Pizza Express in Stockton-on-Tees

I order the pizza from just eat. Waste of money. Just an almost empty expensive bread

I ate here recently and would like to send my compliments to the chef Yasmina I believe her name was. My goodness the pizza she made, as soon as it touched my taste buds I was transported to the hills of Italy, it infact brought a tear to my eye reminding me of my youth. I may go as far as to say she made the best pizza in the known observable universe and she should immediately be given a million pounds from Mr Express himself. However, I was not pleased with the attitude of one of the managers he was rude and demeaning to staff but it did not affect the quality of the food! Would recommend eating here

Food delivered over 2 hours late and turned up stone cold, would never order from here again

Friendly driver, delicious food, hit the spot!

Great food, would have liked it to be a bit warmer but all round great service.

Food is decent, what you expect. But the service is so so slow. Waited over an hour for mains to arrive. Staff and kitchen seem more concerned about the takeaway orders. Don't bother

Food lovely. Not enough staff. That's the second time with times not enough staff.

Love pizza express. Food and service is excellent 👌

We went to Pizza Express for my nieces birthday and it was absolutely diabolical. The service was non existent and we had to ask to place our order, we had to ask for drinks and the quickest thing they did all night was ringing the payment machine when we got the bill. We were in the place for close to 2 and a half hours !!!!!!!!. Our nephew ordered a chicken vegetable pizza and when the bill came they had charged us £29 as they gave us a margarita and added every topping as a chargeable extra. We were not made aware of any of the offers that were in place so we paid full price for pizzas when there was a buy one get one for a £1 which was not advertised to us. The staff just seem to be walking around in a daze all night and didn't once ask if we wanted any further drinks or if we needed anything else. The staff in the kitchen looked like they were working hard and trying to get the food out so fair play to them. I don't mind at all paying a decent price for food when it's good quality and the service is good but paying not to shy of £200 for 8 people for a bit of pizza and a bit of cake is not my idea of value.

Never been in here before but me and my wife were very impressed 👌.

Terrible delivery again, driver couldn’t find our house, he couldn’t understand us giving him directions so so we had to drive out to find him on completely wrong estate. Food is cold and really disappointing for the price we paid for it!

Food cold.. garlic it’s not a garlic.

I recently visited Pizza Express, and while the food was delicious as always, the experience was unfortunately let down by the service. The staff seemed overwhelmed, and it took quite a while for us to be attended to. When the food did arrive, it was tasty and well-prepared, but the overall service left much to be desired. To add to the disappointment, I later noticed I was double charged for my drink, something I only realised after leaving. It’s a shame, as the food was great, but the service definitely needs improvement.

So many replies to the negative reviews saying they will speak to their team about it… yet absolutely no improvement. Staff were rude and service was extremely slow - they cant even blame it on being busy as iv came to this restaurant when it was dead and still very slow. Forgot our starters, forgot to give us our drinks, and food was a solid 4/10. Potentially the worst Pizza Express ( and iv been to many pizza express, including this restaurant and it has never improved once). Not the first, second, or third time this has happened to us in this restaurant. I never normally write reviews even if they are negative but this restaurant is just a joke.

One of the most uninterested and rude staff ever. Not interested to serve. No passion. Nothing Food amazing but they forgot we ordered desserts for the children. Asked me if I wanted to pay the bill whilst she could see my feeding my child . Great food . Atmosphere drab. They were turning away walk in customers even though restaurant was half empty! Charged up for kids meals even though kids meals were free. Not happy at all. Still tipped the waiter only because of the food. Was about to enquire about the kids parties they do for October this year. Won't now as the service and atmosphere were the worst. Looking at the feedback of other people here on Google..and the CEO responding to them, doesn't look like great change has happened. Is this authentic leadership? We won't be returning to this branch. Shame because the food really was lovely. Restaurants are more than food. They are all about the experience and atmosphere. Sadly the staff couldn't care less. I wouldn't employ them if I owned the place as they are turning away business

This used to be my favourite restaurant the last few visits have been awful , I always get a legara pizza , it was all salad with a small ring of soggy tomato bread around maybe 3 inches wide , pizza express should take pizza out of their name , embarrassing for them

food is bad,staff service is absolutely terrible don’t know what they doing and 45 minutes for two pizzas is ridiculous.Manager said was busy when no more than 20 people were in .

Paul was amazing as always, a credit to this restaurant

It's okay, nothing to shout about. Nice enough place. Clean, well laid out and provides a nice dining experience. Food is a little overpriced in my opinion. Pizza Hut is just better.

We visited Teesside park Pizza Express and were served by Evie, she was a such a great server. Thanks Evie!

Sat waiting for ages, finished our starters an hour before food was brought out, when everyone else around was being served food who had come after us. Food ok service not better off going TGI across the road. Not even an apology, told us wasn’t even put in the oven

Shocking experience we had to ask to be served so we could finally get some drinks and order food. Starters came in good time, but we then had to wait about an hour for the main food to arrive and all we had ordered was 3 pizzas and one side, which an hour to wait for that is completely shocking in my opinion and I was very very tempted to ask for a refund and leaving having only had a 1/3 of my meal, I won’t recommended this place to anyone and it’s very unlikely I will return absolutely shocking considering there were 5 tables that arrived after us and received all there food before us

When I walked it was very fancy I noticed they were understaffed but they managed to get stuff done the pizza was great and at the end I left full and happy with my experience definitely coming back

Food is always top notch and very good quality. The staff are always friendly and attentive! Top class pizza.

food was okay but had really poor service, waitress ignored every attempt to flagged down. everyone that wanted to pay physically had to get up to find a waitress

service was great, food lovely definately go again

Good food and drinks, and we got seated and served quickly even though we hadn't booked (2 people) and it was busy. There was an ordered extra topping that was forgotten about by one waitress who went home while we were there, but it was still itemised on the bill. The second waitress removed it without any issues.

The food was cold and the driver dropped some of our food when he delivered it because it wasn’t in a bag it was all separate

Not even received after waiting 1hr30m

I never received my order why am I seeing delivered

Driver was useless and so is just way customer help worst delivery app there is

Good as always, few of the old faves missing from the new menu, but a nice nite overall.

I had the hot honey dough balls and my partner had the garlic dough balls instead of getting a starter, both of which were 10/10. We then got our pizzas after a short wait in the busy restaurant. I had the American with extra chicken topping. See I consider myself a pizza lover, an enthusiast my peers would say and that was probably one of the best pizzas I’ve ever had, my partner had the margarita both again 10/10 Coca Cola came in a real glass bottle too which is crazy for 2024 all round 10/10 experience

The food was really nice. The atmosphere is great. The only thing that I have to mention is the service. Was not the best timing wise. The place was not busy and the staff was a bit slow due to the amount of busy tables. We will go again because we liked the food a lot.

All the pizza looks exactly the same … no toppings nothing … it doesn’t taste good either …. Not at all good for the money … we would prefer a refund for this … we are unable to get through the phone number as well… please contact us ASAP tomorrow

Theybserevvdrybdhortvstaffed but did their best.....had calamari to keep us going as was told only 1 chef n be a wait by time our pizza came I ..couldn't eat it it as was full...I would never normally go to a pizza restaurant and this experience has confirmed not to do it again. The problem with teesside Park us All restaurants are fast food rubbish

Food was cold and the pizzas weren’t cut into slices properly. Cost a lot of money for a very poor standard of food.

Visited for the first time and was really surprised! Food was fantastic and the service was great! Will certainly return!

Just had a lovely meal at this Pizza Express. Special thanks to Jodie who was amazing. Highly recommend:)

Nice staff friendly and helpful. Food poor. My lasagne tasted like a ready meal all sauce and no meat very bland. Credit to the waitress who did not charge me for it. The rest of the group did not rate their meals either. Sadly will not go again.

Had a lovely lunch with my mum here today and a nice chat with our server Paul. Amazing food and service!

Tasty food,friendly staff, decent vegan menu for one of our party

Food good but this the second time service poor. One girl running around doing all the work while manager does little to support. Will not be going again.

Great pizzas. Fiorentina with added anchovies was a perfect combination and pollo ad astra was perfectly spiced. Service was a little slow but we visited on a very busy lunchtime!

Great food but service was a little slow.

Staff were excellent. My wife's pizza went cold as she was sorting out her car breaking down and they remade it for free. Brilliant service and nice food

I booked it and the delivery time was 20 -40 minutes ,nearly 2 hours later I got a cold pizza that went in the bin ,looking forward to breakfast tomorrow ,I'll never use just eat again and pizza express

The food was hot, the delivery was smooth! Thanks so much again!

Lukewarm on arrival. Toppings all over the place. Loads of sauce at one end of pizza but none or not much at other. Same with the cheese. Very soggy as well

Not too busy so service was good. Pricey but got free pizza by using offer from app. Drinks are expensive.

Both meals burnt and stone cold

I love just eat always delivered with care

A little slowere than the "Express" would have you believe, but still so much better than it used to be. Food was tasty and hot.

Enjoyed a lovely lunch with my family. We had a very nice and friendly welcome from Abbie and fantastic service from all staff. Lots of vegetarian and vegan options make Pizza Express a very special place to visit.

Top service and food as per usual

Quick service friendly staff and gorgeous food

Well, when you order for home, that's what you get. I'm very disappointed, especially for that price of pizza. Definitely won't order from there again.

Pizza came burnt and dry. Also sent pizza dough balls instead of calamari.

Foods cold, forgot my drink at £2.50!

Came for a meal with my boyfriend had lovely service from lyndsey! Recommend :)

This was my 6yrs old choice having done ice skating very hungry now. I found the menu very confusing really thgt I was in a foreign country lol. Clearly listing starters and sides etc yet I didn't really get what meal was on offer. I like pizza but can only manage a small amount so couldn't order. So chose a starter of baked garlic mushrooms with a cheese over it. It was delicious. Not being as hungry as my family I decided a small side dish. Wow!! You must try polenta and Rosemary chips and served with a delicious dip. Served in a bucket Absolutely divine. More than enough for me. Defineately go back just for this and the starter. Photo hasn't turned out for polenta. Or the pizzas. I'm gutted sorry folks!!

Paul and his team were fantastic as usual

The driver had to wait 50 minutes at the restaurant and we ended up getting someone else's pickup order.

Time kept changing. THE FOOD CAME FREEZING AND NO ONE ANSWERING THE PHONE

Only part order delivered no garlic butter with dough balls and delay at restaurant and finding a driver

Ordered at 16:44, it's now 19:02. Food hasn't arrived but my order in the app has apparently been delivered? Restaurant isn't answering the phone, have to email just eat. Shocking service! Won't be coming back.

Very bad service food delivered freezing cold tried to resolve with restaurant and they refused to help will never order from here again

Paul the manager was very welcoming and food was delicious

Restaurant is a diamond hidden, team so friendly, so efficient & food to die for! Helped me with the app & even sang happy birthday to my little girl - Paul the manager was so pleasant and attentive

The driver couldn’t find the house and didn’t call till 18:43 to ask for directions, I then had to go and drive to meet him in the main road. Food was cold and soggy, the starters were oily as had sat too long and had to reheat the mains. Wasn’t great experience tonight

Food was a little cold but had travelled about 20 minutes, Otherwise lovely and just what you’d expect from Pizza Express.

Food was amazing, Paul was great! :)

I come here every week and just love the food, the service and the staff and the manager Paul

Fantastic friendly staff and atmosphere and lovely food.

Pizza was cold and tasted a little undercooked. Halloumi bites were disgusting, crispy batter was just like slime, very clearly undercooked. Dough balls were ok

food and service absolutely gorgeous! such a nice atmosphere and Nav our server couldn’t have done more for us. thankyou for a lovely visit!

Lovely food abd service thank you! Paul is just wonderful and so helpful

How this restaurant has changed… for the better! Staff are more attentive and happier than before. The food is beautiful also.

lovely meal and amazing service thank you

The pizza was burnt and cold. I struggled to eat a couple of slices. Won’t be ordering again.

stone cold pizza no peppers on it at all and very little other stuff,Waste of money.

Just Eat order never arrived. We waited three hours. It was never cancelled and marked as delivered so no refund given. I made dozens of calls to the restaurant and none were answered. If you can't find a driver, why not just cancel? Disgusting service.

How can it be cold, having only come a mile, in a car and in a lined bag... Break down between in Comms between app and restaurant...

Great food and service by Paul and team

I live within a ten minute drive of this place, I ordered because we were getting ready for a night out and did not expect it to take anywhere near as long as it did. We tried to ring back the restaurant to cancel when we realised we would now end up being late to meet friends due to the order estimated delivery time continually increasing. We ended up having to ask our neighbours to eat the pizza which the driver left in front of our door after ringing doorbell once. I won't be ordering again. I can't comment on the quality of the pizza as I assume it ended up in the bin.

Poor staff had been left with 1 server 1 cook they stated it was due to cutbacks. We waited an hour for our food. One table were shouting at them. Wasn't the staffs fault they were just overrun and could not cope. Was sad to see. When the food arrived it was spot on. Credit to the staff but this was a really bad experience from somewhere we have ate plenty of times and been so well looked after.

Ordered takeaway. Arrived stone cold. Bought a 1.5 inch square cake at £7.75. Has a scratch and scan on the boxes which are impossible to scratch. Foolishly spent nearly £40 on cold pizza, terrible.

Went for lunch with 2 small children. Asked to order and was then seen 10 minutes later. Waited 45 minutes for our food at which point the server informed us that our food was “in the oven”, 10 minutes later we witnessed our food actually going in to the oven and which point we weee told it was coming out in a few minutes. Upon querying why we had been told they were in the oven 10 minutes before the server got immediately hostile and started loudly stating that they wouldn’t argue with us and that we could leave if we wanted. At this point we chose to leave given that the server was essentially throwing a tantrum. Extremely poor customer service. Server claimed that any negative review would be taken down by the manager

Spend all that money for cold pizza. Won't be using this again.

Lovely chilled atmosphere and the food was really nice.

Server was apologetic until we complained that we hadn’t been served in over an hour after ordering. She had previously told us the food had gone in the oven but we actually saw it go in 15mins later. She said they cook in minutes and there’s nothing else she could do - she could take something off the bill or we could cancel and leave. I don’t understand why if it cooks in minutes, why they waited so long to put them in the oven. That’s the crux of the issue - not enough staff and bad prioritisation in the kitchen. She told my husband she could tell he wanted an argument by the way he was looking at her - we were looking as we were wondering where the food was. Even the kids meals that had been ordered earlier hadn’t arrived yet. Her customer service made the situation worse not better. She also told us our negative review would be deleted by the manager .

Didn’t think was worth it pizza was little

Paul was just exceptional , very attentive and efficient. The food was delicious

Our server, Paul was super helpful, especially with the use of the app and offers available. The food was excellent, and we thoroughly enjoyed our visit.

Wrong then reordered wrong again

The manageress Andrea was lovely and very attentive

Paul was great as always! My fave

Paul and jordan were so professional and the food to die for

Lunch time meal. Very nice food. Enjoyed.

Good food and prompt service thanks to Harriet as we were going out after.