Petrichor at the Cavendish London in City of London, Westminster

We had afternoon tea with bottomless prosecco. The service was very slow and bad, we had to ask for tea at an afternoon tea, and when given the pot of tea we had to then ask for milk and a spoon. The food took a while to come out and was not worth the wait. It is all obviously pre-made and set aside for hours. The sandwiches were dry and stale, there was an odd choux pastry filled with a mushroom paste which should be avoided at all costs. The scones were stale and an effort to chew and the other desserts were very basic and the two mousse ones were both frozen when we received them. Unsure how this was allowed to leave the kitchen, the prosecco was the only positive thing and they were attentive to topping this up. Overall, would not recommend to anyone.

We were a party of 6 celebrating a joint 50th, 70th and 80th. We had the 3 course lunch with unlimited Prosecco. From the outset, we felt rushed to order and were told we had to order all 3 courses at the same time. Most of us don’t really drink and only stuck with a glass of Prosecco with one top up. Starter and main were ok, although we had to remind the waitress that we had ordered the red wine sauce to accompany the steak. By the time the sauce had arrived, the steak was cold. With the dessert, it was clear that the waitress had got the order wrong. They came back to us 3 times to double check what we’d ordered… it was frustrating as we were all very clear with what we had ordered and each of us could recite what each of us had ordered!! We ordered 4 tarts and 2 rhubarbs, so it was hardly confusing!! After the desserts, one of the parties asked if she could have her glass of Prosecco topped up and the waitress was quite rude with her response. She said no, because we were only entitled to 90 mins of top ups!! We were not told this during our meal and fact that only 2/6 parties drank Prosecco, I thought it quite petty of them to stick to this unknown rule especially as the lady organised and booked the table and particularly when we only drank probably a bottle and a half between us throughout the meal. Then very shortly after we settled the final bill, we were told they had to prepare the table for the next sitting and asked us on no uncertain terms to leave….This was the straw that broke the camel’s back and I felt compounded to write a review. Upon leaving, there was no queue of customers waiting to be sat, which was not a surprise since it was around 3:30pm so too late for lunch and too early for dinner and the restaurant was only at 40-50% capacity!! Having come from a restaurant background, I am fully aware of the challenges restauranteurs have and would never, out of spite, write a bad review. However this was my joint birthday celebration with a group of mature woman, some of whom had travelled in to London from afar, but this experience has left a bitter taste in what should have been a lovely lunch together. I suggest that this establishment reviews their practices and conveys the time limits imposed for ‘unlimited drinks’ to customers from the outset and ensure that staff are trained to take orders rather than infer that any confusion was caused by the customers. They should also not take large table bookings if their staff are unable to cope….In summary, food was ok (nothing special) but the rude service ruined our experience and day. The lady who booked the reservation is extremely upset and regrets that of all the places she could have booked, she chose this one for a very special occasion!! Never again!!

Very poor service from the start! Our waitress did not know what was on the menu and kept having to ask colleagues. After we placed our order, on at least 2 occasions our food did not arrive as the waitress did not take down the order correctly! Free flowing Prosecco was definitely not the case, unless you class 3 glasses as free flowing. Very disappointing experience. I definitely will not be recommending this restaurant to friends and family.

Disappointed is an understatement! Took a friend for her birthday.. The booking was at 4pm but was told they were out of popular options due to the time! So out of four options only 3 one having a surcharge was available. No empathic apology or alternative option! Sat on a 4 table facing the wall! Requested to move which they did. We eat everything! The starter was gross .. Salmon in cream. Cold! The main was cod, so I need to say more! Tasteless. The desert was ok .. just ok! The lovely lady poured us generous wine before she disappeared which left us to pour our own wine - we should’ve asked for more wine but we were over it! Atmosphere was bland just like the food! All staff apart from one European lady were miserable and rude. I would suggest NOT going here at all.

My daughter had booked for us to have a Virgin Experience Afternoon Tea and Bottomless Prosecco. Unfortunately the staff were inattentive and food was the worst we have had during our 18 years of many afternoon experiences. As for the bottomless Prosecco 90 mins was rather awful having to keep asking the staff to top our glasses and then was told this is your last one and they came back and asked us to leave as our time was up. We could’ve taken our drinks to the bar. There were 14 tables not in use therefore it wasn’t necessary to say that to us and the other tables that we were talking to too. Would never go there again.

Was a bit worried after reading earlier reviews but we had an enjoyable 3 course lunch. It was the ‘Buy a gift’ experience of a 3 course lunch and a bottle of champagne for 2. We are not big drinkers and so didn’t finish the champagne although they topped it up frequently and kept it chilled. I have a cow’s milk intolerance and the chef took the trouble to come and speak to me. He explained how they could adapt the food to suit. This was refreshing as many places leave me with the vegan menu when I eat meat! We had poached salmon starter, followed by duck breast in a yakatori sauce and roasted cauliflower. I had goats cheese for dessert and my mum had the chocolate fondant. We had to pay for service and our tea and coffee but I expected that. The waitresses were very attentive throughout. We would go back. Very pleasant afternoon.

Stay here each visit to London , dine here quite a lot … the Sunday roast is probably one of best I eat , consistently good . Service attentive and would recommend … thank you 5*

AVOID !! Total rip off! First of all staff are ‘nice’. We had afternoon tea booked via a virgin voucher - otherwise without alcohol it’s £75!! We asked for a table by the window.. no not allowed as they are set for dinner (just meant they had different glasses and no one came on for dinner whilst we were there they could have easily have sat us there !) Everything is served with truffle - they did accommodate me by serving my sandwiches without it. Throughout tea nothing is replenished!! Tea is served in stainless steel leaky teapots - tea bags - thick pottery tea cups Prosecco warm/flat screw top bottles constantly asking to be refilled Room .. 80’s conference style !! Awful !! Unless you have been gifted a voucher avoid like the plague!! For a central London hotel it’s a disgrace ! This hotel is near the ritz and fortumns and masons .., I advise you at all costs go there !!!!!!!

I booked pre show, bottomless prosecco dinner for my boyfriend. I was bit worried after reading the reviews, but needed not. It's a beautiful place. From moment you walk in, it feels bit special. Food was marvellous and our glasses were never empty. Our lovely waitress Amandeep was very attentive and made sure we had great experience. The only minus was that our mains took ages to come (even though there were only 2 tables in the restaurant at the time), and that made us late for the show... But other than that it was great dinner. Thank you!

My husband had an operation at the end of December and this “ Bottomless Prosecco Brunch” was his “ Get Well” treat from me… Well from the start we had a wonderful time…a lovely warm welcome from Kapil Vittoria ( or should I say James Bond :-) the very friendly, cheeky F&B Manager…..Our waitress was the super lovely Juwan ( sp?) a wonderful kind friendly professional lady from Lithuania…. The 3 course lunch was beautiful, fresh, hot and so tasty….and the Prosecco absolutely was Bottomless !!!! We only ever got half a glass down before Juwan was topping us up!!! Wonderful experience all round and a very reasonable price….thank you all so much, we will be back….Berni and Darren xx

My friend and I decided to celebrated our birthdays by booking a bottomless Prosecco afternoon tea at The Cavendish. From the moment we entered the customer service was flawless with staff welcoming us ; explaining the menu and ensuring our glasses and teapots were never empty. The food was well presented and the whole experience via Virgin gift experiences was excellent value for money. As a Non Exec in the hospitality industry the staff turned a good experience into a memorable one. Thank you

My company was holding a training there, I had an extremely bad experience with this hotel, the service was awful, and there was a member of staff at lunch, A waiter/ chef came from the middle of nowhere starting having a go at me by choosing the wrong food, I was not told which selection of food belongs to our team, he was awful and keeping going, is this the way to treat your customers? Never go back again that's for sure and will not recommend this hotel 100%.

3 Course meal and bottomless bubbles experience booked through buy a gift. These are always a bit of a risk but this one delivered, certainly on the bottomless bubbles as our glasses were never empty. The staff were friendly and attentive, offering great service. The food was was great but from a set menu (it does tell you that in the booking) and you will need to expect to pay some surcharges (Steak and chips was an extra £20) . Whilst that might put you off, the overall bill that night was an extra £48 but we must have drank that in fizz anyway so still a great deal. Voucher price was £79 so we got a three course meal for 2 and fizz all night in Central London for around £130. I've paid close to that in Miller and Carter!

We were given a bottomless Prosecco three course meal and I would say the whole experience was awesome! The staff were attentive, friendly and welcoming from the moment we arrived. The Prosecco glass never got anywhere near empty and the food was exquisite.

My girlfriend and I had a very disappointing experience at our recent visit on January 20th, 2024, at 5:45 PM. We had a pre-booked reservation at 6PM. We were met by an unprofessional maitre d' who displayed a negative attitude and made us wait at the bar . He huffed and Puffed each time he passed by. We waited for over 20 minutes at the bar without service (no one around) Other customers came and left . We did not get seated unti 6.25pm . This, along with the significant delays in receiving our food (almost an hour and a half for the main course), significantly impacted our evening as we had planned to attend a show afterwards. While the young waitresses who directly served us were friendly and attentive, the overall experience was severely hampered by the unprofessional demeanor of the maitre d', the evident lack of staff, and the resulting slow service. This was especially disappointing as it was a pre-planned birthday celebration for my girlfriend. It is important to note that the unprofessional behavior of the maitre d' and the lengthy service delays significantly detracted from our experience. While I appreciate the efforts of the waitresses who served us directly, the overall experience fell short of expectations. I hope that the restaurant will take this feedback seriously and address the issues raised, particularly regarding the maitre d's conduct and staff shortages. I have tried to contact the resturant directly via Kapil Vittolia (Food and Beverage Manager) several times via email and even the main enquiries email address which have all been ignored. Which suggests they do not care!

Six ladies had a lovely lunch with bottomless prosecco....food was very gòod and service was equally good the staff were very polite but also vreate a pleasant ambiance.This is my 3rd visit and would happily return.

I would give them zero if I could. We went for our second Afternoon Tea her, as our first visit in August was appalling. We were promised we would be well looked after, but this was certainly not the case. In fact almost every guest in the busy room were all having the same experience. We waited for such a long time for our food, and with only two staff two staff to service the whole room it was diabolical . There was a lady there for her birthday and she got so annoyed with the lack of serving the Prosecco, she went and got the bottle herself and came to all the tables to serve us. We spoke to Kapil the manager who assured most tables we would get a refund, but three months on we still have not received it. Kapil admitted he had overbooked as there were tables in the bar area who were having the same neglect as us in the room. The guests were all talking about it, and the staff just shut the doors on the room and walked away. I would recommend you steer clear of this place at all costs.

Really nice place with helpful friendly staff that didn't rush & actually wanted you to enjoy yourself made for a lovely afternoon out. Walking to the restaurant is impressive in itself, great area, & once in felt very comfortable, our waitres was perfect, kept our glasses filled up all meal. Now for the food, I'm so pleased we tried some unusual stuff for us, pigeon & pheasant, both truly excellent, so together with the potted shrimp, salmon main,cheese on toast with a twist & the lemon mango tart (which my wife had & loved, & she doesn't do desserts at all!) we had a wonderful time, of course the prosecco helped. Definitely recommend & will definitely return, thank you.

Came here in mid January 2024 with a buy a gift lunch voucher. Friendly staff, and they were very good with keeping the bottomless Prosecco topped up. The menu and food was nice too, but not as stunning as I would have expected from a St James’s hotel restaurant. Would probably return!

I was gifted a voucher for my birthday last year and was kindly reminded by a friend to use it before expiry. Originally for afternoon tea, I paid a nominal fee to use the voucher for a three-course lunch. We received a lovely welcome, super food and good service in general.

Wow. I wish that was a good wow I’ve never been so disappointed in an experience I bought the bottemless Prosecco afternoon tea for my sisters Christmas present from virgin experience She must think I’m taking the mickey The photos suggested a lovely London setting and ambiance What we were met with was a conference room with curtains pulled so you couldn’t even see out of the windows. The chairs were borderline office quality and the table decor zero. We stirred our tea with a fork as table not laid properly. The staff did bring numerous (must have been low or no alcohol as we would have been on the floor! ) Prosecco refills. After 45 mins and still no food we asked. It came and was horrible. No other word. Photo is the what they describe as a turkey lettuce tomato ( which I guess is what we got) I’m usually so full I can’t finish and afternoon tea but in this case we had to go and get more food afterwards. 2 of the cakes were still frozen inside. I told the waitress. She said yes madam we keep them in the fridge. I asked to see the manager. She offered more sandwiches to make up for it then said “ so we good”. That’s summed up the customer service attempts. 2 of the items were missing and when we and other tables complained they eventually came after another 30 minutes when we were ready to leave. An abysmal experience and virgin should be ashamed to be selling such a thing

I bought my husband a Red Letter Day experience of a 3 course dinner for two with endless Proseco for which I paid £74. When we arrived the hotel lobby was deserted and scruffy . We made our way up a staircase to the first...

Have visited on at least 5 previous occasions with buy a gift always great service,experience. So what has happened? Visited Sunday ,no one on reception,lots of staff walking past but not acknowledging you waited 20 minutes. Shown to table, at least 20 other people in...

We were given a gift voucher from “buyagift”. We had the WORST meal experience I have ever known. We were seated early. The dining room became loud with other tables of voucher-holders until full up. They continued topping up the bottomless “Prosecco” around 8 times....

AVOID! Luckily I didn’t spend a penny myself on this but we were given a voucher from Buyagift for bottomless prosecco and a 3 course dinner. Firstly no one was around to greet us on arrival (first bad sign). Then we were served for the...

My mother and I booked to have bottomless afternoon tea and were really disappointed. When we arrived, no one was there to greet us and we had to look for a member of staff to be shown to our table (baring in mind it was...

We had a red letter voucher for 3 course meal and free flowing Prosecco Firstly the Prosecco was definitely free flowing with our glasses filled up numerous times without asking and before they were empty a lot of times. The food was delicious and lovely...

(3 course meal and bottomless prosecco gift voucher) We arrived when it was not very busy and even then service was slow getting seated and served prosecco. We were being served non-alcoholic prosecco so we opted for the 2 large glasses of wine each that...

Had a superb lunch here today, we had the set menu with bottomless prosecco. I have to say it was ine of the nicest experiences dining out I've had, the lady taking care of is was wonderful, I wish I caught her name. She provided...

Christmas Afternoon Tea : excellent service, delicious food & a good selection of teas. Juraite provided first class service; friendly, happy, attentive and knowledgeable. A brilliant waitress. The Christmas Afternoon Tea was delicious. Every component was full of flavour & there was plenty to satisfy...

Empty at lunch (in mid December?). Food nice but overpriced (it’s a hotel). Staff pleasant. took forever to work out the split payments on the machine and after that we found the Bill was wrong, which we felt almost blamed for! Won’t go back

My wife and I had an exquisite night. The food was absolutely delicious, and the service was incredibly attentive. We thoroughly enjoyed our evening. We had plenty of time between courses, which made the evening very relaxed. 10 out of 10, we highly recommend going...

Food was very nice but service was atrocious. It was not busy but we had to wait ages between courses to a point where I just wanted to leave as I had enough. If you’re happy to wait ages then it a nice place to...

Food was delicious the wine kept on flowing will definitely return . The waitress was very nice. Nothing was any trouble

Great food, lovely attention by the staff- couldn’t fault. Even a session by the on the grand piano during our meal. Highly recommend

Came for bottomless Prosecco dinner - a gift from my parents - but very disappointed. Started ok, with regular top up of our drinks and nice starters. But the mains were poor - my side of dauphinoise potatoes was dry and unappetising and my partner's...

We had a voucher for a 3 course lunch with unlimited Prosecco. It was a mixed experience. They were generous with the Prosecco which was topped up regularly. Food was ok, but many items on the item weren’t available. Our food took a long time...

My daughter and I had a lovely lunch at the Mayfair lounge and Grill. Although there wasn't much choice for vegetarians what we had was recommended and really tasty. The waitress Jurate gave such lovely service and was very friendly. Prosecco was topped up frequently...

Afternoon tea .. outside main restaurant beside bar .. was not expecting much from reviews !!! BUT .. we had wonderful food and a great atmosphere . Saturday afternoon. 18 Nov .. Prosecco was truly limitless .. enjoyed it 😁👍.. Lovely team .. Julian and...

We waited over an hour for afternoon tea, during which time the staff seemed embarrassed. We were served prosecco quite regularly which felt by way of an apology or to keep us happy. My friend who had booked the tea for my birthday had told...

So this was my third visit in the last six months. I’ve always found the food to be delicious, Prosecco free flowing and great value. The staff are friendly and attentive. I’m always surprised that the restaurant isn’t busier. However on my last visit the...

This was the worst dining experience I have ever had. Service was poor. It took over an hour for the starter to arrive, another hour for the main course to arrive. The main course arrived cold and had to be sent back. It still didn't...

I bought a voucher from Buy a gift for a 3 course meal with unlimited Prosecco for 6 of us. We meet up once a year and had a lovely meal and drinks. The Prosecco was free flowing, the waitress attentive and the food delicious....

I recently dined at this restaurant with high hopes, thanks to a voucher for a 3-course meal and unlimited prosecco. Sadly, my experience left much to be desired. Firstly, the ambiance was quite plain and outdated, especially when compared to other dining options in the...

Been here for 2 hours already and still not see our main course. We are not alone!! 2 waitresses are working hard to keep the drinks flowing to try and keep people from complaining. Bought a 3 course meal with a voucher and there is...

We had been treated to an afternoon “Prosecco Tea” by friends for our joint 70th birthdays. Pleasant staff but we have had better food in a wayside cafe. 3 finger sandwiches with non-descript fillings, stale cakes, a meagre portion of clotted cream for the scones,...

Poor meal, in a practically empty restaurant,very fatty sirloin steak, which was over peppered, served with stone cold overwhelming taste of vinegar courgette. chocolate coolant was tasty but cold, staff pleasant though

Special celebration - great food and atmosphere... Nice views. Highly recommended to visit at least once ..

I booked this is as a birthday treat “afternoon tea” for my wife and some friends. The service was good and the Prosecco was definitely flowing. Glasses were constantly topped up to be fair. Top marks for that! The afternoon tea itself was average at...

Had a great experience here. The staff were very friendly and helpful. The food was excellent. I liked a little time between each course. The Prosecco was ever flowing. The portions were perfect. Will definitely do this again

I had a bottomless brunch with as much Prosecco as we could drink during a weekend trip to London with friends. Highly recommended . The Service from our waitress Jurate was outstanding. The food was lovely and excellent value for money . 3 course al...

Very rare I visit somewhere twice but I have here and luckily had Jurate as our main server both times, we probably had 10 people look after us, quality food, great Prosecco,great service Reviews that moan about slow service are probably more used to Nando’s,...

Food was excellent and delicious. The service was good although had to ask for the meal side dishes as were not served at same time but only took a moment. The dining room was very quiet and lacked atmosphere due to lack of customers possibly because it was midweek. There was a piano but no one playing. Overall it was a nice setting with good food but choose the night carefully.

Food was good, ambiance lacked, facilities clean. Staff were okay.

Lovely people, great food and a special ambience as the pianist was playing in the corner near our table. A memorable experience

Very slow service, booked for 12, wasn’t allowed in until 12:20. Took 15 mins to order and we notified the waitress that we had to leave at 2 for our theatre show, steak was lovely then dessert took 30 mins to come out so we had to leave before it was served to us. So we only got two courses and had to rush out. Wouldn’t recommend unless you have nothing planned for the day. 2 hours should have been enough for 3 courses co side ring the tables were virtually empty and saw around 5 staff to our table. Disappointed for the money as we also spent £45 there on top of voucher for 2 courses.

Had a free flowing prosecco 3 course meal and food , service and quality was fantastic , the staff were amazing!

I would never ever go there again. Staff were useless and the manager was curt, surly and had no manners. He was only nice after we complained to his manager. None of the staff has a clue. Were not asked at any point if we wanted tea throughout the lunch. Embarrassing for me as I had booked this family affair for my mother’s birthday. Huge disappointment and no real recompense. The manager was kind, but still has not contacted me thereafter. Had to pay an extra £5 for anyone that wanted more (disgusting and stale) sandwiches. And get this, my father had a whole CLOVE of garlic in his sandwich. What a total joke and waste of our time. Never, never, never again!

As with other comments, the reservation could not be found but I had checked several times. Food was good but service a little slow. I liked the quiet atmosphere as we were able to catch up and hear our guests.

Lovely good, brilliant service, Jurante, our waitress was attentive, friendly, helpful, and the bubbles kept flowing. Recommend this to anyone.

Service was exceptionally slow despite the restaurant being very quiet for a Saturday night. We were charged an extra £6.5 for swapping from mash to the basic chips which I think is ridiculous. Would not recommend.

Food was very nice but service was so slow in the end we ended walking out and not paying the full bill

When we arrived we was told that they had not received our booking though top table but they did manage to seat us even though the restaurant was half empty . the food was lovely but the service was very very slow and it was only 8 at night it was such a shame as it seemed like a nice restaurant

Poor and very slow service. They couldn’t find our booking initially, then had to wait while they found us a table, the place was near empty. Huge wait to order then receive our food My fish was dry and burnt and I only ate it as I was ravenous and with no time to find an alternative before our show started Terrible - never to return

Unfortunately the Mayfair Lounge & Grill had not received our booking so were not expecting us. The Lounge was fairly empty though so there was plenty of room for us.

Although the staff and food were pleasant we waited a long time to be seated despite having a reservation and there was no ambience in the restaurant at all.

First time visitors made very welcome with an outstanding hostess named Amanda, who was very attentive to our needs.Never a moment passed they she didn’t engage in conversation with us nor missed a beat when our glass needed filling. If you ever have reservations about feeling out of place, have no fear, The Cavendish will make you feel most welcome as will Amanda

We are a group of friends who after a long time due to the pandemic had finally found the time and an amazing place to meet and catch up. From the reservation up to the day of our afternoon tea everything was spot on. All the ladies who have assisted and served us was all very lovely and accomodating. We had the bottomless Prosecco afternoon tea which is indeed overflowing. Scones are freshly made along with the pastries and sandwiches. We ordered different teas we fancy and we were served fresh ones everytime we requested. This place is highly recommended and all their staffs are commendable for their high standard of service. Thank you to all who made our day another memorable one.

Very attentive staff, good to see people taking the trouble to check for allergies. Excellent lunch carefully presented and all the more enjoyable for being able to chat to ones companion without the increasingly loud chatter of wine relaxed others close by spoiling the ambience.

The Mayfair Lounge & Grill (formerly Petrichor) has now reopened following Lockdown and a refurbishment and it did not disappoint. Such a warm and friendly welcome from the staff, both in the bar and in the restaurant. The bar area has a piano which was being played by an excellent pianist. The newly decorated restaurant looks great, with clean, modern lines and colours and although it is a large room it is cozy and inviting. The star of the evening though was the food. The newly appointed head chef has produced an excellent and modern menu with something to suit all tastes and the standard and presentation of the food was sublime. The restaurant is in The Cavendish London Hotel and it is definitely the place to go on Jermyn Street.

it was a lunch of a very special kind. we were the only table but things went very wrong from the start. the staff did their best to keep us happy, full marks to them. A Monty Python or Fauwlty Tower experience

This is my second visit to the recently re-named Mayfair Lounge and Grill Restaurant (previously Petrichor) at the Cavendish Hotel in Jermyn Street with my parents. The food and staff were all faultless. The reason for giving it a 4/5 and not 5/5 was due to how quiet it is there. The music was also rather odd (we thought it was a mobile tel that someone had left on a table!) and it was quite a 'functional' (as opposed to cosy) setting. Minor quibbles. The food didn't disappoint and the service was fantastic; I especially want to thank Amanda who made such an effort to make us feel welcome both before and during our visit. I thoroughly recommend it - and the location is rather lovely too. It sits right behind the famous Fortnum and Masons' Dept store and is close to all the West End shopping, theatres and bars/restaurants.

Booked via opentable so can't undertand where the blame should be directed to. Turned up to the restaurant after making a reservation and the it was closed. Surely the restaurant can't offer and accept bookings if its closed?

Arrived and shown to a table by the bar not in restaurant, menu came over extremely limited, not what was and still is advertised on website. Traveled a long way with overnight stay decided it was totally unacceptable a left after 1 drink. Disappointed behond belief

We drove all the way from Surrey had a reservation for dinner, turned up and was told we didn’t have a booking even though I had an email from OpenTable. Very rude manager who didn’t have any customer service skills whatsoever would not recommend this restaurant as you may not even get to dine there. Would not recommend as you maybe wasting your time as their booking system seems not to work.

Hicimos una reserva para el almuerzo en Petrichor para celebrar un cumpleaños el domingo 11/10 a la 1. 30.Cuando llegamos nos dijeron que el restaurante estaba cerrado y que no tenían reserva para nosotros. Les presentamos la confirmación de la reserva y los múltiples recordatorios por correo electrónico y admitieron a regañadientes que tenían nuestra reserva.Nos ofrecieron el menú del bar (sándwiches y hamburguesas) o té con crema a las 2 pm, y finalmente la opción del menú de la noche. Decidimos comer en otro lugar y lo pasamos de maravilla.No obtuvimos ninguna disculpa de este restaurante y nos ofrecieron poco o ningún servicio durante el tiempo que estuvimos allí.Tacha este lugar de tu lista si estás buscando buena comida y buen servicio.

Food very good, excellent service, ambiance not bad considering covid restrictions

Reservamos una mesa por primera vez en Londres desde Covid. Cuando llegamos, nos revisaron la temperatura y luego nos llevaron a nuestra mesa que estaba junto a la ventana. Fuimos los primeros en llegar allí y charlamos con la encantadora señora que dirigía el restaurante. Nos estaba contando cómo habían cambiado las cosas desde Covid. Tuvimos Prosecco ilimitado, tres campos cada uno y toda la comida era tan buena, tan fresca y muy caliente.No nos podemos quejar de la comida o el servicio y nos encantaría volver.

Vine aquí para otro regalo de cumpleaños de mi esposa. Temperatura tomada antes de entrar al restaurante. Tenía la opción de mesa, se sentó en la esquina por dos viudas. Buena elección en el menú. Tenía 90 minutos de Prosecco ilimitado. El camarero fue muy atento y nos avisó diez minutos antes de que se acabara el tiempo. La comida era deliciosa.El personal amable y acogedor lo recomiendo encarecidamente.Gracias por hacer de nuestra experiencia una experiencia inolvidable.

Fuimos al Petrichor el primer día de su reapertura y Marika nos sirvió. Marika fue una gran anfitriona. Aunque el restaurante estaba lleno, ella fue muy amable y conversadora, y fue rápida en tomar nuestro pedido y asegurarse de que nuestros vasos estuvieran llenos (habíamos buscado una comida de tres platos y un cupón de burbujas ilimitado). Comí burrata para comenzar, bistec como plato principal y luego una tabla de quesos para terminar. La comida era deliciosa y el bistec estaba perfectamente preparado. Nos quedamos más de 2 horas y no nos sentimos apurados en absoluto y no queríamos irnos al final. El restaurante también tiene vistas a Fortnum's, que es hermoso.

Vinimos aquí para tomar el té de la tarde como regalo de cumpleaños. Llegamos a mediados de semana, pero el lugar estaba muerto, éramos los únicos dos en el restaurante. Lo que significaba que aunque teníamos un servicio excelente, el ambiente era un poco escaso. Sándwiches y crema: los tés estaban buenos, pero no increíbles, ¡los dulces en el plato ciertamente lo compensaron! Champán Taittinger para quienes lo deseen.Algunas curiosidades interesantes alrededor del hotel, incluida la historia de los propietarios anteriores.

Smutsiga bestick vid vårt bord, personalen var otajmad så vi fick först bubbel, fick vänta en bra stund på afternoon tea, och efter ytterligare en längre stund fick vi själva teet. De tog dyrt betalt för själva kranvattnet. Inget vidare bra ställe, finns mycket härligare ställen att äta afternoon Tea på i London.

Visitamos un viernes por la noche, usando un cupón de compra de un regalo para una comida de 3 platos con champán. Solo había otra mesa y el resto del restaurante estaba preparado para el desayuno, por lo que el personal era excelente, muy atento sin ser intrusivo. Precioso 3 platos, muy buen champán. Mi compañero es chef y estaba muy contento con todos los aspectos de la comida. Volvería otra vez y lo recomendaría seguro

The low mark for ambience is purely down to coronavirus keeping diners away. The stylish dining room was virtually empty but the food and service were very good. Presentation of dishes was of a high level with the only criticism being that the fish dish was slightly over cooked. The staff were attentive and professional, doing all they could to enhance our experience. We hope to visit again when public confidence improves along with public health. Thank you Petrichor.

Tenía tantas esperanzas para el té de esta tarde. En primer lugar, nos pusieron en una extraña sala tipo salón de baile en lugar del restaurante: había una reunión familiar allí para tomar el té de la tarde que dominaba la sala, por lo que se sintió realmente incómodo. Preguntamos si nos podían trasladar al restaurante y nos dijeron que estaba lleno. Luego les dije que la mesa estaba tambaleante, por lo que se derramaban bebidas tambaleantes si tocabas la mesa. Luego nos trasladaron al restaurante que solo unos momentos después nos habían dicho que estaba lleno. ! ! Tuvimos que perseguir para pedir el "té" y luego se olvidaron de otras cosas que teníamos que pedir. La comida estaba bien. Estaba destinado a ser prosecco de flujo libre durante 90 minutos y terminó siendo una hora y quince minutos (no nos dieron ninguno hasta quince minutos después de llegar) y también nos dijeron cuándo había llegado el momento. Servicio - mixto - todos los requisitos dietéticos atendidos sin embargo. Lo intentaron pero carecieron de profesionalismo. Una camarera seguía diciendo "oh, cabrón" cuando dividía las bebidas. . . . . . . ¡Qué grandes esperanzas! La comida era buena y la pasamos muy bien, principalmente debido a la compañía y al prosecco.

The venue was very nice. For the main I chose the pork belly and my girlfriend chose the hake and we were both very satisfied with our choices. In addition, the starters and desserts were also impressive and we shared a bottle of prosecco to wash it down. The service was exceptional. The reception charge my phone while we ate and Kostas and another lady ensured that our experience was a good one. The following day I booked for my parents so that they could have the opportunity to share a similar experience.

Booked 3 course meal.and bottomless prosecco for 4 people. Meal.was gorgeous and prosecco free flowing. Great service and a special thanks to Irene who had fabulous customer service.

Went for dinner at the Petrichor restaurant and was very surprised, the pre-theatre menu was amazing, big shout-out to the chef! The prosecco was really flowing and service seemed effortless. Thank you to Irene for adding fun to the experience and excellent recommendations!

Was bought a voucher for a 3 course meal and bottomless prosecco at Christmas, by our lovely granddaughter, and decided to use it, at the end of January, when we arrived we were greeted warmly, by the staff, and seated by a window, as was our preference, we were poured a glass of procesco, and we ordered our meal, my only gripe, was that there was not much choice for each course, we were offered a choice of 3 types of rolls, of which we chose a olive roll, which was warm, however when it got cold, it was very hard, for the starter I chose smoked salmon, and my husband had duck pate, both were nicely presented, plentiful and tasted delicious, main course, we both chose chicken, again tasted fantastic, there was not much choice for dessert so in the end we had a vegan dessert, which was coconut Panna cotta and pineapple, which again was lovely, the service was impeccable, at no time did I see the bottom of my glass, it was fiilled up constantly, we did book in early, so there wasn't many people in the restaurant, I don't know if you get the same topping up service, when they are busy, as I only saw 2 staff on duty, when we were there, but for us, we had a great experience

End of a subliminal evening with a subliminal dinner! Terrific service from start to finish with Ludovica the star of the show. A credit to her profession.Food was excellent, and presentation exquisite.

Gran experiencia de la cena, la comida era increíble y el servicio fue encantador! Realmente una joya escondida! Todos fueron encantadores, especialmente Irene hizo que la experiencia fuera aún más divertida y animada. Volveremos a visitar de nuevo!

We had a wonderful meal at the Petrichor, service was excellent, meal was delicious, our glasses were never empty, so thku for another special meal, we recommended our friends stay at the Cavendish too , and they are loving it, so thku so much

The staff was very nice but we were disappointed by the quality of the food. We were very confident when we booked our table as we had read the positive reviews of customers and the menu and seen wonderful pictures of fine dishes. The wine was good but the dishes were not worth the price ( we took the goat cheese tortellini, the turkey roulade and the squash risotto). The tortellini were overcooked and fatty. The turkey roulade: the plate was almost only composed of meat (average quality) with only 2 Brussel sprouts and very little chestnut puree. The risotto was ok but no more. The menu was very different from the menu shown here on Tripadvisor. There is a big contrast between the beauty of the place (hotel) and the quality of the restaurant.

I booked the bottomless champagne afternoon tea for my daughter and I after shopping just before Christmas and we had a lovely afternoon. Tea is served in the restaurant which overlooks the side of Fortnum and Mason and provided a peaceful atmosphere away from the busy shops. Service was excellent and the food was very nice although we were not asked if we would like more of anything which has been the case in other hotels I have been to for tea in the past. Top ups of champagne however were extremely generous and all the staff were lovely.

Went for dinner and bottomless Prosecco which I’d bought my sister for her birthday. Thought I was imagining movement at first but when my sister stood and started screaming it was confirmed. Mice were comfortable running around between tables. Tables were set so I dread to think how many were crawling over our table and cutlery before we sat down. We had finished our dinner at this point and given complimentary cocktails. The manager just made excuses. Waiting for a refund that I doubt will come.

I took my friend to this resturant to celebrate her birthday. We arrived early but were shown to our table over looking Jermyn Street.

I took my friend to this resturant as a belated birthday lunch. The resturant didn't dissappoint. The staff were friendly and helpful. The food was excellent. Would recommend this resturant to family and friends.

Third visit but this time disappointed. Stale bread in sandwiches, only one jam for scones - could have got better food in a coffee shop. Not worth £94. very disappointed. Money down the drain this time

I enjoyed an amazing afternoon tea at the Petrichor restaurant, located in the Cavendish London Hotel. The pastries and sandwiches being served were of great quality; in addition, the bottomless champagne was a real added value. Staff members Amanda, Morrison, and Veny served us, giving us a great experience. I would definitely recommend this place and afternoon tea setting to friends and family.

We visited Saturday for festive afternoon tea.There were 11 of us & we had the free flowing prossecco tea.Food was fab & service was great too.Great Value! Our glasses were never empty.We also had a couple of special food orders which we were given with no trouble.Would definitely fun.Thankyou very much.