Based on 490 opinions finded in 2 websites
Based on 490 opinions finded in 2 websites
Nº 3242 in 4016 in Birmingham
Opinions
We was served by Ali and the restaurant was full however, he managed to keep on top of serving everyone mannor and was very friendly. We was very impressed with how he managed Outstanding customer service
Murat and Hayat . 2024-10-16
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I ordered food and an hour after the estimated arrival time it still doesn’t arrive! Then when it finally does it is left at my door without a knock or a phone call and was freezing cold! Terrible terrible shop never again!
Benjamin Kyle . 2024-10-14
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Ali served me amazing food, hygiene is 10/10!
Poppy Loppy . 2024-10-14
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I was served by Ali he was very friendly very kind and very helpful
shez bren . 2024-10-14
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Ali was really good great at customer service spot food everything was nice about the food
Chantina Rowe . 2024-10-14
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Amazing service great food definitely recommend
Yasir Mir . 2024-10-12
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Food is alright. But I feel the hygiene of the food handling could be improved!!!!
Jerin Niravath . 2024-10-10
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Terrible service. Ordered food for takeaway and half was missing.WARNING! make you check your food before leaving the shop
Mark maisey . 2024-10-08
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If I could give Pepe’s zero stars, I would. This place is an absolute disaster from start to finish. The workers either don’t understand basic English or just don’t care to get your order right. Every time I visit, my order is completely wrong, no matter how many times I repeat myself. I’m not even sure the staff knows what they’re doing or if they even care. The communication is terrible, the service is incredibly slow, and the food they do manage to serve you is always subpar—probably because it’s never what you ordered in the first place. How hard is it to get a simple meal right? Save yourself the frustration and go anywhere else but Pepe’s. It’s not worth the headache.
Zain . 2024-10-06
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A lack of experience knowledge and manners expect dirt if you order from dirt!!!
Faisal Khayaam . 2024-10-04
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My burger and fries was delicious as always and staff was really friendly and fast service especially Ali thank you so much Will come again
God Is love . 2024-09-30
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I came here to get dinner for my family, Ali was very helpful and professional and was very happy and passionate about his job. He made sure the order was correct and fresh, Thank you Ali
Muhammad Raza . 2024-09-28
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Ordered a wings meal they forgot the chips and chocolate cake. Simple meal and forgot chips lol and leg drink was medium.
Tom . 2024-09-25
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Sooooo great The best chicken I've ever eaten in my life
Albsam Besso . 2024-09-25
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Awful Awful Awful. Ordered food via Uber Eats. For starters the food was almost 15 mins late despite me calling the restaurant and being reassured the driver was only 5 mins away. When the food arrived it was just shy of being stone cold. When I rang the restaurant the staff member laughed at me, almost mocking me. So in the end I've actually got in my car and drove to the restaurant with my cold uneaten food demanding a refund. Lo and behold, the manager isn't here. He was meant to be here 10 mins ago. I mean what was I expecting. Having co-owned food establishments before, I'm surprised at the attitude of thus restaurant. To say its gone downhill is an understatement. All I can say is "order at your own stupidity". All this from someone who'd never leave a bad review without giving someone a chance to explain themselves.
Asim Rashid Kayani . 2024-09-14
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Ali, was great he was really nice and kind. He made lots of funny jokes and made us laugh 😂. Overall great customer service, friendliness and great member of staff (Give him a raise)
Goofy Gooba . 2024-09-14
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Would've been more but 1. I didn't receive any of the sauces I requested with my meal. And 2. From complaining last time, I was told by email that I would be given 5 reward stamps but I still haven't received them. This was MONTHS ago.
shabanom 781 . 2024-09-12
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Best Chicken n rice in Brum. Ajmal always delivers really fast.
Saheer A . 2024-09-11
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I received half of the food I ordered this evening, waiting for 45 minutes, it’s ridiculous, they don’t even bother checking the food order prior delivering to customers! Really disappointed with the service,
Sahil Rahimi . 2024-09-07
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Good food and customer service from Touseef gulafsha
Rami “Rams” T . 2024-09-05
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amazing service from Touseef and gulafsha
Mehar . 2024-09-05
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Takes a long to serve the costumer and food to prepare even if there was a few customer in store! (They ware making delivery foods) in every pepes they gives 2 dips with a meal but here they gives only 1. Bunch of kids ware smoking vapes and making out at the corner (inside the store in a table)
Ripon Mohammad . 2024-09-03
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Great Food and always delivered fresh and hot. Shout out to the driver Shergar. Very friendly 👍🏻
James Duffy . 2024-09-03
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Pepes erdington has gone downhill very fast. Very rude staff they have no customer service. Charge 50p per sauce proppa rob job. For what you pay the amount of chicken you get in a portion they are very stingy. Go to sutton branch way better and bigger portions.
Kasim Shabir . 2024-08-29
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First time ordering! Delivery was late. Food was only warm. A bit expensive for what it is.
Laura Hughes . 2024-08-23
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Use to be a brilliant place to go to. I've been coming here since 2021 but recently the experience has been so bad because staff get frustrated, they don't understand, they talk in their language behind your back but because I understand urdu I know what they're saying. I'm a regular at this branch buy because I feel like I have been insulted won't be going back again. Whatever you say they don't believe you. Really very bad customer service.
rehana rahman . 2024-08-18
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Decided to have a ‘ ME’ day since given birth to my twin. Could not pass Pepe’s as I haven't had it in ages. Thank you Gulafshan Touseef for making my day special.
shanrique els . 2024-08-16
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Never again Very bad service and bad food.
Saqib Ali . 2024-08-12
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Tossif khan looked after us, thank you.
5TRYD4 . 2024-08-11
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We ordered delivery and the chicken was undercooked it's not even edible and the service wad bad
Marium El sharai . 2024-08-06
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As always it's hit or miss. No consistency. The fries, just take home and throw in bin. The management clearly don't care here
Utility Base . 2024-07-30
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Gulatshan touseef goood service great !
Zar Rob . 2024-07-15
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Touseef khan great service really friendly
Isaac imaji . 2024-07-12
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Haseeb very nice service and accomodating
Cristine Mae Hipolito . 2024-07-07
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Ali gave me a very good customer service! The food was very nice
Aminata Jabbi . 2024-06-25
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If you need a sign not to order from this Pepe’s this is it Second time ordering with them First time food was stale and nasty Second time now and the chicken to rice ratio is off compared to other pepes especially. Food was like warm and they’re soooo greedy with their sauces they hadn’t put one single sauce in both my deliveries. Do not use them go to castle brom pepes instead
Hdjsj Aaas . 2024-06-21
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Ordered food but some was missing I called and he goes ok ill talk to the driver I paid in full it isn't fair I also send them as message they haven't replied back Edit I forgot to mention the food took 1 hour to deliver the fries were cold aswell
Noreen . 2024-06-17
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Amazing Food, Amazing Customer Service. Will return when I’m in the area
Monique Wo . 2024-06-10
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Gone down hill! DRY Prime Pitta. Care free staff attitude. Only drink they offer is Tango! This business will fail, I’m going to KFC in future.
Mitesh Chouhan . 2024-06-05
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The old employees were friendly but the new employees are very unpleasant to customers !
Long Long Duong . 2024-05-29
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Don’t order from here!! Very poor service and communication They keep getting orders wrong again and again. I ordered Tropicana they sent fruit shoots because they didn’t have any Tropicana. When I called them afterwards they said they didn’t have any Tropicanna so they replaced with Fruit Shoots but they charged extra for the Tropicana. Also ordered Quesadilla only received half of Quesadilla, the other half was flat bread nothing inside. Worst Quesadilla very poor didn’t taste right or look right missing half. When I contacted them they said come and collect replacement when ordered everything on Uber and paid for delivery. Avoid this establishment!
A One (A1) . 2024-05-21
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never order on any apps to get food from this direct pepes, ive tried and tried to give these guys chances after chances with ordering my food, via deliveroo & uber and they have NEVER ordered on time, they are always 20-30mins late with orders. New management is needed from this place because the delivery and staff are clueless with time management..
Adam . 2024-05-20
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We ordered chicken and rice and chicken nachos. The chips were soggy and wet and looked like someone mashed them up. The chicken looked grey and didnt taste nothing like extreme. I rang the branch up and the guy said his managers in pakistan. How are you running this branch then without a manager. Please employ staff who speak good english. I rang 4 times and was polite about this... I wont be ever ordering from you again. No one order from here..... the food is awful. I will be taking this further. My food was thrown in the bin and really you should be replacing it. My food was late and cold.... the member of staff wanted proof.... I have seen other reviews and can see i am not the only customer who has complained. FAO Manager why are you leaving staff who cant run your branch, seriously revisit customer service training your member of staff blamed me for ringing up late and told me text him. I will not be giving my number out this is so unprofessional. Why would you get a customer to text you!!!!
Nàz khan . 2024-05-20
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These guys are absolute clowns to say the least! My order ETA was 30 minutes after 45 minutes i called and they said it would take another 15-20 minutes. Shortly after they took almost 10 minutes to answer. When they finally answered they said i won’t be getting my order tonight as the driver had already left WITHOUT my order. Overall, I’d advise ordering 3-5 working days in advance even then it won’t be guaranteed. They couldn’t sell water to fish . Amateurs
Hameed Hussain . 2024-05-08
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Reluctantly leaving a one star review. When they delivered the food the driver didn’t knock he literally opened my front door until I started shouting. This angered me as I was with my family. An absolute joke of a place. Called pepes and surprise surprise they weren’t very helpful. Food was absolutely disgusting; was 30 minutes late and I only live a half mile away! This is a genuine and honest review.
S Y . 2024-05-05
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gave the wrong item. I hope you stay blind forever!
Del . 2024-05-04
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Been told that it'd take 15 mins for chicken and rice to get ready but it took them 35 mins to have it ready. All the staff are so lazy, had to wait 10 mins in the shop after ordering the food
Mahad Iqbal . 2024-05-01
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Went in last week- good food and excellent service by Ali. Thanks
a g . 2024-04-25
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Worst service Iv ever had the man behind the counter stood on his phone in front of me while I stood for 5 minutes waiting to order then when I eventually got served I waited over 20 mins for my food charged extra for sauce with my £11 meal pepes need to review there staff working here
Gods Watcher . 2024-04-23
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I love Pepes rice chicken box even Customer Service divery service so nice Thanku haseeb 😊
Sharanjit Kaur . 2024-04-19
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Fantastic staff and amazing food , no charge for extra saucy chicken and rice , thank you guys 👍🏻
peter smith . 2024-04-18
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orderd food which cooked nicely have good taste order arrive at time satisfied with Shahzad he is a good driver and deliver food in the given time
asim gondal . 2024-04-14
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Very nice food, kids loved it and the sauce was nice. Thanks
Melody Cupcake . 2024-04-14
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Came to Pepe’s and Ali who served me was super friendly and polite. My order came really quick and tasted amazing. Will defiantly be back for more!
Lauren . 2024-04-06
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Had a great experience. The Delivery boy Haseeb delivered the food before given time. I'm completely satisfied with the food and excellent delivery service 😌
Hoorain Shahid . 2024-04-06
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Ordered on uber eats . Phoned and ask for dips, they said yes only not to put them in. Just to save a few pennies! Embarrassing
Kaif Hussain . 2024-04-06
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Spent £12 on a 5x wing meal for them to deliver me pink wings. Called & they wouldn’t rectify my order or send me replacement. They really out here trying to kill people with food poisoning
Alika Morgan . 2024-04-04
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Food not cooked properly nd taste was really bad Worst experience ever
Alina Sandhu . 2024-04-04
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Had ordered from here at 3 o'clock where food was meant to come for 3:40 but it was 5 and not one person picked up the phone when I called the shop and food wasn't here so had to cancel order
Blossom303 rose . 2024-04-01
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Worst pepes out of all pepes branches in Birmingham. Staff have attitude. They charge for sauces. & the actual quality of food is poor & dry compared to other pepes
wajid ahmed . 2024-03-22
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Ghazala and gulafshan who works from 11-5pm cooks the food to perfection
NANO . 2024-03-04
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Food was good and the driver muazam rafiq deliver it on time. 10/10
Atika Adrees . 2024-03-04
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Hassen is best delivery driver ever I found him very fast And food was nice as well
liswa mbiyavanga . 2024-03-01
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I made it meal , and they didn't tell me they don't have Pepsi, and I have only choice of tango. Paid Additional for two peri peri dips and Total of three with meal, but only had one. Worst experience
Amar ps . 2024-03-01
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The food here is banging honestly. I love to get the chick n rice with the garlic mayo sauce it’s a great combo. and the workers here are great too very good customer service especially from Ali i shall be ordering from here again thank you!
iikou . 2024-02-27
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Thanks Ali for a great service!
shaziya anwar . 2024-02-25
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Nice and clean shop good food (bit pricey) overall had good customer service especially by Ali he's polite and helpful....
Mr Aman . 2024-02-21
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My review on delivery by Haseeb: Thanks for calling when you struggled to find my place, you handled everything with care.
faizah begum . 2024-02-18
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Haseeb delivered my food on time and was very nice. Food was good, i recommend.
Wiktoria W . 2024-02-16
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The food was a amazing and areeb has excellent customer service nothing to fault, would order from this branch again
Ria gordon . 2024-02-14
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Have a great experience. The delivery boy Muhammad Anwar deliver our food before time. And one thing I want to appreciate that he was in proper uniform with warming behavior. The food was 10/10.
asima sharafat . 2024-02-12
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Thank you to ali for good customer service he was very nice and helpful with my order, and has great customer communication skills.
Faria Ghauri . 2024-02-11
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Hi guys , Usually I am not going for reviews but today I’ll definitely go for it because your service compelled me to leave a review . The food is absolutely perfect and I’ll also like to appreciate your delivery driver Haseeb he delivered the so quick . Cheers
Tahir Mehmood . 2024-02-09
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Went in with family, great service from ali
Sharaaz Ahmed . 2024-02-06
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Hi , Just order food after some time due to delivery issues I always faced but this gentleman did a brilliant job because my address is bit tricky but I found this guy ( haseeb ) arrived with out any call and food is also kept in proper thermal bag . Thumbs up for you guys Pepe’s erdington
Awais Younis . 2024-02-06
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My experience at pepes erdington high street was great ali was great help and took his i enjoyed my meal as well
Muhsin Ditta . 2024-02-04
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Naimul was very helpful on taking my order on the phone and when it came to collecting it he was super friendly and kind.
Rahima Begum . 2024-02-04
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Best place I've been to the best service I've ever gotten the food always delicious 👍order was taken by naimul he was super friendly
Mahid Islam . 2024-02-03
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Had a great time at Pepes in Erdington. Ali made me feel welcome and took my order. The food was cooked to perfection.
Saima Akhtar . 2024-01-31
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Pepes fries were dry,hard and hard to swallow
Jaicz . 2024-01-28
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Ali gave great service, a credit employee
Imran Afzal . 2024-01-27
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amazing food, with even better service by a worker named naimul. will be definitely coming here more often
uzair rehman . 2024-01-27
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DONT ORDER FROM HERE BECAUSE IT WILL EITHER NOT TURN UP OR TURN UP LARE AND COLD. Better off ordering from a diff one where they actually care about bringing food you pay for
nicki cdea . 2024-01-26
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Absolutely terrible experience with these guys. I waited more than half an hour for my order only for them to inform me, they’d given my order to another customer that had just come in because he was in a hurry and they knew him. When I expressed my displeasure and asked for a refund, they made a mistake and rather debited my account again. If I had not caught it earlier, I’d have paid double for a terrible experience and food I never got. Very horrible experience! It’s absolutely a NEVER going back for me on this one.
Kwesi Brew . 2024-01-26
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Excellent service from naimul and food was great 👍 👌
Rubi Begum . 2024-01-14
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Exceptional!! Easy to eat at. Naimul was very polite.
Huzi1905 . 2024-01-12
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ordered food and said that it would take 45 minutes to arrive around 1 and a half hours later, open the food up, and it was cold and not cooked properly. Phoned up the restaurant but had told me to send them an email after sending the email of a couple of days later re phoned they said they sent a message off to the manager, but there has been no reply since. I've just seen the reply to email you and have done this many weeks ago. You obviously don't reply and just keep this email on show to all your customers as I have not even received a reply
Anisha Mukhta . 2024-01-06
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Came in the other day for some quick munch. I was served by a really nice young guy called Naimul, he was very helpful and recommended me the xl burger. It was great.
Zain Malik . 2024-01-05
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Ordered a week ago on Saturday, it was very good and tasty and my order was taken by niamul he was helpful and kind mannered need more staff like him
zZproductionZz Music . 2024-01-05
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Food okay as I gt served another man had rice in a tub werw he was a manager of another branch and said they put in less rice as a portion. Overall the staff can cheer up. Food was nice bit pricey, disabled access and shop was clean at 12.35 in the afternoon....
Tony . 2024-01-04
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Staff is very rude, charging 50p extra for drink as their drink station was not working , food portion is too small and they have advised this what their portion is like, it’s pathetic don’t advise anyone to come here
Muhammad Dilbar . 2024-01-04
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Really nice food and helpful staff in sorting out my meal that i had an issue with and also delivered quickly
The1YouLove 2Hate . 2024-01-02
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Food was disgusting chicken was crunchy wasn’t cooked well red from inside first and last experience in branch .
Zohaib azam . 2024-01-02
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Great service. Isa was very kind and helpful, definitely recommended
Adil Hussain . 2024-01-02
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Musa and sadia very friendly and helpful excellent service
Arvinder Singh . 2024-01-01
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Excellent customer service from Sadia and the food she made tasted a 10/10.
muj R . 2023-12-31
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AVOID THIS BRANCH. I have tried 4-5 Pepe's branches over the last 5-6 years and this has to be the worst one! We got the wrong drinks, wrong dips and the half chicken was so dry and chewy with a weird oily taste to it. and my wifes chicken in the Tasca was crunchy. FYI we buy Pepe's every week from the Sutton Coldfield branch and it is always perfect but we tried this Erdington branch recently due to the Just east 50% off offer but we will never go back here again. I wouldn't eat the food even if they offered it for free! Terrible.
H I . 2023-12-27
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Food arrived sooo late and its come freezing cold chicken hard couldn't eat it waste of money ... but good customer service from Sadia as shes the only one that's ever followed instructions and put a extra chilli mayo in for me 😊 so thanks for that ....
Maryam Ahmed . 2023-12-24
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Friendly Staff ,Food quality 10/10 & Food like always is delicious 😋
Humma Khan . 2023-12-22
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Isa provided great customer service after we had issues with our order!
Huz Abdul . 2023-12-21
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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The standards of this place have gone down considerably over the last year or so. The service is terrible. Staff look like they don't like their jobs and look miserable. We have been to this restaurant a few times. Tried different dishes . Some were tasty and some were bland and lack flavour. We ordered the tawa on a few occasions and each time it just gets smaller in portion. You get 1 Sheesh kebab cut in half you get 1 masala fish pokara and 1 roti. This is ment to be a platter for 2 to 3 people. The rest is filled with chicken. But of rice and chips. Proper ripp off for £30. There are better restaurants nearby so I would not recommend coming here. I don't normally leave negative reviews but this one deserves it. The owner is a nice guy but that's about it.