Pizza Express in City of London, Westminster

Kush is a shift manager there NOT the general manager! He has zero customer service skills and does not care about customers so argumentative and rude no people skills what so ever!! I told him i was diabetic and he did not even care! The order came out 50 mins later and freezing cold. All the staff were giving different reasons! They took it back after us complaining and still no pizza it was beyond a joke. Kush said he owns the restaurant when pizza express does! He was so argumentative

Amazing service from Mobin and rest of the team. Lovely cozy place to eat and enjoy. Had a lovely time. :)

kafayet brilliant, meatball great pizzas

Fab pizza, hated the pizza express in Stoke-on-Trent but here it was Great

Good for a quick lunch. Staff were friendly but just like the London Bridge branch, there were issues with putting through changes to the pizza base which should be fairly straight forward. Staff were reasonable to remove the additional pizza that was not ordered by us but again, a really annoying experience from another Pizza Express chain. Some pizzas come with a cutter and some didn't which was also frustrating. On the positive, prices are reasonable and we were able to take advantage of the £1 pizza promotion. Food is simple and tasty, restaurant is good for groups and takes reservations online, but won't be rushing back.

The food and atmosphere here is absolutely lovely and all the staff are so friendly and welcoming. Really recommend going here with a group of friends for amazing food and just a good experience.

Service is so bad and unprofessional at all

I come here very frequently, it’s a very nice place, delicious pizzas and the staff always takes care of me. I recommend the padana

Nice pizzeria to eat in. Fast and friendly team

Diego was a brilliant waiter. Was very attentive and so friendly. Would definitely come back to this pizza express branch.

Diego was very attentive in taking in our order and looking after us on a busy friday night. Hats off to him for the amazing service !

I called 20 mins before to take a take away pizza and the manger kept screaming at my face and saying it needs 20 mins more he was so rude and I don’t recommend you going there

Diego was very friendly and a sigma

Diego gave me excellent service very friendly aswell

Diego was a cheerful, energetic person

I the service was amazing food came quickly our server Diego was extremely friendly

It was lovely night out and the waiter Diego was friendly and gave excellent customer service

Diego was so friendly and lovely

Diego was so friendly and welcoming it made birthday special

Biscoffi sundae to die for😍 great service overall

Our waiter, Diego, was very nice and made our visit a lovely experience

Diogo was very helpful and so lovely !!!!

Absolutely loved the food and service. Diego was so nice and helpful, really made our meal a lot better!

Went there for late lunch after shopping at Selfridge’s It was extremely busy at 3:30 pm On a Saturday Took some time to get the waiters attention to be seated, but once he did, the service was good I think atmosphere is good to have a relaxing catch up with friends Your two large pizzas, which took some time to come out Other than that, the service was just normal It total to £42 with drinks

Very nice place to eat. Good staff and welcoming environment

I was very disappointed with my visit to Pizza Express in London. The restaurant was incredibly dirty. The cutlery was stained and clearly not properly cleaned. Overall, an unhygienic place that I definitely cannot recommend. Absolutely disappointing and not what you would expect from a Pizza Express.

Worst Pizza Express I've ever been to. Service is terrible. Cutlery is dirty. Glasses are dirty. Tables are dirty. Chairs are dirty.

Variety of food and drinks! Glutenfree option was great with nice cocktails Pollo pesto best

Great taste of pizza selection, staff very lovely. Memet looked after us and our 3 year old daughter. Manager very welcoming and friendly. Live Olympcis enjoyed lunch. Bohut achha hai

Despite our initial enthusiasm for the location, we were ultimately very disappointed. The service was an absolute disaster. The waiter seemed unkempt and in a bad mood. We had to specifically ask for tap water and the food didn't blow us away for the price. Overall, a disappointing visit to the restaurant that also hurt your wallet from a holistic perspective. Gladly not again!

I recently dined at Pizza Express on Bond Street and had an absolutely delightful experience, thanks in large part to our waiter,Bilal. From the moment we arrived, Bilal greeted us with a warm and friendly smile, making us feel right at home. Their attentiveness and knowledge of the menu were impressive; he offered great recommendations and ensured that all our dietary preferences were accommodated perfectly. The service was prompt and efficient without feeling rushed, which allowed us to enjoy our meal at a relaxed pace. Bilal checked in on us at just the right moments, always attentive but never intrusive. He had a great sense of humor and a genuine passion for their work, which added to the overall positive experience. It's rare to find such a dedicated and personable server who goes above and beyond to make sure everything is perfect. We left the restaurant feeling well taken care of and eager to return. Highly recommend asking for Bilal if you visit; they will ensure you have an amazing dining experience!

The managers not respect to the waiters

Excellent food and service, Pedro was an excellent waiter, He is one of the reasons why we are giving Five Stars,

Pizza Express should be ashamed of the food they served us at this restaurant. The serving staff were friendly but we had a wide selection of starters that were the blandest, most tasteless and stale food I've had in years. You don't deserve the stay in business with is lack of care and quality control. Total waste of money.

The food and dessert were delicious, and the service was friendly and courteous. We were served by a lovely and warm lady (after a brief chat, she seemed to be from South America,If I remember correctly) the lady was enthusiastic and the service was fast and attentive. Thank you all :)

Amazing pizza, great venue, great atmosphere, great staff

I ordered pizza and a small coleslaw. Although the service was very slow, the pizza was delicious.

Restaurant was 1/3 occupied. Service is slow. Missed my orders twice, food is not that great.

Good place for lunch Kush is legend

Brownies are so structurally sound I could have built a house with them.

We have the say the Brazilian lady who served us this evening was so lovely and really made our experience there! Amazing service, genuine, really friendly and helpful. Also the pizza beer is lovely thank you! Food also lovely, great pizza recommendation!

Turns out Pizza Express is turning 60 this year and I’ve been enjoying it for at least 30! Pizza is solid, and my fav The Americano is unbeatable. Their dough balls are always spot on and to die for. Much thanks to the staff for saving my shopping bag until the next day! For more reviews, recipes, kitchen tips and tricks, follow @nazaris_touch on Instagram.

The pepperoni pizza was really good!

Great restaurant, great service. Diego stood out at a superb waiter, really made it worthwhile.

A quiet pizza express this one, if you want to grab something quick and in peace . Behind Oxford street in a nice little square away from the noises of the main high street

Kush is the guy to go for waiting team

Kush our waiter was excellent and the food superb as always ! Be back very soon !

Bilal very polite guy. best service

Bilal Nice experience and great food !

Bilal was amazing host, great food and fast service

Great branch, well staffed. I’m in this Pizza Express every couple of months because it fits with a gig night nearby. Always the same consistent Pizza Express food and they’ve never let us down on serving us fast enough we make it to the gig on time. Nice location with a pedestrianised bit of street outside. Good staff, friendly and helpful.

Bilal was an amazing waiter! Lovely dining experience!

Diego is an incredible host! He made our dinner experience thoroughly enjoyable this evening!

Awesome. Diego was amazing. He made the whole experience a 10/10

We ordered a couple of pizzas, the Smoky bbq chicken and BBQ burnt ends, the latter was especially good with a lot of flavor. We also ordered the lasagna. Everything was delicious but it seemed expensive to us… although within the London line. Very good and pleasant service.

I had the vegan pizza! It was simply delicious. All the staff were very friendly and helpful and the restaurant’s atmosphere it's very welcoming!

The server was lovely attentive and friendly

It's a fantastic place with lovely staff. The food is delicious.

This Pizza Express is amazing and unlike any other apart from the menu. Reminded me of an authentic Italian restaurant. The food and service were fantastic. Will definitely be back

Pizzas, as ever, were fantastic. The toilets were leaking on the floor of the gents, and I have written to Pizza Express to get them to investigate. i only used them after we had eaten. This should be closed until this issue is resolved.

Ordered 2 Grand Ceasar Salads, but they substituted Rocket for the Cos lettuce, making it a bitter, inauthentic mess.

The food and service was great the staff were really kind. our waiter was Mehmet he gave us a wonderful experince. İ will recommend this place

We were late for our booking. Even so, we were immediately welcomed and shown to our table. We ordered some prosecco which came along with our nibbles very quickly in an ice bucket was was lovely and cold. The food was excellent, well up to Pizza Expresse's high standard.

With a name like Pizza Express, I had very low expectations. Our son can be a bit picky so we knew he could get a cheese pizza. My wife and I wanted to order one of their specialty pizzas without the sausage and our waiter talked us out of it as he said it would be very bland without it, and recommended us a different pizza. The Spicy Giuseppe is delicious and a very good call by our waiter! A very pleasant surprise with delicious pizza and great service.

Great food in a lovely busy location. Not been to pizza express for a long time but really enjoyed especially with UNiDAYS discount. Very nice staff.

Lovely restaurant, lovely food and lovely staff. I booked a table here as it was close to an attraction we were visiting. Upon arriving, we discovered that there was a step up into the restaurant - my daughter is a wheelchair user and something seemingly small to others could've made us have to change our plans. As soon as the staff saw us, they presented a ramp to enable us to get into the restaurant, and also removed a chair from our table - no questions asked - so my daughter was able to be "parked". Small things like this make such a huge difference to our lives and we really appreciate it! Once inside, we were served promptly with all staff we encountered being polite, courteous and professional. The food was delicious and cooked perfectly! Thank you for enabling us to have a successful, enjoyable, stress free meal out where other restaurants have failed!

We had a lovely meal on Saturday, our waitress was Katherine she was so friendly and helpful and made our experience really great. We definitely will come back.

Delicious pizza and bruschetta! The crust on the pizza is perfectly crispy, and the bruschetta is loaded with fresh, flavorful toppings. Great service and cozy atmosphere too. A go-to spot for satisfying Italian cravings…! Our server alex made nice pizza experience thank you!

Hi , we been yesterday with frend. Thank you for good food, service amazing ! Everyone is frendly. Thanks again and we comeback. (Bbq pizza delicious 😋)

I am in a hotel and have an unsliced pizza and my 8.95 chicken goujans were three tiny gougans

A restaurant that serves Italian selections. Delicious pizza and pasta. The staff in the restaurant are friendly. The place has outdoor seating. I recommend visiting the restaurant.

Friendly staff and accommodating

Very busy as it was the Christmas holidays, had to wait for a table but apart from that its was the usual Pizza Express experience whuch I like.

Brilliant service and the food was delicious!! Best times with my best friend!! Thanks Pizza Express!!

Great service and friendly staff.

We visited today as a family of seven and arrived a little earlier than our booking, which was no problem. We have a coeliac in the family and continue to be reassured by how thorough Pizza express is to our needs. We have never eaten at this one before but they impressed me with their knowledge and double checked everything. Service and food was 10/10. Being able to eat out with a coeliac and just enjoy a normal family meal without the worry is priceless! Thank you.

I appreciate Billal's exceptional service at Pizza Express. His attention to detail, friendly demeanor, and prompt assistance made my dining experience truly enjoyable. I highly commend his dedication to customer satisfaction.

Reliable food in a good location.

The atmosphere of the restaurant was amazing 🤩 Amelia gave us such amazing recommendations for our meal as we are vegetarian and vegan 🌱 I really recommend pizza express at Barrett street as you dining in !!!!

Amelia the manager was so catering for us and our kids. Thankyou will definitely come back

We are regular clients and we went today to this branch and we were not welcomed. The restaurant was half empty. They asked us if we had reservation, we told them we didn’t. We are regular clients as I mentioned and we had never been asked for it. And they told us that we had to wait 30 min to make our request. We are talking about pizza express not a fancy restaurant. And still the quality of service was not very good

The service was extremely slow. It took about an hour for our pizza and kids pasta dishes to arrive. We chose Pizza Express because we were in a hurry and expected the simple food to come quickly, so it was frustrating. The pizza was actually delicious to be fair though. However the kids pasta arrived with a hair in it, and was also served at thermonuclear temperature.

Nice quiet location close to Oxford Street. Seating inside on 2 floors and outside. Has a much more intimate feel than the usual Pizza Express restaurants. Normal pricing, so great value for the location.

Monika was really caring, thank you so much!

monika made my time at pizza express really nice she went the extra mile with her service today.

Amazing service by Amelia!! 10/10

Opción fácil,rápida y bien de precio Calidad media Atención buena

Fantastic service and the staff went out of their way to meet my disabled sons needs. Katie was particularly great, she really looked after us and made sure we have everything we need. Also great job from the guy who greeted us on the door and the chef who made our lovely food.

Very friendly, great food and great staff

Me fue super bien, pizza deli atención super bien

Food and staff was amazing especially our waiter Mehmeg was really kind and helpful

Great food but slowish service.

Great service and food! My server was mehmet he was amazing

Absolutely nothing special but location is perfect if you’re around oxford / bound st, also perfect if you are looking for something quick without booking. Pizza and lasagne 7/10

مطعم بيتزا إيطالية من وجهة نظري يعتبر مطعم عادي كأي مطعم بيتزا إيطالية. يعيبه البطء في الخدمة، انتظرت نصف ساعة من جلوسي إلى نزول الطلب.

Kush served us - absolutely excellent. Always attentive & professional.

such nice waiters would definitely come again the service was fast and perfect couldn’t ask for anything better

amazing service and lovely workers

Lovely staff great pizza and comes quick

very nice food and lovely staff, comes very quick