Pizza Express in Brentwood

Waited 1hr 55min for order and when food was delivered was cold. Really disappointed

Georgiana was outstanding as server, very helpful.

We had a lovely trip to pizza express this evening. It was a group of 20 but the restaurant handled it very well despite being short staffed. Thanks for having us - we’ll be back.

I loved this place, the food were great and the staff were really friendly

I love pizza express, I went there with my family and we all had a blast. My 8 year old son really enjoyed his meal and my daughter also had a blast. Everyone there was so very friendly and understanding

I had fun. I came here on a date with my wife and the food was good

The Pizza was very good but the place lacked atmosphere and good service. Will go back and give them another chance!!

We had a wonderful time at this restaurant, excellent food, perfect service, we’ll be back. Thank you

Marked down as so expensive. 5 adults 1 child. 2 drinks each. No starters or desserts £160. The pizzas are good but it's too much cash for Pizzas!

Popped in on a slow Saturday afternoon. Usually Pizza Express is reliable all round but the staff here were super friendly and helpful, really liked the set up as well. More casual vibe going on towards the back area. Pizza was a little too well done on one corner but other wise all good.

The vegan pizza was burnt so my daughter couldn’t eat it and my salad I paid for olives and chicken but this didn’t come with it.

the food was literally ice cold

For a large group it was nice to be all together, and out of the way of other diners. We had a number of children with us and Lisa our member of the waiting staff ensured they all got their order

Standard pizza express experience where you know exactly what you're getting; lovely food, staff and service.

Order did not arrive and pizza express Brentwood were impossible to contact.

This is not the first time my delivery was late which created problems. The app gives you an estimated time and then increases very close to delivery time so that it goes up by 10 min or so each time and you are never sure when you’re getting your food. the courier waited 30 min at Pizza Express so when the app shows courier waiting you think it’s soon. Also could not call in during the time to speak to anyone to change order as it was accidentally not gluten free.

Had a lovely meal with a friend. Older waitress was lovely new her stuff!! Thank you .

Great place to celebrate, thanks to all the staff (especially Lisa!) for the service :)

Great food and staff, especially Lisa who was really caring and thoughtful!!

Great for families. Service was really good

I am delighted to take this opportunity to express my sincere appreciation for the wonderful pizza party that was organised for my daughter's seventh birthday. The event exceeded all of our expectations and left a lasting impression on all the guests who attended. The level of service provided was truly exceptional, with the staff demonstrating a perfect blend of professionalism and warmth throughout the duration of the party. The activities that were planned for the children were not only engaging but also well-thought-out, ensuring that every child had a fantastic time. A special mention must be made for Billie, whose presence and leadership truly made a significant impact on the overall success of the party. The children adored her and her enthusiasm was contagious. I wholeheartedly recommend this venue for hosting parties, not only for children but also for adults such as business gatherings and team-building activities. The experience we had was unforgettable, and I am confident that others will also benefit from the outstanding services offered by this establishment. Once again, thank you for making my daughter's birthday so special. We look forward to celebrating future events with you. Warm regards, Catherine and Neil Turnbull

Last Thursday night, I had an unforgettable dining experience at Pizza Express. The restaurant's modern yet cozy ambiance, complete with an open kitchen, set the perfect tone for the evening. Service: The service was outstanding. Our server was attentive, friendly, and knowledgeable, offering great recommendations and ensuring we were well taken care of. Food: The food was the highlight. We enjoyed the classic garlic bread, the Romana Padana, and Pollo ad Astra pizzas. The flavors were exceptional, with the perfect balance of ingredients and a crispy crust. For dessert, the Chocolate Fondant with vanilla gelato was the perfect finish—rich and delicious. Overall: Pizza Express delivered in every aspect—ambiance, service, and food. It's the perfect spot for any occasion. Highly recommended!

It was an eye opening experience for me how amazing customer service can be

You should come here, if not for the pizza, definitely for Lisa’s fantastic customer service.

Not for disabled ♿ the furniture is all metal exterior covered in birds muck tiny toilets up some metal twisted staircase very uncomfortable needs revamping nearby parking not really available at the back you get a parking fine. Staff were OK not a great environment for them to work in, food was OK. Scrap the metal chairs, install downstairs toilets clean outside weekly.

I ordered Calamari too did you not have it? The food is a bit on the colder side needs to be hotter

I like Pizza Express in Brentwood, small restaurant with professional staff and tasty food

Waited an hour for 3 pizzas. Unattentive staff didn't even offer us any starters by way of apology. They only ever seem to have one cook which is clearly ridiculous. Walked out, went to Sainsbury's 2 mins away, and got the same pizzas for 1/3 the price.

The food arrived late and was stone cold

Best pizza express ever. Better than all surrounding franchises with good chill atmosphere.

We’re really disappointed because of the following reasons: 1. We ordered two pizzas and none of them were sliced. 2. The pizzas were cold 3. We ordered chicken wings as side but you delivered bread dough 4. Just called Brentwood Pizza Express, at around 18:05 on Saturday 9 March. The lady picked up the phone didn’t apologised. In fact she she were busy and didn’t had a chance to slice wethe pizza. We’ll never consider Brentwood Pizza Express, what a bitter experience from quality of food and customer services.

We came here for our son’s 6th birthday. We all had the best time the manager, waitress and the chef were all brilliant. The kids had the best time here. Thank you Natalia and team we will definitely be back!

Really expensive for a small pizza and a tiny piece of garlic bread

Good was stone cold. Was like eating a piece of cardboard!

Had another lovely meal at Brentwood Pizza Express. Special thanks to Lisa, our waitress. She made us really welcome and makes waitressing look effortless. She recommended a lovely bottle of wine and also remembered my pizza of choice. Thank you for making our evening so nice.

The pizza at this restaurant exceeded my expectations. The crust was perfectly crispy, and the toppings were fresh and flavoured. The friendly staff and prompt service made the visit even more enjoyable. Highly recommend!

We love the food and we love seeing Lisa, she is always friendly and helpful.

G is amazing manager, pay rise please

Nice atmosphere and friendly staff..

The ladies working in this place are very arrogant and have a lot of attitude. Pizza express always serves good food but, people like this just ruin the place. I visited the place few times, and everytime I noticed them talking nicely to the customers, but most of the ladies working there were very disrespectful towards the delivery drivers who probably earn more than them. I just felt sad for the delivery people because most of the time, the waitresses just ignor them or engage with a disrespectful manner. I did not want to write this review, but I saw it too many time now.

On the Friday night we went they could not cope with the number of diners and the food delivery orders. It seemed food delivery was higher priority. Our pizzas took over an hour to arrive. When they did they had less toppings than usual. The waitress tried her best but was as frustrated as we were. We have had good food here before but we will not be back.

Really disappointed in my food tonight. I’ve ordered this meal a few times in the past and it’s always been delicious. Not tonight. The pasta was tasteless and calamari batter you was undercooked so you could feel mix. Such a shame as was looking forward to this tonight. Not good enough pizza express

My order wasn’t delivered. No response calling the restaurant?

Went today for lunch service was really good Natalia the manager served us and she was very friendly and polite our food come really quick and tasted really nice. Would highly recommend to us restaurant and staff like Natalia are a asset to the business

Love the Padana Pizza at Pizza Express! It can’t be beaten !

Personally always enjoy the Pizza Express menu and it did not disappoint again. There was a mix of people ie couples, groups and families so suits all. Only reason for a 4 and not a 5 was that our order was forgotten and we had to chase but staff were friendly and dealt with it with a minimum of fuss.

Pizza was soaked in oil. The base was extremely thin and see-through, flavour was okay.

It is "Lisa Express " Pizza Express is always fairly good . But Brentwood has that extra star working there. Lisa is not just a waitress she makes the place that extra special What a lovely evening we all had thank's to her, Funny . quick to know what we wanted and what is lacking in so many pace that touch that makes you want to come back. Thank-you Lisa I am not a big pizza lover but I would make a trip back for your service .

This was probably the worst pizza I’ve had in my life. It turned up cold with barely any cheese or toppings on it. Also not helped by the delivery guy carrying it sideways in his bag so everything fell off lol. But when I moved the toppings back on I realised there was barely a few scraps of chicken anyway. Dough balls were nice though! Will not be ordering from this rubbish place again! I got 40% off with their deal and still feel ripped off. Crazy.

Pizza was delivered stone cold. Called the restaurant and they have told me there is nothing they can do. Will not order from here or pizza express again.

Very good from start to finish.

Food took over an hour to deliver, pizza was cold!!

Fabulous friendly welcoming place. Pizza's fantastic.

Very nice atmosphere, wonderful food

Visited this branch for the first time. It was a Sunday evening so extremely quiet there were only us and another table. They ran out of beetroot and we weren’t told until ages after ordering our main. They also had almost run out of aperol for aperol sprits and tiramisu. Before paying g the bill I asked to order one more Aperol sprits and bring the bill, but was told they weren’t able to serve any more alcohol as our table had ordered too much. We were a party of 5 and we’re in there for two and a half hour’s ordered 3 courses each. I work on hospitality myself and iv never heard of such a rule. I would understand if they thought we were intoxicated and didn’t want to serve us but we weren’t and weren’t given that a reason. It just seems like bad business to me. Up until that point everything was ok nothing extraordinary but I may have returned however I won’t be returning. The example we were given if there was a party of two the maximum wi e for instance they could order with a meal would be two bottles. Which is crazy how they can put a number on it when everyone processes alcohol differently. Left me with a bad taste won’t be back.

Most the food was cold and the calamari was undercooked and not edible, I would never order from here again, first and last time ordering

Food was banging and service spot on, definitely one of the best place in Brentwood

That was so disappointing! I do not usually order pizza so perhaps my perception. I ordered the Romana American. The pizza is basic and greasy. You have only pepperoni on it and that is it. The dough balls were dry and slightly charred. Also, you could not order chips with the set menu we got. Never again so rubbish and expensive for what u get. Without extras no point eating and with extra toppings too expensive.

Pizza Express provides a varied menu, loosely based on Italian style food. There is a wide selection of starters, main courses that include pizzas, salads and classic food such as Lasagna. Deserts are also available, but you may find it difficult to find room for one after eating their main courses. Soft drinks and alcoholic drinks are also available. Moderately priced. We were served quickly and the food was enjoyable. Parking is available in the car park in William Hunter Way, but there is a charge. Payment can be made by cash or the app " PaybyPhone". The car park is less than five minutes walk from Pizza Express. The restaurant is accessible to people who have disabilities.

We have ordered Margherita with additional olives, but there were no olives. Smokiness on the BBQ chicken pizza was just some BBQ sauce around.

It's been a while since i have eaten at a Pizza Express, but i thought I would give it a try. I booked and when i turned up, i was shown to the nearest table, which was between 2 tables that had the remains of a the last occupants meals left there, un cleared away. Our table and the floor was dirty, and it was freezing as the aircon was on full overhead, despite it being cool outside. Before we even got the menus we were asked what we wanted to drink. We said we would take a look and then 30 seconds later barked at again and asked what we wanted to drink. Upon looking around, the walls and ceilings were dirty and bits were hanging down and needed redecorating. The 2 delivery guys lounging a meter away from us then decided to watch tiktok videos really loudly next to us. Once we had looked at the menu and wanted to order, there was no staff to be seen. After 5 minutes we got up and walked out. The prices aren't cheap so when went next door to Wildwood and were greeted with smiles and a cheaper and more up to date menu, we realized we would never go back to Pizza Express.

Great staff service was amazing and the food incredible definitely will be back again thank you

Had a lovely time in Pizza Express Brentwood yesterday, the food was awesome and the service outstanding, as Arnie would say 'I'll be back'

Was served by lovely lady, wish I took her name but she was outstanding. Food was so delicious and cooked to perfection!

Ordered a starters and pizza for delivery. Food arrived cold. One starter was burnt with a dip that was so small it could not be used. The other starter portion size was ridiculously small for the price. I would not recommend Pizza Express based on this experience.

Brilliant service, very attentive staff members and lovely food. Lisa was our waitress who was friendly and helpful!

Thank you to Lisa, Bili and Natalia for professional and friendly service and very tasty pizzas

Amazing pizza express. Would 100% recommend

Been here a few times and have always had a good experience. The food is always delicious and I’m a big fan of the app for all the deals you can find! Great customer service. Pizza express Bremtwood you’ve done amazing. I’ll come back for sure. Thank you for everything 🥰

They didn't even cut the pizza and missing my coke worst shop I have ever seen in UK

The worst pizza shop in Brentwood they always missed items and when we call them they said it's not their mistake

Surprisingly good. Of all the pizza places we tried in Brentwood so far, Pizza Express actually went straight to the top of the list! Compared with real Italian restaurants and known chains, this really is a pleasant surprise.

We came in to eat on Friday and were welcomed by our lovely waitress Kayleigh who gave us great service and made us feel so welcome, the food we delicious and we will definitely be coming back.

Decided to go out last minute and was left really impressed by both the service and food. Our waitress Kayleigh went above and beyond helping with my allergies as I'm gluten intolerant. I will definitely to my friends.

I asked for no chilli or hot peppers on one of the pizzas and this was not passed on to the restaurant so the pizza was inedible.

Very good service will defo come again

Staff are so friendly and helpful when I mixed up my order. Will deffo recommend :)

Roberts service was fantastic throughout our meal and the food was just as good! Thank you

We bought the halloumi bites and basically needed a microscope to see them! So tiny! Otherwise it was tasty

What a lovely place and great food and the service was amazing

Ok but no pepperoni on my ad Astra. Not really bothered about the £2.50 paid but more, missed the taste on my pizza. Never seems to go right with these orders!

Food was as tasty as I remember when I used to make the pizzas there many years ago.

Amazing food, and friendly stuff

Lovely friendly staff and pizzas were excellent but whole place needs a refurb. The toilet facilities were quite frankly awful and dirty. Waitress brought my wine over to table with her hands over the glass where I would drink from (basic training).

My kids love the pizzas ,very friendly staff,good prices Thanks for made my day

Excellent pizza, very tasty base was just right.

Very friendly and attentive staff.

I ordered a delivery of Romana Pollo American, Polenta Chips and Classic Dough Balls. It arrived within a reasonable amount of time and was still warm. The pizza was a good portion size and the base was thin with a bit of crispiness to it. The dough balls were lovely and comes with a separate container of garlic butter. It was our first time trying the polenta chips, they were okay but not the best out of the meal.

Very nice food mangers was amazing and service was great

small restaurant but amazing food and service

Great time, all the staff where nice and the serves was exellent

Food fine Perroni great Service..... None

ordered pizza on deliveroo from you guys around 3 times in the past couple months. and twice me and my family of 3 have had awful food poisoning hours after. took me the 4th order and a day of throwing up to realise that somethings going on with this restaurant. wash your hands please. Pizza is great but this is just unacceptable and needs to be addressed

Great restaurant. I had a lovely meal and will be back for sure

I had dinner with my family @ pizza express brentwood today and I was amazed that they served us delicious food. The waitress "Emma" who served us dinner was extremely kind and friendly. I was surprised that the manager also served us dinner with kindness since it was a peak busy time. Thanks to the chef's who made delicious pizzas for us on time during the crowd. Thanks pizza express for the astonishing Eve😊

The food was amazing and our waitress Kayleigh gave us great recommendations and service

Very friendly staff, good quality food

Lovely pizza as always, happy to return

We drive from Romford to eat here as we fancied a change. We waited at the door for a good 5 minutes before someone came over and took us to our seats. We then had to wait another 10-15 minutes for a waitress to come over and take our order. We were served by Lisa who has a rather miserable face but is the actual opposite, she smiled and nothing was too much trouble. Reminded of how it might be at Karen’s Cafe but without the rudeness. Pizzas were on point, full of toppings and not soggy at all.

It was a great experience for me and my family! Natalia made our day!!!