Pizza Express in Havering

Love the staff there honestly always make me feel welcomed, never fails to make my experience 10/10 thank you Debra and Eva but also everyone who was working.

Ran in for pizza before a film. Told the lovely maitre de we had one hour for the film and she ensured we were fed and out in time. The pigs and dough balls and Xmas cocktails were yummy too!!!!

The food was really bad. We love this chain but Romford branch was so bad 👎

Excellent food and decent portions. Impeccable service by Sasa. Very attentive and friendly.

Thankyou Win at the Romford branch, nice and easy order and friendly customer service.

Staff tried their best but we could clearly see that they were run off their feet. More staff were definitely needed. Overall food was good but slightly delayed. Win was very good along with Jasmin but again run off her feet. Delivery guys got more attention than the customers in the restaurant as they kept coming in and out every few minutes.

Allways been a lovely pleasure coming here we love it. Thank you so much very professional service by Ines and Hassan👌😁

Excellent service from Subha. Very attentive and friendly

Friendly staff, lovely food. Would highly recommend to anyone

We had a great time at pizza express. Ines served up with smile which made our evening.

We tried here a couple of weeks ago and we had to leave before being seated as we were waiting for at least 10 minutes without even being acknowledged, thought we'd give it another chance today. Food was alright but the service is so slow, it was busy and only a couple of people working so it took forever to order, pay etc, which isn't great when you have an impatient toddler. I think management just need to have more staff working and a lot of issues would be solved. I doubt we'll be coming back again if it stays the same.

Sasa is always the best waiter!

Ines was a lovely waitress, very warm, welcoming, attentive always with a smile on her face. The manager Manisha was also very lovely and bubbly! Pizza was incredible honestly one of the best pizzas I’ve ever had. Quality stuff!

Chanel was amazing, made my day

Ines was the perfect waitress, she greeted us with a genuine smile and made our dinner a pleasant one :)

As always, a great evening. We always come with the kids and there’s nothing ever to complain about. Thankyou to all the staff and a special thanks to Ines. We will be back sometime soon.

We had a great experience thanks to Debra, who was really friendly and helpful. Great service!

Amazing food, great atmosphere and impeccable service from Debra.

We were able to get a table and were seated quickly, the service was great as usual as was the food.

Tasty pizza. We made lots of changes but they were really good about it. Thank you.

Our waiter Win, was excellent, speedy service with a smile on his face, the food was great too, will definitely be returning in the future!

Great food as always and 5* service from Jasmine. Credit to this branch for having such a great person with a welcoming personality

Iv been to many places where the service is alright but jasmines commitment to providing an expectational experience is something that keeps me coming back.she goes above a beyond making everyone feel valued and appreciated it's very clear that she takes pride in her work and it shows in everything she does.In a world where customers service can often feel lacking jasmine shines bright as a beacon of positivity and hard work I wholeheartedly recommend visiting just to experience the remarkable service she provides.even though she was busy with customers she still made sure my children was okay as well as me to.jasmine is not just a young beautiful girl she bring alot to the table thank you jasmine for giving me and my family a amazing time we'll be back soon ❤️

Sasa was our server, lovely service. Food was delicious and had a great experience!

Win is an amazing staff member. Everybody was also lovely and the pizzas delicious. Only 8£ after installing the app. Me and my friend have a lovely night with delicious pizzas! Thank you pizza express. It’s worthy a try everyone!

Noyem was polite, well mannered and immensely helpful. Would come again to be served by hy him

Been here many times but never left a review. I would like to specifically mention a lovely waitress who helped us today called Ines. She was the perfect host, very friendly, patient, timely and had a lovely warm smile, which always helps.

My daughter and I popped in after school today for an early dinner. The restaurant wasn’t overly busy and the atmosphere felt relaxed and welcoming. Subha served us and she was attentive and friendly. She enquired about any allergies or dietary requirements, helped with our menu choices and was genuinely gracious, polite and helpful throughout our service. The food was great and we both enjoyed the new sticky toffee pudding desert. Please pass on our thanks to Subha and the rest of your team. Thank you.

We had a great experience thanks to Jade, who was super friendly and welcoming at the door. She made sure to ask about any allergies or dietary requirements, which was really thoughtful. Jade also explained how to use the app and the £8 classic pizza offer very clearly. It's a shame she couldn't take our order, as she seemed very knowledgeable and would have been fantastic in that role too

Ines was amazing while serving us Friday evening. The food was great however did find one dish slightly cold. Other than that brilliant service from staff and great atmosphere would recommend

Had a lovely meal thank you to Ines for proving us with a fast and friendly service :) food was also 10/10

Pasta was warm in spots but cold in others - really like it had been microwaved and not properly

Excellent food and great service from Subha

Turned away at the door because they were short staffed and didn’t want to be overrun. Absolutely disgusting way to run a business.

Amazing service by Chanel thank you xxx

I recently had the pleasure of experiencing exceptional service from Jasmine, and I felt compelled to share my thoughts. From the moment I walked in, it was clear that Jasmine is a true asset to her team. Despite being understaffed, she approached her work with an inspiring level.Jasmine was handling an impressive workload on her own, and while her manager eventually stepped in to assist, it was evident that Jasmine was already managing beautifully. She maintained a calm demeanor, even when faced with challenging situations. I can only imagine the pressure she was under, yet she never showed signs of being overwhelmed. Instead, she made it a point to engage with every customer, ensuring that no one felt neglected.What stood out to me the most was how Jasmine handled difficult interactions with rude customers. Rather than letting their negativity affect her, she remained respectful and understanding. It’s a rare quality to see someone maintain such professionalism in the face of disrespect, and it truly speaks volumes about her.

The food lacked flavor and was overpriced. Overall, not worth the money for the disappointing quality and experience.

The taste was not existing, never again .

Fantastic food and ambience. Our server was Ines she was very attentive and helpful , she was very pleasant. Extra customer service . Ines helped with accessing the app and assisted with retrieving our rewards on the app. Really made my dinner experience accommodating- service with a smile

I cannot express enough how outstanding Jasmine is! From the moment you meet her, her genuine kindness and dedication to her work shine through. Jasmine embodies the essence of excellent customer service; she goes above and beyond to ensure that every customer feels valued and appreciated. Her hard work and commitment are truly commendable, as she consistently puts in the extra effort to meet the needs of those around her. In a world where these qualities can sometimes be hard to find, Jasmine stands out as a beacon of trustworthiness. Customers can always rely on her for straightforward advice and support, knowing that she has their best interests at heart Thank you so much we’ll be back soon.

Lovely food and atmosphere! Thank you to our waiter, Win, who was very attentive and helpful! Will definitely come back again!

We visited for lunch, four of us, two adults and two children and had a lovely time. Food was good, my grandchildren always love a visit to Pizza Express. Our waitress was Jasmeen, she was great, extremely helpful and very friendly.

My group of 20 and myself had an amazing time at Pizza Express. Starters were quick, and the drinks orders were adhered to with precision. Our waitress Chanel was friendly, attentive, and went above and beyond. She even sorted the birthday cake and brought it out already lit at the appropriate time and led the happy birthday song. Well done, her and her team. I would definitely recommend this venue for your special days.

Nice waiters but too long to give us our bill and pay it.

The pizza was completely cold as were the dough balls. Cold pizza with cold ground beef is not edible. There was no garlic butter dip given with the dough balls. Completely different from the last time we ordered from here. The food was hot and tasty

Me and a friend dined here last night and was served by Jasmine. She was a sweet girl and was very professional, staff don’t usually stand out but she did.

Delivery from Deliveroo was sooo slow. Food was stone cold and inedible. £76 for frozen food is disgusting. Shitty restaurant stacked the desserts on top of the “warm” garlic bread. Comically bad

Chanel was a superstar when I bought 12 kids to pizza express romford!!!!!

Food was amazing and service from jasmine was brilliant will definitely go again 👍🏼

The food was cold absolutely horrid

Exceptional service, Ines was great!

Had my daughter’s 6th birthday party here and it was brilliant!!! The staff (Chanel and Win) were really friendly and helpful and were great helping the kids make their pizzas! A must for a birthday party if you’re looking for something different than Softplay.

I had to ring the restaurant to ask a question and they were so helpful! Great service all round and food was delicious!!!!

The crispy potato’s were a very poor quality and the potion size was ridiculously small like someone had eaten half.

Top staff Very attentive and friendly Pizza fresh and hot A++++

Had a great time with cocktails, waitress Jasmine was a darling with a lovely smile and service.

Cocktails were delish. Sloppy Giuseppe doesn’t taste the same anymore. Our server, Jasmine,was great. Lovely service. Very patient in taking me through the menu and making recommendations.

We celebrated my daughter's birthday with a pizza making party. Debra, Noyem and the team were fantastic. they were very organised and friendly and made the day stress free and enjoyable. Thank you Debra and Noyem!

chanel our waitress was lovely. was so friendly and kept checking to see how our food was and if we needed anything else. great service.

The delivery guy broke down so when the pizza finally arrived it’s was stone cold and the restaurant really wasn’t any help at all

The driver was very nice and friendly.

I specifically put on the notes that I have a nut allergy and to not put the pesto dip in the order. The pesto dip was added to the order still despite the severity of my allergy. the delivery driver decided to go on a bit of a cycle round the local area before finding my front door also so it’s a shocking order the food is freezing and I was only given half of my refund back.

chanel was lovely and helpful , really enjoyed the service !

A few chunks of chicken were thrown around the pizza and it wasn’t even cut …

Thanks Debrah and Chanel. Kind welcoming from Chanel with high customer service standards. Quick service good knowledge about the menu. Good to come place like this.

Lovely lunch with fast service and great customer service from a young lady called jasmin. There was an issue with the billing but she was able to rectify the issue straight away and was very apologetic

It was a pleasant experience all around topped off by great service from our waitress Jasmine.

jasmine was so lovely so attentive quick service which we love and very pretty

Great service from Debra. Very attentive and delicious food.

lovely food would differently order again, quick delivery

It took us a while to get our orders but the waitress chanel was very kind, we arrived early so the atmosphere wasnt amazing but the food was very tasty

Seated very quickly however service slow. Ordered chilli prawns which states clearly on the menu cooked in garlic butter these came extremely dry no butter. The waitress and chef instead of trying to correct the order took it upon themselves to huddle around the open kitchen restaurant laughing and behaving very arrogantly. This happened just before the same colleagues were arguing between themselves regarding being short staffed so customers need to just wait. Thorough training needed for your staff at pizza express Romford the Brewery.! Update: the manager came over and really tried to rectify our experience. She really apologised and tried made us feel better after being treated poorly by her colleagues. Would deffo return based solely on her.

Had lunch with family good service,and pizza was good grandchildren enjoyed their meal , waitress was very helpful and polite her name was ines …

Subha was a wonderful waitress. Pizza was incredible. Definitely coming again?

Food was nice, but some flies in the restaurant, it was made up for by subba, who was a wonderful waitress, very kind and pleasant

Debra was the only one running around with minimal support from her management. Starters and mains came out very quickly but we were still at the restaurant for 2 hours. Management on the day was dismissive, sarcastic, rude and not helpful. Claimed to be rushed off her feet but we didn't see her that much. There were only 7 other tables being used. Debra did amazingly but it is a shame her management wasn't supporting her.

Great service for a large party and the waitress Ines was very patient and efficient with our large group

Had a lovely time and Romford Pizza Express. Food was 1010 and Subha service was amazing, she was very welcoming and made sure we had everything we needed.

Debra was amazing - great service and amazing food !!! Will go again soon

Staff were quick, kind and attentive. Food was hot and tasty, will definitely be visiting again! The staff really made us feel welcome

Staff were friendly as soon as we arrived, we were seated quickly, our orders were taken promptly and our drinks arrived fast. The food was fresh and flavoursome. Ines was a very friendly and attentive waitress.

Our server DEBRA made us feel very welcome and relaxed. She had excellent customer service skills- she came over to see if our food was satisfying and also ensured the table stayed clean and tidy throughout our dining experience.

Today we where served by cheerful Debra for my grandson birthday lunch.

One of the most ridiculous experiences at a pizza express ever 🙃 Everything was wrong from start to finish. The place was empty apart from 3 tables… we walked in nobody acknowledged us so we waited for 5 minutes, then we were completely ignored so we seated ourselves. After sitting for 10 minutes and still not being served we got up and got menus for ourselves. After a good 15 minutes someone came and we had to repeat our order 3 times …. So the food comes and they’ve put stuff on there we didn’t ask for … so we say we didn’t order this take it away. After some average food we asked for ice cream with fruits for kids … given chocolate. We ask for the bill which was forgotten about so we get up and ask to pay at the till. On this occasion it was kids eat for free with paying adults…. So our total was supposed to be around £40 but we were hit with £75. Then we proceeded to correct everything on the receipt and the waitress asking us “ so how much are you paying “ ….. come on ….. everything that could’ve been wrong was wrong. Don’t go unless you prefer to serve yourself … at this point we might aswell cook the meal ourselves too.

Great day, great food and great service from Subha at Romford

Debra was our waitress, she was very polite, and helpful. Great service from start to finish

When we arrived we were waiting for quite some time to be served, yet Chanel acknowledged that and quickly came to serve us. She recommended the best deals and was so sweet. We had a lovely time at Pizza Express😊😊

Debra has made it really special for my daughter’s 13th birthday celebration. Excellent service and lovely food ❤️

Our experience at Pizza express was great. 👍 we attended the kids eat free event. We were served by Caroline who took good care of our table. Food was great. Cannelloni was fantastic. Over all a good eat. 👍

Pizza Express has always maintained a very high standard of food, service and experiences, and my experience there the other day only reinforces this view! The staff where very friendly and happy to help with our larger than normal event, and the personalised touch with Inez as our primary server was much appreciated. Pizza Express is our go to venue for means after events, and they haven't let us down! Thanks for the amazing service 👍 The music was a touch loud at times, but this wasn't a big issue for me.

Chane served very well and good , She was also very helpful and attentive.9

My daughters 9th birthday party 🎈on Saturday 3rd August at pizza express romford. From booking to the actual party was made so easy by this team. Massive thanks to INES for her brilliant hospitality and hosting skills. We all thought she was excellent. Woudl definitely recommend parties here. Thanks for being awesome 👌 👏

Chanel was absolutely amazing, customer service is amazing

Waiter Ines did very good service,very nice and served really well.thank you

The moment we were seated, Jasmine greeted us with a warm smile and genuine energy. What impressed me the most was her eagerness to learn and improve. She took the time to check in on us frequently and even asked for our feedback, showing that she genuinely cares about providing the best customer experience possible. It’s clear that she has a bright future ahead in the service industry. She was attentive making suggesting some of her favorite dishes on the menu — which were absolutely delicious! excellent service truly made our visit memorable she’s a really beautiful girl with a beautiful smile. Thank you, Jasmine, for making our dining experience so enjoyable! I can’t wait to return and see how you continue to shine as part of the team!

Went for dessert was served by Chanel and service was amazing she accommodated towards all of our needs and made our experience far better then normal

Thank you to our waiter Win for helping to take care of us. Excellent service and good food

I recently had the pleasure of being served by Jasmine, a new addition to the waitstaff at a local restaurant, and I must say that she truly impressed me with her dedication and commitment to providing a top-notch dining experience.What stood out most about Jasmine was her genuine desire to make sure we were happy with every aspect of our dining experience. She took the time to answer our questions, offer recommendations, and check in on us regularly to see if we needed anything else. Her friendly and approachable demeanor made us feel welcome and valued as customers and we will definitely be coming back soon.

Great pizza, great service, thanks Debra!

Food was amazing, lovely hot honey dough balls and spicy pizza. Service was excellent with my waiter being Caroline. She was very kind, very patient and efficient. Atmosphere was good but it would be nice if they opened the top floor in the day as opposed to being exclusive at night. Overall very good experience.