Pheonix Gardens in Newport

We were visiting on holiday and wanted a chinese takeaway and looked at the reviews and thought this was worth a try. When we got there, you had to phone your order though, not knowing this, one of the staff very kindly came out to see us and take our order, who was very friendly and helpful. So glad we chose this one. The food was so tasty and we all agreed it was the best takeaway we had ever had, and we have had a few! We couldn't get over the portion sizes, especially the chicken balls, as well as being a good price, there was simply nothing to fault. We wish it was our local chinese. We shall certainly be back when in the area again.

Fair play what an outstanding place to eat. All you can eat for less than £19 Every starter and main was piping hot, cooked fresh and rediculously tasty. 3 big blokes all walking out there stuffed with big smiles on our swollen bellies. Highly recommended and the staff are super friendly.

Superb Chinese Cusine. Excellent, speedy delivery. Very polite staff and nothing is too much trouble to arrange. The sizzling duck is wonderful. Each dish is freshly prepared. The starter buffet for two is amzinng. Very well done. Hope you are rewarded sometime soon with a good food award.

Had a lovely time .Good food. Good service.friendly staff.would recommend. Looking forward to my next visit 26th June for my friends birthday .

Great food. Unfortunately the disgusting attitude of management towards customers means I wouldn’t eat here again and would happily advise people to go elsewhere. Out for a meal with friends when another table were advised that they’d overstayed the 2 hour limit and asked to leave. They were very polite (the customers, not staff...) and pointed out that they’d not been there 90 minutes yet and had not been informed of this 2 hour policy, at which point the manager came out and began shouting at them, in front of the rest of the restaurant. He accused them of lying about not knowing the 2 hour rule (our table hadn’t been made aware of it...) and turning up late for their booking. They were nothing but polite and reasonable in their responses to him. He then told them their custom would not be welcome in the future. The way he spoke to them was disgusting, and the situation made for uncomfortable viewing. I would imagine everyone else that overheard was then also counting the minutes they had left before they’d be told to leave. The waiting staff looked uncomfortable and frightened during the exchange, I would dread to think how he treats staff if he thinks that’s an acceptable way to talk to paying customers. A shame, they could have a real gem there.

Rang 4 times to place a booking and was told we would have a return call but never received, rang again today to place the booking and surprisingly they are fully booked! Reply from a staff member to say they are mad busy there ! Unfortunately will not be returning here although the food was great every time previously. Requires better management and staff training on the treatment of customers, such a shame , disappointed ☹️

This place was amazing! The service was excellent, you were seated straight away and immediately brought a generous portion of prawn crackers to start off. Then came the starters, a tidy portion, not too filling and they came very quickly while still being cooked fresh to order. Then the crispy duck pancakes, again, cooked to perfection. Main coursers were also excellent, then once they were finished you could order away until your were fit to burst! (Plates have to be empty before ordering another dish). Staff were very helpful and knew their stuff. Will definitely be coming again!

The food is nice but I will never eat or have a Takeaway from here again ! Reason ? The staff have no manners whatsoever and are downright rude.

I don't normally leave reviews. I am doing this mid-eating. The service is incredible. I asked for dishes not on the menu to see if it was possible. They went above and beyond for me and my partner. Had a really good laugh with the lovely lady that works here. Felt so comfortable and taken care of. I will be recommending this place to everyone I know! Let's not forget how exceptional the food is! Try the Mongolian ribs if you like them sweet and sticky with a bit of garlic. YUM

I have been eating at this restaurant for quite a number of years and would highly recommend it. This is a All you can eat Chinese restaurant. However, it is far from what one would normally expect from a All You Can Eat and more of why shortly. This isn't a buffet type place where it's a free for all dash for the food, it's far better. The system they have in place is, one may order up to three dishes at a time and they are individually cooked for you. I seem to recall there's around 150 different meals one may order and yes, providing you can eat the food put in front of you, you may have every single one. That said, you may not wish to try every dish available, in which case, one may keep ordering ones favourite meals non stop. Personally, I love ribs and there's around eight different types and I keep ordering them. They do not allow you to waste food, in which case, order only what you can eat. Portions are quite small, so it's easy to judge the amount you wish to eat. What would one expect to pay for this mouth watering extravaganza, an awful lot of money? Well, you would be wrong, it's most affordable at around seventeen pounds Stirling per person and an extra two pounds if one takes the option of having Duck and or lamb dishes. Down sides, One, it's such a popular restaurant that it's always best to book a table well in advance and very unlikely that one could walk in off the street and hope to get a table. Two, there's one flight of stairs to reach the restaurant, so, if you're a wheelchair user or cannot climb stairs, this place isn't for you. Three, one cannot get tap water, although, they will sell you a bottle of the stuff and of course they have a full bar licence and stock a small number of beers, spirits and wines. Four, because it's so popular, it's always busy, which generally means service can be quite slow at times. Five, I personally find the staff lack a certain amount of interpersonal skills. This may be down to a number of factors, either it's because they're so busy or maybe it's down to their upbringing and culture? Six, finally, the restaurant is above a pub, but don't let that put you off. As you enter the premises, take the stairs to the right.

Poor food, poor service, hidden charges. Food was cold and burnt, and of poor quality. Hidden in cost a £4 delivery charge on food over £30

I ordered from here tonight for the first time. We are not usually fast food fans but I had a real desire for Chinese. We were not disappointed. The food was at my door hot and fresh within 30 minutes of ordering. It was absolutely delicious. We will definitely order again

Visited on a Sunday. Staff were friendly enough and service was quick. Food was excellent. Definitely visiting again!

It's called a buffet but you order from the menu and keep on going. Good varied choices form soups to starters and main courses and curries. They expect you to finish one part before ordering the next. Food is of a pleasant quality. relaxed atmosphere in the centre of Caerleon

Finding a great Chinese is like finding a great mechanic... you tend to stay with the same one and when you more area its generally some time before you find a great one again. We've just moved to Newport and tried this Chinese for a takeway. The food was ok but didn't come anywhere near our previous Chinese takeway of choice so its back to the search. You might find the food great and it will probably come down to what you've been treated too before. I'd say this is average in my experience of Chinese Take aways.

We visited on Monday when only the café was open. But wandered around the gardens in amazement at the craftsmanship in wood and stone and metals. Fascinating!

Tried a take away few years back and thought all the dishes we had were dreadful,the plastic containers were half measures.we thought we try agan to see if it had improved but were wrong.......Will not be using again as in our opinion there are far nicer about.

Vinimos aquí hace poco para una comida de celebración de aniversario. La comida era precioso, caliente, fresco y servido a la orden. Existen más de 100 comidas en el menú, y literalmente puede mantener a pedir todo lo que quieras por un precio fijo. El personal era amable, super atento y nos sorprendió con flores gratis y helado en el final para celebrar nuestro aniversario! Comida hermosa, servicio precioso! Lo recomiendo encarecidamente!

Pedimos llevar por teléfono y nos dijeron que 40 minutos más, que para un sábado por la noche era comprensible. Esperamos en la ventana y nada llegó luego, tuvimos un texto agresivas para decir el conductor había estado fuera de nuestra puerta durante media hora y sin tener que pagar extra para re-entregar. Por favor tenga en cuenta que alguien está a menos de 20 metros de la casa establece nuestro perro ladrando locamente fuera. Así que intentamos llamar y no podía llegar a través de 20 minutos. Finalmente, un caballero llegó al teléfono gritando en mí diciendo que no habíamos recogido nuestro teléfono y era muy grosero conmigo y en términos inequívocos acusado de mentir. Le informaron que no tenía llamadas perdidas y sobre nuestro perro, etc. Usted puede entonces escuchaba discutir en el fondo con su conductor y digamos que el idioma era muy colorido. Este hombre estaba tratando de obtener el controlador para hablar conmigo y decirme que estaba mintiendo. Sólo oí entonces problema fue una conversación de ellos comprobando el número el conductor tenía y luego silencio. Luego una señora llegó en el teléfono diciendo que era el gerente, me exigieron una disculpa y ella finalmente se disculpó y me informó que mi pedido había sido hecho nuevo así más habían pasado ya y no quieres comida que sería frío y necesita recalentamiento. Así que al final llegó después de llamar a mi móvil y pedir direcciones. Abrimos la comida y hacía frío y estaba obviamente el orden original ya que solo viven unos 5 minutos en coche desde el restaurante. No intente contactar con el restaurante pero se e incluso recibirá este número pero no llegar a ellos.

Visitamos como grupo familiar para el cumpleaños de mi novia, el personal hizo por encima y más allá en todos los sentidos para hacer que nuestra noche sea especial, incluyendo (sin que nadie, pero a través de un solicitando personal notando la insignia de miembro)...

El jardín de Phoenix es un gran restaurante! Es todo lo que pueda comer, pero recién hecho! Los entrantes son fantásticas, la Peking cerdo chuletas son mis favoritos! El servicio siempre es bueno y el personal es siempre amable!

Fuimos a cenar en el establecimiento y no podíamos creer lo respeto el personal. Sólo podía pedir dos alas de pollo a la vez y tardó muchísimo en ser servido y frío. Las bebidas eran entregados mal y cobraron y cuando le preguntaron sobre la factura al final me pareció que iba a luchar contra mí. Insultos y gritos en China nunca he estado en esa posición antes y nunca ya que nunca se utilice el lugar de nuevo. Debería llamó a la policía.

La más grande de su grupo, el más divertido y elección tendrá. La comida es excelente, mucho para elegir, pero es mejor si puedes probar todos los platos que funciona mejor con 4 o más personas. Fuimos con un grupo de 8 y lo pasamos genial

Placed an order and was told 50 minutes to 1 hour max for delivery, food came 1 hour and 25 minutes later!!!! When we called the restaurant about the cold food we was told 'sorry nothing we can do' and they hung up on us..? Very poor quality food plus extremely poor/rude customer service.

It's been a while since we've been here, and just like to say the food and service are both really good. All you can eat cooked fresh. Definitely recommend this Chinese to eat in or take away.

Was craving a Chinese all you can eat with my boyfriend and came across this one online. So glad we did! Been here twice now for the sit down all you can eat. You can chose 4 starters a time, and order more when you've finished. Once you move on, you can't go back. They have "the in-between" which is duck rolls, really nice. Then the mains. The Kung Po sauce is lush! Had squid which was lovely, king prawns, duck, lamb, mussels. Expensive meats/fish that you wouldn't get in a standard all you can eat buffet. Loads of different meats and fish in all different kind of sauces. 155 dishes to chose from. It's £16.90 all you can eat (each) and you will come home as full as an egg. Definitely recommend this place!

We went here for a birthday mealThe all you can eat food is stunning and superbly cookedThe staff were so friendly and when they saw it was my daughters partners birthday they dimmed the lights played happy birthday and brought him an ice cream with candles in and a present of after eights wrapped up which we thought was a lovely touch considering we did not book it as a birthday partyWe have been here several times and always had great meals and a lovely timeReally recommend this as a place to eat out if you like Chinese food

Went recently and though we had no idea how the buffet style menu worked our waitress took the time to explain to us how to order, they only allow you to order small amounts at a time but as long as you eat it all you can keep ordering so that's not a problem, food quality was good and overall an enjoyable evening

We have had many take a ways from here which have been good. Usually when we go out in caerleon we eat at the priory but as our guests had already eaten there before...... we thought we would try the Chinese. We have ate at the all you can eat once before which was really good. When we arrived we were told that due to there being 6 people we should order as a group of 4 then a 2- odd! There was no noodles !! How can a Chinese have no noodles. The portions were so small and we kept trying to order more but every time only 2 dishes would come out. My mum ended up being so hungry just having rice and chips.We then tried to order some more dishes but were told this would have to be the last as they close at 10 ! Why take a booking at 8.30 for a all you can eat ? Rushed and disappointed ! Will not be going back again for all you can eat ! Take a way is always nice however

I've only ever been here with my team from work and each time it's been great!The service is outstanding, the staff kept us well wined and beered, and were always on hand to bring out more dishes.Considering that there was a party of at least 20 people each time, they managed us very well.Would suggest the option including the crispy shredded duck wraps, as the 'mains' can be on the small size and when there's a lot of you it's easier to eat from the platters.My favourite food is the starters, they have amazing variety and bring them out with superb presentation catering for 4 people per serving

Frequented this place while in caerleon, the entrance is next to a bar, walk upstairs and you’re at the restaurant. Décor is a little tired and wood chip paper is the order of the day, Chinese ornaments are everywhere. I was met and seated by the waiter, given a menu and allowed time to choose. Apparently the restaurant is known for an all you can eat menu, however I opted for the a la carte. I had squid to start with chillies and a chicken dish for the main. Service was ok, had to wait a bit for the bill, but nothing overly long, food was ok.

All you-can-eat buffet at £16.90 was very good - 155 dishes to chose from. The restaurant was at least half full early on a Sunday evening which shows they are popular; the service was excellent - prompt and food very enjoyable.

Food is great however they have Gluten free menu only accessible by staff. The secret menu makes it somewhat difficult to order and after asking about four dishes whether it's Gluten free I suggested that wouldn't it be easier to have a separate menu that is gluten free to be accessible I was told that they are not allowed to do this. Love the food wish it was easier to order.

Visited with elderly friends and daughter . Specified we shall be ordering from menu and sharing because we are vegetarians .. NOT ordering the buffet . A young chinese girl took the order with whom i asked a third time do you understand we do not want the buffet. She nodded and said yes . As the dishes came we noted to servers is this how small your servings from menu . . To our surprise . They said yes .Time to pay bill. What a RUDE awakening .we were charged for ^ buffets . My female host Upon querying the bill specifying we asked and specified for menu items the owner started profanities at her in his foreign accent .i walked up and asked why the shouting he began Treating us with utmost embarassing disrespect .. Would not allow us to get a word in . Before we knew it he had bouncers on old ladies and a young kid .I love Carleon and Wales . This restaurant owner is A True example of WHAT IS NOT NEEDED IN WELSH TOURISM . ATotal EMBARASSMENT FOR WELSH LOVLINESS AND FRIENDLINESS . Good luck Carleon .

Didn't realise this hidden restaurant was above a bar in the middle of the village.Good food at more than reasonable pricing, even if the restaurant is a little small. Couldn't recommend for a romantic meal, but for families or friends ideal. Will definitely be returning, for both meals and take aways.

Food was ok although portions were fairly small. Service fairly good even though the waitress didnt know what rioja wine

Dined there last night food service and atmosphere were excellent. Booked for my daughter for tomorrow as Saturday was fully booked.

The staff are always very friendly and the buffet is amazing. We a frequent diners and have great takeaways too. Writing this is making me hungry and I'm looking forward to my next visit.

We visited friends over the weekend, who regularly go to this restaurant and suggested we should try it as the food is fantastic. My friends booked a table for 9pm for four of us this Friday, earlier I. The week and we turned up for our table as planned, looking forward to a lovely evening together. On arriving the restaurant was packed and we we're told we'd have to wait as our table wasn't ready. That was fine, as we know it's a popular place which only meant the food must be good. The waiter suggested we go downstairs to Bolero's (also owned by the same people) for a drink and come back at 9:30pm, when out table might be ready, but he couldn't guarantee it. We agreed we'd go for a drink locally instead, and come back at 9:30pm, but would expect our table to be ready. Which the waiter didn't like as he wanted us to drink in Boleros only. My friend also requested that they would consider a giving us a 10% discount for the inconvenience, with was also met with annoyance. As we left, planning to come back still discount or no discount, a second waiter came over, and angrily told us to leave as he didn't need our custom and was cancelling our table all together. They then asked a bouncer to come up from the bar and escort us out. The whole experience was totally unnecessary and was a disgusting way to treat generous and regular customers like my friends. We will never go back, and I would advise others to think carefully about who you give your customer to. In contrast we ended up in Tarka across the road, which was fantastic service and really good food. Well worth a visit.

We went here back in July and food was amazing!!I have tried booking table ever since and the phone just constantly rings, However I did get through last week and spoke to a lady and I asked if I could book a table,She advised that she would "check" came back and said "Fully booked"! So I requested a different day I was told to "Wait", a guy came on the phone and was very rude he said "Stop ringing for restaurant, we only do takeaway, We got no staff now go away". I was left appallled at the way I was spoken to, Such a shame for this place as the food was spot on when we last visited.So I was just wondering if anybody had been to the restaurant recently?Thank you for your help.

Regular weekly delivery customer. Ordered deliver as usual, waited much longer than normal. That wasnt a problem as we were prepared to wait. After 40mins of order I rec'd a text to inform me that I had not collected our order.When the order was telephoned through they were rude, dealing with two calls - put phone down to answer another call - therefore did not listen properly. Order placed (£12.00 I worked out later), as it was under the £13 standard free delivery we were told the cost would be £13.05 (carrier bag cost) - this company NEVER informs you that you are under free deliver or tell you what the cost of your order is. They automatically tell you its £13.00 (plus bag) - you are never given the opportunity to order extras to enable free delivery. I telephoned in response to not collecting our meal - informing them it was ordered as a delivery - something they would have been aware of as it was £13.05. I asked how long had our meal been sitting waiting for collection - I was told ' your meal is being delivered now' . I therefore stated that if it was cold it would be return. Lovely delivery driver arrived - I checked meal - temperature was off eating when delivered so meal needed short time in micro. The chips however were cold and were return. I reduced the payment by £1.80 (cost of chips) to reflect this. Within 10 mins I had a text from this company informing me that they no longer would take my orders. I informed them I would be contacting trading standards (not the first time I have had problems with them, but have overlooked this). I had a text telling me to 'do what you want'. Customer service abysmal.

this is one of my local Restaurants and always one we eat at when we want a quality Chines meal and excellent service.the All you can eat menu is real value for your money.

Have visited this restaurant a few times, food was always good.. visited again this week food ok.. service by the Chinese lady appalling .. felt rushed couldn't wait for ;us to leave... British lad excellent..

We enjoyed having the oppurtunity to sample from the menu delicious dishes we had not tried before. The portions sizes are perfect for taste testing.On the flip side the customer service was awful. We never felt welcomed, the staff hovered and watched our every move. Ordering more was very uncomfortable as you are restricted to how many dishes you can order at once and this isn't very clear at the beginning. I'm torn by my experience because it is the best Chinese around but is it worth sit through that awkwardness again?

As always Phoenix Gardens are the best Chinese around here. Try the Mongolian Share Ribs Excellent for takeaways and restaurant

Was busting for a Chinese last Sunday night. We fancied going somewhere a bit different. This place came up on google so we had a little drive.The all u can eat went down well. I will learn next time not to have many starters!!!! You have a choice of 150 ish dishes and need to finish courses before ordering more. I don't blame them. The staff were helpful when we saw uncommon dishes.It was reasonably priced too.You may want to book as it got busy later. I'll be visiting again, no doubt.

Not good! We did a take away , only because our infant son was tired and were on holidays so we chose to get the food delivered! We decided on a starter of aromatic duck, only because it's usually served in a restaurant and if we are trying to mimic the same scenario it seemed apt and appropriate. We then chose spare ribs and a chow mein. None of these came at any restaurant standard and all of this was paid at a rate we would expect from a restaurant NOT a take away. The duck, wasn't shredded, it was immensely fatty and didn't seem to be seasoned correctly for taste Also the spare ribs were fatty, the sauce was congealed on arrival and give none of us a particular appetite to devour any of itLast of all, the chow mein was ok, but I can add it wouldn't be the noodles we are used to, the usual for us is thick noodles in thick sauce. This was lack lustre.....sorry folks...won't be back

Would defo recommend to everyone, service out of this world & food amazing Bin to a lot of Chinese but well socked at this one,Joleen was our waiter fab meal fab price fab serviceI've found the best Chinese food in Wales !!!

May come across as expensive at almost £20 a head, but unlike most buffets the dishes are ordered and cooked fresh. You order off the menu, it is then cooked and you can do this as many times as you like. The food was excellent, all the family enjoyed. Will return.

It's got to be said this was the first time we as a family have had a takeaway from there and it was awesome the food was very nice with lots loads of flavour we will definitely be going back for more cheers

Have been going here for many years with friends and family. It was a very good place with reasonable prices and food was good. Lately the service has gone down here the portion sizes are smaller but the price has gone up.It's a shame as I said it's gone from 5*to 3*.

We went to ate with friends with high expectations but very disappointed with food quality and food too salty. Also the customer service from lady quit poor but another staffs are friendly. Price not included any fruit or dessert will be better if got some for customer.

We have been eating at the Phoenix Garden now for 12 years. Food is invariably good and the staff are always helpful. We absolutely love it there!

We have a take out from here most weekends and its always fantastic food and excellent value. We have tried so many different chinese take always but none ever come close to this place. If there are negative reviews on this site ignore them as it must have been a one off!!

A firm favourite – food quality and taste is outstanding and with so many dishes to try out. Friendly and welcoming service. They do have a car park but it is well hidden so you have to be in the know to find it through the arch to the side of the downstairs pub.

We visited last Saturday night with a group of friends (all sensible couples) for a birthday meal, and what a dreadful experience - very rude staff with a bad attitude and no customer service skills whatsoever!!! Which resulted in us leaving before ordering any drinks of food!I wouldn't recommend it to anyone and certainly won't be going back......don't waste your time!!

Beautiful food, very attentive staff, good vegetarian options. Taken numerous friends and family to this restaurant and never been disappointed.

We regularly get take aways from here and also eat in the food is always good and freshly cooked!!Sometimes you would expect the take Away not to be the same standard as eat in but here it's always the same quality Have tried other places after eating here and they never live up to this place

Came here at the beginning of october for a friends birthday. We were a group of 16 and i must say, the staff tended to our every need.The food was fresh, hot and really tasty. Although it is an all you can eat place, all food is cooked fresh to order as apposed to a self service buffet. It does mean that you have go wait a little between courses as the restaurant prefer you to finish the course infront of you before ordering something else.I actually prefered this as it ment there wasnt a mountain of food left over from over ordering and it ment i had time to let some food digest before i stuffed some more in lolWe found it easier to order starters between groups of 4, this ment that we had 4 starters per group to taste ( this was a big bonus for me because its generally starters that i over order when ordering a takeaway or eating at a buffet). The portions are small but again, i enjoyed this as it enabled me to try a lot more things on the menu - as there is plenty to choose from.The price was reasonable for the amount of food i consumed and as mentioned earlier, the food was extreamly tasty.The prawn toast is actual prawn instead of being made into a paste like many other places, the duck was divine and the kung po chicken and crispy chilli beef were amazing too.The only slight critisism i had for the entire night was that i only had 3 king prawns in my king prawn fried rice and they were placed on top but i am sure if i had asked for more prawns it wpuld have been given.I would thouroughly reccommend this restaurant and will definatly return in the future.

I've been to Chinatowns in Newcastle, London, Manchester etc but this beats all. Doesnt look much from the outside and you enter it via a pub. But the food! Starters were exquisite. Chinese restaurants are oftener down by main course, but these were delicious. Lots of us there so we had loads off the menu and all dishes were really really good. We kept ordering more. No sign of a buffet ( note what other reviewers say). We were there on a Saturday night. Perfect - thanks!

Love this restaurant. Great variety of food well cooked and presented. They don`t overdo the MSG. Price is very reasonable and service excellent.

We have enjoyed many take aways from the Pheonix and have always found them to be delicious. It came as quite a surprise to find out that they had received a score of 0 for hygiene. I'm pleased to say that none of our family have ever had any unpleasant after effects from eating there. I'm pleased to recommend it. The food is delicious.

Excellent choice , very tasty, freshly cooked, we all thoroughly enjoyed the food, service was attentive, also given complimentary deep fried ice cream for afters, great to have plenty of choice so we could all enjoy different items .

Only been the once and looking forward to going back because the food was amazing. The way of ordering was completely new to me, you order a maximum of two things per person at a time, when you have finished you are free to order some, or something different, this is all for one set price, however it being our first time, it wasn't clearly explained on the menu, and the waitress didn't make it clear when we were ordering, so there was lots of us asking questions, this didn't seem to bother the waitress, however I can imagine she gets that a lot and on busy nights it must make her job that little bit more difficult, however we went on a week night and there was only 3 tables sat in the restaurant the whole time, we didn't feel rushed, food was quick and was absolutely gorgeous, nothing like yor usual take away Chinese food, portions were prefect, particularly loved the chicken satay skewers and the chow mein noodles.

I made a reservation a week ago for my brother and daughter's birthday meal, my mother has just come out of hospital, we were looking forward to enjoying some quality family time together. On arrival i approached the member of staff behind the bar, told my name and time of reservation, at that point approximately 6 people (very quiet) where in the restaurant i was then told he couldn't find my reservation and was fully booked and said “I don’t need your business” , his colleague informed the member of staff that, that was wrong they had plenty of tables. I was completely embarrassed as this occurred in from of the 6 people. My family were subject to this encounter. The other waiter said “where would you like to sit” which completely contradicts the first waiters comments. The 2nd waiter sat the 4 of us at a table, my family asked what the problem was, so i explained what had happened thinking it was a mix up. This incident spoilt the whole evening and my family refused to stay. No drinks or food was ordered. we were now the focus of attention. The staff were embarrassed and apologised for his behaviour. I later rang to complain and got a earful of verbal abuse and bad language. Historically the food had be great service terrible. Avoid this place at all costs.

this is the 1st negative review I have ever done on trip advisor, I have eaten at this restaurant several times, and the food is always fantastic, so it was an obvious choice for a special christmas meal out the night after boxing night with my husband and daughter and her boyfriend, we live 2 hours travel apart, so it is very rare that we are always in the same place at the same time. All was well untill we realised that we would be the last table, and had only ordered 1 plate of starters, so we decided to double up the starters, the waitress, pretty with a huge smile and a pony tail shouted at us that we could only order one starter, literaly shouted. I dont know why we didnt complain then, because we have eaten there before, but we didnt want to ruin the evening, we then proceeded to order one starter at a time, and this same waitress started to make us feel uncomfortable throughout the meal, as though we were greedy, she did this by huffing when we ordered and raising her eyebrows at other staff members when we ordered. she was acting like a child throughout. the unique selling point of this establishment is that you order small amounts as often as you want. This waitress was rude throughout the meal. We consisted of 2 teachers, a painter and a retired police officer, so we did nothing at all to earn this rudeness. The worst thing is that she did it with a huge smile on her face, as though she was being polite. The other staff were fine, the only thing we did in reply was to make a point of tipping the other waitresses directly, leaving out the rude girl. I have no idea why this gorl acted in this way, it let down all the other staff at this wonderful place. We spent £80 and wish that we had never gone there.

Had another thoroughly enjoyable evening with friends and family. Food excellent, service excellent. All staff very friendly and helpful. Recommend booking as always busy. Great value for money.

A group of us girls went to celebrate a birthday recently and had a great meal.Excellent value for money and you certainly don't leave the restaurant hungry. The quality of the food is excellent too.

We enjoyed our evening at the Pheonix Gardens, the menu selection was great, attentive service. A bit slow in between courses but the food was really tasty (especially the crispy duck!). It was a fun evening.

If you want Chinese this is the place to come - amazing choice of dishes and you can eat as much as you like for a very reasonable amount.

Good value for money and friendly, efficient service. I'd recommend eating in rather than takeaway as the food tastes better straight from the kitchen! Nice supply of Chinese beer too :)

Food is good and local delivery time exceptional. I'm expecting it would be the same eating in, but always found it too busy and a bit crowded for a cosy romantic meal. Having said that they seem to cater well for crowds and food is good. They have an as much as you want buffet, although all freshly cooked to order which protects quality. It's above a pub called the village inn ( formerly boleros) and if its a Chinese you want then it should be a safe bet in caerleon-especially for a takeout/delivery.

I gave this 3.5. We had the all you can eat for £14 and the food was good but the value even better. Compared to other all you can eat Chinese buffets this place lets you choose anything off a full traditional menu and it comes freshly cooked. The portions aren't huge but it's all you can eat so....it's worth a visit

I love eating here. Just choose from the menu - two or three dishes at a time and keep ordering until you have eaten your fill. Much better than the usual buffet style where diners seem to think it's essential to pile a mountain of food on to a plate. The service is very friendly and efficient. There is a reasonable drinks menu. Haven't had a bad experience and always make a point of eating here when in the area.

Have been here on 3 occassions and each time its been great. Love the idea of ordering from a menu and having table service. Food is excellent and good value for money.The service can seem quite busy but this is just part of the atmosphere.

This a restaurant that I visit often.Great food - good selection (including varied choice for vegetarians), well cooked and prompt service. Set price all-you-can-eat 'buffet' menu is great value at less than £15 per head and served to you at the table so you don't have to keep getting up and queueing.Slightly on the small side so a tendency to be cosy but this actually adds to the atmosphere. Great for groups. I held my birthday celebrations there last time.

This is a restaurant I have been to on many occasions. The freshly cooked buffet is of a high standard with a total of over 155 dishes to choose from. The staff are friendly and very efficient. The restaurant also caters for takeaways which is also of a good standard and has a full menu. The duck and prawn dishes are very good. The house wine is good and at a resonable price.If you wish to visit the Pheonix Gardens I would suggest you book as it is very popular. They normally have two sittings in the evening (7.00pm & 9.00pm) So good we are back again this weekend!