Phoenix Palace in City of London, Westminster

Was lovely, Saturday at 2pm extremely busy, felt like a fast food place then a high end restaurant However food is top tier

Very authentic Hong Kong cantonese food. Food is amazing, service is excellent as well. The restaurant is full of people all the time, better to book a table before you come. Great atmosphere.

Celebrated a friends birthday. Service was good, staff were attentive and polite, surroundings very nice. Excellent food. Slight negative is 13% service charge which is a bit excessive.

The food and service was amazing. The food was very authentic and had a lot of dishes to choose from. The staff was very friendly towards us. Definitely recommend coming here!

It is an enduring brand with more than 20 years history. A high-end restaurant with traditional Chinese characteristics. Cantonese cuisine is very sophisticated. You can taste that the ingredients are very fresh and the sauce is very delicate and delicious. The chef controls the heat very well. We ordered roast pork and roast duck. The skin of the roasted pork is very crispy, and the roasted duck is also amazing. It made me feel like I was back in Guangzhou again. 👍

Only ordered dim sum dishes and very disappointed with the quality. The glutinous rice wrapped in lotus leaf was oversteamed and the rice was all soggy and resembled congee. The prawn hargow and beef dumplings were also overdone that they appeared to be reheated again and again. Definitely nothing seemed to be freshly made. The only dish I enjoyed was the fried pork and prawn turnip cake as it was supposed to be fried so perfect for those who enjoys well fried dishes. Ordered 4 dim sum dishes and a coconut sago pudding. Bill came to almost £60

Speedy and attentive service. Food was amazing.

Excellent food. We had a large party of 18 people for dinner. Service was good and the food excellent. Be aware, parking is always an issue in this locale in London. Some good NCP car parks nearby but always book a parking space prior to travelling.

Excellent food , wasn't too busy . Service was very good

Decoration is very nice, traditional Chinese feel. My chair was a bit rocky, the joints were loose. On arrival the guy was very surly and unfriendly, just took us to the table and left. After 15 minutes we had to ask someone to come and take a drinks order. Basically, every time we wanted something we had to call someone, they didn't bother to check. None of the waiters seemed very friendly. A smile here and there wouldn't hurt, especially since the service charge is 13%. The food quality and taste was pretty good, but a lot of the portion sizes were very small. The steamed sea bass was very good, and the fish looked fresh. However, next day my mouth was very dry, so I guess they use a lot of salt or MSG. Overall, not bad, but probably better venues locally for the price.

The ingredients tasted so fresh, and every dish was full of flavor. The presentation was stunning, and the atmosphere made it even better. Highly recommend the seafood dishes!

Nicely decorated, and generally comfortable. Very good dim sum but expect to pay a bit more than Chinatown.

Came here for Dim Sum, food was decent quality and service was fine, food came quick but had to re-ask a couple requests. Nevertheless still a very good recommendation for dim sum that isn’t in Chinatown.

Excellent and vibrant restaurant , staff are very pleasant especially the waitres Karmen and the manager Charlie keep up the good work

Haven't been here for a while but the food remain nice and authentic. Dim sum is highly recommended. They are always busy specially Sunday, no booking needed. Just walk in and usually the waiting is fast.

A fabulous classic Cantonese restaurant. The dim sum and the Cantonese dishes are extraordinary. Maybe they should promote themselves more on the internet. Any way it is an excellent restaurant.

They put too many msg into the food, I got headache and very thirsty. The service was not as good as before. Quality declined.

Very good food...and with 13% that's the company policy

The female senior waitress gave very poor service. She told off her colleagues in front of customers and wore a scowl on her face most of the time. Very unapproachable behavior. We don't expect over the top service but basic manners should apply in a customer service industry

里面的环境充满了浓浓的中国味，墙上挂着老板和明星、政客的合影，真不愧是明星们常来的地方，老板也超帅，留下了深刻印象哈哈哈。我点了豉油王生煎带子，简直好吃得没话说！外皮酥脆，里面的鲜美恰到好处，完全不油腻，真是让我一口接一口。老干妈脆鸡球也做的非常妙，没想到老干妈还能这样做！非常难忘，非常满意，非常推荐，祝老板生意兴隆

我们品尝了凤凰宫的三道招牌菜，真是令人惊艳！咕咾肉甜咸适中，外酥里嫩，口感非常好。砂锅牛腩煲炖得非常软烂，味道浓郁，每一口都入口即化。而且，葱爆羊肉中的肉质非常鲜嫩，没有一点膻味，口感极佳，调味也恰到好处，完美融合了质感与味道。餐厅的氛围温馨优雅，传统的中国艺术品让人感受到浓厚的文化气息。服务员热情周到，让我们宾至如归。从创意十足的京式干炒牛柳丝，到入口即化的牛腩煲，每道菜都色香味俱佳。这是我在伦敦吃过的最棒的中餐厅！强烈推荐给所有爱好中餐的朋友！

The food here is way way way better than any of the ones in Chinatown.

Went to phoenix palace for dim sum. First impression the decoration felt unreal because i seldom frequent Chinese restaurants with decorations. Food wise, we had one dim sum that wasn't warmed up when it arrived. But they replaced it with a newly warmed up dim sum. Service was good. Our tea pot of tea was filled up without us asking them about it. There were quite a lot of tables filled up and it was quite a good atmosphere. All in all. Not a bad place to go for dim sum.

I took my family to Phoenix Palace for dinner based on the good reviews. The decor was lovely and it seemed busy. The waiting staff were pleasant however the food while plentiful was not. Our spare ribs were dry, hard and flavourless, we couldn’t eat them. The sweet and sour dish was lacking flavour as were many of the other dishes we ordered. I’m not sure how you manage to make sweet and sour without much sweetness but it happened. This could be forgiven if it wasn’t for the high price of the dishes, the total per head worked out at around £45, for a starter, main dish, rice and soft drink only. Maybe we were unlucky with our food choices but I will definitely not be returning.

East side -west Rajib is the best!! Real good food & atmoshpere

在伦敦最地道的一家粤菜，而且价格非常合适，是我来伦敦的首选。吃一口回味家乡味道，基本盲选不踩雷！强烈推荐口水鸡，非常经典的味道，鸡肉比其他家餐厅的嫩很多，而且酱汁的香味浓烈地刚刚好，是我每次来都要点的菜了！也可以尝一尝他家的烤鸭饭和点心虾饺，搭配一起吃真的绝了

Came here for a wedding reception. It was possibly the most food I've ever seen. The banquet was excellent, my table was just disappointed to not be able to finish it. I'd be happy to come back for another banquet with some big eaters.

A very nice food with good ambience and service was great. Rajib service was excellent

Never disappoints going back here!

Rajib was amazing. Recommend great wine and food. Also was too humble to take compliments. Any restaurant is lucky to have him.

Beautiful decorations and exceptional services. Food were great and high quality, and not too salty or too much MSG.

We went for early dinner. The food was okay—I had hoped for better based on the recommendation I had been given. It seems very expensive for food and service that’s just mediocre.

Excellent service. Thank you. Willie Sept 2024.

A great Chinese restaurant for dinner. Been numerous times on different days and always the quality is top notch! Great fun during Chinese New Year often getting to see the Lion dance.

Great food, service could improve but would still recommend

One of the best Chinese restaurants I have been to in Central London. Great food, excellent service & clean amenities.

Excellent food nice people enjoyed every moment in there would highiy recommend food here all staff very nice beautiful restaurant

This place has a hygiene rating of 2 (best is 5) as of March 2024 - I'll not go.

I ate dimsum - scallop and asparagus and poached peking duck (which I couldn't tell was duck) and the dumplings were soggy and gross.

Extensive (and expensive) menu but the cheapest and poor quality ingredients…

Great food and attentive staff - Good for big groups and parties. Nice atmosphere and extensive wine list. Perhaps not the place for a date or a casual meal for 2. All round very good - 7/10. Thanks all!

An authentic Chinese restaurant that has a great menu of food and wine.

I have tried a range of Phoenix Palace restaurants around the world, including in Hong Kong, New Zealand, and London etc. This one has the lightest taste and authentic Cantonese-style food. The service is also quick and efficient.

Great Dim Sum, The food was served hot and appeared to be freshly cooked. I have been eating dim sum for over 25 years and in recent years it has been hard to find really good dim sum, this was probably the best i have eaten in recent years. great attentive service which can also be difficult to find in some of the more well known establishments. It is slightly tucked away in a side street, this I believe is a big plus.Other restaurants located in baker street etc do not seem to value thier customers as much as the Phoenix Palace. Happy to recommend and to return.

Have been coming here for years but hadn't been for a while. Service fantastic - food a lacking unfortunately and came out within 5 minutes which is rather telling. I thought they might have modernised their selection but it is the same as it has been for 30 years plus. Wouldn't go again I'm afraid.....

First Chinese restaurant when I came to London. Taste okay and the portion quite good. I like the pecking duck and beef black pepper. Also the crab & corn soup is good too We cake here in big Group around 100 people but the service is fast and good

This is up there for one of the best Chinese restaurants in Central London. Taste, flavours, and quality

It all started when we were given a table right next to the waiter stool. We were constantly observed by the staff, who kept on patrolling the area. One of them could barely understand the language and ended up leaving. Another waitress aggressively chopped the duck and rudely placed the dishes on the table. The atmosphere was unpleasant. When we asked for the bill, we noticed an added “descretionary service charge” of 13%. That meant that leaving a tip for the service should have been optional, and not automatically added into the total cost. Upon a confrontation with another waiter about this matter, he responded incredibly out of line: “Yes, it is mandatory to pay this fee, unless you think our service is bad”. Of course, as the situation got really awkward we ended up paying the fee, and feeling regretful afterwards. Whilst the food was worth its value, such an atosphere with insensitive and incompetent service ruins the overall dining experience.

It’s wonderful to think about our long-standing connection with Phoenix Chinese restaurant! 🥟 The fact that it has evolved over time, from an Indian restaurant, Viceroy of India to another Chinese Restaurant called, “Trade Winds”, to its current Chinese iteration, Phoenix Chinese restaurant! 🥟 adds a layer of nostalgia. And the telepathic connection we feel with the venue is truly intriguing! 😊 Now, let’s talk about those “Onion Cakes.” While many Chinese restaurants in London offer a variety of dim sum, it’s exciting to discover a unique dish that sets this particular restaurant apart. Unfortunately, I don’t have specific information about this dish, but I recommend exploring more about it during your next visit. Perhaps you can inquire with Charlie, the commander-in-chief, and learn more about the story behind these onion cakes! 🌟 The ambiance sounds delightful, making it an ideal spot for celebrations or romantic meals. Our compliments and appreciation for the staff will undoubtedly motivate them to continue providing excellent service. 🙌 Wishing the restaurant continued success as they strive for the peak! 🎉 If you ever need more restaurant recommendations or have any other requests, feel free to ask! 😊

Ray is professional! Fantastic hospitality, thank you.

Fantastic food and excellent customer service. I would definitely recommend without a doubt . However a £14 service charge for two people is quite ridiculous!!!!!

Always enjoy the Phoenix Palace. The menu offers great choice. My last visit was for a takeaway. Though the £80 bill total was a bit of a shock!

Wry authentic vibes.. and the food is very close to traditional Indian Chinese. Loved it !

Amazing food!!! the family really enjoyed it. Service was impeccable. Definitely recommend this restaurant to everyone

Amazing food and service. Beautiful resturant

It seems like a classic Chinese restaurant. Quite noisy. I was not at all impressed with the food. Maybe with the exception of the dumplings. The service is average at best. The atmosphere is unimpressive.

Portions small. Too greasy. Rice is rationed. Price implies higher quality but the margin of improvement is small in comparison to much cheaper options in London.

Excellent Dim Sum, enjoyed it. I’ll go there again

We were wondering why we haven't been back here in years, and after eating dim sum here it was so disappointing. We visited in the early afternoon so the quality should still be fresher than later in the day. Dim sum was just not good, it was stale and not tasty. So sad because we love the interiors and vibe and was going to make it our new monthly family dim sum spot. Alas it is not to be and shall only be for a once every 2 year trip instead!

This has always been one of the greats in our book of Chinese restaurants. Popped in for a quick meal and service was great as was the food. The only complaint I had was that it is pricey!

Now one of my regular and I really like them. Lot's of good food and dim sum most of the the day, once you go a few times you also realise they are friendly just very busy!

Good food but need to make exaggerated moves to attract waiter's attention!

If you are vegetarian don't go they use chicken stock in vegetarian dishes and oyster sauce the chef clearly said check and remind the waitress when ordering any dis but the waitress was very rude and said she has so much to do and rude said don't tell me every time sort themselves out not happy will not be going there again.

I was very clear while booking that I want 100% veg food spoke to the chef too and he said please when you order the dishes clearly state it but the the woman who served us was not pleasant at all every time we called her she was getting bugged every time I told her no chicken stock or oyster sauce she was rude and said don't keep repeating it I have never come across such a rude waitress. We for religious reasons don't eat that and if I make sure as the chef told me I shouldn't be spoken rudely to.She kept complaining they give me so much work to do and I can't cope but can't take out her frustration on us.Sorry not happy and will not be visiting again.Please sort your staff out as we come there to enjoy and had brought some guests really embrasing as we did not enjoy our meal too.This is the worst experience I have had sort your staff out.Please don't go if you are going to enjoy as staff treat you badly.

Excellent food ,attentive staff , not cheap but very good quality . Love the decor . We’ll be back !

This restaurant is 100/10 Food is super tasty and the atmosphere and service is amazing! Can't wait to visit again!

Authentic Cantonese cuisine, good environment, good decoration, good dishes, worth having.

We've been in London for a few days and fancied an oriental meal so booked a table. We arrived perfectly on time and we're greeted at the door and sat immediately. The restaurant was half empty and we soon realised why, the servers were abrupt, and ill mannered to start. When we ordered our food and drinks the server didn't know the menu and told us they did not infact sell venison. I showed him that they infact did venison and lemongrass was under the GAME section of the menu none surprisingly and was not the only venison dish they sold. When they brought the drinks the server placed the drinks and walked away without saying anything he had placed my tiger beer and had infact given my partner a fruit punch rather than the frozen fruit daiquiri she had ordered. I asked her whether she would like me to raise the issue as she has anxiety and she said 'no thankyou' so we waited on our food. The atmosphere was icy and the restaurant was still half empty when my brisket and soft noodles arrived with a plat of belly pork and bao buns... not what she ordered. We raised that issue and the food was replaced shaeinf my brisket as we waited. I should point out I am a butcher and whoever sold them that brisket should be shot. Flavourless and fatty and under cooked the melt in your mouth brisket it should have been was a chew until your jaw hurts brisket. The noodles were overly salty and luke warm. Finally my partners dish arrived and it was salty and far too perfumed with ill prepared lemon grass. In conclusion when in the area I can recommend the little bagel shop in the tube station around the corner instead of this pretentious, overpriced, and terrible jumped up takeaway.

Unfortunately there is no Xero star option Poor quality service ,staff is extremely rude , cold & unfriendly . The food is good but does not justify the quality of service .The waiters come and start clearing the table whilst you are still eating - waiting and wanting you to leave .Truly appalling !!!

Very nice food and loved the squid

We come here pretty regularly for sunday Dim Sum. Always good quality and fresh. Great choice of food and the restaurant is a beautiful traditional place. Great for big groups.

Always a high level of food and service.

Underwhelming. I tried this place out because the reviews were good but after having lunch there i checked the reviews again and realized most of the positive comments were for a different location. The food was bland, service wasn’t great and nothing I had was really any good.

Overall is great. I enjoy the dim sum very much. Antique decoration

Group of 6 of us arrived quite late on a Friday as a walk in. Service was still great and food was excellent. We were given plenty of notice and polite encouragement to order before the kitchen closed.

I came to London to reunite with my family during the Spring Festival and came to Phoenix Pavilion. The Poon Choi here can be described as amazing! Although it is expensive, it is real material. The kids in the family ate a big plate of cured rice by themselves! In particular, this dessert contains fish every year, which not only means good luck, but also tastes good. It can be regarded as Michelin level. Like it, I will come again in the future

Very good Chinese food (spicy) in Soho. I suggest making a reservation, just in case. Clean place and good service. It's usually full, especially Saturdays and Sundays. I ADORE!

Good food, some dishes too salty but not over msg-fied.... Quite expensive but good for a special occasion or if you're in that part of London and fancy a good Chinese restaurant. Service is a bit slow due to how busy it gets.

One of the Soho Houses near Baker Street serving excellent Chinese cuisine. Weekends are packed with people so do pre-book. Toilets were clean and service pretty good despite the busy lunch hour. The dishes can be quite spicy with generous addition of dry red cillies. So if you cannot tolerate that, ask them to recommend mild dishes. On our last visit coffee machine was broken but, they had the full list of coffee on this occasion.

Used to be a great place for dimsum, traditional dimsum tea house decoration. Perhaps it's lunar new year and they're busy, the food turned out to be cold and the service was appalling. Especially one of the servers, bald and stout in a polo shirt, was rude from the beginning - loudly swearing profanity into his phone about a guest not giving him "red packets (tips)", and commenting that our order value is low. With all the other options in London, we won't be returning.

Simply my favourite dim sum and Chinese food in London.

I’ve been here a couple of times as it’s a family favourite. We came here in the evening on CNY this time round. Very welcoming and attentive service. Food was lovely and filling

A place for EQ test! The location is nice. But the foods are cold, staffs are rude, one of the staffs walks around and complains no one give him red pocket (Lunar new year). Our time was too precious to stay long there, so we billed as soon as we finished the food. Usually, Chinese restaurants offer discount for cash; when we asked the staff, he said ‘only £70, it’s not a big different with or without discount’ .

It was my first time celebrating CNY with a close friend's family. The food, service and experience were a solid 10/10!

I really felt the quality of the food is below the others I’ve have been to. The food wasn’t cooked particularly well, such as the spring rolls were not well coloured and soaked with oil, turnip cake lacked texture, most for he dished came out lukewarm, the dumplings texture was quite rubbery. I really got the feeling of Chinese take away quality rather than restaurant.

Food was great, service was excellent

Chicken gyoza was amazing. Beef noodles was mediocre and had a lot of burnt taste. Our sweet and sour chicken was tasting absolutely RANCID. We told the waiter who got very defensive and said that it is impossible and he cancelled the meal immediately snatching it away from our table. When i asked if we can have another one, he said that it will only be the same so he will not be bringing another one. He did not offer to chose another chicken dish from the menu either. Good thing we did not have to pay for this item but the waiter’s arrogance was totally off putting, so wont be returning to this place.

Great friendly and speedy service. Size of portions not clear from Menu so ordered far too much. Also 'fill in the blanks' dim sum menu was confusing for our non-Chinese guests.

I ordered 500ml Chinese rice wine priced £40 and saw something floating in a cup when I poured the wine from the decanter. It looked like a small broken piece of cork. The waiter asked me to pour it in another cup, saying he would talk to his manager if the issue was still there. I think they should have offered a replacement. I didn’t argue as I didn’t want to make a fuss when dining with someone special. The wine was very nice, probably one of the best I had in the UK and China as well, though! I also had to ask to correct the bill because the beer was charged twice. The foods were not bad but nothing special.

I had an hour before catching a training, thought the best place to spend an hour lunch in the area would be Phoenix Palace! I had only two delicious dim sums full of flavours and they reminded me of the food in Hong Kong. The decoration is at another level, great cultural experience if someone wants to feel the atmosphere of Chinese new year.

After getting off the train, I searched for the closest Chinese restaurant to this restaurant and came over. The young lady at the reception was very nice, but everything changed after I came in. Most of the waiters were Hong Kong people. After sitting down at the table on the steps, , two waiters serve this area, the female waiter is slightly better, the male waiter simply has discrimination written on his face, will not look at you, asks you to pour two glasses of water, and leaves after finishing the meal. But serving food to the locals or Hong Kong people at the table next to you is extremely hot. If you want to feel this kind of discrimination, you can come and feel it. The dishes are a bit Western-style, the spicy ones are all sour... the fried rice is stir-fried with salad dressing... it's very frustrating. In addition, the waiter's attitude can be said to have affected the entire meal experience. It is the most discriminatory service I have ever encountered. The most ridiculous thing is that there is a 13% service fee, which is really amazing.

Very nice food. Staff could be a little more friendly. We had a young man who was excellent in the end.

A last minute lunch with friends. Phoenix was recommended by one of the group. A modest street entrance opens into a large dining room that is decorated in a traditional style. The staff were all welcoming, warm, friendly and accommodating. Could not be faulted. We ordered a mix of dim sum and main dishes that we shared. Everything was great although the Peking Duck was a bit dry. From reviews and friend recommendations I believe this was just a one-off and I will definitely return and try the Peking Duck again. Pricing was ok as we ordered far too much, had a beer each and it was around £55 each including service. Definitely worth a visit.

Love going back to the amazing restaurant. Our kids do too and they’re the biggest food critics.

Great food and fun staff. Would recommend for a nicer, formal Chinese meal setting.

very good food, the noodles particularly were excellent. Very proud of its clientele over the years -- evidenced by many photographs of the famous diners over the year - which in many ways is its own review. Very solid food, excellent location. Slightly blasé service, but nothing to complain about.

No idea why this place has such a high rating. Maybe it was a good place to eat before? Decided to try this place based on the rating and was taken back by the lackluster service and at best mediocre food. The servers did not look like they wanted to be there and one in particular was scowling the entire time to another table. Finally, I was taken aback by the bill. The food is nowhere near the price it is listed for. Plus, a glass of tap water was charged for 2 dollars per person unbeknownst to us.

I have been coming here for nearly 20 years and the food and service have always been excellent. It’s a tradition to come here and so my kids have grown up on their food. They too think it’s the best Chinese in London!!! Thanks

Great Dim Sum lunch with friends. Food was excellent. Liked the grumpy waiter act from our server, but I don't think it was an act... it made me smile though. Aled Jones was sitting at the next table. 😳 he didn't sing..

Food was decent, but the service is poor. Charge 13% of service fee while totally not worth it. Extra charge on packaging for takeaway (£1 per box).