PAUL Richmond in Richmond upon Thames

The staff looks uninterested. The coffee and food was great. The communication is bad. I ordered a normal croissant and he gave me a different one.

Got a couple of tomato and mozzarella baguettes with olive bread for my son and me to eat on our way around Kew Gardens. We both agreed, they were truly delicious. NHS staff get 20% off if they show their ID, so I was very happy.

Stopped for a coffee and sandwich before a train. Sandwich stale. Bread to tough to cut even after I asked for a knife. Coffee weak and tasted as if stale grounds reused. Not recommended.

Visited Paul at Richmond on March 20th 2022. They make disgusting 'hot chocolate' that is the Italian style molten chocolate calorie bomb. We wanted regular hot chocolate that is served in 90% of UK shops. Needless to say, the response from the management was more Paris than French but not what is understood as courtesy in this county This kind of chocolate should have a different name such as Italian style chocolate, or tres Mal chocolat chaude de franchise disgustant. Disgusting service and disgusting French Hot Chocolate. The strawberry tart was like an anti tank mine. There are better places in Richmond, try Oree next to Tesco.

Nice coffee, nice cake but a bit expensive . The place is clean as could expected in all Paul place.

Avoid the guy serving you at too good to go,he gives just dry pastries and 1 small cake. What an utter waste and so dry. Normally I got nice Paul's elswhere, will definitely never came again here.

Today morning I visited Richmond branch with my friends. Ordered coffes and pastries. Girls were really friendly and thank you for make my coffee extra hot in this freezy weather. Service is excellent.

I purchased a bag through too good to go, definitely one of the better ones and good value for money. They even ask if I had any allergies and packed my bag accordingly. Lots of food which even I had to share. I love Paul's anyway but with their fight against food waste I love them even more!

Almond croissants are so rich, worth price and high quality. Friendly staff, clean and hygiene arrangement. Highly recommended

I usually customer in Richmond branch, staff is always helpful,food nice and fresh really recommend Paul bakery in Richmond to all my friends

Very disappointed with cakes I ordered from you guys. You used to do a very nice cakes, but not anymore. Also, I am as shocked with how your system made trick on me. I did select collection store in Kingston (where I normally collected my order), however for some reason my order went to Richmond store. If I was without car, there was no way I could collect my order. I without checking email, went to Kingston, where staff told me they don’t have my order, I started check my email and only then I realised that it went to Richmond. Why this happened I don’t know, and nobody could explain me that. But I am 100% sure I selected Kingston store. The cakes as I said wasn’t good as it was before. Raspberries was frozen, cream wasn’t tasty at all, and your new pie with cherries didn’t meet our expectations and your description . Overall my experience was very bad, no customer service anymore, no tasty cakes, and very bad online booking system. I made my decision to not comeback to you anymore. Many thanks!

These guys are doing takeaways so we had baguettes and coffee. My mozzarella, tomato and basil was on a delicious crusty olive baguette. The flat white coffee was very nice too.

Looks like the sister ship to my cafe in Richmond does not have room on Trip Advisor for its Oxford Circus outlet. That’s a pity as it’s different. The Oxford Circus outlet expects seated clients to clear the dirty utensils from the table. So difficult to do in our virus plagued times. Then if you need an extra serviette There are none to be had at the counter. This outlet ranks right ‘outta here’ when you measure its hygiene standards. Awful

Awesome visit at the coffee shop, all of us loved the atmosphere. Lovely staff who makes the best coffees and we enjoyed the food as well. We will definitely come back!

Food was stone cold, told the staff, they said they cant do anything about it. Not cheap either so I paid full amount and got nothing. Went in the bin! and had to buy elsewhere

Lunch with family and friends was ok. Staff ok. Food ok. Premises ok. Prices ok. Nothing special but you ok.

Good quality baguette type sandwiches with interesting filling My favourite is goats cheese with grilled peppers in really crunchy bread and also the chicken sandwich is excellent with tomatoe and leaves in a mustard dressing Not cheap but tasty a good lunchtime option

Another Paul to visit like all the rest although this one was not something special. Staff looked tired and bored, coffee was not made properly and the piece of cake was not fresh for sure. Plenty of other options around the area though!

Looking for somewhere to have drinks we found this place and decided to go in and try the offer of a drink and pastry. Ordering was easy enough and then waited behind another customer for our drinks. For some reason the drinks I ordered arrived before the person before me. I mentioned this to the person making the drinks who apologised to the other person who was in front of me. The pastries were ok and the tea good but to be honest not a lot can go wrong with tea. The coffee for me was disappointing as it was weak with little flavour. The worst thing was when some milk was spilt on a chair that was then cleaned up with the same cloth that was used to wipe the table. The chair was then left in place ready for someone to sit on the spilt milk. Not acceptable. I have given the review three as the tea and pastries were ok. Also the cakes looked very good.

First time in Richmond PaulsThe sausage roll always makes me feel Like a kid. So meaty filling and never fails to disappoint happy when this product was introduced not so long ago the tea is great as is the coffee. Of course we had to share a rather big apricot custard tart big enough for two.And lastly got to take home couple olive pretzels to complete the visit.I love Pauls every time

리치몬드에 사는 친구집에 방문하는길에 빵을 사려고 들렸어요. 다른 지점과 다르지않게 깔끔하고 맛있는 빵을 살수있었어요 리치몬드역근처에서 빵과 커피를 즐기고 싶으시다면 추천해요

We enjoyed this chain bakery. My grandchildren had a very decadent hot chocolate and macarons. Several of our party enjoyed various coffees and I had a delicious Chai Tea.

My biggest disappointment was being made to pay a service charge on everything by eating in but still being given my Flat White in a paper takeaway cup. Not only is this bad for the environment but simply not as nice as drinking out of a glass or ceramic cup. Food is okay, Coffee very good, Service very friendly. Not great value Just under £9 for Flat white, Mozzarella Baguette and crisps. Popular with the French, food is fresh as you'd expect from the French. Pastries were very expensive so went without.

Locale vicino alla stazione dei treni. Abbiamo assaggiato alcuni dolci molto buoni e ben decorati. La crostatina alla crema di cioccolato ci è piaciuta moltissimo. Ottimo posto dove gustarsi un buon dolce prima di ripartire

One of the oldest coffee shops in Richmond. Although there are quite a few new opened, Paul remains one of the most favourite for coffee and croissant

My sister ordered me my favourite Fraisier cake from here and as usual it was delicious. Yes it's expensive but your birthday only comes round once a year!

I came in here thinking I'll be able to have a nice breakfast and coffee and read the paper.

Expensive place with not something very very except the hot chocolate. They have horrible toilets one toilet for everyone. I do not know if this is normal for a place like Paul stores. I won't visit again.

I had the Nöel special sandwich and a Latte. It was very good. Fresh bread, fresh turkey and good bacon. The coffee was right and all the staff very friendly. Nice place for a quick stop. It also provides free internet to all the customers.

Very friendly service, great staff. Good food. Sometimes busy and seats are very tight as the place is not particularly big for that many tables and the big seats.

We stopped off here for a morning coffee and cake on a pleasant September day, hankering after the twin-engined jolt of caffeine and sugar. My decaf Americano was insipid and the good lady had to get her latte reheated. On a positive note, staff were nice and the cakes were tasty.

As all Pauls bakeries, they are quite pricy. Tasty never the less, but extremelly pricy. Sure you can get nice cakes elsewhere paying a lot less

As other have said, it is busy at peak times with only a small seating area. They need to be more careful about the cleanliness, particularly the loo which I have had to point out on a couple of occasions needed cleaning.

Love the food and the staff are always lovely. The fact that it's always packed in there says it all!

Slow, slow slow service and no idea about courtesy. Go to Pret or Costa if you don't have an age to wait.

Lovely cafe and atmosphere. Excellent food. Consistent with others I have been to. Good service and reasonable price.

Wow, lovely retail shop front that suggests something a little special .....

Excellent service and excellent food. Shame the cafe is so small. The atmosphere can be a little claustrophobic with everyone eavesdropping on your conversation.

Only had a macaroon milkshake but it was delicious. The cake selection was very tempting, and the sandwiches and baguettes looked very good.

Without a doubt one of my favourite places to go for lunch when visiting London. I usually have a goat's cheese baguette followed by a delectable and aesthetically pleasing slice of something sweet. For comparison, think of an upmarket Pret (flavour and choice based) with not too much of a price difference but the added bonus of a welcoming environment. I adore PAULS!

Attentive, efficient service, but otherwise quite an ugly, rather dirty and overpriced place. The place seem to be very busy, but it should not mean there should not be any effort in keeping it neat and taken care of.

Worst eggs Benedict ever, fried toast, fatty bacon and the eggs were massively over cooked (what more in a poached egg machine obviously) however, the kind man behind the counter gave us our money back for this joke of a breakfast!

Firstly Pauls has to be commended on its service, lovely pastries and drinks . Presentation is excellent. Staff friendly. Unfortunately not much seating as small premises. We were seated towards the back of the cafe and due to the age of the building there is a smell like mothballs which i know cannot be helped but it put me off . Would only go for a take away because of that..

Lovely pastry on the leek tart but very small given the price. Same with the apple turnover. Nice cup of tea.

If you are a Paul fan then you have your little place in Richmond , the service is not bad but could do better . I mean if i want to compare it to Paul Dubai then they are in trouble.

Paul establishments provide cheap eats and coffees in their shops, but they really don't put much effort into the eat-in side and the experience is not great. Products are middle range in terms of value and quality. You won't go away angry, but are unlikely to go away feeling you've had a great experience.

I was in the area one evening and saw that this place was open, I absolutely love their chocolate and almond Croissants. So I thought I'd purchase a couple for my partner and I. Unfortunately they had ran out. However the kind man behind the counter said he'll bake me some if I waited ten minutes... Result. I was touched by this level of service and having indulged in the chocolatey goodness I was even more grateful. Try their pistachio macarons too they are amazing!

Fantastic place for a quick or long lunch. Bread is always fresh and always big selection of sandwiches to go! Highly recommend

busy sometimes not so busy, always pastries are very nice. cafe mocha is my favourite, just love pastries!

Fomos ao Paul em Richmond em um domingo fim de tarde e foi otimo ver que estava aberto (muitos cafes em Londres fecham mais cedo aos domingos). Como sempre, a comida estava gostosa e o ambiente muito agradavel, com o contato com pessoas locais e a tranquilidade de Richmond. Pedi um cha com croque monsieur, que estava muito gostoso.

Ein nettes kleines Kaffe das wir für einen kurzen Zwischenstopp besucht haben .

Firstly the location in the heart of Richmond makes Paul an ideal spot for a light meal or coffee. I have been here a few times and the service in not consistent as some staff members have poor spoken English and can come over as abrupt even if they do not intend to appear as such.

Small shop cosy to say the least, we go here often, good coffee and cakes, pastries, takeaway salads, rolls and cakes as well. Tip: Load up from Paul Richmond and head to the riverside for a picnic.

We stumbled upon Paul while seeking out a place for a cup of tea and an afternoon snack. It was the perfect choice for food and warm beverages, with surprisingly good pastries reminiscent of a recent trip to Paris. The café in Richmond had the feel of a one-of-a-kind establishment, so we were surprised to discover that Paul is a chain restaurant. While we can't vouch for any of the others, we'd definitely give them a try, based on our experience in Richmond.

It makes the impression of an old style french café, but is operated by a chain. Which is nothing negative in this particular case. We loved it and had a wonderful tea-break with good hot drinks and tasty, fine cakes/pastries. We can clearly recommend it. Our visit was in October 2013... not 2014.

The pave poulet baguette is a favourite of mine - great bread with poppy seeds, lots of chicken and tomato and tasty mustard mayo. Staff are friendly but decor is getting a bit dark and dingy.

my office is right across the road from cafe Paul and it's definitely an all-time fave amongst myself and my colleagues. The owner remembers our faces AND names, and he is so wonderful to chat to and interacts with his customers. it makes us always want to go back there. As for the cakes, coffees and pastries - they are DELICIOUS. Every time we have a conference or board meeting, I am straight at cafe Paul buying pastries.

This was originally a French family business

We came here today for coffee, pastries and baguettes and this place did not disappoint. The raisin escargot were excellent as were the baguettes - fresh and with lots of filling. The coffee was ok rather than great and the girls were very friendly. The decor could do with an update. Prices about what you would expect for the quality.

Great location, really good hot chocolate, raspberry croissant was interesting. Macaroons look really good.

Decor could be better and it's all a bit pricey, however the quality of cakes and pastries is brilliant. Good place to order cakes for big occasions. Coffee is generally OK.

Treated by my sister to whatever of my choice for a coffee break. Went for the chocolate eclaire which was good but a bit too chocolate-y for me. Floors could be a bit cleaner !

While staying in Richmond we went here to get lunch to take to eat in the park. My husband had a baguette which he enjoyed. I choose one of their boxed salads which was nice, however it came with half a baguette which was dry and stale and inedible.

Chairs, walls, menu holders, sugar holders, floor, etc etc. Clean it all properly every day & it will be a lot nicer.

Love the bread and other patisserie. Always fresh tasting. The cakes are also to die for. There is also place to sip a coffee with your croissant/sandwich or cake. Have never been disappointed

a sub roll with a slice of beef and gherkins and a packet of crisps for a fiver... ridiculous!

Good pastries, OK coffee, overprised, no customer survive - didn't even get hello, just a big long stare until I got asked what would I like...

Best value when looking for coffee cake and a sandwich in Richmond. The bread was fantastic. Only negative was standing in a line to order table service would be nice.

We received outstanding customer service from Agata and Marie at the Richmond store when ordering Frasier cakes for our daughter's wedding. The cakes themselves looked absolutely stunning on the stand very kindly provided by Paul's. The hotel said it was by far the best cake they had served and the guests were so impressed with both the appearance and taste. A very big thank you to both ladies.

Called in for lunch, quite crowded seating but found a table. Ordered at the counter, lovely croque Monsieur and partner had a baguette. Good coffee. Quite noisy but good quality food.

Was enticed by the display the of wide range of cakes, pastries, bread and macaroons. Was weekend lunch time. Poor eating in experience, space were tied, it was canteen like tables arrangement at the inner part. Have to squeezed through chairs to get to toilet. Toilet sink too small, hence floor was wet, could do with staff checking and cleaning regularly. Pastry, macaroons and coffee were satisfactory.

Nel cuore di Richmond, questo locale offre un'ampia scelta di dolci, ma anche di sandwich per chi ha piú appetito. Hanno un'ottimo cappuccino e una vasta scelta di caffé e thè.

I've been purchasing cakes from Paul for birthdays and other occasions for years now and i am never disappointed, my favourites being Charlotte fraise for £18 and the Duo chocolat for a similar price. If you want to ensure the cake is in store for you, ring a day in advance or even on the morning that you want it and they will happily reserve one for you fuss free.

Pretentious and devoid of character. Food is undoubtedly good quality and the cakes and tarts we bought were as you'd expect for somewhere in this (not cheap) price range. But not exceptional. However, the staff are really quite awful. One decided to walk through us as we were in her way at the counter.

The window of the Paul cafe is glorious. The vast array of tarts, cakes & breads drew my friend & I in.

Had I known how uncomfortable & kinda grotty this Cafe was before buying my food at the counter last Monday....which is how they operate... I would have avoided it like the plague. The Coffee & Cheese/Ham Croissant was quite expensive but acceptable had one been able to relax in comfort at a table. There was a table for two at a corner where I would have had to sit sideways & the other option was beside a girl who was not eating but slouched over her lap-top & either myself or the two girls behind me had to stand up so I could sit & later they could leave. I really did not think the place was hygenic & of course the Toilet was 'Out of Order'. I think this is common practice in London in order to make people use Public Facilities even though I saw a notice in a Magazine that Richmond was Toilet friendly!! I've been in Paul Cafes in several Cities including Mercato Mall in Dubai which I really like but I will choose elsewhere in future because of my negative experience last week.

A French chain, now pretty much ubiquitous everywhere in the Greater London area where there is a well-heeled residential or working population, Paul maintains a hight standard in breads, pastries and cakes, as well as in their small selection of sandwiches, soups etc. for taking away or eating in. Unlike most other bakeries, coffee/tea shops in Richmond, Paul is close to the station, opens early and stays open until 7.30 in the evening on weekdays, 7 at weekends. Which made it a great place to meet if all you want is a break, a hot drink and maybe a snack before facing the rest if the day. The ambience in the small cafe area is unremarkable - dark varnished wood tables and chairs, close together, and service at the counter not particularly speedy. but the quality of the products makes up for this.

Paul always has excellent, consistent standards of pastries and cakes. They can be slightly pricey, but definiteiy worth it.

Ambience is very french artisan. A bit artificial, but nice.

Good choice of food for sandwiches, wraps and with potato combinations and advice given by staff. Small eating area but worth the wait.

Poor value for money. Cakes are good but not exceptional. Would be improved with a table service. But severely let down by its service and long queues and lack of space.

I regularly go to Paul in Richmond for a croissant and an espresso. Service is good and you can have a wide range of authenticFrench dishes such as quiches and cakes such as palmiers.

We have been to the Paul at St Pancras station which was cramped and full of rucksacks as you might expect. The Richmond one was bigger done out in a sort of french shabby chic which bordered on unhygienic looking and could be misunderstood.