Phoenix in Wiltshire

I have been before, it's expensive but the food normally makes up for it, tonight, my hot and sour soup was bland, my salt and pepper Chilli Chicken just taste plain, same as my salt and pepper chips, peppers and chillies thrown over it, but the actual items don't taste of it. Sad, I was really looking forward to it.

Food good but delivery service terrible, don't do cash payments, delivery driver a girl didn't have any change then tried to rip me off by saying she had already paid me back, luckily the owners made her come back and pay, was verbally abused on my own doorstep and she even refused to give change owed back, £10 until I pointed out it was theft,caused a scene in my street, won't ever use delivery again

This is not good Chinese food. I will not order again. Terrible

Normally excellent take away but I was very disappointed with the chicken and mushroom curry I had looks like they've started using frozen diced chicken I found it quite hard and the food went cold very quickly almost as if it had been microwaved. Ditch the frozen cubes of chicken please your better than this I've used them for over twenty years that was bad and my partner had red pepper in her beef and green pepper in black bean sauce

Very good food, just moved from the north and this is the best Chinese takeaway around, staff are friendly and helpful and delivery is quick and very polite drivers. 100% recommend

Amazing chinese the best in the area food is always hot and delicious would definitely be going again thank you.

Excellent service, Excellent Food and friendly staff.

Must say one of the best Chinese food around the area. Friendly staff, food taste amazing, big portion, reasonable price. Always on the time on delivery or collection. Been eating from here for a while never disappointed.

Been ordering from here for 15 years, they have always been the best Chinese in the area especially their curry sauce and i would always rave about them. Unfortunately things seem to have changed drastically over the past year and they've even changed their curry sauce recipe which is what made them stand out above the rest in the area amongst other things. It's such a shame because I have now resorted to looking elsewhere for my Chinese takeaway fix.

Best chinese in Amesbury by far.

I can honestly say this is the worst Chinese I have ever had. Food was awful. crispy beef tasted off. chips were undercooked. Singapore chow mein had next to no meat or prawn just over cooked noodles and far too many chilli's. genuinely would not recommend it was terrible.

First they cheat us with boiled bits of chicken in their curry now they have changed their curry sauce which used to be so good i would travel from southampton to pick a couple up but now it is terrible. I have been going there for 28+ years and in that time the curries never changed, until the last year or so where they have been skimping on quality using non roasted chicken pieces and now a curry sauce you can get from anywhere. Have they lost their families recipe? Safe to say they will be losing many customers now.. i’m one of them.

Overly expensive for the quality. Yesterday ordered prawn toast to find many of them empty inside with no prawn! They forgot sauce with chicken balls and also no mushrooms in chicken and mushroom curry! Standards are so low and it’s so expensive. Chilli beef was so dry and over cooked. Avoid.

So disappointed, my family have been going to Phoenix for over 20 years and have always rated them. They were the best Chinese takeaway I’d ever had. However, they have recently changed the curry sauce, salt and pepper chicken, crispy chilli beef along with other dishes. We’ve ordered on two occasions since the changes to see if it may have been an off day, but both have been extremely disappointing. Will sadly not be ordering again x

After all the years of having the best curry sauce I get home to find theve changed it and the large pancake roll they used to do isn't far off the size of a fish finger so I'm done will be ordering from somewhere else from now on!

Sent salt and pepper chicken rather than mustard chilli chicken.When I called to tell them he hung up so I called back to be told this was the correct dish. Tou can see the salt all.over it ....gave them a second chance won't get a third , food was shocking this evening!

Ordered meal two hours ago, no food, no call.......

Chicken Chow Main is awful. Even when you tell them about food allergies, they still put them in anyway.

Best Chinese meal I've had in years. Absolutely delicious!

My husband and I had mustard chilli chicken bbq sauce curry sauce and chips. It was tasteless, the sauces had the most parculier taste with a powerdery texture. We both have upset tummies and finding it hard to get off the toilet, this is a problem as we only have 1. Shall never ever order from here again the worst take away ever.

My self and my wife both had the same meal as a take away from here tonight, mustard chilli chicken, we are both now sharing the toilet and the shower, oh my god are we suffering with D and V, this place used to be brilliant but over the last 2 months it has gone down the pan (literally

Really gone down hill , alway lived there food but now we go else where

My favourite Chinese in Amesbury. I've eaten from here a fair few times. Collection and delivery. Never had an issue food has always been good and cooked quickly. Always happy with the service

Friendly service, great tasting food

I love this place not rlly had many disappointments

Terrible , sweet and sour chicken Hong Kong style is not Hong Kong style, no batter , chicken tasted boiled and wasn't cooked properly , very snotty and jelly like, see photos. Rice bland, Peaking duck was pure fat and extremely soggy, only came with 4 pancakes. Adding onto this, as seen below the restaurants careless reply, what a joke!

Food is really bad the lady I spoke to manger is very rude with her words will never let my dog eat from here

Love it , rarely disappointed xxxx

Amazing staff and always amazing food they are top shelf service and when it comes to the food I would recommend the honk Kong pork and rice and sweet and sour chicken balls, they was amazing.

Love this place, beening eating here for years, best Chinese takeaway 😋

Having had some truly awful Chinese takeaways from other places in the last couple of years it was a sheer joy to receive our meal from the Phoenix tonight. I had almost not bothered after so many dissappointments, but this meal was absolutely delicious. Rich tasty sauces, generous meat and prawn content. At this standard, I will definitely be back for more.

Top Chinese takeaway, have been using for years and never been disappointed.

Great service and great tasting food. We’ve used Phoenix on a few occasions and always found the food to be hot and as ordered and delivery made quickly. Tonight, despite it being New Years Eve, when they must be really busy, our food arrived hot and only just outside the timeframe given. I’d highly recommend it if you’re looking for takeout.

Still waiting for the order to be completed and delivered 1 hour and 40 minutes later! Was offered some free chips when a driver came back, in the meantime the rest of the food is drying up in the oven! 😡

Ropey. Used to love it as a kid. Now pony.

Food was vile chips looked days old chicken balls no better other stuff ordered was just awful. Wont be ordering again

Always loved this takeway...Last couple of times I have not been happy with the meal. The last meal, the chicken was so tuff it was inedible. Sad to say I won't be going back !!

Really nice takeaway. I'd definitely use again. Actually think I prefer this takeaway to any of the others locally.

Service and food good reasonably priced.Chicken is real and not processed like some takeaways.

Easy to order on here. Menu set out very clearly.

Excellent takeaway. The food was lovely. The staff are very friendly too. The best.

Short on delivery, was told will be delivered in ten minutes, but never turned up. Apart from stealing my money their food is awfall. Chips look days old, meat is tough, and their customer service is terrible. This place is a joke!

Amazing place, great food and lovely people

Food was 45 minutes late. And my food was cold. And over cooked not good

Great delivery drivers, disgusting owners.

l get an order delivered every Friday, l have never had a problem, drivers are all very courteous. The food is excellent, the chef specials that they do can''t be had at other Chinese's in the area. l have read some of the negative reviews and of course they are based on their experience, but this is by far the busiest Chinese takeaway in the area, when you deal with that much food things can go wrong. The owners are very nice people, always happy to chat if you go for collection. l can only write my review based on my experience too, in a year of using them every week they have never got an order wrong, other takeaways in the area do this is all the time and it is so frustrating. l would definitely recommend this takeaway

Ordered a Mushroom omlette with chips. The chips came in the same container as the omlette making them soggy. Not impressed.

Appalling Customer Service, wrong item Delivered and when telephoned to explain was told to 'stop talking' when i was giving the lady my address, Rude is an understatement. Took them 35 minuted to send out the missing item, by then the rest of the food went cold. Sent an email to them however no reply! Surprised they are still in business if this is how customers are treated.

Excellent service tonight food arrived hot and when was said it would.

If I could give it a minus it would have one first visit most definitely the last the most tasteless food I have had in s long while

Don't know what's gone wrong there, normally love the phoenix but tonight ordered £40 of take a way and most of the items were wrong or missing

Ordered online on a quiet Sunday. Waited 30 minutes with no delivery. Phoned up and was told they had no knowledge of my order and would call me back.. 20 minutes later still no call back I phoned to be told my order has been sat waiting for collection as they cant deliver. Food was cold and soggy. Worst Chinese I have had !

Ordered on a quiet sunday. Turned up 30 minutes after promised. Cold and some of it missing. Avoid like the plague. Shocking.

Very disappointed food was not very nice and very salty. Go somewhere else or have an Indian instead

The best Chinese takeaway in the area, good value for money.

Sorry but food is a bit bland 😒

Best Chinese takeaway in the area

Most disgusting meal Iv ever had

Messed up my order and when phoned to tell them... rude was an understatement...

Excellent value for money takeaway and a friendly welcome

Brilliant service food highly recommend

Ordered king prawn honk kong style and was very disappointed. Prawns were few and not coated in batter as they usually are from other places. Also had loads of pineapple, it felt too much. Paid just over £6 but was not pleased with the result. Was not worth the money.

Excellent! So good in fact, we drive 15 miles to go there! None of the ones in andover are any good, the phoenix is the best! Highly recommended

Delivered on time but food was bland, soggy and stale. First time ordering in over a year and now I remember why. Very disappointing considering the price which is higher than other take aways in our area

Not to my liking for several reasons..

I've been using the Phoenix for 15 years but decided that, due to a minimum limit of £15 placed on use of a debit card, I shall be going elsewhere. Thanks for all the good meals in the past.

The best tasting food ever. Very friendly staff

Been coming here for years. VERY quick service, averagely priced, very tasty.

Probably the worst Chinese I've ever had, use to love Chinese but this has put me of completely, ordered for my family but it all had to go into the bin, chewy chicken with hard bits, very brown on the inside, AVOID AT ALL COSTS

Amazing lemon chicken. Not as greasy as other local Chineses'. Good service, prompt service and lovely customer service 5star absolutely

Still the best Chicken Curry available anywhere. I am on my way from Southampton to the Phoenix tonight to get 6 chicken curries and i might share one if she is good :-) D.Wardell

Found the food bland. Rice and chips had been refried for what looked like the 2nd or 3rd time. Also realized id been overcharged. My fault for not double checking the prices.

Very tasty but not the cheapest 👌👍

Ordered Curry with mushrooms -was great !!! Ready very fast,price is good,and the portion of the meal is generous! Good value for money

My favourite take away always so friendly to

My favourite takeaway ,Top notch delivery service.

Very good food, unique curry sauce and mustard chicken, friendly and very helpful staff for the fussy eater.