Piccadilly Whip Ice Cream and Coffee Emporium in Tower Hamlets

💥 WARNING: Think Twice Before Booking Piccadilly Whip Catering Limited Extremely disappointed! I booked Piccadilly Whip for Tia’s Holy Communion party in May and believe I made the requirements of my booking very clear. I specifically asked for ice cream cones to cater for 50 people. I was quoted a total price of £150 for this to which I agreed and transferred a £50 deposit straight away. On the day of the event an ice cream van arrived and the lady serving asked my daughter whether she would like a cone or sundae. I assumed that as she had openly asked this the sundae’s were included in the originally agreed price. Once my daughter was served I left and returned inside. After a few minutes I noticed that guests were returning from the van with various different ice creams, lollies and slushies. When I questioned this with the guests they informed me that they were being given a choice by the lady serving. I did not question this as I assumed that being a business who had taken a very clear order and as I had been given a flat price for a service, the staff member would have been made aware of the booking details. As I returned outside to check on the guests I witnessed the lady serving offer an indecisive child a slushie. I approached to pay the balance of £100 as agreed and was astonished to find that the balance had increased to £202. When I queried this the lady quite openly told me that she had been instructed to “give them whatever they ask for” I was then given the phone to speak to someone from Piccadilly Whip who was nothing short of rude and condescending, even stating that he had done me a favour (despite the fact that my original booking and deposit was taken) by having someone attend the party at all as they were actually booked up. It turns out the van that was at my property was not from Piccadilly Whip and was another company that had been arranged and clearly not informed of the booking details. After a few minutes and nothing but excuses it became clear that the conversation would not reach an amicable outcome and I had no choice but to pay the increased balance. As I had not prepared for forking out an additional £100 in cash and having no cash in the house I then had to go around and ask party guests for cash which was absolutely mortifying 😩 Despite making a formal complaint to Piccadilly Whip I have not received an apology, much less a refund or any other gesture of goodwill for what was clearly a cock up on their part. I certainly won’t be using them again in the future and would advise anyone else looking for an ice cream service to look elsewhere!

Why is this ice cream van trading by a primary school without a trading licence for castle point council every afternoon this week when he has been told by the council he is not allowed to without the correct licence, he is very expensive and it isn’t fair on the children’s parents that cannot afford it, also he completely blocks the footpath which isn’t safe for the children

Abzocke! Es standen keine Preise am Eiswagen. Wir haben für ein normales Softeis 8 Britische Pfund bezahlt. Das Eis hat noch nicht mal geschmeckt. Das Geld kann man sich sparen!

£10 for a plain vanilla softserve ice cream. Honestly!!!!! I bought 3 softserve ice cream, no topping, no chocolate, no fancy cone. £30! This is just ridiculous and more than the high end Venchi Italian ice cream which is far far better. I feel stupid and cheated.

By the time we got to the Tower of London our family was hot and bothered by all our city sightseeing. The little one immediately spotted the ice cream on offer and the slushie machine so we had both. The young lady running the place was very kind and patient. My niece loved the little palm tree cup she got to keep as a souvenir of her visit and we enjoyed some great tasting icecream as an ideal refresher and to recharge our sugar levels!

Very nice service and very nice coffee verity with flavours not to strong just the right amount love the cakes and ice cream and hot dogs going again everyday love them so much very nice to talk to and always service with a smile

2 hotdogs, w cheese. £24!! Come on!! I realise that places like this have to pay rent, but seriously?!? Talk about stiffing tourists for prices! The hotdog wasn’t even particularly good, rather watery to be frank, and 2 pounds for a (small) handful of cheese scattered on top. Extortionate!!

Wow, it's great taste indeed. We stopped here and tried a few different dishes. We love the taste of the ice cream, it's amazing. Next time you visit, try the Pistachio, its taste is amazing.

Posto terribile, panino freddo e commesso che non vuole scaldarlo. 4 hot dog, 23 sterline buttate via. SCONSIGLIATO

DO NOT EAT OR DRINK HERE!! I ordered 3 hot dogs, and the guy told me he gonna give us the chilli hot dog. I told him that I don’t want it, because we don’t like spicy, he told me, this hot dog is not spicy. I asked him 3 more times if he is sure and the answer was always don’t worry, it’s not spicy. When we got the hot dogs, I couldn’t even have more than one bite, because it was crazy spicy... I went back and he said sorry, I didn’t know that’s gonna be spicy for you... well, we just throw them away... £21 rubbish!

We stopped by this place to get a warm cup of coffee and hot chocolate. Never again. They were both so watered down that it seems they reuse the same coffee grain and chocolate mix 20 times. I did not expect an Italian espresso, but for the price, we expected it to taste like what we ordered. Just awful!

Well this place was recommended by one of my friend and it turned out to be quite disappointing. The Ice cream was good ,but coffee tasted terribly bad.

I love Ice cream but this is not the best I have tasted, I have tasted better for less money but that's London for you (Top prices)

I heard a lot about this place from my Friends in India and really wanted to come here and let me tell you i was not disappointed. A must visit place for Ice cream Lovers.

delicious ice cream and coffee service very good prices reasonable moderates staff friendly location nice

Before visiting the Tower of London, we thought we would have coffee. Piccadilly Whip seemed like a suitable choice - wrong. At this permanent footpath outlet, we ordered two cappuccinos, a latte, a mocha and a hot chocolate. So bad was the coffee that all were thrown away unfinished. Only the hot chocolate could be consumed. (Lucky that person!) Do not buy from here. Too late we found far superior outlets around the corner closer to the Tower entrnace.