Pizza Express in Cardiff

I attended for lunch as a family of 4. We all had pizza which were cold and very over priced. I have been a customer for years however the romana base is stretched so thin it is almost transparent. I realise the cost of everything has risen however I still want value for money. We paid £10 for dessert that was just a slice of cake and a portion of ice cream. My husband had a large bottle of larger that wasn’t cold so he wasn’t happy. We were all disappointed. I must say the waitress was lovely.

Just about ok pizza Ordered two different Tasted same Hard crust Nothing nice about them Much better places to eat Enjoy the bay

I was seated in a section that wasn’t visible to staff, lots of tables hadn’t been cleared so obviously I’d come in after a very busy period, I ordered my pizza and it did take awhile to arrive, unfortunately it was dried looking, hard egg on it and wasn’t hot, nothing like the lovely juicy pizzas I’d enjoyed over the years of eating out at various locations of this chain. I beckoned the waiter and told him that it was dry and not hot so he whisked it away and returned a few minutes later with the same one but heated up, hence it was even more tough and dry!…asked how this one was I was a bit upset and told him it was frankly horrid as it was the original heated up!…two members of staff then asked me if they could make me a fresh one but I declined, it trusting a third disaster..meanwhile My large glass of red wine and side salad had been served to me but I hadn’t touched the salad and had only sipped a small amount of the wine, I had water that I had to ask for previously, they were busy in the main room so it had taken ages to arrive..so, having declined another pizza attempt I offered to pay for my wine and salad, the servers, very kindly, told me that what I had was complimentary and apologised for the pizza. If restaurants are overstretched or short staffed, surely they shouldn’t seat punters if they can’t cope ? So beware, All eateries in a well known chain are not always necessarily as good as each other .

Came down spontaneously as we saw their deal online (order pizza from classic menu and get another for £1). Anh took care of us outside as the sun was shining and she couldn’t do enough for us. Even gave me a blanket when it was getting chillier later on in the evening. If we signed in via the QR code on the table it took us to the app and we received free dough balls, on top of the pizza deal! It was really special, and such a great offer to get people in during the quieter season! Thank you so much anh we loved it so much and can’t wait to come again!

Great pizzas - Peperoni and prawn & garlic. Calamari was soft and delicious. Place overlooks the docks and the Welsh parliament buildings.

Very nice food, prompt service, sundaes well worth trying, would visit again!

Absolutely wonderful staff, great service, and a great menu with incredible value for money. We've eaten here many times and it's always excellent. Anh is so welcoming, friendly and helpful that it's a pleasure to see her every time. Thanks also to Hannah for her lovely helpful and kind attention. Highly recommended !

I rang the restaurant and the food left at 17:00. The driver didn’t drop it off until 19:08. It was over 2 hours late and freezing cold.

First visit and certainly not my last.Was served by Uzzal who was so helpful and explained how to down load the ap.Meal was tasty and the cocktails fairly amazing.

Great customer service from Anh. She was helpful , kind and polite. Food was lovely and fresh.Best regards from Polish Family 😍

The food was ok, pasta potion size were small, and they ran out of Vanilla and chocolate icecream for dessert 😅

Me and my girlfriend have been here many times, and the food is always lovely, service is very fast and the servers are really friendly. Anh is lovely and always has a great chat with us.

Great service from Anh, went the extra mile to write kids names on their ice cream plates 🙂 made sure allergens were taken care of too, no problem. Made

This was the best restaurant experience me and my girlfriend have had together. And its all thanks to the amazing atmosphere created by our sever Ann or the flower lady as she refers to her self as sometimes, she was amazing funny and kept up amazing service through out the whole time we were there we felt right at home and that anything we needed we could just ask she made us laugh and it really felt like i was going to eat food at a friends house and the food was very tasty i highly recommend getting the double roma personaly because you can experience two different pizzas but all and all thank you to Ann for an amazing night well deffo be back

Underwhelming experience. We'd reserved a table on the day. The restaurant was very busy and we were warned of a half hour wait on food. We saw our main course an hour after being seated. Bring a coat as Cardiff Bay evenings in August aren't necessarily warm but the doors are wide open. The food was fine - but the pizzas have definitely shrunk in the past couple of years. On the plus side our waitress was friendly and polite. All-in-all I wouldn't recommend Pizza Express unless you have an offer or voucher - and even then is it worth the wait?

Great food, fantastic service by Kelly. 10/10!

I came in here before going to a McFly concert and can not fault the service and the food, I was served by Kelly who was absolutely amazing and made sure I was happy with everything, would definitely recommend here.

Used to be really good but after our visit last week, we won’t be returning for a long time. Service was slow and portions are smaller but cost more. Drinks were flat and pizza was cold. Didn’t have the time to wait for somebody to notice us and to send it back as we were off to a show. The Manager was the only person we could get the attention of, and he applied a discount to our bill. It was still overpriced for the quality and service but there we go. I wouldn’t waste your money here.

Doing the 'Santa' presents delivery run to see family pre-xmas it was a welcome stop to eat here. We hadn't reserved a table, I would guess at peak periods that might be advisable. Seated quickly, we had an attentive waitress who paid wonderful attention to the young people as much as looking after the adults. Great experience. Highly recommended and the food was excellent too by the way 🙂.

Expensive for what we had, but location and atmosphere made the whole experience .

Stone cold. Both the Pizza and wings. The Pizza looked undercooked too. Overall delivery was not too long, so they must have cooked it immediately & left it to go cold waiting for delivery. Not had a problem with other takeaway from similar distance.

I haven’t received my delivery I want a refund

I will never order from this place again, and I will make sure they don't get business from anyone else. I ordered three large pizzas and one side for my family and me, and I received only two large pizzas. Avoid this place at all costs! I tried calling the store five times, but there was no answer. Also, why don't the drivers check their orders before they pick them up? Come on! PizzaExpress Cardiff is just as bad as Deliveroo Cardiff. Avoid them both at all costs!!!

Cardiff bay- customer service was great on arrival and front of house was wonderful. However asked for no tomatoes on pizza and it came put with no red onion when I suggested it was incorrect, it was sent back to kitchen for ten minutes for it to come back out with tomatoes picked off it and raw onion chucked on top and not even gone back in the oven. They were so tough to eat and almost impossible to cut with pizza cutter. Would never go back.

This isn’t the first time I’ve had an absolutely awful experience at this restaurant. The staff are rude. They bang things around the restaurant as if they’re at home and not assisting customers. This evening we were advised by the waiter the voucher code we wanted to use was for only one purchase and we would need a second one in order to get a separate offer. After ordering and eating our food our waiter then sent over a ridiculously rude member of staff to advise us we could not use both vouchers which after a quick read I understand fully. However, I do not understand the attitude problem, the way she could not explain the situation and her general mannerism. Change of staff is advisable, gives Cardiff bay a bad name

Really busy , but Sat outside , nice atmosphere, good food

Where to start been going to this restaurant over the years but he food let it down . Order prawn pasta dish no signs of any prawn only tomato pasta £15 a dish nothing exciting The drinks where hot (cokes) the asian lady didn’t know if they open or not . The pototo salad wow it was boiled n be any potato’s with olive or dressing they where hard and not enjoyable at all . Sorry guys it wasn’t worth 75£

The place is so good and food is like heaven. Had a good service experience and we had a good time there.

We turned up without a booking for 9 nine people on a Saturday afternoon. We were seated quickly with a beautiful view of the bay. The staff were excellent, the food arrived quickly and we were dealt with in a timely and friendly manner. I had also told one of the waitresses that we had a birthday in our party and they organised a candle in a dessert and all the waitresses came and sang happy birthday. This was an excellent experience with fantastic food and caring staff. Would definitely go again

AMAZING FOOD AND SERVICE. Anh J was so lovely and looked after us amazing. So hospitable!!

We had a really lovely meal at the Mermaid Quay Restaurant last weekend. A wonderful Vietnamese lady called Anh was our waitress and we can't praise her enough she was so helpful and is a real asset to the team there. We'd also like to mention Iestyn who was one of the waiters who also was very courteous and helpful to us. We'll definitely be returning there.

Friendly staff, delicious food and great interiors.

Half the toppings were missing, A dollop of cheese in a corner. Unnecessary. Was supposed to be a little treat but was just, well not nice. Truly as basic as orders get, with a polite thank you note Hard to understand howyou care so little? Oh well

We attended a schools workshop here and it was absolutely brilliant. Steven the manager was fantastic and incredibly knowledgeable about pizzas! The pizzas that the children made were delicious and everyone had a really great time. Thank you so much!!

It never disappoints, and I love that they continue to offer gluten-free items. And they take food allergies seriously.

I have not received my order and it was someone else’s. They guy who delivered could nit communicate properly as well

We went in at 8.30 on a Monday night. Were seated very quickly in a very quiet restaurant with lots of staff idly stood around. 15 minutes later we walked out with none of the staff coming any where near us to take an order. We went to the restaurant next door who took our order within minutes. I would advise anyone to avoid Pizza Express Cardiff Bay. There's lots of other restaurants in the vicinity with infinitely better service.

Enjoyed signature pizza, lasagna and potato salad on the terrace. All very tasty. Service very good. Enjoyed the view of the bay. Recommended. Not 5 stars, there is still room for improvement

Disappointing!!! I honestly think I’ve had better frozen pizzas. Hardly any meat on it, extremely thin and greasy wouldn’t recommend Calamari and doh balls starter was the only good food they produced Staff were great 👏 the food let them down

The restaurant has a great, vibrant atmosphere. You can sit outside and enjoy a beautiful view of the bay, which is really nice. The service was good – the staff were friendly and helpful. Our food came quickly, it was hot, and it tasted delicious.

Basic pizza. Didn't get what we thought we would. Opted for pizza with salad in the middle. All the salad consisted of as salad leaves. Very disappointed.

Very tasty pizza. Large selection on the menu. Children's pizza in the right size. Good service. Atmospheric place, affordable prices.

The best pizza restaurant I've ever been to the staff are really nice and I loved amazing atmosphere as well. Amazing!

Great view of the bay, busy at peak hours (may need to check order is correct), food was good. Great place to splash out for a treat.

Greeted and seated nicely even though we hadn’t booked.. however we asked if we could move table as we were in a draft near the door, we were moved and then kept waiting for a long time before getting our pizza… our pizzas were very doughy but we didn’t send them back for fear of another very long wait.. even getting some water was a long wait..there was one waitress who thankfully noticed us her name was Anh Owen and she really made an effort to make the end of our evening better.

Loved our pizza. I had the Sloppy Guisepe with chilli peppers. It was fantastic. Service was great. Definitely a must and very family friendly

Waited at the door to be seated, the staff noticed but no one bothered to come, they were just standing at one corner of the restaurant and talking. After about 10 minutes of waiting we went inside and someone finally came to help only to tell us there were no tables available without a reservation on a weekday in the afternoon. Most of the tables were empty. Poor reception!

Very tasty food with friendly service and a view of the bay

Terrible experience. Visited this branch pre-theatre, arriving for a pre-booked table at 6.20. By 7.15, we still didn’t have our food. When it finally arrived, one pizza had fragments of a glass lightbulb on it! (See image) When we flagged this to a waiter, the pizza was swiftly taken away but that was the last we saw of any staff; no one came to check that we were ok, to make sure nothing had been ingested, or to offer a replacement pizza. Worst of all, not a single member of staff came to apologise. After waiting 10 minutes with no contact, we approached the manager and mentioned the glass, but he still offered no kind of apology - only an awkward acknowledgment that he was aware of what had happened. The total lack of reaction, recognition or accountabily was shocking. There was literally glass in our food. The least we expected was an apology.

Overpriced, tiny portions, average food.

Perfect date night. Wonderful atmosphere. Great food. Exact eating temperature and so so tasty. Service was great, very attentive service from Anna. Juliana looks to be a great manager, she works just as hard in the restaurant floor as the other staff, tending to the customers' needs and wants. All the staff are clean and tidy and look happy in their work. I am so impressed. I did make these positive comments to Anna who was happy to hear we had a great dining experience 😀

Got sat down and then we were never served. We spoke to a staff and they said they would be right over. We decided to leave after 40 minutes. Didn’t even get a drinks order. Rubbish service wouldn’t recommend (we went on a quiet day)

Food was great, but the service was a bit slow it was nearly an hour from the time we sat down until our food arrived.

Restaurant took great care preparing order. Delivery arrived on bicycle. The entire order is stone cold. Delivery person's phone not working. First and last order.

Always enjoy Pizza Express and this is a really good one. American Hot for me, absolutely spot on!

Always good, best to book perhaps.

Lady on the door very efficient

Pizza not very hot and stuck to the box due to delivery in a rucksack not a box carrier. But enjoyed anyway.

The restaurant in Cardiff's Mermaid Quay has fantastic staff and the best tasting food of any Pizza Express I have been to.

Lovely meal. Pizzas were fabulous. Friendly and helpful waitress. Good atmosphere.

Not a great experience. Firstly, no dips as ordered and the waiter had to go and ask what we meant. The wait between having the first course to the second was 45 minutes. When the pizza came, it was on Romano, but had a big hole in the middle. We were offered a free salad to compensate. The toilets are smelly and need a deep clean. This chain had gone down hill sadly. Wont be back for a while, such a shame one of my favourites.

Lovely hot food, can I just say the service and efficient with had off Anh was 100% She was so helpful and helped with the order. 🤩🥰

Great place to have some munch. I went here with my aunty and thr staff were amazing.

Said it had arrived even though it hasn’t

Staff were not attentive, only just checking in on us and the food near the end of the meal. When I asked about a gluten free menu I was quickly dismissed after being told it was the same as the normal menu but wasn’t explained to that you could get any of the normal pizzas but instead on a gluten free base; not very dietary friendly in terms of explaining to the guest. One member of staff stood and continuously stared at us whilst we ate which was very off-putting, he seemed almost bored and didn’t know what else to do because it was so quiet in there. When we came to pay at the end the waitress didn’t help to calculate how much each of us had to pay and told us we needed to calculate it ourselves. Overall was quite disappointing service, not sure I’d bother dining here again.

Good service and lovely food. There's a separate vegan menu with some delicious options. [Vegan pizza in photo]

Friendly staff and good quality service and food

Quick food, was nice. But took ages to get seated even though there were many free.

Excellent service from Anh, our waitress. Delicious food. Relaxed environment. 🪷

Clean and quick service. Great food. Really nice place, we had a good seat for people watching outside and looking at the water outside.

Efficient branch of the chain, with friendly staff and quick service

The food arrived cold, so we are very disappointed

Fab place fab staff fab food, highly recommended it😀. Ann and Jacob were great hosts

Nice atmosphere, well located on Cardiff Bay... Simple, efficient, good Italian restaurant.

Very noisy on a Saturday afternoon as it was Mother’s Day weekend and Wales playing at home against France. Despite that - nice pizzas. Dough balls were good. Coke comes in glass bottles so my wife very happy. Service was great. Pizzas are expensive but we used Tesco Clubcard vouchers. That saved the day. We had the burnt ends one. It was lovely.

wanted chilli oil, never gave it to me :( waitress with braid was lovely tho

We know Pizza Express well, but lunch here at Cardiff Bay was the icing on the cake. As well as the usual quality, the friendly service from Anh, Jakub and team was amazing. Anh went out of her way to ensure everything was perfect, really engaging proactively with everyone. Look forward to returning soon.

Lovely views over the bay. Food was delicious and came out hot and fresh. I don’t usually leave reviews for places but our waitress, Ańh went above and beyond. She was super friendly and helpful. was a ray of sunshine!

Anh was amazing. Best service I have seen in a long time and she made our date night very special.

It took an extra hour to get here and the food was not hot at all

Anh (flower lady) and the team are wonderful 😊

Unfortunately in the day we went they had actually changed the menu that morning so what we had originally wanted was no longer available. My friend who is a vegan had very limited choices which was disappointing . I had a pasta dish which was ok but some of the pasta was crunchy

Came 1h10 minutes before closing and was ignored by the waitress, she made eye contact with me at least 3 times, until she finally came over to us and proceeded to grab a menu, then we asked if they were still open and she suddenly changed her mind and said no very awkwardly. Customer service lacking unfortunately. If she was up front it would’ve been okay

Anh was amazing, a complete breath of fresh air!! So nice to have a server be so genuine, the food was also 10/10 (especially the hot honey dough balls) will be back for sure

Staff very busy service slow waiter was amazing and very helpful. Pizza was OK...a bit disappointed

Excellent pizzas and excellent service from the lovely ‘flower lady’! We shall certainly come here again with our grandson when we fancy a pizza in the bay!

Great good and service from everyone. Anh was really nice and attentive, and provided great dessert advice.

We made a last minute decision to book an 11:45 lunch at Pizza Express Cardiff Bay (Mermaid Quay) for me, my husband and our 23m old. Upon arrival we were greeted promptly and seated. There were crayons and colouring menus provided for the little one. Baby changing facilities were available and there was the nice touch of a soft changing mat already on the changing table. We had looked at the menu prior to attending and pretty much knew what we wanted to order (and were on a bit of a clock as little one needed her 1pm nap!) We were pleasantly surprised at the availability of waiting staff and caterers, as our order was swiftly taken, and our food arrived promptly too, we managed a two course meal (mains & desserts/coffees), and the little one had a mini 3 course meal (which went down a treat)! All within an hour. Wonderful quick service. Ania our server was really warm, friendly and good with our little one too and considerate with where she put hot plates, as little one was grabbing everything in reach! Delicious food, efficient and considerate service. Highly recommend, and special thanks to everyone who tended to us/cooked for us today! When it came to our bill, we had a QR code for a Tesco Clubcard voucher that I had converted for Pizza Express which Ania swiftly scanned prior to bringing us our bill - everything went so smoothly! Big thanks for the team at Pizza Express Mermaid Quay for our delicious, and timely lunch visit prior to baby’s nap time today! We cannot thank you enough for a great experience! Edit: the baby cutlery in the photo was our own brought from home! Although little one’s food was mainly eaten with fingers anyhow!

When we generally eat in the bay area it's normally a European experience. So going into pizza express was ideal for that requirement or so I thought. After deciding that lasagne would be sufficient we further opted for a garlic bread and a chicken salsa starter. The best thing I can say is that the garlic bread was the most enjoyable. The chicken starter seemed to be undercooked and the lasagne resembled that which you would get from a budget buy meal at a supermarket. Considering the price of a) the starter£6.90 for 3 strips of breaded chicken b) £14.90 for lasagne consisting mainly of tomato paste and bechamel sauce, very little beef to talk about. Although this is pizza express!!!! I had envisaged something that would have enlightened my taste buds. The only saving grace and hence 4# service was the fact that the starter was omitted from the bill. If you're looking for a gastronomic experience you're in the wrong place

I was very disappointed. I was so looking forward to eating here as a birthday treat. Starter's were amazing 👏. Then, it was very long for our pizza. After we were forgotten. Pizza was like something from Aldi. ( admittedly, it was busy) But I expected more.

Lovely Italian fayre at Pizza Express. Simple food made well, you couldn't ask for more.

Excellent service from a wonderful waitress. Lovely thin pizza.

Staff were attentive, even though they were very busy, recomended

Absolutely brilliant meal out, Anh is a credit to the company, despite being busy she was attentive friendly and helpful.

We arrived at midday 25 January. The manager met us at the entrance and showed us to a window seat as we requested. Our waitress — Ánh — promptly came to take our orders and recognised us at once from previous visits. It turned out that she was the ONLY waitress on duty, and had to deal with preparing desserts as well as table service: so she was busy throughout our stay, but was still unfailingly cheerful and helpful. We had to wait while other guests were seen too, but as we were not in a hurry that was no problem.

Standard tasty Pizza Express fayre but unfortunately the restaurant was really quiet which meant the staff were on a go slow.

Came here around Christmas time for the light show decided to grap a bite to eat before hand, food was good came out on time even when busy, they only thing what put me off when we ordered our side as well it never came out with our mains, we thought it was just forgotten about but one of the waitress and said “we didn’t forget about it just took awhile for it to come out” in quite a rude tone I work in customer service myself and I would of turned around and said “really sorry about the wait would you like me to box this up for you?” Just feel like there was no need for what she said

Ann (Anne? Or ‘flower lady’) was absolutely FANTASTIC - extremely helpful and cheery, and whoever cooked the pizzas (especially the spicy one) did a fantastic job!!:)

Pleasantly surprised by this place. We checked the outside menu for vegan options and could only see 2, but it said to ask for the vegan menu, which we did, and there were so many options! We got the dough balls, garlic bread and a pizza (the Giardiniera with added Quorn chicken). It was all pretty good (not amazing, but good for a chain pizza shop). The service was really great, she was very attentive and friendly and answered all our questions. Would definitely go back to try some other things.

Tasty food and great service make this a great place to visit!