Pizza Express in Croydon

Great place to go after visiting the cinema. Excellent food and service. Would definitely return but it would be nice if they could get a proper coffee machine that could make a drink extra hot and not just 'as it comes'

How about this for the most unromantic valentines offer. Ok so every deal I have ever seen 241 , discount offers etc have been based upon one person having the offer. Not so at pizza express .. so we took up the £30 valentines offer and the waitress said my wife would have to download the app sign up to get the same. I said how many people order a valentines set menu for 1? Anyway she checked and said they could sort this out at till. When we came to pay first it was £86 then £82 when in fact it should have been £77.30 Turns out they over charged us more and then said we had to pay for one of us not being a member. How many people want to go to a restaurant have a valentines meal and then ask their partner to download an app sign up AND also pay their half of the bill ? That’s the only way apparently to get this correct. This has been really poorly thought out. Food was good and service was good up to this point. Have raised a complaint to Pizza Express. In the meantime watch out for the catches in offers they promote - it’s designed to get you to pay more and spoil what was supposed to be a nice valentines treat. A very poor customer experience!

My order was absolutely freezing cold when it arrived. The pizza was soggy. I’d ordered an American pizza and there was hardly any pepperoni on it.

We celebrated our kids birthday party today at Pizza express in Valley park. Dawid the manager was fantastic with the kids and all the kids enjoyed the pizza making activity as well as all the food. It was a very relaxing environment and parents and kids enjoyed the 2 hours of the party. Dawid and his team were very responsive and were engaging with the kids throughout. Thank you for a lovely party.

I really hope they can fix the stock issues, like someone else mentioned in a recent review, lots of items out of stock (bottled water, desserts, even sauce for ice cream out of stock) and not even offered a substitute. Some sloppy amd rude service from a few waitresses. Food however is very good, so credit to the chefs.

Wow wow wow!! Food was the best! Definitely would recommend. Lovely staff and quick service!

Great service of jessica!! nice food and a lot of vegetarian options !! thanks!!

Delicious food and top notch service by Andrea, who was very helpful and attentive.

The first time we went it was great, great food and service. This time they had run out of beverages (bottled water) which is the most basic and the specific pasta dishes we ordered. Pizza was slow. Very disappointing considering they had none of the item and didn't even do anything to remedy the situation like upsize one pizza when we ordered large on most except one. This is very hit and miss but second time was disappointing. Our first meal was 5* this time 2* is being generous.

I tried the America hot for the first time and I highly recommend it! Absolutely delicious and full of flavour

Lovely vegetarian options and friendly staff who are always helpful.

I really liked the pizza and the service, I was very well served by the waiter team from start to finish I only have compliments, I will definitely come back with my family

I went with my kids and it was a good experience. My waitress Jessica was very nice and very helpful

Great food and lovely service! Will come back again soon.

Went whit my family, everything was lovely

I highly recommend it, pleasant atmosphere, great food, excellent service and great location.

The pizza and the ambiance are great, the desserts are also delicious.

Slow service and somewhat overpriced for the quantity of food

We were turned away from the door as they said it was reservations only however normally Pizza Expresses accept walk ins. There was no mention of a booking system as we would have booked otherwise…

Nice pizza but the classic one is a small/medium size for £15 so I couldn't get enough eating

Could have done with a few more prawns other than that - very nice.

food stone cold and from me ordering to actually getting the order waited over 2 hours, never again!!

Got takeaway order from uber and pizza came with holes it looked like it was bitten from the middle I know it’s not the driver because box was sealed opened to find this hole with bitten

Awful. Came here on new years eve with family. Waitress spilt starters over the kids and made them cry. Food went all over the place and damaged my mothers coat. Zero apology from management. Waitress never returned after so had to be served by manager who is rude slow and arrogant. Complained and was told not to be rude. What a joke of a place

Nice restaurant Nice food Nice service

It was my first time here Excellent service from Aga!!! She helped us with everything thank you so much 🤍 Good food and nice atmosphere 🍕

Very nice service, will help you choose dishes and a wonderful atmosphere.

The food and David’s service was excellent. Would definitely come back.

Pizza is uncooked and cold like mushy dough so disappointing had to put it in the oven

was missing half of the products!

Too crowd and noisily as usual. U should shout that someone would hear you, u can’t just talk calmly. A lot of people, u wait your order for about 30 min. But i like that they have loads of vegetarian options

Is the best restaurante i purley way good food friendly staff the best

Dawid was super welcoming, the staff were amazing and the pizza was absolutely delish, we'll definitely be back soon!

Service was great, food was a little slow to come out but the quality was there very friendly staff 👌 Unfortunately the app didn't work but they honoured our rewards 🙏

Nice evening out. Friendly staff

We have been visiting this place for many years. On our recent visit, we received exceptional service from Serena. She was friendly and attentive. Had a few issues with rewards app where she helped resolved promptly. Serena, keep doing what you do, it does make a difference for the dining experience.

I didn't receive my dip paid for it though

Amazing experience here. Huge thanks to Dawid and Andreea who went above and beyond to make my Friday night extra special - very tentative and great recommendations! Likely be my regular Friday night meals!

Husband and I went for dinner. They forgot about our starter that we ordered, was a bit disappointed. They took it off the bill. Food was lovely.

Great as always and good value with discounts on the app like birthday main course etc

The managers was absolutely amazing and super friendly. Made my birthday very special, the lady who also took our orders was very pleasant. Would Definitely come back

Incredible food and attentive service! Special thanks to David & Jessica who served us and Christiano the chef! We will be back again soon.

Went with my wife and mother for a meal on a saturrday evening. Really friendly team including the manager (she had a spanish accent but I dont remember her name) and waitresses, despite being a busy saturday evening. They warned us before hand that food may take a little longer than normal due to the busy period, which we appreciated. Dough balls came lovely and hot. Pizzas could have been a little crispier, but this is personal preference so I have not removed a star!

I took my wife to this branch as it was nearly 35 years ago that I managed one of the pizza express branches. The amazing thing with pizza express is that the food is always 100% on point and it’s always a pleasure to see the chefs art the making of the pizzas. The starter / mains / desert were delicious and a delight - We thoroughly had a great time with memories flowing and the service was excellent. Store manager Dawid and his staff was exceptionally helpful and made our evening a special one !!! Feisal & Shaina

Excellent customer service and great food as always. Very friendly manager. Thank you for making our trips to your restaurant special.

My partner and I visited this Pizza Express at 21.15 on a Friday evening. We were seated fairly promptly, in what I can only describe as a desolate establishment, not uncommon for pizza express these days. Despite the lack of customers, and the fact that staff were stood at the bar sharing jokes with one another, after 25 minutes no one had so much as asked us for our drinks order. Therefore, we decided to leave and visit the nearby, popular, Frankie & Bennies (I would highly recommend). On our way out, the manager thanked us for our custom. I politely reminded her that we had not actually ordered, giving her the perfect opportunity to apologise, seat us, and take our order. Instead, she smiled at us, and sarcastically said ‘yes I can see that’ and waved us out of the door. An incredibly unusual and rude interaction. Disappointment does not even begin to describe our emotions.

As good as any other pizza express. Good service and food quality. The wait time can be long though (both for getting a table and the food to arrive) so bear that in mind.

Amazing food Mr dawid and his partner serves the great quality of food and beverage Love to see you guys Hospitality was memorable Thank you for your service.

Mr Dawid and another lady staff take care of each and Everything was up to the mark. Pizza is very delicious and the second main thing is service was also excellent Love to come again asap

The manager and all the staff are so polite and helpful. We had a great experience and would definitely return.

Had a lovely meal. Great ambience and the staff are amazing. The manager is so personable and friendly. They were brilliant with the kids. Have been here several times now. And loving the new menu add ons.

While the atmosphere wasnt the greatest due to people smoking close by the tables outside, however, our waiter david was absolutely amazing so friendly and helpful he ensured we received utmost care and provided quality customer service, and david we like to say a huge thank you for making our experience the most pleasant experience we could ever have! You truly were amazing! 🤩 5 stars for you!

How can a place with loads of free tables not be able to cater for walk ins because a rival (nandos) has been shut down. Poorly run

A very pleasant welcome where the staff went beyond expectations on helping out and ensuring we had a great time. Thanks for that !

Brilliant service and food. We were running late to see a film so we told the manager and he expedited our order. Food was ready in 10 minutes.

For a Monday afternoon this was such a pleasure to go with the family and have such a lovely experience Not to busy and good service and taste good for everyone to enjoy And the added bonus of the kids eat free with an adults meal, means we been able to have a few more meals out this summer holiday 😊

My friend and I visited for dinner on 27 June 2024. We hadn’t booked, but were warmly welcomed anyway, and told we could choose whichever seats we preferred as my friend needed a padded seat. The food was delicious, as usual, and I could choose to omit particular ingredients in my Prawn Peperonata, which was very tasty. Aga was our server, but was also the duty manager, and she was absolutely lovely. She was efficient and capable and went around making sure everything was running smoothly in the restaurant. She was so incredibly kind, warm and friendly towards us both, but she was particularly helpful to my friend, who has mobility issues, and she rushed to hold the door open for us both when we left. We had such a lovely evening in this restaurant. The food was great, the staff were lovely, but it was mostly thanks to Aga, who was brilliant. Thank you so much!

The service is great, the staff is great, and the pizza is the worst I've ever had in my life.

Always good to be back with great pizza selection and gluten free options

A David was really fun. Funny, nice a happy joy. David did a really good job, this is his dream. Wow. We came back again & David was a delight. He showed my daughter the kitchen, answered her every question, high fived us & was extremely generous. The place was immaculate as before & the food delicioso! The kids menu & colouring really appeals and is just right. But my favourite is service with a smile & he remembered us! Such a lovely place & lovely service. See you soon I am sure 🌟☺️😄❤️

Always a lovely experience coming to pizza express valley park. Today Jessica took care of us through the whole experience and made us smile, laugh and receive our order quick and hot. It was delicious! A lovely waitress, this is what hospitality is all about. Thanks Jess <3

I have to say that I do not normally do reviews but felt i needed to for this place as the SERVICE was outstanding. The Manager DAWID and JESSICA were truly outstanding. very friendly and tentative. great asset's to Pizza express. Well done all !

very polite and courteous driver.

We came here with our two kids after school, Aga and the team were amazing. The best service, and delicious food made with care. We very much enjoyed our visit and we come back here time and again. Thanks Aga and the whole team!

Excellent service. Good was great. Felt valued by the staff. Will definitely be back. Thank you for making our evening.

Excellent service from this restaurant, Staff were friendly and efficient. Excellent choices on seasonal menu

Excellent from start to finish, waitress was very polite and helpful. Pizzas were cooked perfect , great service , very clean. Large restaurant with lots of tables. Would definitely visit again 😋😊👍🏻

We have visited tonight,received a warm welcome and quick service from the staff. Everyone has been very polite and made our experience extraordinary. Food was amazing too, definitely will return in the future. Keep up the good work,guys!

Amazing services from team and manger (Dawid). We felt like valued customers as manager went above and beyond. Food and drinks came in time and tasted great!

We went with my family for a spontaneous quick meal. The restaurant was under staffed but the waitress who served us really nice and attentive. The food however almost inedible, overcooked haloumi, chilli prawns with very questionable sauce and very tiny ( not the usual ones) and pizzas soggy with oil! Not a very nice experience which we had to pay over £100 ..we skipped coffee and dessert thinking we can not except much after what we had so far. Very disappointed! Anna

They sent the wrong food and I didn’t even get refunded the full amount… I ordered a chicken pasta and got a bacon one which is completely inedible since I cannot eat bacon

Unfortunately the box had not been kept flat and the thin crust pizza arrived having folded half its size and to one side of the box. Temperature disappointing too.

Great food and service as always

Food was satisfactory, but the servicei and atmosphere makes up for it. David and the service staff are very welcoming

Order delivered to wrong address. Never received it.

It was really lovely from the beginning to the end.Dispite, busy lunch we have been served quickly and officiant. Food was delicious and atmosphere relaxing.The manager seems to work extremely hard helping on the floor and in the kitchen.We will be definitely back.

Food was delivered quickly! Our waitress Lucia was lovely also. Will definitely go back again.

Attended this pizza express shop on Saturday 6. There were 3 x bakers, 3 x floor staff and one lady taking orders. There was 2 of us. We waited to be seated and was left for more than 5 minutes. Two of the floor staff saw us and didn't acknowledge us. The shop wasn't that busy at the time but I have to say POOR CUSTOMER SERVICE.

Fantastic dining experience thanks to David exceptional service. Highly recommend visiting.

The food was never delivered. Called restaurant 4 times no answer despite it not been closing time yet. Shocking customer service, first time I've ordered from Pizza express and last time.

An abysmal display of customer service. First time ordering via Just Eat from this restaurant, order never arrived. Called restaurant multiple times finally someone answered and blamed Just Eat company entirely despite saying our order was still at the restaurant! No apology just repetitive answers to be pedantic, no empathy complete lack of customer services training. First time ordering from this Pizza Express branch and last time!

The restaurant was half empty and we were refused service by two impolite servers.

Gabs was great with our large group and made us feel really welcome. Food was amazing! Best experience I’ve had in any pizza express!

Whilst out shopping today my wife and I decided out of the blue to have a pizza instead of cooking at home, I'm so pleased we did the restaurant had a nice atmosphere quick service, nice staff we will definitely come back another time.

I have seen the locator of the driver and he was running around but he was not coming with my order . When pizza arrived it was completely cold and the pizza dough was rubbery. It was a bad experience.

David the Manager at Valley Leisure Park, Purley Way made our experience great. What a fantastic meal too, great flavours, authentic taste and fabulous service from start to finish! A great place & atmosphere to come.

Went to celebrate my son's 15th birthday but won't be going back. Asked a manager if we could order more food but was told that the waitress was very busy! I thought that was the waiting staff were supposed to take orders. Confused as to what else they were supposed to be doing? Not the first time we have had a cold response in that branch. The waitress was great by the way - no issues with her.

Popped in for lunch, and enjoyed a lovely meal, cooked to perfection. Staff were friendly and hard working, and our waitress Catarina did a great job.

The food arrived late but it was still warm, I ordered at 19.20 & received my order after 20.30hrs.

Delivery driver was an absolute legend!!!

It was a shame there were some really loud diners near us, who were talking so loudly, we couldn't hear each other, but the staff and the food were fine, fast and tasty. Best padana in years because the toppings were spread evenly.

Today we celebrated my daughter’s 18th birthday at pizza express in Valley Park, Croydon. The staff were absolutely fantastic and very attentive, especially David who went out of his way to assist us with my daughter’s birthday cake. The other staff were also superb and the food was excellent as always. Thank you to everyone at Pizza Express for making my daughter’s birthday so special for us all. We will be back again soon.

Food delivered on time and was hot, we did not have to wait for a table.

Great food and hospitality will be back

Bad job bad job Friends never showed up and they left me alone on the table with no water

Would have been nice if it wasn't stone cold, was looking forward to a Friday night treat but wish I'd saved £19 and done cheese on toast!

Everything stone cold waste of money

Went there at 1.30pm to have lunch. The place was empty but was told that I needed to book and the next available time would be 3pm!! Ridiculous!!!!

Lovely friendly staff, so nice that there are plenty of options for vegetarians, food was nice and hot, we were served by the manager Gabor, very polite and we didn't have to wait long, place was nice and clean and the atmosphere was lovely, highly recommend and will be coming back

My son had his 10th Birthday dinner here last Friday evening with 11 of his friends and each of them had the children's menu which is a three course meal. The food was delicious and our server was exceptional all the way through as well as the Manager and other support staff. They went the extra mile for us by cutting the cake and putting each piece in a special container for each child. It was not easy having twelve 10 year olds for dinner and they were incredibly patient with their noise levels etc.