Pink Coconut in Birmingham

Ordered from Pink coconut last night for a bit of dessert, I ordered 2 chocolate chip cookie doughs with ice cream and 2 Kinder milkshakes. I was handed 2 separate bags, when I opened the first drink bag one of the drinks had fallen over and spilled everywhere (This could’ve either been the delivery drivers fault our a packaging fault, idk). I then opened my cookie doughs and was a bit confused because it looked like a brownie, after trying to dig my fork into it I realised it wasn’t a brownie it was just black because it was burnt. The cookie was COVERED in chocolate as well which makes me think the restaurant knew it was burnt and just tried to hide it, which is honestly the most frustrating part about this whole thing, just the laziness to re-cook one. I then opened the ice cream and it was completely melted. You can check my account I have never reviewed anything in my life, but the lack of customer service and quality from Pink Coconut was honestly shocking. I wouldn’t recommend.

Sleysha gave very good service and the dessert was banging as usual

Danny great service and food prices and portions excellent

Danny and Sonia were so accommodating and great hosts! Food is incredible would highly recommend.

Dani and sonia were so nice 👌 love it

Five. Star for all the staff amazing service

dani and soniyah were really helpful and nice in their service. food also came really quick

Very good customer service amazing gave us free waters and a free dessert served our every need amazing place would definitely go again

Fantastic customer service, great dessert menu, served us with a smile will definitely come back again.

Visited for the first time.It was really amazing experience. Environment was peaceful. Sevice by Sonia was fabulous she was very attentive. Overall I liked there waffles. Waffles was 10/10.

Ordered on Uber for this evening, two cookie doughs. Ordered the special which said 3 cookie doughs of your choice with strawberries and vanilla ice cream. I specified what flavours I wanted, specified no white chocolate and then awaited the order. It came with different cookie doughs to what I had ordered, which were completely dry - more like dry overcooked cookie than cookie dough! They were also covered in white chocolate which I requested not to be. The ice cream was just frozen lumps of flavourless ice. Certainly won’t be ordering from here again!

Excellent service and wonderful staff. The desserts we ordered were delicious. Will definitely come again

Ordered 2 milkshake’s ,no flavour and tasted watered down. Would not recommend

I would not recommend visiting Pink Coconut. I was absolutely appalled with the service I was provided with. I ordered fresh orange juice and was charged £8.00 despite the menu stating it was £2.95. The juice was not fresh and tasted very stale. I would have been better off getting a carton juice from the supermarket as it tastes better than what I was served. Absolutely disappointed with the service and would not recommend anyone to go here.

I’ve been here a few times and like the Matilda cake. Sonia is a hard worker. Nice place on a busy road to relax with mates.

Sonia gave me excellent service and the food was amazing.

All these 5 star reviews must be fake. Got the cookie dough and it was so bad. The cookie tasted stale, was extremely dry, had weird plasticy after-taste to it. The worker was decent enough but the food was terrible, so many better options on Ladypool Road

Crepe 5* , Cookie Dough 3* didn’t like it much, however milkshake was tasteless ( perhaps needs to use ice cream machine with a nicer ice cream mix, i recommend “Comelle” , there is room for improvement 🙏 as this place is nice hence I am giving 4* overall, I must compliment the crepe again as it was spot on 🤤.

I had the very bad idea to stop there on the 22/02/2025 for a double espresso to take away The wait was 15 minutes and there was just 3 customers inside. I was given a glass a glass full mostly of boiling water that I was unable to carry. Since when a double espresso fills a large cup that you can’t even take away cup ??? I was in a hurry and the waiter clearly was not bothered and clearly did not give a damn. So I left the glass filled mostly of hot water (this was clearly not anything close to a double espresso) at the restaurant that I was charge at a premium price of £3.90 Bottom line : do yourself a service and avoid this place at all cost.

Walked in on a busy weekend night and was seated immediately. The kind server greeted me and was very patient in giving me a table and menu etc. Ordered the Rainbow Cake and Pink tea which were incredible as they were both warm and filling while being presented with generous amounts of whipped cream. My total came to a little more than £10 but the server said that £10 was fine. I insisted on leaving a tip which he kindly refused he is very friendly and was very respectful. Overall, a great experience I recommend the inside is modern and beautiful with lights and designs creating a great atmosphere.

Perfect place to entertain ourself. Spectacular ambience . Mini disco in toilet. Everything perfect

I've been coming here for months and m always blown away by the incredible desserts. I m really into their waffles that's actually delicious. The staff member Sonia is amazing and welcoming. Highly recommended this place

Absolute negative environment. The workers are rude and so sly. I went the other day and they didn’t know I spoke the language and they began talking rubbish about me. Honestly, they are just copying other dessert shops.

Absolutely love this place! The desserts are so rich. I ordered perfect berry waffle it was so flavorful. The staff member Sonia is very friendly and welcoming. Highly recommend place

A delightful experience from start to finish. Their pistachio cheese cake is actually very amazing with pistachio sauce. The whole ambiance is charming. Staff member Sonia is really spectacular presented desserts very well. Really appreciated

Very nice desserts and great service by Danny and other staff

Me and two other girls did a trial shift at Pink Coconut. The environment was disgusting, especially in the kitchen. The floor was dirty, the tables were dirty the utentsils were dirty and had a pungent smell. On the wall of the shop, they say they want to hire female staff but did not give us anything after keeping us there past the time we were supposed to finish. I highly recommend you avoid this dessert shop as the shop is unhygienic. They make you work so much, and they barely do anything as we are doing most of the work for them. We expected to be paid, but we got nothing, especially when they kept us for 4-5 hours.

This place is absolutely stunning the service the food just wowwwwww but I have to say all the credit goes to danyal

Daniel provided 5* service, much appreciated & would definitely recommend!

Food is awesome and delicious shakes too yums

We ordered orange juice and only received half a cup as the rest was ice. The service was extremely slow with staff running around. We saw the man picking up our rainbow cake with his hand which was unhygienic. It took 35 mins for 2 orange juices and a slice of cake and the orangs juice wasnt good at all. We were also given the incorrect bill as we were given someone else's which was a lot more than what we were meant to pay.

came here the other day,was served dessert it was okay but seeing the woman in the kitchen crush up the biscuits on the floor completely put me off…and i asked for water twice and got ignored,probably wont come again ever..

The atmosphere was okay but I just don't understand the aesthetic because it was all pink and no coconut and I don't really complain at restaurants but this was the one of the most disappointing experience I've had from a dessert shop . Ordered 2 orange juices and a rainbow cake rainbow cake was 2 out of 10 but the service of orange juice was abysmal . The man put in the amount of 1 glass in two and filled the rest of it with ice and these were the milkshake glasses that have narrow bottoms so it was finished in one sip . Ad was left stabbing at a block of ice with a metal straw .All in all got robbed because one was £5.95 won't be going back again

Waffles delicious thank you Daniele

Daniel... amazing atmosphere thank you for excellent customer service.. Will definitely come here again highly recommended 👌

Great desserts and very good customer service good friendly staff(Daniel)

What a place to spend couple of hours before new years eve. We ordered several desert dishes and all were very tasty. Service was perfect and we got our order on time even though the parlor was quite full.

the food was soo yumyyy and the lady who served us was lovely had a good experience overall

The desserts were delicious and the owner was very accommodating and kind. Lovely place with cute decor

Good costumer service from dani with good quality desserts

One of the best cookie doughs I have tried and service is excellent definitely will be coming again

Best dessert 🍨 shop in town. Good customer service 👍.

Absolutely loved the cakes. The staff is amazing and welcoming. Will highly recommend it!!! Worth the price!

His very kindly and very generous.❤️

Good customer service from Dani thank you

Danial is a great server! The food came in hot and was very impressive with both taste and display. The brownie party was really good.

Absolutely gorgeous atmosphere. It was not crowded so it was a perfect dessert date spot. Friendly service and food prep. Although my waffles came cold. I would have preferred them hot just as the pancakes came hot. Enjoy the images 😊

Very good service and special dessert Thank you, daniel

Lovely experience lovely desserts. Thank you

Just been to pink Cocunut nice experience mani served us . Would like to come again.

I recently visited Pink Coconut on Ladypool Road in Birmingham, and it was an exceptional experience from start to finish! The moment I walked in, I was greeted by a vibrant and welcoming atmosphere, with modern décor that perfectly complements the delightful treats they offer. The menu is a dessert lover's paradise, featuring a wide array of options from freshly made doughnuts to indulgent ice cream sundaes. I opted for their signature waffle topped with fresh fruits and a scoop of vanilla ice cream—it was absolutely divine! The waffle was perfectly crisp on the outside and fluffy on the inside, and the combination of toppings was both generous and delicious.

At 2 a.m., this dessert haven was pure magic, and Daniel, the sole staff member, made it unforgettable. His warm smile, thoughtful recommendations, and flawless service turned an already indulgent experience into something extraordinary. The desserts, molten cakes, silken cheesecakes, and delicate macarons were divine, but it was Daniel’s care and passion that truly stood out. A must-visit for both the sweets and the exceptional hospitality!

Dont make any delivery drive wait that long

One of the best pistachios cheesecake I ever had. Special mention to Sonya for exceptional service. And really good vibes and atmosphere. Highly recommend this place.

Pathetic service. We have been waiting our order for long time. When we asked them they said we have cancelled the order without confirming so we have to order it again and when they served it the strawberries were wrapped with hair on cookie dough. When we complained about it the guy tried to dodge us with removing the hair quickly. Totally unprofessional and un hygiene food . Expensive though. Please spend carefully.

Sonia very helpful worker good food good service

Great food great customer service very friendly - staff member soniya Will definitely be visiting again 👊

Behind the Instagram-worthy aesthetics—like the flower wall and swing—this place falls short where it matters most: service, amenities, and the quality of the food. The dessert was extremely disappointing. The milk cake had disintegrated into a mushy mess, making it unpleasant to eat. While the cookie dough was passable, some desserts came with chocolate-covered strawberries that were well past their prime, leaving an awful aftertaste. The cleanliness was also unacceptable. The toilets were unkempt, with urine on the seats, which immediately raised concerns about the overall hygiene of the establishment. To top it off, the staff member handling payment seemed unprepared. When we opted to pay cash, she informed us there might not be enough change in the till, which felt unprofessional. Finally, this place seems unwilling to accept constructive feedback, as evident from their defensive responses to negative reviews. It’s clear improvements are needed in several areas.

Check your bill will over charge you.

THANK BEST DESSERT AND ARMOSPHERE

It was sooooo good I planned a surprise for my friend right there at the shop and all of my needs where met the food was amazing I just asked for a candle on the cheesecake for the surprise and the owner went all out and got a sparkler for us and place on a plate with decorations we could play our own music and he even took photos of us

I visited Pink Coconut yesterday and tried their Ferrero Rocher shake, tea, and lava cake with ice cream. Everything tasted amazing, and the staff were super friendly. Mahi and Noor were especially welcoming and made the experience even better. Would definitely recommend this place! 💯

Chocolate brownie party for £10 and an absolute waste of money, a small round side plate with few pieces of old tasting brownie, 2 scoops of ice cream and frozen strawberries- very disappointing no wonder the place is empty. Everytime u go the standard slips, Danny was doing a good job with presentation and making the desserts fresh but he wasn’t there.

One of the best desserts in B'ham , tbh staff is really lovely and kind , i would like to mention one of them "Sonia" she helped us choosing the right stuff for our choice and it was awesome. 10/10

Pink Coconut - A Hidden Gem on Ladypool Road! If you’re looking for a dessert spot that truly stands out, Pink Coconut is the place to be. Nestled on Ladypool Road, this charming shop not only delivers on flavor but also wows with its aesthetic décor. From the moment you step in, you’re greeted with a chic and vibrant interior that’s perfect for snapping Instagram-worthy shots. The menu is packed with a variety of indulgent treats, each one more tempting than the last. Whether you're in the mood for a decadent waffle, a rich sundae, or a perfectly crafted milkshake, Pink Coconut’s offerings are nothing short of amazing. The presentation of the desserts is as stunning as their taste—each dish is served with meticulous attention to detail. The atmosphere is warm and inviting, making it a great spot to relax with friends or celebrate a special occasion. The staff are friendly and attentive, adding to the overall fantastic experience. If you’re a dessert lover or just in the mood to treat yourself, Pink Coconut is a must-visit destination. Trust me, one visit and you’ll already be planning your next!

Pink coconut. One of the best places i have been in Birmingham. It is pretty and very Pink, If ur looking for a place that is the one! Not to mention, there was a swing u can sit, Very good for a date. For the staff, Very good service! Sonia and daniel i have to say well done. If I was there manager straight up promotion! I carnt think of any better place in brum except Pink coconut. They even gave a free ice cream to me for being a nice customer. Spend £35 💯 worth it -Aayat

"I recently tried Sonia's signature chocolate cake, and it was love at first bite! The cake was moist and rich, with a velvety chocolate ganache that just melted in my mouth. The presentation was also beautiful, with a sprinkle of edible gold dust on top. Highly recommend! 🍰👌"

Had no desserts in stock at all was the worst experience never going again wouldn’t recommend

Very nice experience, attentive staff.

Great customer service, amazing decor, and beautiful food

Very nice service mahi and Dani.

The food was very well presented and tasted amazing. The customer service was outstanding, pleasant conversation and very friendly, as well as extremely helpful. Will be back soon

Come here 2 days in a row now and both times slow service with no only 2 customers in the shop. Tuesday was a young girl and today Wednesday 13/11/24 @ 15.23 a young guy with a white shirt and black trousers. Was on the phone on loud speaker from the moment we got there to the moment we left. We order chocolate fudge cake and custard and concrete cake and custard. The guy literally picked both desserts up with his hands in front of my face which is is just disgusting. We waited over 10 mins for him to microwave custard. Bit of a joke really when there was only two other people in the shop who had already eaten. Safe to say wont be returning here especially when there are so many places to choose from

Amazing hospitality from Danny. He was a great host and the food was well presented and tasty.

Most amazing experience ever Took us to a disco, let us choose aux Gave free tea Love this guy

Very good place. Danny was a lovely host and allowed us to play our own music which was a very nice addition. Friendly staff and amazing experience overall!!

Pink Coconut is more than just a dessert spot; it’s an experience. With a wide range of unique desserts, gorgeous presentations, and a dreamy ambiance, it’s a place where each bite feels like a mini vacation. Whether you’re a local or just passing through, treat yourself to this sweet escape! Sonia and Mahi provided outstanding customer service! They were warm, attentive, and went above and beyond to make sure we had a great experience. Their friendly attitudes and personalized recommendations made us feel truly welcomed. Thanks to them, our visit was even more enjoyable!

Great dessert, no long wait. Amazing service from Mahi.

Very Delicious 😋... Very Good Service

Just bought a cake really small one for £50 shame

The food. Was. Amazing Sonia was. Awesome

Sonja was amazing she served us very nice dessert…lovely clean nice place amazing food

Sonia was brilliant had good service

Great food and service thanks! Sonia

best serve ever.specialspecially Sonia's service is good.

Good food and good service from Sonia

Great 🍨 and service from Sonia,Mahi and Dani.

sonia good service, really good food

Really loved sonia nice customer service , she was amazing and bought our food on time , with amazing food and nice presentation !!!

"Had a fantastic experience at Pink Coconut Desserts on Ladypool Road! Sonia went above and beyond to make our visit special. Her friendly attitude, attention to detail, and exceptional service really stood out. The desserts were delicious, but Sonia's warm hospitality made the experience even better. We’ll definitely be back! Highly recommend both the desserts and the amazing customer service!"

Sonia was lovely excellent service and dessert. Much recommended

Sonia was really wonderful amazing with a beautiful smile .

Beautiful economical place, very delicious food and super pleasant atmosphere and super delicious drinks.

Really good deserts. Lots of different selections are nice and delicious. Service is really good from all my visits. Sonia and Mahi have always treated their customers like family, really good workers. The atmosphere and inside is decent also. I definitely recommend everyone to come down and give it a try.

Female waiter Sonia very nice and patient, thank you.

it was a really nice place to visit with friends and family. The staffs are really nice especially Sonia

Sonia was wonderfully lovely service with a smile thankyou

Sonia she provide good service will defo come again

Sonia was amazing. She is a wonderful host. She celebrated our birthday.

Freshly made 😋 delicious desserts and a hot warming mint tea (cold winters night) served by lovely Sonia and Danyal, who smiled and made sure we were happy 😁 an enjoyable experience, will return again.