Pizza Express in Cardiff

I attended for lunch as a family of 4. We all had pizza which were cold and very over priced. I have been a customer for years however the romana base is stretched so thin it is almost transparent. I realise the cost of everything has risen however I still want value for money. We paid £10 for dessert that was just a slice of cake and a portion of ice cream. My husband had a large bottle of larger that wasn’t cold so he wasn’t happy. We were all disappointed. I must say the waitress was lovely.

Just about ok pizza Ordered two different Tasted same Hard crust Nothing nice about them Much better places to eat Enjoy the bay

I was seated in a section that wasn’t visible to staff, lots of tables hadn’t been cleared so obviously I’d come in after a very busy period, I ordered my pizza and it did take awhile to arrive, unfortunately it was dried looking, hard egg on it and wasn’t hot, nothing like the lovely juicy pizzas I’d enjoyed over the years of eating out at various locations of this chain. I beckoned the waiter and told him that it was dry and not hot so he whisked it away and returned a few minutes later with the same one but heated up, hence it was even more tough and dry!…asked how this one was I was a bit upset and told him it was frankly horrid as it was the original heated up!…two members of staff then asked me if they could make me a fresh one but I declined, it trusting a third disaster..meanwhile My large glass of red wine and side salad had been served to me but I hadn’t touched the salad and had only sipped a small amount of the wine, I had water that I had to ask for previously, they were busy in the main room so it had taken ages to arrive..so, having declined another pizza attempt I offered to pay for my wine and salad, the servers, very kindly, told me that what I had was complimentary and apologised for the pizza. If restaurants are overstretched or short staffed, surely they shouldn’t seat punters if they can’t cope ? So beware, All eateries in a well known chain are not always necessarily as good as each other .

My friend and I were looking for somewhere to have lunch. We saw the pizza and soft drink offer and wanted to try it. A nice waitress sat us, another took our order while ensuring we had a good time. The only slightly upsetting thing was the "Romana" option. It cost a bit more for the crispy thin, and it was mostly just soggy in the middle. Otherwise, it was all very tasty. Decided to stay for dessert which was a nice ending.

Came down spontaneously as we saw their deal online (order pizza from classic menu and get another for £1). Anh took care of us outside as the sun was shining and she couldn’t do enough for us. Even gave me a blanket when it was getting chillier later on in the evening. If we signed in via the QR code on the table it took us to the app and we received free dough balls, on top of the pizza deal! It was really special, and such a great offer to get people in during the quieter season! Thank you so much anh we loved it so much and can’t wait to come again!

Great customer service from Anh. She was helpful , kind and polite. Food was lovely and fresh.Best regards from Polish Family 😍

Good food and great service by Anh. My husband and I sat outside as we had our dogs and Anh offered us blankets on what was a chilly early September evening. We were all catered for including a bowl of water for the dogs. Will come again.

Fast friendly service. Our waitress Anh couldn't do enough for us. So lovely and helpful. Food was served quickly and was delicious.

The restaurant was very busy as it was the summer holidays and I knew my children with autism would struggle. The staff were really accommodating and opened the outside area for us to sit where my daughter would be more comfortable. Service was gast and all the staff were polite and helpful. Food was expensive but was worth it to have a dining experience my children could deal with and I could relax.

Food was great. Desserts were fantastic and the service we had was brilliant. The lady looking after us Anh could not do enough for us. She was brilliant. Would highly recommend and will be going back. It’s now my favourite Pizza Express.

Used to be our go-to place before seeing a show. Not anymore. Slow service, flat drinks, reduced dough balls starter, mean Caesar Salad with chicken and no croutons. Pizza arrived cold and dough “sticks?”if had been cooked properly/heated before arrived flabby and cold. Couldn’t get the attention of anybody but the manager who was working his behind off whilst everybody else was on go-slow. It was a very warm day and doors were open which was not enough to cool the place or warm customers. No air-con. Tables outside were being attacked by seagulls because they weren’t being cleared quickly enough. Don’t waste your hard-earned dough here! Somebody should mystery-shop Cheltenham and then Cardiff Bay. The difference is quite something. This is a very poor example of a Pizza Express.

Grace was a fantastic charismatic waitress! She made our experience and we will be coming again ☺️

Food ideas certainly tasty and staff attentive but price is a little over the top compared with independent restaurants - hence the four stars not five.

Brought my cousin and her husband here because they were craving pizza. Anne, our server was amazing! She was really friendly and really nice. She made us feel really well looked after! The tall chap with the glasses and beard was really nice too but I didn't get his name. Thanks for a fab time!

So we arrived in the bay on sunday 9th june, we had pre booked a table, food was really nice, on our last night in the bay we booked a table, we arrived a little early due to the weather, we sat down and the waiter came over and took our order, he has to be one of the best waiters ive known, he stood and had a chat about the area and where we had travelled from, he came over and checked on us, he was just brilliant, the food came out in a nice amount of time, so good, we left him a tip i believe his name was Duncan,

Jess was very friendly and helpful gave good recommendations on vegan menu and good recommendation on bear very helpful

Excellent as always 💗💗💗💗 I always enjoy sitting outside on a quiet afternoon - it’s like being on holiday. Waitress very attentive and swift service. Best pizza for miles around!

We usually enjoy Pizza Express but this one was a little disappointing. Even though the restaurant looked pretty quiet, it took a while to be seated and then even more time to take our order. Food was good but the size of the pizzas and plates mean that the tables for two feel a bit cramped. Not cheap at nearly £60 for doughballs, two pizzas and two soft drinks.

Ate as a family of four on a Thursday night at 5. We booked online and glad we did as it was very busy. The service was excellent. The lady who served us was friendly and efficient, and the man who brought out our pizzas was a character. Ordered calamari, Pollo Milanese, lemon and herb Chicken wings, gf burnt ends pizza, classico Florentine, la reine and a romagno, side of halloumi bites. We also had dessert. All food was excellent quality and served in an appropriate time. Chatted to who I think was the manager on the way out and even used some of my Italian with him which was lovely! Again, he was very friendly. Would definitely return.

It's was a lovely evening. A very good atmosphere and delicious food

Unfortunately not a good experience. When the waitress was taking my order she kept trying to change my decision and saying that what I was trying to order ‘wasn’t her favourite’ and that I should ‘try something different’. Just a bit weird I thought. She was trying to persuade me to order a different pizza. When the food arrived my partner ordered another drink. We seen the waitress disappear to the drinks area but then obviously got distracted and forgot about us as she continued to serve other customers and clear plates from different tables. About 20 minutes went by and the drink didn’t arrive so we had to ask another server for it- which he kindly did. At this point I was already feeling disappointed in the experience but unfortunately things got worse. I was almost finished my pizza when I unfortunately found a long dark hair mixed in with the toppings of my pizza. This truely put me off and I couldn’t finish my meal. P.S the waitress had green hair

my order did not get delivered even though it said so on the app. just a bit disappointed and a bit more hungry

I don’t know who the delivery guy gave my food to but it was never delivered. The app says it was but I never received it. Not even a single call.

The pizza was great. It’s just the portion that is not enough for the price. Overall amazing staff very welcoming and amazing food.

Pizza was cold and small! Ended up reheating in the microwave. Dough balls were good though!

I went here for lunch against my instincts but with my wife's, as usual spot on. Service could have been better, waiter staff seemed more interested in themselves than the customer. Just IMO. The food was better than I expected. Compliments to the lady chef who did not seem to get much attention. Will we come back? -- this is not the most fun place (Cardiff) in the world. Maybe, but get some decent

Keira was so personable and friendly, great service:)

Poor service It took 20minutes to get the waiting staff’s attention to order drinks and another 15 minutes to get the drinks. Lack of organisation in the waiting staff and the person who looked like the front of house manager was disinterested. Shame because having a business in this location must be a gold mine. Squandered opportunity!

Just popped in for a quick lunch and our waitress, Courtney, was brilliant and super helpful. She definitely brightened up our lunch time.

Very poor customer service from entering to leaving. When we arrived the member of staff was abrupt, we were sat down and after 15 minutes of waiting I had to ask if someone could serve us, drinks were slow coming to the table, starter was very poor value for money. Pizzas were lovely. Paying the bill was a nightmare. Very disappointed and not what we have been used to in the past.

Efficient and clean branch of the chain with friendly staff

Good location if you are staying in the Bay Prompt, friendly service, great food at a reasonable price.

When we in Cardiff City centre shopping always pop in for pizza here and never been disappoint 😋

The gluten free base had not been cooked long enough

Customer service is bad, she told me wait but served people they came after us

Really happy pizza express deliverd to us but .... nearly 2 hours later it arrived. Couldn't cancel as apparently they started the order

The service by the young lady was good the 3 Asian boys making the food made me and my friend uncomfortable by looking and laughing We went for a quite neal after a long day at work only to put a large group right behind our table who clearly don’t have table manners or respect for other dinners these wear older people overall not a enjoyable evening .

Went into the restaurant for a meal before work and it was fab, my order was taken within minutes of being sat down. My drinks arrived within 2 minutes and I had my food within 10. Service and atmosphere was very relaxing and kind. Plus food is fantastic as always.

After waiting over an hour after the first expected delivery time the food was cold and they sent the wrong pizza, and weirdly didn't slice it (although that's not the worse thing in the world)

Rider said he had a puncture. Food was cold and very late. Ordered 90 minutes ago

The Diet Coke was missed from our order. The calamari was soggy and cold. However, the egg on the Fiorentona was good.

Last night me and my wife went here for a date night and we were left feeling like we had to leave a review for Anh, our waitress for the night. She was so lovely, kind, speedy and attentive that she made our whole experience so much more enjoyable! She's a credit to the restaurant and we'll definitely be coming back again :)

We went as a family with the posters on the door saying 'VIP' referencing a good price for food, well that was wrong. £77 for 3 soft drink, 3 pizza and two garlic bread was expensive. Then came the drink, server holding the glasses inside the rims and then dumping them on the table. Food followed which was limited on taste and two of the pizza looked as though they were on a cheese diet as we needed a microscope to see it. Overall, a poor expereince which I would stay away. It wasnt full and there was enough staff, if honest, you can do better with Zizzi if it is pizza you want or other better locations in the Bay.

There was no cheese on the pizza

Ashley was an amazing server!! thank you x

We preordered our meal due to our large group, they changed the menu before we entered and proceeded to blame us for their obvious mistake, my friend struggles with change and thanks to their lack of care she had to deal with a change in her meal and was very upset, not acceptable, on top of that the waitress was rude and clearly frustrated, as someone who has worked in hospitality for a while I was appalled by her insensitivity towards our table and rushed us in our orders

The worst family meal ever. We all agreed. It was cold, (delivered by push bike). It was undercooked and tasted awful. Seriously, don’t waste your money. Get a sandwich. It will be hotter and fresher! Oh and it cost £70.00.

What an amazing place to come to was busy as there was a concert on but the service and food was absolutely amazing our host a little Vietnam lady was absolutely amazing I didn’t catch her name but fair play absolutely brilliant place I definitely highly recommend to go there again also they take cash and card and that’s brilliant

We visited Pizza Express at this Cardiff Branch with family. It's a very busy place but it's managed very well. The services and staff are very geared up . Very effective and efficient. What I was much impressed is how they handle services for allergies. We were asked about our allergies and were seated immediately. Soon after placing the order, food arrived straight away. I have dinned at so many outlets but never experienced this effective and efficient service. The lady who served us was Pascha, who was friendly, caring, efficient and very welcoming. Wish all Pizza Express maintain the same level service. We had dough balls and pizza .

Excellent service & delicious food ⭐️ The staff here are very polite and friendly, food was fresh and tasty!

Tried to do review on howdidwedough !!! just ADVERTS ADVERTS ADVERT - unsuccessful - Great pizza and service. Although seemingly understaffed we had great food and service! Well done Anh - We had a great evening !

Great experience made better by the very helpful and personable Duncan, hospitality needs more people like you! Thank you!

I loved this Pizza right in the heart of Cardiff… the dessert was really outstanding. The service, magnificent! I would certainly go back when in town…

The setting: We visited at 4pm in the afternoon when the restaurant was less than a quarter full. On arrival we were asked to wait while the staff member wandered off to talk to someone. When he returned he directed us to our table before handing us off to a different waiter. The new waiter was friendly, helpful and attentive until such time that he was pulled from our table to do multiple other task that included cleaning windows, unpacking stock, taking out rubbish etc, all while at least 5 other team members and numerous supervisors/managers stood/sat around doing nothing. This trend continued for the remainder of our time in the restaurant as the staff largely seemed more interested in chatting to someone that they all seemed to know who was sitting across from us. The bad points: - We were informed that a large number of the menu items were currently not available (there were too many items to list here). - Even when not ordering any of the above items we were later informed that the kitchen had also run out of the Garlic Prawns that I had ordered and that there was no mixed grains for my salad. - Lazy staff and managers that even with an almost empty restaurant were not attentive in any way. - Empty starter dishes that we moved to the edge of the table to show that they were finished were seen and ignored by 5 separate members of staff to the point that when our mains were served the waiter (not our original attentive one I must add) tried to place our mains actually on top of the empty dishes. He only realised this was not acceptable when my wife said 'don't you think that those plates need to be cleaned away'. - Although ordering a pizza we were not provided with a pizza knife and no one bothered to check how our food was. - After finishing our mains it took 20+ minutes for our plates to be cleaned away and even then we were not asked if we wanted desserts or the bill so we ended up just paying via the app and walking out. - The price of the food seems to be higher than other pizza expresses while the service level is worst than poor. - Supervisors and managers appearing to do absolutely nothing to ensure that their staff are servicing their customers. The only good point: - One single hard working waiter that was friendly and attentive before appearing to be forced to do everyone else's work while they just stood around. Should someone serving food to customers really be cleanin windows and taking rubbish (boxes etc) out of the restaurant? He is a credit to Pizza Express and should really look for a job somewhere that appreciates him. The summary: We ended up spending £75 pound for 2 people on food that was mediocre and all we ended up with is a bad taste in our mouths of Pizza Express restaurants. Advice: Avoid this overpriced poor service Pizza Express and head into the centre of Cardiff, the High street to their other restaurant that was far better than this the last time we visited it.

Couldn’t believe how long our meal took today. Not for the first time either. I wouldn’t have minded if I didn’t have my grandchildren with me. Shocking. The staff are lovely, but something needs sorting somewhere. This is why I stick to Quill+ quote( Thackerays)....

Great as always, our server Iskva did a great job! Clean and tidy with super fast service pizzas came in what felt like under 10 minutes

The delivery man asked me my name in a loud tone. Slightly unprofessional mannerisms! He didn't greet me just screamed from my driveway to ask my name.

We have been fans for 15-20 yrs and stayed with it since covid , but at some point enough is enough. Tonight was start to finish awful. Only 2 of 8 toilets open Told staff at start of meal and the end the two toilets...

The waitress Ann was absolutely amazing could not fault her. Best waitress I’ve ever had. Food was delicious. Ann is a credit to Pizza Express and made our experience the best. Ann needs a pay raise for going above and beyond with all customers who...

First time at this particular Pizza Express, called in for lunch before we set off home. Food was nice our thanks to the chef Ahmed, and to our server Duncan who was friendly and knowledgeable, nothing was to much trouble .

Called in to finish off our holiday... shout out to the chef Ahmed food was lovely, also to our server Duncan who was an absolute joy, nothing was to much trouble, very friendly. Will be back next time we are in Cardiff

This is undoubtedly the worst restaurant in Cardiff Bay , the staff are unfriendly, service is poor , even when the restaurant is empty they are turning people away, everything is to much trouble for them , this is the second time this has happened...

If you’re going to have pizza, then Pizza Express is great. The same delicious pizza every time, the only problem is that they’re missing a starter with sauce that you can dip your bread into..

Family meal.. enjoyed being together. Slow service, staff lacked energy & not a friendly service. Really off putting when you are waiting too long for your food, and the waitress who takes your initial order has a break outside (opposite our table) with another colleague....

Lovely and clean, friendly staff and fab food

Staff are so friendly and helpful, food came out quickly and never disappoints!

Good place for family , couples and lovers

Had a good pizza here. Service was good and the place was quiet and comfortable. Enjoyed the evening.

The waitress Ann was absolutely amazing could not fault her. Best waitress I’ve ever had. Food too small. Rating would’ve been bit lower due to small food portion however Ann is a credit to Pizza Express and made our experience the best. Ann needs a...

As a chain Pizza Express is usually reliable, but this visit was disappointing, service was very slow. We were shown to table but not given any childrens menus, sand took a long while to get any waiting staff's attention. Part of our order was then...

My wife, daughter, and I each ordered a carbonara pizza, although mine had jalapenos. It is, by far my favorite pizza they sell and is the only thin I order from them when we go.

Great staff, excellent food, super service, very well run restaurant

First time here. Absolutely wonderful. Location excellent. Good excellent. The service was beyond excellent. Our lovely server called Anh she was so attentive and polite. Made the experience very pleasurable.

Hi went there for lunch, the place was immaculate, it was fairly quiet so not much atmosphere, the staff were excellent and the food was good. We wil return when we are in the area.

Group of 10, before theatre. Pre booked food and really quick and friendly service.

Small portion for the chicken starter, but dough balls were great

Nice pizzas 🍕 great menu to, and lots to choose from there menu, staff were friendly and did there thing, really enjoyed.

Unexpectedly able to get a table on Friday 24th March. Staff were fantastic from the moment we sat down. New menu items were great. Overall experience 10 out of 10

We are regulars here at Pizza Express Cardiff Bay. I can’t praise the staff enough, everyone is fantastic and attentive and professional. Shout out to Anh,Ania and Ahmed the chef. The food is always delicious. Thank you all for such a pleasurable experience. Can’t wait...

We were promptly welcomed and seated. Really enjoyed the service and the fun from our two waitresses. Our pizzas were first class and we enjoyed our dolcettos. We didn't enjoy the flies/midges we could see circulating under the lights in the middle of the restaurant,...

So many flies!! Dozens and dozens of flies. Landing in our drinks, food and dropping dead in front of us in the table. Pretty gross! Shame as food was great.

Great. Good attention from staff. Just the same when I revisited months later.

Really relaxed atmosphere. Tables are a little cramped in, which I can imagine could feel very tight at busy times. Food was what you’d expect from a pizza express. Staff were very friendly

We were promptly seated , despite not booking a table. Service was fantastic (by the lovely Anh )She was so helpful and couldn’t do enough for us. Food was amazing. Pizzas were so light and delicious. We’ll be back soon. Anh is a credit to...

My first experience eating in an Italian restaurant was worth the try. It was worth every penny I spent there.

I usually do not do reviews unless i need to warn people of our experience. Unfortunately, rude staff - Were discriminating and judging my partner, making rude comments to us about being vegan and something as simple as asking if they have ketchup and making a big deal out of it by clapping back inappropriately with attitude saying this is an italian place they dont have ketchup. Lack of respect for customers - should go back to the basics of good customer service. Wont be coming again

Visited on a Saturday night with no pre-booking, restaurant very understaffed, and was expecting a very long wait. They were so busy they didn’t have time to clear the tables, but once seated service was impeccable and fast. Food was incredible. Staff were so pleasant...

The food is delicious, really tasty and great portions. The staff are helpful and friendly which is always helpful. However, the restaurant is not set up for families at all. There are too many tables in the room so it’s a squeeze. It’s a nightmare...

I’ve been to many Pizza Express restaurants and not had an experience like this. There were so many items on the menu that were unavailable so we were very limited on choice, to the extent I eventually just asked the waitress if chef could make...

Will never visit again after being over charged by £71! Im a single mum to 3 children 2 who are disabled! I asked for manager to be told he would go get him, same guy come out and says he is the manager and nothing...

Anh, who attended to us last night before we went to see Les Miserables at the Millennium Centre was brilliant. She ensured that we got served our 2 courses with time to spare. She even arranged for our deserts to be ready in advance as...

Easy booking via their website, we ate here on New Years Eve. Great service, friendly staff. Excellent location right on the front in Mermaid Quay, Cardiff Bay. I feel that Pizza ExpressI is a little expensive, but I used Tesco Vouchers to partly pay for...

Went for a birthday party and the staff were great, the children had a great time makinh pizza and they tasted great!

Very nice, I truly enjoyed it although I think that the portions could be a bit bigger and I thought that the desert was a big let down. Good service and nice staff.

Its upstairs it's good for a quick grab for lunch or date Good food

Continues to be let down but fails in cleanliness! Slow service this evening, took half an hour to be asked for drinks order and even longer between courses. Understood it was busy but service was lacking. Usually love the food but tonight dough balls were...

Food was expensive, portions were small, but the service was good. Really the restaurant just feels so run down and outdated.

Some of the food was a little bit burnt - still delicious though :)

Visited lunchtime, on the 15th December with my mother. The place was warm and inviting which was welcome relief from the cold. We ordered a main each and a pudding each along with two drinks each. Food was delivered promptly, fresh and hot. Everything was...

Four of us, (Two couples) really enjoyed our visit here. Three different Pizzas, and a Lasagne, starters of Bruschetta. Louise our waitress could not have been friendlier, really made a great impression on us. The restaurant was quiet (12.30), and we were given plenty of...