Pizza Express in Welwyn Hatfield

Twice now it's been busy and pizzas took 40-50mins only to be served cold. It they can improve service it's good for families *Edited back to 4 stars much better recently, thanks

this restaurant is such a nice place to eat with your friends or family. i love all of the food here and it is a great place to eat in the afternoon for lunch.

You know what you’re getting here, good quality food with minimal waiting time. Make sure you book if you’re going on a Friday or weekend otherwise they don’t always take walk-in’s

Had a birthday party here. The chef taught the kids how to make pizza. The kids enjoyed it. The chef was patient with the kids. The pizza was delicious.

Great words from mums we have pizza at home is what I would use when dealing with pizza Express

A Fantastic Dining Experience at Pizza Express! I had an amazing dinner at Pizza Express, and I can't praise the experience enough! From the moment we walked in, the atmosphere was warm and inviting. The food was absolutely delicious—every bite was full of fresh flavors and perfectly cooked. The pizzas were crisp and flavorful, and the pasta was rich and satisfying. What truly made the evening exceptional was the outstanding service, especially from Daniel. He was incredibly attentive, friendly, and knowledgeable about the menu. He made great recommendations and ensured we had everything we needed throughout the meal. His professionalism and warm personality added to the overall enjoyment of our dining experience. If you're looking for great food and top-notch service, Pizza Express is definitely the place to go. We'll be back soon!

Usual excellent quality from Welwyn Pizza Express, delivered quickly on a Saturday evening.

ON TIME.. GREAT DELIVRY DRIVER... FOOD IS JUST WARM... LOOKS AND TASTES OK.. U CANNOT REALLY REHEAT CALAMARI... OR FIORENTINA PIZZA... SUCH A SHAME

Never, ever had a bad pizza at the Welwyn Garden Pizza Express. The starters, romano pizza and dessert were all delicious. The service was exemplary throughout the meal. We have been here many times and never been disappointed.

Shameful in every detail. Never again!

Imo Pizza Express are the best pizzas available on the high Street. Delicious. Wish they would bring back the Four Seasons pizza though.

Please can the person in charge of this restaurant ask the staff to clean the glasses. Wine glasses with stains that you have to clean yourself and water glasses on the table that are disgusting. I know wgc has a problem with calcium but no other pub or restaurant is as bad as this one.

Great food, great staff especially the young man in the kitchen.

Order never delivered and hung up on 3 times when I tried to rectify the problem

Didn't take the name of the waiter who served us at table 10. But yet to have such a nice waiter as this gentleman. For the first time ever we wanted to tip and went for 15% tip. We required Gluten Free and he took our choices precisely and effortlessly. If he can have a shout out it would be appreciated. If we weren't passing through the area, we would have this as our regular just because of the waiter.

Some items cold. Restaurant called to say an item wasn’t available and to exchange it, when order arrived exchange item missing

Multiple staff members looked at us and then ignored our large group as we waited for our table. Staff were smoking out the back, and smell was wafting in. This disrupted our experience and concerning for an asthmatic member of our group. Starters and drinks were fine. However, we were one of the last groups in the restaurant to receive mains despite people arriving after us. Chicken calzone was poor quality, 4 small pieces of chicken inside, no pesto, no basil and they'd filled it with spinach instead making it incredibly watery. The worst experience I've ever had at a pizza express.

Ordered 2 chocolate fudge cakes via uber. Took over 40 mins to deliver 2 small slices of unheated cake. From a resturant 3 mins drive away. The chocolate fudge cake at pizza express used to be so lovely, this one is now small and very average and cost £7.50 a slice, not worth it. Doesn't come with cream or ice cream anymore.

Went here today and the service was shocking. Such a shame as we have been here many times before and has been generally okay. Sat down with menus and didn’t even have anyone take a drinks order for over 25 mins. Another table next to us complained about the service, and spoke to us saying how it’s ridiculous how newer customers are being served before our 2 tables. The table next to us spoke to the manager asking if can we order, manager said she will serve us shortly, and then rushed off to seat more customers waiting at the door ?!? Both my table and the table next to us ended up walking out. Don’t go here if you want good service

Food was absolutely delicious I had ordered the Cannelloni and the classic American Pizza. Although the staff were lovely there were issues with service. At the start we had ordered the food altogether but we had to wait 1 hour for our mains to arrive! Frankly disappointing as it was not a complicated menu to prepare.

Fresh tasty pizzas and good service

Really disappointing service. Table was booked in advance and restaurant was only about 75% full, but service was so slow. After being seated and provided with menus it took over 20 minutes for our order to be taken, and the service was so slow at every stage. When we requested the bill it took so long to come we were on the verge of walking out. What should have been a pleasant birthday celebration for my daughter and friends turned into frustration and annoyance

I thought it was a little bit on the expensive side … Being local when I ordered , I would have thought Delivery cost should have been free ! When you add things up , way too expensive…. Money and cost in the cost of living crisis we are all experiencing, you have to way things up , Staff are friendly which is a plus , £18 for a small pizza plus delivery charge , was expensive.. Thank you .

Really nice restaurant. One of my favourites so far, seemed very calm.

Pizza Express 40 Howardsgate in the main shopping area of Welwyn garden city. Limited parking outside but car parks no to far away. Once noticed and seated service was a tad on the slow side , but once orders placed food came quickly and was very nice. Fair wait again to get someone to bring the bill. Like most places seems staff cutbacks affecting service.

Good if you like cold pizza, Romana pizza was pathetic

Pizza absolutely awful. Meat had lots of particles of gristle Pizza base dripping in grease despite having no cheese or oil on the piizza. Thankfully there were deals on but at the usual price of around £18 a pop just for a Pizza it's terrible value. No more visits to this brand, it's not the first bad experience here and just not worth giving them the opportunity to disappoint again.

Pizza was okay but Salad had seen much much better days. Initial delivery estimate slipped back 30mins and couldn’t cancel

Pizza was fine thank you , but still expensive ! in my opinion… With these additional charges can make you change your mind if you’re not careful , but what’s a pound worth today anyway …

Requested sausages as an extra in the mac and cheese. There is no sausage at all.

i ended up having to go to restaurant as delivery time kept getting pushed back eventually to over an hour later than origionally mentioned. so it wasnt delivered it was picked up by a pressured dad.

App stated courier at the restaurant for nearly 30 mins, three sides and one main dish all cold. Thought this would be a nice treat rather than the cheaper establishments, very disappointing

Terrible service! Took forever to even order and had to wait for over 45 minuets for our food! The restaurant isn’t even quiet and has plenty of staff so no excuses for poor service! I suggest staff should be re trained!

No wonder the pizza express branches are closing down, we had to wait over an hour and 30 minutes to be served and for food to arrive on a quiet night for a Saturday evening with no apologies as to why it was taking so long. Will not be coming again

Well….. Cut up the Pizza next time. Meat balls I ordered. Did not see any there at all. Stone Cold when Delivered. Sorry but I Won’t Again. Wake up Italians…..

The food wasn’t great, very disappointing and I wouldn’t order it again.

Order arrived without garlic butter for the dough balls. We ordered 3 portions and no garlic butter at all. Food was lukewarm when arrived. Poor quality for the price.

Good food as ever. Thanks @Megan for applying the £1 pizza offer

The 'feeds 3-4' people bit is definitely an underestimate. 3-4 young children, maybe.

Similar experience to other reviews. Ignored for long periods, had to wait a lot and approach staff to order etc. staff looked really busy and I don’t think there were enough on duty. This place wasn’t clean- food stains and particles on menus, cutlery and glasses. On the plus side staff were pleasant considering how harassed they looked. The food was good.

Food was good. Not sure beetroot in the salad was roasted ??? Pizza was a lovely but could be a bit warmer but just being picky

Max and kim were amazing both deserve a promotion really represent the business well.

missing items from order. food was otherwise ok.

First time we have used this service. I appreciate it is a Saturday night and the restaurant is busy. But to have a cold pizza delivered 1 hour late is totally unacceptable. If the restaurant had stated it would be 2 hours delivery we would never have order. This is the first and last time we use just eat. This was a gift voucher so fortunately not our own cash but a true dreadful experience.

Prawn pizza had a total of 7 prawns. Lasagna absolutely abysmal - £15 for pasta and some sauce. Hardly any meat whatsoever. I am disgusted.

ordered some beer and they gave us a gluten free one and a zero alcohol beer. also failed to properly slice pizza

36 people for a birthday party and incredible service. They could not do enough for us. Everything served piping hot and not one order wrong. Incredible.

Thank you ever so much for a wonderful birthday park for 36 people. Food was all hot, correct, staff were so attentive and couldn’t do enough for us. Thank you ever so much.

All pizzas were stone cold, awful presentation, and the hullumi looked awful, had no flavour and was also stone cold! Very very dissatisfied! What a waste of money.

pizza was stone cold by the time it got to me, and was hard like cardboard. really disappointed.

Fantastic experience today, brilliant staff and excellent pizzas. Prompt friendly service

Very enjoyable food with pleasant staff

Friendly staff but very slow service. There seems to be no sense of urgency. We waited over 10 minutes for them to clear a table and then another 20 for them to take our order. We had a 5 year old and a 3 year old with us and fortunately they were very well behaved. Once ordered the drinks and food came up quickly and I paid using the app to save another wait. Also, the toilet facilities need refurbishing as they are not pleasant.

Better than other Pizza Expresses

ordered additional toppings and hot pizza and received no toppings on one and no spice on the other.

Placed an order via delivery app, it was accepted by the restaurant around 9:20 PM. After 30 minutes wait, it was simply cancelled by the restaurant. No, note, no email, no call. Probably, because they were late with other orders and they were about to close. Don't feel like ordering from this place anytime soon.

Excellent service by Praveena, Nice ambience and good food. Highly recommended

lovely, friendly and polite staff& great service! would 100% recommend🥰

We usually use pizza express as it is steady and easy with children. Started off great this evening but after an in flux of delivery people being in and out our adult meals were forgotten, as were we, left with no drinks and a brief explanation that our adult meals would be delayed. The most frustrating part was that we were very accommodating but left without drinks such as table water despite asking several times. Once we were all fed the manager made it very hard work to accept any feedback. Basically the service was was appalling and when questioned was defensive and unhelpful.

My son had a pizza making party for his 10th birthday at the Welwyn Garden City branch yesterday and it was AMAZING! From the minute we arrived, the manager was so warm, welcoming and friendly and absolutely nothing was too much trouble. Then we had the wonderful Praveena supervising and instructing the children in making their pizzas. She was fantastic at keeping ten lively 10 year olds engaged and thoroughly enjoying making their pizzas, she gave the perfect level of guidance whilst letting the children be totally creative with their creations. There was a lovely and large selection of beautifully fresh toppings that were in abundance. The pizzas looked and tasted delicious. The party flowed really well and the children were kept entirely entertained. They all had a brilliant time and I can't recommend a pizza party enough. Thank you to ALL the staff for making it so special xx

Great food. Great customer service too. Really nice restaurant.

Great, helpful staff! Good food, cocktails. Thank you for making our special occasion even more special!

Pizza is an absolute disaster, 0% Italian. Among other incompetent and shameful decisions, they add (very cold) mozzarella only after pizza has been baked.

Very nice place, great selection of foods and pastas, great selection of beers and wine's etc very helpful staff 👍👍

Great place, enjoyed the food very much.

Great pizza and an amazing service. Music is great. Service from REGAN was fabulous and the food was so great and the wine fantastic

Delicious pizza and fantastic service. The service from Matt and Daniel is always great we recommend this restaurant highly.

Delivery order - genuinely the worst pizza experience in years, including much cheaper chains and my own amateur attempts at home. Burned and cold at the same time, sloppy texture, ingredients past their best before date, order messed up pretty badly to the point the gluten intolerant person went hungry, and a mealy-mouthed 'have a voucher' response for a pizzeria I have no inclination to return to. I know commuter belt can't expect all that much, but I should have taken a ready meal out of the freezer instead.

Had a fantastic experience. The team are professional and always go the extra mile. Atmosphere is always perfect and facilities are always fresh and clean. Highly recommend a visit

1 HOUR & 20 MINS FOR DELIVERY?!

Not very nice now. The calzoni was small and empty and waited long for our dinner. Pasta was cold. Won't be back.

Proper Italian pizza great food great service

Pizza freezing cold, egg not cooked all jelly like and no olives on pizza, all in all incredibly poor service all round, pizza went in bin

100% recommended, clean, tasty, well organized, customer service A1

Ordered Uber eats. Didn’t get my pizza delivered. Dough balls where rock hard no garlic butter either was not edible. My kid and my self had no food, only one dish arrived as described so my vegan sister had it. When called the restaurant all they could say we cant contact uber eats we don’t have their number. What answer is that i paid you for food that you failed to deliver and there is no solution. When contacted Uber eats they thanked me for the feedback. But hold on what about my pizza? I have paid for something I have not received and all you do is thank me for my feedback. You should really sort it out. Never ever will be returning to pizza express or to iber eats.

Had lunch here yesterday (sunday). It was a very nice experience and our server (Megan) was very lovely, helpful and overall contributed to our enjoyment of the meal. Food was very good.

Overall this order was poor today. Food arrived 25mins later than planned/ scheduled. Once updated to ‘driver is ready to collect’ it stayed like that until the food arrived. After arriving the food was cold and the portion was enough for me. Although, feel disappointed as the container was not filled and would be best described as a child’s portion.

My order arrived over one hour late

My pizza is missing from my order and the delivery driver ran away before I could question him

Megan was a delightful waiter! Very attentive and friendly. Quick considering it was nye as well :)

This restaurant is fabulous, I made a mistake with my order and phoned them directly. They were so kind and fixed the issue for me with no fuss at all. I didn't take the name unfortunately of the person I spoke to on the phone but I really appreciate their kindness. Good quality food and great service.

Cheese and tomato pizza covered in black pepper. Daughter couldn't eat it.

Nice relaxed place, good food, bit expensive

I really enjoyed the pizza in this place thank you

We had a table booked a few days in advance. We arrived on time and were totally ignored for 6 minutes. Many staff members walked past us but no one spoke or made eye contact. Eventually we were welcomed and then had to wait for a table to be prepared for us. We were quickly offered drinks and given menus Our drinks arrived in good time. However the glasses weren't clean and my glass of water had a piece of salad floating in it. We ordered and our starters were delivered quickly.. Well 2 out of 3. We struggled to get a member of staffs attention to tell them about the missing starter. However they quickly sorted it once we spoke to staff. Our pizzas arrived quickly and were delicious.... no complaints there. It took a long time for the table to be cleared and we had to ask for the dessert menu. It wasn't offered and we felt that we were inconveniencing them by asking for pudding. Pudding and the bill arrived quickly Overall the food was lovely. But service and customer attention/service needs improving.

we had a lovely family dinner made even better by receiving brilliant 5 star service from Daniel and the WGC team.

Excellent service, food and atmosphere. Delicious romana base pizza.

THIS ORDER HAS NOT BEEN DELIVERED ?

Every time I have ordered from here the pizza has either been well done, cold or they have forgotten the dips which

We had driven a very dreary 7.5-hour journey from Glasgow. Before going to our motel we decided to get in somewhere for dinner, so my wife called Pizza Express at 7.15pm. We were told we could book for 7.30pm, so we went directly there. As we entered, no-one greeted us and there were already two young ladies in front of us. After about five minutes, none of the staff had even looked at us and we felt totally ignored. The young ladies in front of us said they had arrived early and had been being blanked for 10-15 minutes. Eventually my wife had had enough and walked up the restaurant to approach a member of staff. He then came to where we were all waiting and told us that there would be a one-hour wait. We all protested that we had 7.30pm bookings, but he insisted that there would be at least a one-hour wait for food. We feel very strongly that this should have been made clear before they took our booking and we dragged ourselves off our route. The reservation was, after all, only made fifteen minutes previously. We left, as did the other people, and - quite frankly - we won’t be back to any branch.

Consistently impressive every time we visit

Friendly with buzzing Saturday evening atmosphere. Family feel - all ages and dimmed lights for more intimate meal for two. Mat was very helpful on gluten free options and open kitchen made you feel GF is real - not just marketing. A good takeaway option too.

Fanstatic service, delicious food

My food arrived mostly cold and later than expected.

I would like to start off by saying a thank you to all the staff, they got busy tonight and through dealing with not so pleasant customers they had smiles on their faces and managed to attend to everyone waiting. The gentleman who took our order missed off my lasagne bur after letting the staff know they soon brought it out and took the dish off our bill as there was a wait for the food. Again this was not a big issue as this was dealt with professionally by all staff. I would come back to this branch, it is my local pizza express and i throughly enjoyed the food and the service by all the ladies working.

Food was good as always however poor customer service by Jenny / Emily (I think she is faking her name) hence the 1. She needs to be fired as she has appalling customer service (apparently she is the shift manager as Indra is on leave) I walked in and had to stand at the entrance for 10 min and nobody attended to me (there was no queue either). I walked into the kitchen area and asked a waitress if I can be seated and she asked me to go back and stand at the entrance. I waited another 5 min and nobody turned up. There were around 7 tables free and found a table for 2 (I was by myself) and sat my self. I asked for a menu from this lady Emily or Jenny who yelled saying she asked me to stand at the entrance to a customer. She has to be fired or u are loosing many loyal customers! My name is Haz Fauz and posted in error from my daughter login and not able to change it Tx

Came here for Halloween lunch and was greeted by lovely manager dressed in Halloween outfit. Restaurant was decorated well as well. I was served by goran who was really welcoming and helped to chose my pizza.

Food arrived on time but was cold

Food missing and all cold!!! Asked for extra garlic butter instead of the red and green sauce and they didn’t give any garlic butter at all. No point eating doughballs duhhhh

Great experience, I've enjoyed the food and our waiter Daniel was great. 👍🤤