Phoenix Bar and Cafe Lounge in Southampton

It’s Saturday, at lunch time. Only three other tables have some very depressed people sat, eating some very depressing food. No bell on the counter, staff hidden in the ‘kitchen’, a surprised lad served me (you can do better than this job, time for your loved ones to stage an intervention). It’s seems that to ask to have a Tuna Melt melted is a surprise, who knew. This place has given up. I’m wondering what will spring up in its place once the contract has expired.

Ordered off of deliverroo and both Macs had what looks like mold, went through deliveroo to get money back and two secs later Mac Shack had removed all Macs from thier menu...🤔 Seems to me like they bulk cooked ages ago (long enough for mold) and just add the fresh toppings.

Awful service from staff and my chicken was under cooked.i then stated this to get abused by staff I’m sure to not return again

👎 came quick but completely cold and was the nastiest tasting burgers I and my partner have ever had... threw most of it away. Our drinks were replaced without letting us know, and the cookie dough dessert was grim and thrown away. Chips were alright tho 🤷🏼‍♀️