New World Chinese Restaurant viii in Newport

Usually order from Dragon palace in Newport, but I was staying at a friends, the address was out of the delivery area unfortunately , so we ordered from New world , it was absolutely terrible !!! The special fried rice was totally bland & lacking in the usual ingredients for a ‘sfr’ ! The shredded crispy chilli beef was vile ! There was crispiness, but no beef !? , the chips were dry & definitely re heated, the saving grace was the curry sauce ..never again !!!…absolute waste of money.

This is the 2nd time I've ordered from here. the food was piping hot and very flavorful. as it was the 1 st time. I recommend from these 2 times.

Food was great but unfortunately we didn't receive the free prawn crackers for an over £20 order. Our order was £29 so quite disappointed !

Everything was piping hot and very tasty.

1st time at this Chinese and it's absolutely lovely best around x

great food, great service. Will deffo use again.

Good was great, delivery driver was even better, super friendly & polite, really nice, wanted to leave a tip, but no option to do so, but excellent service :)

Wonderful people, wonderful food, and fantastic atmosphere. Highly recommend.

Yeah we enjoyed it thank you. 🙏🏽

Great to have a place that does gluten free

On time just a longer wait than expected

lovely food, I would say there's no element of "salt and pepper" to the salt and pepper box but it was tasty. it was also very small in comparison to the Shanghai chefs salt and pepper box

I’ve been eating Chinese food for over 30 years and this is up there in my top 3 and I’ve eaten some amazing ones. I’ve never felt to leave a review but when it’s good it’s good. 10/10 and this is going to be my new go to. One happy family this end.

excellent food very tasty and arrived hot 🔥

what in the world is this it’s supposed to be beef has the texture of cardboard and it’s purple

had some pink cardboard instead of beef

Always, hot, fresh, and delivered early. My new favourite Chinese spot.

Food arrived hot and perfectly on time. Very tasty, thank you

Delivery driver was lovely! Credit to the business. Food was excellent as always

Terrible!!! I ordered Singapore chowmein and requested it to be vegetarian in the special requests box. I don't eat meat for religious reasons however the chowmein came with lots of chicken and prawns. I specifically asked it to be vegetarian and to have plenty of veg. I couldn't eat my food and had to throw it away. I wasted my money and the food!! Will never order here again and would like a refund for the chowmein. I have pictures to confirm the order and a picture of the chowmein. Terrible!!

I ordered a tom yum soup which tasted like tomato juice. No spice or flavour. I put it straight in the bin. Also expected the crispy beef to come in a sauce but was dry.

The food was hot, the delivery driver was polite and food tasted amazing

So nice to be able to order gluten free. I had the GF chicken fried rice and GF salt and chilli chicken 😋😋 it was yummy!!

Delivery out of there range but still went out of the way to deliver excellent food 45mins after ordering a1 guys had delivery spot on delivery driver a1 offered her a tip and she didn't take it Very polite

Lovely food and still hot, so slightly late was no problem

Quality and freshness and it was still hot when it arrived !!

wings are very tasty I'll buy again. chilli beef was good not too spicy like some. chicken noodle soup...was so so. but tasty and hot, good experience from here

The food was great, the service was friendly and the environment was nice.

Food absolutely tasty, fresh, good size portion and good value for money, highly recommend and will definitely order again, many thanks all

Brilliant Gluten free choices which me and my partner rely on and always enjoy, I should imagine the other food is good quality too.

Absolutely gorgeous. Fresh and light, beautifully cooked. Thank you for delivering lunchtime too!

Nice meal, on time, will use again

Very tasty meal only thing way too much food

By far the best Chinese I've ever had, Most places cook their food in so much oil & Grease but here it was perfect, Portion sizes are crazy, Enough food to split over 2 days. 100% coming back again

Booked a table in advance for my partners last valentines day they just looked at us stupid when we arrived. They hadn't even reserved a table!Offered to give us the table by the door their children were playing at.

Amazing food amazing delivery 5 stars as always 💚

delicious food as always. nice and hot when it arrives

I'll never eat here again. I placed the order over the phone and was told each item I could eat which was gluten free and safe for me. They had double checked this with the kitchen staff too. I was apprehensive but asked a couple times if they are sure it's gluten free and they reassured me it was. My food took an hour to arrive. I ate it and it tasted lovely. An hour after finishing it, I was horrendously ill and in agony. There was either an issue with writing with my order down correctly, the kitchen not using GF ingredients or a cross contamination issue. I would absolutely avoid this takeaway if you have any sort of allergies, intolerances or auto immune diseases.

The order was delivered over an hour earlier than booked which messed with our evening plans! The ribs were burnt with hardly any meat on them. The sweet and sour chicken balls were a bit soggy. Overall not impressed after being recommended by another member of my family!

Excellent quality food delivered very promptly

I think they’re under new management. The food quality has dropped dramatically. The chips are dry and powdery, everything pretty bland. Chicken curry very slimey. Curry sauce is somehow pretty bland too!

Nice food but disappointed by spring roll, soggy.

Not the best tonight. Always order from you. Chips were awful. I mean how hard can it be to cook some fresh chips. Duck wasn’t good either. Over cooked and not as good as usual. Really disappointing!!

my first order with best new world and definitely will not be my last! Seriously good food, thank you.

Excellent food and service ... Highly recommended 👍

Meal was delivered really quickly, we have been looking for Gluten free Chinese food for a while now and this restaurant had a great gluten free menu. Will definitely be ordering again.

Didn’t mind the food being late, although was slight cold upon arrival, food taste really good! Very happy with quality and taste!

Ordered a home delivery via deliveroo at 6pm with the estimated arrival for half 6 8pm comes still no food can’t do anything through deliveroo as there is no option only option to call the restaurant- I attempted to call the restaurant over 20 times with one call being answered to tell me that the food was on the way and that they were busy - an hour later still nothing with again no answer when attempted to call the food finally arrived after 9pm and was stone cold and stale £40 wasted waiting over 3 hours for food is not acceptable with no explanation or communication with the restaurant is disgraceful I’ll never order from there again!

Do not order from here. Do not answer phones. When they do they say it's on its way, 3 hours later no food and no easy option for refund. Avoid

We've ordered a lot from this restaurant over the years and always had a decent experience. NYE we ordered food at 1900 due to be delivered between 1945 and 2015. Knowing it was NYE we waited until 2040 to call the restaurant and it took 28 attempts before they answered the phone and then 8 minutes to give me an answer and tell me it would be 20 more minutes. An hour later no food had arrived and now I couldnt get through despite 50 attempts to call. I went to bed at 2310 and still no food, despite the restaurant having said on the app that it had been delivered at 1950 which is clearly s way to bodge their business stats on just eat. I fully understand that it is NYE and it is busy but had someone been honest on the phone the one and only time I got through I would have cancelled. To then not be able to get through once after 50 attempts is insane. It's shame, and I doubt they care, but I will never order from here again

did not arrive!! restaurant said at 7.10 it had left the restaurant v7t still nothing.

What a waste of time! NYE house full of guests. So disappointed! Ordered our food by 6pm to be delivered 7:45-8:15. 10:25pm... NOTHING HAS ARRIVED. Phoned multiple times......NO ANSWER. Left our number..... NO RETURN CALL. We will NEVER, EVER order from this sham of a company again. ORDER AT YOUR PERIL. SHAME ON THEM. EDIT. It arrived at 10:30pm. After we had finished our meal from a different restaurant.

ordered at 1900 with a delivery time of 2020. granted it was new years eve so I have them extra time. at 2120 I finally managed to get through after ringing 25 times and was told it would be 20 minutes. an hour later and still no food. I appreciate it's NYE and busy but 3 hours and still no food plus not answering any messages or calls in insane. tried to call a further 25 times with no answer.

I ended up going to collect the order as it was marked as delivered but we had no food! Not the restaurant’s fault at all and it was NYE. The staff were doing the best they could with a crazy amount of orders. I did have to wait a while but the food was hot, fresh and delicious as always. I understand the frustration and things could be improved but certainly not the staff’s fault.

My order hasn't arrived but says it's been delivered

Placed order at 5:45, food arrived at 8:45 cold and unwanted. Tried numerous times to call restaurant to get update, either no answer or line disconnected, same result when trying to call to cancel. Ordered through deliveroo and as the restaurant doesn't use deliveroo drivers only they're own drivers gave no option to cancel order without losing money only call the restaurants number that wasn't answered. Extremely bad food and service.

We booked the order at 5.30 as we were having a party and wanted the delivery at 7.30. Food was lovely although late

Unrealistic delivery times. If the kitchen is struggling to keep up, don’t make delivery time promises that you can’t keep

Absolutely freezing sakt and pepperbox was just a box of chips more like a kids chips no salt n pepper no ribs 3 chicken balls 3 wings 4 prawns and 7 chicken things that was so small couldnt tell what they was for 21.99 i was disappointed for a meal

I know it was a busy night, but it wouldn’t hurt to let people know there is going to be a delay. Over 2 hours we waited and when it did turn up there were no chips or prawn crackers. Considering I spent over £80 I was a little disappointed. Always use new world as the food is so good, but this order was disappointing to say the least.

Driver couldn’t find address said it wasn’t on Google maps and wasn’t from the area when trying to assist them with reference points like the train station so spoke to them 6 times in total sent text messages and what apps. Driver was very sorry but Food was cold when we got it so had to microwave it ( doesn’t work for chips) so was completely spoilt occasion with friends as each meal had to be warmed up so people eating at different times

We ate in the restaurant recently. The only reason the atmosphere score is lowered is because we were the only people in the place. Seems like most people get delivery. Either way the food was lovely, the service was great, the girl serving us was really friendly and warm. Amazing vegetarian and vegan range! I would definitely go back.

Food was ok but the vegetable chow mein had about 3 vegetables in it. The salt and pepper dish wasn’t crispy at all and everything was an hour late.

Good food and complimentary prawn crackers

First time ordering from here, was the best Chinese I've had in a long time. Will definitely be ordering from here again

Everything was great, dietary requirements were followed but prawn crackers that were paid for, were missing from the order.

Ordered XO sauce on aubergines and got black bean instead very disappointed

Excellent food good quality and tasty. Great service, the food arrived alot quicker than they said. Definitely recommend👍👍

the curry was extremely oily, one full layer of oil was visible and the Singapore vermicelli was overdone, had a burned taste .

Amazing food! Everything was perfect! We are all happy. We will order again! Compliments to the chef! 5⭐️

Food was tasty and yummy. Delivery was fast and driver was very polite, knew my address without calling for directions. I will definitely order again. I’m impressed 😊

Tasted very nice will definitely use them again

dELIVERED ON TIME AND GREAT FOOD

Their delivery drivers are useless and don’t even ask a name when they deliver! Just drop It off wherever they want and is easy for them. A waste of money.

The food was bland and lacked flavour. The chips tasted like they had been reheated several times. The crispy chicken was stodgy. Very disappointed

Food took 2 and a half hours to arrive and was average. Shocking service.

never arrived they blamed it on the driver

What can I say we ordered a delivery. It was delivered before stated delivery time ❤️all food hot and delicious. Wasn't sure what to order so we had a set meal for 2.was not disappointed and will be ordering definitely again many thanks.

Delicious and good quality for the price, very happy

Great food. On time, hot and tasty. 😍👍👌

Terrible trick these take aways seem to do is update the status to “delivered” to hit there target so just eat think it’s all fine. But not even cooked your food when you chase them up by the original delivery time. Turned up 35mins late

Arrived hot as always, such good food!

Everything was fresh, hot and cooked well. Nothing was over cooked. Everything was tasty, well seasoned and presented very well. I will definitely order again. 👍👌🍲

Please ignore the 3.8 rating we did and wow. It arrived hot✔️and tasted lovely give it a try we will be again.

I never leave reviews but honestly this was a shocking amount of crispy seaweed to be given, literally a mouthful for the ridiculous amount of £4.95, if it was saffron I would understand. I feel sorry for the lady on the phone who was lovely, and mentioned this is not the first complaint of the same product. When I asked for a refund, the "boss" said no and said they would give me a free portion of crispy "saffron" in this case on my next delivery, even though it was through Uber eats. I said I would leave the review if no refund was provided, so here we are. I just feel sorry again for the lady who answered, not her fault. I wish you the best of the robberies going forward. See you in Forbes magazine ££££££

I never leave reviews but honestly this was a shocking amount of crispy seaweed to be given, literally a mouthful for the ridiculous amount of £4.95, if it was saffron I would understand. I feel sorry for the lady on the phone who was lovely, and mentioned this is not the first complaint of the same product. When I asked for a refund, the “boss” said no and said they would give me me a free portion of crispy “saffron” in this case on my next delivery, even though it was through Uber eats. I said I would leave the review if no refund was provided, so here we are. I just feel sorry again for the lady who answered, not her fault. I wish you the best of the robberies going forward. See you in Forbes magazine £££££

The best vegan Chinese you could ever have! 100/10 we will order forever :D

I enjoyed the crispy salt and chilli chicken, the satay sauce was fantastic. The Kung Po was a just a spicy sauce and not like usual ones, but the veggies in the dish were great so I’d order from there again but a different dish

Great food and service. Just what I needed

The food was very good! The duck, chicken satay, beef in black bean were all excellent The restaurant is in need of a spruce up but don’t let that put you off!

Banana in fritas was off, and had black middle.

this order doesn't taste as good as the first one 😞

Laksa chicken with vermicelli noodles was vey bland, no flavour at all and the dim sum was ok at best. Disappointing!

Bland food no flavour And the chips where in bag but they sweeted that much soon as I touched the bag it broke NEVER AGAIN OH AND THE FOOD WAS 1 hour 10 mins late didn’t even give me anything for the inconvenience SAVE YOUR MONEY AND GO TO RED HOT GOODIES

The sauce delivered with sweet and sour chicken balls was definitely not sweet and sour sauce

This restaurant offers great food that is very tasty and of a very high quality The staff is very polite, friendly and smiling

As always the food was excellent but over 45 minutes later than the latest estimate given after ordering.

ordered at 8pm, delivery supposed to be 9pm. 9.30 came. no food so I called restaurant, nice man on the phone said its out for delivery.. 10pm still no food, called 7 times before someone picked up. lady this time, said uhh uhhh uhhh and hung up the phone. called again 4 more times. Nice man picked up and said let me ask for you... lady in the background shouting "no, no, no, I don't care". very rude woman, does not care about customers, they don't answer the phones. won't be back. disgusting.

Even though my order was late, the food was hot & delicious. When I rang the restaurant the person I spoke too told me they were really busy but assured me my food was on the way.

It says on app it arrived at 7.30. But at 7.46 still not here