Phoenix Palace in City of London, Westminster

我们品尝了凤凰宫的三道招牌菜，真是令人惊艳！咕咾肉甜咸适中，外酥里嫩，口感非常好。砂锅牛腩煲炖得非常软烂，味道浓郁，每一口都入口即化。而且，葱爆羊肉中的肉质非常鲜嫩，没有一点膻味，口感极佳，调味也恰到好处，完美融合了质感与味道。餐厅的氛围温馨优雅，传统的中国艺术品让人感受到浓厚的文化气息。服务员热情周到，让我们宾至如归。从创意十足的京式干炒牛柳丝，到入口即化的牛腩煲，每道菜都色香味俱佳。这是我在伦敦吃过的最棒的中餐厅！强烈推荐给所有爱好中餐的朋友！

里面的环境充满了浓浓的中国味，墙上挂着老板和明星、政客的合影，真不愧是明星们常来的地方，老板也超帅，留下了深刻印象哈哈哈。我点了豉油王生煎带子，简直好吃得没话说！外皮酥脆，里面的鲜美恰到好处，完全不油腻，真是让我一口接一口。老干妈脆鸡球也做的非常妙，没想到老干妈还能这样做！非常难忘，非常满意，非常推荐，祝老板生意兴隆

I took my family to Phoenix Palace for dinner based on the good reviews. The decor was lovely and it seemed busy. The waiting staff were pleasant however the food while plentiful was not. Our spare ribs were dry, hard and flavourless, we couldn’t eat them. The sweet and sour dish was lacking flavour as were many of the other dishes we ordered. I’m not sure how you manage to make sweet and sour without much sweetness but it happened. This could be forgiven if it wasn’t for the high price of the dishes, the total per head worked out at around £45, for a starter, main dish, rice and soft drink only. Maybe we were unlucky with our food choices but I will definitely not be returning.

在伦敦最地道的一家粤菜，而且价格非常合适，是我来伦敦的首选。吃一口回味家乡味道，基本盲选不踩雷！强烈推荐口水鸡，非常经典的味道，鸡肉比其他家餐厅的嫩很多，而且酱汁的香味浓烈地刚刚好，是我每次来都要点的菜了！也可以尝一尝他家的烤鸭饭和点心虾饺，搭配一起吃真的绝了

Excellent food nice people enjoyed every moment in there would highiy recommend food here all staff very nice beautiful restaurant

This place has a hygiene rating of 2 (best is 5) as of March 2024 - I'll not go.

I ate dimsum - scallop and asparagus and poached peking duck (which I couldn't tell was duck) and the dumplings were soggy and gross.

Extensive (and expensive) menu but the cheapest and poor quality ingredients…

Great food and attentive staff - Good for big groups and parties. Nice atmosphere and extensive wine list. Perhaps not the place for a date or a casual meal for 2. All round very good - 7/10. Thanks all!

I have tried a range of Phoenix Palace restaurants around the world, including in Hong Kong, New Zealand, and London etc. This one has the lightest taste and authentic Cantonese-style food. The service is also quick and efficient.

An authentic Chinese restaurant that has a great menu of food and wine.

Great Dim Sum, The food was served hot and appeared to be freshly cooked. I have been eating dim sum for over 25 years and in recent years it has been hard to find really good dim sum, this was probably the best i have eaten in recent years. great attentive service which can also be difficult to find in some of the more well known establishments. It is slightly tucked away in a side street, this I believe is a big plus.Other restaurants located in baker street etc do not seem to value thier customers as much as the Phoenix Palace. Happy to recommend and to return.

Have been coming here for years but hadn't been for a while. Service fantastic - food a lacking unfortunately and came out within 5 minutes which is rather telling. I thought they might have modernised their selection but it is the same as it has been for 30 years plus. Wouldn't go again I'm afraid.....

First Chinese restaurant when I came to London. Taste okay and the portion quite good. I like the pecking duck and beef black pepper. Also the crab & corn soup is good too We cake here in big Group around 100 people but the service is fast and good

This is up there for one of the best Chinese restaurants in Central London. Taste, flavours, and quality

It all started when we were given a table right next to the waiter stool. We were constantly observed by the staff, who kept on patrolling the area. One of them could barely understand the language and ended up leaving. Another waitress aggressively chopped the duck and rudely placed the dishes on the table. The atmosphere was unpleasant. When we asked for the bill, we noticed an added “descretionary service charge” of 13%. That meant that leaving a tip for the service should have been optional, and not automatically added into the total cost. Upon a confrontation with another waiter about this matter, he responded incredibly out of line: “Yes, it is mandatory to pay this fee, unless you think our service is bad”. Of course, as the situation got really awkward we ended up paying the fee, and feeling regretful afterwards. Whilst the food was worth its value, such an atosphere with insensitive and incompetent service ruins the overall dining experience.

It’s wonderful to think about our long-standing connection with Phoenix Chinese restaurant! 🥟 The fact that it has evolved over time, from an Indian restaurant, Viceroy of India to another Chinese Restaurant called, “Trade Winds”, to its current Chinese iteration, Phoenix Chinese restaurant! 🥟 adds a layer of nostalgia. And the telepathic connection we feel with the venue is truly intriguing! 😊 Now, let’s talk about those “Onion Cakes.” While many Chinese restaurants in London offer a variety of dim sum, it’s exciting to discover a unique dish that sets this particular restaurant apart. Unfortunately, I don’t have specific information about this dish, but I recommend exploring more about it during your next visit. Perhaps you can inquire with Charlie, the commander-in-chief, and learn more about the story behind these onion cakes! 🌟 The ambiance sounds delightful, making it an ideal spot for celebrations or romantic meals. Our compliments and appreciation for the staff will undoubtedly motivate them to continue providing excellent service. 🙌 Wishing the restaurant continued success as they strive for the peak! 🎉 If you ever need more restaurant recommendations or have any other requests, feel free to ask! 😊

Ray is professional! Fantastic hospitality, thank you.

Fantastic food and excellent customer service. I would definitely recommend without a doubt . However a £14 service charge for two people is quite ridiculous!!!!!

Always enjoy the Phoenix Palace. The menu offers great choice. My last visit was for a takeaway. Though the £80 bill total was a bit of a shock!

Wry authentic vibes.. and the food is very close to traditional Indian Chinese. Loved it !

Amazing food and service. Beautiful resturant

Amazing food!!! the family really enjoyed it. Service was impeccable. Definitely recommend this restaurant to everyone

It seems like a classic Chinese restaurant. Quite noisy. I was not at all impressed with the food. Maybe with the exception of the dumplings. The service is average at best. The atmosphere is unimpressive.

Portions small. Too greasy. Rice is rationed. Price implies higher quality but the margin of improvement is small in comparison to much cheaper options in London.

Excellent Dim Sum, enjoyed it. I’ll go there again

We were wondering why we haven't been back here in years, and after eating dim sum here it was so disappointing. We visited in the early afternoon so the quality should still be fresher than later in the day. Dim sum was just not good, it was stale and not tasty. So sad because we love the interiors and vibe and was going to make it our new monthly family dim sum spot. Alas it is not to be and shall only be for a once every 2 year trip instead!

This has always been one of the greats in our book of Chinese restaurants. Popped in for a quick meal and service was great as was the food. The only complaint I had was that it is pricey!

Now one of my regular and I really like them. Lot's of good food and dim sum most of the the day, once you go a few times you also realise they are friendly just very busy!

Good food but need to make exaggerated moves to attract waiter's attention!

If you are vegetarian don't go they use chicken stock in vegetarian dishes and oyster sauce the chef clearly said check and remind the waitress when ordering any dis but the waitress was very rude and said she has so much to do and rude said don't tell me every time sort themselves out not happy will not be going there again.

I was very clear while booking that I want 100% veg food spoke to the chef too and he said please when you order the dishes clearly state it but the the woman who served us was not pleasant at all every time we called her she was getting bugged every time I told her no chicken stock or oyster sauce she was rude and said don't keep repeating it I have never come across such a rude waitress. We for religious reasons don't eat that and if I make sure as the chef told me I shouldn't be spoken rudely to.She kept complaining they give me so much work to do and I can't cope but can't take out her frustration on us.Sorry not happy and will not be visiting again.Please sort your staff out as we come there to enjoy and had brought some guests really embrasing as we did not enjoy our meal too.This is the worst experience I have had sort your staff out.Please don't go if you are going to enjoy as staff treat you badly.

Excellent food ,attentive staff , not cheap but very good quality . Love the decor . We’ll be back !

This restaurant is 100/10 Food is super tasty and the atmosphere and service is amazing! Can't wait to visit again!

Authentic Cantonese cuisine, good environment, good decoration, good dishes, worth having.

We've been in London for a few days and fancied an oriental meal so booked a table. We arrived perfectly on time and we're greeted at the door and sat immediately. The restaurant was half empty and we soon realised why, the servers were abrupt, and ill mannered to start. When we ordered our food and drinks the server didn't know the menu and told us they did not infact sell venison. I showed him that they infact did venison and lemongrass was under the GAME section of the menu none surprisingly and was not the only venison dish they sold. When they brought the drinks the server placed the drinks and walked away without saying anything he had placed my tiger beer and had infact given my partner a fruit punch rather than the frozen fruit daiquiri she had ordered. I asked her whether she would like me to raise the issue as she has anxiety and she said 'no thankyou' so we waited on our food. The atmosphere was icy and the restaurant was still half empty when my brisket and soft noodles arrived with a plat of belly pork and bao buns... not what she ordered. We raised that issue and the food was replaced shaeinf my brisket as we waited. I should point out I am a butcher and whoever sold them that brisket should be shot. Flavourless and fatty and under cooked the melt in your mouth brisket it should have been was a chew until your jaw hurts brisket. The noodles were overly salty and luke warm. Finally my partners dish arrived and it was salty and far too perfumed with ill prepared lemon grass. In conclusion when in the area I can recommend the little bagel shop in the tube station around the corner instead of this pretentious, overpriced, and terrible jumped up takeaway.

Unfortunately there is no Xero star option Poor quality service ,staff is extremely rude , cold & unfriendly . The food is good but does not justify the quality of service .The waiters come and start clearing the table whilst you are still eating - waiting and wanting you to leave .Truly appalling !!!

Very nice food and loved the squid

We come here pretty regularly for sunday Dim Sum. Always good quality and fresh. Great choice of food and the restaurant is a beautiful traditional place. Great for big groups.

Underwhelming. I tried this place out because the reviews were good but after having lunch there i checked the reviews again and realized most of the positive comments were for a different location. The food was bland, service wasn’t great and nothing I had was really any good.

Always a high level of food and service.

Group of 6 of us arrived quite late on a Friday as a walk in. Service was still great and food was excellent. We were given plenty of notice and polite encouragement to order before the kitchen closed.

I came to London to reunite with my family during the Spring Festival and came to Phoenix Pavilion. The Poon Choi here can be described as amazing! Although it is expensive, it is real material. The kids in the family ate a big plate of cured rice by themselves! In particular, this dessert contains fish every year, which not only means good luck, but also tastes good. It can be regarded as Michelin level. Like it, I will come again in the future

Overall is great. I enjoy the dim sum very much. Antique decoration

Very good Chinese food (spicy) in Soho. I suggest making a reservation, just in case. Clean place and good service. It's usually full, especially Saturdays and Sundays. I ADORE!

Good food, some dishes too salty but not over msg-fied.... Quite expensive but good for a special occasion or if you're in that part of London and fancy a good Chinese restaurant. Service is a bit slow due to how busy it gets.

One of the Soho Houses near Baker Street serving excellent Chinese cuisine. Weekends are packed with people so do pre-book. Toilets were clean and service pretty good despite the busy lunch hour. The dishes can be quite spicy with generous addition of dry red cillies. So if you cannot tolerate that, ask them to recommend mild dishes. On our last visit coffee machine was broken but, they had the full list of coffee on this occasion.

I’ve been here a couple of times as it’s a family favourite. We came here in the evening on CNY this time round. Very welcoming and attentive service. Food was lovely and filling

Simply my favourite dim sum and Chinese food in London.

Used to be a great place for dimsum, traditional dimsum tea house decoration. Perhaps it's lunar new year and they're busy, the food turned out to be cold and the service was appalling. Especially one of the servers, bald and stout in a polo shirt, was rude from the beginning - loudly swearing profanity into his phone about a guest not giving him "red packets (tips)", and commenting that our order value is low. With all the other options in London, we won't be returning.

A place for EQ test! The location is nice. But the foods are cold, staffs are rude, one of the staffs walks around and complains no one give him red pocket (Lunar new year). Our time was too precious to stay long there, so we billed as soon as we finished the food. Usually, Chinese restaurants offer discount for cash; when we asked the staff, he said ‘only £70, it’s not a big different with or without discount’ .

It was my first time celebrating CNY with a close friend's family. The food, service and experience were a solid 10/10!

I really felt the quality of the food is below the others I’ve have been to. The food wasn’t cooked particularly well, such as the spring rolls were not well coloured and soaked with oil, turnip cake lacked texture, most for he dished came out lukewarm, the dumplings texture was quite rubbery. I really got the feeling of Chinese take away quality rather than restaurant.

Food was great, service was excellent

Chicken gyoza was amazing. Beef noodles was mediocre and had a lot of burnt taste. Our sweet and sour chicken was tasting absolutely RANCID. We told the waiter who got very defensive and said that it is impossible and he cancelled the meal immediately snatching it away from our table. When i asked if we can have another one, he said that it will only be the same so he will not be bringing another one. He did not offer to chose another chicken dish from the menu either. Good thing we did not have to pay for this item but the waiter’s arrogance was totally off putting, so wont be returning to this place.

Great friendly and speedy service. Size of portions not clear from Menu so ordered far too much. Also 'fill in the blanks' dim sum menu was confusing for our non-Chinese guests.

I ordered 500ml Chinese rice wine priced £40 and saw something floating in a cup when I poured the wine from the decanter. It looked like a small broken piece of cork. The waiter asked me to pour it in another cup, saying he would talk to his manager if the issue was still there. I think they should have offered a replacement. I didn’t argue as I didn’t want to make a fuss when dining with someone special. The wine was very nice, probably one of the best I had in the UK and China as well, though! I also had to ask to correct the bill because the beer was charged twice. The foods were not bad but nothing special.

I had an hour before catching a training, thought the best place to spend an hour lunch in the area would be Phoenix Palace! I had only two delicious dim sums full of flavours and they reminded me of the food in Hong Kong. The decoration is at another level, great cultural experience if someone wants to feel the atmosphere of Chinese new year.

Very nice food. Staff could be a little more friendly. We had a young man who was excellent in the end.

After getting off the train, I searched for the closest Chinese restaurant to this restaurant and came over. The young lady at the reception was very nice, but everything changed after I came in. Most of the waiters were Hong Kong people. After sitting down at the table on the steps, , two waiters serve this area, the female waiter is slightly better, the male waiter simply has discrimination written on his face, will not look at you, asks you to pour two glasses of water, and leaves after finishing the meal. But serving food to the locals or Hong Kong people at the table next to you is extremely hot. If you want to feel this kind of discrimination, you can come and feel it. The dishes are a bit Western-style, the spicy ones are all sour... the fried rice is stir-fried with salad dressing... it's very frustrating. In addition, the waiter's attitude can be said to have affected the entire meal experience. It is the most discriminatory service I have ever encountered. The most ridiculous thing is that there is a 13% service fee, which is really amazing.

A last minute lunch with friends. Phoenix was recommended by one of the group. A modest street entrance opens into a large dining room that is decorated in a traditional style. The staff were all welcoming, warm, friendly and accommodating. Could not be faulted. We ordered a mix of dim sum and main dishes that we shared. Everything was great although the Peking Duck was a bit dry. From reviews and friend recommendations I believe this was just a one-off and I will definitely return and try the Peking Duck again. Pricing was ok as we ordered far too much, had a beer each and it was around £55 each including service. Definitely worth a visit.

Love going back to the amazing restaurant. Our kids do too and they’re the biggest food critics.

very good food, the noodles particularly were excellent. Very proud of its clientele over the years -- evidenced by many photographs of the famous diners over the year - which in many ways is its own review. Very solid food, excellent location. Slightly blasé service, but nothing to complain about.

Great food and fun staff. Would recommend for a nicer, formal Chinese meal setting.

No idea why this place has such a high rating. Maybe it was a good place to eat before? Decided to try this place based on the rating and was taken back by the lackluster service and at best mediocre food. The servers did not look like they wanted to be there and one in particular was scowling the entire time to another table. Finally, I was taken aback by the bill. The food is nowhere near the price it is listed for. Plus, a glass of tap water was charged for 2 dollars per person unbeknownst to us.

I have been coming here for nearly 20 years and the food and service have always been excellent. It’s a tradition to come here and so my kids have grown up on their food. They too think it’s the best Chinese in London!!! Thanks

Great Dim Sum lunch with friends. Food was excellent. Liked the grumpy waiter act from our server, but I don't think it was an act... it made me smile though. Aled Jones was sitting at the next table. 😳 he didn't sing..

Great food, come here all the time for family dimsum. The only thing is that the service can be a bit brusque and the maître d is pretty grumpy. Otherwise really great.

Food was decent, but the service is poor. Charge 13% of service fee while totally not worth it. Extra charge on packaging for takeaway (£1 per box).

避雷！！！！！ 食物普普通通 （肉還很鹹） 服務費收取13% （比一般餐廳高）不奢求有什麼高級服務 但服務人員臉很臭之外 他只會收盤子 盤子收的比誰都快 😂 我們水沒有了也不會加 他只會收盤子 😀 最後要外帶 盒子收你 1 鎊的費用 請問是多嬌貴的盒子？？？？？ 付款甚至連走的時候也沒有任何禮貌一般問候 難怪裡面客人大多都是外國人 😂😂😂 笑死人了 我們亞洲人吃不起 🥲 倫敦有一堆好吃的茶餐廳中餐廳 請大家不要來這間 你會吃的一肚子都是氣

We reserved Phoenix palace for a surprise baby shower for a friend for 1PM for a party of 10. She is heavily pregnant and it took us about 20 minutes to be seated despite having a reservation. Thank goodness there were chairs for her. The decor is gorgeous, with dragons and balloons 10/10 for ambience. Service was very slow and unorganized. We waited for about 40 minutes before the first plates were given. I had to flag down the waiter for drinks. Multiple orders were forgotten. Food was I would say 6.5/10 not the best but pretty good. I’ve had better. I come from some really authentic Chinese restaurants back home in the US so it felt very westernized with food which I guess was to be expected. Rice portion sizes were tiny I was shocked by how small they were! Dirty plates were not cleared for hours and were just left in front of us. If you are hungry, you really have to order a lot to be full and ahead of time because service is so slow. Not impressed with the service, considering this was my friends baby shower. I understand there was a birthday party right next to us but cmon. Should’ve been more organized/more staff. No customer should have dirty dishes in front of them for more than an hour.

Outstanding! Superb food and service

Any dish is tasty, you won't be disappointed. Service is much better than Soho China town in general, hence a bit pricy and slightly upper crust oriented in my view. Quite a large capacity but dinner time is quite busy, so booking is recommendable.

It was packed. If you're going on a Sunday lunchtime, book. A very good selection of dim sum, all well cooked. Very quick and accurate service, considering how busy they were. I've not done a "Lunch with the Comedians" for a while, so, Matt Lucas was at the next table

We use this restaurant regularly. The food is good. The service is excellent. The restaurant is very pleasant. Clean and tidy toilets. Good prices for a London restaurant.

If you are looking for authentic Chinese food and you are in the Baker Street area, then this restaurant is a very good option. I recommend the lobster noodles and beef brisket hotpot which I always order but you can’t go wrong with most of the classic dishes on the menu. I know everything has gone up in London but £9 for a basket of dim sum is quite ridiculous, hence I’m taking one star away. But everything else is great, the service is friendly and attentive, and the quality of the food is high and authentic.

very good service and food, waiter Kee was very helpful and enthusiastic, chinese food was beyond compare

Hands down one of the best restaurants in London! The staff is amazing too. Especially 2 brothers that work together. My sons and I and my husband all feel this is the best Chinese food we've had in London. As good as our favorite place back home called Lao. Amazing food at Phoenix Palace! Amazing food and amazing hospitality!!! I will recommend this restaurant to anyone and everyone. We love Chinese food and Chinese culture and we love the staff and food and service at your restaurant!

WOW, what have they done to the PRICES??? I have always chosen this place as the first stop for an evening meal when in the area. I hadn't been for a while, but when I came for a meal with a (child) relative, I just went through the usual procedure, not really checking the prices. Dumb thing to do, I guess, but hey ho, there you go. After all, the food was fine, the service good, and all the usual. When I got the bill at the end, I couldn't believe it. £75 for not much at all. No alcohol, and basic stuff. Service charge, of course, didn't help (though I'm sure that has always been there?) Anyway, I'm scarred and scared now. Never again. Plenty more places around.

Good dim sum place that’s made very fresh. Forgot to take photos but was impressed with most food. Though fried rice and noodles were a bit oily, pork bun wasn’t really for me and the mango pomelo sago was a bit too sweet for me, everything else were really good. It’s pricey but it’s not bad for the standard you get. A big plus is that you could book tables there

Food is just okay but expensive. Nothing like the ones in Hong Kong but probably ok for Londoners.

Very good Chinese foods. authentic! 👍

Celebrated a family birthday in the Karaoke room which Cheong (a legend) made all the more memorable with his (rather) unique sense of humour. Drank, ate and sang our hearts out and still recovering a few days later. Life is made up of memories and last Saturday adds to our family's. Food, as always, divine. Drink just as good and singing - well that's not for public performance just yet! Love you Phoenix Palace and see you very soon!

Très beau restaurant mais personnel pas très sympa. J ai commandé des nouilles au poulet qui avait le goût de brulé. Je l ai fait remarqué au serveur qui m a rapporté un autre plat....même goût de brulé. Nous étions 6 adultes 6 plats differents et nous avons tous été très déçus. Cuisine très fade. Aucun goût. Plus une cuisine pour touristes. Cher pour la qualité. Je ne recommande absolument pas. Je ne comprends pas que c était noté 4 étoiles sur TripAdvisor. Expérience négative

First time here by chance as visiting Camden. Reviews encouraged us to try it. However this chinese is highly priced, close to double what one would pay outside London. Service was impeccable which is just as well or I'd have complained quite loudly. Mixed starters are nothing shirt of embarrassing (criminal a better term for it) for the price over £12 a head for a tiny spring roll each, a small rib each, one tiny square of prawn toast each and two tablespoons of crispy seaweed. Wouldnt give you £5 in total for what turned up on the plate. 🙄😕 Be careful selecting dishes here. Rice was great and the noodles but the fish had ten tons of salt on it. Virtually inedible. Other mains ok if small in size. Will need to eat again on way home which is an indictment of itself. So where does that leave us? Nice decor, nice atmosphere, exceptional service but let down by outrageously overpriced fare. Will be back in London again but sadly wont be back here. Clearly other reviewers see something here that escapes me. Maybe its Marleybone and this is the best given the locale, but I've had miles better meals value wise in recent months for 40% - 50% less even in Paris and Brussels. Disappointing.

Plat brûlé et après réclamation et changement , même résultat !!! Personnel désagréable. Légume brocolis cru au lieu de cuit, nouille avec le goût de charbon brûlé ! Je déconseille vivement cet établissement !

Vraiment pas terrible, on s’attendait à mieux vu les prix. Serveurs désagréables, aucun sourire ni gentillesse. Les plats sont arrivés très très vite (mauvais signe) et le plat de l’un de nous a été oublié mais 5 min après il était là … Plats sans saveurs, riz en supplément pour certains plats et la serveuse ne nous a pas prévenu en amont. Les nouilles au poulet étaient cramées, on a demandé qu’ils nous refassent le plat, ils nous ont rapporté le même plat cramé… selon le serveur c’est comme ça qu’on mange en chine pour donner du goût ? Du jamais vu Pas beaucoup de légumes dans les plats et les brocolis sont quasiment crus… vu le prix que je paye mon appareil dentaire, j’ai pas voulu me casser une dent. Coca cola en canette dans un restaurant ? Bref, je vous recommande pas du tout ce restaurant malgré l’endroit qui est très joli. Peut être que vous mangerez mieux à China Town.

If I’m going to be completely honest , my family has been gatekeeping this amazing restaurant for more than 10 years.This restaurant is the BEST Chinese we have EVER had.All our good memories come from here.The service is great , VERY fast.The food is INCREDIBLE!The crispy beef is just simply delicious.The dim sum comes hot and sticky(in a very good way).This place has amazing decor , amazing food , amazing service .This place is a MUST when going to London.

Had a lovely dim sum late Sunday lunch (about 3pm). Absolute gem.

We loved the decor and old China ambience. From the start Mr CHEUNG our waiter was just perfect. The food was faultless excellent and we enjoyed every second and every bite. Chinese food at its best. Return visit soon! Thank you for the memories of just amazing Chinese food experience

I like the interior design,the restaurant is clean and tastefully decorated and have a good atmosfere,the food was good and the staff really attentive,i recommend the dim sum.

Very good dining experience. Authentic Chinese dishes, delicious food, great service. The place looks nice. The entire staff is very attentive, the beverages and the food arrived in the proper order. There isn’t really anything negative to say about this place.

Love this restaurant. Great atmosphere and staff are so accommodating, hence why I keep going back!

I am writing to express my extreme disappointment with the service provided by Phoenix Palace restaurant during my visit today. I made a reservation for 17 people to celebrate my uncle's 70th birthday on the 22nd April, but the experience was far from enjoyable. Firstly, the staff were incredibly slow and seemed disinterested in providing good service. We had to wait an unreasonable amount of time for our food to arrive, and when it did, the quality was poor. To make matters worse, the manager and staff were rude and abrupt towards us throughout the evening. Furthermore, we were informed upon arrival that there was a minimum spend of £800, which we were not informed of at the time of booking. This was an unexpected and unwelcome surprise, and it left a sour taste in our mouths. When I raised my concerns with the manager, he dismissed me rudely and even walked away mid-conversation. This kind of behavior is unacceptable and completely unprofessional. Overall, I am extremely dissatisfied with my experience at Phoenix Palace restaurant. The poor service, rude staff, and unexpected charges have left a negative impression on me and my family. I would not recommend this restaurant to anyone and would advise others to steer clear. I always pay service charge when I visit restaurants however, on this occasion, I asked for the service charge to be removed and they did so begrudgingly. If I could give 0 stars I would!

Great location with good transport links. Inside the restaurant there is a nice atmosphere, the decor is tastefully done. The menu has a wide variety of dishes, so something for everyone. The food is well presented. Some of the staff seemed to find it difficult to understand us, but we managed to get our order made eventually. Great tasing food, so if in the area would come back.

We had a great time. Excellent service and incredible food. Our waiter, Kee, is very attentive and helpful.

Great food, very attentive service - Kee was very helpful in making sure we had sufficient quantities of food and drink ! It is a large restaurant, and having read some reviews saying that the restaurant was busy and lively, we were a little apprehensive....

This is a very large traditional Chinese restaurant. Busy, bustling, and full of atmosphere. The menu choices are extensive with plenty of interesting dishes. Portions are generous and the food was excellent. It is not expensive, in fact for a London restaurant it is very...

Went with a group of colleagues and sampled a set menu for around £40pp. Not the cheapest but in zone one in London it’s probably fair. The starter arrived which was a seafood soup and wasn’t the best. The taste was intensely fishy an unpalatable to the point the entire group sent it back. The waiter said it was our taste than the dish and wouldn’t exchange it for anything else. Seemed a bit odd as each member of the group felt the same and it’s a dish we often order ourselves. The rest of the dishes were ok. Would I go back? Probably not, the staff were rude and hurried the table at every opportunity taking plates while we were still eating, even though it was mostly empty for a mid week service. Nice looking restaurant though. 6/10

The food was superb, the service and atmosphere was great. I am a seafood person, i enjoyed the soft shell crab, whole seabass in black bean sauce. Kee was the waiter that served us, he was exceptional, friendly and at the same time professional. It...