Pizza Express in Tunbridge Wells

missing the doughballls - the reason we went to pizza express

Nice place to meet, greet & eat. Liked the options offered.

Personaly i didn't like the staff‘s behaviour when i went for delivery.

Very very disappointed. Once again deliveroo more important that customers. Waited over 45 mins for main course with no apology what so ever. Waiter could have said at start about waits although he gave the impression we were an inconvenience. Tunbridge Wells have better eateries

Last day of the half term treat (for mama as much as anyone else!) lunch out. The food was delicious, we were a bit early for our res, and were seated immediately and we're the only folk in the place for a while. I asked about the kids deal, and was told to download the app and pay through that. Which I did. When I spoke to another member of staff I was told that was not necessary? I'd rather not have countless apps and businesses with all my deets, when it's not by my choice. It felt a bit cheeky, like I was tricked into the app and I was a bit upset that I'd spent time and effort doing it all for nowt! The food came quickly, it was delicious, the service was not friendly and I'd probably not rush back to that restaurant in a hurry.

It was a great catch up meal with friends. Was pleasantly surprised that the noise volume was much better than I'd expected within the place and therefore it was easy to hear each other whilst we chatted even with a large party nearby. Was warm but not hot environment. Toilet facilities were clearly marked and easy to access and very clean. Food was good however honey dough balls were slightly spice than anticipated and it wasn't until finished the starter that realised the honey was in the side dish and not actually over the balls when served 😅. All friends had the new salad in middle of pizza ..novelty idea but looked nice and I had pollo pesto which was lovely and had to finish with tirimasu 😋. Another nice idea that they now do is the mini dessert with coffee or tea on the side..brilliant idea 💡. Great evening and thank you Pizza Express for the excellent table service.

Dropped into Pizza Express for lunch and although the restaurant was quiet we enjoyed the experience, the service was great and both the mains were well prepared.

Really disappointed by our experience last night. We haven't been to pizza express in 2 years, and my goodness has it gone downhill. My husband ordered a pizza with 2 extra toppings, neither of which were present. We ordered a shared starter ( bruschettas) which arrived at the same time as our pizzas, so we had to eat it quickly to stop the pizzas getting cold. At this point it all seemed very rushed, but there was no acknowledgement that these shouldn't have arrived at the same time. Maybe we should have sent our pizzas back until we were ready. My padana lagera was pretty tasteless, but perhaps the recipe has changed. It used to be so tasty. My husband's pizza seemed very small, much smaller than the pizzas on other tables, and was obviously lacking the 2 extra toppings which would have added flavour. When our plates were cleared, by a young lady she offered a dessert menu but never brought it and promptly disappeared never to be seen again. We then sat for over half an hour waiting before finally getting someone's attention and some dessert menus. Yes, we could have sent our pizzas back, and we really should have had the extra toppings removed from the bill, but by then, we'd had enough. The restaurant was half full and there appeared to be plenty of staff on duty.

Pizza was impossible to eat, it was like chewing cardboard.

I loved the pasta but feel a bit upset about the drink I got delivered. I had ordered the Oreo coke which I was excited to try however I received a normal coke which is ok if there isn’t the Oreo one in stock, I just wish I would of been notified about that. I also have no way of opening the coke as I ordered the delivery to my work place. I’m now just sitting here looking at a coke I can’t drink and it’s making me sad.

Found an eggshell fragment in my pizza. Service was slow. Pizza was ok.

amazing service, went above and beyond and the food was lovely x

Took 1.5 hours to arrive and was cold, congealed and inedible

Not really a good value meal out any more. Many of the previous deals are no longer an option. The overpriced 'Dough Balls Al Forno' are in desperate need of garlic butter & are very bland without it. We asked for garlic butter & got charged 75p each for it, which I don't remember being charged for before, and we weren't told at the point of asking. Nothing really wrong with the food, but nothing particularly special either.

Well, if we were allowed in this could be different. Arrived around 4:30 with only 1 table being used. Greeted by a warm welcome. Requested a table for two, and was then told that “we would need to leave by half 5”. When asking for clarification, the male FOH staff replied “At 5:30, this restaurant will be full. You have 45 minutes to eat and get out”. Safe to say we left. Whether it was the northern accent that scared him, or the fact he may have to do a job and serve a customer I’m not sure. Certainly will never be going back.

Driver forgot one of the pizza in my order at the store and didn’t come to recollect it

We had a wonderful family lunch on Saturday. Barbara our waitress was brilliant. She was interested in helping, gave us great ideas for food and was kind and helpful. A brilliant waitress and we had a perfect meal as a result. Thank you all (chefs as well).

Slow service, got a few bits of our order wrong. Food lovely though.

Really disappointing experience last night - whilst the food was nice, the service was awful. We had to wait ages for our starter (despite other tables who arrived and ordered after us, getting theirs before) and even when this turned up, we were still waiting on 2 more dishes. When these did finally arrive, our mains then came out 30 seconds after - completely defeating the point of getting starters. One of the waitresses was very apologetic but the manager came over with our starters and offered no apology. Additionally, there were no offers to take anything off the bill to compensate for our poor experience.

Cold and pizza's all smashed around in the boxes. Calamari far too undercooked. Missing items. Terrible all round

After an hour and 15 minutes of waiting for the food, decided to go down and ask the status they brought the pizza eith one of the pizzas totally wrong. No apologies or no smile. Had to say no to the wrong pizza. Lady at the door wasn't happy us even wanting a table to start with. Horrible experience and as a tourist coming from Dubai this is a pathetic experience for a name like Pizza Express.

Pizza Express is known as the bog standard English pizza place. Could it get worse? I returned to the restaurant after COVID. When one thinks that the standards cannot get lower, I was able to surprise myself: 1. The pizzas were about 20% smaller yet the same price as when they were bigger. They were dry, small, the cheese was industrial, and the meat was also dry which means it was frozen meat. Cheap, frozen pizza are better. 2. The lasagne were served furnace-hot which, obviously, means that they were frozen and microwaved. The pasta was sloppier than tinned pasta and swimming in some kind of cheese and runny sauce. Clearly, this was a chain that thrived when people did not travel to Italy enough and when the Italian competition was scarce. Either Pizza Express upgrade their products drastically without without charging even more ridiculous, extortionate prices or they can shut !!

Walked into a half busy pizza Express and asked for an upstairs seat because downstairs was full bar one small table and upstairs was 90% available. Was told a 45 min wait for upstairs table. Sorry you’re turning away good custom with your ignorance. Lost £100 what an asset to your company you are

Cyclist took well over an hour to deliver this food it arrived cold and all slopped around the bag. Located in the cinema car park for 5 minutes?? Not happy at all, would like a refund for this awful meal that wasn’t enjoyed.

not what was ordered and one pizza was cold!

Visited twice now. Once on valentines day. The food and service was fantastic on both occasions. The establishment is a little cramp although we did enjoy sitting on the first floor looking over the rest of the restaurant. Looking forwards to our next visit.

I don’t really know what to say. But I think you can get better pizza from the shop and put it to your oven by yourself and it will be much better than what I received. Money wise and with taste for me this one was big disappointment. My first and last order.

Such great service by Hannah the face of the restaurant. Can tell she lives with the motto live, laugh, love. What a free spirit she really lit up the place with energetic and persuasive attention to details when serving to her customers. The pizza and service from Hannah we aligned with each other. Spicy 😉

Wow what flavors, these pizzas get 10/10. As we arrived later, I am so grateful that we were able to order and take away. Many thanks for good service and wonderful pizzas.

Perfect lunch out. Greeted at the door, served quicky, food delicious, staff friendly. Tip was optional. Also a decent looking place with lots of seats upstairs and outside too.

Undercooked and overpriced food. Good service but the pasta is so poor. I like al Dente but this pasta was raw. Prawns are so small they are hard to find. Shall never use Puzza Express again. Better to find a real Italian restaurant.

Food up to standard, but service disengaged and disappointing. In the end we had to leave without our coffees because of a long wait.

Hello, we missed the garlic sauces..any chance these could be brought in? We are missing 3 and they are paid for and it’s happened numerous times when we have ordered before. Thank you

Barbara was a great host, thank you!!

6pm Monday not busy. Guy on door has his back to us as we walk in. "Evening" I say, no response. "Hello" I say no response. "Okay, we'll go somewhere else I say", still no response. We left!

Great service very helpful and you couldn't ask fro anything. Food and drink were lovely I would recommend

Pizza express never disappoints! Love it here 👌🏻

Has halal options. Chicken and Corn pizza is really good.

Better than expected: 12.5% surcharge but this is T.Wells! Clearly a good business model 'cos 95% cover utilisation. Great for kiids too.

Amazing dinner at pizza express!! Iska was particularly lovely and made our visit a wonderful experience.

Nice pizza, but Italians may dispute that. Personally I can't complain. A little expensive so not too many a visit I'm afraid 😅 enjoy.

The food and service was great. As it was not busy the atmosphere was okay and would have been 5 stars if it was a little busier, this is obviously not the fault of the staff.

Had a fantastic time at Pizza Express Tunbridge Wells. Out part my of 12 felt very looked after by Barbara who was friendly and attentive.

Wasn’t impressed when I was served a pizza with no centre and a flimsy little salad. Our waitress was kind enough to replace the pizza after explaining that the pizza with a hole was on their healthier menu.

Delicious food! Was very happy with my purchase. The service was wonderful, very smiley friendly staff and confident too, makes you feel looked after. Lovely atmosphere too. I look forward to returning soon

All the wrong stuff I ordered was freezing cold with all the wrong stuff not the things I ordered I want a full refund please this is ridiculous

Very enjoyable meal, made better by special offers

Really lovely setting. Sat upstairs. Quiet dining and private.

Vouchers failed to be downloaded correctly so no discount. Found the place to be a bit cold but is winter. Pleasant staff. Clean toilets.

Forgot an item of food I ordered and when I rung up they said they had left it in the oven and said sorry but we can't do anything about it. Refused to deliver it

Very pleasantly surprised! Had a lovely lunch.

Caesar salad had NO Caesar dressing!!!!!!!!! What’s the point

Nice food, very busy best to book a table if a lot of people in your party

Missing calamari and one set of dough balls

Sat 30 Dec 23 (lunchtime, upstairs) Everything was excellent, as always. I don’t often write reviews but we had such amazing service from our waitress that I felt that one was needed! (I believe her name was Barbara). Our four year old was being rather fractious and uncooperative but Barbara spent time chatting with her, completely won her over and could not have done more for our group. She was charming and friendly, and is definitely a credit to Pizza Express. We had a wonderful lunch because of her care and attention. Thank you so much.

Stone cold and burnt not edible at all

Very unpleasant experience; I ordered a delivery from this Pizza Express today, my order turned up late so the pizza was cold and some of the items were missing. I spoke to the manager Sally about it and she told me to take it up with the delivery driver. The delivery driver told me he was late because the restaurant gave him 2 other orders to deliver but he could not explain why there were items from my order missing! ☹️

Firstly a bit disappointed with the way the pizza had turned up.. a lot of the toppings had gone to one side, the pizza wasnt even cut into slices, just as well i was at home. Also it wasnt very hot when it turned up.. Secondly i was a bit disappointed the dough balls never came with any garlic butter to dip them in, so they were a bit dry... But the driver was efficient and very polite...Thanks..

Thé piccolo pasta is really good but recently they stopped charring the edges of the pasta so I has lost its crust but the sauce is still amazing

Popped in for a table on a Friday evening not thinking we would be successful, a lovely lady greeted us at the door and had a table available. Lovely waitress who was very accommodating and helpful. Food was delicious! Between the 4 of us we had lasagnas and pizzas 😋 Thank you to the chefs… they were working hard!

Amazing service, great atmosphere. isik and Tia were amazing waiters!!! Thank you so much

Ordered at 5:55pm for a 7:10pm delivery. Status didn’t change from a thumbs up from the restaurant to delivery driver on way to restaurant until 7:12pm, already 2 minutes late of the requested time for delivery. Status finally changed to driver at restaurant and remained like that to the doorbell ringing. At one point, clicking on help and where is my order, it tells me it’s set for a 7:20 delivery but it was already 7:35 by that point. Food was pretty cold other than the pasta which was fine.

Made me wait 2H for a delivery that never came. Why would you accept an order you can't fill? Edit: thank you for your useless reply. I tried to contact the email you provided and received the notification: 550 5.4.1 Recipient address rejected: Access denied. Excellent customer care and complaints process 👍 if you stop all complaints from being made then you have no complaints. Genius.

I was in Tunbridge Wells with colleagues and there was the usual circus of finding some place everyone was happy with for dinner. Handily, there's a Pizza Express at the bottom of the High Street so in we went. Everyone had an idea of what they wanted but a new item (for me, at least) was the N'duja Doughballs. We were thinking of ordering more when the mains arrived. My "American Hot" was really fresh and had a great base to it. Best of all was the great service from the waitress. She was really helpful and friendly and made all the difference.

Very kind and polite delivery driver

The food arrived late and very cold. I’m very unhappy and will not order again.

Always very welcoming! Staff very friendly and helpful. Food is second to none! A firm favourite.

My delivery was freezing cold it won’t let me select the time of it and my cheese bites were freezing and soaking wet it was absolutely disgusting, I’m not happy at the money I wasted at all, the kids meal was fine apart from also being cold but the main meal I’m appalled with the whole thing.

Gorgeous location. Great staff. Good food.

Stone cold and late. Never order from here again

Waited 1 hour for a couple of pizzas. Burnt and dry. Come on Pizza Express. You can do better. Won’t be returning for a while

Prompt, as ordered and very good.

Great pizza, loaded with toppings (unlike a lot of places these days), friendly service.

Friendly, kind, helpful good food and happy kids

Really good service, lovely bunch of people working here and just delicious food. Especially the carbonara which I always think is SO much nicer with linguine than spaghetti. There’s a lovely buzz to this place which is also down to the layout - lovely dramatic atmosphere with the galleried first floor, spiral staircase etc. BUT the men’s loos in this place are disgraceful. Goodness knows when I was last here but it was quite a long time ago and the urinals were taped off with hazard tape then! Was that months ago? No it was longer than that. In addition the toilets are, euch, grubby, worn, damp patches everywhere. Someone is not keeping the place in A1 condition for its age and type which is the repair standard required by a normal fully repairing and insuring lease. Needs attention.

Never order a pizza before that wasn’t even cut up

Very fast service and very tasty food. Was served by Isik who was brilliant at making sure we had everything we needed and was extremely friendly from the moment we walked in.

Very fast service and very tasty food. Was served by Isik who was brilliant at making sure we had everything we needed and was extremely friendly from the moment we walked in.

Good food but waited 50 minutes to get it! The discount of 40% they gave for the wait was fair and reasonable. Restaurants should however give priority to customers who spend money on drinks and not on cheapskates getting take-aways.

Smallest pizza I ever received, tasted good but not great, all the toppings shifted to one side (might not be the restaurant fault could be transport). All in all not impressed

We phoned pizza express and the guy told us the driver had shown up when it wasn’t ready, left, and never came back. We almost had to go and get it ourselves.

Bitten off more than they can chew as usual... very slow. Trying for too many covers (again) 🤷‍♂️

Always a good experience here - on the very rare occasion there is an issue the staff are always fantastic and resolve fast. Pizza express club means great value for me also!

Lovely tall ceiling Pizza Express with tables set a decent distance apart. Excellent service, and the wine we wanted was out, so they offered the next available wine, but matched the price per bottle, which was unexpected but appreciated. Burnt ends Pizza and Bosco salad were prepared to perfection, nice and hot on the pizza, so it all felt very fresh.

Lovely pizza, very good service.

Over all a good visit, had trouble using or GIFT CARD but eventually went through. When ordering we asked to have the pizza deal i.e. Mon to Weds 7.95. We were told the ones we could choose ad ordered appropriately. When we had the bill, I queried it as we were charged over £10 more than expected. We were tod that we had to have the app to get the deal but we couldn't use our gift card as payment ad get the deal? Why not I am not sure as its a payment not a promotional voucher? On the sign outside there is nothing saying you must use app to get the deal. Spoilt an enjoyable meal and felt a bit ripped off.

Love this place and especially the terrace where you can sit if the weather is nice. Service is fast waiters are helpful and friendly. Some new dishes and pizza 🍕 added to the menu. Prices are like pizza express to other places. Inside is clean and well presented. I recommend this place.

Asked the restaurant to change my pizza order which wasn’t done so pizza was put in the bin as unfortunately I don’t eat what they delivered.

Great place for a quick meal before the theatre.

Comparatively expensive and stone cold on arrival.

Good service & food. Warm welcome and prompt table service. We ate here a month ago but I couldn’t resist the sloppy guiseppe again and it didn’t disappoint.

Great place to eat. Staff friendly

Çocuklarımla güzel bir gün geçirdik.

We had a lovely meal at pizza express this evening. Great atmosphere. Our waiter Hamit was very attentive. He is a real credit to the company.

Visited recently with my family and can honestly say I won’t be returning. Halloumi bites - very small portion. Calamari - very small portion, both well over priced for frozen and tasteless cuisine. Sloppy guiseppe pizza - hardly any toppings. Raw slaw was good but again small portion. Asked if we would like any sauces with our meal, yes please, mayonnaise……only to be told they don’t do mayonnaise….. come on, everyone loves a bit of mayo! All that was on offer was garlic oil or chilli oil. The worst £200 I’ve ever spent.

Had an impromptu dinner with the family. I always order the same leggera padana with ham. This was one of the best ones I ever had. Staff was polite and working fast, as it was getting busy. Really recommend booking before your visit, if you don't want to get disappointed. We were lucky as we had an early dinner!

Pizza are fine, but that last thing you want when eating one is feeling guilty about it. It really puts you off eating pizza when you have the calorie count next to every dish and no option for a menu with out it. Take it off! This should be an option at the customers request not a standard.

Lovely place in an old building, very good service, was quick and very good food

Was not shown the same courtesy as other guests and wasn't shown to my table. Location where we was seated was basically a corridor next to the office or back of house. Not enough space for staff to serve food or drinks but we know how to speak clearly and pass the food/drinks to the person. Staircase is a spiral staircase so had plenty of occasion where I came across staff coming down the stairs carrying stacked glasses and giving me very little room to get past maybe company need to invest in a dumb waiter lift save any possible accidents of staff/customers getting hurt. Gents toilet looked like it needs some work see pictures sink tap not facing the right way.

We booked a table for a Friday evening and when we turned up they didn't have a table for us we had to wait until people left