Lido Chinese Restaurant in City of London, Westminster

We arrived 5 minutes before closing time and were offered the card, which we gladly accepted. Unfortunately, the menu was thrown on the table and after we ordered, someone was always standing behind us to check whether we were ready. After 3 spoons we were interrupted while eating and had to pay the bill. After my plate was empty and I wanted to go to the toilet, I was almost run over by the waitress who wanted to put my plate away. Constant angry looks, panting and looking at the clock. After we paid a whopping 67 euros for 2 normal portions, we left with our drinks (which were still half full). Conclusion - it wasn't worth the money to be able to enjoy your food in such an unfriendly environment!

One of the best in the area the food is amazing

This place was a really unsatisfactory experience for us. The employees were unpleasant and unwelcoming, their service lacked any courtesy or smiles. A female employee was obviously impatient as she brought our dishes, setting the plates down with a loud thud. The worst was that female employee whose attitude was judgemental and inhospitable from the beginning to the end in particular, whose unpleasant manner made us uneasy. There was no acknowledgement or expression of gratitude, even after we were done. Among the most unprofessional and disagreeable services I've ever used was this one. The food wasn't even that good, and I ended up paying a £6 service charge without receiving any service at all. By far the worst Chinese restaurant I've ever been to.

The customer service at this place is very terrible. We ordered a few dishes to try first, but the staffs were rude and unwelcoming. Some of the chicken pieces in our dish were cold and undercooked. The food didn’t meet our expectations, but the worst part was the service. They also charged a service fee, despite not providing friendly or proper service. When we paid and left, the female staff member gave us a judgmental look without even saying thank you. I wouldn’t recommend this shop if you're in Chinatown.

It was very nice! They were able to make crispy chow mien for me and it tasted very good (:

To flee!!!!!!! Both for the friendliness of the staff and for the wait. After asking 3 servers, each 10 minutes apart, we were served 1 hour after placing our order (namely we were with a young child). The dishes arrive, the waitress half throws the plate on the table. Not a single apology for the wait, for the service, not a glance or a commercial gesture from them. Without further ado we were forced to put the kibosh on it so we could gather our things and leave the table without actually being kicked out of the restaurant. Ladies and gentlemen, don't forget that it is high time for you to review your basics when it comes to the quality of service. Happy reading.

Tasteless. We sent food back and they sent us out of the restaurant.

This restaurant overcharged me with the cost of my meal after deducing the total of my meals. I don’t understand why a restaurant in this age and time still make handwritten bills if not for the ulterior motive of overcharging their clients unlawfully …. This dubious act is very ridiculous and I’m certain it’s an intentional one and it’s a usual activity in this restaurant. I feel so disappointed!!!!

Good food except the chinese sausage with glutinous rice. Otherwise perfact

I don’t know you guys but something people don’t know about is that this restaurant takes advantage of its employees. The service charges you guys paid ain’t pay to the employees but to its owner and manager. It pays far, far lower minimum than the law is ask for, not to mention that this restaurant doesn’t have any nowadays computerized income system that may raised the possibility of intentional running unreported taxes or money laundering. The manger “ban” or “van” always make promises to its employees and intentionally trick on in order to gain self benefit. Please don’t support this kind of restaurant, and the restaurant has serious hygiene issues need to be resolved.

Went for a Dim Sum on Monday morning and the place was fairly busy. The Dim Sum is great and excellent variety. The service is decent. Good place for a quick early Dim Sum fix.

Average, entered because it was one of the few with a seat available immediately. Abundant food

This is the only restaurant my family and in-laws go to for dim sum. It's great and comfy place to go compared to all the other restaurants. Service is super fast and efficient.

The workers are friendly but 13 pounds for instant noodles... The food is not good at all, I didn't enjoy it. Personally, I would pay double to eat well.

Love how this restaurant opens before noon. The duck noodle soup is delicious. Loses one star as the lunch soup was expensive and cost £13.50 including service charge. However to circumvent this, for diners on a budget order the beef broth soup for £5 and a large bowl of steamed rice for £3.20 (see photo). Nice and hot on a cold rainy day. The seating upstairs lacks ambience. 12.5% compulsory tip is added to your bill. Tea is charged as an extra.

A variety of Chinese traditional dishes to choose from and the taste is quite authentic. Steamed turbo is very difficult to find in other restaurants in the UK. I have to come here to fulfil my craving for this. Frog leg pot is also delicious but a little spicy.

Tasty dim sum with Hong Kong standard

Wow what a nice little find this place was the food is amazing, great menu, the staff are very friendly, highly recommended

Great restaurant, very tasty food, beautiful and large dishes, Excellent service. Highly recommend.

Nice Table at Window, Big Portion Sizes. The Lemon Chicken was good we thought Good atmosphere. Would go again. Best Chinese in London my Dad and I thought.

The worst place to try Chinese, horrible experience

The food was served quickly, but it was not good. The baked chicken from the chef's specialty tasted like it was taken out of the broth too late, it was overcooked, and more than half of the dish consisted of bones.

Dinner in Chinatown. It's generally difficult to find a place there at dinner time, so we noticed this place where there were no queues. Right after entering, we felt a strange smell, but we didn't care because the people who ate looked like they liked it. We sat down at the table and the rude waitress shouted instead of speaking calmly. The waiter served the glasses by putting his fingers into them... The order came quickly, about 10 minutes after ordering. My dish was ok. I would rate it 3.5/5, but the other dishes were tasteless, but my mother's dish was 4/5 and very good. In general, the food depends on what item. The sweet and sour chicken was ok, but the pasta with vegetables had no taste. The waiter was nice, but the waitress was a disaster. She threw the receipt and almost broke the card when she put it into the terminal. We had the impression that she added an additional £6 to the total, but we didn't see it so we have no proof. Overall, I don't recommend it at all.

The food was okay. We both had fried noodles with chicken. The waitress was difficult to understand and because of the poor communication she was even more in a bad mood than she already was and slammed the food on our table. Very unfriendly staff and everything was very unclean.

The menu offers a good selection, and the portion size is very good. For group dining (not fine dining), it's worth considering if you are in London China Town.

I came in on a Saturday afternoon. The service was quick and the food was fresh and tasty. My bill was very cheap as well. Highly recommend this place for cheap and yummy Dim Sum in central London

There are so many Cantonese restaurants in London's Chinatown so sometimes you will just have to try your luck out. We picked this place for our 1st dinner in London and it appeared to be a decent choice. The dishes here are a bit cheaper in general compared to other Cantonese restaurants in the area, but the taste were pretty good. Service was good as well. The atmosphere and set up is a bit "old school" and plain, but the window table we had offers a good view of the bustle in the street. We even came back for another dinner before our Hadestown show.

This restaurant seemed a fair choice on a busy saturday early evening after a show. We had been trying to pick out a winner but yet again were foiled. Used to go to Wong Kei which is close to this one but was not in the mood at my now older age for their brusque cust service. Oh dear, again we erred - there was a real musty smell as we entered - I nearly left right then. Very dated tired decor and furniture and harsh lighting. Fast service from quite pleasant staff but felt rushed to order. Food nothing special, a chefs special dish of minced pork and green beans was perhaps the best item but contained way too much MSG for our provincial tastes. The egg fried rice was the worst - bland and somehow 'old' . Portions fairly generous but steep pricing for the quality which seems the norm for ChinaTown today.

Unfortunately this restaurant was dire. We attended for lunch today and were seated right at the back of the restaurant where we could clearly smell the toilets which were almost directly next to our table. I tried to close the door to block some of the very unpleasant odour but was told by the waiting staff not to do so. When I complained about the smell, the waitress just walked away. The food was at best, average, with one of our main meals being barely warm. I’m certain there are far better restaurants in Chinatown in which to spend your money, avoid!!

Dim sum that will you full for days

Looking for a nice brunch cum lunch? Then Lido should be your next stop. The wide variety of dim sum from steamed, fried and grilled means you also have a wide choice of meat or vegetarian dim sum served as little "parcels". The menu will give a short summary of what the dim sum is for e.g.prawn in bean curd roll, asparagus dumplings etc. This helps you to know what you are ordering. Staff especially management are very welcoming and friendly never stop short to thank you on your way out. The restaurant is clean and has a nice ambience.

We had a lovely server. Unfortunately I did not ask her name. Food was not that great. We ordered the meal for 3. The starters were not good. The crispy duck was overcooked and dry. The spicy prawns were actually nice. The rest of the mains were ok but nothing special.

Authentic Chinese food in an authentic setting. Duck pancakes slightly overcooked and dry but sweet and sour chicken and black bean beef delicious. Reasonably priced and service efficient.

My most favorite restaurant in chinatown. Old style charm. Good sized portions. Food very tasty especially the DimSum.

The preserved egg looks and tastes weird. The lean meat looks like jerky and has a strange smell. What on earth did I eat?

👍🏻Authentic Dim Sum. 👍🏻Absolutely delicious. 👍🏻Generous portion size. 👍🏻Reasonably priced. 👍🏻Friendly staff and attentive. I always came and recommended to many friends, and they loved as well.

Poor food quality. I usually try to avoid writing bad reviews but there were rotten pieces of meat (duck) in my plate and staff was of no help whatsoever. There was not a single good thing about the meal.

Excellent food, service and reasonably priced

Fuimos a comer mi familia y yo (marido y niñas de 9 años) en marzo y nos gustó mucho. Comida típica chiná, precio moderado (para ser Londres), servicio muy rápido y amable y situado en plano barrio chino. No le pongo la quinta estrella porque las mesas estaban muy juntas y eso nos agobio un poco pero aún así lo recomiendo.

There are many kinds of food, the price is relatively expensive, and the service and atmosphere are average

This has been a go to place for Dimsum for me and my family now, their Dimsum are so nice and authentic . I also recommend the Beef Hofun and the Singapore noodles

Great food, fantastic service and always busy

They make a great bowl of duck noodle soup here! Really tasty, good cuts of roasted duck meat, and good value for money! Service was really good too. Would come back here again just for that.

4 snacks, 2 tea seats +10% service charge The snacks tasted good, but the tea was a bit weak. I ordered the "squid cake" dipped in sweet and sour sauce (a must-eat, delicious, chewy meat ~ the chef made it very well). The yakisoba buns all taste good. It was fried well, slightly crispy but slightly hard, and the soy sauce added a good flavor. Chive pancake (the four dim sums are relatively poor - a little - there is not enough leek and meat filling, and the skin is not crispy enough, so this one is average). I score 8 points (out of 10)

Average food for dimsum. One of the less busy dimsum restaurants in Chinatown. No wait when getting there before 12 on weekend. Waiters are nice and good attitude.

Wonton noodles and xiao long bao cost 5,500 yen. It's a bit of a rip-off, as they don't take orders easily and charge a 10% service charge even though they don't show any kindness.

Second time, this time the service is really bad, the manager, an old guy, is really rude. And they don’t provide the actual but just a handwritten number, it’s not trustworthy at all! Won’t come here any more!!!!

I came to this restaurant because a dear friend of mine came before and she recommended it . The staff are lovely, but unfortunately I didn’t enjoy the food that much. The beef and the aubergine we requested was full of salt, the egg fried rice looked as if it was boiled rice mixed with eggs. I could barely finish what was on my plate . I really enjoyed the sweet and sour chicken as well the pancakes with crispy duck . It wasn’t the best Chinese cuisine I have tried. They could also improve the presentation.

Food was on the average good. Service: Average Ordered Lamb Chow Fun. The meat did not taste like lamb. Price is a bit above average.

Quick dinner in Chinatown. The food is not so amazing but tastes good when served hot. The restaurant was not too crowded when I was there, so me and my friends had a good chat while eating. I think it’s better to have savoury dishes, cause we had better baos at other places. But I really like this place, the atmosphere and service is really satisfying.

The only positive about this place is that so far i don’t have food poisoning. The food was substandard Chinese takeaway priced like a premium restaurant, the service confused efficiency and rudeness, and the dining room ambiance as lively as in the cantine of a bankrupt company

Good dim sum, not great but good enough, especially the prices are competitive and less expensive than many others in Chinatown. Also, it is one of the "oldest Chinese restaurants" that have managed to survive from COVID, still recommended.

I've loved this place for decades. Tried new places and always come back. Dim sum is very delicious and great value. I just wished they give you more sauce, and also stop hovering like vultures to tidy away your dish. A China Town, Classic Establishment!

Rude hostess, she completely ignore us at the door.

Simply awful atmosphere. Staff was so loud - it felt like we weee intruders at a staff party. Inattentive service. Too many other hood options around to choose this restaurant

Je suis très étonné par les critiques sévères et négatives de plusieurs avis. Cet établissement, qui ,il est vrai, n’est guère fréquenté par les occidentaux, propose des plats classiques fort copieux et a des prix raisonnables et de toute façon justifiés. Contrairement à ce que l’on peut lire, l’accueil est courtois et le service aussi rapide qu’efficace.

The food is delicious, although the taste is a bit bland. But the quality is very good, and the waiter also pays attention to whether the customer needs to add water to the teapot. I really like the quicksand buns, so delicious

Extraordinarily productive waitresses,I had the impression we must have been their zillionth customer and it was not a novel experience for them I enjoyed my Char Sui very much ,sauce with chicken satay good My partner did not like the taro coconut pudding -it was a little light Prawn fritters good I thought the wine was a little light also If you want good food served very promptly this is the place but a little expensive Very busy with Chinese families downstairs foreigners upstairs —not exactly precise. Next time I will try a red wine

The food was overcooked, I shared fried pork chops that were horrible, the chicken was covered with a super sweet glaze and the duck was super dry. A tourist trap for sure. Unfortunately I didn't choose it. It is on the principal road of Chinatown. I feel bad for the waitresses.

The soup was good. The noodles with king prawns not, the noodles were dark brown, dry and most of them sticky, with few prawns and almost nothing else. The bill handwritten, the noodles £18,00 and £3,5 for service.

Great service, no, it was an excellent service. As they say in the trade, excellent service will always bring costumers back but bad service, no matter how good the food is, won't. Dim sum was one of the best too BTW.

Has a very tasty, reasonably-priced meal here with friends yesterday. Friendly staff and excellent food. Will be back soon.

Really smell’s of damp, I think it’s the carpet . Also they don’t provide receipts so you don’t know what’s each of the charges are for. Ended up drinking the wine I ordered and left.

Been going there years, saying that the health and hygiene score doesn't score that highly these days, as 3 score on the door (last inspected 2022). That in mind, the set menus are value for money service is acceptable, the premises could do with a kick of paint.

Delicious, authentic Chinese food! Both the dim sum and dishes off the main menu were great. Highly recommended!

Best restaurant we've been to in this area. Fantastic menu choices. Well worth what we paid for our meal.

When in Chinatown.. you must visit Lido, its the best Chinese restaurant on Gerrard street 100%

Do not stop ! Unprofessional service, arrogant and oppressive waitress. Despite an empty restaurant, the waitress seemed very eager to clear our table, to the point of dropping the chopsticks and food on me… Once the meal is paid, we ask for an invoice only to be informed that it is impossible to get one. As a foreigner/tourist, we feel like we’ve been had!

Bueno rico y precio promedio. Estan encima todo el rato, pero a pesar de eso, ok. Pedi un trago malo. Solo bebidas y agua..

I won’t say it loudly but this is probably the best homely dim sum place in Chinatown. Food and service are impeccable. Prices have sadly increased significantly since lockdown but quality remains outstanding. Thankfully it doesn’t get busy as some other most western orientated Chinese restaurants that people will queue ages to get into. Which is good for me

The decoration is plain, but I feel the environment is clean. The waiters have good attitude and are very polite. The food tastes pretty good. I don't think the MSG is too much. The location is convenient.

Seating was terrible, food quality has fallen. Everything we ordered was of poor quality: dim sums, noodles and mains…

Excellent service and what to say about the food, everything you ask for is GREAT. We recommend dim sum of all types.

Authentic Chinese restaurant in the heart of Chinatown. Food was excellent. We tried one of the set menus. Good value. Decor and furniture a little dated and a the staff were a bit too keen at coming to take your empties!

Personnel pas du tout accueillant, mange des chewing-gums bouche ouverte et assez expéditif au moment de l’addition (ils ne proposent même pas de dessert) Par contre plat très copieux et bon !

The Food was very good and enjoyable, Great Duck , Chicken Noodles and Prawns. Actually the House White Wine was more than acceptable too, which isn’t always the case in some Chinese Restaurants I have visited. We actually found the Staff pleasant and easy to deal with, despite reviews to the contrary, maybe this changes if they are busy.? Only real negative was maybe spend some money on the Restaurant appearance? The “basic” layout was okay and expected, but wouldn’t need much investment to “lift it” Would return

So much rice crackers underneath the aromatic duck. Is this £27 worth of aromatic duck? Maybe you get more if you eat inside the restaurant. Sad because the taste was so good.

So tasteless... Only dim sum was good. The utensils are dirty and the meat and carrots smell weird.

Delicious food, the dim sum is excellent

My experience at Lido China Town was below standard. The food seemed cold and dry, as if it had been sitting around all day and was reheated. To add to the disappointment, a staff member displayed rudeness, particularly when I chose not to pay the service charge. Despite my dislike for the situation, I ended up paying just to avoid further hassle. Overall, not a place I'd recommend at all.

We were advised by a Londoner, and we did not regret our choice. The food was excellent. However, the waiters were not friendly.

I have used this restaurant for the last 15 years and visited a few weeks ago where it’s seemed to have dramatically ‘gone down hill’ . Despite being Chinese New Year, it wasn’t difficult to get a table, which we thought was odd as most of the restaurants in China Town had massive queues. The food was really mediocre and the service was terrible, waitress was repeatedly reminded of the order, which was confirmed back to us, only not to have items served to us. A 12.5% service charge was also added to the bill - which has never been done previously and the cost of the meal was 1.5 times more expensive than last year. I will not be returning there as it was very poor value for money and having a table in their basement really killed the vibe.

Located in China Town we ended up here and really it was not a good idea Dirty place , team is unfriendly, food is so so and I supposed that they cook with MSG that make stomach trouble And very expensive for quality 100 £ for 3 pax Avoid

Waitress was really nice however food was really low quality won ton soup 0/5 king prawn dim sum low quality as well unfortunately

Great food and great service. Staff were very attentive, our teapot was never empty and i love that they cleared any empty plates and pots off the table. My baby daughter was a big fan of the prawn crackers and rice (and the spoons). I needed to change my baby but there wasnt any baby changing facilities so they very kindly let me change her downstairs as it was empty. Would visit again

Great dim sum and we really enjoyed them all.

Food is average if not a little bland on my last of two recent visits. I won’t be returning, as the waitresses are quite rude and made the experience quite unpleasant. No smile, no politeness. Just abruptly sling the food on the table and then randomly come over and pour the remaining drink from the Coke can into the glass without asking. Probably a tactic to make customers drink faster so they end up needing to buy another drink by the time the mains arrive. Wall next to my table was dirty. Toilet smelly. Staff can’t really speak much English. Won’t be returning after giving the place a try on two occasions. Also, the egg fried rice is not actually egg fried rice. It’s just steamed or boiled rice with a little bit of scrambled egg. Nothing like the egg fried rice you’d typically get from a Chinese takeaway.

Food nice, hot and fresh. Good crispy beef and duck! Quick service. Place looked a bit tired in places and could do with a bit a paint. Overall a good meal.

Welcome was nice, food was very tasty and arrived promptly and hot. Service from waitresses was average.They appear disinterested in the customer and lack politeness and engagement.

Roast duck is good flavour with the sauce, but it just warm, can make it more hotter.

Food is fine but the service is not very good. The seats are too close and feel not very comfortable.

Offering typical Chinese fare promptly, the unique engagement lacked attentiveness due to busyness. Recommended by friends, but the service fell short of expectations.

Mediocre dim sum rude staff won’t be back

This restaurant is the oldest in Chinatown. We were lucky to get a table without waiting too long. The food was average and somewhat clean. Reasonable priced compared to the restaurant nearby. Portion usually comes in three, not four pieces.

Mon amie avait largement terminé son plat, la serveuse a demandé si on voulait l'addition j'ai dit que je n'avais pas eu le mien. J'ai encore attendu un peu. Le plat m'a enfin été servi. Nous voulions séparer l'addition cela a déplu à la serveuse. Pour une première expérience pendant le nouvel an chinois c'est un peu raté. Pas d'au revoir pour le départ. Pas commerçant du tout. Excepté la jeune femme qui était à l'extérieur et nous a bien renseigné.

1 étoile parce qu’on ne peut pas en mettre 0. J’ai eu le temps de terminer mon plat que mon amie n’avait toujours pas reçu le sien. Le pompon: la serveuse a voulu nous ramener l’addition alors que mon amie n’avait toujours pas eu son plat et au moment de l’addition on se fait quasiment agresser par la serveuse qui agacée sans raison nous impose comment diviser notre addition. Service déplorable. A FUIR.

Great service, good food and a lovely experience in a really nice restaurant. The food arrived quickly and prices good value. A good visit that I would be happy to repeat another time.

Usual Chinese restaurant in Chinatown. Nothing special. Decent quality food. Dim sum average. Nothing to fault it. But nothing for it to stand above others. Would I go there again? Yes. But so many others to try.

My go-to restaurant for dim sum in Chinatown.

Food here is of a good portions and have dimsum available at dinner time. Having sat on the first floor, one of 3 servers smiled at our group and the atmosphere is not the same as the ground floor.