Pilpel in City of London, Westminster

I’m just so impressed! Super efficient, great great food, fabulous music choice, staff super nice even though insanely busy. And cheap. Literally can’t be bettered imo!

Quick service, delicious food, and a welcoming atmosphere. The staff was friendly and made the experience great. Ideal for casual dinners or special gatherings. Loved it!

Brilliant, friendly service from Micah coupled with the best falafel I've had in London. Will be filling up my loyalty card very quickly.

Bon acceuil. Bon service. Très bon prix. Les produits sont bons. Le service est rapide et efficace. Un bon repas pour pas cher à londres

Delicious falafel in a super soft pitta. I loved the pickled cabbage and chilli and the tehina fillings as well. The only downside was the pitta was so soft and fluffy that it did start falling apart a bit halfway through eating. But it was all so delicious i didn't mind. The staff were also very friendly. Came on wednesday evening for dinner and it wasn't too busy, we got a table easily.

Leng falafel boxes, the salad could do some work in taste though

Amazing food, very good service. Highly recommend it.

One of the best falafel one can eat !

Great food. Crew has great attitude. I was greeted, asked about allergies, offered a sample falafel. The entire process was very quick and pleasant. When the line got longer, a crew member brought around a tray of free falafel samples. Bathroom was clean and stocked. I absolutely recommend this restaurant.

Very good food and very friendly people, a very quiet and recommended place

Amazing service. So friendly kind and helpful. Food fantastic

Had a "falafel & aubergine container " and really enjoyed it! Super tasty and fresh! Great service as well! Recommended!

Nice Palestinian food but there are more authentic places

Micah served us, he was really friendly and welcoming... made it a pleasure to eat here. The falafel wrap was plentiful and delicious. Would highly recommend.

Nice food and a good place to eat if you don't fancy the restaurant experience.

Very affordable and delicious. VFM.

Best falafel in St Paul’s. The salad, the hoummus and variety of toppings are delicious. The pitta bread that’s offered is also top notch. Only small criticism I have is that that falafel is a touch too crispy when it should be a lot more fluffy.

Used to go to another falafel place, but honestly believe that an amazing food can be ruined by an awful service. So happy I’ve found Pilpel. I went there on Wednesday after the lunch time and the guy who worked there been nothing but amazing. Really helpful and nice. Food was fresh and the most important in falafel places not dry! Full of flavour. Can’t wait to go back.

Great atmosphere, very good service.

Best Franchise out there that makes you feel truly welcomed and is the last remaining bastion of customer service that puts the experience of its customers above its profit margins. Used to go Chipotle, tossed etc. Ditched them all for Pilpel. Mega friendly well trained staff that feel human and are always so chirpy. Despite the food quality and portions being 10/10 I'd go there just to see their smiling faces.

I got the hummus and guacamole container with white pitta and it was exactly what I needed after a long day. The gentleman who served me gave a very nice portion and was freshly made to order. Piping hot and the tahini was something else 🤤😋

Cooking smell remains on clothes not fully vented

Amazing service! Incredibly fast, delicious, super fresh. I really loved it as a quick lunch while exploring the city. The location is also great, right next to the St. Paul's Cathedral. 10/10!

Bland, overpriced, and cold staff

Staff don’t give receipt until asked for. Food was normal. The person who prepared the fill falafel container was nice and courteous.

All good! Nice stuff, very delicious falafels and salads. Recommended!

Very good service, amazing falafels. Unbeatable value for money!

Very friendly and fast service. We appreciated the recommendations from the menu. The food was healthy and delicious. The meal was a very affordable option for a quick dinner, and despite being a takeaway store had a very warm and cosy interior as a respite from the cold.

Fab service as always and top quality food.

Went on Friday evening, the falafels were delicious and Marina was very friendly and explained everything very clearly and calmly. Will 100% come back!

Falafel heaven! Crunchy on the outside soft and well cooked on the inside. Generous portions. Great salad bar. Make your own or choose one of the favourites and add fillings of a boiled egg or artichokes or aubergine or artichokes. Lunch times can be hectic but queues move quickly - service and the staff are helpful and super friendly!

종업원이 정말 친절했습니다. 영어도 잘 못하고 메뉴도 어색했지만 친절하게 잘 설명해줬습니다! 기본으로 시켜서 먹었는데 제 입맛에는 셨지만, 이를 즐기신다면 좋을 것 같습니다. 서브웨이 상위호환 느낌? 저도 다시 간다면 입맛에 맞게 더 맛있게 먹을 수 있을 것 같습니다. 가성비 괜찮고, 가게도 넓고 혼밥하기도 좋습니다. 재료가 신선했어요!

Love this spot for lunch. I usually get the bowl with feta and all the fixings, extra pickles :)

Tutto ottimo, da sottolineare la gentilezza della ragazza che mi ha fatto anche assaggiare un falafel mentre sceglievo cosa ordinare. Assolutamente da consigliare!

Very tasty, nice location, and super friendly staff. And the price was also very good, for what you get. Beautiful evening here

A lil falfie whilst u wait ... and a great pickle on the top of ur pitta - hits the spot oh yeah 💋

Friend staff, nice spacious store compared to the others and quick service A++

Staff working tonight 20 September were so nice. I hope they get the recognition they deserve! Food’s delicious (the falafel’s impeccable) but made even better by the great customer service

The customer service and the food were amazing! The employees were so welcoming and gave us a free sample.

Always love my falafel here crisp and perfect to taste.. remember to get container if you are too hungry else go for saabich. ;)

Friendly quick service, fresh falafels, and great value

This was my favorite meal in London. I think this will make some people mad but it's exactly what I wanted that day. A good salad adjacent meal with some of the best falafel I've had. My partner hates falafel and she even liked these ones. I'm glad we ordered extra falafel on the side.

Tasty, clean, good value and lovely service.

Best lunch place in the city. Best service and best food. The free falafel as a taster before you order is the best food you'll ever eat.

Main meal with extra topping, brown bread pitta and a can of drink for £10. Better quality and much more heathier than the local fast food restaurants. Ate late in the evening but very happy to have found it and will definitely go again.

One of the finest falafel I had in central london. This amazing place is right behind St Paul’s,

Friendly staff, free falafel, fast service and delicious!

As always Pilpel didn’t disappoint on the food or the service. Best place for falafel in London.

Delicious Falafel! Vegan, fast and lots of vegetables. Gadly again.

Second time eating at Pilpel, first time was at the Commercial Road branch and it did not disappoint, not sure why I haven't eaten.more.times, perhaps as they don't have enough branches spread out in London. This particular branch was excellent as the other. Great customer service, quick and friendly. The good is amazing, everything from the falafel, aubergine to the salads, the sauces and tahini and the portions are generous and lets not forget the lovely and cute pitta bread they give. Food is vegan and healthy. We need more of this type of fast food rather than the typical fried wings, burgers and chips. Good price and very filling, dinner after work was sorted. Highly recommended and would come back again and again to eat here.

Amazing place.. taste amazing and service is quick and friendly.. 6 star for complimentary falafel 😀

You may disagree, but we had better falafel & hummus overseas. We've find the food reasonably good & fresh! Friendly staff & great atmosphere!

Pilpel has been around for a while and the food is still as delicious as it has always been. No drop in standards at all like you see with other chains. I love the falafel and pita here. Friendly staff too.

Great place to have lunch, delicious food, value for money. Pamela is my favourite server, so full of energy and kindness really makes my day when I go there :)

Lovely, friendly staff. Amazing falafel pitas. Fantastic location.

Staff is very friendly.👍 Foods are delicious and vegetarian friendly. Under £10 including drink, really not expensive in London central.

The food is amazing and the service is really good.

I love this chain. The food is cheap and they give you such a large amount of it! The falafels are always fresh and they even give you one when you’re waiting in the queue- such a tasty little snack.

Great and tasty food with the option to fully customise what you're having. Very busy at midday and a bit on the expensive side if you want a full lunch, compared to other falafel places in central.

The best falafel. Always cooked fresh. And you quite often get given one to eat whilst you wait.

Leider war das Original-Fladenbrot schon aus, es gab ersatzweise eine fluffige Soft-Variante, daher aber leider nicht knusprig. Falafel selbst absolut topp, geschmacklich ausgezeichnet und von der Menge her eine ordentliche Portion. Keine Wartezeit, sehr freundlicher Service.

Friendly and fast service. Food was amazing.

Best falafel in London? Probably. Amazing value, delicious falafel and extras. Service is wicked fast and they often give you a free tahini dipped falafel in the queue. Does feel a little bit fast food like in terms of atmosphere and isn't great for sitting in because there's not many tables and the music is stupid loud. However this is a place for people working in the area to get a great lunch to take back to the office and this is the epitome of that.

Best falafel in a pitta I’ve ever had and I’ve had a few in my life! Would give it 6 stars if it was possible!

The falafel salad box is amazing! The staffs are super friendly and welcoming

A bit manic on a lunchtime, but the portions were fantastic and food was tasty. I'll definitely come back

Food amazing as always. My favorite „fast food“ chain in London. Staff at this spot was especially friendly.

My favourite falafel place in London! 💜🧆

Cheap, fresh, tasty falafel. I'm addicted!

Best falafel pita I have had in years. The server was friendly and of great help. Thank you Great price as well.

The best falafel 🧆 I really enjoyed my meal and the customer service was 💯 by such a nice respectful young man his name is Abhi. He deserves a raise because he is very polite and kind and great and customer service. Thanks 😊

Great food quality and friendly service. Hot and crisp felafel.

Regularly visit this place for lunch. The food and service is great. Staff are nice and friendly. It is nice that they always offer you to try their falafel while they are making your order. The falafel is always fresh and tastes great. They have good selection of salads and sauces too. Overall a great place for falafel.

Great portion size, price and proper delicious

Great place - excellent food and service .

Amazing, filling food but defo not ideal if you want to have a relaxing lunch break in the city as there’s gonna be very loud music, bell ringing and you’ll get out smelling of fried food yourself.

Excellent falafel I think best in London. I tried every single one on the menu and they are all to a top quality. Free falafel is a bonus during lunch time. A must visit place for falafel lovers.

Delicious falafel pita. Very nice, hardworking staff.

I popped in at lunch the queue was incredibly long. I could see the workers clarely struggling to serve customers, whilst the manager is putting pressure on them and singing along to the incredibly loud music. Dear workers! I'm sure you can find a better job than that! Yalla yalla...

Amazing vibe and delicious food

Riquísimo falafel!! Buena relación precio-calidad. Buena atención de mozos!

Good place, everything is very good and always friendly staff!

Er, this place really does have amazing falafel. Great prices too. Love it

Going through the reviews everyone seems to enjoy their food hence probably it is my taste what the problem is. In general I like falafel but this one just did not meet with my expectations. Also the cheering vibe during rush hour and loud music were not my thing at all. The lady giving free samples of falafel in the queue was a nice touch though. From time to time one of the cashier shook a bell and everyone cheered sorry but it was too much. Falafel was dry and not much of taste. Big portion but it just did not get me. It will not be my favourite place for sure. Try it and decide. Also you tell them what you would like to have and what else you want as an extra added to your pita or falafel box but you pay at somewhere else not there where you get the food from. Hence you have to explain them what you are having or they try to figure out and there may be mistakes like I was charged for extra Aubergine that was originally included in my box.

Great food, great portions, fun service.

Quick service even though it was rush hour. Tasty, cheap. Just go🫶🏻

Good place amazing falafel balls and kind service. But for my taste too much vinegar in vegetables 🙏🏼

Its a go to lunch / after school snavk for my boys who are at CLSB, even for us whenever we are around St. Paul’s, and being vegetarians its one of the best option, easy to pocket and they serve best falafel in city. We always found staff so nice and friendly, and falafel delicious what else to ask for

I loved the vibe! Me and my friend, we were for the first time here and we were a bit confused, guys working there called us to try falafel and explained how it works. They catched us into their web 😁 Food really tasty and fresh. Not expensive for what you get and you have a lot of food to digest. Good job, like really good job to a friendly staff and for taking care of customers and the shop. 👏

Really friendly staff, great food and speedy service. Portions are huge! Really worth the money

Best lunch option in the area by a mile! Generous portion sizes and tasty food

my new go to falafel place in London

Got pulled inside the restaurant because of the amazing smell. Was not disappointed at all!

Appetizing and not too expensive

One of the best falafel i had in London and a very friendly staff

Absolutely amazing food and great service. The queue runs onto the street every day at lunchtime so I had been avoiding, but it’s dealt with very quickly and is so worth the wait!

Best falafel and vibes in town!

One of the best falafel in London.

Delicious. Not crazy about falafels but these are amazing and taste so fresh and delicious. Definitely worth a try. Whenever I’m in the area - this is the place I get my lunch.

Really tasty falafel - generous portions and very fresh food. The staff was also great!