Pizza Express in Edinburgh, City of

We went for the Kids Eat free deal running between 7th-24th April Kids Eat Free every day when dining in and an adult meal purchased . Kids can pick a starter , main , dessert and bambinochino for free . Pizza was incredible. We all really enjoyed the visit here.

For a quick bite to eat we were in the restaurant for over 2 hours and with a small toddler it became an issue. It started fine but clearly staff were completely overwhelmed even though the restaurant was only half full and there were 3 staff working. I asked all 3 staff for a pizza box to take our leftovers away and the ice lolly to finish my sons kids meal…it took over 30 minutes and the attitude of one of the staff members was rude and obnoxious and the time he spent trying to make excuses that they were busy, he could have just got the pizza box and ice lolly I’d asked for. As someone who frequently visits this restaurant, the visit really is a lucky dip, as some staff are lovely, helpful and organised but others are incompetent, rude and seriously need to learn some basic customer service skills. It costs nothing to smile and a sincere apology goes a long way instead of trying to make excuses for poor service. A review of staff that work here really needs to be done as a few really are bringing down the whole restaurant with their rude attitude and complete lack of customer service.

Was a toss up between a pasta dish or a more healthy but less filling caeser salad, went for the lattter as it was more healthy and I wasn’t let down, extremely tasty and very filling, every part of it really nice. Was brought out very swiftly and the staff are amazing there especially the manager (Dan I think) who came and took the time to chat to us. Will definetly be back.

The delivery driver ordered someone else’s food which I gave back and then the website told pizza express that they will not collect the correct order so I spent £50 and got no food.

Pizza is cold, wasn't cut properly, barely any cheese or sauce on the actual pizza and the pepperoni was overcooked, the Coke Zero I ordered was lukewarm, somehow warmer than my pizza

Order took 2 and a half hours to come. When it eventually arrived the pizza was cold, there was a pool of grease in the box, the pizza toppings were in a pile on one spot of the pizza and the pizza base was undercooked.

Came here for a meal out with my friend, service was pretty good and got our meal and drinks fast. However, I thought the cheese on the pizzas tasted a lot like supermarket cheese, not that there's anything wrong with supermarket cheese but since I was paying practically a mortgage for this meal I expected the cheese to be good quality. Moving on to dessert I ordered the ultimate chocolate fudge cake which was advertised as 6 layers when it came it was totsy and about 2 layers as u can see in pic. I would've been fine with this if they told me they ran out of the 6 layer version but they didn't so it was more expensive for less which I wasn't thrilled about.

No anti pasta, pizza burnt, poor service, expensive.

Buen servicio de Mónica, que nos mostró cómo maximizar el ahorro en la aplicación. La comida era buena y el servicio era lo suficientemente rápido. (Siempre toma un tiempo para que la app funcione al inicio, el camarero/camarera tiene que “abrir” la mesa antes de poder escribir el número de mesa y ver qué ofertas hay disponibles. )

Food is stone cold and very undercooked, unacceptable

My team was served by Monica. She was so helpful and kind. She made our experience at Pizza Express lovely. Give her a raise. 😊

food was cold. need to up your game!!

Food freezing cold and garlic butter gritty

The pizzas had very mean toppings tonight. We all had big gaps of a very dry, thin base (more like pita bread than pizza dough) with no cheese or other toppings. Considering the pizzas were £20 each Pizza Express must be making a huge profit margin. I’ve never been hungry after eating a whole pizza but tonight none of us were satisfied and the prices weren’t inexpensive. My pizza was also stone cold and the female waitress took it away and reheated the same pizza. She was rude and didn’t apologise, just touched the pizza with her hands!? I was here a year ago and the servings were what you’d expect. The male waiter was nice but we had to keep chasing wait staff. Very disappointed.

Very cold when it arrived, packaging damaged, butter for dough balls wasn't vegan,

food was cold had to reheat? Have ordered before and food was great...

Went for lunch Macaroni Cheese £18.95 can of Coke £3.95 Total £22.90. Total spent for 4 having a light lunch £85. Make your own mind up the cost to make this and present it would be less than a fiver. Will vote with my feet very disappointing.

Delivered wrong pizza with toppings I didn’t ask for and I’m allergic to

Food was cold and not very nice

Pizza was a hit, chicken wings were a disappointment

Pizza laced in sauce and missing toppings. Overall poor quality and not value for money

This was the third time in a row that there are missing items on my orders - no apologies and no refund offered! This was the last time I ordered from Pizza Express.

The delivery guy didn't care that it's a pizza and kept it vertically. The pizza arrived folded. I wish I could take back my pre-paid tip...

£4 for a can of coke... Pizza was excellent though.

Esto es realmente bueno para una cadena. La comida era de buena calidad y el servicio atento sin ser exagerado. Particularmente como la opción de un poco de postre con café.

Food was stone cold. Not a drop of heat.

l and my family had a disappointing experience at this Pizza Express branch just now. When I politely asked the manager, Michael ( he said his name is Michael and l could complain his behaviour whereever l like! That was his attitude when l said he was unfriendly and rude), if we could sit at a specific seat (the restaurant was more or less empty), rather than the one he recommended at the back, he rudely told us to go somewhere else. His attitude was very unprofessional, rude and made us feel unwelcome. This is not the level of service I expect from Pizza Express where l have been going several pizza express all over UK! l am also planning to write to the pizza express head office about this incident since it might be a racism issue.

Halloumi stick & pizza arrived stone cold and freezing to touch and over an hour late

pizza and doughballs all stone cold

Food arrived and was still hot and I have to say it was absolutely delicious, We got a pasta and pizza with some dough balls between us. Was absolutely stuffed so plenty for two people, we will definitely order from here again no problem 👌5*

stone cold and brushetta was a soggy deconstructed mess in a box!! that was also cold. was going to submit complsin to get refund but only offered about £4!! The meals cost nearly 20. As ever shockingly bad customer service. Must do better!!

This is the second time we have ordered and the food was Stone cold again

Order was missing a drink and a side of dough balls, but beyond that, everything was fine...

Monday 3rd December went in this restaurant for some lunch. Tables in a mess (not cleared) and was told curtly to come back in 15 minutes. Not very welcoming or particularly polite so we went to Nando’s instead.

Was freezing cold and when a heated it up it went hard

Pizza arrived cold, we had to reheat.

nice change for us to have a takeaway pizza. We're a distance away from fort Kinnaird but was solved with ten minutes in the oven.

I’d avoid this restaurant. Saturday night. It was empty. Food took ages. Didn’t have time for dessert. Over priced. Goes elsewhere.

food arrived freezing cold I had to put it in the oven to warm it up!

The food was great, we were just so surprised (and disappointed) at the lack of service, considering the place was less than half full (closer to 1/3) yet it took us over 2 hours to get thru a meal, most of the time was spent waiting on either our order being taken or the next course to arrive... we had 2 young kids, our orders were simple, there seemed to be plenty staff but they were just sooooooo slooooooooowwwww...

Food was lovely and came in good time

The service is great and the food is good

Pizza came completely cold second time in a row and delivery time was changed twice.

Pasta was average and cold when it got here

Food was literally at room temperature. What’s going on?

Don't go if you're hungry! We visited the place on a ver quiet Monday evening. Staff works on a pace that is slower than a VAR review. 30 minutes wait for just two pizzas. Most of the staff looked like they really hate their job, including the manager, but the worst seemed to be the young "pizza chef". Just observing him, it's frustrating. He had a miserable attitude. I feel sorry for the blond eastern European lady, who's the only one who tried to be nice, but surrounded by negativity. Pizza is also very expensive for what it is, even when you have 50% off. Never again.

Good food, good prices. Very nice pizzas. If you go a lot, use their app, and after you have been a few times, you can save a lot.

We recently visited Pizza Express and thoroughly enjoyed our experience. The food was fantastic, and the service was excellent throughout. Our starters were fresh and wholesome, setting the perfect tone for the meal. The salad and pizza we had as mains were both delicious, with the pizza being carefully prepared and full of flavor. For dessert, we were equally impressed—both were delicious and just the right portion size. Overall, it was a satisfying dining experience, and we left happy with everything we had. Highly recommend for anyone looking for a great meal and attentive service!

I recently visited Pizza Express and had a mostly enjoyable experience. The food was great, and the dessert was lovely. As it was late, the restaurant was quiet, and the staff didn't rush us out, which was appreciated. However, I was disappointed that there was no ice, making my drinks, especially the mocktail, quite warm. Additionally, the oven had broken earlier, so the fudge cake I was craving wasn't available. Despite these minor issues, the overall experience was positive. Definitely recommend the goat cheese pizza, very tasty. Was surprised to find chicken toppings were halal, which was also a pleasant surprise.

Great service and friendly staff. Relaxing surroundings and lovely food. Dough balls were great!

Pizza was cold, not much cheese, poor. Won’t order from here again.

What was delivered was great but part of our order was missing and despite numerous attempts to call the restaurant they didn’t answer.

Food was ok but a bit disappointing, nothing special and a bit overpriced , especially the dessert.

Was all stone cold, better pizza at local chippy.

Food was good but the increase in prices means we come here once a year now, rather than previously we'd be here once a month on average

Pizza Express at it’s best! Classic menu, freshly made food, outstanding dining-in experience, very friendly and attentive, customer-centred staff. Well deserved 5 stars!

Dine in experience a hectic one! Meals very bland and poorly put together if we could give 0 stars we would. The young chef looked utterly miserable. The 1 positive was the blonde lady serving us.

Mi hija eligió aquí para su comida de cumpleaños número 17 ya que es GF y escuchó que el rango era grande. ¡Ella no estaba equivocada! La comida era muy sabrosa y recién cocinado a nuestros detalles. Además, el servicio fue excelente! Desde Adán que nos recibió en la puerta con una amistad genuina a Margarita que nos sirvió con una facilidad real. Fue una experiencia realmente encantadora, e inesperadamente especial. Recomiendo encarecidamente y volveremos. Fue un viaje de ida y vuelta de 100 millas que valió la pena. Gracias 🍕

where is my order?! it now says it is delivered? where is my food!

The manager is absolutely talking rubbish came storming out. We both thought we would go to Pizza Express at Fortkinaird and of course we had our dog with us so we thought it would be perfectly ok to sit outside and not inside with our dog. As we sat waiting a manager came out and told us we couldn't eat there if we had a dog. There were no signs to say dogs were not allowed and also there was no one else sitting outside. We up and left and went a couple of doors down where we were greeted nicely as even offered water for our dog. Would advise people never to go to pizza express and go elsewhere if you want treated with respect. Absolutely shocking way to treat people who were going to pay for a meal. Off course it all comes from the top if the manager is rude and can't treat there customers properly it gets passed down. The staff will think it's perfectly acceptable to treat customers like the way the manager treated us. As poor training very abrupt manager. The manager sorry to say couldn't organise A PISS UP IN A BREWERY. Michael the manager did not explain at all just said no dogs. No sings anywhere telling people no dogs.

Driver ended up in 2 different areas after collecting my order and was miles away food was stone cold and terrible, driver didn’t even have the decency to wait 5 seconds knocked and ran straight away

really shouldn't be named that no a good experience

The place seems nice and the customers (at least the ones that sit outside in July) seem happy but as I primarily sit on the benches outside and mooch of their free internet my experience is limited, you should totally give them a go though.

Would not order again. Food awful and pizza was half way over the box so couldn’t eat it.

Freezing cold with no garlic butter dip even though it’s been paid for

Great first time delivery from pizza express.

Pizza was cold, had better frozen pizzas, ridiculous quality for the price

Extremely poor service. Ordered 3 pizzas, 1 of which Vegan choice, and they arrived about 30 minutes late, cold as just out of the fridge and when I called to ask for an update on the delivery, I was told it's been out with the driver for a while. Instead, the delivery driver told me a completely different story. They messed up the order twice! Definitely do not recommend.

Probably the best pizza place I went to when I was younger but nowadays I just feel the pizza is bland but still a good place to go.

Struggled to find house. Wrote clear directions in order but did not follow them

Did place my order at 17:55, arrived at 20:00 stone cold and drink was missing. Delivery kept being pushed back all the way, then could see the delivery guy making several stops on his way. Poor experience overall, don't think I'll order from Pizza express anytime soon.

I love pizza express pizzas, got the sloppy giuseppe and a big bottle of peroni. The kids menu is great value, dough balls, pizza, and ice cream for £7.95. The atmosphere in this Pizza Express isn't as good as some as the others but I guess that's expected seeing as though it's on a retail park. Staff were pleasant enough but not very attentive, didn't get asked if we wanted any more drinks or how the food was or anything which was a shame as the restaurant was only half full. We enjoyed the food all the same though!

Total rip off these days. They seem to have upped their prices by about 25% and dropped the portion sizes by about the same.

Cualquier cosa menos expreso. Su aplicación y sitio web es tan lento y no podía ordenar en absoluto. Además, mi código promocional no funcionaba en la aplicación y perdí mucho tiempo en ella. Arregla tu app y sitio web

Food not received though says delivered

Good delivery time, but unfortunately it was cold so maybe have a better thermal bag to keep it warm.

£4.95 on to good to go 1 surprise bag waste of time,not worth the money

The caesar salad dressing was missing from the order..

Not great. I ordered a double cheese pizza, was given a double pepperoni, when I asked the server about the order he said this IS what YOU ordered. My husband heard what I asked for quite clearly. Very busy and a table full of loud kids beside us (not a problem, they were having fun 😊) however I think the server didn't hear and didn't want to admit it. Wasn't rectified so had to eat it. £18 each for a pizza £4.30 for a coffee etc etc ended up a very expensive lunch. Don't bother bringing a wrong order to their attention, eat it or leave it, is the attitude. Shame. Won't go back there.

Lovely place to take family out for lunch, kids love it. Pizza always tasty. As an Italian born, I can tell you the calabrese Pizza i had here In several occasions was even better then Pizza I ate in italy. Also the honeydew golden ale it's a 5 star beer to go with it.

pizza was luke warm when it arrived

Friendly and helpful staff, child friendly, spacious, standard decent range of pizza and pasta as per all pizza express restaurants

My food was soggy and cold, must have sat in the boxes sweating until delivery. Very disappointing as this was to be a treat.

The pizza was stone cold needed to reheat

Rather overpriced. Not very exciting pizza dishes. Unfortunately I was with a young person who believes the hype.

This was as expected. The food is ok - I opted for the margherita, my friend went for the option with the salad in the centre. Not the best pizza I've ever had but as this is a chain, you know what you're getting. The salad is literally a bunch of rocket - it would be much nicer if this was at least mixed leaves. The staff were friendly and efficient. The coffee was a nice. Plenty of free parking, no wait for a table.

All the food was cold when it arrived.

Popped in to Pizza Express in Fort Kinnaird, Edinburgh on Good Friday . Sam the manager was absolutely fantastic. We’d left our dog alone in the car so he quickly took our order and our food arrived in no time despite the restaurant being super busy . Food was delicious! Would definitely return . Thanks again Sam .

Was very disappointed with the portion size considering the price. There was also no cheese in the salad and this was supposed to be added. The portion sizes when eating in the restaurant are what I expected to get. Some of the dough balls were also tiny.

Ngl, pizza smaller than expected

Never got my chicken on my pizza nor my halloumi bites . Come on this is happening farr too frequent

It wasn't the driver nor restaurant. It's just eats inability to provide a good map to see where the driver was. I messaged saying I wasn't happy with where my order was, as it was parked outside five guys. Why, I don't know. Then 2 minutes later, literally. I get my food, and for a change it was good, I really enjoyed it

An hour and 15 mins later and the pizza was stone cold. Complete waste of money.

Food was late, cold and missing half of the items - would advise against ordering from here

Driver brought wrong food then by the time the correct food was brought to us it was all cold and inedible

Everything tasted alright but was cold when it arrived

Did not receive the garlic butter with the dough balls!

Pizza was cold on delivery. Not packaged well enough to keep warm.

Was expecting a lot more food for the price, very disappointing.

Service extremely slow had to ask for order to be taken. They have an offer on apparently for fifty percent off if you pre-book on their app which we didn't know about so had to pay full price for a pizza that was ridiculously small as that's their way of still making a profit. Two cokes were almost £8!! Again making money so the half price pizza is just a con. Won't be back.