Pen-Y-Bryn Teahouse and Rooms in Conwy - Phone Number, Reservations, Reviews

One staff was very rude when we entered, ( had blonde hair)just shouting there is a long wait to be served, not at all welcoming, very abrupt, the waitress was very polite, felt sorry for her, we decided to go somewhere else, not recommended.

Very good quality, tasty ingredients at a really good price, service was great, we would highly recommend and will definitely return

Haven’t visited here for awhile. Years ago it was a relatively atmospheric tea room. It’s not bad BUT the walls are decorated with cheap tat, and if you are quite happy to listen to the radio while waiting and eating then it’s the place for you. Staff was friendly BUT had a struggle to actually find someoen when it was t8me to pay. It’s okay BUT other places in Conwybare better.

We called in after walking the town walls as the castle was closed due to high winds. Really friendly service and nice menu. I had the full Welsh breakfast with the egg done as requested, wonderful. Nice coffee , good toilet facilities and very reasonable cost

Appalling service. Told there would be a wait but after 10 mins no-one had cleared table or approached us. Dirty tables, uncleared and only 1 other customer in there.

Very busy small cafe but waitress was very pleasant and welcoming. She had to turn away customers as the cafe was full but did her best to serve everyone quickly

What horrendous service! Given a tatty menu at a very sticky table and then left for at least 20 minutes. When we asked if we could order the waiter moaned that he was already working through the orders he had taken and we would have to wait. Only because I was so tired, we waited and waited and waited. It was only when a customer came he that I heard him say they were now only serving drinks! Nobody had bothered to inform us. It was then I saw one of the waiters knock a teabag on the floor and then return it to the box to use later!!! We left!

We had an afternoon tea, quite expensive, very slow service for making sandwiches and providing scones and cakes. My wife had to request more tea as she had drunk it before the food arrived, we won't be visiting again.

You get the picture. The place was filthy, unfortunately we had sat down and ordered before we realised how disgusting the place was. Being British, you tend not to complain, just don’t go there again. The floor was covered in food, discarded paper (no it was’nt a napkin, this place would’nt know what on of those was for). The table was awful, my husbands hand stuck to the table top, the menus were unbelievably dirty. But we had ordered, it was raining, so decided to stick it out. The waitress was surly and unpleasant when I asked for the tea to be changed as I had asked for the tea bag to be left out of the teapot so that I could judge the strength of the tea. When she brought the new teapot full of just water back, she banged it on the down and hot water splashed over the table. As I said surly! When I poured the hot water into the cup, it was full of black bits. Something not right there. The scone I had ordered came and was steaming hot ( straight out of the microwave) would have had to wait 15 minutes for it to cool down enough to butter it. I had had enough by then, even my husband who never complains was fed up with this place. Unfortunately in a place like Conwy you don’t read the reviews before going for a snack or coffee and cake, do you? And that’s how this dreadful place stays open. I can’t understand how it has got a 5 hygiene rating, unless the standards in Wales are considerably lower than those of the rest of the UK! AVOID

Not the best experience. I have lived in this area for 16 years and this is the first time visiting this cafe. I wont be visiting again, there are far better places in conwy.

Really disappointing, the staff were pleasant but disinterested. They took our order and then came back to say they only had enough juice for one child. Food then took ages to come out and when it did sons potato was burnt to a crisp, wife ordered bacon chicken and Brie and they brought chicken pesto because “we have run out” (of what they didn’t say). Then we found a hair in the pesto and they were then confused that we didn’t want to eat the hairy pesto. And finally they were confused as to how much to charge us. This wasn’t the busiest of days and shouldn’t have been as stressful as it was made to be.

Food took nearly an hour, 2 sandwiches and 2 full breakfasts. Two members of staff only, I believe one cooking one working the floor. The tables were not cleaned. Two parties came in sat at dirty tables waited 15 mins when didn't get acknowledged got up and left. Food was nice but definately need more staff with waiting in experience. Won't be rushing back im afraid.

overpriced. paid around £50 for 3 dishes and 4 drinks!! the coffees came after the food had been served and one part of a dish came when everyone had almost finished. there was only one lady working the busy lunchtime shift.

Chaotic service. Girl very polite but couldn’t handle busy lunch on her own Ordered Welsh Rarebit and Barabrith, after a long wait we got the Welsh rarebit which was the most expensive cheese on toast I’ve ever had @ £6.95 Ordered extra mushrooms which mushrooms for £1.20 and the was a maximum of 2 mushrooms. The Barabrith did not arrive so we left without it. If you don’t like eating with dogs then don’t go as there are lots of them

Wouldn’t recommend. Slow service. Was going to get a breakfast but saw someone else’s. Bacon looked like it had been poached and the sausage were the type you get from a chippy (which I like at a chippy, but not suitable for breakfast) Went for toast instead. Took over half an hour and it wasn’t very busy (the other tables had already eaten) Milk jug was full of black bits.

Overpriced for what you get. The lady who was there taking orders to be honest was quite rude to us, no friendly manner at all. Shame really. Breakfast just OK.

Saw this on our visit to Conwy, it was dog friendly so in we popped. Was extremely busy but despite this offered us (group of 4) 2 tables as they we small. no 4 tables available. Our dog was welcomed with a blanket. (sorry she doesn't like them, it was very nice). The choice on the menu was very good, I'm gluten free but easily catered for here and a first to be able to have a homemade scone (was HUGE!). Was extremely good! Apart from missing the sandwich my father in law had ordered (they got it immediately made when asked about it) the service was very good. Obviously working very hard with how busy and short of space they were.

Visited whilst on holiday in the area. There was a good menu choice and we chose soup and a sandwich, quiche and a breakfast. The staff member who served us was friendly and approachable but it appeared he was on his own and some of the tables hadn't been cleared. The soup was a homemade chicken and mushroom but was cold so sent back and when it came out again was warmer but not piping hot how I like it. The breakfast and the quiche were good.

Good dog friendly cafe. The place is old fashioned , or quaint , depending on your tastes but the sandwich that I had was first class. The place is possibly under staffed as a young lad appeared to be trying to deal with everything except the cooking. He did however do a good job. Not easy access for people with mobility problems and the toilets are upstairs. I was very satisfied with my visit.

Went here last week for a late breakfast, there was only 1 member of staff on the floor and the cook lady in the kitchen, we waited over a hour without apology for what I can only describe as disgusting, it was cold,it consisted of...

Should have walked out when I saw the prices, I assumed it would be good quality food but I was wrong. The Welsh rarebit should be called the Welsh rip off! One slice of purple mush on toast. Side salad of lettuce and a slice...

Wish we had read the reviews before going! There only seemed to be 2 very young waitresses on. They were very polite and friendly. However, clearly couldn't manage. Took 15 minutes to take our order. Another table asked to order and were told the other...

I have noticed the poor reviews on here. However we were satisfied with our visit to the cafe! We enjoyed a delicious lunch of soup and a sandwich. The staff member who served us was friendly and approachable. The only thing I would say was...

I would rate this a lot lower if it wasn’t for the young lad who was doing his absolute best serving customers, whilst also cooking the food as it looked like he’d been left in the lurch massively! The food he cooked up was bang...

Looked at the reviews whilst waiting to be served...was looking for cafe history.. I would not agree with the negative comments made...tea served promptly..scones hot out of the oven it seemed..nicely presented and tasted delicious.would highly recommend. Also to our delight...dog friendly. Many thanks to...

Dreadful quality both for scones and bara brith. Bara brith is a traditional, slightly gooey Welsh sweet bread which does not contain dried cherries! What we had was a stale, dry, hollywood, icing sugared facade. The scones were dry and tasteless. Ridiculous. Credit to the...

Visited with friends (4 of us) , Ordered drinks and food. coffee and tea arrived pretty promptly , we had drank them and still no food arrived. 4 orders of food 2 were soup and sausage ciabatta 1 was bacon ciabatta 1 was quiche and...

Four of us visited Pen-y-Bryn Tea Rooms High Street, Conwy, for a snack and a drink. Although access was a bit challenging for the disabled we were in for a treat; we chose a homemade scone with jam and cream and the drink of your...

Disappointing visit overall. Came for tea and scones. Had the drinks about 20mins before we were told there was no cream for the scones; we asked to cancel the scones but they then came out anyway with just jam. They weren't great. A few people...

Really disappointed with the service today A board outside , specials today !! Once inside to order they didn’t have any of them Worse still my friend is Gluten free and the sandwich that came was disgusting 😞 The bread was so dry and the...

Little gem 💎 but has it’s downfalls. Rooms are above the tearoom..Massive bathrooms and reasonable size bedroom. Not much space to hang clothes. Left everything in suitcase Never got much sleep as bed very springy. Noise outside lots of traffic. Breakfast is served in the...

Ignore the negative reviews on here. This place is a gem and ran by a small team of professionals, who like so many of us are struggling at the moment. I work within the events/service industry and serving customers is very much a too way...

Thanks to the team for the lovely sandwiches with the best looking G&T I’ve seen for a while. Erin is a credit to you. Thank you!

Called in here today with my husband and two children after walking past and noticed they did afternoon tea. After waiting half an hour, no-one came to take our order. One of the tables next to us asked for their bill three times, and another...

We walked to Conwy from Llandudno along the scenic coastal path so by the time we got to Conwy we were ready for something to eat. We expected there to be more choice of eating places in Conwy, but if there are we didn’t find...

Disappointed to read some of the poor reviews on here, or maybe we just dropped lucky when we stopped here for brunch! A quaint little tea room, dog friendly, good reasonably priced menu. There did seem to be a staffing problem but the young waitress...

Sign near the door stated very short staffed, only three on, another sign stated card machine wasn’t working so cash only. We were show to a seat but then we were left 15-20 minutes before any further contact. After ordering we were left waiting a...

Absolutely lovely. quaint tea room, totally as one would expect a tea room to be...brilliant and very accommodating staff, relaxed environment and excellent facilities. We had just finished the Snowdonia Way, walking 87 miles from Machynlleth to Conway in 8 days and the extra large...

Visited today with two friends. Ordered 3 drinks and lunch for us. Drinks came and waited for food. Over 45 minutes later still waiting,as were the couple next to us, for our food. Asked waitress how long it was going to be and she went...

We dropped by here for afternoon tea while visiting Conwy. We just had scones, cake and stuff. There was no hot food available, which suited us just fine. Their fridge was leaking while we were visiting, so service was distracted to say the least, but...

After visiting Conwy Castle, my friend and I discovered this beautiful tea room where we had tea with delicious sandwiches, cake, scones with clotted cream & jam and bara brith, homemade and served on a pretty etagere. Not only a feast for the eyes but...

We were visiting Conwy on holiday with our puppy when we stumbled across this tearoom. It's lovely inside and dog friendly which was perfect for us. The staff were very attentive and polite from the moment we arrived. We chose to have an afternoon tea...

We were looking for somewhere for tea in Conwy and most of the other cafes were closing. We found a table in the Pen-Y-Bryn Teahouse. It was a little dark inside but quite comfortable. We had tea with extremely fresh home-made scones. Service was very...

Visited as a family of 6, looked lovely and inviting, moved chairs to fit us in and young waitress was lovely. Unfortunately it all went downhill after we was sat. We waited a while to order, and another long wait until we got told they...

Really enjoyable tea rooms with very hard working, and helpful staff. Very dog friendly place and good laid back atmosphere because of this. Pastries and cakes very good and green tea excellent. Nice to come to such a welcoming place.

Just walking around the town was nice but the welcome and service we had with our dogs was FANTASTIC, staff couldn’t do enough for you and our furry friends, even gave them treats , water and blankets, food was very good value coffee was excellent...

Such a great concept to have a dog friendly place . Seems there were major staffing issues on our visit. The poor waitress was extremely stressed and I felt very sorry for her . When the food eventually came our tea was long gone ice...

So we wanted something to eat at lunch time and we wanted an all day breakfast that not everybody does. We also had our Golden Retriever with us and not than many places are dog friendly? We come to Conwy every weekend and never been...

We called in to have a coffee but I decided to have a scone as we became they looked so nice. The lady was super helpful and talked my husband in to trying there local fruit bread/cake, the coffee was excellent my scone delicious and...

We treated ourselves to a piece of the amazing homemade Victoria sponge and a slice of Bara Brith. in this cosy tearoom. We spoke to the lady in charge who has recently taken over as far as we could make out and she was so...

What a stunning little tearoom. Had a afternoon tea with all homemade items, sandwiches in granary bread, scones - choice of 3 flavour, homemade barabrith, plus selection of home made cakes. Very very reasonably priced. Takes card/cash. Happy to accommodate gluten free in the menu....

This is a fabulous cafe, lovely homemade food. Freshly made scones to die for! It also accepts dogs and the lady there always makes sure our dog gets a blanket to sit on and several treats. Can’t wait to visit again

Really good lunch menu. Good home made food with a good portion size and conveniently situated in the walls of Conwy. Would recommend

Despite only having one staff on the lunches we had were delicious. The sandwich fillings, salad and coleslaw were fresh and delicious with decent portions. Would recommend

We decided to pop to Conwy for food and came across Pen y Bryn tearooms and glad we did my partner had a bacon brie and cranberry toasted sandwich and I had a full Welsh breakfast. My partner said it was the best bacon brie...

The food in this place is amazing, we only called in to try Bara Breith as it was on the board out side, and are we glad we did. A portion consisted of two huge slices of the cake which was home made, moist, and...

Service was excellent; very quick and polite staff. Food was perfectly okay but felt very overpriced. Would be spot on if prices were 30% lower, or quality of produce higher….eg not supermarket white bread and maybe an artisan loaf.

This was our first, and last, time eating here. As we arrived 3 tables of people walked out after waiting over 20 mins to be served. We also left and due this being the only place that served breakfast post 11am ended up having to...

Set in an old building and retaining much of the original structure, this cafe is well worth exploring.. Customer areas are quaint and interesting, with nooks and crannies around every corner. Service was efficient, and very friendly. The food on offer was good, and cakes...

Visited for breakfast. Granola with yogurt and fruit was good but the coffee was very poor. I ordered doorstop toast but was very disappointed when it turned up as it was a couple of slices of very ordinary thin white toast which appeared to be...

We came here to try out their beautiful afternoon tea. We stood in the queue which was okay, now a lovely lad came and shown to table and sat down. 10mins later no menu. 15mins later no menu. 30 mins no menu. It was time...

We were recommended to come here by the cafe next door as they weren’t Dog Friendly! Very grateful she directed us to the lovely place! There were 5 of us and a big Labrador! We were made very welcome and so was the dog! The...

Stopped for a quick bite to eat on the way to Conwy Castle. The sandwiches were decent, and the home made bara brith was nice. It all felt a little disorganised though, which is a shame as it could be really nice here.

Visited with the family and out three year old son. The food was amazing and could tell it was freshly made at the same time the waitress made every effort to interact with my son asking him to wash pots if he didn’t eat all...

A quaint eatery on the Main Street close to the castle walls ~ the food was adequate and reasonably priced unfortunately there was only one waitress on duty, who was at times a little hassled but it was busy ~ be aware that the toilets...

this place was very central in the town, with a lovely tea room on one side and a cafe on the other the town walls and train statin is very close by to access the breakfast was lovely that was provided in the cafe and...

Well…. We thought we’d pop into this tearoom for a quick cup of tea and a bite to eat. We ordered some tea, Welsh rarebit and a scone with jam and cream. The lady brought out our food, our Welsh ‘rabbit’ as she called it,...

After a lovely day visiting Conwy my friend and I decided to go for a spot of lunch and luckily we stumbled across this little place and really enjoyed it. Upon entering you are greeted with lovely decor which instantly . The staff were very...

We had one of the most beautiful stays here at the bnb, our room was spacious and so homely and comfortable. We were spoilt rotten with a bottle of wine and chocolate cake for my boyfriend’s birthday treat. The bathroom was brilliantly decorated and the...

We were very pleased to find the tea room open just when we wanted a spot of hot soup. The soup and service were excellent on a quiet and rather miserable day.

We called in for a spot of lunch, the lady was very friendly and pleasant, our drinks came very quickly, then the food came a little while later, it was very well presented and good portions, she popped back to check everything was ok, which...

Most places in Conwy were busy for lunch but we had a brief wait before being seated. Despite being busy there wasn't too long a wait for service. I ordered the soup of the day which was parsnip and carrot and my husband had welsh...

As much as I’ve had a lovely time away being in Conway for my birthday and being in the centre of the town there are a few areas that needed improving due to the room I was staying in. For example as much as our...

My partner and I took our children there for lunch, we had to queue for 20 minutes before being seated, when eventually we did get seated, the waitress said to us she would be back in a minutes to take our order, this took her...

Absolutely fantastic service from start to finish. Our hostess was clearly rushed as the place was full, but she handled it with apparent ease and was very friendly the whole time. We were a party of 8 plus a pram and we were accommodated in...

From the outside, it looks the quintessential tearoom, and it is. Lovely little place. Friendly staff, nice scones, lovely tea, couldn’t ask for more. ( Covid award, which I respected).

Great find. Dog friendly; Elsie had a sausage! We both had the mini cream tea. It was not mini. Excellent value and ended up getting takeaway boxes to take out scones home! Great service. Will definitely be going again.

Lovely aesthetic in the building itself however without a doubt the worst coffee I’ve ever had. The service was poor as we where told of a long wait for food due to only one member of staff being responsible for all roles. Truly unfair to...

After a day of rain and gales we decided to treat ourselves to Afternoon Tea. Popped into Pen-Y-Bryn and ordered theie special afternoon tea - all freshly made whilst we waited and delicious. Proper sized sandwiches ( 3 diferent types), a warm scone with clotted...

We were drawn into this tearoom by outside menu offering various afternoon tea options. We opened the door and were welcomed by a lovely wave of heat which was very much needed after walking through the miserable autumn rain. The dark haired lady there was very hospitable, and we went for her recommendation which was the mini afternoon tea. I’m not exaggerating when I say this, but the scone, cream and jam that we had there was by far the best that I have ever had in my life. So good so, that we went back again during our holiday to have the cream tea. I highly recommend this establishment if you are looking for either lunch, a snack or fancy a sweet treat in the afternoon. The music, décor and atmosphere was lovely and the staff were very quick and attentive. We shall be back here again, the next time we are visiting Conwy. A lovely little find indeed.

My partner and myself visited this cafe on our visit to conwy as we were feeling famished after visiting the castle. From the outside this place looked lovely, however on entering we found ourselves searching for someone to take our order. Around 15-20 minutes later someone finally asked us if we would like a drink, after searching and asking to be served. In all fairness the gentleman serving was so rushed off his feet that he couldn’t deal with the custom which left many people feeling frustrated including ourselves. In saying this the food was absolutely delicious hence the mixed review. Again however we had to find the gentleman in order to pay our bill and leave otherwise we would have been left waiting all day.

First time visiting Conwy & fancied a spot of lunch, this place looked nice from the outside.Young lad found us a table - then we were told that the coffee machine was broke but they could still do Americanos, I fancied a hot chocolate but found out that was off the menu as well.We placed our order - tea, americano coffee,& a glass of milk. Jacket potato, cheese & beans, welsh breakfast & mushroom soup!After 15 mins the milk arrived, 10 mins later my ‘coffee ‘(instant) arrived & the tea - still no food10mins after our drinks arrived my soup arrived in a chipped bowl barely warm, then the jacket potato then after 5/10 mins the welsh breakfast arrived minus toast !!! After my husband had finished his breakfast the young lad came over & said yr toast is nearly ready - so we said don’t bother now as he’d finished!(Checking all the crockery etc there was only 1 plate & 1 glass that wasn’t chipped )This has to be the worst lunch, and bad service we have ever had - not only us too a table of 4 left as they were having to wait 30/45mins for food !!Will not be returning ☹️

This looks like a lovely little tea room from the outside we went in and was told the coffee machine was broken so we ordered hot chocolates don’t bother save your money they were awful asked for scones was told they were still in the oven and not ready yet but a few minutes later over heard someone else asking they were told they’d been missed off their order so we got some cakes they were dry and tasteless wouldn’t ever go back

One of the worst examples of service I've ever experienced. Myself, my parents and my girlfriend popped in Saturday September 28th for lunch, we liked the menus and ordered. We sat down at an uncleared table, the girl serving promised to clear the cups and plates when taking our drinks order, which she got wrong, forgetting a black coffee after not bothering to tell us the coffee machine was broken, simply letting us order twice and twice saying 'we don't do those', also giving us no warning of the wait for food, which is customary. She then brought the drinks and simply moved the uncleared cups and plates onto the next table, which also hadn't been cleared, so now we were sat opposite a pile of dirty cups and plates and left over bits of other customers' food. After 40 minutes of waiting for our food order, without any interaction from the waitress, we started to think it would be best to just pay for the drinks and leave as the food clearly hadn't been even started on. The waitress, who still hadn't cleared any cups, was obviously working on her own, but not once did I see her rush anywhere, apologize to anyone for the wait, she simply walked in her own time from table to table, or back into the kitchen, not bothering to say a word to customers. I appreciate that she was working alone, but put some effort into it at least, don't just treat paying customers with so much contempt you can't be bothered to even act efficiently to hurry up their wait even a little bit. It was around 1-2pm, she could have only been working a few hours tops. When my mum got up to ask about the wait, the same miserable waitress replied 'Well I don't know how long the food's going to be' and then 'It's not fast food. If you want that you're best going to McDonalds'. This was after around an hour of waiting for a couple of breakfasts and the pancakes. Horrid attitude. We were a bit taken aback at such a rude response, so paid for the drinks, which we had absolutely zero chance of having with our food as intended. 'That's nine pounds' the waitress informed us, no please or thank you, but it was at least the first bit of interaction we had since she took our drinks order an hour ago, so every cloud. I suggest the girl in question undertake a course in basic waitressing skills, which would have been overlooked if it hadn't been for the putrid attitude, otherwise she'll scare away otherwise enthusiastic customers who regularly frequent Conway. Would not be surprised if the entire cafe that day had at least some of the same complaints. The waitresses amateurish and frankly uncalled for attitude infiltrated the atmosphere like a bad smell. Amateurish.

Stayed for 2 nights in the castle suite, beautifully presented room and staff couldn't be more helpful room was above a cafe so decided to eat here for breakfast great call! I had eggs Benedict and my wife a full welsh both presented really nicely and tasted even better!!The young waiter and chef who I believe are brothers were amazing our entire stay and was always willing to help even carying our bags out to the car after they had finished work.

Stopped for breakfast ,waitress miserable.Just dumped cutlery and tea cups etc on table without a smile. Had eggs Benedict which was more like poached eggs on a soup of hollondaise.Porrigde was good but didn't come with bananas as in menu but Apple and orange .Which was fine but would have liked to have been informed first.Coffee machine not working either. Wouldnt recommend .Go next door it's much nicer.

I don't like to do this but this visit was the worst ever. Had to wait about 30 mins before we could order and another 30 mins before it came. My soup was almost cold some slice of factory baked bread with it. My wife had some fried egg on dry toast with a few mushrooms and another had scrambled egg on dry bread and looking at it put you off. Sorry for rambling on but never again. Very sorry.

The young chap waiting was very pleasant and helpful but it took about an hour for all our food to arrive. Dishes were not served together but brought out one after another with 10 minute intervals between. When it did arrive it was not great and awful value for money (and I live in London so I'm used to expensive food).

Mini fish n chips sounded enticing on the board outside as we’re not big eaters especially mid day. We asked for our tea to be served with meal but it had already been stewing so we had to have it early. Waitress cockily told us she’d bring another when food arrived. When chef bought us the meals we asked if we could please have hot water for the tea pot. That didn’t arrive, nor the tea the waitress promised. At £2.50 per person, this is steep. My aunt’s fish was found to be under-cooked in the centre - it was quite wet. This put me off mine, even though it looked ok. I knew the fish would be small, but the size of a beef Burger? Really? My sister’s piece was even tinier.

The young waiter who appeared to be the only person working out front pointed out a table to us but Then having waited nearly ten minutes for the menus we almost left. Wish we had. My fish goujon sandwich was unappetizing. The breadcrumb coating was very thick - the whole thing was probably bought frozen and not prepared from fresh. My friends all selected the Pen-y-Bryn Welsh rarebit and were quite taken aback by the slimy dirty pink topping they were served on their toast. We think the colour was caused by what may have been cranberries in the topping. The whole offering was far too sweet and quite off putting.

We stopped in for lunch and had a Welsh Breakfast and an open Chicken Caesar sandwich. Sandwich was beautifully presented and tasted great. Service was quick and the waiter was very helpful. We loved the extra little touches like warmed milk for the coffee and a love heart home made short cake biscuit on the side. Very satisfied, would definitely recommend.

Room on 2nd floor, tiny bathroom with loo and shower, sink too small/kettle too big to fill from . No wifi as walls too thick. We were on our own in the house. Very helpful staff from tea room showed us around and helped us. Clean room and comfortable bed. Good central position.

Visited for a light lunch. When we arrived there was one member of staff attempting to cook and serve customers! eventually another person turned up and took our order again. They had no decaf coffee available.

Advised on taking a table that food service would be approx. 20mins as they were very busy. Drinks and 2 cakes arrived just about within the 20mins but a prawn sandwich took 50 mins to arrive, Apparently this was because the chef did sandwich orders !!! The lady front of house was doing her very very best to take orders, serve food and take payments but was extremely badly let down bay staff in the kitchen. Far better places in Conwy both for service and quality of food

Tempted by an offer "Famous Five" relating to Welsh rarebit, soup and sandwiches etc.

We visited a couple of days ago on a wander round Conwy. The town and castle is great. This place is horrendous.

No idea what's going on here, frankly the poorest dining experience in years. Place looks nice and the menu reads well but all down hill from there. Welsh rarebit (well when in Rome) sloppy and made with cranberries and mayo?, a small overpriced Welsh breakfast (with beans served by the permanently apologising ' in a very hot mannequin' :). My lads waffles,served with no compote as they didn't have it or any alternative were inedible and not charged for. Needs to buck its ideas up smartish or unless it can survive on unwary tourists the future looks short.

Don’t think I’ve ever been to a worse coffee shop for lunch. The menu sounds nice and the establishment has a lot of potential. 3 tables (8 customers) walked out due to waiting to be served and we should have walked too. Two coffees were cold and week, chips were hard / not fully cooked, open toasted Caesar sandwich wasn’t toast or open! To be honest the whole experience was dreadful but it was the service or lack of service that was the worst aspect. I’d be very surprised if they stay in business. One to avoid!

Just popped in for a coffee but were tempted to try their homemade cakes. Central for the lovely town. Will call again.

Really terrible. Who makes Welsh Rarebit with wensleydale, cranberries and mayonnaise! Over priced and unacceptable.