of the staff seemed to know why not. And the place isn't very clean. The cobwebs would look good at Halloween, but not on a summer afternoon in August!

Very average service and food. Waited 30 minutes before being offered a drink. Food took another 40/50 minutes to come. Pizza was under cooked in middle. Restaurant not even half full. Staff standing around chatting. Disappointing for a large chain. Management of floor seems to be lacking.

Nice service but the pizza wasn't good as I expected

Staff stood around on their phones talking amongst themselves

Booked a table for 7 for my birthday. 5/8/22 around 9 o'clock. Food was delicious. We all enjoyed our meals. Cant remember the waitress name. She had dark shortish hair and glasses. She was very friendly and attentative. Will definitely be back again. Great experience 5*

Brilliant. Would recommend, and will definitely come back!

WORST PIZZA EXPRESS IN THE UK. I have tried and failed on multiple occasions to dine at this location. Often telling me they are fully booked but if you check online they are empty! They staff are beyond rude and the manager is straight up horrid. Be warned you have to beg to get a seat at this D Tier restaurant. Go to wagamamas across the xscape. trust me. I have never experienced beef with a restaurant like this one. L Pizza express.

We had a lovely meal but the staff were especially lovey. They we very attentive and friendly and made the dining experience very enjoyable. Keep up the good work

Excellent speedy service by very friendly and helpful staff. Food was delicious.

Went here tonight and was served by Amber. Fantastic service, took time to explain the new app and best deals. Food was really nice, hot and premises clean. Thanks Amber for a lovely start to the evening.

Took the MK team for lunch in Pizza Express, Xscape... fantastic service considering there were 12 of us. Everyone enjoyed their dishes and the staff were amazing. Amber was brilliant, bubbly and made us feel welcome. The kitchen staff were also on it, making sure our food came out quickly.

the food was excellent, and not a long wait for it either! our waitress megan was amazing and very attentive!

Came today and was served by Charlotte H. Nothing was too much trouble she was very friendly and helpful. The pollo pesto was lovely and creamy - didnt know they did different pastas! Will definitely be back, thank you!

All credit to Lavinia, an amazing server who was quick, efficient and very kind. The food was perfect and a great value. Thank you!

Lovely meal at this Pizza Express. We were served by Lavinia, who was very attentive, and made our meal even better! Would recommend 👌

Really poor experience. We ordered our food only to be told shortly after that our waiter had walked out! I asked a waitress to check that our order had been placed. An hour later we were told that they'd 'forgotten' to check and our meal hadn't been ordered. Finally got our food 90 mins after placing our order and was then late for a work's party 😞

Not going to lie wasn’t the best experience we had today got dough balls prawns and pizzza staff seemed so off and busy we were given the wrong pizza and I had to tell them you’ve given the wrong pizza then waited with a starving child for the correct one took 10mins and then at the end we got dough balls to takeaway which for some Reason took 15mins almost missing our bus back home it wasn’t until I asked are they ready yet until the staff actually made them also pizza was not cut had to use the blunt knife they gave to cut the pizza which is a hassle wouldn’t eat here again the one in London is way better portion size was small too

EXCELLENT Service and friendly staff great food 👌

Outstanding food and great service. Highly recommended 👌

Cold, burnt, I would not feed my dog this pizza. This will go straight in the trash. Waited 2 hours for this to be delivered only to end up in the bin. Hate trowing food away but no human can it this.

Great place for fellowship and food service was Awsome staff were polite and very helpful . Had a great time

Arrived at 11.30 (opening time) waited to be seated and was told by a stressed out manager who seemed offended we walked in, that there is 'no way you can eat here now, I've got no waiting staff, not enough kitchen staff,' etc. I did check we were there at the right time, but he said "I know, what can I do?" and that was that. Very little courtesy or politeness. Don't mind being turned away, not their fault if staff don't turn up, but maybe keep the entrance locked? Or just be less rude about it?

They were not busy. They took half an hour to give us doughballs and then another half an hour to give us our pizza. It looked like they had forgotten to make the pizza and when we asked why it was taking so long, they didnt even apologise. Staff were standing around talking or using their phones.

Staff were great, but very cold in restaurant and kids bolagnaise is rubbish(throughout chain).

Not great at all. Toilets not checked, tabels around us not cleaned for long time service disappointed.

Excellent pizza, nice staff and helpful manager.

The waiter we had was good but other staff walking around as if they were on a different planet eventually got food which was good