Pizza Express in South Oxfordshire

Over cooked dry pizza it was absolutely terrible

Great service and accomodating staff. Food was quick and your standard pizza express quality. A nice family meal

Pizzas were good. Kids party upstairs was a bit noisy. Nice atmosphere though and good friendly service. 70 quid for two including wine & desserts

Pizza Express Henley on Thames. One waitress working flat out so service slow. Not her fault. New chef managed to burn polenta chips and calamari. Some starters took a hour as did main dishes. Generally however it was a slow but enjoyable time. Just difficult when children want their food

This is my local restaurant and have been only a couple of times this year , both times the wait for our food has been quite a while which one would expect a certain degree of wait when food is being made from scratch, when our starters came mine looked like it had been sat on the pass for a while as the sauce had that dry top and the arancini was also dry, my grandsons doughballs doughballs were also rather burnt and was served with butter not houmous as was stated didn't say anything as didn't want to wait again, or pizzas were nice though, bonus, even though the wait again for them was a long one. The lay waitress was lovely the male waiter was a bit abrupt in his manner and found this also when he was turning customers away as they had no tables free at that particular time.

Busy Saturday evening on Henley Royal Regatta weekend, the staff were running around but still friendly, attentive and pizzas were great as always at Pizza Express. Nice setting and great great atmosphere when busy.

Visited during Henley week so very very busy. Service was friendly and quick and the dough balls great - hot and fluffy. The main issue was the pizza - very disappointing - undercooked, flat and soggy, like the oven was not hot enough. Think frozen mini pizza that has been cooked all too briefly at 160C

Avoid this place. They had no wi fi and charged us the full price for two very dry pizzas which were expensive. We have since heard that the restaurant could have manually processed the offer but declined to do so. I wish I complained at the time and insisted on a refund. Have had much much better pizzas elsewhere.

Got a takeaway surprise bag which was absolutely awful

Went with my grandchildren and they are so child friendly

Really good kind consideration of the member of our party that can't eat gluten and lots of options for him in spite of the challenge that the gluten-free pizza bases had run out.

Great staff and speedy service I would definitely recommend!

Amazing service & fab food once again!

Thank you for your wonderful service and your amazing GFCF pizzas and puddings! 😁

Very quick service, food tasty and reasonable price, very nice desert, would recommend.

Everything was amazing - portion sizes, taste & quality, cleaniness of resturant, and service received. Will 100% be returning!

Popped in for a late bite. Just what we wanted/needed. Katrina was very helpful, thank you.

Ordered via Deliveroo 22 Dec 2023. Usual order (same as normal) yet all was awful and inedible. Deliveroo refunded (credit to account) but we hate wasting food and this lot was binned. Our Smoky BBQ Chicken pizza was tough, dry and extremely spicy. So spicy that my ‘heat loving partner’ couldn’t eat it. It’s never been spicy before. Our classic Margherita Pizza was overcooked and tasted bitter. The Garlic bread w/Mozzarella was cold and really doughy. The Lemon & Herb Chicken wings were horrid, seemed uncooked and tasteless. The Halloumi Bites were dry and burnt. We tried calling the restaurant multiple times from two different phones but they never answered. We haven’t ordered again or returned to the restaurant despite it being within walking distance and having an App full of points/freebies. I’ve no idea what went wrong that evening but it was a complete mess. (Original review removed Dec 23’ due to technical glitch, hence recent feedback for previous experience)

£40 for a pizza, dough balls and some cheesy bites take away. Bland pizza, rock hard dough balls. Not an experience I will be repeating.

Disaster in the kitchen on our last visit, but friendly, patient servers made up for the food. Not the usual experience at Pizza Express but they must have had an off night!

Great service and friendly atmosphere. Really enjoyed the food!

After ordering through Deliveroo I have had a good service but before you look away from my review be rest assured. ITS PIZZA EXPRESSES FAULT!! Not Deliveroo’s. From the start of ordering from pizza express. Firstly: ordering off their menu online, the pizzas arrived without the toppings they offered, for example, no spinach on a chicken pizza, or no side when ordered. Secondly, pizza arriving not even sliced which sounds petty but this is what they provide and did not do. Thirdly and more to the point, pizza ordered and I phoned in to explain how I wasn’t happy in the past and was prepared to order again to give a third chance. Spoke with the General Manager directly! She explained they will carry out all work to the highest standard. The pizza arrived crumpled up and stuffed into the box. They claimed it was the rough delivery from Deliveroo which you can’t imagine as even if the box was turned up-side down in transportation the condition of it would never end up like this. This was retaliation from the staff I imagine as I complained about a previous order being sent out without the toppings ordered or the side dish of food. This is so un-professional and guess what they won’t be getting away with this. The head office will be getting a full complaint. Basically stop skimping out with your low paid staff and do the job properly. I’ve been running my business long enough to see the shoddy work. Pizza Express Henley has gone down will. Take my word for it.

I had funghi de bosca Pizza and it was delicious. It certainly exceeded my expectations Service was friendly and slick, great experience.

An excellent family evening meal, great pizzas and most definitely excellent service with a smile from the delightful Rita. We came away pleasantly satisfied from the great food and uplifted by Rita’s lovely personality and efficient service. She is most definitely an asset to Pizza Express and we look forward to returning.

The restaurant is a bit 'tired' and lacks atmosphere...it could really do with a refurb. The food was nice and the staff were extremely friendly and welcoming. We'd eat there again.

The food has gone down hill at all Pizza Express unfortunately. The whole company needs to get back to what is used to be.

We felt like a day out in Henley-On-Thames and use our Tesco vouchers for lunch, so downloaded the PizzaExpress app to get free doe balls to be told cannot use when using Tesco vouchers, Anyway we ordered our food a chicken salad and a La Cuban pizza, it didn’t take long for it to arrive salad looks nice but how can a salad go wrong the pizza on the other hand was lacking toppings about 5 pieces of meat and a chopped tomato on top, to be honest for £16 it wasn’t good value, even with the vouchers. You get more topping on a £2.99 pizza from Aldi Will not return

Always reliable for good pizza for adults and kids.

Always a good shout at PE, we go there regularly and love it.

A rather small Pizza Express off the main drag situated on the corner. I believe there may have been an upstairs, but we sat downstairs. There didn't appear to be enough staff for the amount of guests. I am glad we booked as I am not sure we would have been able to eat here otherwise. The food was very good. We had Dough Balls starter and then the BBQ Burnt Ends Romana Pizza and Carbonara Pizza Express Al Forno.. the food was really lovely, other than some ends of the pasta being burnt. The service was slow, we had to ask a couple of times for our jug of water and it felt a while to order and get our food. It was a bustling busy place which caused it to be rather noisy. Luckily I checked our bill as we had been charged for an item we didn't order or have. When I pointed this out the girl said she had realised she had done this and then forgot to remove it.. Overall, worth a visit for the food, but be prepared, you may have a wait on your hands.

The prices were fairly average for the food and drinks, however the service was very poor. Our mains arrived at the table with the starter plates having been forgotten to be cleared, an hour after we ordered. They also forgot our garlic bread side, we asked for some salad as stated on the menu to be on the leggarra pizza and this was just a pile of leaves. This salad was then added to our bill, which I felt was poor service. The waitress was generally polite but made no real effort to apologise or rectify the situation, Generally very average in food quality and service Would not recommend

Sunday lunchtime: Food was fine and the wait for the food was ok Service was terrible, seemed like a lot of waiting staff but no one interested in helping, staff on mobile phones etc. Also rude, felt like we were being shouted at, no calm welcoming mannerism Also didn't say goodbye. No tip was given and we won't be coming back anytime soon

Always delicious food, friendly staff, good atmosphere, the manager of the restaurant kindly checked if everything is ok with the food..Definitely my favorite place.

This is a great little restaurant and the prices are pretty reasonable. The app is also super handy and means you can pay at the table. It was also clean and not too crowded. The food itself was tasty and arrived quickly. The staff were friendly enough. The only downside was that the staff seemed incredibly rushed and stressed, to the point of them literally running around, despite the restaurant not being that busy. I thought this was a little alarming and dangerous and I hope they’ll hire more people if there’s a staffing issue. That said, I’d definitely come back here as it was a good experience overall and I’d recommend it to others.

Really enjoyed the Romano Duo (a pizza you can combine two of your favourite pizzas on one). Kids loved the 3-course deal and the doughballs.

We got what we ordered and were happy with it.... ♥

We came with a very large group of 35 and the staff were all so efficient and helpful, the whole team were amazing but especially Susan who was brilliant at communicating with us and so quick to sort everything when things got confusing with so many orders! Thank you all for a lovely meal

Great family place, we love the pizza and the Pasta, and the staff are always very helpful

Food ok but very crowded. They have squeezed a lot tables into a small space.

Food is lovely and staff are always kind

The food was lovely 😋, the staff is lovely and the food is good, I would recommend it for a nice pizza 🍕, the passion fruit lemonade was amazing 🤩 the building about 100 years old (I may be wrong) so it is quite a low ceiling in places but it's ok, I liked it hope you do to.🥰

We stopped in around 2pm on a Saturday and were quickly seated. The member of staff who took our orders and brought out our food was lovely - she looked genuinely happy to be there and made it all the better for us. She even anticipated we wanted pudding! We shared a starter and pizza which they happily provided plates for and even cut the pizza for us. We had the BBQ burnt ends and it was one of the nicest pizzas we have ever had! A shame this isn't our local Pizza Express as it was brilliant and in such a quirky building.

Meeting family for a pre Christmas get together on a freezing cold day. What a huge disappointment our meal was. 1 . It was very very cold in the restaurant. 2 . The pizzas arrived and were barely cooked and soggy..the gluten free option choice was a margarita and extra cheese was asked for. The pizza base was grim , barely any cheese just loads of cold tomato paste. 3. All three pizzas went cold immediately as served in a cold restaurant on cold plates at a cold marble table. 4. What a huge disappointment and a total waste of money. 5. It was mentioned how cold it was but we were ignored.

The food was good, the service was excellent, but the restaurant was so cold it was uncomfortable, even with our coats on, so we left as quickly as possible.

Not up to their current standard

We ordered through Deliveroo who are great. Can’t say the same for Pizza Express. Firstly, the dip we paid for didn’t arrive. I rang Pizza Express and they said we had to speak to Deliveroo for a refund. Then both pizzas were stone cold, one had a big hole in the middle and the other tasted weirdly chemically, and was spicy despite ordering my usual mild Classic American, and there was a weird roasted pepper flavour? I’ve ordered this pizza many times before and never had this. Won’t be bothering again!

The food is business as usual, same good quality as you might expect. All members of staff were genuinely kind and approachable, so I'd like praise all waiters on the day of my visit (4 December). Just one minus which spoiled the atmosphere a little bit. I am fully aware that we are in the middle of cost energy crisis but it would be sufficient if you turn on the heating at least a little bit :)

We have been there with my daughter and her classmates and their parents after the ballet. The food was delicious, personnel were very friendly and the place atmosphere is beautiful. We will come again.

General pizza express experience but slightly better than expected service.

I was very disappointed with the choice of pizza, the menu promised a salad in the center, the pizza cost about 16 pounds, I ended up with a thick piece of dough 5 shrimps and a handful of spinach instead of the promised salad and even no cheese .. So Expensive and so not good. Ps The staff of the restaurant are doing well. The problem is in you general menu what is misleading and false

Pizza express, you know what you're getting and can't argue. Only rated down as they brought us two regular doughballs and we ordered one GF. Those things just can't happen. We then had to eat separately as they GF ones took ages to replace.

Never get an order right, no garlic butter with dough balls (also incorrect number of dough balls). Cold food. For the price of the food you'd expect them go check the food first.

Pizza and dough balls are what you'd expect from a Pizza Express (good quality chain restaurant style) but the building and location are a little bit special. It's very conveniently located and the internal layout is eclectic and muddled in a good way (little alcove spaces and twisting stairs that seem to reflect the building's age). On top of that, the staff were genuinely great - approachable and fun, easy-going but efficient. Nice spot to grab a pizza.

I have nothing but fond memories of this Pizza Express.

Very disappointing trip to Pizza Express in Henley, today. Both my partner and I were seated quite quickly, but then had to wait over 30 mins for someone to take our order - in an almost empty restaurant. The starters took almost 30 mins to arrive and then another 15 or so for the mains. The staff didn't seem bothered that we were waiting for drinks, table not cleared etc. And then when it came to paying, the lady tried to tell me my voucher wasn't a voucher and didn't know what to do. The whole ordeal was awful from start to finish. Won't be going again.

DO NOT GO HERE IF YOU HAVE ALLERGIES- I told the waiter I had a nut allergy as I ordered. I got the baked mushroom which has the pine nuts on the top assuming they would take the nuts off the top if they used there heads. The food came with the same waiter carrying something with nuts on top and put it in front of me!! I went to the other waitress (pink hair) who was lovely and took the plate straight away. We then waited ages for the manager who tried to stand up for the chefs!! Basically saying mistakes are made and they have all had training, which this mistake can’t be made !! It’s my life at risk, also told me that he might have got distracted which is very unprofessional! Will be taking this further so other people don’t have to experience this. I am very upset

Friendly and helpful staff but slightly chaotic. It's a small restaurant and was very busy. Not helped by the card machine malfunctioning. Food was usual Pizza Express!

Been going to Pizza Express for many years. The worst service I have ever had at one. Restaurant not busy and servers clearly not trained and don’t seem to care either. This is our table mid way through desserts. Just shocking….

Managed to get a table for 12 very late on. The food was as you expect from pizza express. Service with a smile too.. food always tastes better when served with a smile!!

Good customer skills. We had a small problem with one of our starters and they got it corrected without any fuss.

Fantastic service, especially for families with small children. Lovely staff, great service and amazing pizza!

Very very busy Sunday lunchtime, pay day weekend! quite slow service but very friendly and attentive, great food!

Good food, great service. We tried this Padana and it was great.

La pizza senza glutine non era un granché .... Il servizio è stato abbastanza buono

Great improvements in their vegan options. Nice staff.

Extremely disappointed with our meal out. Food took over an hour to come. Ended up being late for the movies. Would not recommend.

Slow service and ended up with burnt pizzas.

Amazing food, service and atmosphere. The waitress Amelie was lovely and a credit to all Pizza Express establishments. Thank you so much!

Extremely disappointed with Pizza Express . They now value Deliveroo customer above their own . we were told due to a busy Deliveroo night we would have to wait 40mins before we could eat . We had previously tried to a click and collect , but their website kept changing collection time . Would not recommended. Also they do not bother answering their phones

Very nice clean friendly and helpful staffs .food comes hot and on time.

Had dinner at Pizza Express in Henley on Thames in the town centre. Been given a table for two without the need for prebooking unlike their competitor 100 metres from them. Wonderful service and food was excellent. The waitress from Hungary was very pleasant and helpful.

Great staff, yummy food and cozy ambience.

nice pizza, good vegan menu but very slow service

A very strange greeting when we visited on Sunday 30th August. Arrived shortly after 11.30 am and was asked if we had booked, We said we hadn't and also said we wanted to use our tastecard and just wanted a quick meal. The greeter went away to check and said they had no space and that we needed to book?? The premised was totally empty at the time, we said can we book and was told no and to come back in 30m, we asked would be given a table and was told no??? but to come back and try. We didn't bother returning but decided to phone to see if we could book but no one answered the phone. Very disappointed as we're fans of this company and enjoy going to their Paddington basin restaurant where we also receive a warm welcome and great service. We certainly wouldn't return to this beach....I think they need to retrain their team there as this reflects very badly on the company.

Got a nice window seat nice atmosphere great tasting food

Child friendly restaurant, staff are very pleasant and helpful. Food is good. We keep coming back!

Was a good experience. Good service as well.

Restaurant uncomfortable chairs,Tables with no flowers.Waitress pleasant but only one .Food ok and good value.Nice way to spend a wet Friday

Very friendly service and a lovely meal.

Perfect! The Pizza Express in Henley on Thames is a quaint restaurant. Staff are so friendly, helpful and patient. The food was absolutely delicious. Have eaten here many times and highly recommend it. Henley is a gorgeous town on the Thames and definitely worth a visit.

It’s ok. Child’s portions were smaller than we’ve had at other Pizza Expresses. Service was just ok, not exactly friendly or fast.

Lovely food, great service, excellent value for money.

Pizza Express well certainly in Milton Keynes have seemed to have lost their way nowadays.

Friendly service - enjoyable food - nice ambiance. We used our voucher from the local car park for two of the diners and added to it with items that were not included in the deal. This visit confirms the recent improvement in this branch of Pizza Express.

always a great pizza and a convenient venue

Staff friendly, Pizza nice enough. Pleasant place to stop and eat, would go again. Being Henley a bit more expensive then we'd pay in Hertfordshire but understandable.

Pricey and the pasta portions are really. If it wasn't for a 2 for 1 special then we'd gone somewhere else.

Awesome food as always! Nice place to stop at for food etc

Good food, nice clean decor, a great place to enjoy high quality pizza with family, friends or others.

Love the food but the staff cram too many into the downstairs seats when it's busy. spoils the experience and restaurant eating is whole experience, not just the food

Great service. Exactly the pizza l expected a padana with classic base, never falters

Fairly slow service. Phone in pickup offers are not always ready. Food is very good.

Good value using clubcard vouchers.

Food was very slow in arriving (45+ mins), and some of the pizzas were soggy.

Terrible experience - 45 minutes to get our starters, and another 30 minutes to get our pizza. We've been going to this branch for nearly 20 years but in the last year they've put their price up buy a quarter and reduced their menu. All at a time when there are other newer pizza brands in Henley. Won't be ever going back here. What a shame.

Very busy on Friday night. Make a reservation

It was delicious especially the kids menu.

Asked if we had booked, although the place was half empty, we found this very unwelcoming. A cocktail stick was found on my plate under my pizza. When trying to pay, there was no interest from the staff and so took a long time to pay. Wouldn't bother going again.

Fantastic quality. If you have an NUS card, great value too. Parking in the council pay and park area next to the restaurant is free after 5pm.

We visited on 04/08/18, was packed and staff were rushed off their feet. Took 30 mins from ordering to get our food. They really need to employ more staff and expand their space.