Pepe's in Bexley

Very good, was served quickly, options explained clearly. Friendly staff. The lady, Divya on the till, was very helpful.

We ordered a full chicken platter. They gave me extra hot instead of mild. Forgot the wings. Told me to take it up with just eat. They wash their hands when it comes to their mistakes, just eat is the delivery service. They didn't come to pack the wrong chicken and forget the order. Told me they'd requested just eat to process a refund as just eat refused to process a refund. We couldn't eat the chicken extra hot was too hot for the kid's. The manager Himanshu also said he would "sort out" a discount for my next order at pick up, but left nothing in their complaints book about it so here I am being offered few wings for a full on missed meal. Anyway I went across the street to BBQ express and actually they're cheaper by £4 for the same family meal, extra side and drinks too and actually pretty ok in taste. Not going back to this place. Second time they messed up our order but the first time I complained. Be careful. I await their lame excuses to this review...reflecting what I heard in store. If they say I didn't order I have receipts just email me ans I can prove.

excellent customer service esp divya she is a true gem there . will visit again

We were served by Bivia, and her customer service was the best! She was very attentive and helped us with our choices. The hot wings and the rice box were our personal favourites. Highly recommend.

Divya was very helpful im very grateful with the wonderful service she provided me with. Usually always order online but I will be coming into store more often as they are exceptional.

Divya was very nice and kind made sure everything was good throughout the meal

Ordered a delivery and the chicken was dried out and burnt, like acrid, not the nice tasting charcoal flavour, the rice was soggy and also tasted burnt because of the chicken which is really weird as the food here is normally great! Chips were cold too, so the only part I could eat was the fudge cake which they didn’t make! I could not get a refund from just eat or the store so wasted nearly £20 worth of food and when you’ve working all day the last thing you want is inedible food. I decided to try again two more times and both occasions my food was either cold or tasted powdery or overcooked. Customer service at just eat is appalling they never refund you even if you have proof. I noticed when they get busy the cooking slips. Best to collect your food but honestly delivery is a no. This is the one on bellegrove road welling. Reply to owner- just eat didn’t prepare the food it was guys at your store so it’s the food I was complaining about as it was bad on at least 3 occasions. I did contact just eat and they refused to refund me so no one was taking responsibility. Food was great a few weeks ago but now it’s inconsistent.

Great food, kids loved it. We tried peri peri whole chicken, Bergerac and chicken rice. Lovely staff, Megha provided awesome service.

Paneer and rice was lovely. Megha was really nice and provided perfect customer service

Divya gave me best customer experience with her smile love the food

Toooooo long to wait for food, gave up, all they care about are online orders. AVOID.

Food arrived an hour and a half adter estimted arrival, was cold in parts and order wasnt fulfilled - asked for one of the items to be large, but it was not!

started early yet the time just got longer and longer ,problem was half the guests ate what turned up on time the others just watched .

Dissappointed they kept changing estimated delivery time .Received my order at 20:05 instead of 18:50

Fabulous food and served by divya amazing customer servuce alwyas smiley

Chips were overcooked and dry and over seasoned with way too much peri salt and the burrito was ok, rice tasted a bit powdery. I don’t know what’s happened in the last few weeks but the food and service has gone downhill, until they improve I don’t think I’ll order from here again

I was order 3 box of rice and chicken 1 wrap 1 qusidela and 1 ice cream but i didn’t get my whole food I tried to call the restaurant but they didn’t answer calls i will never come back and i will suggest before taking the order first check that you got whole things then take the food thanks for treating with me like this.

Food never arrived have been waiting for nearly 3 hours, they don’t answer the phone or haven’t even cancelled the order just got me waiting for so long. If there was an option to give zero stars i would. Very disappointing In response to your comment about being busy over the weekend, that is acknowledged however, you had more than 3 hours to deliver the food. After waiting until 10pm the food did not arrive, we ordered at 6pm. You have the option of declining an order or putting yourself on busy mode if you cannot keep up with the demand. As a result of this, I’ve now paid for food that never even turned up. Enjoy the free money.

the chicken burger was tiny and flat considering the price.

Nando’s better count their days

Value for your money great taste

Over rated small portions and drinks were warm

Great quality of food and chips❤️

Ordered from here for the first time during their promotion and thought food would be late. not so! Food arrived in good time and was amazing! Portion sizes are good, the chicken is really good and love the spicy chips and the peri peri mayo dip. Do try the mango and lime chicken, very yummy. I will definitely order from here again.

Brilliant. I love it.all the food was delicious just need to make sure paneer rice is not dry.Thanks for the good food.

asked for jalapeños to be removed but they wasn't im allergic to them

Food said to collect in 10 minutes. It had taken over 40 minutes to collect! Food was poor quality and rushed. Only one lady at the counter and seemed understaffed. Terrible collection experience. Couldn’t imagine delivery!

Very good service,very cooperative staff

Manger was extremely considerate and understanding to our enquiries, was such a lovely man and very friendly and went above and beyond to satisfy us. Diuya and Meyha we also friendly and attentive to our needs aswell and diuya also communicated between us and the manger making sure everything ran smoothly on both behalf’s. Overall customer service was great, 10/10 I would 100% recommend this branch in particular.

The worst service ever!! They don't know if they are coming or going. Food still hasn't turned up and it's been 2.5 hours since ordering. I'm trying to get my money back but that is proving to be difficult too.

Duvya and meghalaya are Reay friendly and give me best service even on busiest day Friday thanks

Waited an hour for food and kept lying saying it will be done soon. Ridiculous.

delicious food highly recommend 👌🏽

It takes 30 to 40 minutes to collect, whether it is a drive or a customer, the employees do not talk about the delay, lack of employees, they are not prepared to serve

delivery has to wait 30 minutes to collect an order many disregard with drivers.

food took awhile but was worth the wait. 4 happy tummies 😁

The food is good at Pepes, but honestly - £5 for 3 tiny wings is a joke and quite frankly disgusting.

At the service vice diya and megha they both are presenting there part playing main roles, and himanshu is managing very well this place as like own home, when I enter Pepe specialy welling, I feel like a I am home, truly I am so pleasend to have a pleasend meal anytime.

The staff is so good and kind they're serve very nicely and specially mehga, divya and himanshu. I would prefer to get BBQ flavor forever.

Chicken did not taste nice so binned it, hopefully just a one off as very good normally

Staff were very rude with the delivery drivers and creating a chaotic atmosphere for the customers and the drivers as well. There was no positive and prompt response to the driver as it was a drivers fault that pepe’s accepted an order for delivery. The delivery driver is just doing his job.

Not good service for food preparation Please don't order online 🙏

The staff are so rude and they don't care about the customers at all. Would not recommend the restaurant

Delivery time kept getting pushed back so it was late. Don’t know what happened to my food today but it was awful, chicken and rice was inedible, rice tasted burnt and had black bits in it because of the burnt overcooked chicken, also the chicken was in long lumps, it tasted of raw spices and charcoal. Chips were cold so I’m really not happy as I couldn’t eat any of my meal and I fought just eat will refund as they always refuse refunds so I’m fuming because I’ve had nothing to eat

The food was cold , soggy and not good

food way lovely. flavours were nice and rice was still moist... Will use again thanks

So juicy & yummy spicy too, what more can you ask for 100% perfection

amazing amazing amazing!! im so glad this place opened around here i had never heard of it before so glad i found out about it the food is just amazing 🤩

Gave me the wrong order, very disappointed!

I crave Pepe’s all the time, seriously it’s becoming a problem, the food is so good. The peri chips were 10/10 so crispy and moorish, chicken is delicious

the food wasnt so appealing i ordered an hot expecting a fresh hot meal the meal was cold not an of heat in then meal .poor meal

Nice food made to order. Nice staff

Food was superb really impressed with the serviced with divya I'd wonderful with her customer service

loved the paneer garlic and chips

10/10 flavour, delicious food! Chips were hot and crispy, Perfect 👌🏽

I have been visiting this Pepe's branch since it first opened, and I have never once been dissatisfied with anything. Every visit has been a delight, thanks to the consistently high-quality food and service. However, my recent experience truly stood out because of Divya's exceptional customer service. From the moment I walked in, Divya greeted me with a warm smile and a friendly attitude, making me feel instantly welcome. She went above and beyond to ensure that my dining experience was perfect. Her attention to detail and willingness to accommodate my preferences were impressive. Divya took the time to explain the menu and offered fantastic recommendations that suited my taste perfectly. Throughout the meal, she was attentive without being intrusive, ensuring that everything was to my satisfaction. It's rare to encounter such a high level of customer service these days. Divya's professionalism, kindness, and dedication are what set this Pepe's branch apart. Thanks to the wonderful experiences I've had, especially with Divya's outstanding service, I will definitely continue to be a loyal customer. If you're looking for a place with not just great food but also exceptional service, this Pepe's branch is the place to go—and make sure to ask for Divya!

My food arrived super quick today but the chips were cold and not very nice so I was a bit disappointed but the chicken and the wings were lovely

Pepe's is so yummy for Your Tummy Excellent tender juicy chicken with just the right spice

Delicious food, chicken is amazing and tender and the chips are really nice too. I’m a bit addicted to Pepe’s so defo a regular customer and will be ordering again.

Foods absolutely unreal tasty dreamy the lot! I love love flavour and spice and cook at home all the time as a takeaway this is the next best thing amazing service and the food is out of this world! X

Div was an amazing worker who assured my food was great! really amazing food

Freezing cold had to go in the bin!

Amazing food. Excellent customer service. Especially divya who was very polite. Explains the options well . Knowledgeable staff and very helpfull .

Love the fact the bag is now thicker. It keeps the food warmer. Great as always.

10/10 everything was perfect tonight. Fresh and tasty. I could eat this food every day. My favourite takeaway. Chicken is sooo good

Divya was very nice and helpful would definitely come back

Megha at welling was excellent in her service. I will definitely come back. Chicken was very sweet too

Chicken quarters was amazing also fries and souses, highly recommended

Divya is an elite employee ! thanks girl

The food was really delicious ! Shoutout to Divya . Her customer service was great . Would always come back !

My food was 10/10 chicken is so delicious and everything In my meal was perfect! I prefer Pepes over Nandos now defo!!

Great food, fast delivery and always have what we want available.

Waited 90 mins called up for an update. 1st person stated she would call back and hanged up. Called up again and a different person said that it was collected. Food never arrived. Awful service. Dont order here

Very good food and very quick delivery too all the time. Thanks

Divya is very good in customer service ahe is always smikey and bubbley best food in town highly recommended to everyone

I always order from this place as it’s one of my favourite takeaways. Everything arrived hot and fresh but the chicken today tasted a bit different much more peppery and had some hard grizzle bits so not as good as it normally is but still the chicken was tender and soft and the chips are lovely

This restaurant is one my go to places to eat with my friends and family.The food is absolutely amazing.Megha the cashier is also very polite and nice.The only thing I’m not happy about is that they have increased the price.

My chicken and rice was perfect today! So fresh and moist. Chips are the best I’ve had from any takeaway. Perfect 👌🏽

Megha. The beast food piri piri Pepes

Always amazing love this place. Even though I've just ate it I want more right now so moreish.

Food was amazing and the service from Tiva was also top notch 👏👏👏

It was finger licking deliciousness 😋 😋

Divya is the best ever very polite and kind

Very lovely staff, wondeful worker called Mejha made sure my food and everything was good. Clean restaurant, will come again

I love love love the food from this place. The peri peri chicken is so tender and the rice is lovely! Perfect spice level for me. Chips are really nice too. My fave takeaway!

I recieved a bag with only sauce inside

always so good, cannot fault this place

Really good food and amazing service by Divya.

Good reception by Meghan 5 stars for you

Fantastic service by Divya! Food is out of this world👌🏽

The food was really good and Megha provided really good service

I was served by megha,she was very lovely and made sure my order was correct.food was served hot and had no issues.overall the service I received was amazing and I will definitely be coming back

Megha was really kind, great food and quality service

Great food! quality and friendly service from megha

This is my new favourite takeaway! The chicken is so tender and well flavoured and the rice is tasty too. Chips are lovely with the peri mayo

I called up as it is my birthday and I am planning on ordering a lot of food for my party. I spoke to the lovely Divya who assisted me and helped me order. Thank you team welling

Good food with peaceful atmosphere .customer assistance Megha was good.price seems bit overpriced.

The food from this place is always fresh and tasty, everything is still warm when it arrives. I had the fajita wrap meal with Peri chips and it was so nice. Defo recommend

Came to Pepe’s on the off chance as I got off the train at Welling. I was shocked at the quality you get for the price. Freshly cooked to order as well. I went for the Burrito meal extra hot with peri peri fries and a garlic mayo dip. The fries and the rice are easily better than the most famous peri peri chain in the country. The burrito was really filling, plenty of flavour and a nice kick from the extra hot spice. The garlic mayo with the peri peri fries though…elite level food for just over £10. Compare that to other chains on the high street and it’s evident that Pepe’s do actually care about the quality of food they give to their customers. It was my first time but won’t be my last.

Divya is a fantastic face for your business. She is always smiling and very friendly. Her continuous hard work for you is an asset to your business. Her customer service is excellent. I am a regular customer at your welling restaurant. Food is 100% All the best Jack