GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3.3

Based on 183 opinions finded in 2 websites

site_photo4

Nº 224 in 281 in South Bucks

Nº 18 of 18 Italian in South Bucks

CUSTOMERS TALK ABOUT DISHES WITH..paypizza

comment_iconOpinions

I went there with my daughter for late lunch after her school. Waitress was so confused about what she doing there…. There was only 2 tables with people. Waitress bring me wrong Dough balls— some new one 🤷‍♀️ I return them, because we like classic. I order single ecspreso and I receive only small cup with coffee— nothing else —- no plate or spoon,sugar — just like a home 👀 Coffee was after our starter of course, she brings drinks, starter and then coffee…. When they swerved our pizzas they don’t give us any plates. On the end I wait for her more that 15 minutes to pay the bill - also she charge me twice for Dough Balls. Look like famous brand PIZZA EXPRESS don’t have enough money to the in their employees. This girl was in sleepy mode 🤭

site_logo

Lilyana S . 2024-09-25

MORE AT TripAdvisor

Where do we begin…. Unpleasant service right from the start. The start being 20 minutes after we actually arrived (the restaurant was basically empty and we still waited for what felt like an eternity). The staff eventually greeted us with a struggling grin, then plonked us on a table with no offer for water or even a single word. After a 20 minute wait and not a glimpse of eye contact, we decided to spend our money on gorgeous chicken at Nando’s (the food came in 5mins!).

site_logo

John Gray . 2024-09-22

MORE AT Google

The worst pizza’s ever and the worst customer service they provide. They made us wait for over an hour and still our pizza was burnt and could not even eat the artichokes as they were like plastic. Can’t recommend this to anyone ever.

site_logo

sweta patel . 2024-07-26

MORE AT Google

Hilariously bad service. I came here about a year ago and the service was shocking then but I just shrugged it off as maybe they were having a bad day. Went back there today and to my surprise it was exactly the same. No one meets you at the door even though it tells you to wait to be seated. Just grab your own menu and find a seat. The staff will be at the other end of the resturant playing on their phones. If you want your order taking or anything else, like the bill, you're going to have to shout, wave or stand up. What amazes me is there's so many other reviews like this one on here but nothing seems to have changed in the year since I was last there? Is there no management? I would recommend going just to witness how bad the service is. They're not rude, you'd have to say something to be rude. Just might as well not be there. Feels like self service haha. Food does the job.

site_logo

James Berry . 2024-07-17

MORE AT Google

Beaconsfield services, so paying a premium. Four of us ordered over £100 food. All OK except my prawn & garlic pizza. Ordered extra anchovies and received 4 tiny pieces on the pizza which was suprisingly generously covered in prawns. Pointed this out to supervisor, no manager on duty, and she said that was all they provided for the extra portion. Told her I expected at least double if not treble the amount. She said no, I said I didn't want it, she replied she could cook another £18.00 pizza without any anchovies or I would have to do without. So she threw the £21.00 pizza away rather than add an extra 20-30p worth of anchovies. Mad way to run a restaurant, not only extortionate cost for minute portion, but company policy would prefer to waste food and profit along with disappointing a customer.

site_logo

ian clarke . 2024-04-08

MORE AT Google

great pizza good service , best place in beaconsfield services

site_logo

ammzzz . 2024-02-28

MORE AT Google

I recently dined at Pizza Express and had a mixed experience. The food was delicious, with a wide variety of options to choose from. However, I found the prices to be a bit on the expensive side, and I'm not sure if the quality justified the cost. On the bright side, the ambiance was lovely, creating a pleasant dining atmosphere. The staff were also exceptional, providing great service throughout the meal. Overall, while the food was enjoyable, I'm not sure if I would consider it worth the higher prices.

site_logo

Nikolas shrestha . 2024-02-16

MORE AT Google

Had a wonderful experience at Pizza Express! Jenny, our waitress, was incredibly helpful and attentive despite the restaurant being busy. The food was delicious, and the service was excellent. Jenny's warm smile added to the overall enjoyment of our meal. Would definitely recommend!

site_logo

Ami Gurung . 2024-02-15

MORE AT Google

Had a wonderful experience at Pizza Express! The food was delicious, and the staff were incredibly friendly and attentive. The ambiance was lovely, creating a pleasant atmosphere for dining. Looking forward to visiting again soon!

site_logo

Somika Shrestha . 2024-02-13

MORE AT Google

I've been a regular at Pizza Express for quite some time now, and I must say, my recent visit was truly exceptional. The service was impeccable, and the staff went above and beyond to ensure a delightful dining experience. It's evident that there's been a positive change in management, as everything from the ambiance to the food quality seemed to have improved. Kudos to the team for their efforts in making this visit memorable. I'll definitely be returning soon!

site_logo

mareedu sravani . 2024-02-08

MORE AT Google

We waited a while at the front desk for someone to take us to a table. The cheifs kept looking at us and ignoring us. I felt rude having to wave at a waitress to get an order however we were waiting a long time to be served. Our food was ready but was sat on the side for 10 minutes + and I was tempted to grab it but didn’t want to come across rude! Food was finally given to us and it was freezing cold. Wasn’t given a cutter so had to wait to get someone’s attention and waited a while for it just to give us a blunt knife. Tried cutting it but was clearly undercooked so the dough was very tough. For a pizza restaurant i didn’t realise how hard it was to make a margarita pizza. I found it funny watching one waitress go on her phone, look at our food waiting and ignored it. We sent our food back and got another for a replacement which was nice and it came back hot. We got there at around 7:30 and didn’t actually eat until around 9:20. Me and my partner felt as though we were an inconvenience to them. We felt very uncomfortable sending our food back as the waitress was talking about us complaining about the food to the chefs and we could hear the conversation as we were sat right under there’s noses. The toilets were disgusting so I went to the toilets in the actual services bit. Rubbish hanging out the bins and what looked to be a used female toiletry on the floor! We’ve had better service at Mc Donald’s. Won’t be making that mistake again.

site_logo

Sally Davidson . 2024-01-28

MORE AT Google

We visited on a Sunday lunchtime and it was busy but not packed. We were seated quickly and the service was quick without feeling rushed. The food was tasty and not overpriced compared to similar chains. The drinks were expensive, but similar to other chains. We had a good meal and will go back soon.

site_logo

Sarah Bridge . 2024-01-15

MORE AT Google

Tables dirty and sticky from previous guests, both waitress and chef were MISERABLE. I had to cancel my pizzas as she literally touches every single surface and them with same bare hands touches my food and put that salad etc on my pizza. Disgusting dirty chef who is dirty hands and doesn't cross her mind to put gloves on. Ive not seen her in over half hour to wash hand NOT even once! Disgusting lazy chef who doent take health and safety first.

site_logo

E B . 2023-12-11

MORE AT Google

It's the best choice in Beaconsfield Services if you don't want to eat sandwiches from frozen baguettes at Greggs, burgers at McDonald's or frozen croissants from Starbucks. The restaurant was clean even if the food was super basic and the service poor in the conditions in which we were only a few people inside. The only waiter there looked terribly bored.

site_logo

Alin . 2023-12-04

MORE AT Google

Absolutely terrible experience here!!! Staff were all imature and not bothered about anything. All 5 pizzas came out cold and under cooked, i mean how can you mess up pizzas!!!

site_logo

Dan S . 2023-11-29

MORE AT TripAdvisor

Went there with my wife and 2 friends. Waited for literally 45 minutes. Nothing was served. There were just a few other people sitting at 2 tables so it wasn’t busy. And they also started complaining as well. Then we paid for the drinks and left there. Absolutely not recommended.

site_logo

abdurrahman sanver . 2023-11-26

MORE AT Google

Worst Pizza Express experience. Waited almost 40 minutes to be served, the restaurant was almost empty but no progress in the kitchen side. Only got our drinks. We had to leave the restaurant with empty stomachs.

site_logo

Tugba S . 2023-11-26

MORE AT Google

This is the best Pizza Express. They never let me down. Wonderful staff - Keisha and the team plus the chef. Always enjoy my time there.

site_logo

Aqueel Bhaiji . 2023-11-20

MORE AT Google

Quite slow service but overall the food was good.

site_logo

Ann . 2023-10-22

MORE AT Google

Horrible staff, worst service you can imagine

site_logo

A Aeyman . 2023-10-22

MORE AT Google

Food fine but expensive. Service shockingly poor.

site_logo

Hj Snowden . 2023-10-21

MORE AT Google

For a restaurant at a service station we were surprised how good it was. The pizzas were good quality and the service was good

site_logo

Euro1999 . 2023-09-29

MORE AT TripAdvisor

Came in with my wife, food was great as always. I must make a special note of our waiter, Nishaan. She made our night even better with her lovely personality and service. Thank you!

site_logo

Wafeeq Alsammarai . 2023-08-17

MORE AT Google

Restaurant was a mess, tables hadn’t been cleared and indeed none were cleared whilst I was there. Place was understaffed and those there were uninterested. Two tables came and left without being served. No leadership in front of house. My gluten free Pollo Forza has a sloppy base. I wonder whether this chain will survive.

site_logo

Mohit Paul . 2023-08-17

MORE AT Google

It's OK, nothing special. Staff seem thT they do not want to be there, I wanted a salad and they had no lettuce. I did offer to buy if for them from M&S next door. Anyway it is ok.

site_logo

Mark Daoud . 2023-08-16

MORE AT Google

Worst experience in terms of customer service I have ever had in my life. We waited at the front for around 5-7 minutes to be seated whilst the two servers on shift milled around putting things on tables with no acknowledgment of our presence. When one of them finally came over to us they only asked us where we would like to sit, no other words were said. And then for the next 15 minutes we sat at the table with no service. I had to wave at one of them when they finally made eye contact with me, which I found really embarrassing as I didn’t want to be that person that beckons a server over as I find it rude. When they came over to the table I had to ask if we could order because they looked clueless as to why I’d asked them to come over. They then had to go and fetch the “phone” as they called it as they weren’t carrying it on their person, so we could order. We asked for water for the table when placing our food order, as no one had come to take our drinks order, and then we ordered two pizzas and a side. About 15 minutes later our pizzas were brought over to us and we still had no drinks. There was also no cutlery on the table and the glasses were used as they already had remnants of drinks in them. There were dirty knives and forks on our table and it had not been cleaned. I asked the server please can we have the water for the table we ordered, some glasses and some cutlery. The server came back over with cutlery and serviettes. I asked them again please can we have some water for the table and some glasses. The server went over to another table that hadn't been cleared yet, took the water jug off that table, went over to the kitchen, put ice in the jug, filled it from the tap then brought it over to us with two glasses. Earlier on when we were waiting for our food, we witnessed every other table around us (about 3-4 tables) grabbing one of the server's attention as they walked past to ask for service. One table even left after taking their seats because after about 15 minutes no one had visited the table to take even their drinks order. Throughout our time at the table also, as we were sat by the entrance, we saw every group of people who arrived have to wait longer than they should have like we did to be seen to and seated. Some walked off before being seen to because I presume they felt they had waited too long. We also had to get up from the table to ask to pay the bill because no one returned to our table. The second we stood up was the first time we had been paid any notice, probably because they thought we were going to leave without settling up. The pizza was nice but the side wasn't cooked properly. I just have absolutely no idea what was going on in this restaurant, is it because it's at a service station they don't treat their customers the same as they would in one of their normal restaurants? Not a clue. It wasn’t busy either, probably a total of about 6 tables occupied.

site_logo

Charlotte Reese . 2023-08-06

MORE AT Google

The food was good as expected but the service was as always terrible. They need a good manager! The staff were all stood around drinking and laughing. No rush to serve or clear tables. We were not asked if we wanted more drinks, if we had everything that we ordered, if our meals were ok. The kids weren’t offered pencils to do the activities on the menu. We had to ask for our table to be cleared so we could order dessert. Kitchen staff had to repeatedly ask for service as food was sitting waiting to be taken to customers. Very disappointed as the restaurant wasn’t busy the staff just need some organisation and delegation.

site_logo

emily s . 2023-08-01

MORE AT TripAdvisor

Erin Keeley She was really nice and she helped me to get the best pizza, thank you very much for the costumer service :))

site_logo

Adytzu Badea . 2023-07-19

MORE AT Google

Good food as always however the waiter never really spoke to us was rude and got my order wrong. Then at payment she shoved the card machine in our faces without the bill receipt. Not coming back to this one.

site_logo

Andrew Garrett . 2023-07-01

MORE AT Google

It wasn't the best pizza express I went to. Firstly the waitress said whoever has the pizza express club app gets free doughballs whereas what she meant is everyone who signs up on the day, not if you already have it. The food took such a long time. There was a table of 4 next to us who arrived after us, got their food and managed to eat and pay the bill before ours arrived. There was no apology from the staff or explanation why it took so long. Wouldn't go there again

site_logo

Justyna Woods . 2023-06-13

MORE AT Google

Thank you Beata! Making our lunch that extra special! Great services and just a delight to speak to. Thank you for making my son birthday amazing

site_logo

Aadil Shah . 2023-06-08

MORE AT Google

We have just turned up to Beaconsfield Pizza Express at the Services on the M40. Travelled for the past 5 hrs so we are feeling the need for a lovely big meal! It didn't happen! Today was extremely busy on Saturday afternoon but Pizza Express was virtually empty. There were instructions on a notice on every table that you can download their app, put in your table number, get free doughballs (woooo) and order online and pay online. I prefer this method as you are not waiting around for staff to faff about with your order and possibly make mistakes and you can pay straight away and have a computerised account of the meal you have ordered with a paperless transaction. I downloaded the app, put in the table number but that is where it stopped! Done this several times and then had to wait around for this rather miserable waitress without a smile to explain my predicament. She said that I have not ordered yet so the app does not work until you order ??? I can read by the way and I followed instructions perfectly and I said to the unsmiling waitress that the app asked us to put the table number in first - until you have completed this action, you cannot order! She then told me that I have to order and pay through her so I asked why? If this was the case, take off all the notices on all tables and at the entry point of the restaurant, explain that this is waitress services only! I was wondering why the place was so empty as all the other concessions were rammed with people! Needless to say, we enjoyed a lovely meal nearby at a cost of £60 (booked and paid for ONLINE) for the 3 of us and will not be using Pizza express if your advertised online system does not work! Oh, ensure you employ staff that can muster a smile please! It helps with profits...

site_logo

Ruth Keetch . 2023-06-03

MORE AT Google

After a hard ride I took a break at the service station. I wanted to eat pizza and stopped by pizza express. I asked if they do take away. They said they were working. When I was supposed to order and pay for a pizza at the cash register, they asked me for my driver's license. Considering that I did not have a driver's license with me, they refused to accept my order. Without explanation. Typical fascism and discrimination.

site_logo

express press . 2023-05-21

MORE AT Google

Stopped here to grab a quick dinner on the way back from a day out with the family and thought pizza express was a safe bet as in the past the food has always been good. However this particular restaurant was not great , we sat down and the table stank like it had been cleaned with a dirty cloth so we moved tables and the same smell was there paired with sticky seats, the waitress kind of grunted when we mentioned about it. We then left the restaurant after thinking if the tables are anything to go by what is the kitchen like!!

site_logo

Blake Maslin . 2023-05-21

MORE AT Google

Perfect for a relaxed meal away from all the fast food madness

site_logo

Jonathan Loram . 2023-04-18

MORE AT Google

For a motorway service station, the overall experience was very similar to going to a restaurant in the town. Pleasantly surprised and pleased overall. Staff did seem a little thin on the ground and overworked, but general service and attitude can't be faulted

site_logo

Dave Martin . 2023-04-01

MORE AT Google

Great food ( I have allergies so need special care) excellent atmosphere, staff friendly and helpful. Clean, organised abscefficient ! A pleasure the beautifully prepared food!

site_logo

Derek Dear . 2023-03-16

MORE AT Google

The pizza's get smaller and smaller like kids size and price higher otherwise very good

site_logo

laura “Laura S” S . 2023-03-11

MORE AT Google

Went there at 8pm to dine in and got turned away by the manager because the chef told her not to take anymore walk ins but they were still doing takeaways! Won’t be going there again. Terrible service!

site_logo

Jessica Johnson . 2023-01-27

MORE AT Google

Food was good, service was fine, restaurant was a little cold though. Some diners had their coats on

site_logo

Carl Bratt . 2022-12-18

MORE AT Google

Totally brilliant time. Lovely food. Great place to visit whether taking a break from travelling or popping into dine it was yum. Thank you to all.

site_logo

Elizabeth March . 2022-11-19

MORE AT Google

Food was fine but it’s unnerving to see the pizza chef constantly snacking and popping what appeared to be dough balls in his mouth. Is this kitchen etiquette?

site_logo

Kerry Williams . 2022-11-05

MORE AT Google

Food was awesome also their behaviour

site_logo

NAZMUL ALAM . 2022-10-20

MORE AT Google

Awful. No one came to see the queue of 8 people they had waiting for 10 minutes. Then told it would take forever to clear the tables. It's not rocket science, come on. Pizza EXPRESS?!

site_logo

Douglas McMillan . 2022-10-08

MORE AT Google

A first class restaurant, top quality service and equal quality food! Have been enjoying the experience for sometime whilst working freelance at Pinewood Studios. This is not just another Pizza joint!! Enjoy

site_logo

richard c . 2022-10-03

MORE AT TripAdvisor

Un sitio bastante penoso, he pedido para comer aqui pero no me han dejado comermelo en el restaurante porque he traido comida de otro restaurante. Ademas la pizza es un 3 sobre 10. No solo han tardado mucho en traerla sino que ademas el sabor esta raro..

site_logo

SERRANO5J . 2022-08-07

MORE AT Google

Pizza was good service was not express

site_logo

Edward Truscoe . 2022-07-02

MORE AT Google

Fantastic experience, amazing food and atmosphere. Julia was really lovely and helpful, highly recommend ill definitely come back!

site_logo

292krzysiek . 2022-06-26

MORE AT Google

Unfortunately a member of staff took away all our plates before all the members of our family had finished eating causing them to feel pressured to finish. Also the member of staff wasn't very keen on taking our drinks order and walked off after the first person had ordered.

site_logo

John Cade . 2022-06-19

MORE AT Google

It was good. Pizza was excellent. Accident on motorway meant we extended our stay at the service station and Pizza Express was a good escape from the crowds

site_logo

Lisa Frost . 2022-06-15

MORE AT Google

This was a rather mixed experience. Have been to other Pizza express restaurants before and had amazing food. The staff were fairly friendly but could have done better. There was a great choice on the menu as always. The main disappointment was the food. My cannelloni was delicious but mum had the pasta bolognese which she's had in other pizza express restaurants and loved. Here it tasted strongly of liquorice and was almost unedible. My brothers pizza was okay but not particularly hot. We did get the bolognaise for free in the end but the waitress just kept saying that the chef was the best in the whole chain.

site_logo

Hannah Wild . 2022-06-14

MORE AT Google

After arriving at the restaurant, which was completely empty, a disgustingly unkind woman said that we need to wait 10 minutes for a table because there are currently no tables for 5 people. So we asked for two tables, one for two, the other for 3 people, she said we had to wait the same amount of time. After asking this unpleasant lady about her name in order to complain, she did not give her name and started to talk in Polish. It was around 7pm yesterday. avoid this restaurant!!!

site_logo

nor0108 . 2022-05-23

MORE AT TripAdvisor

After arriving at the restaurant, which was completely empty, a disgustingly unkind woman said that we need to wait 10 minutes for a table because there are currently no tables for 5 people. So we asked for two tables, one for two, the other for 3 people, she said we had to wait the same amount of time. After asking this unpleasant lady about her name in order to complain, she did not give her name and started to talk in Polish. It was around 7pm yesterday. avoid this restaurant!!!

site_logo

N N . 2022-05-23

MORE AT Google

I never meet in my life more rudely staff. Please Avoid this place as is such a scheme for pizza express having employee like that.

site_logo

Marina . 2022-05-23

MORE AT TripAdvisor

Very delicious Pizzas, I went with my kids and they have really enjoyed the visit. Very big restaurant and beautiful view! Julia was very polite, helpful and very patient with our kids! Thanks Julia, and will definitely visit again this place.

site_logo

Ben Qalha . 2022-05-22

MORE AT Google

Extremely polite and helpful staff, the food was nice, too. Wish they added service charge/ tip to the bill as we didn’t have any cash with us.

site_logo

Justyna Zajączkowska . 2022-05-11

MORE AT Google

Fantastyczna obsługa. Pani która nas obsługiwała mega miła. Jedzenie świeże i smaczne.

site_logo

Basia Zdziennicka . 2022-05-08

MORE AT Google

Incorrectly listed. Closed 2000 two nights running. Missed out both occasions! Shame. Fancied a pizza express. Seems odd to me!!

site_logo

Jon Boast . 2022-04-28

MORE AT Google

Didn't expect to find a pizza this good just off the motorway 😋👍

site_logo

Calum Lynch . 2022-03-19

MORE AT Google

Great service and super tasty pizzas. Thank you. 😊

site_logo

Sarah Behan . 2022-03-18

MORE AT Google

Denied service 6 times in a row from Nov 21- March 22. This branch denies customers daily due to being “short staffed”. Be very careful if you’re relying to eat here! They will likely send you away. 🚫🚫🚫

site_logo

Raziz Roken Rehan . 2022-03-16

MORE AT Google

Great pizza , bit draughty but it was cold outside

site_logo

Justin Nails . 2022-03-02

MORE AT Google

laughed and humiliated me when i complained

site_logo

andrew smithy . 2022-02-21

MORE AT Google

Visited here today for some lunch during a University trip. We had to request our pizza's to be packed as we only had a small time frame before going back on the coach... honestly the staff especially one of the chefs were extremely kind and accommodating even though it was us that were rushing he made us feel so welcome and valued and helped in getting our food prepared and packed quickly, honestly would come back here just for the amazing, impeccable and warm customer service shown to us by all staff especially the young chef. So so impressed and if he sees this I would like to say a huge thank you to him for his kindness and superb customer service!! Would highly recommend visiting here, food was lovely but customer service was 💯💯💯

site_logo

MK . 2022-02-08

MORE AT Google

We’ve been to many pizza express but I’ve never had such a tasty pesto pasta .Owen the chef did an amazing job .kind stuff .xx

site_logo

Amina Batool . 2022-02-08

MORE AT Google

Ugodno, uredno, ali je pizza mala za novac koji naplaćuju

site_logo

Old Zetz . 2022-01-18

MORE AT Google

Stopped twice at this Pizza express on the way up and back. The manager and the staff are great. Very helpful and the food is good quality. Look forward to our next trip!

site_logo

Robert Neary . 2021-12-21

MORE AT Google

The place was spacious and the service from Patryk was excellent. The manager was however something diffrrent constantly chatting not paying attention to customers and letting patryk run himself all over the place. 5 stars for patryk and 0stars for the manager. I have previously worked in restaurants for 10 years and know the ins and outs and this is not a manager the company should be proud of. Food was good and served in a timely manner.

site_logo

Francessca Bryant . 2021-11-22

MORE AT Google

The staff is nice and quick. The place is clean, the menu has a good variety of meals to choose from, is kids friendly. Plenty of parking available, first 3 hours are free then chargeable. There's only one gender neutral toilet with baby change table inside. Vegan option also available.

site_logo

Daniel A M . 2021-11-03

MORE AT Google

Went there around 7 pm on Friday, they said they are closing at 8 pm and only they can get takeaway orders. Before we go there we have checked opening hours online it is 10 pm. Really disappointed.

site_logo

Ruvini Sundiram . 2021-10-22

MORE AT Google

Waited in a queue to be seated only to be told after 15 minutes they were closed (3 hours before billed closing time). Made no effort to inform the queue of ~20 people they were closed despite staff looking at and discussing the queue several times.

site_logo

Nick Upjohn . 2021-10-22

MORE AT Google

Great customer service & good quality food. Our orders were brought out promptly with the food freshly prepared and tasting great.

site_logo

Yaaseen Khalfey . 2021-09-08

MORE AT Google

This is probably one of the worst dining out experiences I’ve had. It started well – we arrived at about 7.30 in the evening and were seated quite quickly (it was a quiet night and we were one of maybe 10 tables) and a high chair was brought over for our toddler. After a wait of about 15-20 minutes we placed our order and then we waited And waited And waited For over an hour. Finally our meal arrived – or rather, half of it did. My pizza came along with the toddler’s but my husband’s was nowhere in sight. I asked the waitress about it, who went over to the kitchen to investigate (which we were right next to, coincidentally). She returned to tell us the order for the missing pizza “hadn’t gone through” and was just being made. It should, she said, be with us in 5 minutes, which did raise questions about why we’d waited for the other 2 to arrive. In the meantime, I tucked into my Veneziana pizza. It was missing the olives, which normally I would have asked to be fixed but honestly I didn’t have another hour to wait. Other than that it was kind of fine, but net great and certainly not worth nearly £11. True to their word my husband’s pizza arrived after about five minutes, at which point I asked for the bill because it was now gone 9 and we wanted to get out of there relatively quickly to get to our destination before the middle of the night. The waitress said that was fine and off she went. And we waited Then we waited some more Then I saw her bring the bill to two other tables so on her way back past I asked her again for the bill. No problem, apparently. So we waited. And waited… I tried to catch her eye/attention as she came past but she blanked me about five times. Finally, I managed to get her attention again (by this time, we have all finished eating as well) and asked for the bill again – and I’m sure you can guess where this is going. Now I should say that I suspect we may have not been sitting in her area, but the waiter who originally seated us and took our order was nowhere to be seen throughout all of this. What’s more, at no point did she say it had to be her colleague who would deal with it, only that it’d be “no problem” or “of course” and so on. Back to the waiting. I’d got to the point where I was about to stand up and walk out – wondering whether to get some cash to leave on the table first or just make a bit of a show of ‘leaving’ so the bill and card machine arrive – when as if by magic, the guy who originally seated us and took our order turns up with the bill in hand. I stopped him from leaving because I honestly had maxed out the amount of waiting one person could reasonably do and didn’t trust he’d be back quickly, if ever. The bill was correct and, thankfully, no service charge was added so I didn’t have to ask for it to be taken off. So we were able to get the card machine out, pay and leave pretty quickly. It was, by now, just after 9.30pm. You may think the story would end there, but it doesn’t. Because the following day all three of us were visited by the ‘dodgy stomach fairy’. Could it have been something else we ate? Well no because when it struck me, I hadn’t eaten anything since the previous night and it was the only thing that all of us ate the same thing of. Thankfully, it was a brief encounter but all this is to say I will absolutely never eat there again (and I go past there frequently enough for it to be a relatively regular possibility), I advise others don’t either, and it’s put me off Pizza Express as an option for eating out possibly forever. 0/10, would not recommend.

site_logo

janebJ5298CR . 2021-08-17

MORE AT TripAdvisor

Were ignored for 15 minutes to be seated and then further 20 minutes before being served. Complained to the manager but she was rude.

site_logo

Haroon Malik . 2021-05-22

MORE AT Google

Excellent, the food was good and the Waiter was aamazing.I would go back. He was very attentive.

site_logo

Tessa Odle . 2020-11-04

MORE AT Google

Exceptional food service and ambience Sherry has looked after me on a couple of previous visits so much so this is only place I stop to eat on my regular visits to London , tonight Jade and Ryan joined in the fun , feel valued as an individual and pampered, 5 star service all three of my hosts great ambassadors to the Pizza Express brand :-) xxx

site_logo

Peter B . 2020-08-16

MORE AT TripAdvisor

Food is good. Venue is nice and spacious but service tends to be very slow, irrespective of how quiet it is.

site_logo

Laura Bates . 2020-02-23

MORE AT Google

Nice food, service and easy parking

site_logo

Gurdial Singh . 2020-02-22

MORE AT Google

They cater for single visitors (rather commonplace at a service station I'd have thought) extremely well and efficiently. The perfect balance of quick service without feeling as if you're being rushed to get out as quickly as possible. Would certainly visit again.

site_logo

Daniel Whitley . 2020-02-21

MORE AT Google

It wasn't bad priced!.. the pizza was nice! Very thin but not alot of meat on it, first time ive been possibly the last time.. might give it another go but not in the services

site_logo

11BOOWHO . 2020-02-14

MORE AT Google

Really enjoyed the pizza but despite it being nearly empty service was very slow.

site_logo

David Clark . 2020-02-12

MORE AT Google

Food is good as you'd expect. The service can be a bit hit and miss depending on who is on - the younger staff seem to be more attentive but the more senior staffers less so, oddly. Would hate to see what it's like when they're busy but personal experience has been generally fine.

site_logo

Tom Bates . 2020-02-06

MORE AT Google

Do not go to Beconsfield services pizza express I watched my calzone get dropped on the floor my the chef and picked up by him and manager and placed on the plate. When it got served to my table I told the waitress what I saw and she denied it, as I looked under the pizza I had huge black hair hanging of it. My husband pizza was not cooked properly and spelt like old oil. It’s disgusting in there so many people were waiting so long for food. I’m so disappointed

site_logo

Carrie Humphrey . 2020-02-01

MORE AT Google

Amazing food served with amazing staff couldn't ask for anything more

site_logo

Sean Hawkins . 2020-01-20

MORE AT Google

Good pizza but service was really slow (40 minutes from ordering one pizza to getting it)

site_logo

Daniel Azizian . 2020-01-18

MORE AT Google

Nice restaurant, v pleasant staff

site_logo

Tony FA FA . 2020-01-06

MORE AT Google

Really friendly staff and the pizzas tasted great. Nice ambiance too, with lots of natural light. Didn't feel like we were in a motorway services!

site_logo

Dominic Forsythe . 2019-12-31

MORE AT Google

I visited the Pizza Express at the services on the M40 Junction 2 Beaconsfield for evening meal as I was staying at the Ibis Hotel on site. The food was typical Pizza Express and very enjoyable. Staying in the hotel qualified for a discount. The staff were friendly and helpful. Nice place to have a formal meal as alternative to the Wetherspoons.

site_logo

139stephena . 2019-12-10

MORE AT TripAdvisor

Terrible service had to call someone over for cutlery , for napkins for a drink , for milk wih my tea , went to use toilet no toilet roll they said they dont service it would have to go to other end of services if its run out!! Food was the worst full of oil was a terrible meal better off going 1 mile into beaconsfield old town pizza express there is great. Dont waste your time or money here!!

site_logo

Sarah Anderson . 2019-08-30

MORE AT Google

My sons fav place to eat, staff always friendly and manage high customer volunes very well

site_logo

Wez Lucas . 2019-08-12

MORE AT Google

Painfully slow service, incorrect bill

site_logo

Aislinn Mae . 2019-08-11

MORE AT Google

Nice, food served quickly. Fresh pizza

site_logo

Shereen Toner . 2019-08-10

MORE AT Google

had to wait around for a bit to get seated but once seated service was great. pizzas are delicious.

site_logo

Lukman Chowdhury . 2019-08-09

MORE AT Google

I was very disappointed in the new Pizza Express here - I ate there on a recommendation but my penne bolognese was burnt black (not sure how you can burn pasta black charred) and the pizza was only mediocre (soggy bottom) I felt sorry for the waiter to whose notice I brought the matter as he reported it to the manager (Mahmoud) who passed back the message and apologised but offered us a free cup of tea or coffee. We did not want a tea or coffee as we wanted to get on our way but said that in our opinion he was letting down the Pizza Express brand by serving such food We paid our full bill and left. They have obviously invested a lot in this site but they weren't that busy and the manager must remember that his customers may be travellers taking a break for a food stop but he must not serve bad food. I would that my first visit here with my wife was much better and what I would expect.

site_logo

Richard C . 2019-07-30

MORE AT TripAdvisor

Served burned Bolognese... manager Mustangs did no bother apologise and send one of his staff. Still charged for the burned food full price. Not impressed

site_logo

Jake Pollow . 2019-07-26

MORE AT Google

Great place, not too busy and good service. But 2 for 1 offers don't apply at this location, which is a shame. Lot of parking. Only have one toilet.

site_logo

Vikash Patel . 2019-07-12

MORE AT Google

Friendly service, delicious food, welcoming to the emergency services

site_logo

Philip Ashcroft . 2019-07-01

MORE AT Google

Lovely restaurant let down by poor management and lack of staff. Been a few times and there’s no one to seat you so you have to wait. Then to order you have to wait even longer. Then one you order your food you have to wait longer than you’d expect to be reasonable. You get the gist - this is a franchise run by the services. The experience just 5 minutes away in Beaconsfield old town Pizza Express is a world apart. Go there instead

site_logo

Raj Virdee . 2019-05-25

MORE AT Google

Perfect place to stop after a long drive. Friendly and helpful staff. Good food and great atmosphere.

site_logo

Victoria Elston . 2019-04-20

MORE AT Google

A must needed break during a late journey. Great music. Friendly and professional staff. Grrrrreat food too. On top of their game...even at this time of night (22:55) Many thanks.

site_logo

AlanS180 . 2019-04-18

MORE AT TripAdvisor

Similary restaurants in South East

restaurant_img
3.6

2347 Opinions

location-iconBIshop Centre, Bath Road
Italian
outdoor_seating_167201takeaway_167201delivery_167201

The food was delicious, and serving was perfect. Monika was really nice , and help with table serving .

restaurant_img
3.9

577 Opinions

location-icon45-47 Packhorse Road
Italian
outdoor_seating_181392takeaway_181392delivery_181392

Would rate the service 0 stars if I could. Firstly when we entered the restaurant, this younger female waitress constantly kept looking at us whilst we waited to be given a table. Half of the restaurant was empty anyway, so it’s not like there was no space for us. She constantly had eye contact but ignored us. It was until a long wait after, another waitress noticed us and gave us a table. The first female waitress who kept ignoring us, constantly kept looking at me throughout the whole time, as if she was blatantly ignoring us on purpose. She was not even busy doing anything, just stood in a corner. After long waiting, we were finally asked for our order and finally being served our food. After we finished our food, we had our hands up to ask for the bill, as Parking time was getting close to the end. It was very obvious we was waiting and asking. A male waiter then had eye contact with us 4 times and straight away looks away, and pretends he didn’t notice us. It took us a long while to finally get the bill. Overall those 2 waiters were absolutely appalling with their service and attitude. Not the customer service attitude they should have with their job. And honestly reading these other reviews; I am not shocked. Seems like a normal thing here…

restaurant_img
4.0

75 Opinions

location-icon11 Windsor End Windsor Court
Italian
outdoor_seating_329539takeaway_329539delivery_329539

A nice place. The food was well made and the service was nice. Not cheap but lovely meal.

restaurant_img
4.1

719 Opinions

location-iconGregories Road
Italian
outdoor_seating_185913takeaway_185913delivery_185913

Tuesday evening dinner with a friend. Very quiet night. Pizza was good.

restaurant_img
4.2

3276 Opinions

location-icon22 London End
Italian
outdoor_seating_185910takeaway_185910delivery_185910

Thank you AJ for last Saturday ♥️