Piccolino in Runnymede

We dined as a family of 6 adults to celebrate 3 birthdays. This was our first occasion and we were prompted to book after having a lovely meal last year at Piccolino Liverpool. Trying to find a car parking place is an issue and we nearly couldn't park. It was a little chaotic with some cars waiting to park and others picking up. Once inside though, the ambience and decor are lovely. We sat in the main dining area which was very busy and having reserved, were promptly taken to our table having been asked whether or not we would like a drink at the bar first. The service from our waitress was superb / faultless. One of the starters came out wrong but was promptly rectified. I am a coeliac (gluten free) and she was knowledgeable enough to know that the oil in the fryer would be cross-contaminated. If we can be very critical, it would have been nice to have a drizzle of oil on the carpaccio but it was still excellent. All main course were excellent and my wife particularly liked the wagyu lasagne. I chose a gluten free seafood pasta. Whilst it was cooked very well, the amount of shellfish was lacking slightly. Deserts were excellent. A nice touch was the little birthday cake and the waitress also brought out a gluten free desert not knowing if it was my birthday as well. The bar area looked lovely and the cocktails we had were very well made - and also very reasonably priced. Towards the end of our meal, a member of staff took two big bags of rubbish through the restaurant, past our table, to dispose of in the bins outside. I have never experienced this before in any restaurant and it was not pleasant when having a nice meal. That aside and bearing in mind the excellent service from our waitress - which is a very important factor to me - we will definitely return.

Go here at least every few months. The atmosphere is lovely all year round, especially in the summer with the roof opening. There is always a warm welcome from the manager and often we have Klara as our server who not only is very attentive but remembers so much, she is wonderful, always smiling. The drinks are good and the food, well I've fallen in love with the Wagyu Lasagne, i hope you never take it off the menu! See you soon.

what a lovely place! great vibe, lovely bar and restaurant! then it goes downhill unfortunately! food is very average, i had nice arancini starter, husband had bland unseasoned squid, i had mushroom risotto for main which was full of grit and tasteless, husband had a seafood pasta with very little seafood! such a shame you can’t cook a half decent plate of food, bill came with other people’s drinks on it??? first and last time we will dine here i’m afraid! such a shame!

It was my 60th birthday. First we were told the two cheapest bottles of wine weren't available. At least two fish options also not available . Starter arrived and was lukewarm. Overpriced steak and chips for both myself and my husband. Not even offered bread, despite the prices of everything else, including sides that had to be bought separately . Husbands preference for medium cooked steak close to blue. Seating quite drafty and toilets freezing. Finally bill came with wrong wine charge. I was looking forward to the evening which, while not disastrous, did not meet my expectations . At least concentrate on getting the food right. We have dined here previously and all fine . Disappointing

Amazing place for celebrating anniversary 😘 I went there with my husband walk in the women staff is amazing warm welcome and give us menu and details all food and drinks After we have ordered beef and Indian guy brings food not smiling and I ask black vinegar he seem not happy and just drop not tell us anything that is too rude , But place very unique and very comfortable and romantic for family and friends I really like my food I order and my husband happy to have meal that Thank you

Beautiful place, very friendly and professional staff and amazing food: really tasty spiedini di pesce and linguine alle vongole!

Had a lovely lunch experience with my wife and my new born, staff was lovely and very friendly, we order risotto and calzone which was amazing !!! Restaurant look lovely and recommend for any occasion

We had a lovely xmas lunch and would definitely recommend Piccolino ,it is a lovely restaurant and Very friendly staff,

We went for a birthday meal, but it took 25 minutes to find somewhere to park. Two of our party had to jump out to save our table! The giant car park is sadly, it seems, not reserved for patrons. Unfortunately for this reason we will not visit again. Way too stressful for my MIL who was driving. The service was excellent. The food was mixed. Two of the party had versions of bruschetta. One was fine, one was tasteless, but both were on toast so tough that we had to borrow steak knives to cut it. Arancini, carpaccio and shellfish were all very good. Mains also mixed. Pastas all good, but the steaks are not cooked well. I would have sent them back (delivered very rare, ordered medium rare). At £40 a steak this isn’t really acceptable, but the people in our party didn’t want to cause a fuss. To be fair to the venue, I have no doubt they would have fixed it without question, but we all wanted to eat together so the steaks were keep as is. All in all we had a lovely time. We don’t mind paying the prices Piccolino charges, but to be honest I expect way better quality from the kitchen.

10/10, food was excellent, the Bruschetta was a bit rubbish, cherry tomatoes were massive! But Lottie was the best served I've had in ages, thank you so much!

Beautiful place. Staff are amazing, especially Beth. Food is stunning.

Just came by for drinks to see the newly renovated terrace and sat on the bar - the young lady that was serving us really made the night so special. Cocktails were awesome and so was the atmosphere! Definitely recommend thank you guys

Lovely food, drinks and atmosphere. We come here regularly and use the rewards scheme (which is great). Tonight we were looked after by Royden/Mario who regularly goes the extra mile for us ! He’s a credit to the team, recognising and greeting us each time we come, providing a friendly and personable service ! :)

Fantastic first visit, great atmosphere and staff working their socks off, Loti provided excellent friendly service and gave some great recommendations.

As usual Piccolino was phenomenal! Had a wonderful time on the bar before dinner - and a big thanks to the floor manager Jordan and our waitress Loti. Will be back

An incredible spot for authentic Italian in Surrey! I went with a friend for late lunch, even at 4pm the atmosphere was incredible! Huge thanks to our servers Yordan and Mario for their stellar service and recommendations - the truffle carpaccio and truffle prosciutto pizza were mouth watering. We’ll definitely be returning!!

Stressful for me as they did not break the bill down and wanted payment for full bill not sure if I will go again as that spoilt my night

Only had drinks, but the place is lovely as are the staff, and the food that I saw being brought out to other customers looked nice.

One of the most overrated restaurants I’ve ever been to. Atmosphere, seating, bar all fantastic. My calamari starter was unevenly seasoned, some pieces bland and others extremely salty. Some of the prawns in my prawn linguine main were way overcooked, mushy and vile. The pasta itself was bland and lacking seasoning. Davide invaded my personal space several times, leaning so close to me that I could feel his breath on my neck (shudder) and I found his long dirty nails gross, especially as he was handling plates of food. Overall okay, but far too overpriced considering it’s a glorified chain restaurant. I now understand why the Trip Advisor reviews rate this place one of the best in the area. The wait staff basically pressured my friend into leaving a good review in front of them. If you’re after decent Italian food, might I recommend Donatello?

Attentive helpfully staff, always good to call in for a quick lunch, or more leisurely meal

First time at Piccolino, certainly won't be the last. Everything was great, can't fault anything. Staff were brilliant, lovely atmosphere and as for the food - delicious. Had the meatballs which were the best I have ever had. Why have we never been before????

Excellent mid-week dinner. Delicious food and very professional service from all the staff. A very enjoyable evening.

Nice place to hang out with friends and have a drink. Food is pricey for a regular customer but if you want a nice pleasant bar environment with light entertainment then this is the place to go.

Had a lovely evening here for birthday celebrations. The atmosphere was lively in a very nice way with the DJ and other tables celebrating. Food was very nice. The reason for my review is to thank Lottie for being so wonderful, she really made the evening, was attentive and hard working and very knowledgeable about the menu and wine list - she's a star!

Super dinner with a friend. Lottie provided excellent service. My steak was well cooked, tender and delicious. Thank you.

Came in with a friend, had a very good meal - I ordered the salmon tagliatelle. It was decent. The experience was made better by the waitress Lottie, who was excellent!!

A wonderful dining experience, we were there for a family wedding dinner on Thursday,the food was beyond delicious, service could not be bettered. I really can’t describe how perfect the food, restaurant,service was,I have to say that it was one of the best meals I’ve ever had in my life, a huge thank you for making it a special occasion.

I always come to Piccolino for my business meetings and I really must say this place is wonderful. From the service to the drinks to the food, I really recommend a visit especially now with the renovation. Beautiful environment

Our waitress Lottie was amazing! Couldn’t have done more, perfect service! Would come back again just for her. And have just booked for 15 at Christmas

Uncomfortable seats, mid food food for crazy prices

Excellent service, food outstanding.

We had a wonderful experience celebrating a birthday. Daisy was our waitress and couldn’t do enough to make sure we had a special occasion. The food was exceptional, thank you to the chefs for such a special meal!

Great meal at Piccolinos sat outside on a sunny evening. We had some great fish starters followed by perfectly cooked steak and a really nice truffle pasta dish. Daisy was our server, she was great and did everything to make sure we had a great experience, wonderful service. We will be back 👌🤌

I've eaten in a few Piccolinos in the past and they have always been very good. Unfortunately this site was a little sub-par 🫤 I visited here for a Business Lunch one Wednesday, the Service was very good, the atmosphere was pleasant, but the food was not great. Both of us ordered Spaghetti Carbonara, a simple meal, so it should always be perfect. The meals we received were poor, very salty and very dry (like they had been left under a heat lamp for too long) 🤢. I've seen microwave Carbonara taste better 🤦‍♂️ I won't be rushing back to this restaurant in a hurry 👎

Went to celebrate my Mums Birthday, food and service was amazing. Would highly recommend.

Daisy was a brilliant waitress. Her recommendations were perfect..

Daisy was really great! Recommended amazing dishes and was kind throughout. Give the girl a payrise

Daisy was amazing thank you for the amazing service for my mums birthday😁

Daisy was amazing and attended to us so well

A lovely place with a nice vibe, great food and good, attentive service.

Really nice restaurant lunch course is resonable price and good service and taste

A pleasant reasonably priced lunch, comfortable on the upstairs terrace. Wouldn't want to sit outside downstairs in the traffic fumes. Better than I remembered the place from the past when the service had been poor and the food expensive for what it was. So the lunch menu was a pleasant surprise

Daisy was lovely as are all the team every time I go

Lovely lovely evening celebrating my mum’s birthday. Daisy and Anya were very attentive and lovely, would recommend 🤍

Great experience from Daisy! She recommended certain dishes and was very attentive.

Great food great ambiance and our service from Emily was fantastic very understanding with our 5month old

Emily was lovely !!!! Fast service and a beautiful presence. Lily was also amazing: so sweet and talked to us before prosecco. These two are definitely an asset to the team !!

Celebrating a graduation, Daisy was absolutely lovely and brought a special dessert for her. Staff, food and service were excellent

Fab service by Daisy. Wonderful food.

Daisy was the best. Lovely food and great service all round.

Such a lovely meal and experience. Special thanks to Daisy for looking after us.

Lovely last minute booking for my partners 30th birthday! Daisy was absolutely lovely- so attentive- even sorting a surprise little birthday dessert!

Daisy was an excellent server, thank you 🤩

Amazing food and service from Daisy.

Great service from daisy! Food is always good as well!

Attentive and polite staff, friendly service, excellent food and we got a free cake for our anniversary! Awesome!

Food and drinks were fantastic, Daisy was really nice and attentive. Fantastic experience and would do again. Football was playing and plenty to drink, food was great.

Always a great visit. Service is always Exceptional

Daisy took great care of our party and was very attentive.

Daisy was are server she was really nice and welcoming and we really enjoyed the food

Absolutely lovely meal, our server Daisy was lovely, friendly and helpful, as were the rest of the staff. We had two young children with us who were made very welcome and all of us really enjoyed our meals and drinks.

Outstanding food and service. Great atmosphere and a really welcoming team. Ideal for couples and families. Really lively on Friday and Saturday night. Big shout out to Klara

First time here and the staff especially Daisy made our experience perfect! We were looked after from the moment we entered and would come back 💗🍴

Had a great anniversary evening at Piccolono’s. Service was excellent and the food was superb. The best dinner we have had for a very long time. Will be back very soon

I hosted 15 people at the restaurant which was booked over a month ago we were put upstairs which was pushed in a corner very tight . The service was awful we had to wait over 25mins for our drinks and at the end of the evening I had to go up and ask for the bill . I would not recommend. It used to be such a great place to go

Was served by Davide. Excellent service and food. Very prompt with service and well looked after. We wil be back.

Luan was great, so friendly and attentive! will be returining. The food is my favourite italian in the whole borough! I am so thrilled with the service here

Our waiter Mario was absolutely fantastic! So attentive and gave us everything we need! He was extremely professional and polite always happy to explain each dish.

Great meal excellent service by Emily

Can’t go wrong. Davide looked after us very well.

Always love it here, Davide was really helpful with recommendations.

one of the girl staff bumped into my wife and knocked her drink over and didn’t replace it or say sorry..

Amazing service as always and great food.

Great food, great service, thank you Karim for looking after us.

Lovely food and staff. Karim was excellent. Will definitely recommend

Excellent service and attention to detail. Fantastic menu choices to cater for all tastes. Great choice on the drinks menu for beers, wines and spirits. Some good traditional cocktails on offer as well. Not the cheapest establishment in the area, but very popular nevertheless. Free kids meals on offer if you become a member through the app. You need to spend quite a chunk to begin receiving any rewards for your loyalty though. Well worth a visit for those special occasions!

David was very helpful and friendly. Good recommendations

Great place to eat out but a bit pricey.. could do with some levelling down to other places in town !! Still great atmosphere and fantastic selection of dishes and Italian wine

Excellent service from Davide, charming and accommodating

Great experience. Davide was great!

Davide served us was a good experience

Fantastic experience from start to finish. Restaurant was very pleasant and nicely laid out. It was great that the restaurant tables are nicely spread out so you can hear the conversations of the people you are with rather than you sat on the knees of the people right next to you! Staff were very friendly, welcoming and helpful. Food was delicious and great value for money. Service was not rushed which made the experience even more enjoyable. 10/10

Great food, lovely service from Loren 🙌🏽

Great food, excellent service. Really good atmosphere.

Lovely meal! Thank you for the great service Vlad!

Another great meal. Great service from Vlad

Delicious meal in a beautiful setting. Very attentive service from Vlad, thank you!

We have visited the restaurant half a dozen times in the past 2 years & we have always received excellent service (Loti) and the food has been exceptional. One member of our group is Gluten & Lactose intolerant and Loti is very knowledgeable on the alternatives.

We were served by Karim who was exceptionally polite, informative and accommodating. He was truly a credit to the company and was friendly and welcoming. The food was brought out fairly quickly and we were pleased with the food; it was not the most incredible food we had ever tried, however it was still truly delicious and tasty. I would like to mention that I felt the attitude of two staff members at the bar was fairly poor; I asked if they provided a Grey Goose Raspberry and Lemongrass Vodka and they said no and when I asked about other options they continued to answer in the same blunt responses - they did not bother to offer alternatives and felt they were quite rude and impolite. However, Karim and the quick service made the overall experience very good and I recommend it if you are visiting Stockton Heath!

Enjoyed the food - Great serviced from Karim

We ate at Piccolinos tonight and had such a fabulous evening. Karim was our server and he was absolutely lovely!! He was so attentive, friendly and professional- he really made our evening! Thanks so much, Karim

Lovely meal , service excellent (daisy),

Karim was amazing. Great experience. Very friendly and personable

After entering the restaurant, we were greeted and given water for the table. However, we then waited 20 minutes plus to even be seen again to take our order. We are a young couple and I did not feel as we were treated with the same regard as others whose appearance was older and wealthier. The restaurant was not busy and our waiter had only spoken with one table, the whole time. I understand the need to engage with customers but he disregarded the rest. I could see other customers getting frustrated with the speed of service. Once finally being seen, the waiter seemed annoyed and acted in a rude demeanour towards us, very blunt especially in comparison to the other guests he’d served. The “optional” service charge was not optional and was placed straight onto the total. Personally, I didn’t feel our waiter deserved it. Will not be coming again. Very disappointed in comparison to my past experiences here.

We went for my step daughters birthday, the barman heard us saying 'happy birthday' to her, and made her free birthday drink 🍸. The good and service was excellent. We will definitely make another booking not just for birthdays.

Had a great night, Emily was fab.

Delicious food and gorgeous wine. Our server Emily was fantastic. Me and my friend had a lovely evening.

We had a large table for eight. Burrata appetizer was nice (but expensive!), the burrata should have been more creamy really therefore not the best quality (for the price). Main of LINGUINE AI GAMBERI was OK - lots of linguine, cooked well, on large prawn but very few other prawns. Service was good. Rather noisy as quite a cavernous room. £££

Great experience! Went with my partner, we had a good time, great food and friendly and attentive service! Definitely recommend!

Had a very nice meal with great service from Karim he was very attentive.