Pepe's in Oxford

Very poor customer service. Manager is very disrespectful. Wouldn’t even give them a star, have no option!!

Bad treatment by the customer and the delivery person. The money for the order was deducted from me and I did not receive anything. I do not encourage anyone to order the delivery service.

I do not encourage anyone to eat in the restaurant because the burger was not cooked completely and the treatment was bad. I have never gone to this restaurant. It was a very, very, very bad experience.

Went to Pepe’s and wouldn’t go there again. The service could have been a lot better. The burger was fine, but there are definitely better options other places.

I really like the food at Pepe's but today I was quite disappointed by the covered food. I had written in the order note that I wanted the wings to be juicy and well coated with sauce. But the wings were very dry. When I call them and tell them that it is dry and there is no sauce, they reply that extra money is charged for the juicier extra sauces , whereas there is no option for extra sauces in wings . I had ordered 3 dip sauces but it was missing in the order, when I called they sent dip after 1-1:30 hour of which they are no use . I had to face a lot of embarrassment to my friends because of you pepe’s team. You will have to think twice before ordering again.

Very simple order - half it was wrong when it arrived. Significantly worse than the pepe's where I used to live and I will not be ordering again.

Amazing customer service by Imran,

Worst customer service 😔 They are not serving Sauces woth 10 or 20 pence with food. You don't pack food in a hand cary for take away. When i checked inside the food bag You didn't put Napkins.To make sure When i asked him have you put some sauces with the man told you have to buy amazing Bro. And you people claim UK's fastest and largest growing fast food chain. Just look at your customer services. Worst thing i have ever experienced in Oxford 250 Cowley Rd, Oxford OX4 1UH Pepe's.

Really good place to get food for burning the midnight oil lol

Staff super nice and very clean store

Great chicken from great guys and make sure you get the peri peri corn it’s the best thing on the menu

Staff are doing their best. Thanks for the service

Best food best customer service from the handsome mubi is the best

It’s my favourite place to visit to full fill my hunger believe me the food is upto the expectations ♥️ big thumbs up

Best food in oxford and mubi was very helpful and good customer service

I was loving forward to a nice takeout from Pepes, presuming that it was in Oxford I thought the quality and establishment would be of much higher quality compared to my local ones. How wrong I was, there was only an option of sweet chilli or hot for my chicken n rice. Rather unusual as my local offer a few different spice levels. The biggest let down was the sauces. The garlic mayo n chilli were literally pots of water! Honestly I could not fathom how terrible they were. They were watered down that much that the water n any hint of sauce had separated to leave a layer of floating sauce. The shop seems OK but it's littered with mopeds outside and the neighbouring shop I presume has put a table under the tree with everyone smoking n leaving an unpleasant experience. The wait was slightly longer then expected but that could be overlooked. Unfortunately I won't be returning as the quality is nowhere near where it should be and for the cost it's not far off getting a meal at a restaurant down the road!

Stopped off as a part of a longer journey - Pepes normally all similar standard but unfortunately this was not nice the bun was really hard for my chicken burger

Absolutely lovely staff, great atmosphere and the food is always tasty!

Service and food is absolutely top notch.

For nearly five years, I’ve been a loyal fan of Pepe’s. The food has always been consistently outstanding.

Mahir was friendly and efficient! Please keep the chinchurri mayo 10/10

Great place and service good food and tasty must come highly recommended

Always great food and great service and staff are very friendly. Food is always 10/10 and I would recommend it to anyone who is in the area Mini especially treated us very nicely from the moment we walked in

Food is great and staff do their best to provide quick service even during busy times

They changed the interior to make it a pleasant eat in restaurant. Food was amazing as well and great customer service from mubi

Lovely food 😋 can't get enough chicken n rice

Really clean tables and banging food

Food is absolutely amazing and service is exceptional 👍🏽.

The food is fantastic and the service is top tier I would recommend going

Their quesadillas are the best!! Followed by their chicken and rice and jalapeño cheese poppers.

The service is good, the food is very tasty and the prices are cheap

Although the item I ordered was reasonable, chicken was a bit rubbery for some reason, I was more surprised how expensive they have got, so chicken and rice was £7.29 and it used to be £4.99 only a while back and the competition do it for £5.99 with better taste and same portions.

The chicken quesadilla was delicious! Perfectly crispy with flavorful seasoned chicken and melted cheese. Served with peri chips, it's a must-try off the menu!"

Food is very tasty and service is good

The customers are very kind, they listen to my order requests they are quick they deliver my food on time i always call them for extra piri piri salt and they dont complain and have the best peri chicken in the world please come dine here

First experience at pepe's Serve by Mubashir Very kind person. Hopefully I'll become regular customer

Was served by Mubashir, excellent service and was very helpful. Food turned out great too

Lovely food, love to go there every day, Helping staff

Lovely food and pepes very good taste amazing service Recommended highly

Best chicken I’ve ever had hands down recommend the chicken rice box peri chips. Took 2 of my mates here they said they need to go out more it was so good. A bit of a wait for food but that’s because everything is made fresh it’s worth it

Best pepes in oxford chicken rice is very good and staff is very friendly

Fresh,hot. Very good service,fast delivery

Food was so expensive and so bad taste.🙄🙄

Service is brilliant , employers are always smiling . The chicken was tender and succulent and the fries were on point 👌

SHOCKING food I received for £8. I ordered 2 spicy rice box's and I'm not someone who eats spicy so I thought I'd start eating spicy again but the rice they gave me was FLAVOURLESS.. I didn't taste even a nanopiece of spice, very very disappointed that all they gave me was yellow coloured basmati rice??? Would've rather just went to go buy the whole bag for like £2 more if this is the shocking food I'm gonna receive for all that money..

Been here recently for take in , out of all the pepes I’ve been to , London , , birmgham etc z This one had to be the worst , chicken is always so dry from inside , I’ve told them repeatedly abkjt this but clearly they don’t do anything ! Also, you have to pay for dips considering you’re aready spending a lot.

Absolutely disgusting service. Terrible attitude. I placed an order for it to only come short and be verbally abused. Appaling.

Our go to place to order some peri peri chicken. Food is always great. Good staff. The delivery people are not very great. Even though the address is clear they don't come to the door and are a bit rude at times. But if you order the food comes quickly. And the loaded fries are awesome 👍

I love love pepe's. The taste of it and chicken so yum. 😋 But unfortunately one day I didn't like the chicken and because of that my hormones fluctuated and I got bleeding the next day. There was something problem with the raw chicken. Please be careful, don't use those chicken birds which grow up quickly after injecting some medicine.

I have been to many pepes brances in the UK and the Oxford branch is by far the worst pepes branch I have ever been to. Do they not use the sauce they’re provided with???! Really hope someone takes over this branch and provides the high standard of food you can get at pepes. The owner of this franchise need to seriously reevaluate. Seeing his comments of peoples reviews saying they are fake, justifying every complaint, and taking no responsibility just further confirms the lack of understanding the owner has in running a business. Horrible low quality food. Very disappointing for a pepes to be this bad.

Sadly my food wasn’t cooked properly i Oderd grill chicken and I can see blood in it

Workers are very bad they do not give correct orders and take ages for food to be made and served

Hair on chicken. Horrid service. Iffy atmosphere

Worst pepes I tried, the chicken in the wrap had no marinade on , think they only use salt n pepper here

Worst pepes of all times- Priced more than all pepes for Paneer rice box meal- i ordered extra hot but it was not flavored at all-forget hot or extra hot. Literally just gave 5 paneer cubes. Forgot my cutleries as well inspite of special instruction.

It's better than Nandos' simple

Very tasty and also tastes good, recommended

The first restaurant I visited after landing from Toronto. Was suggested to me by a friend who lives in the UK. I got the half peri-peri chicken extreme flavour. The food blew away my expectations. It was very spicy just what I wanted! Coming from Toronto we often visit grilled chicken places like Nandos. Unfortunately most restaurants in Toronto fail to understand and deliver spicy flavours. I go to Nandos and get the extra hot every time but I have to repeat the same instructions (extra hot sauce, extra baste, etc.) and still it fails to meet expectations and it is never spicy enough. Every restaurant I go to its the same story, no spice no flavour. This was not the case for Pepes. All I had to say was extreme and they delivered. I ended up purchasing a bottle of extreme sauce. I usually take a bottle of nandos extra hot sauce everywhere. This will be my replacement for the next few weeks and I can have a bit of Pepes everywhere I go. Then I unfortunately will have to go back to my usual nandos sauce. Hoping one day Pepes will come to Toronto too (if you do come please don't downgrade your spicy standards, extreme should stay extreme even if people are unable to eat it there are lots of people like me who can).

Placed order at 830, arrived at the 10.15. Was sent the wrong order so called to tell them and they said they would replace it. no apology but thought ok at least they would replace as soon as possible. They advised that they would deliver remaining order within 30 minutes and also advised they would want the incorrect item back. Cheeky. Been sat here for an additional one hour waiting for my remaining order. The rest of the party have eaten. Rang to complain, spoke to the “manager” who didn’t want to give me his name. Such disgusting disappointing customer service from Pepe’s. I will be taking this further. Literally still waiting. This is really letting down the branch as a whole. Never had problems with Pepe’s other franchises.

Bit of a strange experience, Went once food was good, Second time round food was nasty and watered down peri peri sauce on chicken, Extra for chilli and mayo even with meals?. Waiting times are horrendous, Told 20 mins and was a good 35 mins before food ready. I guess it depends on the day you go and the person cooking your food. if your lucky you get a decent meal if unlucky you'll be leaving unsatisfied.

WORST PEPES I HAVE EVER BEEN . We have eating Pepe’s since 2015 and the staff was telling us they know how to cook we ordered full chicken , chicken rice, chicken wings and chicken wrap all lemon and herb barely any sauce on the chicken or rice wings had £45 wasted thrown food in the bin. EVERYTHING WAS BLEND LIKE CHICKEN WAS BOILED AND THROWN TO THE GRILL IT WAS NASTY

Been using pepes for last 18 months regularly but the last few weeks have gone down hill hairs in food turns up cold to be told In the last 2 days I can’t pay cash on delivery at 8pm at night then tonight I been told there’s a minimum order of £15 but I politely reminded him I ordered often for the last 18 months and had no issue I ordered for cash delivery just 2 days ago and paid £15.50 on delivery AVOID AT ALL COSTS AS SOON AS YOU BECOME REGULAR THEY BECOME ROBBING 💯

Nice food and fairly priced. I just wish the service was better

Halal piri piri grilled chicken place. The price is less compared to other pepes stores but the quality is nowhere close to what Pepes can offer. I have tried Pepes in many other places and they tasted a lot better. I ordered the chicken box and the vegetables lacked seasoning. The chicken was also not as juicy. The chicken meat/processing quality was average. The customer was friendly and helpful. There is plenty of seating area. Please be mindful parking opposite is not always available between 9-5pm. If you found this review helpful then a like would be much appreciated. Thanks in advance

The best grilled chicken I had since I moved here 👌👌 The best thing is you can choose the type of sauce and level of spiciness according to your preference and I must say the blend of lemon and herbs in hot sauce was the best!🤤🤤

Overpriced for what was served. Flavours were OK, but food was cold and poorly constructed. Really poor value for money Maybe better eating in...... Much better places around

I ordered a takeaway grilled chicken burger and after my meal I found hair and nail stuck in my teeth. I've actually threw up my food. Very disgusting place. It should be shut down.

Prompt service, freshly prepared peri peri chicken

Brilliant customer service, great food. Chicken was very tender

Foods very nice here, was served by a guy called Sayf, he's a very nice man.

The chicken was juicy and well spiced. Their portion of fries was large and satisfying. However, I feel like I waited for my order longer than I expected.

Rubbish experience on the phone placed a delivery was told to cancel it

Restaurant refused to issue a refund of £19 for an order that was placed in error, cancelled immediately and wasn't prepared. Avoid at all costs.

I made the mistake of giving this place a 2nd chance! They forgot my childs chicken nuggets when i called them they implied I was making it up! Will NEVER order from them again! Ordered a tasca which was like eating bread with sauce! Cost £8.59..rang them to complain they were very rude and not helpful. Burger size is a JOKE!! Thats a Xl apparently 🤦‍♀️ Im not one to review anything but im so annoyed that after spending £28 iv got to order from elsewhere!!!

Worst place ever. Disgusting food and very rude staff. Avoid

Normal pepes, could do better with a tidy up/revamp. Food was reasonable but not 100% to pepes standards in comparison to other stores.

When you are starving, you can go here. It was okay food.

THIS WAS ABSOLUTLEY DISGUSTING IM FUMING I RECIVED MY DAUGHTERS LAMB BURGER FROM KIDS MEAL SHE CHOCKED SO MUCH BECAUSE IT WAS BURNT HARD AND VERY CHEWEY I DO NOT RECCOMEND ORDERING HERE AGAIN WORST EXPERIENCE EVER

They do some really good piri piri grilled chicken in there 🍗 My favorite meal for years in there was the Prime Pitta which was always very nice ✌️😎 + Very helpful staff !

Delivery RIDERS Will cause be bigg fight they Are aggressive and rude towards customers and MANAGERS needs deliveroo riders not personal riders who can't perform their job properly, I pay for delivery and they can't deliver the food at its destination I have Recorded On phone how 1 of their riders behaved towards a customer.

Good food, quick and well priced

Always a good place to grab some food.

Food was lacking flavour and portions were tiny, customer service was not good. Not a very positive experience. It was a disgrace to Peri-Peri

A nice place to eat chicken with piri piri sauce. It is like a McDonald's, a fast food but ok. Chicken tastes good.

it’s a nice experience . i like their different flavour

I ordered whole chicken meal just 45 min ago for collection. They served me burn chicken. Recommend that don’t visit the shop.

I normally love Pepe's however I saw how they are not very hygienic with their hands they make the food with gloves but also with those hands they scratch, touch others things and it's just not good. And the service tends to be good when the boss or manager is there whoever they are but if they are by themselves they speak in a different time and look like they can't be arsed for anything I'm really disappointed because I love Pepe's.

I love the lemon flavour chicken and hot wings was delicious

Can't say the same for their burgers, but if you order a lemon and herb chicken wing platter ... that's what this place does and does best.

These people are not fit to be selling to the public half my order missing and the food that was delivered was cold the delivery driver said it was not his fault and phone the restaurant so I did they delivered the drink that was missing and never delivered 2x fries 8 wings and rice I phoned again and they said they will put on my next order 🤣🤣🤣🤣🤣🤣 like I would order from these thriving amateurs again I tried to get in touch with justeat and they are even worse than them jokers what a joke the pair of them are

Tasty food . Clean shop & friendly service.

Absolutely disgusted.. have just ordered from here. My partner bit into his chicken burger (which is meant to be BONELESS) and got a chicken bone stuck in his gum. Seriously disgusted. Will never order from here again...

Great customer service and food came hot and tasty. Pepea got some tasty chicken. I've been eating from this branch from years now and chicken rice is the top notch item. Amazing

Very poor customer service. Very unprofessional and rude staff.Raising voice and shouting over the phone

Poor service, not friendly and incorrect pricing on menu and very unprofessional so will not order there again.

I ordered there beef buger meal and so bad patty was burnt and there portion size is like kids meal

Probably the worst pepes in the land, all about market Street Leicester

Ordered a 1.5l bottle of pepsi. They gave me, I kid you not, 3 cans. wtaf

The food did not arrive. I had to call the store 1 hour and 45 minutes later to be told the food was sent back to the store. “Mohammed” claimed that the driver knocked, however my cameras show no man entering my drive way nor was there any knock. Mohammed then stated I must pay an extra delivery cost on top of the original £3.50 delivery. Mohammed demonstrated poor communication skills, customer service and lack of professionalism. He showed no sympathy for the fact I had to wait 1 hour and 45 minutes and then on top of that I had to call the branch - they didn’t even have the decency to call me with an update. Awful customer service DO NOT RECOMMEND.

Very poor customer service…. Poor quality food Ordered on Uber eats with special instructions for food due to dietary requirements and allergies all food came ignoring all instructions sent rang Pepes and spoke to Ali he had awful customer service and insisted that mayo was not a sauce and insisted I rang Uber for a refund as he was to busy and the drivers were not able to resend food out I would not eat from this place again after the experience I have had they do not take allergies seriously and do not realise the consequences that this can have for individuals food looked awful and was thrown in bin.