Jasmine Rice in Newport

Food took ages. Ordered soup and a noodle box. Noodles were soggy, sauce was jelly and the meat was chewy and basically inedible. I ended paying £16 for soup as the restaurant made it very awkward trying to get a refund asking to call back although I had contacted twice. This is the first and last time I will ever use this restaurant.

ordered special chow mein and special fried...both dishes just contained 3 small slices of pork and 3slices of chicken..all the rest was rice..will never be ordering from here again..

Would not order again. Food was late , although to be fair was hot so can't blame traffic. Was due an hour after ordering at 8:05 -8:20, arrived at 8:40. Chicken vermicelli had no vermicelli only beansprouts and gravy. Suspect the order was messed up. This was a Monday not a weekend. Phone just rings out. Very disappointed

We had sweet and sour chicken balls, spicy salted chicken, prawn chow mein, boiled rice, Szechuan beef ... they forgot the beef, phoned us to tell us, sent it with courier and it arrived only about 10 minutes later. Food was fresh and tasty, even the complementary spring rolls were nice. It seemed like it changed hands after the Pandemic? Crispy beef hasn't been good recently but the food in this order was really nice. £8-10 per head.

Excellent food and the best Chinese I've had in a long while. Will return. Service took a while but fair does the food is cooked on the spot. Its a take away and the "atmosphere" is less than glamorous but that's fine. Food rating a strong 4 which is good given the age of the building.

I accidentally ordered for collection, tried contacting jasmine rice for over an hour to change it delivery.... Line busy. Finally got through and apparently a random lad in pill had picked it up, clearly states I'm Miss on my order details (as I've ordered from here a few times), why would they let a lad collect it.?! Got my food delivered 2hours later...

Ordered online, waited 2 hours for our food to be delivered, rang the restaurant to be fobbed off with excuses of there is excess traffic. Asked to speak to a manger who wasn't available. All after 9pm. DO NOT ORD3R!! AVSOLUTE JOKE!!

Placed order online got accepted we then had a notification 5mins later our order was declined, told we were too far away we have been regulars for a long time. I made contact by phone and was told the road were too busy and it may take 2 hours at 7.30pm all evening traffic had cleared unfortunately they have no lost a customer

Delivered very fast and food was hot.

Fresh, Fast & Hot. Had 2 boxes and all the items in them were lush. Free spring rolls & prawn crackers along with massive portions.

Really nice food. Great service and customer service skills.

Never again food was so bad could not even eat it

Not great in anyway. Often greasy

I ordered from here as it had 4 star rating. Food delivered very fast and delivery person was extremely polite and pleasant. However, fried mushrooms were disgusting, crispy shredded chicken was chicken sticks in batter. Also disgusting. Sweet chilli sauce was awful. Just sugar liquid. Banana and chocolate fritters were greasy and vile. Will never spend money at this takeaway. So disappointing 😞

Best Chinese Takeaway in Newport sweet and Sour always great beef always cooked well will always keep going back.

More like Jasmine Nice, as far as oriental food god's it's at the top of my list.

Sorry to say, because we've been ordering there for years and found them very good, but they've been appalling lately. Loads of missed items, wrong items, that kind of thing but we've taken it in good humour out of loyalty, sometimes not even mentioning it. But the other day they sent out duck with mushrooms instead of duck in plum sauce, and when we phoned to ask for the right item, the lady rudely insisted that they'd sent duck with plum sauce. I felt like I was through to a lunatic asylum, I'm sat there looking at this duck with mushrooms and she's saying "No! That's right! Duck with plum!" And I'm saying "but it's NOT duck with plum, there is no plum, only mushrooms" She wouldn't accept it. So I had to say "Well okay then. We will never order from you again." And we won't. Terrible way to treat loyal customers.

Sorry to say despite reviews the food we received was well below expectation. Chips were hard and looked like cheap frozen chips Curry sauce was watery and rice dish and chow mein dish were both really bland and squishy soft. Certainly not worth the price and lady at till wasnt very friendly either. Wouldn't recommend and wont be going back.

Absolutely useless. Ordered a take away, food didn’t turn up, woman on the phone was rude and nasty. Will never use again

There food is always lovely and freshly cooked for u wen u order.And always nice and hot,even there drinks r really cold and ready to drink.This take away gets full marks off me for everything, food,freshness,hot and just well worth the longer wait,while thay cook it wen u order it..

Tried the salt and pepper chicken for the first time, it was delicious!

Best Chinese take away.... honestly amazing value for money I have never once been disappointed.

Ordered a £6.50 special meal , which in the end cost me nearly £13. Service was awful , food was vile and their calculator was catatonic. Keep away .

My husband and I are new residents to Newport, and haven’t had a nice Chinese meal since leaving Canada. We read the reviews for Jasmine Rice and decided to give it a try. I am not exaggerating when I say, the food from this restaurant was absolutely amazing! We ordered a few dishes to share between us and we still had some leftovers for Sunday lunch. Along with substantial portions, the sauces were not overly sweet but very well seasoned with just a nice tang that compliments the chicken, or beef. We will definitely return to Jasmine Rice for delivery and look forward to eating in the restaurant when COVID-19 restrictions are eased. Thank you for a delicious meal and a lovely first experience! Cheers D & L

Worse meal i have ever had from any take way no flavour weird taste i rang and had a replacement but that wasn't great either dont eat there you be disappointed

Really good food , excellent value we had the meals 3 courses for £6.50 arrived really quickly nice and hot

Food usually good, but not tonite...found black hair in my chicken balls, so had to throw out...

Love this place. Chinese is not my first choice of takeaway, however, the chow mein is stunning. I won't have one from anywhere else but here. Huge hit in our house 😊

First time order for NYE delivery. Expected it to be late, if anything, however it was half an hour early. Meal was delicious - will definitely order again!

Ordered late on a Sunday night 30 min before closing time .. They happily delivered lovely hot , fresh food within 20 minutes .. Food was delicious. This is my new takeaway 👌

Cold food, chicken was squidgy.

Nice food, but for me the Chinese curry is super hot 🔥

Chinese food is a matter of taste and Jasmine Rice suits mine. The service is prompt and friendly

Good size portions - chicken balls were huge and both the barbecue and sweet & sour sauces were delicious. Dodging the smack heads lingering outside the shop got a bit dicey but the food was worth the risk 😍

Ordered through Just Eat, delivered in under 30 minutes. All the food was delicious, hot and good sized portions. Will order again

Good food really fast delivery if you phone them direct. Best bbq sauce !

Very tasty Chinese takeaways. Doesn't have a table to eat-in. I recommend set meals. Two person set meals are often enough for 2.5 persons.

I have been searching for a nice Chinese for ages as the one i used to visit changed it sauce and it became to spicy and the chow main became greasy. This is a very reasonable priced place and i can see its cultural history plays a large part in the taste. Not sloppy, chicken balls was as advertised on picture wall and the rice and chips cooked perfect. Added bonus of free crackers and spring rolls, rolls were a little to battered but what can i say, free. I like to stick to the same menu i know what we like but i will visit again and try various other menu choices. Very happy we googled you and read the reviews which do complain about delivery, i wanted to visit the place and see for myself, outside building is deceiving but clean inside, prompt processional service and really nice food cooked with 15 minutes. We will be returning. Thank you

Won't be ordering again food was cold and took hour and 20 mins to deliver will be going back to our usual in caerleon. .

I have been to this place on a number of occasions and has never had any problems with the service

Gave me food poisoning that lasted 4 days. It wasn’t a good couple of days.

Wonderful food the people in there where lonely and the receptionist it was lovely to talk to whilst my food was cooking

Love the food it always good can't get better

ordered on just eat and my order never turned up after 1 hour 30 so have contacted just eat for a refund

I have many Chinese restaurants locally to me but Wouldn’t order from any other Chinese. Always fresh and hot and fast delivery. 💯 love this place

Lovely food. Service was great at the counter

Good food, delivered fast, happy with my order.

Was on a break in Wales and that was one of the good meals we ate away from home. With a big portion and free choice of sides of the day. Food was very nice. 👍

Never used this takeaway before, but will definitely use them again, stunning meal.

At last we have found the best Chinese takeaway. Food is always delicious no matter which dish you go for. Always delivered early. Staff are polite and helpful. Amazing!

Best Chinese in Newport! Order every week and it’s always delicious!

Good menu. Good staff. A regular for us.

Horrible food. Gave me food poisoning. Staff were very unhelpful

Ordered a takeaway tonight that we were really looking forward to. Was told 40 minutes delivery which was fine. Ring after an hour to see where our food was, and was told it was on the way. Ring again after another 10 mins and was told they would. Intact the driver and call me back. No call back so ring again and cancelled it. The driver eventually arrived with no apologies, so I said it had been cancelled. He said to me just give me a tenner then. I told him I didn't want the delivery as it had been cancelled. The worst customer service possible. Just be honest with people about what you can actually do and when. Not too much to ask in my opinion. Would not order from them again. Very poor service.

This is by far the best Chinese going in Newport, brilliant staff they are all friendly even the drivers. Food is always delivered in time and always to a high standard. Highly recommended.

the place needs to be closed down the food is completely hanging

Food is pretty good, service too

Tried for the first time last night, place was spotless, people very friendly, understand it’s all new management, food was piping hot, and probably the best Chinese meal I have had in years. Will be back again.

Made the phonecall and tried ordering food for a night in. Turns out they don't understand English very well and they don't even know their own menu. Very unhappy customer. Will not recommend this place nor continue ordering from here.

First time I’ve been here, friendly staff and very efficient. The food was absolutely top notch, had curried samosas, vermicelli chicken noodles and some of the garlic butter fried rice - doesn’t have to be original to taste great !

Love the chicken balls and chips

Ordered a takeaway for delivery via Just Eat. Often with other restaurants they are optimistic regarding delivery time - food from here was 20 months minutes early and piping hot! Dishes were tasty and fresh. Good portion size and well priced. Definitely order again.

Does all the usual takeaway foods. Good quality and fast delivery. No probs at all. The more you order, the more freebies are offered. Well worth it.

I love this place, always good food

The receptionist delivers great service and shes always nice. Last time i didnt had enouth money to buy furtune cookies and gaves us 3! The foods always nice too.

Usually have good meals from here, turned rubbish we waited over an hour for delivery everything had sweated in the bag and was awful!. Forgot items. Delivery driver unhelpful. NEVER AGAIN

The food here is fantastic. We eat here regularly and have never been let down. Service is great too.

been having a few takeaways from here and I am very pleased with the meal and it is also good value for money and they are very polite on the phone when you order your meal

Pasamos £70 en la comida, el conductor era grosero en el teléfono cuando preguntamos sobre nuestra orden y no seguir las instrucciones. Ordenados cuatro porciones de bolas de pollo y todos ellos eran muy rosa por dentro. Patatas fritas sabor rancio, y curry salsa era como las medusas. Arroz estaba bastante pesado y sin sabor. Sólo recibió cuatro galletas de la fortuna con un pedido de 10 personas.

Por desgracia, esta ha sido una mala experiencia.

Buena comida, personal agradable!

I had the food delivered a first for me it was excellent and still piping hot they have a great menu i love chineese and its very good delivery was quick too

Jasmine Rice is located close to ASDA Superstore in Pillgwenlly, Newport and I think it's the best choice around there. I ordered a Beef Vermicelli, which was delicious and served in less than 10 minutes at the counter.

Strongly recommend against this place! I wouldn't even give it one star if I had the choice! Our order was wrong and took over an hour to send what was missing, we was then told we would have £20 off our next order until we called back and they changed their mind to 20% will never use this place ever again and would suggest anyone else the same.

After the standards of my local Chinese going down hill, I haven't found one that wasn't too greasy or cheaply made or sloppy etc. I came across Jasmine Rice by browsing food hygiene reviews. After reading customer reviews that were above average I decided to order. We have now ordered more than expected. They have great box meal deals & set menu deals. As well as a vast menu of fairly priced dishes. Jasmine Rice offers delivery and food is tasty, not too greasy and up to my standard. Definitely our new Chinese restaurant/takeaway

Always order from here really nice food you won't be disappointed with the food and delivery don't take long either would recommend!

We have used this takeaway for the last couple of years, we have never been disappointed with the food. We order between 4-10 meals and we have never had a problem. I can reccommend the appetiser box to share (seaweed, prawn toast etc) and the chow mein, beef curry and soecial fried rice dishes. Delivery is always good between 20-40 mins depending on when we order.

Ordered a meal for 11 people which was very tasty. We shared a variety of dishes and everything was fresh and piping hot. Delivery was on time and price very good. Would definitely use Jasmin Rice again and would highly recommend.

A first for me i ordered online and had the food delivered i found the menu app easy to use and was surprised how quick the food arrived about 25 minutes it was piping hot and of excellent quality

very nice food, and a good price

Good food and cheerful staff :)