Pepe's Piri Piri in Sandwell

They're super busy at evenings and they mess up the order, not enough sauce on chicken n rice, the quantity of chicken not enough and chicken burnt!

perfect for my hot pallet. go extreme and try the flavoured breads they are top notch.

Fast delivery. Food was hot and tasted great. Also got 3 extra wings as part of a deal.

the delivery driver never showed up to collect the food, food was not delivered, couldn't get in touch with just eat. Had to call the restaurant and ask them to contact just eat on our behalf, customer service is non existent from just eat - abysmal. I want a refund and better customer service, the app does not provide a mechanism for dealing with this scenario

The order was not delivered. You need to issue a refund asap!!

Won't go back. Fries hard. Burgers not all that . Expensive too. Tried quesdilla too. Nothing special. Large fries are fukin tiny

Order regularly and one of my fave spots but recently the sauce is watered down (literally it was watery and not spicy - I order extreme so that’s saying something) and the chips had barely any perio salt (which you have to pay extra for, so I expect my 50p worth!) I think it’s under new management maybe?? and you can really tell. Quality gone downhill.

Very bad experience I ordered a peri peri mayo which did not come. I had to eat the order with out a sauce. Which was very unpleasant

Food was cold and drink missing. Tried to get it sorted and was informed that just eat was responsible for missing items. Wow how many people have missing items that has not been sorted. To the staff member who enjoyed my drink, good for you

They’ve raised their prices! 🙁 and doesn’t give a free sauce unless ask for it.

Good food, good price reccomend no doubt 👍

Pepes has really gone down hill

Definitely not worth that price, I upgraded to a large meal but the size is innacurate and the meal didn't even satisfy my hunger. The food came almost cold and fries tasted as if they came straight out of a freezer to fry/boil. Won't buy again.

Food quality has declined. Hygiene is at an all time low & the staff ate rude, they can't be bothered most of the time, which is sad because it used to be a decent spot along time ago.

Very Poor customer service and food, Never try again.

The food was delayed and was cold before it gets to me and is unbeatable.

Just wow I had extra hot rice with chicken 10 are 10 really

The food was nice but what on earth is the size of this wing. Kfc does a bigger size for a lower price. Abysmal.

Food was packaged awfully. Ruined my drink. My day. My meal. It wasn’t hot. Wasn’t happy. Actually cried

Hygiene was very poor throughout including staff clothes and premises itself. Staff is very rude and greedy.

complete wrong order. No way of contacting delivery driver and also the restaurant were no help whatsoever

I’ve had from every Pepe in Birmingham and my lord pepes smethick is the best one I’d ever eaten in my whole 23 years of living …. It was that beautiful I had to ring the shop and personally say thank you!!! I will be coming to this one from now on…. The food was mouthwatering and beautiful and the lovely man on the phone took care of me and delivered my food to top standards (I’m very picky) and this I couldn’t even complain …. THANK YOU XXXXX Highly recommended No pepes is like this one I’ve had loads bad experiences with different branches and never ever loved something as much I love Pepe smetjick your food is glorious nearly started singing food glorious food

I didn't receive my order and I want my money back

The driver came on time , but very rude. Told him to call earlier as I was on seventh floor , in order to get downstairs on time. He calls when he’s already downstairs, and kept calling . Got there told him thank you and he kept quite and left

They don't serve drink with cans

food was cold and veg wasn't food no sauce

Poor service food was cold Staff was so rude Never recommend

Did not receive my drink. Part of my order was not completed.

My order delivery time kept being delayed and now it is saying it has been delivered. I have not received my order, can someone explain what is going on??

my order was not correct I paid for large fries piri salt this is not what I received I also order chicken and rice box flavour hot extra chicken again it was lemon and herb flavour an didn't look like extra chicken compared to other other chicken and rice box ...... really upset as I spent over £47 also delivery didn't handle with care sauce cups broken leaving sauce all over the drinks again so upset didn't even enjoy the food as it was not what I ordered

We order from this establishment every week but have noticed a decline in their hygiene. We are frequently finding hair in our food. Initially, we gave them the benefit of the doubt but now it's bordering on unhygienic. Food Standards Agency if you're reading this, please pay them a visit.

It look like serving for free look at the fries condition absolutely disgusting 🫣chips was cold the burger fillets hard to chew best pepe's is in westbromich and here management is so poor staff talking all the time touching food without gloves I recommend the best pepe's in westbromich hardworking staff always look after for customers

The fries are really poor on quality and the chicken is not properly cooked...

Terrible delivery experience. Was told order will be delivered within 20 minutes. Driver took from ship and then disappeared. When asked why he was so late, shrugged his shoulders and said he had a problem. Will never order again.

very bad .they took 1 hour 30 min to dilver order

i normally get delivery with uber eats but i decided to order inside snd the food was so divine. it was much better then when i order delievery, the sauces were so good and portion wise is amazing

You didn’t send me extra sauce which I was asking for. Manager whoever is su*k

Food was nice however driver was extremely rude. She instantly tutted when I answered the door, gave me my food without my drinks so I asked where my drinks were and she walked off muttering shrugging her shoulders. She then knocked the door with the drinks and tried to laugh it off however I did not find this funny.

I thought I'd try the food here once again and it was cold and dry. the xl burger was dry and cold and the rice and chicken box was dry in the middle. 2nd time the food has been like this won't ever be ordering again. waste of money and time.

food was cold. never ordering again.

Not a problem with Pepe’s, always great quality food however Just Eat delivery driver showed up to destination, I was waiting inside my workplace as it was raining, driver however marked as delivered despite not even trying to contact me. I went out into the rain to try and find driver however no-one outside and I have not received any food. Very disappointed in Just Eat’s delivery service and expect compensation.

The garlic mayo spilled everywhere in the bag and all over the Pepsi max

my food was frozen literally tasted like it was yesterdays food left over

one of the best meals i have had in a long time, cant believe how nice it was!

Brilliant food. Fresh and tasty as usual.

How are you going to give the delivery driver the dips in the his hands and not in a bag and then get the order wrong? Abysmal

Food was cold sauce was spilt oveer everything and unable to eat the food waste of money i want a refund

Since it's been under new management there is always an issue. Orders are never ready on time, staff lack customer service skills, absolute poor communication.

Shocking service got the completely wrong order. Someone’s else’s food.

Delivered someone else order then didn’t bother to help me

Been a long standing customer. For sometime it's been under new management and since then the service has gone down hill. Always get order wrong, staff laid back and lack customer service skills. Last time I'm ordering from here. Plenty of other places to take my money.

I placed the order at approximately 18:30 and requested to be delivered by 19:35. While tracking the status of the order the time kept on changing and t one point it even said that the food will be delivered at 20:15. Based on this I decided to call the restaurant and was told the timing is changed by Just eat and need to contact them. Unfortunately the food came 20 minutes late but along with the that wrong sauces were given. The wraps also did not has any nachos. Really disappointed. This is y

Delivery driver stole food from our order

Food was cold waited nearly 2 hours

food is freezing came 1 hour late

driver was knocking the wrong door . mayo was all split out in the bag. food is delicious as always.

got a large meal charged me £14 and the burger was tiny but with a whole bag of fries, waste of money!!!

Watched the lady microwave the pitta then throw it across the room on the grill, a bit crazy! Because it was microwaved it did get stuck to the wrapper. Apart from that overall decent, chips were covered nicely with peri peri salt. I choose hot for my double pitta but I’m not it could have been hotter. Decent option for a quick bite!

They always give cold food and never give any sauce second time the worst Pepe

The chicken wasn’t fresh at all it was disgusting i even told them about it they didn’t care also there is no washroom. No recommended

they forgot mu drink that I ordered.

Did deliver to the wrong ward but thankfully the ward handed it over

THE FOOOOOD WAS SOOOOO AND IS SOOOO GOOODDDDÐ THXXXXX😋😋

Order was wrong and food cold and soggy

I enjoyed eating my fajita meal; it was good, and the staff were helpful.

The wings and fries were lovely, albeit the wings were on the small side. The pitta sandwich was very dry and not alot of sauce was used, so it barely had any flavour. The packaging got stuck to the pitta as well, ripping most of it when i tried taking it off, so i ended up using a fork and knife to eat it. Customer service when i called was great and friendly

All the food was on the floor, they did not even clean the floor and tables. All the workers are just walking around like they come for chilling. So much food was on the floor.

waited well over an hour for the food to arrive and when it did arrive it was stone cold

Driver stole the food needs sacking the comedian

Ordered chilli cheese bites- you get three. Ordered a large chick n rice but it was tiny i would hate to see what the small looks like. The chicken was burnt and not nice at all i couldn’t even finish it. Wont be ordering from here again.

The food wasn’t all that tbh think the quality of food needs improvement

Dirty food... old food spoiled expensive I AVOID COWBOYS

Use this place after long time and still realy bad service took too long to get ready and at the end they were out of garlic sauce and no cup holders for the drinks, had to go to my car multiple times to drop if cup drinks. Only use other pepes in hagly road. this one no good.

Absolutely disgraceful what type of deliver is this supposed to be.

No words, you .. are .. exceptional!!

Really lovely food, was well prepared and very filling.

Hi, I would like to make a complanit. Just had my food deliver and two fries was missing and no sauce. Very disappointed as I work really hard and today was my day off. Really unhappy with missing items. I can’t even eat it, soon as I opened the bag items was missing. Please confirm you have received this message. Thank you. Kind Regards, Surinder

Too stingy with the sauce. They don’t give you much and just makes the food dry.

My food has not been delivered at all.

Very slow delivery not happy with the service

My order didnt come and it said it had been delivered i cant get a hold of you and my money is gonne and i have nothing to eat

food was cold and i ordr food which was not mild and waiting long for food not happy this time.

Lovely clear cut customer service over the phone and then the counter upon collection. Thx and see you again

Chicken XL is a classic and delicious

Having ordered from here before, unfortunately this time the experience was poor. The hot chilli sauce exploded on the drinks and the other sauces; what a mess! Also, the burgers and chips were cold. Not sure what happened with my order today but it was really disappointing.

Wings were perfect Chicken salad was hard and chewy

Never gave the Pepsi gave a water bottle instead

the food was delicious and the delivery driver was very kind.

Can’t follow basic instructions it’s a shame because the food is okay just the staff ain’t following what is clearly written, especially writing in the notes not to forget, they still do. Even when collecting it they give chilli and garlic mayo but when you order for delivery they don’t even give any sauces, fgs I ordered £30 worth of food at least give me some sauces! Not even worth £30 just for two meals very pricey :/

Gourmet burger was burnt and ruined the taste. The burger cost £8.49, not worth the money. I stopped buying the wings because Pepe's kept over cooking the wings, so they were burnt, and now I know to avoid the red meat burgers that also get burned to chargrill black.

Cold food and not really fresh ingredients

The food was not nice, we had a corn on the cob missing. I paid for extra cheese and did not get that on the lamb burger which was burnt and hard. We normally order from the soho rd branch and they are amazing but the smethwick branch is not upto Pepe’s standards. Whether they are busy or not getting a customers order right should be priority and not how many orders they can get in. I definitely will not be ordering from this branch again, completely put me off ordering from pepe’s for a while.

Horrible service , didn’t even get what I ordered

Food arrived late and was cold and the customer service from the shop wasn't the best.

My food was meant to be delivered at 8.55 then it changed all the way to 10.15 I was not happy as I had to feed the fanliy and it h Got extremely late for them, when the food arrived over 1 hour late it was stone cold and the customer service from the restaurant was disgusting they were no help what so ever. I am not happy with my order and will not be ordering from here again!

I will never order from this branch again, rude staff and over an hour late and the food was all burnt. This is not acceptable, yes there was an offer on but that does not mean standard needs to go to 0% just to do as many orders as possible. We are mega annoyed and disappointed.

The time kept getting longer over 40mins and the child's meal only had 2 chicken nuggets in very dissapointed

Didn't get the food i want and he told me it was correct.

Driver could not find house but did not ring for help/direction.

Food didn’t arrive. And says delivered