Pizza Express in Cardiff

I went here for lunch against my instincts but with my wife's, as usual spot on. Service could have been better, waiter staff seemed more interested in themselves than the customer. Just IMO. The food was better than I expected. Compliments to the lady chef who did not seem to get much attention. Will we come back? -- this is not the most fun place (Cardiff) in the world. Maybe, but get some decent

Keira was so personable and friendly, great service:)

Poor service It took 20minutes to get the waiting staff’s attention to order drinks and another 15 minutes to get the drinks. Lack of organisation in the waiting staff and the person who looked like the front of house manager was disinterested. Shame because having a business in this location must be a gold mine. Squandered opportunity!

Just popped in for a quick lunch and our waitress, Courtney, was brilliant and super helpful. She definitely brightened up our lunch time.

Very poor customer service from entering to leaving. When we arrived the member of staff was abrupt, we were sat down and after 15 minutes of waiting I had to ask if someone could serve us, drinks were slow coming to the table, starter was very poor value for money. Pizzas were lovely. Paying the bill was a nightmare. Very disappointed and not what we have been used to in the past.

Efficient and clean branch of the chain with friendly staff

Good location if you are staying in the Bay Prompt, friendly service, great food at a reasonable price.

When we in Cardiff City centre shopping always pop in for pizza here and never been disappoint 😋

Customer service is bad, she told me wait but served people they came after us

The service by the young lady was good the 3 Asian boys making the food made me and my friend uncomfortable by looking and laughing We went for a quite neal after a long day at work only to put a large group right behind our table who clearly don’t have table manners or respect for other dinners these wear older people overall not a enjoyable evening .

Went into the restaurant for a meal before work and it was fab, my order was taken within minutes of being sat down. My drinks arrived within 2 minutes and I had my food within 10. Service and atmosphere was very relaxing and kind. Plus food is fantastic as always.

Last night me and my wife went here for a date night and we were left feeling like we had to leave a review for Anh, our waitress for the night. She was so lovely, kind, speedy and attentive that she made our whole experience so much more enjoyable! She's a credit to the restaurant and we'll definitely be coming back again :)

We went as a family with the posters on the door saying 'VIP' referencing a good price for food, well that was wrong. £77 for 3 soft drink, 3 pizza and two garlic bread was expensive. Then came the drink, server holding the glasses inside the rims and then dumping them on the table. Food followed which was limited on taste and two of the pizza looked as though they were on a cheese diet as we needed a microscope to see it. Overall, a poor expereince which I would stay away. It wasnt full and there was enough staff, if honest, you can do better with Zizzi if it is pizza you want or other better locations in the Bay.

Ashley was an amazing server!! thank you x

We preordered our meal due to our large group, they changed the menu before we entered and proceeded to blame us for their obvious mistake, my friend struggles with change and thanks to their lack of care she had to deal with a change in her meal and was very upset, not acceptable, on top of that the waitress was rude and clearly frustrated, as someone who has worked in hospitality for a while I was appalled by her insensitivity towards our table and rushed us in our orders

The worst family meal ever. We all agreed. It was cold, (delivered by push bike). It was undercooked and tasted awful. Seriously, don’t waste your money. Get a sandwich. It will be hotter and fresher! Oh and it cost £70.00.

What an amazing place to come to was busy as there was a concert on but the service and food was absolutely amazing our host a little Vietnam lady was absolutely amazing I didn’t catch her name but fair play absolutely brilliant place I definitely highly recommend to go there again also they take cash and card and that’s brilliant

We visited Pizza Express at this Cardiff Branch with family. It's a very busy place but it's managed very well. The services and staff are very geared up . Very effective and efficient. What I was much impressed is how they handle services for allergies. We were asked about our allergies and were seated immediately. Soon after placing the order, food arrived straight away. I have dinned at so many outlets but never experienced this effective and efficient service. The lady who served us was Pascha, who was friendly, caring, efficient and very welcoming. Wish all Pizza Express maintain the same level service. We had dough balls and pizza .

Excellent service & delicious food ⭐️ The staff here are very polite and friendly, food was fresh and tasty!

Tried to do review on howdidwedough !!! just ADVERTS ADVERTS ADVERT - unsuccessful - Great pizza and service. Although seemingly understaffed we had great food and service! Well done Anh - We had a great evening !

Great experience made better by the very helpful and personable Duncan, hospitality needs more people like you! Thank you!

I loved this Pizza right in the heart of Cardiff… the dessert was really outstanding. The service, magnificent! I would certainly go back when in town…

The setting: We visited at 4pm in the afternoon when the restaurant was less than a quarter full. On arrival we were asked to wait while the staff member wandered off to talk to someone. When he returned he directed us to our table before handing us off to a different waiter. The new waiter was friendly, helpful and attentive until such time that he was pulled from our table to do multiple other task that included cleaning windows, unpacking stock, taking out rubbish etc, all while at least 5 other team members and numerous supervisors/managers stood/sat around doing nothing. This trend continued for the remainder of our time in the restaurant as the staff largely seemed more interested in chatting to someone that they all seemed to know who was sitting across from us. The bad points: - We were informed that a large number of the menu items were currently not available (there were too many items to list here). - Even when not ordering any of the above items we were later informed that the kitchen had also run out of the Garlic Prawns that I had ordered and that there was no mixed grains for my salad. - Lazy staff and managers that even with an almost empty restaurant were not attentive in any way. - Empty starter dishes that we moved to the edge of the table to show that they were finished were seen and ignored by 5 separate members of staff to the point that when our mains were served the waiter (not our original attentive one I must add) tried to place our mains actually on top of the empty dishes. He only realised this was not acceptable when my wife said 'don't you think that those plates need to be cleaned away'. - Although ordering a pizza we were not provided with a pizza knife and no one bothered to check how our food was. - After finishing our mains it took 20+ minutes for our plates to be cleaned away and even then we were not asked if we wanted desserts or the bill so we ended up just paying via the app and walking out. - The price of the food seems to be higher than other pizza expresses while the service level is worst than poor. - Supervisors and managers appearing to do absolutely nothing to ensure that their staff are servicing their customers. The only good point: - One single hard working waiter that was friendly and attentive before appearing to be forced to do everyone else's work while they just stood around. Should someone serving food to customers really be cleanin windows and taking rubbish (boxes etc) out of the restaurant? He is a credit to Pizza Express and should really look for a job somewhere that appreciates him. The summary: We ended up spending £75 pound for 2 people on food that was mediocre and all we ended up with is a bad taste in our mouths of Pizza Express restaurants. Advice: Avoid this overpriced poor service Pizza Express and head into the centre of Cardiff, the High street to their other restaurant that was far better than this the last time we visited it.

Couldn’t believe how long our meal took today. Not for the first time either. I wouldn’t have minded if I didn’t have my grandchildren with me. Shocking. The staff are lovely, but something needs sorting somewhere. This is why I stick to Quill+ quote( Thackerays)....

Great as always, our server Iskva did a great job! Clean and tidy with super fast service pizzas came in what felt like under 10 minutes

We have been fans for 15-20 yrs and stayed with it since covid , but at some point enough is enough. Tonight was start to finish awful. Only 2 of 8 toilets open Told staff at start of meal and the end the two toilets...

The waitress Ann was absolutely amazing could not fault her. Best waitress I’ve ever had. Food was delicious. Ann is a credit to Pizza Express and made our experience the best. Ann needs a pay raise for going above and beyond with all customers who...

First time at this particular Pizza Express, called in for lunch before we set off home. Food was nice our thanks to the chef Ahmed, and to our server Duncan who was friendly and knowledgeable, nothing was to much trouble .

Called in to finish off our holiday... shout out to the chef Ahmed food was lovely, also to our server Duncan who was an absolute joy, nothing was to much trouble, very friendly. Will be back next time we are in Cardiff

This is undoubtedly the worst restaurant in Cardiff Bay , the staff are unfriendly, service is poor , even when the restaurant is empty they are turning people away, everything is to much trouble for them , this is the second time this has happened...

If you’re going to have pizza, then Pizza Express is great. The same delicious pizza every time, the only problem is that they’re missing a starter with sauce that you can dip your bread into..

Family meal.. enjoyed being together. Slow service, staff lacked energy & not a friendly service. Really off putting when you are waiting too long for your food, and the waitress who takes your initial order has a break outside (opposite our table) with another colleague....

Lovely and clean, friendly staff and fab food

Staff are so friendly and helpful, food came out quickly and never disappoints!

Good place for family , couples and lovers

Had a good pizza here. Service was good and the place was quiet and comfortable. Enjoyed the evening.

The waitress Ann was absolutely amazing could not fault her. Best waitress I’ve ever had. Food too small. Rating would’ve been bit lower due to small food portion however Ann is a credit to Pizza Express and made our experience the best. Ann needs a...

As a chain Pizza Express is usually reliable, but this visit was disappointing, service was very slow. We were shown to table but not given any childrens menus, sand took a long while to get any waiting staff's attention. Part of our order was then...

My wife, daughter, and I each ordered a carbonara pizza, although mine had jalapenos. It is, by far my favorite pizza they sell and is the only thin I order from them when we go.

Great staff, excellent food, super service, very well run restaurant

First time here. Absolutely wonderful. Location excellent. Good excellent. The service was beyond excellent. Our lovely server called Anh she was so attentive and polite. Made the experience very pleasurable.

Hi went there for lunch, the place was immaculate, it was fairly quiet so not much atmosphere, the staff were excellent and the food was good. We wil return when we are in the area.

Group of 10, before theatre. Pre booked food and really quick and friendly service.

Nice pizzas 🍕 great menu to, and lots to choose from there menu, staff were friendly and did there thing, really enjoyed.

Unexpectedly able to get a table on Friday 24th March. Staff were fantastic from the moment we sat down. New menu items were great. Overall experience 10 out of 10

We are regulars here at Pizza Express Cardiff Bay. I can’t praise the staff enough, everyone is fantastic and attentive and professional. Shout out to Anh,Ania and Ahmed the chef. The food is always delicious. Thank you all for such a pleasurable experience. Can’t wait...

We were promptly welcomed and seated. Really enjoyed the service and the fun from our two waitresses. Our pizzas were first class and we enjoyed our dolcettos. We didn't enjoy the flies/midges we could see circulating under the lights in the middle of the restaurant,...

So many flies!! Dozens and dozens of flies. Landing in our drinks, food and dropping dead in front of us in the table. Pretty gross! Shame as food was great.

Great. Good attention from staff. Just the same when I revisited months later.

Really relaxed atmosphere. Tables are a little cramped in, which I can imagine could feel very tight at busy times. Food was what you’d expect from a pizza express. Staff were very friendly

We were promptly seated , despite not booking a table. Service was fantastic (by the lovely Anh )She was so helpful and couldn’t do enough for us. Food was amazing. Pizzas were so light and delicious. We’ll be back soon. Anh is a credit to...

My first experience eating in an Italian restaurant was worth the try. It was worth every penny I spent there.

I usually do not do reviews unless i need to warn people of our experience. Unfortunately, rude staff - Were discriminating and judging my partner, making rude comments to us about being vegan and something as simple as asking if they have ketchup and making a big deal out of it by clapping back inappropriately with attitude saying this is an italian place they dont have ketchup. Lack of respect for customers - should go back to the basics of good customer service. Wont be coming again

Visited on a Saturday night with no pre-booking, restaurant very understaffed, and was expecting a very long wait. They were so busy they didn’t have time to clear the tables, but once seated service was impeccable and fast. Food was incredible. Staff were so pleasant...

The food is delicious, really tasty and great portions. The staff are helpful and friendly which is always helpful. However, the restaurant is not set up for families at all. There are too many tables in the room so it’s a squeeze. It’s a nightmare...

I’ve been to many Pizza Express restaurants and not had an experience like this. There were so many items on the menu that were unavailable so we were very limited on choice, to the extent I eventually just asked the waitress if chef could make...

Will never visit again after being over charged by £71! Im a single mum to 3 children 2 who are disabled! I asked for manager to be told he would go get him, same guy come out and says he is the manager and nothing...

Anh, who attended to us last night before we went to see Les Miserables at the Millennium Centre was brilliant. She ensured that we got served our 2 courses with time to spare. She even arranged for our deserts to be ready in advance as...

Easy booking via their website, we ate here on New Years Eve. Great service, friendly staff. Excellent location right on the front in Mermaid Quay, Cardiff Bay. I feel that Pizza ExpressI is a little expensive, but I used Tesco Vouchers to partly pay for...

Went for a birthday party and the staff were great, the children had a great time makinh pizza and they tasted great!

Very nice, I truly enjoyed it although I think that the portions could be a bit bigger and I thought that the desert was a big let down. Good service and nice staff.

Its upstairs it's good for a quick grab for lunch or date Good food

Continues to be let down but fails in cleanliness! Slow service this evening, took half an hour to be asked for drinks order and even longer between courses. Understood it was busy but service was lacking. Usually love the food but tonight dough balls were...

Food was expensive, portions were small, but the service was good. Really the restaurant just feels so run down and outdated.

Visited lunchtime, on the 15th December with my mother. The place was warm and inviting which was welcome relief from the cold. We ordered a main each and a pudding each along with two drinks each. Food was delivered promptly, fresh and hot. Everything was...

Four of us, (Two couples) really enjoyed our visit here. Three different Pizzas, and a Lasagne, starters of Bruschetta. Louise our waitress could not have been friendlier, really made a great impression on us. The restaurant was quiet (12.30), and we were given plenty of...

Love love love this restaurant, we’ve been about 4 times to this branch. All of the staff are so friendly and hospitable. The food is always delicious. Can’t recommend this branch enough. Thank you so much for such an enjoyable evening. We will be back...

Longish wait for food, we ordered a thick pizza and they brought a thin one. To be fair it was tasty but we waited so long we didn't want to send it back.

Never fails to deliver this place. It always the best staff ever including the chefs. Food we had to sent back as it was missing a few toppings but our amazing waitress and chefs fixed it straight always with no problems. We always come here...

Just visited for a friends birthday meal and had the best service possible, all of the staff did everything they could to make it the nicest meal especially our server An who went above and beyond for us. Would definitely recommend, food was amazing as...

Our waitress Louise was really lovely. She was very attentive and was very friendly particularly to my three grandchildren. We were there celebrating my youngest granddaughter's birthday. It was her first visit to Pizza Express and she really enjoyed her first experience. The food was...

Was a very pleasant visit to the Pizza Express. Very respectful Louise who made sure all our accessibility needs were met. We had to fit in 2 wheelchairs but Louise kindly showed us to a table that would fit our wheelchairs. And we had to...

Visited on Sunday evening with my family and the service provided by Louise was exceptional, she was attentive friendly and welcoming. The food was delicious overall a good experience.

Great value Italian food. Nice view of Cardiff Bay from the window tables! Excellent service from our waitress Louise, who couldn't do enough for us!!! I will definitely eat there again.

Visited on Fri lunchtime and the restaurant was very quiet. Service was excellent from waitress Louise who was very smiley and engaging. Thankyou Louise. Meals were all fine, no complaints. Restaurant was quite cold but the AC was turned up on request so that was...

We are two disabled pensioners and this was our monthly treat, we have visited this restaurant in Mermaid Quay for many years and also shown our appreciation by giving them boxes of chocolates. We called there for lunch on the 13/10/22 at Midday, there was...

Very good pizza and even better service. I have been in pizza express on Friday evening. Restaurant was a little busy with a lovely atmosphere. Me and my partner really enjoyed our pizzas and the service provided by Andrea was absolutely spot on. We’ll be back very soon Thank you

Very quick service,always hot food,brilliant host.All members staff are very friendly ,specially Andreea-always smile and happy.

I’ve only ever been to 2 pizza expresses so I can only compare this to the pizza express in high street Cardiff. I had booked a meal for myself and 2 children a few weeks ago. Initial impressions are it’s very busy and there are...

Best pizza in town served by a lovely girl! Great service!!! Andreea was always nice and carefully to the details and our needs, Thanks Andreea! We recommended🥰🥰

Not accepting people without bookings in an empty resturant. Not sure why they had so many staff in if they cannot run the business without having customers. Maybe upto 8 tables max but o ly accepting bookings. Unlikely to visit again. Poor reception as most...

I popped into Pizza Express Mermaid Quay recently and really enjoyed the food and service. My Fiorentina Pizza was excellent. The egg in the middle of the Pizza was exactly how I wanted which was runny. The Pizza itself came piping hot and didn't take...

The worst restaurant I’ve even attended. The food was cold, not matching the menu we took king prawn pizza, they brought a cold tomatoes based pizza with tiny 2 shrimps on it. I still can’t believe this restaurant is managing to survive at Cardiff bay...

We eat at PE a lot. Despite the prices going up quite a bit recently, we still do. Calabreze, La Reine and a kids meal, glass of wine and AF beer. Nearly £50. Calabreze came swimming in oil so sent it back to be drained....

I normally like Pizza Express. The food is decent and there are lots of offers to offset the slightly inflated cost. However, I wasn't impressed with the St Davids Centre branch. We had a voucher for a free starter, spoke to the waiter at the start, showed him the voucher and he said it was fine. We ordered and ate. At bill time they asked for the voucher code but the Internet had dropped out. The waiter was super unhelpful, only then told us the Internet was rubbish (it's Cardiff City centre!) and that if we couldn't get online then there was nothing he could do. It's only £6.99 but he saw we had the voucher, could have taken the code in advance. Or, if this is a common problem, just take off the starter. It seems like basic customer service. Instead, I feel a little bit conned. It's a minor issue but customer service is important in restaurants. This branch has none!

Usually love Pizza Express but today’s visit was very disappointing! We were a group of 5 - myself, my husband and son and my sons friend and his mum! We were shown to our table and upon sitting we checked with the lady who showed...

I was given a giftcard because I got married recently and decided to use it at Pizza Express (I've never been but my husband said it's really good). The food was utterly delicious (we got starters and then the most fabulous calzones) but more importantly the service was impeccable. Kasia was so bubbly and lovely, but also so attentive and made sure we could handle the nduja heat :) It was a great first experience in Pizza Express for me, especially because of Kasia and her generosity. Really grateful to her for being absolutely brilliant, we will definitely be back! Thank you from 2 newlyweds :)

GRIM!! Family visit on a Sunday eve with 3 young children (under 10)! Food was lovely... But the overall service was GRIM and absolutely NOT worth the £70 bill! Table service was minimal - we ordered food but after that we had to stop waitresses...

Excellent all round and our waitress was very attentitive. Five star

The food and service were good and the view of Cardiff Bay from the restaurant is great. It is a nice place to sit, eat and drink, while admiring the view. The only downside was that the restaurant only had two working toilets, as all...

Always have an amazing experience here with lovely staff and great food. Our waitress Elain was so kind and helpful with our questions. Never disappoints.

Visited with a group of friends and children. Service was very slow. Pizzas all came out at different times with around 15-20 minutes between each pizza arriving. We asked for the kids to be brought out first but they were last and we had all...

Good range of gluten free options. Restaurant was busy. Good quality food. Poor server was so attentive but appeared to be covering a large amount of tables, whereas other servers were blatantly rude.

Disgusting toilets! Sort out your toilets, they were absolutely filthy and no soap on our visit this evening Food was ok but have had better. Crazy busy and tables stuck too close together

Went here for dinner twice in one week. The first time it was ok. Second time awful. My son ordered a margherita - the only topping being cheese and tomato. The pizza had nearly any cheese on! We asked a member of staff who said...

A friend and I visited this afternoon for an impromptu lunch. The bay was busy with graduations happening, but they fit us in with no issue. The staff were incredibly friendly, especially our waitress Ania, who made sure or visit was fun and special. We...

We visited after a lovely day down the bay. Waited over half hour to be served drinks and food order, we asked how long would the food be as we had a baby with us. We was told 15 mins. 25 mins later my food...

Decided to visit this restaurant without booking at 6pm on a Thursday evening. We were asked if we had booked on arrival and I said no, the restaurant was very quiet & we put at a table right at the back on our own by...

No reservation but got a table on a late Sunday afternoon. Good service and Fiorentina pizza was good, egg yolk was hard though. Great loyalty scheme so got my side salad for free

Staff are super friendly and the vegan options are incredible. Can’t wait to come back!