Pizza Express in Cannock Chase

Unfortunately, we didn’t actually end up eating here. We decided to leave before ordering due to the poor level of hygiene. Every piece of cutlery on the pre-laid table was noticeably dirty and the glasses had greasy fingerprints all over them.

Great food, great service. Would recommend

The service was fine, shame about the pizza. It was dry, tasteless and terribly lacking in toppings. Probably the worst pizza I have ever had, and I really did not expect a lot. If there was £2 of ingredients I would be surprised. Costco is better and cheaper. Shame on you Pizza Express, stop taking the mickey.

Food - pizza and potatoes were cold

bad food, bad customer service the only that was good about the place was the boys in view

We were met at the door by a member of management staff who offered us a half-hearted greeting in passing, seated us without offering a smile and spoke so quietly neither of us could hear a word that she said. Having worked in customer service myself, I understand long waits for food. The kitchen staff were clearly struggling. We ordered starters and did not get them for close to an hour, we were not informed of this in advance and when the starters did arrive, rather than apologise for the wait, the manager that brought them over informed us that they had made our starters and our mains to be ready at the same time because of the wait. This manager again spoke so quietly that we could barely hear anything he said. Both myself and my partner had ordered a starter and a main each, and we were sat on a very small table. I informed the member of staff that not only did we not want our starters and mains at the same time, there was physically no room on the table for all of the food, and I couldn’t understand how he thought that there would be. We did not want our mains to go cold whilst we ate our starters, meaning we would have rushed through them and not enjoyed them. I was not at all impressed that we were not given the choice or asked what we would prefer as the customer, this decision was enforced upon us, evidenced by the member of staff standing behind him with our pizzas as he gave us our starters. I requested they hold our mains back, which they did but they seemed surprised by this, which they wouldn’t have been had they bothered to ask us. A member of staff took our drinks order as soon as we sat down, at no point during the entire meal (also bearing in mind the long wait) did anybody come over to offer us any more drinks after this, even though we were both sat with empty glasses. If we were desperate we of course would have asked, but this is not the point. There were also water glasses out on our table, at no point were we offered water nor were the glasses removed to give us more space on the table. Nobody came over at any point during the entire meal to ask us if everything was okay with our food. Bar one manager, the waiting staff were standing around leaning, chatting and even stood looking at their phones throughout, in full view of customers. I have no issue with this if they are on top of everything, but given everything said above they clearly were not. The food itself was not too bad, but other pizza places that are far cheaper still offer far superior food, more quickly, served by staff that are far less rude and more in tune with their customer’s needs. Very poor.

Evertime we have been here for food ots been a good experience,.Very friendly staff and good food 😋

Great meal,first time at this branch. Great company & great service. Our server was very helpful . Would come again.😉

Food lovely, staff friendly will visit again! 👍

Staff very friendly and service very good food really nice will come again

Staff were very friendly & helpful, despite being very busy , especially the manager doing initial welcome and seating management. The staff need praising for their hard work with such a busy footfall and delivery service to oversee. The food was well presented and tasty, with a good vibe through the restaurant.

I’ve ordered a take away last Sunday and after an hour of waiting food came pizza was not cooked same as the dough balls and the hallumi bits they didn’t send even one sauce not with the balls not with the hal luni fries or with the polenta chips so we paid £41 for a pizza and 3 starters which we had to bin and order again from dominos as the food was not eatable! I’ve tried to call the shop but they never answer and I tried to get in touch via just eat complaining about food but they never gave me a refund or something they didn’t even get in touch We used to love pizza express every second week we were there but after this I don’t think we will go again

All the sauces we’re missing what’sthe point to buy dough balls if you not getting the sauces eat plain bread which was not even cooked properly , food was bot cooked properly so we couldn’t eat anything had to order Dominos instead

We had seven of us and got seated immediately. It was very quiet. Arriving 30 minutes before closing didn’t impact until the end when we couldn’t order any desserts needing to be heated as the ovens had been turned off. We made use of the three courses for £25, which we felt was good value. All of us enjoyed the food, we all had starters although no prawns were available. We had a range of pizzas, calzone and pasta. One member of the party had the Tuna salad but no new potatoes were in it. This wasn’t highlighted and so when we asked they advised they were not available either. We were asked if we wanted anything with it, we suggest bread sticks which were also not available so had dough balls. To be fair we had a massive plate of dough balls to make up for no new potatoes. Two of us took pizza home and service was very good. Just a shame that not all menu items were available & that not all desserts could be made. Also towards the end of our meal we had kitchen and waiting staff clanking cutlery and cleaning round us which spoilt the atmosphere slightly. My daughter made use of her student discount as well meaning even better value.

Pizzas were really nice and tasty would definitely order again. The only thing which let it down was the pizzas wasn’t cut properly they need a sharper pizza cutter. Apart from that really good experience 👌

I wait 25 mins no one approached me when I wanted to place an my order

Coeliac friendly. The manager took care to reassure us that we could cater to our dietary needs. Even found a table in a quieter area as one person in our group was hearing impaired. Servers were attentive. Food was delicious and atmosphere buzzing. Thank you.

We're regulars here and never have had a problem. Good food, polite staff and the prices aren't bad if you take advantage of their rewards!

As far as experience goes for this place it is a 5. We were greeted by a friendly team and the venue was very clean and pleasant. The food was delicious and we all had a great time. My mark down to a 4 is just on price. £75 for 2 adult pizzas, 2 adult desserts, 2 kids menus and a drink each. It's expensive but that is where we are at in 2024. Without tesco clubcard vouchers we are not going here. I'd happily go again. I just need to earn more club card vouchers first.

This place deserves 5 stars with excellency.. I enjoyed every moment with my family.. The staff were kind and helpful...the food was delicious and healthy..the portion size is good..and it worth every penny. I will come back for sure...

So disappointed, arrived and was sat at a table covered in crumbs, £7.25 for a bottled warm peroni and nearly £4 for a can of Fanta to be dumped on the table. Doughballs arrived and we had no cutlery so had to take it from another table. Staff were literally impossible to catch their eye and no one came over at all. Mains came 20 mins later whilst starter plates still on table, plates were dumped and the waitress practically ran off, no offer of salt, pepper or Parmesan. Americano pizza was nice but calzone was rancid, sodden with tasteless bechamel and grey watery chicken, would’ve complained or sent back had anyone paid any attention to us. Plates weren’t taken away and we waited for 15 plus minutes looking around to try and get the bill so we could leave, once again staff avoided eye contact constantly and it was literally impossible to get anyone’s attention. Eventually downloaded app so I could pay, no one paid attention as we leave, we could’ve done a runner for all they cared, instead we stupidly paid £53 for a terrible meal. So so disappointed as we were very much looking forward to it.

The Food arrived like sloppy mess in the starters we ordered the mozzarella ball you actually get a slither no bigger than a small dipping pot with 1/2 lb of tomatoes. Then the mushroom arranchni balls contained no mushrooms & the risotto was hard !! Tried calling the restaurant they just wasn’t bothered one bit ! All portions / food comes in from head off so do a review on here to escalate to head office !! Shocking response I advised they taste the food themselves perhaps!!

Had great service at this branch of pizza express. The pizza we had was top notch tasted fresh and the dough was as it should have been. Will be back again.

Dirty cutlery and glasses food was below average

Not the drivers fault, traffic and closed road. Very apologetic driver.

Always enjoy dinning here has service is always great

Food was stone cold. Didn’t get the dips I ordered. Pizza was barely cut. Poor experience all around

My husband and I enjoyed our meal here. Staff were friendly and attentive. It’s worth signing up for and utilising the Pizza Express app as you get rewards for loyalty, earned through visits. As a silver rewards member, I was able to redeem offers for free dough balls, free soft drink and free hot drink - this saved us over £13 on our bill which was great! Coffee cup arrived with a lipstick stain on the side which was disappointing - when we pointed this out, our server was apologetic and replaced the coffee and cup with no quibble. Food was very nice and no hassle at all for changes to be made to pizza toppings. I do think the pizzas are becoming too expensive, and felt the arancini starter wasn’t good value for money at nearly £8! The price was reasonable overall, but only because we used discounts via rewards on the app. Service was prompt, food freshly made and piping hot. Would definitely recommend and return, as we had a good experience here!

always great food and service :)

Cannock one in the outlet shopping centre Awful experience had to wait 1 hour 15 minutes for food Lots of people were complaining Never again will I visit there

Brilliant service from Liam, extremely helpful and friendly.

Only delivered starter and missed all pizzas. We went to the restaurant as no one answered the phone. Turns out it's a just eat issue as they were sending 2 drivers apparently. Just Eat didn't want to know.

Food arrived, was missing a whole pizza from the order, will not be going to pizza express again, paying nearly £40 for two pizzas and one not turning up is a joke, just eat need to get on top of this issue it happens all too often with many many places you order from.

Pizza good but could have been hotter

Food was good. Wasn't asked if we wanted anything else when meal was served, dressings or pepper etc. Were made to feel rushed, weren't asked about dessert or coffee, just the bill. Weren't asked if we would like another drink at any point nor were we asked if our food was okay a few minutes after serving. Left feeling a little unwelcomed.

Fantastic food, good service, really nice place to eat. Massive let down there's only 1 sit down toilet 🚻 I know the ladies and my girls love sitting in wee a little boy has just done on the seat, I don't bloody think. Stand up toilet for boys please 🙏

turned up cold & soggy so it had clearly been sat the pizza box a while.

Missed a pizza from the order. Wouldn't send another. Do not use.

They missed a pizza on the delivery and wouldn't deliver a new one. No way to contact justeat by phone. Really really poor.

Nice food but forgot the dough sticks 😔

Great food, delivered hot and delicious. Will definitely use again

just completely cold . ruined my Saturday evening. and 30 odd quid. what a shame

Was a great visit Erica B was great looking after us

Brilliant customer service from the West Mids Outlet restaurant tonight. We had a few issues with our order, it was busy and a few things got missed. The team were lovely and we went home really impressed with the service. Thank you 😊

New bbq chicken pizza was lovely and highly recommend. As we went at 12 and I'd booked, seated straight away and served quickly. Food was lovely. We got the bill pretty much as soon as they cleared plates. However, we were chatting for quite a while so nobody came and took payment which was fine. However I did have to ask 3 different members of staff if we could pay which seems a bit mad to have to ask 3 times to pay. It felt like we could have walked out and the staff would have been none the wiser. The first two people I asked said they'll get someone and then never did and carried on doing other things. So although service was good at the start when it was dead, it was poor when it was busy. Although the 3rd person we asked and who took payment was very friendly.

Very friendly and welcoming staff. Quick service and good food. Will be eating in here again when visiting the retail park

Stunning food. Super fresh & lovely quality. Perfect!

Worst pizza I’ve ever had, wouldn’t order again

My food is always cold because your drivers collect up several orders before dropping off my food. I know this for a fact because last time I was given the wrong order from a completely different place. If you don't overcome this you will simply lose customers like myself.

Lovely pizza, arrived nice and hot!

Food arrived promptly. Friendly aervice

Beautiful pizza the best money can buy

Great pizza. Lovely staff. Quick service even when busy .

didn’t turn up, just eat unhelpful and so was the restaurant left without lunch

delicious pizza! we had the bbq one and the mushroom and truffles one. we also had the lemon and herb chicken wings and the calamari, which were delicious. 🍕

Extremely slow service, staff is cheerful but service is very slow we waited for 45 minutes for our mains order. Looks like other customers faced the same problem it’s a systemic issue. The managers are only interested in seating people but not interested in serving

Wrong order delivered, couldnt ring they would not answer for over an hour of trying

Ordered via just eat and none of the correct items were delivered. The pizza ordered was a gluten free one and a non gluten free one was delivered so quite dangerous really. The restaurant also doesn’t answer the phone so we were unable to discuss this with them directly

Popped in with wife, great service and great pizza 🍕

food came freezing cold. have tried to call restaurant and you have to leave a message for them to call back, poor customer service and poor quality of food

The food was great, but the service was terrible. After the starters we felt like we were forgotten. They didn't clear out table before bringing mains. Which was 40 mins after starters.... not food enough

Food arrived stone cold and overcooked - i live about a 2 minute drive away so I have no idea how its cold.

Food arrived cold despite being delivered within 5 mins of leaving restaurant

Cold food, missing item and delivery driver banged on my front window rather than using the doorbell! Not great, has been better before.

Terrible service and the food is tasteless. My 4 year old girl got sick and vomited because of their cheese. And the waitress gave us a strange look and was very rude as if she spoiled the entire place. At last she came with a garbage bag and tissue and made up clean it with a very rude attitude.

a very nice meal with friends though busy we didnt have to wait too long for our food & very nice.

Pricey for a pizza and really busy after 12.30pm

Food was very cold and barely cooked

Ordered take away through uber eats tonight and it took almost an hour to come. It was STONE cold when it arrived. Like it had never been warm level of cold. Ordered loaded dough balls which were just dough balls that had a SUGGESTION of pesto on. I ordered a pizza that was meant to have a Bechamel sauce on and can only assume the chef forgot because it was bone dry. The dough was vile. Husband had a burnt ends pizza and there was one piece of meat on the whole pizza. Would rather go hungry than order from here again. The prices make the terrible quality even more of an insult even with an offer.

Very friendly staff happy to help, not very busy when we went. We started with calamari which was very tasty then i ordered the pepperoni pizza 🍕 between us which was excellent. Definitely go again.

We received the wrong order and contacted pizza express. I was told our order would be delivered. 40 minutes had passed and I tried to contact pizza express for an update on delivery time. After 10 failed attempts, I decided to drive there and collect my order. I was told my order had been remade and was sitting on the side. My order was cold and the order was also missing sauces, therefore incomplete.

Absolutely stone cold and when I called the place to complain not one person would answer

Upon arriving for our booked evening meal, the restaurant was half empty. Yet it still took 10 minutes to seat us, after a table needed cleaning. This in itself would not been an issue, if the 14 empty tables were not full of dirty plates, cutlery, glasses, bottles and napkins. The staff were not motivated to clear the tables, but rather talk at the food counter. When the food arrived, it was confused with another order, and our meal was cold when corrected. Extremely disappointed, and will not be returning.

Good food and drink. Great service

Had food from there many times , always great service and top notch food.

Really enjoyed the dough balls and pizzas...impressed with the gluten-free one, as good as the normal one!

Ordered off just eat a few times with this restaurant and every time takes way over an hour to assign a driver, Pizza Express NEVER answers the phone. How can I find out what’s going on if no one picks up the phone? says collection isn’t available but when you’re waiting more than hour for a driver it’d be quicker to collect. Won’t be ordering again

Lovely pizza, not badly priced. Maybe time of visit, mid afternoon, but hardly any customers. Good service.

Driver was not happy with resturant. Food was luke warm and pizzas werent cut up into slices. Not first time tgis has happened. Disappointed really.

Excellent service and food at the Pizza Express. Very attentive staff and nice atmosphere in the restaurant.

First rate service, great food....

Im a regular customer at pizza express.. Love their loyalty scheme, which really saves a lot of money.. Staff here were polite, bit of a wait..but it was a busy lunchtime..

I visited for lunch on a Monday in October 23 as a party of two. I love Pizza Express and go a lot- most recently to one in Manchester last week, and that one got five stars. This branch at McArthur Glen.. not very good. The food was good as usual but it took a long time to be served- despite the fact that we were seated at about 12.20 and the restaurant was almost empty. Staff were friendly but really not organised at all and spent a lot of time chatting to each other and not doing anything. We found ourselves with several other tables waiting to pay, order etc. We had to ask for the bill several times and in the end just left the cash on the table. I saw quite a few people at the door just give up because they were ignored. Overall fairly surprising given how consistent Pizza Express usually is. I would probably not go back to this one.

Enjoyed the food but so overpriced for what you get - will not be rushing back

Pizza were cold but otherwise was nice.

Delicious Calibrese pizza and red wine.

Worst pizza ever!! Arrived cold and half was burned. Waste of money!

Food was slightly cold, could have been warmer

Should be a star option for cost. Super expensive. Decent pizza, long ish wait. Friendly staff, just a shame that the prices for a pironinis the same as a decent takeaway pizza 🤣

Disappointed for the price. Pizza was lacking toppings - barely 3 pieces of ham and half a dozen olives for the entire pizza cheese was lacking as well. Dough balls were soggy from sitting in the pesto.

I never received my garlic butter with my dough balls so just plain bread great !

Came in for food with the family to be turned away and asked to return in an hour as they were fully booked. This was despite there being 12 vacant tables outside and equally as many inside. Restaurant staff clearly turning away customers because they don’t want to operate at even half capacity. Oh well their loss was Kouzina Greeks gain as the food we ate there was simply stunning.

No Customer Service or Delivery Skills. I ordered 3 pizzas at 17:15 - They called to say they didn’t have the toppings for 2 of them at 17:25. I changed the toppings, delivery was supposed to be at 17:45. It’s currently saying 18:35 and going up every 5 minutes. Nobody answers the phone. Dinner ruined, will be requesting a refund in full.

Had lunch here today with my mum, I was slightly disappointed with the service at this restaurant as generally I visit pizza express alot in Birmingham. However the service here was far from perfect. The service was generally slow with the arrival of food and it was not busy. A table next to us was not cleaned for most of the duration we was there and then another table left next to us which wasn’t cleared immediately either. One waiter was lovely and it was a joy being served by him but the waitresses were far from attentive, they weren’t fussed that tables near us weren’t clean which dampened our experience but weee interested in talking to each other behind the counter where drinks are served. So it was quite hard to grab their attention when needed. In fact the waiter I was served by was busy when we needed to pay and he had to interrupt the waitresses talking so we could be served to pay our bill. Food was ok. Waitresses service says it all from above and overall experience was not great other than the one WAITER who was lovely. I have worked in hospitality for over 15 years and have never come across such bad atmosphere. Customers come to enjoy their meals in a clean environment, not to be surrounded by lack of cleanliness and lack of acknowledgement of customers. The manager was here and there on the floor but didn’t even realise there was dirty tables near in, in what I would call a not so busy restaurant. Bravo to the one waiter who seemed like the one doing the most!!

Ordered two pizzas only one came , tried to ring store numerous times no answer awaiting refund

Brilliant quick delivery & usual fantastic pizza express quality.

Food OK not brilliant service shocking took nearly an hour pizza was served with a receipt on it 🤔 not very hygienic! Staff laughing and joking and messing about pizza was served cold as sat on the pass for ages as no servers not impressed at all.

The waiter was very friendly and deserved the tip i gave him. The girl that served the food and the women that was making the pizzas were just chatting. Which led to the 4 stars and my diet which went out the window, when my daughter received her doughballs and pizza and i never received my salad at the same time. We had to ask. The food was delicious, doughballs amazing as always and my daughter said the sunny Sundae was delicious

The worst food I've ever had of just eat they forgot my dough balls sent me the wrong pizza. The calamari was burnt and inedible

Great experience, delicious pizza and salad and quick and friendly service. Thanks!