Pizza Express in Cardiff

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Garlic bread was black/burnt and you can’t even eat it..I wait 40 mins for my food. I had to put the garlic bread straight in the bin!

Lovely meal after work, great location and excellent staff. Thanks to our waitress Hannah!

Ann was brilliant, with great service and brilliant customer service

Service was non existent. Tables were dirty forr some time. They did acknowledge this with discount on the bill. But over an hour wait for food with young kids isn't ideal

Absolutely fantastic service as always, we have had Anh as our waitress a few times now and she's always amazing! Crazy Sunday evening before the bank holiday and she still joked with us and was just lovely. Food is great and being by the bay is a lovely experience.

Anh is such a great waitress! She listened to us when we wanted things taken off our pizza and even told us because we did that we can swap to others at no extra cost! She was so friendly - she deserves a free cocktail at the end of her shift! We’ve not had service like that in a long time. Shout out to the chefs as well the pizzas were stunning!

We had a wonderful dinner tonight, made even more memorable by the beyond exceptional service from our server, Anh. Her charismatic and attentive approach truly elevated our experience. Anh was so outstanding that she definitely deserves a round of drinks and a meal on the house! We’re extremely appreciative for her extraordinary hospitality. From the grateful Filipina/Russian and Pakistani diners tonight. :)

My order jumped from 2pm to 2.35 arrival time at 1.55. I rang the restaurant to be told the food had been sat ready for a while anyway so it was just waiting to be collected. No surprise it arrived cold and had to be reheated 35 minutes later. Offered a £9 refund on a £40 order. Diabolical service and should not be allowed !

I had a really nice meal. I’m very impressed with the gluten green options available and how seriously they took allergies, and my server Ann took great care of me. Super friendly and very quick service.

Anh is the best, very friendly and kind.

Anh our server was the best! She was very friendly, kind and very good at promoting the food. We had an amazing experience all because of Anh. The food was also very delicious.

Served by the lovely Anh - incredibly friendly and helpful. pizza was banging and unidays discount was nice too

Anh recommends the chocolate fudge cake was Very nice and delicious

Working on night shifts turned up to place and order for collection, store not busy staff looking at us but no one would come see us. Waiting over 10 minutes and decided to leave, as we were leaving someone asked what we wanted said we were going else where for food to which the waiter slammed his hand on the desk. This is not the first sub par service I have had at this restaurant. Would advise to go st David's as staff are more friendly

Heather our waitress was very attentive because she was gluten free too. We enjoy a beautiful view in addition to having a great time!

Our server,Heather,had amazing service and could help with any questions asked kindly

Amazing service from Anh at Pizza Express Cardiff Bay! I would visit again because of her - she made us feel so welcomed and was so attentive! Pizza was good, friendly staff all round, nice atmosphere.

Great atmosphere, friendly staff. Heather was a gem.

Very slow service and food wasn't great

Anh is a fantastic waiter kind friendly and good was served very fast.... Highly recommended

We had a lovely meal at Pizza Express, Cardiff Bay, which does our two favourite pizzas, the Romano Padana and American Hot, and they were delicious along with the the olive appetizers, and all washed down with a great Montepulciano red wine but the thing that garnered our 5 stars was the superb service we got from Anh our wonderful waitress. She is a force of nature! From the moment she met us at the door she worked tirelessly to meet our every need in an untiring, friendly efficient fashion and we could see she was doing the same for everyone else in the restaurant. Thank you Anh! You got us served and out in time for our opera and we thoroughly enjoyed the experience!

Recently Visited the Mermaid Quay and Anh was so accommodating and friendly. Customer service was top notch and food was great as always!

Very disappointing pizza roman bandana and lousy caesar salad with no egg

Everyone was very helpful, particularly the manager and our waitress (the little Vietnamese woman)

Fast friendly service, loved the pizza

Had a lovely experience at Pizza Express, thanks to Hannah. She was friendly, attentive, and made our visit really enjoyable. 5 stars!

Amazing service. It was incredibly busy due to a show at WMC. Fab team working really hard.

Amazing experience in this pizza express. Pizza was amazing and Hannah was excellent service. Would definitely reccomend

I visited Pizza Express at Cardiff Bay. A wonderful place to dine in. The staff are caring and helpful and "Uzzal" was a great chap helped me with best food and was great at service. The ambiance was also good enjoyed it. Good work "Uzzal" and keep it up "Pizza Express".

I have been here twice. The first time I was disappointed with a lipstick stain on one of the glasses, but the food was nice and I could drink from the can so I wasn't too fussed. Today, it took a while for anyone to seat us despite it being very quiet and being noticed quickly. The table we were sat at was dirty, the doughballs were served lukewarm but tasty and both times it's taken a painfully long time to get the bill. Today, our server had to be flagged down by one of his colleagues to help us. It was quiet and all staff were at the front, so it was difficult to flag anyone down. Food is generally nice though and staff are okay.

Lovely restaurant on Cardiff Bay. Excellent service, hot, fresh tasty food, relaxed atmosphere and reasonably priced.

I’d like to say a massive thank you to kind ANH she was absolutely amazing. She recommended we downloaded the app and ended up having free Dough balls and 50% off our pizza. There was even a deal on drinks. Thank you anh for making our experience at pizza express so memorable.

Great service from Anh, helped us set up the app and get half price pizza!

Our server today at Cardiff Bay was Anh. She was very friendly, helpful and attentive. Also when it came to pay, she asked if I had blue light discount (which I always forget I have!)

Claudio added magnificently to our experience here. We’re here regularly, but he was so much fun with my two kids and it made the evening for us. Superb addition to an already wonderful team.

You can now use Tesco vouchers for food AND DRINKS. Well done pizza express ☺️

Anh, our server, was so enthusiastic and beyond helpful. She made sure that both me and my partner used the app so that we could maximise our rewards and helped us out with our Tastecard and food suggestions when we asked! Not only this but we had matching gel chrome nails! Lovely meal out, made even lovelier by the service! Thanks so much Anh! 💅🍕🌟

Anh, our server, was absolutely fantastic, very attentive including with allergies and knowledge of the menu. Five stars for her and she deserves lovely free coffees and a pay rise. The menu system for cocktail offers wasn’t synced so led to us getting overcharged by £8+ and the manager offered us a can of juice. We insisted on a refund for the proper amount which was eventually sorted after a small wait. Thanks again, Anh.

Excellent service from Anh today!

Food and service was superb (thankyou AnH). I recommend the Cafe Reale for dessert. Different but superb

What a lovely pizzeria . Does exactly what it says on the tin . Food was delicious . Staff were or seemed happy . Smiles etc very polite . Good prices for Cardiff especially down the bay . Will definitely return . Atmosphere was great

We were left at the door for too long, staff failed to acknowledge us for around three minutes. Staff clearly all have their roles, but surely you need to be flexible. Food was ok, expensive for what it is. Service was panicked and disorganised.

Tor and anh where amazing they provided a brilliant service to me and my mrs on our date night they took the time to get us discount on our sit in meal and very welcoming I would definitely be coming back

Food was good but some of the worst service I've had in a long long time. Waited 30 minute for someone to take our order even though it was 4pm on a Saturday so not busy. The wait staff were purposely avoiding eye contact when we were trying to get served. Then when we ordered it took an hour in total to get any food. We saw people who had come in and ordered after us receive their food first. Then the waiter did not understand the app and tried to charge us double the amount. I also noticed another person waiting for such a long time to be served she even had her hand raised and no one came over. After a long time she just up and left. Would not go again.

Cardiff Bay, we had a 13 birthday party for grandson Drinks are a bit pricey though.

Cold uncooked pizza. 😱 Wrong drink - a can of pop served warm After drawing thier attention to this abysmal fare they offered a refund - of less than half I paid?!? Pizza Express now trades of past glories - don’t bother. & THEN IT GETS WORSE! The Manager Steve promptly responded to my review - you can read his text book consolatory; concerned; eager to speak response below. So I I took up Steve’s Pizza Express Cardiff Bay Managers offer and emailed him directly to re-iterate that I do not want to pay for a cold pizza with uncooked toppings and the wrong drink. SHOCKER!!! Alert. Steve - yes Steve the Manager of Cardiff Bay Pizza Express >>>> hasn’t actually been arsed to reply to me never mind issue me with a refund. So PIZZA EXPRESS CARDIFF BAY - if your after crap food and worse service go for it!

Ordered from your mermaid Quay branch. The delivery option was Just Eat, having never used this company we went ahead and ordered. We were staying in a hotel near the bay. The pizza arrived 10 mins late, the driver called us to say he had arrived. I went to the hotel lobby expecting to collect our order. On arrival, my pizzas were nowhere to be seen. The reception staff had not seen any deliveries. I looked outside, no one. Finally, I saw a car on the far side of the carpark put his hazard lights on, I walked over to the car in the vague hope this might be our pizzas, yes I found them after a 10 minute pizza hunt. This can not be the way Pizza Express wants to conduct its business. I did complain to your customer service department, and they just passed the buck telling me to contact Just Eat. Just Eat offered me £6.19 for my inconvenience and inedible cold pizzas. Poor show all round. Certainly, I will not order again from Pizza Express or Just Eats

Visited before a show at the WMC. Thank you, Steven for your great customer service. Lovely food, friendly staff, lovely ambience and great value with the January offer. Made for a great start to our night out, having rushed through the traffic. Cheers guys 😊

The food was absolutely amazing! Anh was super helpful and kind. She kindly helped me place my table order and sign up on the app.

We came out for dinner to remember and honour my Dad's birthday (he passed away a number of years ago). The customer service from Anh was superb. It really added to our experience, which as it was a significant date for me, really added to my day. Anh's personality and warm manner are a real credit to this restaurant. I am also dairy and gluten intolerant and she happily checked my questions regarding elements of different items on the menu with the chef. In some restaurants it can feel like a bit of a hassle to have to ask questions and check options but she happily checked, making me feel it was no trouble at all. They do take allergens seriously here, which is something I always want to know when deciding whether to go somewhere. I hope the restaurant know what a star Anh is!

Driver sat in his car in the middle of the hote car park. He didn't say where he was. He didnt come to the hotel reception. He called, but no mention that he wasn't in the lobby. By the time we found him our pizza's were cold. His attitude was rude.

Very busy. My first visit to Pizza Express. We ordered a sloppy joe pizza in the family bundle. Have to say it was extremely dry and both pizzas flavourless. The dough balls to dunk were delicious. Drinks were a bit slow. Not sure I would rush back. The duty manager was dashing around being vocal of they had over 200 covers whilst we were there and a weather warning for the next day, and they'd be ok. Very disappointing

Brunt base on pizza which was a shame

We came for an early lunch with our 3 year old and Heather was so friendly and kind to him. Food came fast and was delicious!

Like the new duo Romania and window seating in Cardiff bay

I had a wonderful experience this evening at Pizza Express in the Bay - both our server Heather and the manager (I didn’t catch his name, I think he was Italian?) went above and beyond with their customer service! Special shout out to Heather, though. She was kind, witty and really great with my 2 year old. Will definitely be returning, thank you! :)

Had a great experience today at Pizza Express. Very busy and the staff handled it like heroes. I was served by Heather and she was conscientious, attentive and warm with our table. Would recommend!

Our visit was lovely, the food was great and our waitress heather was super kind and accommodating to my 1yo who struggles sometimes in restaurants and stuff. so glad we visited

Excellent experience here as always. Hannah served us and she was so lovely. Food was brought to us very quickly and with a smile. Thank you for a wonderful meal and we will definitely be returning

Excellent experience here as always. Hannah served us and she was brilliant and efficient, will definitely be returning! : )

This afternoon, My wife and I, my Sister and my brother in law took our children out for the day to soft play and decided to take them to pizza express afterwards for a bite to eat. When we arrived the manager did accommodate us 4 adults and two children under the age of 2 which we were happy with because the restaurant looked quite busy. Our waitress Heather initially was very friendly and welcoming, unfortunately this is where the good finishes. After about 10 minutes both of our children were just playing and made a bit of noise nothing to major just kids being kids, my wife and I both talked to our daughter but at the end of the day she is a 1 year old child, so she doesn’t understand. I digress, Heather then decides to tell my wife to tell my daughter to “keep the noise down please” this was off her own back not being told by manager. After this request all of decided enough was enough my wife and I were appalled and embarrassed. You advertise this is a family run chain franchise and say it’s family friendly unfortunately this restaurant is everything other than that too focused on image more than hospitality. Honestly my family and I are disgusted by the Cardiff Bay Pizza express we will not be visiting this or any other pizza express again. Absolutely appalling service should be ashamed.

I would give zero stars if I could. What was advertised as a "family-friendly" restaurant turned out to be anything but that. I am appalled by the treatment my family and I received during our visit today. I visited with my husband, our 1.5-year-old daughter, my 2.5-year-old niece, and my sister and brother-in-law. Initially, our waitress, Heather, seemed friendly and welcoming, but things quickly took a turn for the worse. While we were placing a large order, Heather decided to take the menu out of my toddler's hands, despite the fact that she was simply playing with it. I didn’t say anything at the time, but then Heather proceeded take everyone else orders before removing the other menus from the table. As we waited for our food, my 1.5-year-old daughter, as toddlers do, was vocal and occasionally made some noise while playing with her cousin. Both my husband and I kept her in check and told her to quiet down when necessary. She was sitting in her high chair, not running around or causing any disturbance, and there was no reason for anyone to be upset. However, Heather passed by our table, eye-rolled my daughter, and then, without any warning or context, returned to tell me to "keep my toddler quiet." I was shocked and asked if a customer had complained or if her manager had instructed her to do so, to which she simply smirked and said, "No, I just did." There was no justification for this response. We were seated at the back of the restaurant, away from other diners, and the children’s behavior was completely manageable. The lack of understanding or empathy toward young families was astonishing. This experience left me feeling embarrassed, frustrated, and deeply disappointed. I can only imagine how families with children who have additional needs (ALN) might feel in a similar situation. We chose to leave the restaurant in anger, and we will not be returning. I cannot recommend this establishment to anyone, especially families looking for a welcoming atmosphere. If you truly market yourself as a family-friendly restaurant, you need to reassess how you treat families with young children. This experience was completely unacceptable Definitely would NOT recommend!

Me and a few family members visited your branch today, there were 4 adults and 2 children (1 and 2 years old).We were given our menus which had previously been used by another child as my daughter's had already been filled in, which is a hygiene issue considering what children get up to.Our server heather took all of our orders and snatched the menu from my 1 year old nieces hands which we thought was slightly rude but ignored the fact and continued waiting for our order. The children made minimum noise considering their age and the fact we do not use an iPad to entertain them.Heather then confronted my sister in law and asked that she keep her child down as she screamed out of excitement which is completely normal for a 1 year old. If your staff do not want to work in a family friendly restaurant maybe they should not rather than asking a 1 year old to keep her noise down. When I confronted Heather she told us that this is what she has been told to do. We left in disgust and feeling insulted. On the way out I confronted the manager and at this time Heather mentioned to me she was never told to ask the children to be quiet but the manager did not even respond it appears that Heather seems to have more authority than her manager? The 6 of us will never return to your restaurant chain as we now understand Pizza Express is not child friendly.

Heather, our server was very welcoming and friendly. Her patience with taking our order was brilliant. The atmosphere was great and a lovely vibe. Unfortunately, we didn't get chance to eat our food. We came here on a whim after a busy few hours of taking our children to soft play. Now I totally understand that certain restaurants are more tolerable than others of children having fun and making noise. Our children are 1 and a half, and 2 and a half years old. We came here thinking that it was a family friendly place to eat and bring our children. How wrong were we. Heather came over to our table and requested that our youngest kept the noise down. She also made it very obvious that her tolerance to children having fun was very low. She rudely took the food menu from the youngest as well. I'd understand such poor service if our kids were destroying the place and causing mayhem. But I can assure you that they weren't. I'm very sorry to Heather for not being the type of parents to sit our children down with an iPad in front of them to 'shut them up'. There was no way that we could sit down and enjoy our food after someone showing blatant disrespect towards our children for simply being children.

Been here a couple times for special occasions, mainly birthdays and we always keep coming back. I want to give a special thanks to Anh for helping out our family as it's sometimes a bit problematic dealing with a large group. Great service, Super Helpful when ordering and managing people within your group, would come back

We booked a large table for my Dad's 60th birthday - thank you to all the server and restaurant team for accommodating us. Also a special shout out to Anh, who successfully managed all our fussy children and adults as well as manager Steve for managing the booking and all of the minor alterations before we arrived.

Anh deserves a raise! Everytime we go to the restaurant we get the most incredible and consistent service and it’s great to see that Anh gets so much recognition in these reviews!

Went here before going to Winter Wonderland. Service was quick and friendly. Food was hot and no complaints. Some may find it a bit expensive.

Doing the 'Santa' presents delivery run to see family pre-xmas it was a welcome stop to eat here. We hadn't reserved a table, I would guess at peak periods that might be advisable. Seated quickly, we had an attentive waitress who paid wonderful attention to the young people as much as looking after the adults. Great experience. Highly recommended and the food was excellent too by the way 🙂.

Dined in at this restaurant for lunch today, not only was the food excellent and served in good time, but the service was amazing too! Anh, who served us, was a lovely, accommodating host. I would highly recommend!

We really enjoyed our meal at mermaid quay, we were served by Anh who couldn’t do enough for us. We will definitely be back.

Our waitress, Heather, helped us navigate the app and made life really simple for us placing our orders today and really enhanced our visit on a 30th university anniversary weekend back in Cardiff. We are so grateful! Thank you so much! :)

Food was fine. The service was appalling. Waited a long time for food to arrive and dishes arrived at different times. Further, children’s food was piping hot.

My son has severe peanut, nut and egg allergies and from the moment we arrived we were treated so kindly, Anh talked through every step when ordering so my son felt at ease and that we were taken seriously. So many businesses could learn from Pizza Express and how important it is to be allergy aware. It’s now become a regular visit for us because we know pizza express is our ‘safe food’ - I cannot thank you all enough, my anxiety appreciates you a lot!

Anh was friendly and fast worker x

We had an amazing experience with stellar service!! Heather was so lovely and friendly would 100% recommend!!

My colleague and I visited on a work trip, Anh was wonderful from start to finish. She was polite, friendly, so helpful in recommending food and drinks. She’s clearly very passionate about ensuring customers have a great dining experience.

Anh was amazing make sure she gets recognised she’s a star made the meal 10000x better !!!

Always enjoyed food here, however never felt the need to write a review until today. Absolutely exceptional service from Anh. The friendliest staff member of any restaurant/retail I’ve been to. Not only outstanding at her job but just an all round incredibly kind and friendly person. Thank you Anh!

Enjoyed a lovely meal. The food came quickly and was great. Was kindly served by Anh who was very friendly and helpful.

Food was ace, service was great and polite even though they were rammed before the Wicked show! We ate with kids and all scored it 5/5! Thank you. 🙏🍕

Down load the app it’s great ! If you haven’t ask a member of staff Anh was our server and was so helpful! Showed me how to use the app and save money ! The Xmas pizza was great

Anh was so helpful, polite and informative, will be back soon thank you The chocolate snowballs were lush so was the Xmas pizza

Perfect start to our evening, we booked this restaurant before we headed for the show at the Wales millennium stadium. We pre-booked and our table and was ready on time, the venue was decorated lovely pre-Christmas, very festive. Anh looked after us, and was amazing. The food was great, and we tried the pizzas, pasta and most of the sides, the children’s menu was suitable for my son, he loved the pudding, which he changed last minute but Anh sorted this for us and explained to him about Gelato and the bambinoccino and he could have both, he thoroughly enjoyed his food and the experience. Highly recommended, Anh made the experience a little more special ⭐️⭐️⭐️⭐️⭐️

Took advantage of the kids eat free offer before a trip to the cinema- they loved their dough balls and pizza. Great food and service was brilliant. Our lovely waitress Anh was so friendly and helpful!

Stay away! I am reporting Food Safety incident as one of the cooks picked his nose and then started preparing the food straight away. When issue was brought, I was told that the team will be informed about hygiene….. save your money, save your mental well-being.

Friendly staff and good quality service and food

We had a great night. Our waitress Ann was superb and the kids eat for free during the half term so another surprise bonus! 10 out 10 for service too.

If I could choose 0 stars I would. I am writing to express my disappointment after a recent visit to your Cardiff location, which unfortunately left my family and me very dissatisfied. We had chosen Pizza Express as a treat for my children's birthdays, but the experience fell far short of expectations. Firstly, the service was extremely slow. Despite being assured that our food would arrive in 10 minutes, we ended up waiting an additional 40 minutes just for two small Margherita pizzas. This delay was unexpected and frustrating, especially as we had hungry children at the table. Furthermore, the portion sizes were inadequate for six people, and the price we paid did not match the quantity or quality we received. The pizza itself was overly greasy, oily, and floppy, lacking the quality we expected from your brand. To make matters worse, the vegetarian options were limited and confusing on the menu. A pasta dish we almost ordered was not clearly marked as containing a beef sauce, which was only clarified by staff after we asked. As vegetarians, we were disappointed by the lack of clarity and options available. Unfortunately, the staff did not make our experience any better. They often responded with a stern attitude and minimal eye contact, giving us the impression that our questions were inconvenient. One team member even struggled to explain the vegetarian options and seemed unfamiliar with the menu. Considering the above, we felt our money was wasted. After our meal, we returned home still hungry, and what should have been a memorable birthday meal turned out to be a disappointing experience.

Sat in here for 40 minutes today and nobody took our order whilst the waiter was flirting with the woman on the table next to us, bit awkward to then walk out whilst they all watched. Probably go to the St David’s one next time

We came here during half term to make the most of the kids eat free deal. The restaurant was busy but not full. We waited half an hour after being seated to have our order taken and this was after asking twice if someone could come and take at least a drinks order. The drinks then took an hour to come and again this was only after complaining that they still hadn’t arrived. Parts of the order were missing and the food was pretty poor. I’ve always had a great experience at Pizza Express before but this was terrible. They did say they were short staffed but the manager just appeared not to care.

Watched as my pizza sat cold on the counter for 10 minutes only to be served it and told it has hot. Cold food. Given back as complained. They put it in the oven and burnt it. Disappointing food.

Heather (our server) was excellent. Really made our son feel at ease and made the experience so enjoyable for us all.

Enjoyable Lunch with friends_ after a game of bowling. We tried to book ( group of 8) but app not responding so we risked just turning up and thankfully the team were able to accomodate our party. Heather our server was a delight, and very attentive ensuring all the adults and children had what they needed including another prosecco when the first was flat. The kids had the piccolo menu, 3 courses for £7.95 and we adults took advantage of their October offer for all club rewards members, £8 for any classic pizza! Would efinitely recommend a visit with friends or family or both

Great pizza service ok but a little slow and atmosphere a bit strange very noisy

Pizza was OK. Service not so great. Location is excellent.

Very delicious food. The pizza for one person is an ideal size. Very nice people and good service. The bathroom could be cleaner. Overall ok

The server Bas was absolutely amazing! Lovely pizzas and service, I recommend this restaurant to anyone.

We visited pizzeria around 9 pm, well before closing time, but the staff informed us that we couldn't sit at the corner table as they were closing off that area. To make matters worse, the pizza and pasta we ordered seemed rushed. The pizza was burnt and tasted bitter, and the pasta had no salt and insufficient cheese, despite our agreement to substitute penne pasta since they were out of macaroni for the mac and cheese. Overall, I was very disappointed, especially after spending £50.