Asda in Welwyn Hatfield

Today I went to Asda bought items scanned all then payed and it gave tick sign payment completed and that security Asian guy even saw it when I called someone and said I didn’t go through even showing proof and called for another staff to come along and this security guy didn’t even mention to her that card payment is accepted but still showing to pay instead he said to her money hasn’t gone through she needs to start again and that staff that came she raised her voice on me whilst explaining to me and then I payed again and then the same staff saw the tick sign and said it’s payed but don’t show it and make me pay twice same amount went twice and the other day I payed and calling staff for bag then this black guy security guy appeared up keep looking at screen if I payed when I did and I said I payed I need bag he got the bag the security guy and was about to put stuff himself and I stopped him and said let me put my stuff bec he was making me rush by getting another women in front of me and telling her to go use it when I didn’t even get my stuff in the bag keep pushing that lady to go and that women had no sense to see I have stuff so wait No staff or security guards have any respect for costumers they are very rude and don’t treat customers well I don’t know about others what ever they think but the 1 staff and 2 security guards were raciest towards me treat me like they can say and do what they want treat me how they want

8th of November 2024 I went to Asda got shopping with my husband and going out of Asda we went to wrong side by mistake and this security guard stopped us and checked our receipt we didn’t even pass the security alarm where it makes noise when u go out we didn’t even go past there and this lady went pass it made alarm and security lights guard didn’t even stop her and instead he left it and we just went on wrong side didn’t even go out of Asda still we got stopped these new security guard doesn’t even do his job properly and this lady was white he let her go I don’t care what others think about him but he is racist Indian guy security guard that am talking about was on the chemist side

Convenient and fast shopping center(self service) close to the town center

Clean shop with good selection of products

I have hade a amazing time in asda my 4 stars is for why is there christmas stuff in the store its not even november

Just come here to say how disappointed i am with click and collect service, not the 1st today but several time it has happened to me. Come to collect your shopping but it isn’t ready or part of it is ready. Then you have to double check as you start to doubt that you getting what you paid for ( loads of times drove away missing items) today I had a pack with 12 water bottles missing and 1 butter out of 2 purchased… As I said it isn’t the 1st time and when you start to explain to the staff why you checking your order against what has been given to you, you get an attitude back, worst they swear at their end the had 1 quantity of each item… You can’t even ask now for what you actually paid for . DOUBLE CHECK YOUR ORDERS WHEN COLLECTING!

I bought two packs of 1.5L water and asked permission to take a shortcut to my car. The answer of the staff was a quick "NO! You have to go around." and turned their back. I'm missing a leg. It is a clear disability. Please don't treat your customers like that.

Hands Face Space Consideration. A good size supermarket to cater for grocery, fresh produce, essential item and cleaning items. Worth a visit definitely.

I like Asda as it’s close to home, affordable and stocks a good variety of products. I’d just like to ask management to keep your home shoppers under control as they race around dangerous with no regards for customers. Someone nearly smashed into my shoulder this morning. I know it sounds a bit old fashioned but customers still matter, I believe 🤔

After 17.00 nobody buys freshly roasted chicken? Do they support MC donalds?

Asda online ordering is just useless. I work for vulnerable people with severe physical disabilities and learning disabilities who require food and nutrition. Asda marked off the delivery for my clients as completed when they didn't deliver it and lied. They then failed to deliver the food for 5 days with me calling them 3 times to ask what was going on. They finally delivered the food 5 days late and basically offered a £10 voucher to say sorry. Today at my partner's private account they have failed to give us a refund for our delivery and marked it as completed. Useless company absolutely useless.

You can make quick and good purchases, I recommend

Racially profiled by the security guard on the way out

HORRIBLY UNDERSTAFFED. Poor lass on the checkout lamented the 'new owners' and the lack of staff. We waited ages during the day and it all seemed a little haphazard. THREE tills open, only!

Very bad customer service especially from Charles hatfield branch George customer support, they should be not in the customer support , there is no manager to speak no supervisor rude behavior we do every week more than £200.00 worth of shopping just to get this rude behaviour , we bought stainless steel bowl , only in one use they all turn black , we showed to this gentleman Charles and we getting a coment back wash it, I offered keep it from my side for free and see if you can wash it , very bad bhehaviour , no common sense just rude .manager should call me and I will make sure to put the formal complaint to george Headoffice as well .

I have now downgraded my rating to a single miserable star which truly reflects just how poor this shop has become. If you are really lucky you can collect a trolley outside the store - more usually you need to to return to the car park and hunt for one there and hope it has four working wheels. Most trollies are rusty or generally knackered to be honest. My most recent visit had me dodging the endless 'pickers' who were clogging the aisles, blocking the shelves and completely oblivious to in store shoppers. As usual there were lots of empty shelves, rubbish everywhere and more worryingly, wrongly priced or unpriced products. The worst part of my visit was being in a queue of around a dozen people with trollies all waiting for the single manned till. The poor cashier was working as fast as she could but still no further tills were opened. I asked her about the lack of staff and service and she just rolled her eyes and told me this is the new Asda way ! Anyway, It'll be my last visit unless they drastically up their game. Back to Tescos for me.

Toilets never been cleaned and I never use their filthy toilets

Saw a guy in a jurassic park shirt scream shout |.🤬🤬🤬🤬🤬 while Loading delivery trucks he was clearly upset as he kicked screamed and slammed around, hope he’s ok seems very stressed

Pharmacy is not open and closed as displayed, should be updated the hours and stop lying. It is not open until midnight.

Avoid the north-west exit of the car park. There's a pot hole big enough to tear a tyre off. Also avoid the store entirely if you want to do a big shop as there are hardly any trolleys.

The toilets here are disgusting. 2 were not working correctly and the level of cleanliness is not acceptable, moreso for a food store. I reported it to a floor worker who frankly was not interested. This store is generally on the ball with everything, not yesterday. Just proves that they don’t always get it right.

Great products and includes a mini McDonald's

Big choice. But by evening there is little left

It's a nice place to grocery open till 12:00 midnight during summer's.

The toilets in this store are DISGUSTING 🤮 each visit makes me retch. SORT IT OUT ASDA

I park here from Monday to Friday to pick up my daughter after school. I often pop into ASDA for shopping, and twice a month, I refuel at the ASDA petrol station. However, starting April 29th, ASDA will limit free parking to 30 minutes. If I spend £10 on shopping, I can park for three hours. I plan to do my shopping and refueling here less often now, as I'll pick up my daughter directly from school and do shopping and refueling at a supermarket near my home instead.

Car park is like a third world country, disabled bays and children bays used mostly by uber eats waiting for McDonald's orders. How nobody has been hit by the bad drivers is anyone's guess.

Very rude staff . Don’t do the shoppings here .they are really rasist. Even the managers not helpful at all .

The price on the shelves are different at the till. Very limited stock on the shelves. Promo's never scan on the till. Never enough manned staff on main checkouts even tho I know for a fact that most of selfscan staff are till trained. Most of self scan tills are never properly working i.e cash/card tills only take card. Staff are not allowed to cover the sign that say's cash/card as store manager will not allow this. So after you've scanned your shopping you then find out you've got to rescan all your shopping on another till. There's an easy answer to this fix the tills or get new one's as promised.

The owners of Asda just want to run it into the ground. Boycott it. I suspect it will be closed soon and turned into more flats. They are also illegally 'missplacing' products so they look cheaper than they actually are. They will claim it is just staff error, but it is so obvious now it is deliberate. They know most people will not check the price. One example of many below. Trading Standards will be informed.

Convenient parking (no parking space was available today/busy) stock availability, tidynes, most of the staff friendly & helpful

Poor service poor ques rude staff not friendly or helpful they all have bad attitude it’s actually made me not want to shop here ! Self service staff were shockingly rude even said they didn’t care !! I asked a member of staff that was working on isle his attitude was the company don’t care we under staffed under payed as customers that’s not the help or care. I just wanted some help. Unfortunately Asda your quality in staff and store was atrocious. Not one of your members even said hello or thank you or even smile ! Won’t be shopping in your store again

This place is a joke now. Spent over an hour getting the shopping list in the trolley, and they tell me it's closed when I get to the checkouts. Well done, no announcement, nothing to make me aware they close. Just a waste of my time.

You have a piss poor customer service. You can give everything for free will never shop at ASDA and will be spreading the word about the rudeness and verbal abuse from your store manager Shame on you ASDA for hiring people who dont even have one decent bone in body Just gave star to post. There should be poo emoji instead which i would defenitely rated 5

Would be great if they ever had any baskets. Lots of customers walk around the store carrying 5-10 items because there were no baskets. Edit - there's lots of baskets again now, but they never put them at the front of the store. People get them by barging past other people at the self checkouts.

My dad went here today (16th) and their naan breads were labled as out of date on the 6th and some bread even had mold on them 🤢 he told the staff and she rolled her eyes and snatched the bread out of his hand, put it back on the shelf and told him choose another one then and walked off! Sadly this is the closest shop to us but will be going literally anywhere else whenever we go shopping, the staff are always rude here. Would put minus stars if I could.

Store was messy and the toilets made me sick. Awlful

This is the worst supermarket in the world. Filthy, terrible layout and inadequate staff. You will undoubtedly need to join an unnecessarily long queue, in order to pay. I now bypass this store in favour of iceland or aldi.

Staffed by utter morons. 2/7 checkouts operational.

Awful supermarket. There are never enough of the small trolleys. Most of them have wonky wheels anyway. Too many items low or out of stock and checkout staff who are slow and more interested in chatting than doing their job efficiently. Most of the customers look like they haven't had a wash for a few weeks. Only positive is the wide car parking spaces but I won't be returning!

Lovely place to spend time and shopping

on 4 different occasion's i have tried to shop there but i can never get a trolley. due to my shoulder i have to have a trolley not a basket but i can never find them i spent 15 minuets looking for one once. then they have a delivery of trolleys but i went there 25.01.23 and there was none again. there never seems to be any staff around. there only ever seems to be one till open when i go with ques all the way up the isle

Simply….. driver could not follow instructions I added for delivery, driver did not call, so I ended up going for a walk in the rain and wind, he almost missed out on 3 water crates, which I reminded him off. Driver still managed to miss out on delivering 2 other items. I carried goods in. Missed items can not be redelivered, you cannot collect them at store, all you can do is wait 5 days for your refund. With all said, website isn’t any better than the delivery service or call to customer services. Hence my score of 1, which I think is poignant.

I find the staff quite appalling as they have an attitude towards us innocent customers they act like they are being forced to work a few days ago all I wanted was I pack of plastic bags and when the issue wasn't quite solved security rudely said to me LEAVE HER ALONE and this has not been the first time I have been untreated well .There fore I will be giving this ASDA in particular 1 star

Asda have got a real moron working "security" who shut the second door as I was approaching despite me being on crutches. He then just motioned to me to use the other way in.

Good place to do your weekly shop for an affordable price

Very poor self service system and some offers are not been put through correctly.

Great place to shop with ample if parking spaces...

Had a problem with a neverstick saucepan purchased from Hatfield store, which would not work with my induction hob, despite the documentation saying it was induction compatible On line ASDA "help" pretty useless, just referring me back to the store, as I had no receipt despite paying for it on my Asda card Tracie at the in-store desk could not have been helpful As well as having a lovely sunny disposition, she took my details promising to go back through their records and find the sale. Sure enough, rang me in a couple of days saying found the sale and to bring the pan back for a refund Tracie was not on duty when I did return, and I did not get such a cheerful staff member, but still refunded 5 stars Tracie Whatever they're paying you, you richly deserve, and should get a raise

The floors were unclean, and the service was not good when I asked for help and the store is layedout in such a way that I struggle to navigate it. As well as this the parking is always full so it takes ages to find a space.

An excellent store with top class covered bicycle parking despite there being a motorbike parked there regularly. World foods section very handy when looking for ingredients. Biggest issue is the regular lack of self scan units, could do with doubling the number. No butcher or fish counter, the meat selection is OK but fresh fish not so.

Ordered through just eat a few items, nearly all the items were missing. I bet the item were on the shelves but the staff are too lazy to get them. Try calling the store only there is no way to speak to someone. Only recieving two items of a £35 order, such incompetence.

Nice & bright atmosphere but the store could do with being updated to be more modern instead of looking like a supermarket out of the 80's.

Horrible experience. Fuel filled for £20.00 but asda taken £99.00 from account. Calling asda Hatfield but not responding. Simply say cheating people through technology.

Big thank you to Charlie at Hatfield Asda, click and collect. What a great guy and a real credit to the store. Friendly, kind, patient and helped me so much this evening as it was my first time using click and collect and I didn't find it easy, long story but i will know next time. Nothing was too much trouble and all done with a smile. Thanks.

The people serving on the self service tills seriously need training in manners and customer service. Had a few problems here with the staff.

They have good fresh products and are very affordable.

Big ASDA with more varieties of almost everything

Everything you need. Just more expensive than other shops

Need more staff on check outs. And at self scan, people that can help and know what there doing

Decent prices, friendly staff, easy to navigate. Always a treat going there xx

A shout out to staff in Asda Hatfield I was in there earlier and asked 5 staff different things. Each one of them went out of their way to help me and other customers too. They were all friendly and welcoming including on the self service tils/ security/ shop floor. Their jobs were all busy ..

Asda is a big store located across UK, with everything under one roof at a decent price. You want kitchen wares, toiletries, fresh vegetables, fruits, seasonings, drinks, cosmetics, frozen food, clothings, stationery etc, just pop in with your money.😂 You will find everything you need, items are well displayed with sign posts to lead you to all the sections. No struggle at all. You can do a self service with card or cash or pay at the till assisted. Polite staff. Clean store. I strongly recommend.

You have to take a trolley from home because you will never find a trolley there. You cannot do a proper shopping because of this.

Tried to do a online shop today said can not deliver because of bad weather.

I just visited this store. I was stopped on my way out by charity workers working for Great Ormans street. How dare they stop me and other shoppers. I can't believe ASDA allows their customers to be hassled by these people. Just for reference. That charity brought in £74m last year and the CEO gets paid £160k.

Lots of parking. Easy to get to.

Worst organised ASDA. I am a regular customer for ASDA Hatfield over past 8 years. Even though I like Tesco slightly better, I prefer to go to ASDA because it is near by. But recent months, things are unorganised; every week items locations are getting changed, I don't find shopping trollies, because of that I had to cut short my shopping list to a few, and mostly hand-held scanners not available. Also in self check out , short of support staff, waiting for quite long and making my experience very bad.

I hope you will be getting trollies in for when the Uni students are back. What is the guy collecting them doing with his time, there's nothing for him to do as the customers are covering it for him so they can shop !!!??

When the first 3 things you want aren't there at 13.30 on a Friday, you walk out. As you walk out you realise just what a Steaming Heap Infused Tip HOLE it is. Feb 2023. Worse. Sept 2023. It gets worse and worse. Owned run and managed by people who couldn't care less.

I like this asda and it DOES NOT NEED 3.5 YOU GUY'S ARE INSANE

the machine took my cash money and did not return it. The machine was incentivising me to use cash.

When is the Asda today? Only to cash scan and go. There were only two working arrest record. The left-hand side is card and cash and right hand side should be card.

I had my groceries delivered today. The delivery driver was Rumel - I found him to be such a lovely, kind considerate gentleman. He apologised for the undue delay and helped me pack my groceries in my bags at just the right weight for easy carrying. He was lovely and is a true star and asset to your Company. Please thank him for me

Asda used to be a decent store, but after they install those face recognition cameras on checkouts, in which no one seems to have a clue about where the data goes, things gone down the wrong road. Nowadays Asda have poor stock, unhelpful staff, filthy toilets. It is disgraceful

Cheap food items local for me never had a bad experience here all good

Extremely arrogant and rude customer service. Not once but multiple times

They need more people to refill shelves

You find everything for everyone. I highly recommend shopping at ASDA🥰

Unhelpful staff, especially on the customer service counter and kiosk. They went out of their way to be awkward. Duty mangers were no help at all and seem scared of the staff.

How many months do you need to bring shopping plastic bags for customers? Out of stock on products for long time. Printers on fruits and vegetables most of the time don’t work as no one puts labels on them. No green baskets for customers. Is this store still being managed by someone? 31/07/2023 ABSOLUTELY THE SAME SITUATION. Embarrassing but we can see a pattern in mistakes.

I visited Asda store Hatfield yesterday, oh my God! the toilet was completely bad! Very dirty to the core! I have never seen a toilet like that all my life. It is the most horrible and filthy public toilet I have ever seen! And to think that this is how I always meet it is the worst thing. Everywhere was so dirty, there was no tissue, the toilet wasn’t flushing and so on. It was as if it hasn’t been cleaned for the last one week! Another thing is that the doors are always very strong and hard to open and you have to push with your body and whole strength. Asda Hatfield stores is a very big shopping centre and has a very high number of customers. I believe they should do better than this. I believe they have the capacity and ability to create/make their toilets a very comfortable place for their numerous customers. What made my experience even worse was when I asked a staff that came in at that time why the toilet is always very dirty, she said to me “ yes we know that, and it is because our customers are bad and they treat us badly”. Like seriously??? I can’t believe this. I am highly disappointed. I wish the was a minus zero star, I wouldn’t have given this one star! I just opened the goods I bought from asda stores and noticed that these peppers are bad, and to think that I really took out time to select this one at the store out of numerous ones that were really rotten and gushing out water is really annoying! How can you be displaying routen, in order words expired vegetables? It's disgusting. I don't use my peppers at once and so this is going to be money wasted all thanks to asda Hatfield!

That Roger guy at customer service is so rude ? Many times now I see him try and not to serve people ? he is lazy and rather make out he is busy ? rather then serve customers. When I see him when queuing up I just hope I get when my time comes I get the other staff who are so helpful and friendly . That Roger needs to get another job as he not a people person

I went to the Pharmacy to get some advice, I waiting just a few minutes and when she came out she decided to ask me about the issue while stood right next to another customer which was very uncomfortable for both me and the other customer. The Pharmacist could have taken me to a different area to discuss the issue but she didn’t seem interested at all and I was very disappointed. I would also like to point out that the toilets next to the Pharmacy were extremely unclean and the cubicle I went into had the seat missing which isn’t acceptable.

That's the only place I go to do my shopping. The prices are very, I don't like to go from one shop to another, so for me it's reasonable. I can find all the things that are needed.

Worst Asda I have ever went into, bad costumer service avoid if you can workers are nasty towards costumers especially the older workers

Prices no longer competitive. Toilets filthy. Not enough people on the floor to help.

1 stop shop... You name it and you have it...food, grocery, clothes, bedding, electrical...

Large supermarket with great range of goods at very low prices! Pharmacy and McDonald's inside too.

Absolute shambles Asda Hatfield. Complete an online order and pay for express delivery and order doesn't arrive. Call customer services and told Uber tried to deliver but got no reply at the door. Check ring door bell and they are telling lies, no-one has tried to deliver at all. Go to the store to be told that the system has gone down and the order hasn't been picked! Why lie in the first place? Now waiting at the store for the order to be picked. Be aware before placing any online orders at Hatfield Asda!

Not a bad shop at all, got pretty much everything and plenty of parking. Can take a while to checkout, but as with everywhere nowadays, they have the dredded self checkouts. Fine if they work but you can almost guarentee your going to be asked to remove the last item from the bagging are 🤣

Definitely a hit and miss Asda, the customer service is great sometimes then awful other times. Today I went in and once at the till a staff member came up and started to clearly have a gossip about management which was awkward to hear (I mean if your gonna have a chat do it out of customer earshot). The checkout person isn’t to blame as she was attentive. It’s funny because the individual that came up to have a little chat was someone I had an awful experience with before. Also the older guy at the tobacco counter with glasses was unnecessarily rude, if your going to challenge someone on ID don’t role your eyes like it’s an obvious ask and maybe don’t interrupt customers while there talking. Other than that the store is well stocked and easy to get around, but customer service with some individuals definitely lacks. Easier to use self checkout and not have to deal staff and leaving the store annoyed!

Not enough checkouts for trolleys

Toilets were absolutely vile looked like they hadn't been cleaned in days. Blood all over sink. Urine all over the floor and toilet seats. Smell made me feel sick.

On 26/10/22 I bought 2 x sets grey reactive dinner plates at a total cost of £68.00 for the 2 sets so I could have an 8 piece plate set for extended family dining. Over the course of the next 2-3 months the plates cracked and chipped. I now have only 4 dinner plates left. I rang Hatfield several weeks ago and was offered vouchers to the value of the 2 sets which I was happy with. Unfortunately these never arrived. Under the consumer rights act 2015 items have to be fit for purpose, of reasonable quality and last a reasonable length of time. The plates are none of these things. Today I rang the Hatfield store to query where the vouchers were. I spoke to Alison who has obviously never heard of the consumer rights act and said they were not interested in an item being faulty once it has left the store and no refund or vouchers can be given. So be warned if you buy a dinner service from Asda don’t expect it to last more than a few weeks! I will now be in contact with trading standards and the BBC consumer rights show to take this matter further.

Did an online shop arriving between 9 and 10am on Wed 22nd Feb. Waited in for the entire hour with no sign. Delivery arrived at quarter past 10. Driver offered NO apology,just an excuse of not being able to find my flat???? and wasting time asking others who also had no idea. No phone call, no update on lateness by ANYONE, no form of apology. Day messed up. Bra👏vo👏 UPDATE 27/04/23: order is supposed to be arriving between half 8 and half 9. Hour came and went. Driver arrived at 21:32. No apology again. No phone call. Improved from last time? "How 'bout no!"

Dose the job usually can find what I need

Very bad experience at self checkouts Me and my partner Went to the cash and card self checkout And it didn’t accept cash?? But the sign said accepts cash as well There was no enough staff to help the other customers out with the faulty checkouts Very disappointed

Good amount of different items.

Is not the best store, but they have lots of stock available