Pizza Express in Shropshire

My lasagna was burnt, and food took ages to arrive.

Arrived already booked a table, asked for my name, which is simple to spell. Said we didn’t have a table, in a rude manner, so spelt out my name which is quite easy to spell being Tilly. Turns out we did have a table, she showed us to our table. It had been about 20 mins when she came to take our order, and asked us have i taken your oder. We said no not yet, she replied I thought I did… i we ordered our main, which she said you guys aren’t having a started we said not she was really rude and seemed offended we didn’t want started. Said our mains which I ordered a large, American pizza. My friend ordered hers and then she went to talk away and we asked if we could order our drinks. She turned and sighed at us… about 15 mins later are drinks came in a warm glass. Then about 30 mins later are pizzas arrived. Mine being a normal size pizza. I couldn’t be bothered to question it as it seemed like her first language wasn’t English, and as she was previously really rude to us. After we Finnish she was quick to get our plates we asked for a dessert as I was still hungry. My friend ordered a cheese cake, 20 mins later she came up and said we can’t have the cheesecake without a warm drink, she said she didn’t want one. She continued to read out the hot drinks they have and she said I don’t want one as I won’t drink it. She said well then you can’t have the cheese cake. Choose something else, without giving her a menu. She asked what was on the menu can she see one she moaned at us again. Then my freind chose what she wanted. We waited another 20 mins for it to arrive then when we finished waited another 20 mins for the bill where we made eye contact with us lots and was ignoring us. We had to go up and pay.

Me and my partner decided to go to Pizza express today as we hadn't been to the one in shrewsbury before. Upon arrival we were impressed by the inside however when we were seated at our table we noticed a few tables being left unclean even though the place wasn't busy. When we sat down we noticed the knives and forks had marks on them and hadn't been washed properly. We then ordered our food, 2 pizzas, 2 sides and 2 Cokes. They brought us the cokes and again the glasses were dirty and disgusting, I even found a hair on my glass which clearly wasn't mine. We were the first people sat down in our seating area and we ordered. Then 4 people (2 girls and a couple of old people separate not together) sat down and ordered. We waited for our food for a while and noticed they were being served their food first. I looked over to the guy making the pizzas as the food area was visible and I watched as he placed our pizzas on the side and left them there as they served all the other customers first. The food was to be served by waitresses not picked up just to clarify that so we were sat just watching our food sit there. Finally after the blonde waitress served all the other customers, she brought our food over to us. When touching the pizza it was barely warm and one of them had the wrong crust. We were very hungry at this point so we started eating. I ordered a American hot, and the lady asked me how spicy I wanted it and I said mild. When I tasted the jalapeños which didn't even look like jalapeños, there was no spice at all. Even the pizza it self wasn't spicy at all which was so weird to me. The pizza it self was the worst pizza I've tasted and my partner even agreed. I barely touched my food because it made me feel sick. My partner usually eats all his food but he left some because we were just disgusted by the place it self. To make matters worse there was a man letting his toddlers run around the resteraunt whilst people were eating, screaming and shouting. The staff did absolutely nothing about it. We ordered dessert because we were still starving and we shared it. We ordered brownie and ice cream because it's very hard to mess that up and we did enjoy that thankfully. As soon as we finished we got up, paid and left. We couldn't be bothered to cause a scene so we paid what we owed and left. We will never be going to Pizza express again and they need to up their standards. Absolutely disgusting. And their staff need to read the room a bit more.

One cold pizza and three chewy ones does not a happy table make. Good service but not what we expected.

Shocking service for me, my partner and baby. Not an English presence to even talk to as we had no cutlery or napkins to begin or end our food with. Even asked which was totally ignored as well as asking for a blender for baby food.

Always lovely food here and the staff are always wonderful

Very disappointed. This p.ace has gone down! Pleasant staff but poor customer service. Order took 30 minutes to arrive and restaurant was not busy. This for two pizzas and rocket salad. Whe it came my pizza was wrong, no jalepenos and not an American Hot. Infact very bland. Said they would do another one but after 30 minutes could not wait. Gave a reduction for no Jalepeno £1. 60 very poor customer service will ot be back.

100 out of a 100 had the garlic pawns pizza 🍕 😋 crispy potatoes 🥔 😋. Lovely thank you P.s use the app for good deals 👌

The staff are friendly however this was negated by the really slow food service, and it wasn't at all busy. We only ordered two pizzas and two soft drinks and it took around 30 minutes to arrive. In addition, some of the salad leaves provided were brown and dodgy. We won't be back.

Had a great meal with my family and the service was great had a lovely server Nellie she was perfect and went above and beyond and got my little sister another hat because she had broken hers .

No sauces with my bough balls mozzarella sticks have an odd taste to them overall disappointing

Excellent meal with good service. Filling up as we left. Wife commented that ladies toilets left a lot to be desired.

Ordered at 18.30 arrived at 20.58 so took 2 hours 30 mins annoyingly the app kept saying there's a slight delay.

Lovely food and service but the restaurant is very noisy.

Food was delicious. We had the garlic prawn pizza and the American double cheese - both so so good. Free doughballs if you get the app (which the staff encouraged us to do). Service was incredibly quick and always very lovely and helpful. Desserts were gorgeous too.

We had a great experience this evening. Our server Dani was exceptionally good- a real credit to the restaurant, and very accommodating with my friend's allergies. We would certainly return!

We had a party here on a Saturday morning. There were 11 children aged 3-6 years some with dietary requirements. Everyone was catered and included throughout, nothing was too much trouble. Special shout out to Georgia for running the whole party, keeping the grown ups happy and generally being an awesome person, thank you 🩷

We went on Saturday evening for a pizza- there were 8 adults and 1 child ( aged almost 2 years old). The man that served us was nice. We ordered 6 pizzas+ 2 starters+ kids pasta+1 portion of ice cream. We get our pizzas after 1 hour and 40 minutes and 2 of them weren't in our order. On those 2 that were wrong we waited about 20 minutes. I ordered half in half with my husband - he took his pizza half spacy and I took mine mild as I can't eat spicy. All of it was spicy so I ended up hungry and sad that I can't eat it. We don't get our starters (2 portions of dough balls). While we were waiting I realised that making those dough balls doesn't take too much time as they were making a few portions (but for delivery orders). It builds up my disappointment when we did not get our ones. Unfortunately tiddler didn't get one portion of ice cream as well. And her pasta was, well, if it's meat pasta then I must be blind because there were some lack of meat that we could find when we looked so closely. Come on! I know it's a kid portion but seriously? We were reminding employers that were passing us about 3 times about dough balls and ice creams but probably they decided that delivery customers are priority. In the mean time we have been told that there is only one chef and he is in training. Well I was warming up to the coffee shop and as far as I remember you should never live a new employer on the trading all alone. It would be more fair if they would tell us at the beginning that they have short stuff and that we may need to wait VERY long for our food. If we'd known we would go somewhere else but instead we wasted an evening. I wish to give them some tips but we couldn't!

Treated myself to a self-date night at Pizza Express. The vegan pizza was absolutely divine (and the chilli and basil dip was bangin'), and my espresso martini was perfect. The best thing though were the staff; I think it was Dani who served me (that's the name on my receipt), she was SO lovely. Super friendly, attentive and smiley, a real credit to the establishment.

Went here and took my younger cousin who is only 7! We had the best time with the best service. Olga and another waitress (sorry I didn’t catch your name) was amazing and couldn’t do enough for us. The pizzas were wonderful! Will defiantly be back, thank you for looking after us:)

What stood out for us was the lovely waitress, she was wearing chefs striped tee shirt but was running around doing everything. . I wish I'd taken her name..tall olive skin afro hair very pretty.. looked after us well..

The whole experience was excellent, from walking in to when we left. I was particularly impressed that the team serving let me know that my pizza was a little overdone so I could start on what had been brought to me, but that a fresh one was on the way also. I was then able to take the overdone one with me. They needn't have said anything and I'd have just been a bit disappointed that my pizza was overly crispy, but they went above and beyond. We will without doubt be visiting again soon.

Pizza Express is consistently fantastic. We’ve been visiting for over 25 years (in different locations) and for the last 14 years at the Shrewsbury branch. As always.. we had a great time , loved the food and received outstanding service (as we always do) but unfortunately witnessed an unreasonable lady on an adjacent table treat the staff in a rude and condescending manner. The staff dealt with the situation really professionally in a way that’s says a lot about the management and the company ethos. It just made us want to come back. Erin and her team were just fab. Thank you so much .

Really shocking, appalling service. Spent £30 near enough and I didn’t even get my order

At Pizza Express Shrewsbury there is the best and most delicious food and pizza that’s always served hot. The restaurant is amazing and the atmosphere is fantastic for a night out with friends and family. Not to mention how clean it is. All of the staff is extremely friendly and helpful. I would like to mention the waitress Florentina, who served us with gratitude and offered us impeccable service.

I worked 3 years in best pizza in Venice and finally I can test the same taste of real Italian pizza namely in Pizza Express in Shrewsbury. I'm so happy to found this lovely place, very very clean and friendly staff. I want to say big thanks for all staff 🙏

The food was delicious. Staff were friendly and you didn't feel rushed. Download the app and you get free dough balls 😉

Pizza express always tastes fresh and really light 😋

Twice now we have ordered, first took 2.5 hours to arrive. Second simply hasn't arrived. zero communication, not answering telephone. Simply awful

Nice food. Good service. Thanks.

the food was lovely, but it was really late arriving.

order late and cold and missing bacon

Service and Food were very good - restaurant had lovely decor and was very clean. Was a little bit quiet on our Sunday evening visit but that was fine by us and we thoroughly enjoyed.

Excellent friendly welcome and subsequent service. Menu was good with nice variety available. Value for money, clean environment and furniture/fittings. Our waitress was a young blond hair lady, sorry didn't get her name. Very friendly, professional and efficient. Thank you.

A tasty pizza and good table service. The order came in good time and were able to enjoy our meal together.

Popped in pre-theatre, great food, served quickly so we didn’t need to worry about getting to theatre on time. Our server Erin was lovely, friendly and professional, what a credit to your company she is. Will definitely be back.

Visited relatively early on a Sunday evening when restaurants were just opening yet atmosphere was still good

We went as a pre booked group of 21, everyone bar the one being surprised pre ordered. It felt like a children's birthday party, not a gathering of adults. I had to sit back from the table as there was physically not enough room for everyone to sit comfortably at the table. If anyone on the back seats wanted to visit the bathroom, half a dozen people had to get out to facilitate it. I have never been so tightly squeezed together in all my life in an eaterie. If the place was busy, it would have mitigated the situation somewhat, but it was not, I wonder if this is down to the attitude of certain members of the staff there. A 45 minute wait for the food to come out when all pizza's were pre ordered was bad enough, but the protracted manner of the service meant some people had finished there food before others had been served. To top it off, coming round at the end to ask if anyone wanted chilli oil, etc, on their food, when many now were looking down at their empty plates, said it all. Don't bother visiting as a group, or indeed if you are limited for time, or if you don't want want to be served by someone who makes you feel you are an aggravation to their existence. The pizza was OK, nothing special.

Had children’s birthday party. Ordered a load of margaritas plus sides and couple of other meals. All very meh. Pizza in particular was very sparse. Large areas with no cheese. Disappointing.

because it was so late I was just about to leave for my work shift. the food was cold. so the cheese on the pizza was congealed. disgusting.

Time for delivery was continually changed and then stated order had been delivered although never received order

Every time we come to this restaurant, we are amazed how good it is, it’s always really clean, staff are super friendly and food is always top notch, highly recommended and a great Vegan Menu.

Drinks so expensive which is a shame. Thought we had 50% off all pizzas but it was only off one ,then they took it off the cheapest

original time was altered to make later and pizza is practically cold. having yo reheat in oven. thought I'd try pizza express instead of dominoes for a change but obviously not a great idea. disappointing.

So disappointing and pathetic experience. Waited 3 hours for our food ordered for delivery and never received anything. Hope we will get a refund.

We weites 3 hours for the food delivery that we had ordered. after 3 hours set status showed "delivered", but nothing has been delivered so far. what a pathetic service. please refund the money asap. BTW that already the second time that this happened !!!

It's doesn't even deserve a star because I didn't get my order my delivery driver called me hung up pressed delived on his app and never delivered

Lovely Delivery driver and good food!

Cold food still nice enough to eat cold

Friendly staff and great food. Still my favourite pizza.

We placed our order at 6pm it turned up at 850pm cold, x2 missing items, and x1 item we hadn’t ordered.

Really tasty pizza, definitely having one again

Food arrived cold. Delivery drive carries st bad angle so pizza folded and toppings not correctly on it

Ordered a bbq chicken pizza and this turned up and was cold

Great food. Pity the couriers are not honest about when they arrive at the restaurant to pick up the food and do multiple stops before dropping off your food.

Good staff, good food but they need to warm the plates before serving.

I have no idea how this restaurant only has 3.5/5 on TripAdvisor; we visit this restaurant frequently, and have never checked the reviews - we love it because the staff are very friendly and attentive, and the food is super with great vegan options. More specifically, our daughter is vegan, and this restaurant offers an entirely different menu with many options suitable for her. Additionally, the appetiser and starters menu is extensive, and we enjoy making an Italian tapas style meal from the options. They always have colouring and activity packs too. Would highly recommend.

Food was tasty but was cold on arrival and therefore the food was not great. Food was late aswell and times moved

Visited on a Saturday lunch time with friends and our children, the restaurant was pretty quiet with lots of free tables. Asked if we could order children’s meals with drinks order so they came out quicker we were told “no, it would confuse the kitchen and they might miss your other order” we thought this was a very strange response and one that none of us had ever heard anywhere before. Ordered food and our starters for children and adults arrived promptly, however it then took over 50 minutes for the mains to come after asking 3 different members of staff within the last 10mins how long would our food be as the children are getting very hungry (the reason we wanted to order children’s food first but wouldn’t let us) each staff member told us “I’ll go and find out for you” yet not one of them returned back to the table to apologise for our wait or give us any time frame. As we were leaving and paying it came with a big huff that we were paying separately (despite the fact we’d already worked out the exact amounts each of us owed) not one of our table got a good bye or thank you even when the children said thank you to them. Extremely poor customer service with rude unfriendly staff which is a shame as the food was actually tasty and hot. No wonder the restaurant is so quiet on a busy Saturday lunch time, none of us will be returning. Have previously had great experiences in Telford!

The food was lovely and the service was quick and the food arrived nice and hot. Would definitely go again.

Delicious, despite having to change part of the order (sorry, my phone was on silent!) This just hit the spot.

Nice Pizza Express in Shrewsbury. Got out of the rain. Very spacious inside. Friendly staff.

Brilliant food, very pleasant restaurant, fast polite service.

Stone cold and tasted like salty cardboard.

I’ve paid for my order. It says it was delivered. It never was! Outrageous and no-one to call. £60 down, hungry and no help.

We had a lovely time with my husband and children, the atmosphere was perfect for visiting with young children. The food was delicious and the staff was very welcoming and always looking after us, even the manager had time to give us some recommendations that we really appreciated.

Considering this Is a chain restaurant it must be said that the food was absolutely amazing. Visited with a group of friends and the service was excellent. Pizzas all round and the party left full and very impressed. Nice and easy night with now fuss Thank you

The order was cold and over 2hrs late, never using this delivery app again.

I've been going here for years, and the food is always great quality. It's even better that I can get a discount thanks to employee benefits from My Staff Shop! The staff were great today. I thought they were really good anyway, but then, after getting my daughter's order wrong, they fixed it by letting her keep the wrong pizza and make her the correct one too, which was great because she was hungry!

Not happy ordered halloumi bites nearly seven pounds and only a quarter full in box

The pizza was as fine as any pizza express- Have dined here twice now, both times when it's been very quiet- and both times the staff have been very weird about splitting the bill. Both times they've sort of heavily implied in an uncomfortable way they'd prefer it all be paid together- Then when we've told them no, they've handed us the entire bill for one table and asked us to calculate the amounts ourselves. Not feedback the amounts or items we've purchased into the till mind you, but instead have us calculate the actual mathematics of each charge manually on our phones as calculators. On one of these occasions it was a table of five with starters and multiple sets of drinks, felt a bit like being given a pop quiz Missed 50p on the calculation, had to begin again while waiting to leave. Quite awkward. Exceptionally odd service- And the Lady working there claimed their till could not do it- Which is quite baffling because putting aside the entire function of a till is to you know... Add up prices... I've eaten at other Pizza Express locations in Cardiff and Birmingham and the staff there have done it fine? Not to mention the many independent restaraunts in Shrewsbury that seem to manage to split up bills easily. I get it, it's annoying to split a bill. We've all had to do it when working hospitality. But it's a lot more aggravating for all parties involved if the customers are having to do the cashiers job for them without the help of a till. If the cashier is genuinely being honest and pizza express has a new fangled crazy till that can't split a bill I'd highly recommend asking some of the other resteraunts in Shrewsbury for some tips on where to purchase one that can.

Great service and food, what more could you ask for.

Fantastic food and service, lots of Vegan options, great place to visit

Food was only just warm. No straw with the drink.

Poor, over priced, with rude waiters constantly staring at you, the one waiter constant staring making us feel uncomfortable, completely over priced considering small portion sizes whilst food not being best quality, my friend had the lasagne and wasn’t pleased with it as had no taste and nothing special, poor slow service considering bealry anyone in the reastraunt. shocked about this and wont be retuning and advise you not to!

Friendly efficient service. You know what you're getting. The salad was somewhat disappointing.

Delicious food and the waitress was so lovely

Very disappointed to have been waiting so long. Ordered for my break at work and didn’t get it until my break had finished.

Visited for Monday lunch. Booked a table - no need, the place was deserted. Only 5 other customers on 2 tables who all finished and left while we were eating. Food: Calabrese pizza tasted good but was warm rather than hot. Salad nicoise had plenty of fish, but the egg was brought out late as "it wasn't ready" (?). How did the chef manage to mess both up when there were no other customers to serve? Waitress: She was lovely, clearly trying to do her best, so I give her 5/5 even though her chef let her down. Scored low for atmosphere as it's a big venue, empty on a Monday...

I'm definitly coming back soon.

Great pizza and calamari. Very tasty.

We were staying at the Premier Inn overnight to go to the theatre and were in a bit of a rush so needed somewhere close for dinner where service was likely to be quick, Pizza Express seemed to fit the bill. It was very quiet when we arrived (but it was early in the evening on a weekday) and it is much larger than it appears from outside with plenty of space between tables. We were quickly shown to a table, then within a few minutes our wine and pizza orders were taken. When they arrived the pizzas seemed better than we remembered from previous visits to Pizza Express - a lot more topping. An nice meal in a comfortable environment which allowed us to get to the theatre in time for a drink before the play started.

Absolutely gorgeous so much flavour

We had calimari, and ice cream sundae after, both were so delicious.

Estimated Order lead time 1 hour actual time received 1 hour 30 minutes Pizza was dry and Luke warm!

Was still hungry after eating the pizza was the thinnest pizza I’ve ever had was nice tho

The food is great and has excellent service

Lovely meal here, staff looked after us and the food was delicious, just one concern, there's no hot water or soap in the women's toilets, there wasn't last time we had a meal here, I had hand sanitizer in my bag so I managed but there's a lot of finger food and you should be able to wash your hands in hot water with soap, I would call it the basics, when I mentioned to the young girl she said it was head office cut backs, well I think thats appalling. Apart from that food was delicious 😋.

Me and my beautiful girlfriend visited for dinner on the Monday and was seen to by nelli and we could not fault the whole time there in any way, the food was grand and tasted so good and the service was just fantastic and overall was a grand experience and visit, definitely be back

Completely ignored the request on the calzone for no chillies and burnt the whole bottom of it

Told delivered Not seen No way of finding out where it is

Used to be brilliant a few years ago. Seems to be freewheeling at the moment. Needs to up its game on service and presentation. Food is still good though.

Lovely staff made us feel so welcome and were so helpful. Thank you :)

Consistently hot and nice food from Pizza Express ❤️

Modern relaxed atmosphere, and a special signature nicely presented pizza.

Delivered good time but the vegan pizza stone cold ,!!

Popped in for lunch on Saturday, and got a table without a reservation. Helpful staff regarding food allergies.

Perfect pizza with perfect service 😍

Pasta was slightly burnt & pasta portion was very small for the cost but dough balls were good.

We had tickets for the theatre and needed somewhere in Shrewsbury for a quick dinner before going. Pizza Express was within a 5 minutes walk so we thought it would be a good choice. We were greeted by a friendly waitress who gave us seats by the window so we could look out on the street. The large dining room was airy and spotlessly clean. As it was early on a Thursday evening it was fairly quiet so our wine order was quickly taken followed by our order for pizzas. These were very good and seemed to have a lot more topping than usual. Overall an enjoyable experience which suited our needs and allowed us to get to the theatre on time.