Piccolino - Exchange Square in City of London, Westminster

A big shout out to this place and the extra customer care they showed me this week. I was there for drinks with customers before a dinner reservation but unfortunately forgot my card, which was behind the bar and of course this meant I had not paid either. I called and spoke to the bar the following day to apologise and arrange payment and a colleague to stop by to pick up, however they insisted on posting the card back to me with the receipt from transaction too. The following day, the card arrived special delivery at cost of £10 to them, which I thought was amazing and very kind service. I most certainly will head there when visiting same customer again. Thank you team.

Too pricey, quality and quantity are both alright!

Talal was super nice, caring and helpful!

Good food and even more amazing and thoughtful service from our waiter Talal who made a birthday dinner very special.

The food is delicious, the staff are wonderful, and if you let them, they're really funny and will interact with your table making your meal a wonderful experience. To get here from Liverpool St Station, follow the escalator to the upper concourse towards the bus station, past the M&S, tanning salon and Moshi Moshi and the down Sun Terrace up to Exchange Plaza. It can be a bit difficult to find otherwise (not the restaurant's fault).

On a positive note our initial booking was for 2pm but due to train cancellations we were delayed- we contacted the restaurant to let them know and they honoured our booking for when we actually arrived. In hindsight I'd rather they hadn't, which would have saved us the effort. It was pretty downhill from there. We travelled over an hour to London especially for this brunch... after the experience we had, I won't be rushing back. On arrival we were given the bill to pay the remaining ticket fee before receiving our first drinks.Included in this bill was a £35 service charge. I'm not opposed to paying a service charge at all, after I've experienced the service (if its been good). I politely asked for the 'optional' service charge to be removed for this payment, ensuring we will tip at the end if we see fit but this was met with a challenging attitude and took multiple back and forths before the waiter accepted. They then proceeded to bring an incorrect round of drinks to our table. Not a great start. The food was nice enough, but table service was mediocre. None of our starter plates were cleared before our mains dumped on the table, making it very overcrowded. I had ordered an extra side of zucchini chips, which I paid a service charge for, only to later realise I never actually received them so can't comment if they were any good! We also didn't receive our full time of bottomless drinks, were quite rudely told our time is up without any pre warning, then shortly after were told to leave and more or less chased off the premises as it was turning back into a normal restaurant. I understand there are set times, but this was around 5:40 when the event said until 6. We aren't rowdy girls either, at this point we were just sat at our table chatting as we could finally hear each other due to the music changing. Atmosphere wise the music was good but so incredibly loud it was hard to hear the friend next to me during the bottomless. Definitely not the place to go for a well needed catch up over dinner and drinks. I wouldn't usually bother with reviews but as far as my expectations for an event in London are concerned, this was all very disappointing. After looking through other reviews I see a lot of issues in common with past service.

The food was awful. The service was poor very slow. Very disappointed

I came for a bottomless brunch on the 8th of February as part of a friends 21st birthday. There was about 9 of us. This was the most awful experience i’ve ever had at a bottomless brunch. The food was horrendous, cold and bland. I had the pizza and it wasn’t at all how it was described. The drinks top up rarely came round considered it was a £60 brunch each and £45 service charge altogether for the table. The service for drinks was disgraceful, I on several occasions had to go up to servers and ask them to refill our drinks. Their attitude was poor and there was a complete lack of customer service. Although the music was good. I wouldn’t come here again and I definitely wouldn’t recommend it.

The drinks were really good - my mocktail was not too sweet and great flavor. The food was all decently good flavor, I think the presentation can be better. The dessert was ok - could be that my expectations were too high as the Tiramisu was highly recommended by people. In general, very pleasant dinning experience.

Delicious food, brilliant service, a beautiful place with mouth watering italian food. 10/10!

We went on a Tuesday around 5pm. It was quiet so had a drink at the bar before moving to the restaurant. We ordered 2 x 25 layer lasagnes which I know is always excellent. Unfortunately mine came out flat and looked unloved. They made us two news ones which were fabulous and didn't charge us for either. They also gave us some Lemonicni to clear out pallets. Service was impeccable and the atmosphere grew to quiet to cheery as the evening went on. Loved every minute and we were looked after brilliantly. Probably the best Italian in the city!

Visited here for a team dinner. The chicken pasta was average as were the desserts. The tiramisu was the only standout item on the menu. Service can also use some work as we had to wait several minutes between any time from the staff visited our table

Our server Talal was lovely and made my friends birthday feel very special.

Our server Talal was the best! :)

Great food, good portion size. The service was out of this world. Super Friendly, my glass was never empty!

Business lunche for 16 so a large group. Nice atmosphere, very clean. However the layout is such that the waiting staff have to lean over to adjust utensils and serve the food and drinks. Good menu selection, but none of us came away saying "that was nice". Actually the conversation was, "did they turn the temperature down to get us to leave"? We could/should have eaten in the company canteen, our host from AWS wanted to treat us, same....

Not a bad place overall, security shocking not very understanding as there not English, try speaking to the manager at the place doesn’t want to know , wouldn’t try bothering explaining yourself as they don’t want to know !

If you are looking for exceptional service, great food and an amazing vibe then this is definitely one to visit. I’ve been a regular for many years and cannot recommend highly enough!

My daughter has just been to this venue for her birthday for a bottomless brunch, they had to pay upfront and have been served only two drinks in an hour!! Then had the cheek to try charge them £70 service charge. Clearly the staff have seen a young group of girls as an easy target for money. Disgusting

First time for work Christmas party. Food was incredible so would return. Very cold venue. The venue was packed so would have expected it to be a bit warm. It was freezing cold inside.

Mila treated my table really well and had good recommendations for our food and drinks. Thoroughly enjoyable evening, can't wait to go again.

My family and I (5 of us) have started coming here every Christmas to kick off the festivities (this is the 2nd year). This year was absolutely incredible and Dom and Talal made all of our Christmas' already with the service they provided throughout the evening. While they had sold out of some of the items on the menu, they made sure to make up for it and went above and beyond to ensure we went away happy, from complimentary prosecco to a complimentary dessert platter to share, we left speechless and eager to go back again! (No Karen's were made, may I point out!). London is a big place so we considered trying a different restaurant, but it's safe to say we'll be coming back every year, come rain or shine! Thank you again to Dom & Talal for a wonderful evening that we'll be talking about for years. Piccolino also always listen to my notes when booking, and make sure we get a comfortable/accessible spot to accommodate my disabled partner.

Poor service without a smile, and extremely rude bar staff. Came here for a Christmas work lunch, and the unseasoned steak (which I paid extra for) was a very poor cut of meat; half of it was gristle. Chips were soggy and vegetables burnt. Don’t waste your money.

The atmosphere was absolutely fantastic. The staff were very friendly and attentive considering how busy it was in there.. Dom the manager was amazing.. Thank you for a such a wonderful evening. Would definitely visit Piccolino again.

Food was just ok and not as good as the one at Manchester. The food was served quite slow and we could see the calamari was on the kitchen table for more than 10 minutes before being served to us. Also, we did put Birthday on my booking but nothing happened and the staff didn’t serve us the birthday plate at all, which was very disappointing and we didn’t expect this from a restaurant at this level.

Talal was very welcoming and friendly he was chatting and knowledgeable too. Helped with drink recommendations too.

The waiters make you feel at home… highly recommended for the charm of the place and the quality of the food.

Great food, lovely staff but slow service.

We celebrated my best friend birth and we couldn’t have asked for a better atmosphere! We had the best time with delicious food, amazing Prosecco and had an excellent service from all the time! A special thank you to Alessia for taking care of us girls so well, to Luigi the general manager, Nadia, Fabio, Maurizio and the Napolitan waiter. I am looking forward to coming back here soon!

Great amazing food. Talal is so welcoming!! Thank you

Talal provided a great service!!

Micheal was our waiter and he was absolutely amazing. Great food and wine recommendations’ for the Wednesday wine special. Food was lovely and atmosphere was nice. We were there for like 6 hours 🤦🏻‍♀️😂

Great service and food, we had a brilliant waiter (Talal) who went above and beyond to make our experience special and accommodate to our needs. Will definitely be back :)

Talal very friendly. Lovely food great service x

We had such a lovely dinner. Our waiter Talal was amazing

Nice setting and friendly staff Food was quite a let down. The pasta included tomatoes and these weren’t on. Staff helped to get them added, I’m not sure they were intended to be uncooked. Also way too much olive oil.

Quiet yet vibrant, this place is tucked away from Liverpool Street but it is a hidden gem.

Talal was a great host, food was great. At the end he pointed us to a deal to get 50% off the bottles which was great!

Talal was very attentive, will definitely be back!

Went here for a Birthday and had a fantastic time great food options along with good drinks service, the atmosphere was amazing and got everyone up dancing. Would highly recommend for a girls brunch or mixed gender groups. Would definitely go again.

Talel & Gigi exceptional service. Thank you for being so attentive.

Enjoyed the wagu beef lasagna. Excellent service from Talal :-) Recommend anyone in town for drinks and delicious Italian food!

Talal was an amazing host, made sure we were welll looked after

Talal was the best host, and made a birthday dinner even better

Cancelled without a proper explanation weeks after booking, despite a deposit having been paid.

In early September we booked our Xmas party (for mid December) here only, a month later, to be told that we have been double-booked and so the booking has to be cancelled. We're now left with nowhere to go and have made other plans. I understand that mistakes happen, but it is very hard to believe that this isn't simply because they've had an enquiry for a bigger booking. The lesson, quite simply, is that Piccolino can't be trusted with important bookings. To add insult to injury the deposit which we paid has still not been returned 5 days later. Avoid!!!

Best italian food, Beautiful ambience and lovely Service!! Highly recommend when in London.

Great Italian restaurant offering seasonal dishes, pasta, steaks, and much more. Variety of wines, cocktails, and beers.

I'm sorry but I was disappointed with my food at lunchtime today - the bottle of wine was lovely, the service and atmosphere were great, but the food was very lack lustre. It was my birthday lunch, and I had salmon tagliatelle. Well, there was very little salmon and asparagus, but nearly a whole pack of peas! Very poor and I now have stomach ache after so many peas. Also, the portions my friends had were very on the small side - mushroom gnocchi and beef tortelloni. Not only that the online prices were much lower than the actual menu. I have had far better in the locality.

Service as always is fabulous - thank you Talal

Lovely food great service from talal !!

Really enjoyed our dinner, lovely atmosphere, lovely staff

TALAL was really friendly and took good care of us! Coming back for sure

We came often because it was close to where we were staying. It's lucky that there is such a restaurant as soon as you get off the subway. Especially the oysters were very nice 😍🙏🏻

Thank you Talal food was really good

Great Service, Talal was very helpful and polite

Lovely experience, waiter Talal was lovely and friendly. Good views of the city and amazing pizza.

Lovely location, nice staff, just on the pricier end for fairly simple food (pizzas/pasta etc). We did all however enjoy our food and I would go back. The courgette fries were amazing, the dessert though was too rich, even between 4 we didn't finish it (and we like sweet stuff!)

We had a lovely server named Talal he was a wonderful server and made sure we had a 10/10 experience. On top on that the food was delicious!! Would definitely recommend

We had a wonderful time, exquisite food and drink. Talal was a wonderful waiter and delivered exceptional service

An amazing evening at Piccolino’s. We were served by the fabulous Talal with 5 star service. Would highly recommend!

Amazing service from Talal. Great food and drinks.

What a great evening! Delicious food, amazing service (special shout out to Micheal) and brilliant atmosphere. Will be back!

Michael was an amazing waiter! And the food was lovely :)

Talal - his service was 5* Good food and nice atmosphere - recommend

Tamer was a fantastic waiter. Excellent service and a wonderful experience to celebrate a memorable experience.

Talan was amazing. Very atmospheric setting. Happy with the food. Also away from the hustle and bustle of central London. All round a restaurant I would recommend

Amazing meal for my graduation! Beautiful burrata & truffle pasta. Temar was brilliant, very accommodative.

Excellent food , service and venue - staff were amazing

Great food! Waiter Talal was lovely :)

Thank you Talal for the amazing experience!

Visited this restaurant briefly on a Thursday night quite late. Food was nice, staff were friendly and service was good (thank you Talal). Toilets were far from clean (this won’t stop me from returning but it’s an observation).

Very good great service was 10 out of 10 very kind was on service when we neeeded him made it 1000 out of 10 as it was my mates birthday Fabio

Excellent service by Tamer thank you!

Very good restaurant with attentive staff and great food, Talal was especially helpful for both of us and we would recommend highly

Talal was amazing all the stuff was amazing thank you so much 🌹

Came here for a friends birthday and it was a lovely time. The food was great, had the calamari, ragú and chocolate fondant - drinks were also lovely. The staff were extremely attentive - service was really great. Our waiter tamal was excellent as well. Would highly recommend.

Talal was great celebrating my birthday!

My favourite place in London I had couple drinks with friends and veg pizza on Friday evening. and talal was a great server. Thank you for lovely evening.

Best Spag Bol ever Harrison Aged 7

Great service from Talal and amazing food! Thank you!

Talal had great service really made the experience enjoyable

The food was great ,location was very nice but what set our dinner apart was the great service, mary was a lovely, wonderful attentive service highly recommended!

Had a wonderful meal here, the service from Mary our waitress was amazing, she was so attentive and made sure we had everything we needed. The food was amazing as well and felt very authentic to Italy.

Lovely food and great service! We got served my Mila today who was full of joy which makes the experience that extra special

I had such an amazing experience because of Mila. She was so sweet, very considerate, classy and demure.

Amazing food and very happy with our waiter Talal. Highly recommend this place 👌

Visited Piccolino and sat in the lovely outside area - very peaceful and food was all delicious. Wonderful attentive service from all staff and especially from Talal. Would definitely return in the future - penne arrabbiata is lovely 😋

Good food, lovely atmosphere and great service from Talal!

Excellent service - talal is the best

Mary was a wonderful waitress and very attentive to our table. I will definitely recommend

Faultless. Great food, lovely room and the waitress Mary was knowledgeable, good fun and attentive. All six of us loved it. Well worth the visit.

Tamer was so attentive and chatty. Really made the experience

Excellent food, fantastic Italian food and the menu including both pasta and pizza. Staff were excellent and provided top quality Italian service!

The food was amazing and Tamer provided us with the best service possible with best energy. I could not be more comfortable and happy. I appreciate the service highly. Will definitely be back for more thanks to him.

Mary was brilliant, so attentive and lovely and couldn’t do enough for us!

we sat outside with a good view and had lovely food and cocktails. Fabio served us, an amazing waiter, very friendly, would definitely come back!

Mary and Fabio were amazing, we got the carbonara grande and bottle of wine and it was a great experience and very affordable

Mary and Fabio have amazing service. Great food!

Was there for my bosses birthday party. The food was ok. The service and atmosphere was good.