Pizza Express in Edinburgh, City of

Order was missing a drink and a side of dough balls, but beyond that, everything was fine...

Monday 3rd December went in this restaurant for some lunch. Tables in a mess (not cleared) and was told curtly to come back in 15 minutes. Not very welcoming or particularly polite so we went to Nando’s instead.

Was freezing cold and when a heated it up it went hard

Pizza arrived cold, we had to reheat.

nice change for us to have a takeaway pizza. We're a distance away from fort Kinnaird but was solved with ten minutes in the oven.

I’d avoid this restaurant. Saturday night. It was empty. Food took ages. Didn’t have time for dessert. Over priced. Goes elsewhere.

food arrived freezing cold I had to put it in the oven to warm it up!

The food was great, we were just so surprised (and disappointed) at the lack of service, considering the place was less than half full (closer to 1/3) yet it took us over 2 hours to get thru a meal, most of the time was spent waiting on either our order being taken or the next course to arrive... we had 2 young kids, our orders were simple, there seemed to be plenty staff but they were just sooooooo slooooooooowwwww...

Food was lovely and came in good time

The service is great and the food is good

Pizza came completely cold second time in a row and delivery time was changed twice.

Pasta was average and cold when it got here

Food was literally at room temperature. What’s going on?

Don't go if you're hungry! We visited the place on a ver quiet Monday evening. Staff works on a pace that is slower than a VAR review. 30 minutes wait for just two pizzas. Most of the staff looked like they really hate their job, including the manager, but the worst seemed to be the young "pizza chef". Just observing him, it's frustrating. He had a miserable attitude. I feel sorry for the blond eastern European lady, who's the only one who tried to be nice, but surrounded by negativity. Pizza is also very expensive for what it is, even when you have 50% off. Never again.

Good food, good prices. Very nice pizzas. If you go a lot, use their app, and after you have been a few times, you can save a lot.

We recently visited Pizza Express and thoroughly enjoyed our experience. The food was fantastic, and the service was excellent throughout. Our starters were fresh and wholesome, setting the perfect tone for the meal. The salad and pizza we had as mains were both delicious, with the pizza being carefully prepared and full of flavor. For dessert, we were equally impressed—both were delicious and just the right portion size. Overall, it was a satisfying dining experience, and we left happy with everything we had. Highly recommend for anyone looking for a great meal and attentive service!

Great service and friendly staff. Relaxing surroundings and lovely food. Dough balls were great!

I recently visited Pizza Express and had a mostly enjoyable experience. The food was great, and the dessert was lovely. As it was late, the restaurant was quiet, and the staff didn't rush us out, which was appreciated. However, I was disappointed that there was no ice, making my drinks, especially the mocktail, quite warm. Additionally, the oven had broken earlier, so the fudge cake I was craving wasn't available. Despite these minor issues, the overall experience was positive. Definitely recommend the goat cheese pizza, very tasty. Was surprised to find chicken toppings were halal, which was also a pleasant surprise.

Pizza was cold, not much cheese, poor. Won’t order from here again.

What was delivered was great but part of our order was missing and despite numerous attempts to call the restaurant they didn’t answer.

Food was ok but a bit disappointing, nothing special and a bit overpriced , especially the dessert.

Was all stone cold, better pizza at local chippy.

Food was good but the increase in prices means we come here once a year now, rather than previously we'd be here once a month on average

Pizza Express at it’s best! Classic menu, freshly made food, outstanding dining-in experience, very friendly and attentive, customer-centred staff. Well deserved 5 stars!

Dine in experience a hectic one! Meals very bland and poorly put together if we could give 0 stars we would. The young chef looked utterly miserable. The 1 positive was the blonde lady serving us.

My daughter chose here for her 17th Birthday meal as she’s GF and heard the range was great. She wasn’t wrong! The food was all really tasty and freshly cooked to our specifics. Also, the service was excellent! From Adam who met us at the door with a genuine friendliness to Margaret who served us with a real ease. It was a really lovely, and unexpectedly special, experience. Highly recommend and we’ll be back. It was a 100 mile round trip which was totally worth it. Thank you 🍕

where is my order?! it now says it is delivered? where is my food!

The manager is absolutely talking rubbish came storming out. We both thought we would go to Pizza Express at Fortkinaird and of course we had our dog with us so we thought it would be perfectly ok to sit outside and not inside with our dog. As we sat waiting a manager came out and told us we couldn't eat there if we had a dog. There were no signs to say dogs were not allowed and also there was no one else sitting outside. We up and left and went a couple of doors down where we were greeted nicely as even offered water for our dog. Would advise people never to go to pizza express and go elsewhere if you want treated with respect. Absolutely shocking way to treat people who were going to pay for a meal. Off course it all comes from the top if the manager is rude and can't treat there customers properly it gets passed down. The staff will think it's perfectly acceptable to treat customers like the way the manager treated us. As poor training very abrupt manager. The manager sorry to say couldn't organise A PISS UP IN A BREWERY. Michael the manager did not explain at all just said no dogs. No sings anywhere telling people no dogs.

really shouldn't be named that no a good experience

The place seems nice and the customers (at least the ones that sit outside in July) seem happy but as I primarily sit on the benches outside and mooch of their free internet my experience is limited, you should totally give them a go though.

Driver ended up in 2 different areas after collecting my order and was miles away food was stone cold and terrible, driver didn’t even have the decency to wait 5 seconds knocked and ran straight away

Would not order again. Food awful and pizza was half way over the box so couldn’t eat it.

Freezing cold with no garlic butter dip even though it’s been paid for

Great first time delivery from pizza express.

Pizza was cold, had better frozen pizzas, ridiculous quality for the price

Extremely poor service. Ordered 3 pizzas, 1 of which Vegan choice, and they arrived about 30 minutes late, cold as just out of the fridge and when I called to ask for an update on the delivery, I was told it's been out with the driver for a while. Instead, the delivery driver told me a completely different story. They messed up the order twice! Definitely do not recommend.

Probably the best pizza place I went to when I was younger but nowadays I just feel the pizza is bland but still a good place to go.

Struggled to find house. Wrote clear directions in order but did not follow them

Did place my order at 17:55, arrived at 20:00 stone cold and drink was missing. Delivery kept being pushed back all the way, then could see the delivery guy making several stops on his way. Poor experience overall, don't think I'll order from Pizza express anytime soon.

I love pizza express pizzas, got the sloppy giuseppe and a big bottle of peroni. The kids menu is great value, dough balls, pizza, and ice cream for £7.95. The atmosphere in this Pizza Express isn't as good as some as the others but I guess that's expected seeing as though it's on a retail park. Staff were pleasant enough but not very attentive, didn't get asked if we wanted any more drinks or how the food was or anything which was a shame as the restaurant was only half full. We enjoyed the food all the same though!

Total rip off these days. They seem to have upped their prices by about 25% and dropped the portion sizes by about the same.

Anything but express. Their app and website is so slowly and I couldn’t order at all. Also my promo code was not working in the app and I just wasted so much time on it. Fix your app and website

Food not received though says delivered

Good delivery time, but unfortunately it was cold so maybe have a better thermal bag to keep it warm.

£4.95 on to good to go 1 surprise bag waste of time,not worth the money

The caesar salad dressing was missing from the order..

Not great. I ordered a double cheese pizza, was given a double pepperoni, when I asked the server about the order he said this IS what YOU ordered. My husband heard what I asked for quite clearly. Very busy and a table full of loud kids beside us (not a problem, they were having fun 😊) however I think the server didn't hear and didn't want to admit it. Wasn't rectified so had to eat it. £18 each for a pizza £4.30 for a coffee etc etc ended up a very expensive lunch. Don't bother bringing a wrong order to their attention, eat it or leave it, is the attitude. Shame. Won't go back there.

Lovely place to take family out for lunch, kids love it. Pizza always tasty. As an Italian born, I can tell you the calabrese Pizza i had here In several occasions was even better then Pizza I ate in italy. Also the honeydew golden ale it's a 5 star beer to go with it.

pizza was luke warm when it arrived

Friendly and helpful staff, child friendly, spacious, standard decent range of pizza and pasta as per all pizza express restaurants

My food was soggy and cold, must have sat in the boxes sweating until delivery. Very disappointing as this was to be a treat.

The pizza was stone cold needed to reheat

Rather overpriced. Not very exciting pizza dishes. Unfortunately I was with a young person who believes the hype.

This was as expected. The food is ok - I opted for the margherita, my friend went for the option with the salad in the centre. Not the best pizza I've ever had but as this is a chain, you know what you're getting. The salad is literally a bunch of rocket - it would be much nicer if this was at least mixed leaves. The staff were friendly and efficient. The coffee was a nice. Plenty of free parking, no wait for a table.

All the food was cold when it arrived.

Popped in to Pizza Express in Fort Kinnaird, Edinburgh on Good Friday . Sam the manager was absolutely fantastic. We’d left our dog alone in the car so he quickly took our order and our food arrived in no time despite the restaurant being super busy . Food was delicious! Would definitely return . Thanks again Sam .

Was very disappointed with the portion size considering the price. There was also no cheese in the salad and this was supposed to be added. The portion sizes when eating in the restaurant are what I expected to get. Some of the dough balls were also tiny.

Ngl, pizza smaller than expected

Never got my chicken on my pizza nor my halloumi bites . Come on this is happening farr too frequent

An hour and 15 mins later and the pizza was stone cold. Complete waste of money.

It wasn't the driver nor restaurant. It's just eats inability to provide a good map to see where the driver was. I messaged saying I wasn't happy with where my order was, as it was parked outside five guys. Why, I don't know. Then 2 minutes later, literally. I get my food, and for a change it was good, I really enjoyed it

Food was late, cold and missing half of the items - would advise against ordering from here

Driver brought wrong food then by the time the correct food was brought to us it was all cold and inedible

Everything tasted alright but was cold when it arrived

Did not receive the garlic butter with the dough balls!

Was expecting a lot more food for the price, very disappointing.

Pizza was cold on delivery. Not packaged well enough to keep warm.

Service extremely slow had to ask for order to be taken. They have an offer on apparently for fifty percent off if you pre-book on their app which we didn't know about so had to pay full price for a pizza that was ridiculously small as that's their way of still making a profit. Two cokes were almost £8!! Again making money so the half price pizza is just a con. Won't be back.

Early for an eye appointment I went to pizza express at kinnaird Park for a beer and a coffee, I ended up devouring a starter, calzone pizza and a coffee to finish, the staff were amazing, I was attended to by a very nice and welcoming guy called Michael, although there were others also. The what could only be assumed as the floor manager was just as good. Food and beverages went down a treat and the fact the staff were all so attentive, courteous and welcoming made it more than worthwhile. Thank you.

Manager needs a personality transplant. Never uses manners or smiles. Delivery staff stand and wait ages to even be acknowledged. Don’t order food from here. Nice they have your money, your food isn’t a priority.

Food arrived cold, had to put oven on to reheat it, which is not good enough when you have someone waiting to eat it on arrival

I ordered for collection, once i got there my food was already to collect even though i was 10 mins early. Food was cold. For £15 this pizza was shocking. It was a very small cold pizza. The amount of garlic butter i received was also shocking. I do not recommend getting a take out from this place!! Very angry

the restaurant told me it had been delivered (it hadnt), I waited over an hour and the map was telling me the driver was somewhere else. It appears that I was not going to get my delivery so I went out to buy my own food. I return 10 minutes later to find my order lying in the street and clearly inedible. shocking service won't be using justeat again

Order came early unfortunately wasn’t ours we were delivered an order that was meant to be collected from the pizza express no idea where ours went , called restaurant left message and now 3 hours later still no call back , very disappointing to say the least

Very unhappy. Substituted part of the order without any attempt to contact me first. The substitution provided was plain dough balls without any kind of dip or sauce. Delivery was requested for 1 hour after order was placed and still came 30 mins late. Pizza was cold. Overall terrible.

Was good however forgot our sauces!

Great fast friendly service from staff here. Family of 5 all pizzas cooked and served in reasonable time. Gave me a seafood pizza that I didn't order mistake. But they happily replaced and took it off the bill. Would come back

Food was burnt AND cold by the time it got to me. Awful.

The food was cold by the time it got here.

Pizza was class. Halloumi bite weren't too shabby

Good experience. Lovely guy delivering the food. Food was hot. Ideal.

It's not the fact that it's late that bothers me it's the fact that it tastes like its been sat in the back of the delivery car for the last 45 mins. Got 2 stars for quality because it probably would have tasted nice if it was even luke warm.

Food cold and soggy. Taken on magical mystery tour, driver stopped at al least 2 other places before delivery, seemed to get lost on second delivery. Pesto missing from pollo Milanese. Starters were on a deal so at least didn’t pay full price but still a little disappointing…

My favourite place for the best pizza. Thank you so much! I wouldn't order from anywhere else

Only buy Pizza Express pizza because it's simply the best. Everything was perfect. Happy family.

Food was ordered at 7.20 and delivered at 9. Food was freezing cold. It was how you would expect a pizza to be the next again morning. It had obviously been sitting for a while.

Incomplete order, dough balls are missing

Nice lasagne. Pizza not as good as last time. Very doughy.

Arrived just after 5 to a maybe quarter full restaurant, seated fairly quickly and drinks orders taken promptly, the decent service ended there unfortunately, waited about 10 minutes for the starter which isn't overly bad but we then waited for a further 40 minutes, while watching another table give up and leave I said to my son, they have 2 more minutes before we're leaving and going to McDonald's! after which we were told you're food is the oven, another 15 minutes passed before the pizza was actually served - I am dining with my 5 year old child, along with most tables in there, trying to feed hungry kids and get them home in time for bed etc and this wait time is unacceptable, to make matters worse the diners were watching takeaway orders being punted out the kitchen in droves, giving the impression that this was the priority and not the diners within the actual restaurant, this was raised with staff at the time. Now you can forgive some lateness if it's a knockout meal, sadly in this case the pizza was just the cherry on top of a very unpleasant dining experience, ordered the leggera which is cited as being a salad filled hole pizza, throwing a bunch of rocket leaves in does not really equate to a salad. Awful.

Didn’t receive my order, absolutely shameful

Food arrived super late and was cold obviously... Not impressed at all

Half of my order wasn't picked up. When I called the restaurant to ask where it was they told me only half the order had gone. I walked to collect it. I was the notified by the app that my food had been delivered. But it wasn't.

The food was very cold and drink was warm

Lots off filling but barely any tomato on base of pizza. Rather dry ! Disappointed!

And it never came to me!!! My order i didnt get!!! Where is my Pizza? And whi did ypu give it to!?!?

I went to Pizza express with my family and sat into one of the available tables rightaway because there were no stuff on the door and no signs which says wait. There were also lots of available spaces. A guy came to give the menus who I assumed was the manager. He behaved pretty rude and he tactlessly said “you should wait on the door for the next time”. Me and my family didn’t deserve that sort of a behaviour and we got out of the restaurant. I don’t think nobody ever does. I absolutely don’t recommend.

Top food and service every time

Completely wrong order didn’t get anything I ordered told the delivery driver and he said I can’t do anything am only a delivery driver

Although the food was fine, the service wasn’t great and when some of our large party did not want to pay the ‘optional’ service, we were told that we needed to tell the waitress that before payment. Then the waitress was rude and told us poor service was our own fault as we hadn’t booked in advance on a Saturday. Worst pizza express service I’ve ever experienced and would not recommend to anyone or go there again.

Service was quick and pleasant, food was hot, parking was very convenient almost in front and the dessert menu more expensive and imaginative than I remembered