Pizza Express in Warrington

Had a lovely time at pizza express, the whole team were so friendly and made a fuss of our kids. Will definitely return!

Lovely atmosphere, we always come here the staff and management are fantastic! Quick service and food is always great! Highly recommend!

We have been to this PizzaExpress before, however the service had been lacklustre. This time, however, the waitresses were excellent. They were attentive, helpful and engaging. They engage with my nine-year-old daughter and had a chat, and helps us with the app as the app wasn’t playing ball. Everything was great, except a few problems – the pizza was burnt. We highlighted this to the waiter, he said “it’s a bit crispy, it was more than a bit crispy – it was burnt. – The app didn’t work. We ordered the three course meal, which would come a discount if you were a club member. We were both club members but were charged high prices. – my daughter was charged an extra £2 on an orange juice, which was included on the Picolo menu. We wouldn’t have ordered the orange juice otherwise, as it wasn’t very good anyway and tasted very watered down PizzaExpress needs to be improve quality control around the pizzas and the quality of the app. Other than that we had an excellent time and it was a lovely atmosphere. The food did taste great but we had to cut off the burn bits – not good!

We had lunch with the kids yesterday, and Alison and Pitty made us feel so welcome! The service was super friendly, and the kids really enjoyed themselves. The BBQ Burnt Ends are still my favorite. We also tried the Chicken Parmigiana, which Pitty suggested, was really good too. Overall, an awesome meal!

Amazing service. Came in late on a Sunday night and they still went above and beyond to serve me and didn’t make me feel bad that it was late. Always a consistently good standard of food and will go out their way for you! :) Thanks so much

Disgusted. We'd booked for 7pm but on arrival were told that an unbooked party were likely to be occupying our table for 30mins to 1 hour. Staff recognised their error but had no solutions and were miles out of their depth from a customer service perspective. Awful and embracing for the brand. Will steer clear in future.

Delicious food and great service in the restaurant.

Food was cold & not nice. Dough balls were vile. Lasagne was like slop. My daughter said her pizza was nice though. Also delievery driver was loveky & apologetic.

The staff are nice and the service is great!! He even helps me to login the pizza express app and free us one mac&cheese! The food is fabulous! Place is clean and cosy. Definitely will come again!

I ordered on Just eat chicken wings which were undercooked and slimey. Pizza with caramelised onion had raw onion instead. Part pizza was missing topping, cold and not even cut into slices. Delivery driver passed it on like football so food was all over the shop. Very very poor.

It was a lovely meal for the children to meet up and enjoy the food

For the amount of time it took to even process the order I would have expected the food to be piping hot and freshly cooked. However, it was all cold and needed to be reheated in the microwave which resulted in the dough balls being too hard to even eat. I was far too hangry to call and complain but I was extremely disappointed and will not be ordering from here again.

5 dough balls and no dip. Not good

Food came freezing cold and rock hard and came 45 minutes later after it said delivered!

Never had a bad meal here. Food is always top class and the customer service is excellent. Polite and attentive staff. Nothing felt like any trouble. Can’t wait to go back.

Staff were so nice to our excited children, letting them get their own menus and chatting with them. All our food was delicious, we will definitely be back.

Great food friendly delivery driver

Food was on time but I have honestly never had Italian food that was that bad it was awful everything I ordered was not what I was expecting gutted never again

Booked a family meal on a Tuesday night got my daughters 13th birthday. Previously had a poor meal here but thought it was a one off so tried again but it was worse this time. They had ran out of lots of food that wasn’t pizza. I had prawn pasta which had hard bits of pasta on it and we ordered the potato salad which we were told want available and were presented with a bowl of cucumber and potato instead! Pizzas okay but not up to usual standard. We didn’t have pudding or coffees for this reason. Poor compared to other branches- one person seemed to be running it all. Won’t return now

So glad we chose PE tonight. We didn't fancy a large main course, so instead we went for 6 starters - Dynamite dough balls, honey dough balls, halloumi bites, mozzarella & tomatoes, rainbow slaw and bruschetta. We were also given complimentary olives BC of our wait, even though the food came very quickly! We were served by Alison and Olly from the kitchen was helping too as they seemed short staffed, but service was great, which shows great teamwork! The food was delicious and I think PE should seriously think about a tapas option in future. Would highly recommend and thank you Alison (manager in training) 🥰 x

food was burnt my husband had to drive it back. they were however really good about it and gave a replacement straight away

Portion and size was not specified in the offer. Qualitywise food is good. Driver did not follow instructions given in the order and knocked on my neighbours door.

Great food and fast delivery 👌

My wife and I both enjoyed the pizza here - and we went at a time when it wasn't that busy.

Worst experience ever,avoid it at all costs,I’m a disabled person and I just found out about too good to go,ordered for me and my family,got there 5 min before the pick up and they cancelled the order in the LAST MINUTE leaving us without food for the evening,this was the worst feeling in my life being treated like that

The pizza and dough balls were delivered fine but when we sat down to eat we were very disappointed. The pizza and dough balls were very cold. I don’t understand how this can be given the restaurant is 5 mins drive from our house. I can only assume the order had been sitting waiting to be picked up and delivered, probably in an unheated area or the order was not in an insulated bag for delivery. Very disappointing for what is normal a great place to eat. Will reconsider if ordering here again.

We arrived 5 minutes before opening and where quickly seated by the server. Honestly one of the best servers i have had the pleasure of meeting, he accommodated us to no end even offering to lower the music volume for our new born upon arrival.

Very good, good food, restaurant clean, staff welcoming.

The pizza is cold , the driver had the food for over 30 minutes and at times wasn't moving on the tracker Seemed like he had another delivery

Great food, nice atmoshpere and really friendly staff.

Food arrived cold. Stayed delivery driver was at restaurant for 20 mins with no further updates . So food was obv just left out on the side

I don’t normally write reviews, however when we first came in we were immediately told it was a 45 + minutes wait due to large parties. The restaurant was at 25/35% capacity with no party larger than 6, upon this we told them we didn’t mind the wait & we could just have a few drinks in the meantime and the hostess told us that was great. After 20 minutes we ended up leaving due to the staff seeming to ignore us, even though we hadn’t even placed a drinks order yet, due to the staff’s incompetence / disregard for customers they had admitted 20 minutes earlier. Terrible service, need to change before their franchises collapse’s, despite the usually great food from other franchise’s, which has kept them going so far.

We were looking forward to meeting up as we used to always eat here so decided to revisit it as was always so good!! Well that has changed so much, pizza was good but 2 of us had the leggera and the hole in the middle was massive so hardly any pizza basically. So we were still hungry after eating it, and the prices are sky high for a pizza place, certainly not a mid priced meal out anymore. We were all shocked. The puddings were average and one was still frozen in the middle and the drinks were expensive, overall we were all very disappointed and will not be going there again. Staff helpful and attentive

Food is fine, standard Pizza Express. Service was awful. Best described as apathetic. Once seated waited 10 minutes for someone to take our drinks order, so ordered food at the same time. Drinks arrived 15-20 minutes later, only just beating the starters. Took a while for main course to arrive. Before it did we asked for some more drinks, the server said yes then disappeared. She seemed to potter around but had clearly forgotten. When the main course arrived 10 minutes later we asked again for drinks from the manager this time and he took our order. Finished food after 25 minutes, no sign of the drinks. Eventually the manger walked past the table, realised the drinks hadn’t been brought and apologised. Said ‘a bottle of peroni and a Fanta wasn’t it’? No, it was a glass of Chardonnay and a Diet Coke. Thankfully this arrived shortly thereafter. We waited 15 minutes, no one came to clear our plates despite it being half an hour after we had finished. A table to our left similarly had finished eating but plates not cleared. By this point the restaurant was maybe 1/4 full, the staff are emptying the dishwasher and putting glasses away and tidying menus. But not really serving people. We were going to order dessert but couldn’t face the wait. So asked for the bill. After only 5 minutes they brought it! Won’t be going again I’m afraid

Excellent food, lovely surroundings too. Thank you especially to Alison who really looked after us so well. Recommend!

Disappointed with Pizza Express. Cheese covered only 2/3 of the pizza and the extra pepperoni I paid £2.50 was non-existent.

This food has not been delivered and the status has showed as delivered for over 10 minutes. Please advise.

The delivery guy was very rude & the food was cold

tasty but it was two hours late

They had the heating on high enough and it was clean. 👍

Nice food and gorgeous desserts

Expected delivery was changed twice and when food arrived it was barely warm - £40 for late, cold food

I had this exact order in another branch last week it was incredible, today I ordered it and I’m extremely disappointed, pizza has so much sauce on that it looks like a muddle puddle with a few onions thrown in there, when you pick up a slice every topping slides off leaving you with dough and sauce and a pile of topping in the box, dessert has hardly any toppings and a lotus biscuit still in the wrapper thrown on top. Presentation = 0/10

Always helpful staff. Reliable food Can get busy (and delay service) and noisy (groups of youngsters eat here)

We were given a warm welcome by the pizza express team and they went out of their way to make us feel comfortable. They were particularly sweet to our young son who was visiting pizza express for the first time.

Enjoyed my meal very much ,it was lovely

Sadly I didn’t catch the name of our waitress but she had blond hair and was so lovely and helpful also keeping us up to date with what was going on. Food was really good and just had a very nice evening

The standard of their pizzas has changed dramatically over the years and not for the better . This was our 2nd visit and felt let down again .there will nit be a 3rd time

Best place to go if you love Pizza. For a chain cannot fault it.

Pizzas weren’t cut, la reine had no black olives on. Chicken Caesar salad had no sauce and the egg was just whole, not sliced (salad was £14+) really disappointing

Just brilliant staff, all of them. So accommodating, even when pushed way beyond our original booking numbers 12-20! I could see in the manager’s (I think) face it was a massive ask, but she smiled with integrity and giggled, then said it wasn’t a problem and informed her team of the changes. I knew it would be a stretch, but I honestly didn’t expect such an authentic and warm response, and instantly felt reassured. Quite brilliant actually, if I was minted, I’ve have dropped you all a £100 each for being so prof, warm open beings with sparky minds! Very many thanks, who’d have thought you could play such an important role in society while working at Pizza Express - helping reconnect families, after a difficult 33 year break? Be proud, continue to blow minds, pizza or not! Yes, I’m open to the possible idea of acting/selling my experience to the marketing dept. But if you copy the idea without me/us, I’ll let everyone know 🙄. Oh, the food? Pipping hot, despite our numbers (nice work btw!), and to the same good standard that, in my experience, Pizza Express offers across the country - don’t judge, they’ve been around for ages, and yes, I’ve been around a bit.

I was invited here by a business connection to combine a meeting with a quick lunch. I found the restaurant to be a lot better than I expected and the staff were very pleasant and professional.The food was very tasty and served quickly and efficiently.

The food is great but the service is beyond slow. I ordered a takeaway (1 pizza and some dough balls) and it took 1hr and 12 mins to come out of the oven. I ended up going myself to pick it up and sending the Uber delivery driver away ( he was there waiting too) so I didn't want to wait even longer. It would have been nearly 1.5 hours otherwise It was a Thursday and there were only 10 people in the restaurant and I saw at least 5 members of staff. It's really put me off ordering again. Saving grace is that the pizza was really nice and my daughter loved it. And as I ended up picking it up myself it was still hot when I got home.

good place , pizza is excellent , all staffs chef and waiters is so nice

Took well over an hour from ordering to it arriving, even though it was ordered before 4pm on a Tuesday. I understand there was bad traffic but it must have left the restaurant really late too and it was only one pizza.

Zoe and Oliver gave us amazing service today, the food was great delicious and consistent as always. They were busy due to a nationwide promotional offer but both members of staff were brilliant ,still taking time to play with my little girl and dealing with the app crashing with a smile on their faces.

I just want to say that Zoe the manager is a breath of fresh air. She’s amazing with my kids and is always happy to help. Thank you so much, you’re now the reason we come back!

Booked a table with grandchildren and myself service was appalling. Nobody knew what they were doing. He got there on time and other people arrived and served before us. Children were excited to go with grandad but I never ever go there again. A few quality for the children was poor and far too expensive. The manager had a arm and a sling and was very dispositive myself and the children

ABSOLUTELY DO NOT order from here if you have children waiting for food. The delivery times are always wrong and none more so than today. Tried to cancel said I couldn’t as preparing. Watched the order and it took another 20 minutes to start preparing. I could have have cancelled with no detriment to them. For such a big company - awful service. Will never order from the,pm again. BEWARE OF SUPER SLOW SERVICE!! Not the drivers fault.

Someone else took our order and we didn’t have any updates

Went for lunch with my parents, pizza was amazing, Zoey was our server and she was enthusiastic and extremely polite! Very attentive and took care of us! Even when struggling on the app to apply the discount she helped us through patiently, would definitely reccomend as the romana pizzas are crisp and fresh! Thanks Zoey!

Always love visiting here and find the staff to be really friendly and accommodating. Food was ready quickly and tasted great.

Drink was missing and when i called the restaurant she seemed uninterested, instead of finding a solution ask me to claim the money back through just eat

I love this Pizza Express. The manager is super kind and all the staff we've dealt with have been super friendly and attentive. The food is always incredible and the atmosphere is cozy.

Wanted to post on here as the service we had from the team was exceptional last night, we popped in for a family meal after our daughter had received her A-Level results. Beyond doing a sterling job in serving us (and helping us 'digital nitwits' to apply our tesco clubcard vouchers), they both took the time to talk to our daughter about her results and what she had planned etc, and offered up a load of genuinely helpful post-A-level advice, which was gratefully received. They were engaging, good fun, and couldn't do enough to help. Frustratingly we didn't get their names, but they're a credit to the the company, a credit to themselves, and turned a 'nip out for a pizza' night into a really lovely experience. I hope this review filters through to them. Food was great as always, by the way!

Nice service and food is excellent. My family had a good sharing time here. Keep going.

Delicious food with great service from really friendly staff, particularly Liv and her colleague whose name I didn’t get unfortunately. Thanks so much! Will be visiting again soon.

The food is delicious and very good.

The food is super delicious and the team is helpful.

Superb. We had a little birthday party for our daughter. The manager and staff looked after us so well and made the party very memorable.

Good service and food was really nice.

Absolute farce! A big group of school kids were leaving primary school and we all put our choices in the previous day. My son had the kids menu and I was charged for a large pizza. When I queried it I was told he had an adult meal. I went over to the table and the kids all said no, he had the kids. The difference in price was almost double! I then had to wait while I explained it to the server who agreed, and the manager. She then went into the back and I had to wait over 10 minutes and go in twice while she was on the phone to explain I couldn’t wait any longer as I had to get home to the baby and 3 kids were waiting… it was ridiculous. They’d left a new manager in charge with no authority. She took my number and I waited for a call as she said she would refund me in FULL. I rang the next day and was told I was refunded the difference. Not good customer service at all… ruined what should have been a lovely occasion

Excellent pizza as always, friendly staff. ok value. One tip: we stood at the door in a very quiet restaurant for about 2 minutes before the 3rd person to look at us actually came and greeted. Rule no1: capture the customer.

Food was great and I would give five stars for it. Unfortunately, service received, professionalism and atmosphere created by staff was horrible. Would give -5, if I could. Sorry, but not coming back for sure.

We took 40 students on a rewards trip for lunch. The manager Phil, was extremely accommodating and made sure that students had a great time. Nothing was too much trouble, food and service was excellent. Thank you Phil and the team for a lovely afternoon.

For of us (incl 2 kids) ate at Pizza express Stockton Heath as I had been given a voucher through my employers benefits scheme. With so many 'authentic' Italian restaurants in Warrington we wouldn't normally eat here but thought we would give it a try. We ordered starters and mains off the main menu and kids menu. We waited half an hour for the starters to arrive and a further 45 mins for our main courses. The kids were getting very tetchy at this point. We ordered deserts for the kids (chocolate brownies which were tiny) and they arrived before our dirty plates were cleared off the table. By the time the bill came the dirty plates were still on the table and hadn't been cleared. The place was just over half full, which included a teenagers birthday party. There were only three waiting staff (which included the manager who had returned to work early after an injured shoulder). Staff were friendly enough but service was painfully slow. Will not be returning.

Came for early dinner Monday night so mot busy with family of four snd two youngsters. Staff very friendly and helpful including smiley chefs behind the counter. Food all tasty and enjoyed. Gluen free members well catered for.

Absolutely shocking. Waited 1.5 hours for starters and then when asking the manager what was taking so long he said it was the order was so big. We did have a large table but we could ld have grown and grout the flour by time the food arrived. The manager stood there arguing with me rather than just sorting the issue out. The Chinese we had was lovely and arrived 16 minutes after ordering at home.

Lovely staff, nice clean restaurant. Very nice food.

We had a great time at this restaurant. The service was friendly and attentive, and the food was delicious. Our kids enjoyed their meals as well. We especially recommend the BBQ Burns End Pizza, which had a crispy crust and smoky flavor, and the Carbonara Pasta, which was creamy and rich. This is a perfect place for a family dinner or a casual date night. We will definitely come back again.

Visited 2/5/23 To say the service was poor was an understatement,( we were a table of 4 ) The special menu was misleading and we were told we couldn’t have the classic pizzas on the Coronation menu which was clearly stated that you could online and on the menu given . The Food was lovely. The main issue was with the service, we wanted to order desserts but just never got asked , we asked her to clear away our starter plates as the mains were literally being put on the table. The restaurant wasn’t busy , we ended up paying our bill online as we couldn’t even get a member of staff over.

We had a beautiful meal loved it

Need to take Express out of the title! Main course took an hour and a quarter to arrive. Food was only average and quite pricey for what it was. Staff were pleasant but not at all efficient.. We were not advised that there would be any delay and no apology was forthcoming until we enquired about our food. Such a shame.We won’t be returning.

Absolutely fantastic Food excellent service was amazing You are made to feel very welcome

Food was lovely, the manager was lovely but service was very slow

We decided to have lunch here on Tuesday as we have fallen in love with the Paneer Tikka Romana pizza. It is the nicest pizza we have ever had. I never order vegetarian anything but this combination of flavours and textures on a romana base is exceptional. The gentleman who served us gave us such outstanding service that it has prompted me to leave a review here to recognise him, his team and the Paneer Tikka pizza!! The only problem - we were informed that a new menu is coming in a couple of weeks and our favourite pizza - Paneer Tikka Romana has been dropped. What a shame!! Please reconsider!!

Very poor probably the worst pizza I've had eating out, so skimpy on cheese & toppings it was like eating a thin pizza base ,two young guys doing the cooking don't seem bothered so disappointing!!!

Brilliant service and delivery. Food was excellent and this handwritten note was the icing on the cake.

Very slow food service. 45 minute wait for Pizza! The staff did not seems to know what was going on or how long we had been waiting for our food. The food was ok when it arrived. The manager was 'almost' rude and not at all engaging. Its not cheap and its certainly not cheerful!! Not a great experience and not one that I will be trying again.

We came as a family to celebrate a birthday on Monday night. The food took 30 minutes between starters and mains, despite there only being a max of 8 tables sitting in and 3 wait staff. We were not informed there would be a wait and had to enquire twice as to where our food was. By the time the meal had finished we were all so disappointed we didn't order desserts and wanted to leave. I did mention it to the manager on shift but felt it wasn't taken seriously. I wouldn't visit again and unlike most TripAdvisor reviews I'm not leaving one to get a voucher or anything in return. Just to tell other diners not to bother and book elsewhere.

I came from Germany and visited my friend in Warrington . We came as a big family group with friends . To be honest the food was really great and so far that was the best Pizza Express food I could get in my life . But unfortunately , the service was really bad and somehow I felt uncomfortable as a foreigner there . The server was very rude to us and I had the feeling that our table was not welcomed . I observed there were 2 Asian looking people working in the kitchen and that server was very crude to them . It created a very unpleasant feeling for me to be there . The kitchen is an open kitchen and of cause everybody saw the interactions amount the colleagues in the restaurant . I am sure that Warrington is a very diverse town and people are very friendly and open minded and I was shocked about the attitude of this server . I hope to see the improvement in this restaurant as I believe the world is no more a place for unfairness .

Booked for 6pm to celebrate my grandsons 5th birthday. We waited 45 minutes for food. It was too late to order a desert as we had waited so long. The priority seemed to be on the delivery orders going out. This is in full view of paying customers. The waitress was very impolite bordering on rude. Shocking service. Would not recommend

Having not been to Pizza Express in over five years, we thought we would give it a go. We came on a Monday evening around 5ish when the restaurant had around four other tables seated. Service was beyond poor- completely lacking attentiveness or friendliness from what I guess was management (individual in own clothing). I must add there was a young girl serving however who was very pleasant and is not to be included in this. Unfortunately, she was not our main server. Considering there were very few other people in the restaurant, the time it took for our food to arrive was incredibly slow and poor. The food itself was mediocre at best. Portions were incredibly small for their extortionate pricing and the majority of things we ate tasted as though they had been recently defrosted and heated up. I was blown away on receiving a £6.45 garlic bread smaller than the palm of my hand! My boyfriend ordered the £18.45 calabrese pizza with added chicken and received a pizza smothered in rocket, clearly hiding the lack of any substantial toppings. Despite costing near £20 the pizza tasted no better than a cheap supermarket frozen pizza. I recommend if you’re looking for tasty pizza, with good service, a great atmosphere and reasonable prices in Stockton Heath, steer clear of Pizza Express and head to Rudy’s across the road instead!

Food is great but staff aren't very attentive and service was slow

Some Pizza Express are terrible, this is the exception, staff were brilliant, menu offers gluten free options. Try the ricotta and date desert, it's awesome. Only thing is that many pizzas had smoked veg/meat. I can't eat smoked food due to allergy so my choice was limited a little.

Service was shambolic! Extremely slow! Staff talking about me and the other guests on my table! Apparently there was no ice!!! When clearly there was! Totally lazy! Seriously not impressed!! 😡😡 !!Manager Millie, not impressed!! Wouldn’t recommend, spoilt the start of our work night out!

A perfect visit every time. Wonderful staff who do everything they can to give you a good experience, nothing is too much to ask for and they always take interest in how you are. Never disappointed by the food it’s always fantastic. Overall a brilliant restaurant ☺️

Good atmosphere and excellent and friendly staff

Good place for gluten free options, only negative is the music is too loud so perhaps best for a bad blind date when you have nothing to say to each other

Yummy calamari, fresh loveky oyzzas, haloumi bites, figs. All fabulous. Worth using an app for discounts and freebies and payment