Pennells Garden Centre Restaurant in Lincoln

Great garden centre with friendly staff. Cake is amazing; lots of choice. Garden centre had range of good to look around

Popped in while out with my granddaughter late afternoon, I had a scone with jam & cream she had a slice of chocolate pie we shared a 500ml bottle of Lipton's ice tea. The food was nice but £11.40 seemed a little steep for what is was, wont stop again.

This is probably my shortest review ever. We had not quite "just" had our lunch at Doddington Hall Grain Store and we decided to continue our journey to where we had originally been heading so we could get our post lunch tea and cake. The Garden Centre is enormous but we found our way to the restaurant fairly easily - maybe its the allure of the tea! Anyhow we have grown to hate scones because our recent experiences in Scotland at any rate have been that they are dry-ish and tasteless and have very little "filling" ie if its a cheese scone you might, just might spot a piece of cheese on top. We had a Pennells Apple scone and it was more than adequately loaded with pieces of cooked apple and you could taste the apple too. The staff were incredibly friendly and just a pleasure to talk to. Good quality branded earl grey tea (Twinings) too so it was just perfect. Thank you so much guys.

At just after 9am last Saturday morning the restaurant was already buzzing. It is obviously a very popular place for breakfast and the staff are really geared up for it. Excellent range of breakfast choices on offer and very tasty food. Huge restaurant area and lovely surroundings.

We decided to have a snack, so I asked for a cheese and onion toasted sandwich. What we weren't told was that it included Chips, I don't eat them often and certainly didn't want them with a toasted sandwich...and it came with salad (2 small tomatoes and lots of Rabbit food)....and the cost was over £8 each. I didn't ask for Chips or salad so why did they serve it? An expensive sandwich as I barely touched the Chips and only ate a small amount of the Lettuce.

The overriding impression of Pennells, particularly the cafe is that it is trying very hard to be something it isn't. Catering firmly for the OAP demographic, the cosy ambience suggests a cake platter and a large pot of tea. That is certainly available, however the hotplate servings of breakfast and various meals are the more obvious lure of the place. The food is OK, nothing more. It is slightly overpriced for what you get and I have to say I was very disappointed. It could and should be much better, but the cafe seems to have settled on the grey pound and they're comfortable with that income

Myself and my husband came to your restaurant today looking forward to a lovely breakfast. When we arrived we went straight to the counter where a couple were being served, we just walked along to the breakfast hotplates where a couple were being served with their breakfast. We then walked back to the counter where it was our turn to be served so we asked for two beakfasts to be told by the lady member of staff that we couldn't have breakfast because it was now finished to which we said but it is all still on the hot plates . To which the lady said No again it was finished. We couldn't understand this, so we just walked out of the restaurant having not purchased anything. To us this was not very good customer service and so with this you have lost out on us having 2 breakfasts and drinks and not coming back again .

Having never been to this garden centre before as we arrived we needed the ladies. In the restaurant there was nobody available to ask the location. We were meeting family here and required a table for 8. Again there was no one to ask about puting tables together to accommodate this. I believe a supervisor or catering staff member appeared and her attitude to us pushing tables together was basically rude. Stating we should have asked her and pointing out fire exits. We had thought of all these measures, including clear walk ways to serving area, also making sure we would not be intruding on other customers. Her attitude to my adult daughter was patronising and condescending. We did not make a big thing, whilst quietly pushing the tables together. At the end of the day with our custom where we all ate and had 2-3 beverages each, the restaurant made a fair amount of money and to be treated this way was totally un-called for. A course obtaining Customer service skills, Customer relations and etiquette should be made available for this individual! Rather than us experiencing her power trip persona. Apart from this, the service was good and the food very nice.

We all had Christmas Dinner. The service was shocking. The staff were friendly and doing their best. You would think with that set up they would gave waitress service. We stood in a queue for 30minutes before we were served. The cappuccino was just warm milk frothed. Tasted like camp coffee. The food was thrown on the plate and swimming in Bisto gravy. The Brussels were murdered they were all soggy, the parsnips well they were mush too. The turkey was dry and the mash was lumpy. Think the carrots were frozen. For two dinners and two cappuccino it was £22. Well you get what you pay for. 🤷 by the time we got it to the table it was stone cold we had to ask for it to be reheated. It us a very prestigious garden centre which also houses a brilliant butchers and fruit and veg with lots of individual retail outlets which are also excellent. The restraunt certainly does not live up to your expectations. It is obvious it is all about £££'s and not customer service or quality foods. We all left most of it. Tables are small and crammed in for maximum. People. No one clears your table and there is nowhere for customers to put their trays. Would not recommend it. 😕

The pork loin in apple sauce was so tender, tasty and hot. However the rest of the lunch vegetables and potatoes were nearly cold. The roasties were overdone and very hard to eat. I suppose we could have asked for it to be reheated ,but we shouldn't have to. Disappointed overall, the only saving grace was the pork !

A lovely place to meet, lots of opportunities to make a purchase. BUT BE WARNED IF YOU NEED TO RETURN AN ITEM!! I exchanged a plant pot for a bigger size. Had to do a refund. It took 7 days for this to come back into my bank account. IT’S THE PRINCIPLE PENNELLS - unnecessary delay.

come here for breakfast, lunch, afternoon tea and coffee with cake. hot chocolate comes with cream, marshmallows and even a flake if you ask them for one. the cake is the best bit. they have caramel slices, mars bar slices, white chocolate rocky road and cakes that vegans and gluten free people can enjoy. accepts card payments, lots of places to sit inside and outside (great for large groups)

It’s a good large space for meeting up without reservation. The staff are friendly . Nearly 30 minutes wait for hot food which is a bit too long in a cafe . The food was ok , hot , well presented , but the burger completely over cooked , and bits inedible . Expensive prices . Lots of parking .

Went for a bit of lunch for my birthday. My plate came out with the side covered in mustard which I only discovered when I got it on my clothing. Complained to one of the ladies at hot food counter and I got 'oh right' as a response. No acknowledgement that the plate was smeared with condiments I hadn't used or the fact that my clothing had yellow stains. By the time I had scrubbed the worst of the mustard out of top in the toilets my food was cold.

Amazing freshly made steak pie and veg for lunch . We missed breakfast on the day of leaving our hotel after a great steampunk weekend in the cathedral area of Lincoln, we called here on our way back to the Ai . Absolutely delightful place to walk round for lots of different areas of shopping including a vast amount of different plants, so not only left with full bellies we left with a full car of garden things … will definitely call again when we are back in Lincoln

Absolutely love this garden centre it is fantastic I can spend easily 2 hours browsing but when it comes to the restaurant it's awful. We paid nearly 15.00 for 2 coffees and 2 cheese scones. Scones were so dry we nearly choked and to be honest they were plain with cheese on the top. No cheese inside absolutely awful. Will return to garden centre but not to restaurant.

The staff on the breakfast counter could do with being retrained on good customer sevice. I thought the customer always came first.

Coffee machine had run out of milk - lovely young lady told us to go the counter to get a cappuccino. Eventually tried to order two slices of cake and a cappuccino! The grumpy girl said “you can get coffe out the machine!” Oh ok we said but another lady told us to get a freshly made one here! Reluctantly she cut the cake and made the cofffee! Very rude young lady! On the way out a lady collecting cups was so nice so young girl ought to take a tip from her colleagues! She then proceeded to moan to other staff members. If I were her manager she would have had a severe talking to! Service was poor! Sausage roll dry and would have been better warm but heaven forbid we ask her to heat it for us! £14 for 2 drinks, cakes and a sausage roll! A smile or politeness would not have gone amiss!

First time trying the tea for two and was left underwhelmed. First off we asked for sausage rolls we was given quiche. The scone was served with whipping cream and Not clotted cream as stated of the website (this is a no no ) We chose a sandwich each I had salmon and cream cheese which was ok. My partner had ham and English mustard which he enjoyed. The lemon cake was very dry. The other little cakes and lemon posit was nice Definitely Not worth £32 very standard.

Went today to the café at Lincoln garden centre for a birthday meal for myself,I chose pork casserole with roast,mashed potatoes,carrots,peas and cabbage with a dumpling,my husband chose sausages in a giant Yorkshire with mash and peas,my meal was just warm so took it back and had it microwaved.Well at least the meal was hot then,but there was no taste to it,the pork had grease floating on it,the potatoes had no taste,the roast were pale and soft,what I thought was grated cheese turned out to be cabbage, again no taste.my dumpling was hard like a stone.my husband's Yorkshire was hard like cardboard and he couldn't hardly cut it,a big disappointment for a birthday meal,standards have slipped.

Popped in here on the way up to North Lincs to see friends.. 9:45am and hubby wanted a brekkie and I would guess this was absolutely THE best place to stop as it couldn't have been better.. He had a large brekkie (£8.49) but it...

Great service today when visiting with family for Christmas dinner, the food was cooked to perfection, hot and tasty and good sized portions. Was served with a smile from the efficient friendly staff, is very well run due to the hard work of Jackie the...

due to Covid it was 20019 when I last went to Pennels for the christmas lunch served in December this year The food was exellent. The service again was Exellent .the lady in charge could not have been more helpful . making it a very...

Friendly and efficient staff. Cake nice (biscoff) I think Pennels might benefit from using a better coffee bean. It’s a shame as the baristas make a good drink but the quality lets it down.

Took my grandson for a meal today. One full paying adult meal gives a child's meal free currently. Absolutely brilliant value. Fabulous service, waiting staff couldn't be more helpful. Totally accommodating. Simply couldn't ask for fresher food, better service or better value. There's excellent choices...

We went for a Sunday roast dinner and to buy some veggies for the garden, They sadly had no veggies in stock, they seem to do flowers, shoes and niknaks. Sadly it got worse when we had the Sunday roast, it took me back to...

We really only stopped at the garden centre for a quick cuppa and toilet break on our way home from a funeral. We were surprised by the pleasant restaurant, sitting in a nice, comfortable area on sofa’s and chairs. We also used the toilets which...

We had a lovely breakfast with a great gluten free option, also vegetarian and vegan options are available. Restaurant is clean and well maintained and staff are friendly and well presented. The only issue we had was we followed the opening hours from trip advisor...

Joined a friend for catch up and lunch … both our meals were lovely and plentiful, witch fresh home cooked veg , we sat in a very relaxed and spacious restaurant , staff were constantly on hand to clean and clear tables.

Called in as a halfway stop on our journey. The restaurant was busy so the food took a while to come but it was really tasty. My Pennells burger was huge - I left very full.

Very good value vegan breakfast, keen and polite service, friendly staff and clean atmosphere. We’ve not been for a while but we were pleasantly surprised that the restaurant was every bit as good as we remembered. Glad we didn’t take too much note of the...

We decided to give the gardeners afternoon tea a go. It was £37.99 for two apposed to the regular afternoon tea which was £27.99 for two. The gardener was the same as the normal with a piece of pork pie, a slice of cheese, a...

I visited the restaurant today well what can I say….. The price they charge for two scones and two regular lattes, £14.75 is crazy!!! The service wasn’t even that much let alone the cleanliness of the restaurant…😳 This is Lincoln for Christ sake not Bettys...

Reminds me of a hospital canteen, though three times the price. Over £5 for a very average cake and warm lemonade from the fridge. The young man who served me was very polite though.

Called into the garden centre and discovered a very well presented in-house restaurant. We tried the full English breakfast as we had a long day ahead and had one of the best presented and well cooked breakfasts in quite a while. All at very competitive...

Went today with my daughter and 3 year old grandson. The children’s lunches are too much for him so my daughter asked if they could do beans on toast for him. After hesitating the waitress agreed. When I paid the bill I had been charged £4.29 for one slice of toast and a small pot of beans. Needless to say we won’t be going back

I’ve visited Pennells restaurant many times for coffee and on this occasion thought a lovely buttered teacake would be a nice treat. I nearly dropped through the floor when I saw how small it was! I have seriously never seen a teacake that tiny before. I know the government is keen on tackling obesity, but this is ridiculous. At £2.19 it was terrible value for money. On top of that, my friend was told she could not redeem her “free drink” voucher, on which she had collected the required 9 stamps from purchasing drinks on previous visits. No explanation of this was given as the server said they did not know anything. Pennells is now off my list and I’ll go somewhere where you don’t need a magnifying glass to see your teacake!

Staff are always very friendly and helpful. Nothing ever seems to be a problem for them. Cafe is large and has plenty of space. There is now an outdoor seating area. We had scones and coffee which were very good.

We had one of the daily specials - pork and apple stew. Large lumps of meat in a glutinous quite greasy sauce. At least the meat was quite tender. The veg were really overcooked. The carrots had been cooked so long they totally lacked flavour as did the leek which were pale and wet. This kind of cooking is like a throwback to a poor 1970s works canteen. Very disappointing. Won't be back.

We were visiting the area and popped into the garden centre for the first time. Had lunch here and what a fabulous place - pity I am not local!Staff were very friendly and helpful in the restaurant. Great choices on the menu and most cooked to order. The restaurant is large, bright and spacious. Food was very nicely prepared and although had to wait for my meal was definitely worth the wait, arrived hot and was very tasty.Will certainly visit again.

My brother and I called here for breakfast last week. We have dined here in the past and have never been disappointed and we weren't disappointed this time either! My brother ordered a full English and I had the vegetarian option. Included are tea or coffee and two large slices of toast with marmalade if you wish. Shortly after finding a table, our food arrived. I had egg, beans, tomatoes and mushrooms with two delicious veggie sausages. Our breakfasts were beautifully cooked, piping hot and served by a very pleasant young lady. The meal set us up for the day and the only thing we needed was tea and coffee later in the day. Both breakfasts came at £5.99 and great value for money. Highly Recommended!

We had our dinner today at Pennells garden centre restaurant. A good menu to choose from. Was quite busy, queued for a table. But once seated, the waitress came and took our order. The food was very nice. They are doing a good job in thease difficult times. Well done.

Went here for a wonder around and just happened to be lunch time, waited about 15 minutes for a table as someone had seated a member of public at a table of six on his own. One of the floor staff came in and cleared a table for us, we ordered a wide selection of food between us 5. 1. Chicken burger meal (excellent) 2. Beef burger meal (excellent) 3. Sunday roast meal (excellent and wasn’t expecting lamb at all) 4. Tune/cheese panini with chips (was a big portion but excellent) 5. Gammon/egg meal (excellent) all plates cleared, that just shows it’s good food in my opinion All staff were very good and polite definitely a one to try. Thanks Pennell’s

I was very surprised at how Pennells Lincoln are not doing table service in the restaurant. I thought the law stated only venues without a alcohol licence were exempt. It's very confusing, as whenever you go in there its always changing the goalposts!

Great veggie breakfast. Staff were really friendly and the restaurant was well set out in terms of being covid secure. Would definitely return. Just over £5 for breakfast including drink - although could have done with a larger cup for the coffee.

Visited 4 times in last 3 weeks as we are house hunting. Overjoyed that the restaurant has a gluten free menu! Each time there has been no problemOverjoyed that the restaurant has a gluten free menu! Despite Covid 19 all staff have demonstrated a full.understanding of the regulations. All staff have been friendly and helpful. Hopefully will be returning very soon.

A smart restaurant which was clean and presentable when we visited. The staff were friendly and welcoming when they took our order. My espresso was rather bland and not up to the standard of other cafes. The vegan chocolate cheesecake was reasonable and I believe there are vegan friendly savoury options on the menu.

We visited Pennell's garden centre two weeks after the death of my Grandfather in memory of their wedding anniversary as they use to really like visiting Pennells. Once we were seated there were a further four tables also seated after us. When the restaurant manager came over to bring the menu, my mum tried to order drinks to be told "you'll have to wait, I've got five tables in before you and there's only two of us". So we waited, watched another member of staff attend to all four tables we had watched come in after us. Then eventually a young waiter came to take our order, exceptionally rude attitude. We proceeded to order to be told "your gonna have to slow down mate", he then removed his mask to cough! We had arrived at 2.40, it was now 3.10. We had asked for a jacket potato when he stopped the conversation said I best check the time and walked off. He then came back and carried on. Then he came back again to tell us there weren't any left so we just ordered cake. It was practically thrown at us as he came back saying "there ya are" in a raised voice and inappropriate tone. The service on this occasion was horrific. The restaurant manager plus the waiter need some training in customer skills. Disgusting attitudes and behaviour from start to finish.

After queuing to be seated, there were a number of workers who simply passed by without any acknowledgement. Eventually someone came across. When we asked for a vegan menu, this caused a delay in finding one. We ordered off the menu. Someone came to say what we ordered was not available. Next choice was met with a similar delayed response with someone coming from the kitchen. When the 3rd choice meal was served, it was not great. A piece of plastic was also within the meal. Would probably only recommend this place for a cup of coffee and a cake.

Excellent long established garden centre with a nice restaurant. Nice food, well presented/cooked. Fair prices.

My first visit since lockdown ,met my mum half way for lunch as I live in Cambridgeshire and she lives near Cleethorpes.it’s always been our meeting place.The shop was very well laid out, toilets kept clean some young boy was cleaning them twice during our visit (as spent 3hours at the garden centre! Not the toilet .)There were lots of space to walk round and keep the 2 metre distance.Staff very freindly.We eat in the restaurant and had a lovely homemade chicken and mushroom pie full of meat.Table service was good and very quick ,the girls and the one young boy where very helpful when we asked questions.One lovely girl at customer service went out of way twice,opening up a packaging so we could see inside.Then going out side to clean a trolley and bring it into the store so we didn’t have to go through a one way system to go all the way round again.After 3 hours and lots of purchases,and lunch we had a lovely outing.So thank you to everyone on this August Sunday morning you are doing a fantastic job in these strange times

Four customers called for morning coffee and a snack on a mid-week morning. Queuing was 'socially distanced' but with food and drink on display on either side, there was no explanation of what you were really required to do. We actually picked up two bottles from the cooled cabinet, which was incorrect.When you arrive at the till, there is a full menu, but by then you have passed the cakes etc. in their containers so it is difficult to remember what was on display !However, order taken after a rather slow queue and we were directed to a table of choice. At the table we were given the required note to put on our details for the Government requirement, but were not told what to do with it once completed.Food and drinks arrived and the quality was fine. The glass supplied for the cold drink still had a lipstick smear on it and was therefore sent back. The new glass which arrived in due course also had a lipstick smear. I suggest the glasses were actually clean, but this sort of thing is difficult to clean off and should be noted.Would we call again, well, if you have time to spare !

I like the idea of supporting local business especially after and during the present pandemic. Part of that support is eating out and a visit to the summerhouse centre next to Pennells meant we could try this restaurant.There was a short queue as to be expected and most of those in the restaurant were finishing their meals. We were led to our table by a very pleasant member of waiting staff, given a couple of minutes to choose what we wanted and upon her return my wife chose the soup and I went for a cheeseburger. We also requested a Diet Coke and a sparkling water. Our drinks were delivered by another member of staff who basically plonked a tray on the table, turned and left.45 minutes later I stopped a lady cleaning tables and asked if our meals were likely to be delivered anytime soon. She came back and told us that my burger was being constructed as she spoke. Again the tray was plonked on the table, no apology for the delay or pleasant informing us of what we had.The soup was hot and tasty but sadly my burger arrived with tepid chips, a sad looking salad that looked like it had been prepared very early and left out and no coleslaw as advertised. The burger itself was fine but not great. Maybe I should have called someone at that moment to request a replacement but worried I would be waiting another 45 minutes.While we were there the restaurant was not busy, it only takes a moment to scoop soup and even giving time to cook a burger, not 45 minutes. No apology for delay and service without a smile.When I paid I informed the person who took my payment my displeasure, she asked if I wanted to speak to a manager but really having told her I hoped it would be passed on, I doubt it.Not recommended, there are many other places nearby and in Lincoln itself.

We visited here today & definitely won't be returning...after looking around we first went to the butchers there & couldn't decide what to buy.... the butcher asked us twice if we were looking or buying!!!! We left after seeing the prices of what was available...for instance tiny chicken pie for £4.50! We then went to the restaurant for a drink the bottles were all placed out in the open & not in any of the three fridges that were switched off bearing in mind the temperature today is 30! Will not be returning here.

Went here about year and half ago and didn't enjoy itMr Pennel kindly made a gesture of vouchers to use in the restaurant so we thought we would try againBit wary eating out with Covid-19 but inside restaurant thetable well spaced out and screens up. Shown to the table by pleasant helpful friendly staff wearing masks and took our order we both had full English it was a huge serving, taste and quality excelledWould recommend and will go back

Arrived 13:20. Understandably had to wait for a table due to Covid situation. Servers had to go back and forth because a number of items had sold out. My scampi & chips was fine, but my wife's vegetarian roast came cold with bare minimum of vegetables, no stuffing or Yorkshire pudding. Initially only one set of cutlery provided, saucer missing for one of the teacups. Hot custard with cold apple pie served with a fork - had a little trouble with the custard! Other dessert was key lime pie which tasted and looked more like E-numbers lime pie. Overall very disappointing experience and would not go back again. Jackie Poucher was the only helpful member of staff that served us.

Long wait then wrong drink order,sorted but very slowly, when food came had to ask for sauce which took ages, then wrong order for cake after being very clear what we wanted, it was even written on order, ignored by staff so left without getting it sorted

This restaurant serves the most appetising food imaginable. This is our second visit (the first in the days before lockdown) and the quality is just as high then as it is now. The staff are pleasant and happy to be of service. We were impressed that when possible the food is from Lincolnshire based producers.After our meal we visited the shops and nursery, buying first class items from both, then returned to the restaurant for coffee and cake.This is now a 'must visit' on any future trips to Lincoln.

We decided to visit here for lunch as we have done previously and have a look around at the same time.New regulations were well sign posted and one way system in operation.No queue for restaurant, but it was almost 14.00 hrs. Checked in by staff member and contact details taken. Picked own table and ordered from disposable menu. Waited approximately 15 minutes. Food was freshly prepared and piping hot.Meal was enjoyable with good service and restaurant was quiet.Overall well organised and running smoothly in these difficult times.Well done to all the staff for working hard to make the visit a pleasant experience.

I bought a sun lounger and small table that I wanted delivered, when it arrived the driver said a bolt on the lounger needed tightening but he didn't have an allen key to tighten it, my husband tried to fix it but it was obviously faulty, I am awaiting a replacement part which hopefully will not be faulty, it would also be helpful if you could give some idea of a delivery date not just a random phone call from a driver saying "I'm 10 minutes away"!!

Love coming here, both children enjoyed selecting shrubs and bedding plants for the new boarders. Social distancing was very well implemented and flowed effortlessly. Highly recommend, great little family day out for the four of us topped off with the artisan sweets.

I am 73, disabled with arthritis and back problems. I went there today bought quite a bit including a large plant pot someone put in my trolley for me.When I went to checkout out and asked if someone could put the large pot in my boot if i stood well back and was told I had to do it myself.I was just waiting inside the door to get a refund as I couldn't lift it when another customer offered to do this for me.I'm really saddened with the customer support or lack of customer support I should say. Even though this is close to me I will look for another garden centre that looks after the elderly and disabled.

At 1300 hrs we got 3 of our 4 meals, the other kne primised in 15 minutes, well after 25 we chased up and dexpite my three famkly members finishing before i started,. the manager agreed for more tea so it drew out mkre waiting. My late meal, wss piping hot, but the chips and peas were almist cold. The other meals eere mediocre, spoiling our planned visit.

Asked for a cheese n pickle toastie at 3.10 pm (you can order up until 3.30pm). First thing the person serving did was check her watch.There always seems a problem to serve in here. Oh yippee. When it arrived I was underwhelmed. A hard tasteless toastie yippee just what I wanted. Broken teeth for lunch. I think ill pass on eating here. Its just not worth it

Called into Cleethorpes Pennels for breakfast and as usual could not fault the quality or service the young ladies preparing and serving were very efficient and professional.The food is cooked and served Astra good temperature very tasty and superb value I tried the lunch menu last week and could not fault it.Highly recommended the restaurant .

Fantastic service, couldn't fault it. Vegetarian lasagna is perfect. Will definitely visit in the near future again

Disappointingly poor. Overstretched inexperienced staff meant missing elements to the afternoon tea and a lack of attention to detail. Horseradish’ missing from beef sandwich, forgotten crisps and mould on a strawberry. No clear menu so could not question what was missing. It was only later seeing another couple provided with crisps and looking on line we were aware. Crockery, linen were lovely however having been here previously for afternoon tea I’d give it a miss in the future and go else where.

What a wonderful display, this place has everything . I borrowed a wheel chair for the first ever time to push my mum , pennells you made it a joy , lovely wide walk ways , plenty of turning space all was accessible to us both . Visited your lovely restaurant , how refreshing was this , yes long que but so well organised everything was running so smoothly waiting was not an issue all staff working as a great team . Seating a joy , we sat in the area especially reserved for disabled visitors , I wish all large restaurants would take on board this very well thought out area . Truly enjoyed my visit , first time user of a wheel chair and I thank you for making it so very easy . Well done to you all , see profit and customer comfort can go hand in hand

My Son treated me to lunch. We ordered and waited for 40 minutes noticing later customers eating before us. I had a vegetarian baked cauliflower dish. It tasted a little strange, but not wanting to upset my Son, I continued eating. I mistook burnt bits for mushrooms, but as I progressed through the grey/brown mush to the burnt base I had to accept defeat. Not the usual standard.

Popped in to do some Xmas shopping, and felt the need for a cup of tea. Tempted by the breakfast we had the sausage cob- and WOW- for just over £3 3 sausages in a large baguette, and the quality of said sausages was just SUPERB-real proper Lincolnshires. Didn't eat again till tea time!

Food wasn't great quality and ultimately that is why we went there. Service was OK, friendly table staff during a busy period. Value for money I guess, but I'd be happy to pay a little more for better quality food. It was a bit overcooked/dry and out of the four guests, three were not particularly pleased with their food. The fourth was a jacket potato with cheese, so that was OK.

Yes, it was a great choice my friend and I made to bring our children here for lunch and afternoon of fun! Weather wise it made sense too.....kept out of the rain!.....but we were glad we decided to spend about 4 hours here....had lunch, browsed around the plants and pots and garden pot animals!.....then inside to enjoy the amazing food section!....

Last year, we visited for lunch and had cause to complain for a number of reasons. In fairness we received an apology and vouchers for a refund.

this a large restaurant serving plenty of very acceptable food good helpful staff with a very limited but ample menu

The restaurant is run on a cafeteria system. The food is invariably cold or just warm and the tea leaves you thirsty.

Helpful staff clean surroundings, good value breakfast , plenty of room to sit down, helpful if elderly and will help carry meal if the customer cannot manage themselves

We visited this restaurant on Sunday which was our first visit. We enjoyed a wonderful roast beef dinner served with fresh vegetables and home made Yorkshire puddings . The food was nice and hot and the young girls serving were very careful not to just throw the food on the plate but did it nice and neatly . The staff were all very friendly and polite . Will certainly be visiting again very soon

As we were staying in the area we decided to visit based on reviews. It was obviously the wrong time as swathes of the shop were closed off due to staff putting up Christmas stock. As such there really was no point in trying to pick our way through. After a few minutes we left. On another day with access to the whole shop my rating may well have been higher.

Great variety of freshly prepared meals. Flexibility too. Excellent service. Nice and clean. Thoroughly recommended.

First time my wife and I have eaten here. This well laid out restaurant with pleasant and helpful staff made sure that we would eat here again. The food could not be faulted and served hot.

Familly outing to Pennels in Lincon where we had a coffee and cake in the Cafe to start the day. The cafe was clean and staff were friendly. The food and drink were very good.

If you’re visiting the garden centre and fancy some refreshment, the obvious answer is the Garden Centre Restaurant. At Pennells there is a large café selling drinks, hot lunches, sandwiches, cakes and salads. I had a self-service salad where I could choose which items I wanted. At £7.50, it was one of the less pricy items on the menu and tasted good. Midweek, the restaurant was doing a steady trade, but there’s lots of room so you don’t feel crushed.

A big garden center with something for everyone to look at. Restaurant excellent, food akways looks fresh. Breakfast was really good value. I like the fact that the queue for food is split so coffee and caie separate from main meals. Fresh food counter always displayed very well. Plenty of parking.

Have been here many times, and found the surroundings very pleasant, the food excellent, and the staff very friendly and helpful. Strongly recommend a visit to the restaurant if visiting the garden centre - or anytime you find yourself nearby

Went to Pennells for plants and compost for hanging baskets and bought a lot of stuff. We had some great choices and to be honest I spent more than I had bargained for. I was a bit disappointed with their fruit trees as I did not think that they were value for money as their size was small, so I didn't buy any. I think maybe I would have to be more perspective before buying from Pennells as I did find another place in Souhall where the fruit trees were better and cost £5.00 less

Took mum in law to centre for lunch. The service was good, and looking at the hot dishes, they were bug hearty portions so probably value for money if you are really hungry. We opted just for fresh sandwiches that came with token salad and chips. Tasty enough but quite expensive. Open large eating area with low comfy seats option if you wish.

We were staying at a neighbouring hotel & popped in here for lunch. The restaurant is large and on our visit was extremely busy, Tables are reasonably spaced and the place is airy & nicely decorated.

My partner and I like going here but were very disappointed when we went for afternoon tea the other day as we noticed that they had put the price up by 25% and then they had cut each of your choice of sandwich to only one and that spoiled the whole thing really.

We visited the restaurant today for lunch and it was excellent. The staff were really helpful and the food was lovely, we had fish and chips and omlettes and couldn't fault them - we would definately recommend!

This is a great place for cooked meals as they are always freshly made, plenty of choice and you get a great plateful. Does tend to get busy at the weekends so best to book your table. Friendly service. The cakes are amazing don't go if you are on a diet. Lots of people meet up with friends for a cuppa and chat. You can walk it off by having a good browse around the shops and a massive array of plants to choose from, it really is a great place

Bought emergency funeral shoes from here £29 . Staying at Travelodge across road for funeral but realised I’d forgotten my black shoes . Popped in here at 0830hr helpful staff.

If your looking for somewhere to go on a rainy day then this is the place. Varied and interesting internal shops. Great food hall and fabulous plants.

The pubs and restaurants around were heaving so I opted just to get a sandwich here. They had pre made sandwiches wrapped in the chiller. Was about to pick one up until I saw fresh stuff being made up behind the counter. I ordered a tuna mayonnaise. It come on a beautiful malt bread, fresh salad and a handful of crisps. Doesn’t sound a great deal but actually filled me up. Great quality. It’s one of these places where you fetch your own cutlery etc. Not bad at all. The roast option looked good but didn’t fancy it as I had a long journey ahead of me back to Pembrokeshire. I’d return

Haven't been here in a while, we ordered scampi and chips and the bacon cheeseburger! We waited 40 minuets for food to come out I looked at this burger and thought it was processed took a bite and it was well season not greasy and tasted amazing 6oz and I was pretty full after words!

A good meal as usual ,never had a bad one . If you have to wait to pay it does go a little cool ,that’s the only thing .

We were pleased to see some vegan options in this bright and spacious restaurant with a mixture of regular seats and tables and more comfortable tub chairs. The chocolate brownies looked good but we opted for the vegan fruit scone, which was lovely and a decent size as well. Unfortunately there was no dairy free spread available but Di the Supervisor provided a spread which they use for cooking and baking but it tasted fine on the scone. Di was very pleasant and helpful as she also confirmed the sweet potato, spinach and chickpea curry was vegan friendly and also mentioned they were planning to add more animal free selections to the menu.

Had lunch here and it was delicious, only mistake I made was by having a snack lunch instead of a lovely meal, only saw these after I had made my order, totally my mistake. The restaurant was very busy but plenty of seats, it is a very popular place to eat for the locals, very good price and delicious food, definitely go back

Had Sunday lunch here a few time now and never been disappointed, the food is excellent and a great choice, be prepared to wait a bit in the queue as it is busy but they have plenty of staff on helping.

Had lunch here with a friend after a meeting. It seems to be very popular for lunch and the prices are competitive. The slight downside is that it gets very full it seems at lunch time and can therefore be slightly noisy. Service remained quick.

Called into this restaurant whilst visiting the garden centre intending to have dinner. The food looked lovely. The restaurant was clean and looked well organised. As the queue for the restaurant was really long we decided to go elsewhere so I cannot comment on the actual food.