Based on 274 opinions finded in 1 websites
Based on 274 opinions finded in 1 websites
Nº 511 in 732 in Pembrokeshire
Nº 120 of 161 Other cuisines in Pembrokeshire
Opinions
Beautiful little pie shop, visited 1st October 2024. Young lady serving was very helpful, great service and beautifully packaged pies. Buy 5 get 1 free. Great prices 6 for £24. Premium products. Thank you.
Angie C . 2024-10-02
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Went at lunch time on busy Tenby day queued for a while unfortunately items I liked all sold out and it was 20 mins wait however items we did chose were nice
Thetraveller640403 . 2024-08-07
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Fantastic shop. Lovely staff. Amazing choices. The smell from the ovens makes you want to buy everything!! Great range of cakes.
sandra X . 2024-08-03
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Absolutely lovely food! Sausage roll, brilliant Lamb pasty, brilliant Steak and Stilton, brilliant!!! Really recommend checking these guys out!
Patrick E . 2024-08-02
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I ordered the Pembrokeshire Pasty (lamb, redcurrant and rosemary). The pastry was light and crunchy. The filling was very flavoursome, although could have had more pieces of lamb in it. The overall flavour was still fantastic. Would order again.
Catherine . 2024-07-13
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Visited the Saundersfoot shop on Friday lunchtime, purchased two steak & stilton pasties for lunch. I am particularly fond of my pasties, but two bites of a tasteless mush was enough to determine that these belonged in the bin, they were both terrible. I returned to the shop, but the lady wasn't interested, no apology, just an unnecessary and rather patronising lesson in how the pasty was made. Visited the butcher across the street to purchase a baguette, very tasty and real meat! Never again will I purchase from this company.
MidlandsTony . 2024-06-02
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Very disappointed with the pasties we bought from here. The spicy potato pasty at £4.40 had hardly any potato in it. Contained mostly a tangy tomato/curry sauce that tasted like a canned cook in curry sauce. The farmhouse pie was £4.80, very small. Not much ham or chicken in it, mostly sauce. Had to slurp it up! Waste of money, like setting fire to a tenner!
X577777777 . 2024-04-17
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Really sorry to do this but I advise anyone with functioning tastebuds to avoid. I had their lamb pasty and it was awful. The filling was like a sweet wallpaper paste. The only identifiable ingredients were a couple of redcurrants and a piece of lamb. Perhaps I was unlucky but I will not be back.
Broomers . 2024-03-24
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Was very disappointed we went in yesterday to take 4 pasties back to Leicester for our dinner 3 meat and veg and one Red Leicester cheese onion as been on a two night break here at the cost of £20.50 I thought these are gonna be great ! And with a sausage roll the young man serving us could barely lift his head to look at us with very long hair wafting all over his face was surprised that was allowed whilst dealing with food for hygiene purposes no greeting or anything once we were home I warmed them up they were all the same pastie all meat and veg not a cheese one and tbh they were not worth the £4.50 each was expecting something sensational for that price but the fact that I had the wrong pastie was unacceptable
Ross C . 2024-03-11
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Came for a visit in Tenby store on Monday 26th Excellent service as always from Jolly Jan. Food was piping hot Be back next week for the sausage roll and a pasty
Dream01420499632 . 2024-02-28
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I’m giving this score not on the food as that is definitely a 5 star and great selection but my disappointment comes with service. I’m a big believer that Hello, Please, Thankyou, and smile and when asked a question the reply is with pleasure not attitude. Such a shame the service is not as good as the food .
Kaye S . 2024-01-14
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I had the lamb pasty once I opened it the contents inside was like mash so I thought I had been given the wrong pasty after returning to the shop in Saundersfoot I was assured it was a lamb pasty, I eventually found two small pieces of lamb but at the price of £4.50. I expected much better definitely not worth the money. You need to take a look at your Pembrokeshire pasty ingredients not giving Pembrokeshire a good name
Paul G . 2024-01-10
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We always call in here while in Saundersfoot, the sausage rolls and pasties are delicious we had two again today on Xmas eve and ate them whilst walking on the beach. Well worth calling in
pesue1 . 2023-12-25
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Loved the chicken pie , lovely staff really contented the lady with an english accent was lovely and good with my grandchildren .. shall make a return visit *****
kazberry68 . 2023-11-20
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Where do I start. I never normally write a review I see a good review is no review My self, my partner and children have been coming to Tenby and the Saundersfoot store for the last 12-18month all of the staff have always been warm welcoming since day 1. We have now recently moved to Pembrokeshire and make this shop are first point of call. Today we was in the Tenby store and was welcomed by Jan. The food was very tasty as always and most importantly Jan was extremely polite friendly and helpful. You definitely get 5 star from us ⭐⭐⭐⭐⭐ Cheers 👌👌👌👍
Dream01420499632 . 2023-11-15
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The first thing to highlight is the terrible and blatantly rude customer service from the woman with glasses in the Saundersfoot shop who was generally miserable and offhand with us. My friend and I purchased two different overpriced, overcooked pasties that resembled flaky cardboard. I had one piece of meat in mine and my friend ended up throwing hers away as it was some inedible cheese creation with mostly rock solid pastry. We met up later with our friends who live locally and told them of our disappointing experience. They laughed as it turned out they'd had a similar experience and the first and last time they were there witnessed the same woman bully a young colleague. Such a shame as this place is in a prime location and everything could be done so much better along with some customer service training.
Andrew W . 2023-11-01
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We ordered two steak and Stilton pasties. Mine had two small pieces of meat whilst my husband’s had three. Not sure what else they had put in them, to be honest. There was no discernible taste of Stilton. The pasties were made with puff pastry rather than short crust so they they were more like pasty-shaped sausage rolls. Really disappointing.
318nd . 2023-10-23
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Had a great tasting pie and coffee. When next in Tenby will be back. Can recommend to others to visit
simonrG3679CY . 2023-09-20
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We had a traditional pasty and Popeye pie - sat on the beach eating them . Popeye pie was spinach and mushrooms . Very filing and hugh mushrooms inside . My hubby said the pasty was really tasty
Dee S . 2023-07-22
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Hier haben wir uns leckere mediterrane Pasties besorgt, um abends in unserer Unterkunft im B & B zu essen. Einmal Mittel und einmal Sie waren auch sehr lecker mit Chicken.
Carsten S . 2023-06-26
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Been here twice, last year 2022 around spring time and thus June 2023 father's day. Pasties and sausage rolls are good, but the staffs are miserable. We were served last Yr by a middle aged lady that was miserable, came back today and saw that they got a different staff, a young lady but still miserable, not even a little smile. Such a shame, that puts you off coming back to this nice little pasty shop.
christine u . 2023-06-18
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Reading all the other reviews I wonder if we were in the same place? Our experience was completely different. The steak pasty was very tasty according to my husband (I don't eat meat and am Coeliac). But the lady serving was so rude and abrupt. I was going to ask if they did anything gluten free and, as she ignored me for so long, was just about to leave when she deigned to serve me. Will not be returning. She needs to revise Customer Service in the employee handbook!
DorothySharp . 2023-05-20
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Busy little shop in the heart of tenby, good choice of food and drink, I had a beef and Stilton 🥧 pastie and coffee to take away, delicious
pesue1 . 2023-05-02
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Man that served us was not listening to us make our choices. We ordered 1 cheese pasty, 1 cornish pasty 2 sausage rolls and 1 pork pie. He gave us 2 cornish pasties but he had written cheese on the one packet and beef on the other so he must have been half listening. My choice the cheese pasty was really looking forward to it but no it was cornish not cheese. How do you take a pasty back when you've had a mouthful? All I can say is its a good job I'm not vegetarian! Didn't like it very bland no taste couldn't eat it so I thought I'd try the sausage roll. This was only just edible as he had given us 2 very overcooked ones. When I got home and looked at the pork pie the pastry was white no colour in it all couldn't bring myself to eat it so threw it away. Needless to say won't be going back
Jajonisajowi . 2023-04-23
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We went on to grab some pies for dinner. The lady behind the counter heard is choosing what we wanted and put them aside before we got th the front of the queue and put the aside for us. Both staff members were amazing! Both need a pay rise!!! Xx
Leah s . 2023-04-05
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Super friendly serving chappy but super disappointing pasties! We went for a selection and they all tasted exactly the same.
josephineu705 . 2023-03-31
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We went to tenby today and stumbled in this little place, well what can I say, true to words, what a pasty the best I have ever had and the older woman was full of explanation and was so welcoming, customer service the best
Mich1132 . 2023-03-04
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Disgusting customer service from the young women! Would not return due to this even though pasty was lovely.
Katie D . 2023-02-19
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This place was fantastic. We popped in on New Year’s Day for some food. The staff member was on his own so was doing all the work. But he was still very professional and friendly to talk to. The place was very clean and the...
Danthevisitor1987 . 2023-01-01
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Strange assortment of flavours. Lamb pasty had only 2 pieces of meat. Nice staff nice flakey pastry but definitely not worth the money.
Vicky T . 2022-09-18
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Called in for the great pasties, I had the Tenby, steak and stilton and mushrooms, absolutely delicious takeaway or eat there
pesue1 . 2022-09-05
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Excited to see a homemade pasty shop with vegan options (for a child with egg and dairy allergies). He got the vegan sausage roll and LOVED it. Another got the hog sausage roll and said it was one of the best he's had (and he's...
Meljs2 . 2022-08-30
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We had a lovely Steak pie for lunch here , we were really impressed by the flavour and how much teak was in the pie! Will be back!
JennyMcCarthy . 2022-07-29
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Freshly baked pasty’s and sausage rolls Generous size pasty for the cost of £3.95 with chunky steak and vegetables. Pastry was lovely Shop was clean and well stocked
Toxicchix . 2022-05-06
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I had the pop eye, my wife had the Indian summer pasty. Absolutely GORGEOUS pies. Super tasty, filling and the service was brilliant. Great prices also for such a lovely lunch!
beenere . 2022-03-30
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We called in here to get some lunch, there is an amazing choice, we couldn't decide so had 2 each. They were delicious and absolutely stuffed with filling, we ate them overlooking the sea at Wiseman's Bridge. They also have an option of buying chilled...
Suntannedcelts . 2022-03-27
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We called into the new unit in Saundersfoot Harbour for a bite to eat. OMG, the pastys are AMAZING!!!!!!!!!!!! Now I'm not normally a pasty person, usually too much pastry and insufficient filling, but these parcels of tastefulness are pack to the brim. I had...
debby1066 . 2022-01-05
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Had a lovely Tenby pie of beef and cheese here, and excellent coffee cheerfully served by a friendly young man. The place is very small inside but there is outdoor seating, weather permitting
Serdeau . 2021-11-15
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Bought some amazing food to take back home, pasties , Chicken and Chorizo, traditional and cheese and onion, all amazing and well filled, great value.
paul c . 2021-10-09
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Ordered 2 pies and a pasty from here. Best steak and ale pie I have ever eaten! Hot, fresh and tender meat. Will be stocking up on them to take home before we leave. One qualm is that the pasty we ordered wasn't hot, however...
Lauren N . 2021-10-03
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Bought a pasty and 2 pies from this shop and was very disappointed, both pies cost £3.90 each! Which in its self is very expensive but I thought at that price they would be nice but was very shocked to see they were only half...
Lowinedrinkers2 . 2021-09-15
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Best pasties and pies we’d had in a very long time. Highly recommended. All freshly prepared, quick service.
GezzaWill . 2021-09-03
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This refers to the new Saundersfoot outlet……… Fantastic food, very very tasty, would highly recommend the produce. However, please try and employ more staff, there was the cook who didn’t serve customers, and 1 server, because of the success of their products queues are very...
MrsJG1620 . 2021-08-29
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This place is incredible! It’s worth the queues as the pastries are out of this world! We had to go back twice as the kids wanted more sausage rolls. The lamb pasty had the biggest chunks of meat and was totally filled. You’re missing out...
aimzapanda . 2021-08-28
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Visited the Saundersfoot branch several times this week and was impressed by the pasty quality. Kids enjoyed the cheese one, I enjoyed the steak and blue cheese one in particular. Lots of high quality meat packed into each, highly recommended.
Ben D . 2021-08-26
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This shop offers the most tasty pies and pasty’s, the pastry is yummy & all the fillings plentiful & delicious. The flavours are different from the normal & soooo tasty. Our daughter is a very picky eater & no complaints from her at all as...
Emisemi . 2021-08-18
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Delicious lamb and mixed veg pasty still hot from the oven. Good selection and price too and friendly staff. Not baaa’d at all!
Spreadsheet_tours . 2021-07-27
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We were pleased to see the new shop open in Saundersfoot but we were very disappointed with our pies as none of the 3 we bought had much filling in them
blueminimum . 2021-07-14
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Freshly baked awesomeness Great selection of pasties obviously A little bit more expensive than gxxxxgs but worth every penny
darren c . 2021-06-26
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We had to pass by this amazing shop several times waiting for the queues to die down and so glad that we did. Tenby itself was ok if you are just with people but around half the visitors we saw had dogs which are banned...
KarlSussexUK . 2021-06-26
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Watched in horror this morning as my friend who is exempt from wearing a mask was bullied and treat like a criminal this morning. I understand covid regulations but the law states if someone is medically exempt, they are not required to wear a mask....
O4626XOmichaelw . 2021-06-21
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Popped in for a couple of pasties for dinner. Lovely service. Dan was very pleasent & helpful. Pasties were excellent...went back for more a couple of days later! Nice to support local businesses, especially when you get great customer service! Would definitely recommend & we'll...
rolfie72 . 2021-06-17
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I love a good pie ..... and this shop sells very good pies. We had a couple of different pies and a sausage roll all very tasty and meaty. If I return to Tenby I will seek this shop out and buy more to take...
Rob633 . 2021-06-13
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Had a chicken and chorizo pasty and it was the best pasty I've ever had, it was so good that we went back a few days later to get me another one.
KellyM2803 . 2021-05-30
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Walked from our holiday caravan at kiln park along the beach into Tenby to have look round and purchase second takeaway coffee in the last twelve months because of the Covid restrictions, was really looking forward a decent takeaway coffee after months and months without....
Sirloin1111 . 2021-05-13
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Great for a lunch to walk around Tenby and take in the sights with! I can recommend the Pembrokeshire Pasty. I love lamb and the sauce was beautiful. Filled nicely. I've read before that the prices are expensive, but I do not agree at all!...
Coral M . 2020-11-19
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Popped in for a lunchtime treat, their pies and pasties are just superb, highly recommended. The pastry was the best.
884419 . 2020-10-16
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plenty of differnt fillings to choose from. Each of the pies we had, had plenty of filling and were very tasty.
Catherine T . 2020-09-12
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We were so pleased to come across this lovely shop during our trip to Tenby. We were drawn in by the beautiful smells that travelled up the street and were not disappointed once inside. Delicious pasties for lunch and then we took some pies back to our caravan for the evening which were equally fantastic. A lovely little find and great service
JamesAnds6644 . 2020-09-03
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Good pastry but a little lacking in the meat filling. Looking over other reviews looks like I got unlucky.
coffeeroman . 2020-08-28
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Visited here yesterday with my family. We had a selection of pasties and pies which were amazing! The staff were very friendly and helpful. We will definitely be back for more when we are in Tenby next.
Charl626 . 2020-08-26
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Amazing pasties greeted by a rude young women with a lack of customer service seemed sick to death of tourists!
G2650RBbradleym . 2020-08-24
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It would be nice to be greeted with a smile, maybe a "be with you in a minute" (they weren't busy) instead of being made to feel like an intruder. Pasty was nice, cappuccino was lacking coffee, it tasted like hot milk. If people are having coffee with their pasty it might be a good idea to make the coffee first then take the pasties out the heated cabinet to keep them warm just that little bit longer..We will try again, it might have been an off day..?
LizHoward-K . 2020-07-16
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I live in Kent, but visit Pembrokeshire every few weeks to see family. I Always make a special trip to Tenby for pasties. They are amazing. I even buy them the day before I return to kent to take home with me ( in a cooler bag with ice blocks) to give to my son in law whom after one visit last year absolutely loves them. His favourite being The Pembrokeshire Pasty. I make pasties and pies, but are not a patch on the ones here. Yum.
Angela K . 2020-01-04
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The vegan pasty here is delicious, it was so good i got 2 during my visit. The service is great and the staff are friendly and knowledgeable.
Andy B . 2020-01-02
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Second visit with friends stocked up an about to revisit this weekend as a chef all in can say is wow..im very much a pie and mash man and drive a good 45 mins to get hold on these delicious pies.. Happy New Year to you guys
Joanne D . 2020-01-02
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Called in yesterday and picked up a pie to take home to heat up . Had a lamb and chickpea pie, absolutely yummy, filling lovely and pastry beautiful. Pieman very helpful, will definitely go again
Debleeds64 . 2019-12-30
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Called in for a quick bite at lunch time although it was very busy the food was very good and hot, our friend is veggie but enjoyed her vegan pasty while my lamb pasty was great, made a great change and worth the stop.
pesue1 . 2019-12-27
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Called in today. I had a lamb pasty and my husband a cornish. Chap in shop was friendly and helpful. The cleanest food shop I have seen!!! Fabulous pasties. Melt in the mouth and a real treat!!! Lot of meat and gorgeous vegetables.. thank you thank you...
mandrich . 2019-12-08
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Had a chicken and mushroom pie and a lamb and chorizo pie both delicious. Sat on the bar stools to eat. lots of other delicious sounding flavours. Only thing to improve is more indoor sitting, but lots of people took pies/pasties to go so can see why they only have the one bench
MeMcbrien . 2019-10-31
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Happened along this tasty pasty place while wandering through the town after an 8.8km walk, having missed lunch and only downing a coffee (okay, and a cake) 30 minutes earlier I decided to partake. Ever so glad I did, one of the tastiest pasties I've eaten in a long, long time. The friendly dragon was the chosen one, chock full of chicken, veg and curry (flavoured well, not at all spicy). I will be back before I leave Tenby.
suburbankatness . 2019-09-26
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Brilliant pasties and pies Best I’ve tasted The 2 guys running it are brilliant working in that heat when it’s really hot outside
Shortwts . 2019-08-28
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Bought a ‘Tenby Treat’ at lunchtime today which was very tasty. Obviously a popular place to go as they were queuing outside. Didn’t have to wait long at all. Will return tomorrow to try something else. Well worth a visit.
ShellBrooks . 2019-08-27
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We stop here everytime we holiday in tenby .The pasties and pies are full to the brim with the fillings. Nice pleasant staff. Best pie in the area.
Mitchlad007 . 2019-08-11
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Lovely pasties, amazing flavours and the pastry is incredible. We'll priced as well. Friendly staff as well. Really can't fault it.
523robd . 2019-08-09
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Wonderful selection of pies with interesting fillings and names, had the chicken and mushroom pie today and plan to try another tomorrow
sara b . 2019-08-07
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As a kiwi who likes pies and misses my homeland treats, this was an amazing find. Variety of yummy flavours with flaky and delicious pastry which was full of filling. My 5 year old daughter loved them also as she had her first real pie which was steak and ale. She loved it!! We even went twice in the week, introducing family who enjoyed them also. Yum!!
YeahBaby1977 . 2019-07-31
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The smell of these creations leave you licking your lips I had a spinich and mushroom and it was superb thank you for a great change
johnbailey99 . 2019-07-22
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We visited Tenby last weekend and found this charming shop within the town walls. We had a corned beef and cheese and onion pasty. Lots of lovely filing which we enjoyed sitting on the benches outside in the sun. Customer Service excellent too. Lovely and clean. Highly recommended, only wish you could order online for home.
Jayne R . 2019-07-17
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I love a good tasty peppery pasty and this one fell easily into that category, sat outside on one of the benches in the late afternoon sun, perfect.
warmsuncojldbeer . 2019-07-16
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Visited your establishment on 7th July and was very impressed with the range of delicacies on offer as well as the excellent customer service from both the two gents working in the shop. Had the Chicken & Wild Mushroom Pie in a bechemel sauce and would have come back for another had they not all sold out! Recommend you visit whilst in Tenby.
kieranc964 . 2019-07-08
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If you're wondering what distinguishes a Pembrokeshire pasty from the Cornish variety, it's that the Pembrokeshire "lamb, potato and rosemary" one contains no meat, but a pink sludge of slightly sweet mush. Very disappointing. Trading standards should have a word!
Diana S . 2019-07-01
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Rarely eat pies but called in to take something back to our holiday cottage for dinner. Steak and ale pie and steak and Stilton. They were absolutely delicious. Lovely welcome in the shop.
Derbyshirefam . 2019-06-30
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I tried "The Pembrokeshire" pasty because it was supposed to contain lamb. What I found was super-heated mush inside and no sign of any lamb. I broke open the pasty and found one tiny shard like piece of what might have been lamb. This is the worst pasty I have ever seen and I was beyond disappointed and threw the disgusting mess in a bin. I might have taken it back but in its super-heated state I was now some distance away from the shop to let it time to cool enough before discovering the disaster inside the pastry.
RobGerrardsCross . 2019-06-03
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These have to be the best pasties and pies ... ever!! We went back twice, cannot fault them so yummy, full and tasty. My hubby and I shared a steak and Stilton pastie and steak and malty ale pie ... good lord, the pie was just oozinggravy and big cobs of steak, they were that nice we picked up the same again pre-baked to bring back to Liverpool with us for our tea when we got home
30angell2015 . 2019-05-31
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Was cycling through Tenby so popped in a and grabbed a local lamb pasty and a blue cheese and beef pie to share with my girlfriend. Both were hot and tasty just right for a quick fuel up!
jameswebbo . 2019-05-28
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Very tasty and very hot. Not cheap but they are really decent quality pasties and would return again.
potters21 . 2019-05-17
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Rude and intimidating woman and young boy, never again! Such a shame as a quirky little place, they need to get better staff that will give professional service.👎🏼
Q3137NNmm . 2019-04-30
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I visited this place and enjoyed there pasty which was local produce, I was thrown back when I saw a delivery coming in from Devon and Cornwall.
. 2019-04-28
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Stumbled across this place with family whilst on a break in Tenby. The staff were helpful and friendly and the food was fantastic. The kids had a sausage roll and we had a pasty, they were hot, fresh and very tasty - everyone said how good they were. As it was a bit cold and windy outside we took advantage of the seating in the shop whilst we ate. I popped back for another helping of pasty (not on the same day) and again was not disappointed, very tasty and packed full of meat and veg - would definitely recommend!
D2112OZsteveb . 2019-04-18
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Handy location, great selection, friendly service and brilliant food! My favourite was a beef and stilton pasty. We'll be back again!
alexpK8550VB . 2019-03-14
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We stopped on here whilst walking around Tenby on a windy Sunday afternoon. We just fancied something small and warm to eat and had seen this place the day before so we stopped in.
BullieChris . 2019-03-10
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The pies were honestly the best we have ever had! Such a shame we live so far away from the shop! The beef and blue cheese pie was outstanding.
FarAway60939366105 . 2018-11-19
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We visited a few times during our stay in Tenby. And even took pies home with us!
dadadum1 . 2018-10-29
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The ‘Tenby Treat’ pasty is a great lunchtime eat! A beef pasty with a tasty sauce enriched with Stilton. A must-try!
Vintage_Shrewsbury . 2018-10-28
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All I can say is we now have to go into this shop every visit to tenby now. A little more expensive than greggs but the quality is non comparable. All we have tried are full of quality and some of the nicest pasties we have tasted
Pioneer599953 . 2018-10-24
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Bought 2 pasties here the other day and enjoyed eating them - the beef and Stilton was particularly tasty; the cheese and potato was tasty but for my preference had too much potato and not enough cheese! The lady who served us was delightful - polite, helpful and friendly. In general - definitely worth stopping at to buy a tasty, filling treat.
Linda G . 2018-10-24
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Husband had the Dragon pastie first time.And really enjoyed it. He wanted to go back, to try the Spinach pie. He enjoyed them both. Best pies he had in a long time. Also very friendly and hopefull staff.Go on try it.
Duncan W . 2018-10-14
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Brought pastie's from here when walking around Tenby.They were very nice pasties.I especially liked their Pembrokeshire Pastie.The lamb in it melted in your mouth.Well worth trying if you are in Tenby.
197PeterK . 2018-10-03
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Tried the Pembrokeshire and friendly dragon pasties. Both were very tasty and well cooked. The service was also excellent. Will definitely call again.
DynFalli . 2018-10-03
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Ordered two crab sandwiches latte and a beer, £35. Staff need a pick me up or it’s been a hard season. The crab sandwich was good, spoonful of coleslaw, frozen chips. Was told to help myself to a glass for the beer, everyone looked not properly washed, picked the cleanest but still had bubbles down inside indicating grease. Latte was tasteless. Not a pleasant experience won’t be back.
5 Opinions
I've never felt the need to write a review, as quite simply, if it's good we'll return if it's bad we won't! However, as we are regular visitors to St Davids to see family, this time, I've had to make an exception. We always like to visit St Davids Cathedral & stop at The Refectory for lunch.. What's gone wrong ? Not much choice as it's a very limited menu. Doesn't seem to be a manager or anyone in charge, it's more like lads on a night out. Bad language, dirty uniforms & very unorganised (putting it politely). We've always enjoyed visiting in the past but this experience makes us not want to come back again. After talking with family about our disappointing visit, we discovered there has been a change in management & staff. Standards have declined, the level of customer service, personal hygiene and food quality are extremely below standard. It's such a shame as previous visits have always been positive even during busy times.