Pizza Express in Derby

After ordered the food, we waited for more than one hour, no one brought our pizza, but all other tables who came later got their food. No explanation from anyone. It’s not the first time having this issue with Pizzaexpress, they just ignored people, no respect at all (probably their culture is racism). Such a waste of time. Disappointed and disgusted by their service. Would NEVER go again.

Pizza Express Derbion offers a delightful dining experience with its delicious pizzas and welcoming atmosphere. It is particularly family-friendly, featuring menus designed for children called Picolo Menu and an accommodating staff. Kids can enjoy drawing, mazes, and word-finders. We received exceptional service from Sasha, who was attentive and ensured our needs were met. Our favorites include the Pesto Pomodoro pizza and dough balls. Conveniently located next to the bowling alley and arcade center, it’s an ideal choice for parents with kids. It’s advisable to make reservations in advance.

Had a great experience today, the staff were so so lovely and the food was spot on!

Louisa was absolutely amazing with our birthday celebration! Did her best with out of stock items which obviously weren’t her fault, but she handled it well and was great! Food was good all around xxx

Went in at 13:30 today we where shown to a table fairly quickly and was asked if we wanted drinks we said yes and ordered the drinks the drinks come to the table and the waitress said I will be back to take your food order shortly approximately one hour later we had to ask someone if they could take our food order as they must have forgotten about us after our food order was took we then had to wait another 30 plus minutes for the food to arrive we then ordered deserts that where a little quicker to turn up we finally paid and left the table at 15:45 the service was extremely slow if you want quicker service I would look at going somewhere else.

The restaurant itself was not busy in the slightest although we waited over 50 minutes for our main courses to be served . My bowl of pasta was set down along with 2 pizzas. No offering of Parmesan which had to be asked for after a period of time only to take 10 minutes to be brought over. One of the sides we ordered was served halfway through our mains and I ended up cancelling the other which clearly had been forgotten about. The girl who took our order was nowhere to be seen and despite trying to get her attention seemed to go out of her way not to make eye contact. I finally got the attention of another waitress, Sasha. Although not her fault was extremely apologetic and advised she’d spoken to the Manager who was going to come over to sort our bill. Sadly he never arrived, leaving Sasha to make excuses for him and pick up the pieces. She was polite and professional…everything you’d expect. Thank you Sasha. We were seated by the entrance and witnessed a multitude of delivery drivers waiting for food. I can only assume by the lengthy time of our food to be served that take out orders are being oriotised over diners. We will not be returning.

Went in at 13:30 today we where shown to a table fairly quickly and was asked if we wanted drinks we said yes and ordered the drinks the drinks come to the table and the waitress said I will be back to take your food order shortly approximately one hour later we had to ask someone if they could take our food order as they must have forgotten about us after our food order was took we then had to wait another 30 plus minutes for the food to arrive we then ordered deserts that where a little quicker to turn up we finally paid and left the table at 15:45 the service was extremely slow if you want quicker service I would look at going somewhere else.

Upon arrival, you are warmly greeted with a smile and seated. Beverages are provided, which were of excellent quality. We ordered a set meal, which included a starter of dough balls wrapped in bacon. These were delectable. We then had two main courses: a beef pizza and a chicken parmigiana. My surprise was that the pizza came with a few beef toppings, which I was initially disappointed by, but ultimately found to have a pleasant flavor. The chicken parmigiana, however, lacked any discernible flavor. Overall, the waiters were attentive and friendly, and the restaurant ambiance was pleasant.

good food, friendly delivery driver

I asked for no seasoning to be put on my food. The pizza arrived with pepper which my body disagrees with and the size was covered in seasoning. I had rang prior to ask for this to be plain and they assured me it would be.

took far to long and for the price of the size of pizza ridiculous

It was generally good, but the timing of the food coming together was rubbish.

Never thought I would ever say this but there was way too much pepperoni. Literally stacks of it, a bit of a joke to be honest.

We went for my sons birthday yesterday. The food was lovely. The waiter was fantastic. Very polite and helpful. To top it off the waiter brought my son out a birthday dessert and candle and sang happy birthday. It was totally unexpected and a lovely surprise. It made our experience that bit more special. Will definitely be going again.

The staff are 🤩 amazing. The supervisor was very efficient, helpful and friendly. We added extra people to our booking and despite being mega busy he sorted it out .

entire order was cold, was not refunded by just eat

Food was lovely but took 50 mins to arrive. Didn’t tell us about extra costs and serve was very slow. Would reccommend going to a different one.

Asked for no black pepper as it sets of an allergic reaction and causes coughing and throat to become tight and itchy, food took 28 minutes to be delivered

Ordered pizza off Deliveroo, the toppings were lackluster, hardly any cheese and a thin bit of tomato sauce. Also it wasn’t even crispy. Overall a big disappointment for a restaurant rated 4.3 stars.

My order never came need refund

Very welcoming from the get go I can't remember the woman's name but she had glasses and blonde hair she was very happy and smiley made me and my missus feel very welcoming and comfortable tipped her £5 at the end. She was excellent

Came for a meal last night, our server (Sasha if i remember correctly) was incredible, she was so lovely and made us feel so welcome. The food was lovely as well, definitely recommended the pesto pasta.

Food was stone cold and took 30mins from being collected to be delivered.

My boyfriend and I were served by a young lady called Lilly. She did a fantastic job! She made us feel very comfortable and at ease. She was very helpful and friendly. We had a lovely time and will certainly be dining here again soon!

Great Food. Brilliant staff, quick service, everyone happy to help. Three excellent, delicious courses - bruschetta, sloppy guiseppe, tiramisu; all delish. Would recommend to anyone. Will be coming back.

I have a lot of intolerances and asked today specifically not to have seasonings on my pizza and the waitress definitely heard me and the pizza still came with loads of seasonings on and I now have an upset stomach, when people ask for these things it is very often for a reason and should be listened to and followed!

We love this place because is always delicious and kids friendly. The only low point is that sometimes they take a long time to take your order, last time 20 minutes waiting for it and the local was not full. And some dishes (al forno) are served not hot, but burning. But is still being our favourite place to eat.

PE doesn’t even do proper authentic Italian food, which is a shame from frozen gelato that is really ice cream kept in the freezer to selling mostly American and other countries foods on a pizza. If you want to try proper Italian food, go to Italy or other restaurants in London.

Visited today for a family birthday, excellent service and food , it was a really good atmosphere despite it being busy all the staff were efficient and welcoming. Looking forward to coming again soon, many thanks.

The topping had slid completely off the pizza and the chicken was cold and soggy

The food was amazing. Our server was absolutely fantastic and couldn't do enough for us. The children's meal deal is great value for money. We had a lovely meal and would definitely recommend.

Booked online arrived 10 minutes early and waitied at the door to me met by the most miserable waitress in history, rude, with red hair, she didnt even crack a smile, took us to our seat and said "they you are" , she didnt introduce herself or say ill be back to take a drinks order from you, "nothing!! " we waitied 20 mins for me to ask another waitress to take our order. Food was nice, except the chips they were horrible with a mushy texture! I suggest in training your staff in customer service or better still employ people who actually want to be there and make your customers feel welcome!!

The food was cold, bland, had no seasoning and made me unwell. Unfortunately I threw both pizzas in the bin as they were inedible.

I used to come here all the time, however since January the pizza quality has gone drastically downhill. I always order margarita pizza, in the past with no problems, however the last few occasions the pizza had a little bit of tomato sauce and next to nothing cheese. I asked the manager why this is and she informed me that they have been told to measure out quantities by the head office. If you are going to put less ingredients, then you need to put down your prices on these already expensive pizzas. Also the size of their fudge chocolate cake is small too. Felt like I was being ripped off. Unfortunately this is an end of an era for me. Adios.

I had a dreadful experience today at Pizza Express. It was my husband's birthday, and unfortunately, we encountered several issues. His pizza had a problem in the kitchen, resulting in a delay of 10 minutes compared to mine. However, when the pizza finally arrived, it was raw. Despite our complaint, the second pizza was also undercooked. While they were apologetic and we didn't have to pay for "the meal", my husband missed out on his birthday lunch. What's worse is that this isn't the first time we've faced such problems here. Last time, we waited for 2 hours only to find out they forgot our order. If possible, I'd recommend avoiding this place.

Shopping mall setting. Usual Pizza Express menu. Good service but I don't find the menu or the product to be the best and prices are a little steep.

Food was nice and it was quiet for a Monday. Service was a little slow but good.

Not always consistent with the food at this branch and they often get my order wrong using normal cheese instead of vegan. Even dough balls are getting smaller every time i visit

Spread of starters was good. They accept Tesco vouchers, which is good. Pizza is average , nothing special about it. Service needs to be a bit more prompt, the used plates were piled up and it was not cleared till the end.

Pizza was delicious! Penny, our server, was an absolute gem!!

Would give zero if I could! Ordered at 18:40pm and order arrived at 20:30pm, food arrived cold and so had to reheat. Answered door and without prompting just eat blamed the restaurant which I know wasn’t true as I over heard the manager doing as much as possible to sort out just eats error and remake the order and ask a different courier to hold on to bring our order to us. Second time this has happened to us, won’t be using Just Eat again. No apologies, just pass the blame onto other people.

never tried pizza express before and wont be trying it again, honestly the worst pizza iv ever had. extra topping of cheese was £2.50 on maybe an 8 inch pizza and it wasnt even that nice. the bread was standard. the dough balls didnt taste of anything. the wings were nice tbf and the butter dip. i dont like to leave bad reviews but on this on i just felt the need to as it was just not what i thought it was going to be. total cost of £40 for 3x tiny flat horrible pizzas never again

I rang and asked if I could switch the toppings for the la reine that I'd order on just eat, they said I could, I also requested they be switched in the delivery instructions (Didn't know where else to put it) they didn't switch the toppings.

First time using just eats. Not for us. Cold food.

First time visiting, all in the party enjoyed the food, although a little expensive.

Always like goin here with the kids

Pizzas smal for price, and the lights were flickering, quite badly and quite a lot of them.

Normally the food is great but unfortunately we went yesterday and the aircon was on it made the food go cold very quickly I had to really eat is fast which wasn't nice. I did mention it to the staff by the time I could get hold of someone it was too late.

Fantastic food and great service from the team especially from Craig. Highly recommended

Food was great but I wasn’t allowed an alcoholic drink because my sister didn’t have her ID, but I had mine.

Good completely cold on arrival and unable to contact pizza express directly. Won’t be ordering from them again

Pizza turned up cold. Dont think driver put food in a courier bag :( I’ll reheat in the oven :/

Ordered a delivery for a pepperoni pizza, dough balls and a bottle of Fanta, the delivery then turned up with a completely different pizza, chicken wings, pasta and apple juice, completely wrong, and then to top it off, the food was stone cold, waste of time and money

Pizza not received. What is going on. Why didnt you call me as requested

Waited over 2 hours and the Just Eat tracker did not change from “Driver assigned”. Got in touch with the restaurant who told me the food had been collected and probably STOLEN by the Just Eat driver. Finally received food almost 3 hours after placing order once it was remade and delivery reorganised. Please note, this was for my partner’s birthday and she cried.

Not all order included. Pizzas were cold and not sliced. Don’t recommend

It was never delivered and i would like a refund soonest. Such bad customer service.

This is what my food looked like.. I don’t think any further comments are necessary..

Courier was waiting at the restaurant for at least 20 minutes before the dough balls were ready. They took almost an hour in total.

Food was cold and pizza was not in slices

The order never came and you will not refund the money taken from my account

Food items missing. Just received dough balls

The garlic butter was not included with the dough balls we order

I visited pizza express today for the first time in a while and had the best customer service experience i have ever had. Firstly, the waitress on my section was called Laura and she was amazing! She was so kind and we had really nice conversations with her. She was incredible with looking after us and made our experience here very memorable. Laura should deserve recognition for this! Secondly, the food was so good, for starters i had the garlic bread with mozerella which was mouth watering and will definately be getting this next time. For my main i have the BBQ pizza and it was delicious, it was too big to eat but will definitely be getting again! Overall, i had the best experience here today! (Please give Laura recognition as she is an incredible waitress and i loved speaking to her!!)

Pizza express is amazing! Maybe one of the best Pizzas i have ever eaten (feels like you are in Italy!). The taste was phenomenal and a decent portion. A little bit on the pricey side but i say its worth every penny! Excellent customer service : ) Will be going back here.

Came in for food at 9 o’clock on a saturday evening. Asked for a table for two, the lady who was serving us said that we shut at ten so it’s going to be an in and out job, so we didn’t bother even though there was another hour. So rude, awful customer service

We celebrated my sons 13th birthday. The staff were incredibly accommodating with our guests. They ensured we were looked after all evening and made a real effort to celebrate his birthday. Would highly recommend. Thank you so much for making our evening.

The service was very slow and the pizzas and service are not worth the prices.

Excellent tasty pizzas. Helpful staff who are friendly and professional. Enjoyable atmosphere at the top of the Derby shopping centre. Would recommend !

Went here last night with a party of 5, got there for bang on 7 when we booked for, the lady on the front desk seemed pretty snotty then we got seated, poor menu with limited items included no fries for a child! Food eventually came out I asked for some ketchup for my son to be told they don’t do ketchup! Also the waiter staff was stood at their desk picking their nose DISCUSTING!. Wont be returning very poor attitude

Disappointing drinks and hot honey dough balls. Staff didn't seem that bothered. Lighting really dusty.

I go with my 2 friends and every time it is amazing! Shout out to the fab manager Craig, thanks for all the pizza it’s always spot on! Can’t wait to go back thanks!

Had lunch with my mum and brother last week and it was lovely 😊

Always great foods so tasty! Always very happy

Excellent food accompanied by absolutely wonderful and friendly service.

Ordered on line got 5 pieces of chicken on a pizza that bad I had to have porridge so my husband got the pizza with chicken Waiting to here from pizza express as I left 2 messages So far they not had decently to call me back do not order from them

The pizza was absolutely disgusting it was so thin that you could see through it and it had absolutely no filling to talk about and it was so expensive for what we got , That we had to have chrisp and sandwiches when we had finished them because we were still very hungry we had to warm it up as it was cold

Came for food today, our waitress ciara was amazing!!

Cam the man, what a fantastic waiter, he made our experience one of kind. I’ll definitely come back. Would highly recommend. I’d even go as far to say he should be promoted to top tier management. Top work Cam! Ole.

Cameron was very friendly and helpful. He looked like a good footballer too

Friendly staff, food was great and special thanks to Laurelle was very helpful

Delicious food, our waitress in particular - Laurelle, was extremely friendly and very attentive. Plus it’s all at an affordable price. Can totally recommend it and will definitely come back again.

Food was great and Laurelle was very helpful and had a great attitude

Laurell was exceptional with the service !

this place has an amazing vegetarian selection and we were served by laurelle she was very kind and very efficient this is a must eat place

We were served by Laurelle and we had an amazing time! Not only were we granted some amazing hospitality, but some amazing food too! We definitely recommend visiting here if you are ever close!

Had pizza was rly nice. Staff were especially pleasant. We were served by Laurel

My family and I came for a meal here a few days ago and had a lovely experience. Excellent customer service and fantastic food! Laurelle especially made our experience even better. Thank you for a great time!

Great pizza and excellent service from Laurelle. Would recommend

I have never been to Pizza Express before but I can honestly say I would return. The food was amazing and our server Laurelle was brilliant she always made sure we were ok and couldn’t do enough for us.

Had an amazing meal with my family, the food was amazing and the service was brilliant. Our waitress Laurelle was very good with my little ones and made us very happy with our experience here. I will definitely be eating here again with my family in the future!

Ciara is the best waitress ever!! Very attentive and went above and beyond for us!!!

Came here with my family who came to visit me, had an amazing meal, with waitress Ciara always being there in case we needed anything more - she is a great asset to your team. Would come again 100%.

Visited here yesterday for the first time and safe to say my server, Ciara absolutely exceeded my expectations. She was super fast, friendly, and extremely welcoming. The food and service was amazing, would definitely visit again thanks to our waitress!

great food and our server Ciara was very attentive and really made our experience amazing!

Came to your restaurant last week for my wife’s birthday and I would like to say it was very enjoyable and made extra special due to your server Ciara, who gave excellent service in a professional manner. She is a credit to your organisation.

Was amazing and fantastic service from a girl named laurelle will see you next time!

Brilliant service. Very kind staff. Managers seem to know what they are doing and contribute to helping the waiters. Great choice in food and drinks. Highly recommend

food was great and ciara was lovely

We was served by Ciara, she was extremely pleasant and nothing was too much trouble, every restaurant needs a Ciara.