Pizza Express in Welwyn Hatfield

took so long to come and food was cold. so disappointed, will never order again

Visited today after a trip to the theatre in Hertford, we rarely go to pizza express but thought we'd try it out for once. The greeting at the door was warm and we were sat down promptly. The restaurant wasn't busy, however it did take some time for someone to come up and take our order. We had a seemingly pleasant waitress take our order but forgot to take our drinks order so we had to call her back. The food was brought out after a reasonable 20 minute wait. The food was ok, it was hot and tasty however the service was lacking very cold, impersonal, after our initial greeting, we never spoke to another person after the food was brought out, no one checked to see if we were ok, or ask us if we wanted more drinks. We didnt leave a tip for that reason. We paid for food, we got food and that was it.

Came in on a Thursday evening with my 10yr old. Took order (asked for it all to be cooked right away as we were in a rush) fine, got dough balls in 3 mins from ordering. Then nothing asked about where our meals were (mind you only 5 tables in the whole restaurant so dead), about 25 mins later… watched as kitchen realised they never made the meals for us so they rush to put something together in the over. Server says sorry pasta takes a long time to cook! I said BS! Finally got food at 48 min after order…. Not happy!

Maxim was such a great gentleman while serving us, Judit done the pizzas on point 100% recomend it :)

Pizza express has really gone down hill. Small, disappointing and mostly cold. I should've had a sandwich.

Lovely staff and great food .lots of free goodies with the app too

I didn't get the garlicel bread with my order, which was disappointing.

I didn’t get the food and it says it’s delivered.

Didn’t receive my Fanta drink with the order, the driver said he wasn’t given a drink with my order.

Not as good as the last two, perhaps a different chef or cook, had to throw very tough chicken away.

Our first taste and absolutely wonderful, thank you!

My pizza & garlic bread stone cold I am having to heat them up in my oven! Ordered a coke & received coke zero!!! Not happy!

Absolutely awful manager ! What a joke! How did he become manager?! Refusing to give delivery orders without a real reason. He is telling me that last time order was waiting one hour which is absolutely false, there was a sistem problem!!! Not because of me. He is not letting me work and he is abusing his manager position , being so bossy and arrogant. Disgusting 👎🏻👎🏻👎🏻

The dough ball portions were not the same and did not come with the condiments that are supposed to be sent with it

I’m a regular customer and can confirm the staff are very friendly and helpful. Food is fantastic too

Very bad experience especially waiters have no respect at all. Specially one guy he behaves if you want , you eat iam not bothered

The delivery was delayed several times,also the food was with wrong toppings

The food was ordered at 19:27 with an estimated 30-40 minute wait time. The order was delivered at 21:17. From around 20:25, the Just Eat app, stated that the delivery driver was at the restaurant waiting for the order. We called Pizza Express at 20:50, who shared that the food had been waiting for the driver for a quite a while. Their side said the driver was a minute away. They finally left the restaurant at 21:00 having said the driver had ‘been waiting’ for over half an hour. This is not true as per the restaurants communications. The food arrived and having been waiting for a long time, was tepid. We are not happy with this order.

Garlic butter missing from the dough balls. Friendly delivery driver.

I could see the driver was making another trip in the other direction before coming to my address. Food receipt states was ready at 9:09 too driver nearly 40mins for 15 minute journey

Not good! Missing dough balls off our order. Delivery was quick.

Delivery driver didn’t deliver all of the food, called the restaurant and they verified that it was all given to driver. Driver also called to tell us to go and collect it even though we paid for delivery, and now an item wasn’t delivered. Seems very convenient

Pizza was cold with hardly any topping, very disappointed.

Great pizza! Long delivery time

Love their honey doughballs and over all nice place

Terrible hard thin pizza mashed up cheese bites in the box and the rings dont even look or taste fully cooked disappointed

Great food and attentive service

The pizza wasn’t good to me at all. And this is my first time. And it wasn’t reach at all. I was disappointed and I expected A lot more from you guys.

I took my family here recently which included my elderly father and 3 year old daughter. We received excellent service from our waitress, Anna, she really took great care of us. The food was great as ever, but in particular the staff were really kind and helpful.

It was my first online food order. loved it. Thank you

Chicken was just about cooked and calamari was soggy

We often go to Pizza Express at the Hatfield Galleria. The food is lovely, the staff are always professional (especially with my wife's food allergy), along with being friendly and smiling and always accommodating with birthdays etc.

They tried to rob me today. Went there as I had a voucher, which was a gratitude from my employer. The staff made a photo of my voucher and announced that it isn’t accepted by the system because it was bought using invalid credit card. What a nonsense. After I challenged that, oh miracle it worked! Not sure what’s the point in that, perhaps they were planning to use the pictured voucher if I wouldn’t challenge that but that was my last visit there.AVOID!

Probably the best service we have ever received. Very friendly and lovely gentleman Goran. Superb.

Good choice of pizza topings/themes from the menu

I still haven’t received my order but it’s saying delivered

As always, I recommend it, great fun, not expensive, clean, nice

Great food, amazing staff, you won't be disappointed.

Quick delivery. Excellent food.

Great pizza! Friendly staff! Always have a great time thank you!

A really delicious 2 course lunch for two, the service was very good, food arrived hot and in good time and we were happy with our booth table.

Congratulations to the new deputy general manager - well done for what you have achieved at your age and don’t lose focus on your goal. We had fantastic service from yourself and Dominika - the food was delicious as well - thank you to everyone.

Tasty food , on time and delivery driver was so lovely

Fantastic food wonderful staff clean and tidy hopefully. coming back soon but do not have much money so might be a long wait ?

We were served by Goran today, who we regularly see there. He is always charming, polite and attentive. He always looks happy and pleased to be at work with the customers and deserves recognition. The food is always consistently good and well presented. The atmosphere is relaxing and we often play cards while we eat.

Excellent service and tasty food - Don’t normally review but I forgot a dip on my order and they added it after calling them, super thankful, tasty hot food, and friendly staff thank you!

Good quality food. Delivered hot. Lots of napkins which is great. Fast delivery. Would order again.

Came to have lunch with my friend, service was amazing by the waiter and manager (Harry) they paid attention to every single detail and food was on point . Our food was delicious and they made us feel very welcomed. Will definitely be returning very soon.

First time I have used pizza express, very impressed good pizzas and service

We were served by a waiter called Costas at the Hatfield branch on 24th August and I must say his customer service is exemplary. He is one of the best waiter I have been served by. He is a keeper! The food was fantastic too. Such a great experience. I will definitely visit again.

Amazing experience! The food is always fresh and tasty and the staff extremely polite. Definitely my first choice in The Galleria :)

My main meal was burnt and overcooked. Butter for dough balls had completey melted. I suggest packing it seperately and not in with the doughballs

One of the better Pizza Express restaurants I have been to. Big space with good service.

Great atmosphere and friendly staff

The restraunt was incredible. After a mistake was made with mushrooms being put on a dish when requested not to. The staff drove back down in their own vehicle and re-delivered the food. Fantastic service and excellent food

Came here with my girlfriend, the food eisha made was beautiful, andreea, Emma and Dominika gave wonderful friendly service and the manager harry was welcoming. Would come here again.

1 side box wet contents inedible 1 pizza undercooked. Why?

Gorgeously tasty pizza and garlic and mozzarella bread all lovely and hot. Tasted so nice and fresh, also had three dips…yum. Delicious.

We had dinner at this pizza express where we had various dietary requirements in our party. Our server, Dominika, handled our table really well. Was very attentive and was a great host. We’ll definitely be stopping by again

Me and mate came to this lovely establishment and was greeted and served by the amazing Emma. Very welcoming and professionall can do attitude to go above and beyond for our dinning experience. Thank you Emma for a lovely evening! Oh and the amazing cake from the chef with tattoos!

Hard to fix, but the fried things were soggy by the time it arrived.

Really good service and pizza as usual. Always good whenever I order. My only issue is they never seem to read the comments- despite me specifying no onions on the pizza, there is still a large portion of onions :(

Ordered a large portion and only a single potion came

Amazing service. The staff were very welcoming when coming in from the kitchen to the waiters. Harry the manager was incredible his service was 5 stars!! Staff are always smiling and we're very helpful with any questions we had! Thanks so much

Very friendly and attentive staff. Came in a for a small bite and they gave really good recommendations. Shoutout to the kitchen for the food and Harry for the 10/10 service. Great place to eat :)

Wow! What a gorgeous meal! I ordered the Romana gung-ho do bosco pizza meal (with garlic/mozzarella bread + 3 dips). Pizza was HUGE, beautifully hot and crispy…all lovely fresh mushrooms and veg …so,so tasty (I’d go so far as to say the BEST I’ve tasted !!!) Plus nice selection on vegan dips (basil &pine was delicious) Well done Pizza Express.

Great for our kids who eat all things Italian, and we ate it all, but just to let the more discerning customers know... The dough is rolled out (flat) and the pizza is cooked in an oven dish to keep the shape, the oven being electric. Sauce is to the edge leaving no rising crust, and the pasta sauces are pre made. Fully understand a successful high street chain keeping costs down and consistency up, and as I said we ate it all, but for the price I'd expect more authentic which I will now be looking for.

Rating: ★★★★★ (5/5) Costos at Pizza Express - your ticket to a Billionaire's Ice Cream dream. Deliciously unforgettable!

Really wonderful in every way, thank you

Perfect food, the pink apple juice I had was brilliant, and amazingly friendly service from Cassie. Prices were good too

Cassie was a wonderful waitress, we had a great time there! We went when it was nice and quiet, but probably would've been nicer with a bit of a classic restaurant buzz. Overall, great pizza at a reasonable price in a lovely establishment. Deserves the 5 stars.

Really friendly staff, good food, lovely place - Cassie was an incredibly kind and helpful waitress!

Food and service was great. Cassie was very lovely and gave great suggestions

Was a great experience for a family dinner. The food was good and didn’t have to wait long. Was a little bit confused by the app vouchers, but a young gentleman Kostas helped us out and showed us how to use the app. He was very lovely to speak to, and was very helpful throughout our visit. Will be definitely coming back here.

Disappointed as we were missing one pizza from my order. Food tasted great and delivery on time.

The food was really nice, great service by Max, and the chef with pink hair and tatoos recomended us a Ice cream that I loved.

Lovely experience! We were served by Max who was very attentive all throughout our visit. Food tasted great as always and a big shoutout to the cool looking chef with tattoos who was very friendly when approached! We’ll definitely come back!

Came by myself to do some impromptu work and was sat in clear view of the kitchen. Good selections of mains and they do a good decaf Special thanks to the waitress Cassie for her knowledge of menu items and helping me find the right choice for me, and Eisha the chef for their overall friendliness and guidance through the app. Will definitely return.

this was the best pizza I've ever had in my life. I am Italian from Napoli so you can imagine that I know my pizzas. when I tell you that this is the best f^#@king pizza I've ever had I am not joking. The pizzaiolo Alex was fantastic and I could tell he made my pizza with love and care, and most of all skill. You have to visit this Pizza Express specifically at least once in your life. Ciao a tutti

the service was fantastic and welcoming. the pizzaiolos where very helpful and served us a fantastic made with love pizza. honorable mention to the pizzaioli alex for making a fantastic pizza a la margerita.

Food was taken to complete wrong address, food was stone cold when received and can only get a refund for the food!! No refund for the delivery even though that was the main fault!!

really need to work on their customer service experience. we waited to be seated, no one came over even though it wasn’t busy, so we ended up just sitting wherever. then we get told that our table had been reserved, and get seated somewhere else. calling someone over so we can order, he tells us that he’s not a waiter and just walks off. and when we are finally served, we manage to finish our food before they bring our drinks over!

Lovely Kimberly served me she was very polite to me and my family! Made it a great experience overall, had to give her a nice tip, keep the good effort going Kimberly! Will definitely return again soon😆🥰

Food wasn’t particularly warm which was disappointing

I came in with a friend to get a pizza for takeaway and we were greeted by friendly staff. I ordered my food with Maxim and he politely offered me drinks and desserts. Alex gave me my food and told me to have a nice evening. 10/10 service and food.

Very helpful staff. Great Food.

My food didn’t even arrive. I was having a lazy evening, I live 2 mins from the restaurant, it says it’s been delivered (way after eating time) and just hasn’t showed up.

Emma was lovely, there was a nice atmosphere in the restaurant

Came in with my friends food was really nice and waitress was really sweet definitely coming back again

Great service, Dominika to be exact was great and understanding!

Our server Dominika absolutely smashed it - top service and top food

Had a really good lunch at the Hatfield Galleria branch. Tasty food and very nice staff

I would highly suggest steering clear of this particular branch . Whilst the staff are friendly the service is abysmal to be polite. The starters came in a timely manner.. But the main was the biggest letdown due to us never receiving it .. arrival time 18:30 my family and I were still sat at the table at 19:45 waiting for our pasta dishes and one salad .. said salad had been sitting on the side for God knows how long .. after being told many times that our food would arrive within “5 more minutes “ we were given empty excuses about tickets being lost / missed .. THEY RUINED MOTHERS DAY. If you like pizza you’re safe here as everyone else besides MY family were catered to , please do better !!! we ended up at a KFC. The only positive was the lovely calamari, arancini and alcoholic beverages.

I had a birthday dinner with my family. We are very pleased with the service and the food.Even though the team was busy we were served on time. The food they serve is delicious.The team is very cohesive and happy to help. We are glad that we chose this restaurant for this evening.

Cold food , cold coffee , indifferent service

The service was great, the staff were really attentive, friendly and the starter was tasty. Some of my salad leaves were slightly mouldy on the chicken Caesar salad and they still charged me full price which I thought was a bit unfair. Probably wouldn’t re visit this one again though as I felt a slight discount would’ve been appropriate given the mouldy food.

Great pizza but the music was a tad loud.

Large clean and tidy restaurant at the Galleria. There were 13 in our party, (we'd pre booked), and we were served well by friendly and helpful staff. Excellent menu choice and food was really tasty.

Lovely staff. Lovely food. Amazing atmosphere. Wonderful place to have a get together even giving them 15 mins notice and for 12 people

I am vegetarian on religious grounds and, despite requesting as I normally do, Pizza Express did not remove the chicken from my dish. After the delivery was made, and I found that my dish still had chicken in, both Pizza Express and Deliveroo were disrespectful and unhelpful in trying to resolve this issue. Both companies simply passed the responsibility to one another. I am saddened by the fact that my simple request was not only ignored by Pizza Express, but neither company are accepting responsibility. Due to this, neither company are issuing me a refund. This is despite the fact that I wasn’t able to actually eat the food, and had evidence to show I had requested it without chicken. If it were a mistake that either company were willing to resolve, I would have looked past it. However, I will not be ordering from here again, and wish to warn other potential customers of the poor customer service I have received.