Pizza Express in Croydon

One waitress was rude when I asked for a extra spoon and was a bit judgmental.

Good pizza and very nice service. A little quiet for a Friday, but the staff were super friendly and quick.

Great customer service here. Food excellent as is standard for pizza express. Pretty building.

Had a horrible experience here. I can’t really comment on atmosphere as I ordered online, but as soon as the food arrived it was very clear to see they had forgotten our pizza! (The main dish!!) what made it even worse was when we rang up the reasturant to complain / ask where our pizza was we were just told that it wasn’t their fault, but are pizza express not the ones that pack the order?? So when ticking off the pizza on the receipt, surely someone would have noticed it wasn’t there? We were also told on the phone that as a ‘nice gesture’ they would remake it for us, but we would have to come pick it up. First of all it’s not a nice gesture, as it’s on them for getting it wrong! Second of all, we would have had to drive there to pick it up ourselves which defeats the point of us ordering and paying a delivery fee we will not get back. The food that did manage to get packed was cold and the potatoes seriously undercooked. Very poor experience! Maybe it’s nicer in the restaurant, I don’t know. But please do not order from here, it’s not worth the money!!

Great food and service. Manager Alex was very professional and very helpful. I recommend this place to everyone.

a customer had an altercation with a baby because the child refused to eat the dough balls. Started yelling at the baby calling it Caillou and saying that if it doesn’t eat the doughball it would be ‘Cannabalism anyway’ then the same customer turned around ranted to my boyfriend about his chronic gonorrhoea and itchy bum hole then cried to Shakira lyrics cause it was my ringtone I feel bad for the baby

Was so lovely being at the restaurant today. Was here at the weekday and were suggested very good vegetarian options by kind Katia. The food was hot, fresh and flavoursome. Look forward to coming back and enjoying more food

Ridiculously slow service. I spoke to our waitress and asked that all food be brought out quickly so my toddler son wouldn’t wait too long. Instead they served my son’s crudités and waited for these to be eaten before cooking any main meals. Really disappointed.

Been here multiple times for birthdays and dinners. The food is very nice, there are lots of choices on the menu, and the seating is quite nice.

There was hardly any meat on the pizza. Pizza express are really going downhill with providing value for money

Tasty and delivered in good timeframe. Still warm when arrived, so all good!

Nice place for a family meal out!!

Pizza Express Purley always delivers. Great pizza and great service. They always help you find the best discounts for your meal too - free dough balls was a plus.

Amazing service and lovely atmosphere

Really great food and a lovely team who run the restaurant. It's always a pleasure to visit with my sister, son and his children - the team always are so welcoming and never make us feel rushed or seem to mind about the somewhat messy table the children make ❤️thank you 😍x

I had a nice meal here tonight . Alex and Leanne were very hospitable and ensured I had a good time

Yolanda the waitress is a Queen she needs a immediate pay rise

Main was great. Potato sides were a little undercooked

Driver didn’t provide all the items from the order telling me to call the restaurant. Restaurant says they gave the items in their hand and they could do nothing. Restaurant admits that the drivers sometimes steal from the customers

Good service, terrible food. Seems like there been cost cutting on ingredients. Eg dough balls half sized and burnt. Strawberries on desert were freeze dried not fresh.

Went back after 5 years. The service has dramatically improved. The food is better than the takeaway pizza places in Purely. Also download the app and get free dough balls

Amazing food and good ambience. Service is quick and place is neat and tidy. Definitely recommend !

Waiters really good, food so tasty and delicious. Good place to spend time with friends or family. Highly recommended

Staff friendly. Restaurant clean.

We really enjoyed the food and services from Irvin - thank you for looking after us.

Tennyson is probably the best and most attentive waiter ever! He made sure we had a lovely experience and was always checking in to make sure we had everything! The food was delicious as always

The best in-house vanilla ice cream/gelato I've ever had! Good pepperoni pizza

Catarina was everything, the best host for a lovely evening. Thank you

You've sent me a pepperoni pizza and I don't even eat pepperoni so can't eat it

We had a lovely Sunday lunch.Great service and delicious food.Everythig went smoothly, we will be back very soon.

It was absolutely amazing experience, we went there during the lunch time, it was nice and cosy atmosphere, waiter was lovely and funny:) we ordered calamari’s for starter , it was 5 stars , I had a pizza with a goat cheese and spinach , the base was nice and thin , and the last but not least, biscoff sundae, delicious, I will be coming back again this time with my family:)

We visited as a party of nine for a celebratory meal on Saturday night. Whilst the food was of a high standard the quality of the service we received from our waitress was awful. In the first instance she wanted to hurry us into ordering our starters and main course at the same time. It had been our intention to order the main course after eating our starters. We stated this to her and she insisted that starters and main courses have to be ordered together. I have never encountered this a Pizza Express before. I could understand if we had come to the restaurant not far from closing time but our table was reserved for 6.30. We understood that there would have been a delay between the starters and main course but that would have been fine as it would have given us time to chat. Secondly She forgot one of our drink orders and after much work to finally get her attention we had to remind her of our selection. An error was made with one of our main courses and when she brought the dish and we explained this she "tutted" at the individual concerned in disdain and proceeded to argue with her creating an uncomfortable atmosphere which other diners could see. Third she brought cutlery for nine diners to our table and literally dumped them in front of one of our party to distribute to the rest of our table. Overall we felt that her command of the English language was not sufficient for her role, we had to repeat things to her because she did not comprehend what we said. Her overall understanding of what customer service entailed was severely lacking as well. In summary having her as our server was a very uncomfortable experience and spoilt what should have been a convivial evening amongst friends.

We visited as a party of nine for a celebratory meal on Saturday night. Whilst the food was of a high standard the quality of the service we received from our waitress was awful. In the first instance she wanted to hurry us into ordering our starters and main course at the same time. It had been our intention to order the main course after eating our starters. We stated this to her and she insisted that starters and main courses have to be ordered together. I have never encountered this a Pizza Express before. I could understand if we had come to the restaurant not far from closing time but our table was reserved for 6.30. We understood that there would have been a delay between the starters and main course but that would have been fine as it would have given us time to chat. Secondly She forgot one of our drink orders and after much work to finally get her attention we had to remind her of our selection. An error was made with one of our main courses and when she brought the dish and we explained this she "tutted" at the individual concerned in disdain and proceeded to argue with her creating an uncomfortable atmosphere which other diners could see. Third she brought cutlery for nine diners to our table and literally dumped them in front of one of our party to distribute to the rest of our table. Overall we felt that her command of the English language was not sufficient for her role, we had to repeat things to her because she did not comprehend what we said. Her overall understanding of customer service entailed was severely lacking as well. In summary having her as our server was a very uncomfortable experience and spoilt what should have been a convivial evening amongst freinds.

I like Pizza Express but I'm afraid the Purley one was rather tired and lacked atmosphere. It is a converted bank and has that feel about it. That is all OK but the gents toilets were flooded and I found myself standing in pools of liquid (!). It is in a low valley so there may be issues with drainage. Also, I'm afraid my pizza arrived lukewarm and I had to ask for it to be reheated.

Nice place to stop for a bite to eat

Just eat ruined the order sadly, it turned up stone cold where they delivered ordered in the opposite direction first. A normal journey of 5 minutes from the restaurant turned to over 30 minutes sat in a box in a car is always going to ruin to good food.

Demi was amazing, great service, very friendly and helpful with the pizza express app. Lovely Friday afternoon lunch time.

I understand it wasn't restaurant but the drives fault to deliver wrong order which wasn't up to the dietary requirements (gluten intolerance) but apparently we can't rate drivers so it's the restaurant that gets blamed for it.... sorry Pizza Express it's not you it's the people who deliver it

Delicious food, pizza on fresh base, pasta full of flavour. Nice and clean restaurant, great service 👏🏻👏🏻👏🏻 Definitely we will be back!

Great food! Alex and farooq with great service

This place had rats, two rats popping out of another room when I went to the toilet. I would stay away. God knows what is in the kitchen. The food was nice, but had I known, I would have never gone in the first place. That was my last time visiting and never again!

I loved this restaurant the pizza is the best pizza I have ever tasted and is better than pizza hut and dominos pizza in my opinion. The Starters are lovely and the Americano Pizza is fantastic. I am happy to have written this review and I hope you can reply to me soon.

Late and cold. Not what I expected from pizza express!!!

Leanne was very lovely and accommodating to me and my friend and was so friendly :)

the driver must of got lost, my food was cold.

Reliable and the service is great! Much better than some of the other branches in the area

Service was absolutely atrocious. Waited 1 hour for ONE pizza! dough balls came cold. Staff were rude. I’ll never go here again.

I come here fairly regularly. I'm a big fan of Pizza Express and this restaurant does not disappoint. I usually visit off-peak because my family prefer early dinners, therefore I am always served on time and the meals are perfect.

Very good food lovely friendly service from Alex would definitely come back he’s a asset to the branch On time and efficient

Was the longest 3 hours of my life we got there and was seating pretty quickly but then it took maybe 30 mins before someone took our order then we realised they had added something we didn’t want by accident. It took another 40 minutes to try and getting someone to come over to help us out with many failed attempts to get the attention of staff. The starter took an hour to come out then the pizza took 45 mins to come out and was oily. We had pre ordered dessert which then took another 30 minutes to come after we had finished our food although we pre ordered it. Was very disappointing considering it’s meant to be pizza express and expensive. There was no apologies or offers of free starters due to the length we was in there.

Food arrived but was stone cold

Nuno gave wonderful, swift and friendly service from the moment we walked in to the moment we left. The Sloppy G pizza was lovely too. Will be back for more! 🍕 😋

A lovely meal had here on a Tuesday night. Nuno was our server and was working the floor on his own. He was extremely friendly and efficient! Service was quick despite him serving several tables all at once. A great job Nuno! We will definitely be back :)

I have paid more for thick pizza but you can see through

Great food, lovely staff and service and amazing discounts with the app.

Lovely lunch had today with my colleague. It was cold and raining outside and as we got inside Pizza Express, it was clean and warm, and the staff were also welcoming. I cannot eat feta cheese so the staff member explained that I could have another cheese instead on the started I chose . Pizza was lovely too. The staff member who attended to us was very helpful and friendly . I would recommend this place for your go to Pizza

Service was excellent and the food delicious. Atmosphere fairly noisy.

The service was absolutely lovely, our waitress (forgot her name but she had fabulous red hair) was attentive, quick and super friendly and fun. The pizzas and everything else was amazing also. Thanks!

i ordered the heart shaped doughballs and was given regular dough balls

Pizza came cold and appeared to be extremely thin almost see through, also no slices were cut. such a shame!

Visited last week end and then came back again today with the little one for National Pizza Day. It was quite busy, but service was quick and efficient. Nice pizzas both time, smiling customers, and very friendly manager. Everything you want for this local branch.

Absolutely awful. Arrived stone cold. The most expensive pizza with the least toppings on it. Won’t be back

Always love coming here for a Pizza. Food consistently good and staff very attentive. Some great new items on the menu too including a delicious aubergine and chilli calzone which was surprisingly low on calories.

Really nice food , friendly atmosphere. For sure will return 👏

Yummy and cozy, went there on my lunch break and service was speedy.

What can I say... Absolutely amazing customer service, the food is too notch and at fair price. The atmosphere is very chill. This place is amazing to take your friends, partner and family. Well worth the 100 quid spent. Will absolutely attend again and again 👌🏾

We didn’t receive the dough balls they were missing

pizza not cut and also all the meat was in the middle and not spread out all over the base. Not the first time this has happened to me from this company

most of food was burnt and the pizza was pretty much like cardboard

Everything was over cooked, Luke warm and difficult to cut. Driver ignored instructions and went to wrong road causing delay

Delivered promptly, arrived hot, tasted great.

The pizza and dough balls were cold when delivered.

First time here and very impressed, staff attentive, good food, no complaints

Arrived an hour later than originally told and was cold, thrown about in boxes. Overall poor experience.

Food ordered at 6.19pm, arrived 21.53pm stone cold. Tried multiple times to ring restaurant for updates. Driver at restaurant apparently since 6.45pm and when finally on his way seemed to travel in every direction except my house. Took over an hour since left restaurant and seemed to go back to restaurant on a few occasions (I have screenshot of the delivery). Ridiculous!

forgot to put filling in the wrap basically empty

Excellent service came close to closing time and got served quickly food was very tasty, made my day after a long day travelling for work - thank you

It's ok, distinctly average food. Franco Manca has much better pizza and it's cheaper. Service was good, but only 3 staff, so they were very busy. Atmosphere was flat, it was lunchtime and we weren't drinking alcohol.

sub standard margherita under cooked , bad

The pizza was very good. I admit I was disappointed with the garlic bread! Absolutely no garlic 😟

Pizza wasn’t that warm on arrival and the base was more chewy than expected. It was ok, and arrived in good time. Wouldn’t bother with pizza takeout again. Better in the restaurant.

Absolutely battered and lukewarm pizza. I have a.photo if you would like to see it. Just unacceptable.

Really impressed by the quality of the food, and particularly by how careful our server Leanne and the chef were in ensuring that my dietary needs (coeliac and food allergies) were met correctly. I was able to swap pizza toppings for ones which I was able to eat, and Leanne checked everything so that we were both certain that the food was safe for me. I really appreciated Leanne's care and attention to detail, and likewise the chef's concern that ingredients were OK for me. A big 'thank you' to all involved in ensuring that we had an excellent meal tonight! xx

We had a lovely family meal here! It was a Saturday so busy but we were served quickly and everyone was very friendly! The food was great, as always!

By far the best Pizza Express I have ever visited. Great atmosphere, great/accommodating service and great food. A must go.

Arrived early, hot and delicious

I was introduced to this place in December I was filled but I found it expensive but it was a service and place to get out of the house or the area . Try out different places on my list.

Was not happy with the size it doesn’t say on the site what size the pizza is and the garlic bread size for the price isn’t good.

Dinner for 4. Great starters and mains. Pizza, pasta and al forno.Friendly and efficient waiting staff.

Great, caring staff with great food. I am celiac (gluten free) and felt confident in the staff that I could be accommodated - much appreciated from Canada!

A friend and I visited here for an evening meal. This was her first time. The waiters were excellent, friendly and our main meal was very tasty. Unfortunately as for the dough balls they were far too small and slightly overcooked. My dessert of a small ginger cake had too much ginger in it and the free cappuccino with it was warm. My friends dessert had hardly any taste of coffee in it. Hence minus a rating of one star. Pity really that this is the first time we’ve had to complain.

1. It's very understaffed and so the workload is too much for the staff who are doing a great job. But this fault lies with senior management. 2. I come to pizza express a lot and I felt the doughballs portion sizes were taking the mickey a bit and the pizza did not have enough cheese and therefore became crispy very easily. 3. When they brought the chocolate cake which was burning hot which was amazing. They also put the ice cream in that same bowl so the ice cream melts within 2 seconds, it's just not very clever. 4. The actual food service took way too long and the restaurant was half empty. Again maybe due to staff shortages but it just wasn't great. However, the servers and staff maintained their hospitality and patience throughout.

The food was amazing and the service was fantastic! Specially Rebecca who was very helpful and attentive. Definitely a place to come back!

Visiting from the US, and since we also have a pizza express I figured I needed to try the British version. It did not disappoint!! The pollo pesto and bruschetta was so flavorful. I can see why it was busy! Despite the crowd, the customer service was phenomenal, I had the pleasure of speaking to Rebby. She always checked in on me and my friends making sure everything was good and bringing us whatever we needed without hesitation. Whenever I come back to the UK I will be sure to stop by again!

Lovely food. Good service great atmosphere

The food was amazing and the service was fantastic!!! Tony made sure we were well taken care of, we will be back soon!

Love this place come all the time. Special mention to Tony for being so accommodating.

Service was amazing! Loved every minute

Very expensive. It's like Selling Gold

Visited a couple of months ago and was unable to gain entry as wasn't step free access. My daughter is a wheelchair user and the restaurant had no ramp. I emailed the duty manager Rebby who was very apologetic and keen to resolve the issue. I visited today after being informed a ramp had been purchased and now delivered. Very impressed with how Rebby dealt with purchasing a ramp making pizza express accesible to all. The meal we had today exceeded expectation and our server Leanne was amazing. Thankyou so much for listening and taking the appropriate steps to welcome disabled diners.